One of my clients are hiring a Head of Planning & Scheduling to lead the build-out of a central planning and scheduling function and drive measurable improvements in productivity and service performance.

The role

• Lead the move from locally-run planning to a standardised, centralised operating model
• Partner with operations and a wider digital transformation programme
• Embed optimisation-led planning and scheduling to improve schedule stability and utilisation

Key responsibilities

• Build and lead a central planning & scheduling team
• Define SOPs, playbooks, governance and role clarity
• Create a capacity planning framework (demand forecasting, skill-mix, resourcing inputs)
• Own 4-6 week forward planning (backlog shaping, work readiness, volume smoothing)
• Govern D+1 scheduling (cut-offs, freeze windows, change control, quality)
• Codify “local knowledge” into structured constraints (access rules, estate rules, client needs)
• Drive continuous improvement (territory design, constraint tuning, job duration’s, workflows)
• Track and deliver benefits: reduced travel, improved productivity, better schedule accuracy

What we’re looking for

• Senior leadership experience in planning/scheduling within field service (or similar)
• Proven track record implementing new operating models (not just BAU management)
• Experience with scheduling optimisation tools (IFS PSO highly desirable)
• Strong analytical capability (workforce/capacity modelling; trade-offs and decision-making)
• Confident change leader who can influence operational stakeholders

Nice to have

• Experience supporting digital transformation/process automation
• Multi-region workforce planning and demand forecasting experience

If this is something you could be interested in, please hit apply and provide your latest CV and we’ll be in touch in due course.

MUST BE UK BASED.

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. Thats why were a leader in next-generation cybersecurity.

Protection Starts with People. Proofpoint.

The Role

Were looking for a number of early-career Backend Software Engineers to join the Proofpoint Tessian Engineering Group across multiple core teams. The Tessian product offers inbound threat defence software, via API, to Microsoft or Google e-mail platforms, as well as a data loss prevention (DLP) service that utilises Machine Learning for maximum protection.

Youll join at an exciting time as we scale our services and expand our reach. Expect to collaborate with passionate engineers across multiple teams, help us integrate deeper into the Proofpoint ecosystem, and scale to protect even more customers.

We are seeking candidates with similar experience to our tech stack (in particular Python), but don’t worry if you don’t feel like an exact match. We are always willing to speak to great candidates even if you do not feel you meet every criteria listed! We value potential over ticking boxes.

Our Tech Stack:

We use technologies that support reliability, scale, and rapid iteration:

Backend:

Python-based microservices

Cloud:

AWS

Databases:

DynamoDB, PostgreSQL

Infrastructure:

Terraform

DevOps:

Docker, CircleCI, GitHub

Your day-to-day

In our Tessian teams, we deeply embrace the DevOps culture, as we design, build, test, deploy and monitor our services. Our day to day involves improving services scalability and reliability ;researching security vulnerabilities and implementing security measures; and monitoring production environments to discover what is next for the team using product data.

Our research also includes ways to improve user experience when using our products Outlook clients (desktop and OWA) on both Windows and Mac platforms and to help hardening the Human Security Layer.

We also pride ourselves in our commitment to personal growth, so expect

to be challenged every day! We have outstanding mentorship, training and guidance to help you fulfil your potential.

You will be supported at every step as you grow into these responsibilities.

Youll have the opportunity to:

Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Demonstrate good judgment in selecting methods and techniques for obtaining solutions.

Collaborate with supportive senior engineers who value your input, while also taking initiative on tasks that help you grow.

Ship code to production with confidence using CI/CD.

Tackle the challenges that come with processing sensitive data.

Learn to build with security in mind.

Make your mark on ambitious projects.

Our standards around security, quality, and service availability can only be the highest, but at the same time we foster psychological safety, as we are comfortable with the unknowns and love to experiment to find the right solution.

We think youll enjoy working with us if you value outcome-driven work, collaborative thinking, and data-informed decision-making. We encourage respectful debate, diverse viewpoints, and working together to find the best path forward.

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. Were a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly culture-add, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

• Competitive compensation

Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .

How to Apply

Interested? Submit your application along with any supporting information- we cant wait to hear from you!

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. Were driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values arent just wordsthey shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate whats next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Find your network, your allies, and your biggest fans. We know that work is simply better when youre surrounded by people who inspire youwho share ideas, cheer you on, and genuinely want to see you succeed. Thats why we offer social circles, sponsored networks, and connection points across teams and time zonesto help you find your people, build your community, and thrive together.

This isnt just a jobits a mission to protect people and defend data in a world that never slows down. Were building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountablebecause thats what it takes to stay ahead. And we do it together, winning as one.

Be empowered to reach your full potential through meaningful challenges and personalized supportdesigned around you and your goals. Whether you’re growing as a leader or leveling up from great to exceptional as an individual contributor, were here to help you get there.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Come and join the Littlefish team!

We’re Hiring: Service Desk Engineer (Fluent English, Portuguese, Spanish)

Work location: Nottingham (Hybrid)

Salary: Up to £28,500

Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high performingpeoplewho enjoy and thrive onthinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what youll be getting up to on a day-to-day basis:

Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English, Portuguese, Spanish to provide top-tier technical support to our contract customers.

What youll be doing:

As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will:

• Resolve technical issues related to desktops, laptops, printers, and applications.
• Troubleshoot and manage networks and servers.
• Follow Littlefish standards and meet customer-specific SLAs when handling technical queries.
• Provide clear communication with customers to ensure issues are resolved swiftly.

What we’re looking for:

We need a candidate with:

• Fluency in English,Portuguese,Spanish is required this is a key aspect of the role!
• Previous experience in a 1st or 2nd line IT service desk role or a similar technical position.
• Experience with ITSM case management software.
• Knowledge of remote support tools for diagnostics and troubleshooting.
• Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks.
• Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware.
• Excellent customer service skills with a focus on problem-solving and communication.

What we can offer you:

• Referral Bonus Earn £1000 when you refer a friend to join us!
• Endless Learning Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
• Healthcare Cash Plan Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
• Casual Dress Policy Come as you are.
• Company Pension Scheme Plan for the future while living in the present.
• Social Events From team outings to company-wide celebrations, we know how to have fun!
• 25 Days Annual Leave+ Public Holidays More time to relax and recharge.
• Purchase & Sale of Annual Leave Need extra days off? Weve got you covered.

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing-I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate-We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a prefer not to say).

Manchester - 5 days a week on-site

• 3 month contract
• 120 per day (inside IR35)

Our client is currently hiring for a IT Support Technician to join a dynamic team supporting a well-established client based in Manchester. This is an excellent opportunity for someone with strong helpdesk and desktop support experience to make an immediate impact.

Key Responsibilities:

• Act as the first point of contact for IT-related queries via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Support Windows 10/11 environments
• Maintain accurate documentation of support requests and resolutions.
• Collaborate with other IT team members to ensure smooth operations.

Requirements:

• Previous experience in a 1st Line Support or Desktop Support role.
• Strong troubleshooting skills across hardware, software, and networking.
• Experience with PC builds and deployments.
• Familiarity with Windows OS, and basic networking concepts.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.

A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis.

Desktop Support Analyst / 2nd Line Support Analyst

Key Responsibilities:

Providing a professional and consistent level of Technology support to all staff
Responding to incoming incidents and requests at first point of contact reported via all
mediums
Ensuring all incidents and requests are accurately recorded at the time of being reported
and responded to within a set Service Level Agreement
Maintaining and updating incidents and requests in your own as well as the Service Desk
ticket queues
Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
Keeping customers apprised and updated
Escalating problems to the senior team members and third-party suppliers where necessary

Desktop Support Analyst / 2nd Line Support Analyst

Attributes/Skills:

Experience working within a legal environment is essential
Knowledge of Windows 10 and Microsoft Office 365
Understanding of PC Hardware and operating systems
Awareness of using Active Directory
Experience of logging tickets in ITSM call logging software

Desktop Support Analyst / 2nd Line Support Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

We’re looking for a friendly 1st Line IT Helpdesk Analyst to join the internal IT team of a well-run business with around 350 users on a 3 month contract.

This role is focused on providing great service to colleagues rather than firefighting constant technical issues. The helpdesk supports industry-specific software and day-to-day IT needs across the business.

Typical tasks include:

• Responding to 1st line IT support queries from staff
• Helping users with application access, passwords and basic troubleshooting
• Building and configuring new starter equipment using documented processes
• Managing user accounts and devices through Active Directory, Microsoft Intune and Microsoft Azure
• Supporting device deployment using Windows Deployment Services (WDS)
• Maintaining IT equipment through effective asset management

The IT team has built an excellent reputation internally based on their high level of service, so your communication skills will be top notch!

Nottingham city centre / 3 days a week in the office.

Please apply for this IT Helpdesk Analyst - 1st Line Support role ASAP.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

3rd Line Infrastructure Support & Application Packager, Hybrid, Windows Server, Azure
Hybrid working.

Our client, a leading business in the engineering sector, are looking to hire an experienced Infrastructure Engineer with Application Packaging skills.

The successful candidate will provide 3rd line infrastructure support in an enterprise-wide environment.

You will also package application, utilising Intune. Management of endpoint device management (Intune),

Technical skills required:-

• Intune Endpoint management
• Application packaging
• 3rd line infrastructure support
• Windows Server
• AD
• Azure AD/Entra ID (Desirable)
• Cloud computing

Engagement via Umbrella Company Only; all taxes & NI deducted at source.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Cyber Software Engineer - SC - Perm

• Location(s): Gloucester, Woking and Manchester
• Type: Hybrid
• Salary: £40,000 - £70,000
• Clearance: Must hold an active SC Clearance
• Must be eligible for further clearances (DV)
• Must be a sole British national

Job Description:

The successful applicant will join teams working at the forefront of AI/DS, Cyber, Cloud, DevOps/SRE and Platform Engineering. With long-term programmes secured across the latest frameworks, this position offers the chance to be part of an exciting growth journey with significant technical depth and variety.

As a Cyber Software Engineer, the successful applicant will contribute to the research, design and development of critical systems in support of National Security missions. They will apply secure coding practices, maintain high standards of software quality and work closely with operating systems at a low level.

Key Requirements

* Strong experience with C or C++
* Familiarity with Python
* Comfortable working with Linux or Windows operating systems
* Knowledge of version control tools and experience in agile delivery environments
* An interest in the Cyber domain
* Understanding of common software design and testing patterns
* Ability to build systems and support continuous integration pipelines

Clearance

Due to the nature of the work, applicants must be eligible to obtain DV clearance. This requires being a British Citizen and having lived in the UK for the past 10 years.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Your new company
A multi-academy trust in Yorkshire has approached Hays with an exciting opportunity for an IT technician to provide support to a high school based in Sheffied. This is a permanent, Full time role offering variety, responsibility, and the opportunity to work across multiple educational settings. This role will be based onsite 5 days a week.

Your new role
As an IT Technician, you’ll play a key role in ensuring the smooth running of ICT systems across multiple school sites. Reporting to the IT Network Manager and working within a supportive team, you will:

• Maintain and support the ICT network, hardware and software.
• Assist staff and students with day-to-day technical issues, ensuring efficient and customer-focused service.
• Contribute to ICT development projects, helping to optimise system performance and introduce new technologies.
• Manage and update inventories, helpdesk tickets, and documentation.
• Install, configure and maintain ICT equipment, following best practice and regulatory standards.
• Support training, integration of systems and ongoing digital development across the organisation.

What you’ll need to succeed
To excel in this role, you will need:

• Experience supporting IT networks in a busy, multi-user environment.
• Strong working knowledge of Windows 11, Microsoft 365 and a range of hardware devices (PCs, laptops, tablets).
• Understanding of networking fundamentals such as DNS, DHCP, Active Directory and Group Policy.
• Experience using a helpdesk system and providing high-quality technical support.
• Excellent communication skills and the ability to work effectively as part of a team.
• A proactive, customer-focused approach with the ability to problem-solve and learn new skills.
• A commitment to safeguarding and supporting young people.

What you’ll get in return
In return, you’ll be part of a supportive and friendly team that values professional growth and collaboration. Benefits include:

• Opportunities for training, development and career progression within a growing organisation.
• A positive working environment that promotes innovation and teamwork.
• Competitive salary £26400- £28598 per annum and pension scheme.
• Free car parking
• Supportive and friendly staff and leadership team

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

A fantastic opportunity has arisen for an Desktop Support Analyst/2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis.

Desktop Support Analyst/2nd Line Support Analyst

Key Responsibilities:

* Providing a professional and consistent level of Technology support to all staff
* Responding to incoming incidents and requests at first point of contact reported via all mediums
* Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
* Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues
* Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
* Keeping customers apprised and updated
* Escalating problems to the senior team members and third-party suppliers where necessary

Desktop Support Analyst/2nd Line Support Analyst

Attributes/Skills:

* Experience working within a legal environment is essential
* Knowledge of Windows 10 and Microsoft Office 365
* Understanding of PC Hardware and operating systems
* Awareness of using Active Directory
* Experience of logging tickets in ITSM call logging software

Desktop Support Analyst/2nd Line Support Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Our client is a rapidly expanding, award-winning IT company based in Northampton.

They partner with small to medium businesses across the UK and are committed to helping organisations make the most out of their technology.

Job Summary

The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving day-to-day IT issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure, and well-supported.

Job Summary

The Line 2 Service Desk Engineer provides second-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving escalated technical issues, supporting complex infrastructure troubleshooting, and assisting with the maintenance and improvement of customer IT environments.

You will work closely with Line 1 engineers, senior engineers, and customers to diagnose and resolve technical problems, implement changes, and ensure systems remain reliable, secure, and well-supported.

The role also involves mentoring Line 1 engineers and contributing to the ongoing development of service desk processes and documentation.

Key Responsibilities Service Desk Support

• Provide first-line technical support via phone, email, and ticketing systems
• Troubleshoot and resolve common IT issues including:
  • Microsoft 365 user support (Outlook, Teams, SharePoint)
  • Password resets and account management
  • Basic Active Directory administration
  • Endpoint and device support (Windows PCs, laptops, printers)
  • Network connectivity issues (Wi-Fi, VPN/Internet access)
• Log, update, and manage tickets in the PSA system
• Escalate complex technical issues to senior engineers where appropriate
• Work within agreed service levels and ticket priority targets

Customer Support

Deliver professional and friendly support to end users

Communicate clearly with both technical and non-technical users

Keep customers informed of progress on incidents and service requests

Maintain strong customer service standards and response times.

System Administration & Monitoring

Perform routine administrative tasks such as user onboarding/offboarding

Monitor alerts generated from RMM systems

Assist with patching and routine maintenance tasks under the guidance of senior engineers

Support endpoint management and security tools

Documentation & Process

Maintain accurate ticket notes and documentation

Follow internal processes including change management and security procedures

Contribute to knowledge base documentation where applicable

Required Skills & Experience Technical Skills

• Basic experience working in an IT support or helpdesk environment
• Familiarity with Microsoft technologies including:
  • Windows 10/11
  • Microsoft 365 (Exchange, Teams, SharePoint)
  • Active Directory / Entra ID
• Understanding of networking basics (IP addressing, DNS, Wi-Fi, VPN)
• Experience using service desk tools or ticketing systems
• Basic troubleshooting skills for hardware and software issues

Desirable Experience

Experience working in a Managed Services Provider (MSP)

Exposure to RMM and PSA platforms (e.g., Datto RMM, Autotask)

Knowledge of endpoint security or backup tools

Basic scripting or PowerShell knowledge

Working Location, Travel & Hours

This role may involve a combination of office, remote, and occasional customer site work depending on operational requirements. Occasional site visits may be required and will initially be supported by a senior engineer.

Work may be performed from the office, remotely, or occasionally at customer premises

Occasional travel may be required

Some out-of-hours work may occur during maintenance or change windows. This will be agreed beforehand.

Flexibility in working hours may be required in line with business needs

Personal Attributes

Strong customer service and communication skills

Good problem-solving and troubleshooting ability

Willingness to learn and develop technical skills

Ability to work in a fast-paced support environment

Organised and detail-oriented

Team-focused with a proactive attitude

thefutureworks have a new opportunity for an IT Field Service Engineer based at Coventry University Scarborough Campus.
The IT Field Service Engineer is responsible for delivering a high level of 1st line technical support. The role involves troubleshooting desktop technology, mobile gadgets and other group technology areas ensuring minimal downtime for staff and students.

Main Duties and Responsibilities
Respond to logged incidents and provide face-to-face technical resolution for incidents that cannot be resolved remotely
Utilise technical knowledge to diagnose and resolve issues immediately at the desk-side, minimising the need for follow-up visits or escalation
Troubleshooting IT problems - fixing hardware or software issues
Perform diagnostic tests, repairs, and upgrades on desktops, laptops, and tablets (Windows, Apple, Android, Chrome) and other technology where applicable

About You
Technical understanding of connecting and troubleshooting PC’s, laptops, and modern gadgets
Diagnostic logic to identify the root cause of faults quickly
Excellent face to face communication skills, able to reassure users while working on their equipment

Additional information

Hours 08:30 - 17:00 Monday to Friday with one hour lunch
Location - Scarborough
Temp to Perm opportunity

At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process.
Each application is reviewed with care and attention to your unique experience, skills, and achievements.

If your application is shortlisted, a friendly member of our team will be in touch within 48 hours.

Location: Wolverhampton + Other local site

Salary: 38,000 - 45,000

Hours: Monday - Friday, 08:00 - 17:00 (Early finish on Fridays)

The Best Connection are recruiting on behalf of our client for an experienced Senior IT Technician to take ownership of the IT infrastructure across multiple UK sites.

This is a hands-on senior role responsible for maintaining and improving the organisation’s IT environment, ensuring systems remain secure, reliable and aligned with operational and commercial objectives. Supporting approximately 120 users across engineering, manufacturing, finance and commercial teams, you will act as the primary escalation point for infrastructure matters and play a key role in delivering IT improvements and projects.

Key Responsibilities

• Own and maintain the Group IT infrastructure across all UK sites including servers, endpoints, networking and cloud environments.
• Ensure high levels of system availability, performance and resilience.
• Lead cybersecurity measures including MFA, endpoint protection, patch management and vulnerability remediation.
• Maintain and test backup and disaster recovery processes.
• Provide 2nd and 3rd line technical support and act as the main escalation point for infrastructure issues.
• Manage Microsoft 365, Entra ID (Azure AD), Intune and Exchange Online.
• Maintain Windows Server environments including Active Directory, Group Policy, DNS and DHCP.
• Oversee network infrastructure including firewalls, VPNs, VLANs and Wi-Fi connectivity.
• Support and optimise ERP/MRP systems and related manufacturing integrations.
• Manage third-party IT providers, licensing and hardware procurement.
• Lead and deliver IT projects such as migrations, network refreshes and system upgrades.
• Maintain accurate IT documentation including asset registers, network diagrams and policies.
• Support and train users while promoting structured ticketing and digital best practice.

Essential Requirements

• Minimum 5 years’ experience in hands-on IT infrastructure roles
• At least 2 years in a senior or lead IT capacity
• Strong experience with Windows 10/11 environments
• Experience administering Microsoft 365
• Knowledge of Active Directory and Azure AD
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
• Experience with endpoint security, patching and remote support tools
• Full UK driving licence and willingness to travel between sites

Desirable

• CompTIA Network+ or Security+
• ITIL Foundation
• Experience with Cyber Essentials Plus or ISO 27001 frameworks
• Backup and virtualisation platforms such as Veeam, VMware or Hyper-V
• Exposure to ERP/MRP systems (e.g. SAP Business One, Epicor, Infor or Sage)
• Experience delivering IT infrastructure projects

The Ideal Candidate

The successful candidate will be a proactive and hands-on IT professional who takes ownership of infrastructure performance, continuously improves system resilience and cybersecurity, and communicates technical matters clearly to both technical and non-technical stakeholders.

This is an excellent opportunity to join a growing organisation where you can play a key role in developing and strengthening the IT environment.

Apply today with The Best Connection to learn more about this opportunity.

The Best Connection is acting as an Employment Agency in relation to this vacancy.

Job Title: 1st Line Support Engineer Service Desk
Location: Preston, UK (Office based)
Salary: £28,000- £30,000 DOE + Benefits
Employment Type: Full Time

All applicants must have the right to work in the UK, our client cannot provide sponsorship

About the Company

Our client is a growing MSP based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture.

Role Overview

We are seeking a 1st Line Support Engineer to join a busy service desk team. This is a early-career role for someone with 1+ years IT support experience, providing technical assistance to clients and escalating more complex issues to 2nd Line engineers.

Key Responsibilities

• Provide 1st line support for client IT issues via phone, email, or ticketing system.
• Troubleshoot and resolve basic issues with Microsoft 365 / Office 365, Windows PCs, laptops, and endpoint devices.
• Assist with password resets, account management, and software installations.
• Escalate more complex issues to 2nd Line engineers as appropriate.
• Maintain accurate ticket documentation and keep clients updated on progress.
• Ensure SLAs are met and provide excellent customer service.

Essential Skills & Experience

• 1+ years experience in IT support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment.
• Basic knowledge of Windows desktop and server environments.
• Familiarity with Microsoft 365 / Office 365.
• Good communication and customer service skills.
• Ability to learn quickly and follow guidance from senior engineers.

Desirable Skills

• Basic understanding of networking (TCP/IP, DNS, DHCP).
• Exposure to Intune, Azure, or virtualisation (VMware / Hyper-V) is advantageous.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals)

Benefits

• Competitive salary with a yearly performance-related bonus
• Training and career development support
• Pension scheme
• Friendly and collaborative MSP environment with great progression opportunities

Set2Recruit are acting as an employment agency in relation to this vacancy

Cyber Software Engineer - National Security

The successful applicant will join teams working at the forefront of AI/DS, Cyber, Cloud, DevOps/SRE and Platform Engineering. With long-term programmes secured across the latest frameworks, this position offers the chance to be part of an exciting growth journey with significant technical depth and variety.

As a Cyber Software Engineer, the successful applicant will contribute to the research, design and development of critical systems in support of National Security missions. They will apply secure coding practices, maintain high standards of software quality and work closely with operating systems at a low level.

Key Requirements

. Strong experience with C or C++
. Familiarity with Python
. Comfortable working with Linux or Windows operating systems
. Knowledge of version control tools and experience in agile delivery environments
. An interest in the Cyber domain
. Understanding of common software design and testing patterns
. Ability to build systems and support continuous integration pipelines

Clearance

Due to the nature of the work, applicants must be eligible to obtain DV clearance. This requires being a British Citizen and having lived in the UK for the past 10 years.

Next Steps

To apply, please submit an up-to-date CV. The team looks forward to hearing from you.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

DV Cleared DevOps / Software Engineer - Contract
550- 600 per day Outside IR35
Condensed week available - work 3 long days, paid for 5
Active MOD DV Clearance required

We are looking for an experienced DV Cleared DevOps / Software Engineer to join a high-impact technical environment. This role suits someone who thrives in modern DevOps ecosystems, enjoys building secure, scalable platforms, and wants the flexibility of a condensed working week.

You will work across the full software delivery lifecycle, helping to design, build, automate, and maintain robust cloud-native and containerised platforms.

Key Responsibilities

• Design, build and maintain CI/CD pipelines for reliable software delivery
• Deploy and manage Kubernetes clusters and application platforms
• Collaborate with engineers to develop, test, and release software efficiently
• Implement automation and infrastructure as code
• Ensure systems remain secure, resilient, and scalable
• Deliver software fixes, upgrades, and performance improvements
• Contribute to workflow improvements and DevOps best practices

Technical Skills (Must Have)

• CI/CD & Automation: GitLab CI, Terraform, Ansible, Helm Charts
• Scripting & APIs: Python, PowerShell, REST APIs
• Containerisation & Platforms: Kubernetes cluster build and application delivery
• Application Technologies: Apache NiFi, Elastic ECK, Artifactory
• Secrets Management: Hashicorp Vault
• Operating Systems: RedHat Linux and Windows

Experience & Background

• Experience across the full software development lifecycle
• Strong understanding of automation and DevOps tooling
• Knowledge of secure software delivery practices
• Comfortable working with multiple programming / scripting languages
• Ability to collaborate across teams and support continuous improvement

Key Details

• Contract Rate: 550- 600 per day
• Status: Outside IR35
• Clearance: Active MOD DV clearance required
• Working Pattern: Option for condensed week (3 long days, paid for 5)

*1 Day per week onsite in Gloucester or Warrington*

Key Skills/Knowledge/Responsibility
* Lead Windows 10/11 OS imaging, feature updates, and in place upgrades (IPU) following WaaS best practices.
* Manage end to end WaaS life cycle, including OS upgrades, monthly patching, and compliance via SCCM/Configuration Manager.
* Perform application and OS compatibility testing, remediation, and packaging for Windows 11 readiness.
* Execute and review test scripts, analyse results, and support issue resolution across teams.
* Create and maintain Group Policies (GPOs) for Windows 11 configurations and security baselines.
* Install, configure, and support software deployments across the device estate.
* Provide health monitoring, reporting, and assurance of the endpoint environment.
* Collaborate with cross functional teams and contribute to Agile/Scrum delivery cycles.

Experience required: Must Have:
* Experienced in OS imaging

Good To Have:
* Administering Microsoft SCCM and Cloud Services (70-703)
* Deploy using on-premises based tools (MD-101)

LA International is an award-winning partner of choice for many of the world’s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Your New Role
We are currently recruiting for a proactive 1st/2nd Line IT Support Engineer on a permanent basis for our customer based in Poole, supporting circa 350 internal users.This internal-facing role is essential to maintaining the smooth and efficient running of IT systems across both office and production environments. As the first point of contact for IT-related queries, you will take ownership of day-to-day technical issues, provide responsive end-user support and assist with the ongoing maintenance of the site’s infrastructure. You will be supporting a broad range of users including office personnel, engineering teams and production floor staff, ensuring that systems remain fully operational and that disruptions to manufacturing processes are minimised.

Within this role, you will be responsible for diagnosing and resolving technical issues across desktops, laptops, tablets and various hardware. You will support the setup and configuration of new devices, maintain Windows-based systems and monitor connectivity across the site’s LAN and Wi-Fi networks. You will also administer Microsoft 365 services including Exchange, Teams, OneDrive, Intune and SharePoint, as well as managing user accounts and permissions through Active Directory and Group Policy.The role involves maintaining accurate documentation, supporting IT audits and backups, and ensuring adherence to internal IT security standards. By working collaboratively with engineering and production teams, you will help maintain system reliability and contribute to continuous improvement across the operation.

What You’ll Need to Succeed
You will have previous experience in a 1st/2nd Line role with a solid understanding of Windows 10 and 11, Microsoft 365, Active Directory and experience with remote device management tools would be an advantage, as would experience with PowerShell or basic automation (but that isn’t essential).To succeed in this role, you will be a self-motivated and well-organised individual who is comfortable working independently and using your own initiative. Strong communication skills, both verbal and written, are essential, along with a professional, approachable manner and the ability to manage a varied workload.
Please note that this role will also involve moving hardware and equipment on site as needed.

What You’ll Get in Return
Salary up to £36,000 depending on experience. Full benefits package TBC shortly. You will be joining a respected and innovative organisation that plays a key role in supporting global defence operations. The company offers a supportive working environment, opportunities for professional development and the chance to work within a technically interesting and highly collaborative setting. You will be part of a business that values its people and invests in the continuous improvement of its systems and processes. The business is also looking to grow rapidly over the next few years, so it’s an exciting time to join their IT team.

What You Need to Do Now
If you are interested in this role and would like to discuss it in more detail, please apply now or contact Hays for a confidential conversation. We look forward to hearing from you.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

Salary: Up to £37,000 + exceptional benefits package including over 20% employer pension contrubutions
Location: Stockport
Type: Full-time, office-based

Are you an experienced 2nd Line Support Engineer looking for a technically varied role where your expertise genuinely makes a difference

Our client is an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, they combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. With a highly capable Digital Technology Services team already in place, they are now looking to strengthen the team further with the addition of a skilled IT Support Engineer.

This role will see you supporting and developing a modern IT environment that underpins essential healthcare services. You ll provide high-quality 1st and 2nd line support across infrastructure, systems and end-user technology, ensuring systems remain secure, reliable and efficient. Alongside troubleshooting and service delivery, you ll also play an active role in improving infrastructure, identifying opportunities for automation and supporting the organisation s ongoing digital transformation.

Job Description

• Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service
• Manage incidents and service requests through the ITSM ticketing system
• Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals
• Support and maintain core IT infrastructure including servers, cloud platforms and networking components
• Assist with the management of Microsoft 365, Active Directory and Group Policy environments
• Support virtualised infrastructure and cloud services including Azure or AWS
• Maintain accurate documentation of systems, procedures and incident resolutions
• Contribute to security best practice and compliance with standards such as GDPR and ISO 27001
• Participate in an out-of-hours on-call rota to ensure service continuity

Person Specification

• Minimum of 3 years experience in a 2nd line IT support or systems support role
• Degree in Computer Science / IT-related discipline or equivalent commercial experience
• Strong knowledge of Windows client and server operating systems
• Experience supporting Microsoft 365, Active Directory and Group Policy Objects
• Understanding of networking fundamentals including VLANs, switching and routing
• Experience with firewalls (ideally Fortinet)
• Familiarity with virtualisation technologies such as Hyper-V
• Exposure to cloud platforms including Azure and/or AWS
• Working knowledge of automation tools such as PowerShell
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Full UK driving licence
• Relevant certifications such as CompTIA A+ or Microsoft Azure Administrator are advantageous

Why Apply

This is an opportunity to join a highly respected, employee-owned organisation that invests heavily in both its people and its technology. You ll work within a collaborative digital team supporting critical healthcare services while developing your own technical capabilities through continuous professional development and certification opportunities.

In return, our client offers a salary of up to £37,000, an exceptional benefits package, and the chance to work in an organisation where culture, values and employee engagement genuinely matter.

To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion.

Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Looking for a Role That Helps You Build a Career in IT?

This is an opportunity to join a growing IT support team where you will gain practical experience across a wide range of technologies while supporting users across multiple locations.

Rather than being limited to repetitive tasks, you ll be exposed to different systems, applications, and infrastructure while working alongside experienced engineers who can help you develop your skills. Over time, this role can open the door to broader technical responsibilities and progression within IT support.

The organisation operates across multiple business units and continues to grow, creating a dynamic IT environment where new systems, users, and challenges regularly emerge. As part of the IT support team, you will play an important role in maintaining reliable services and helping teams across the business stay connected and productive.

The Role

As a 1st Line IT Support Technician, you will act as the first point of contact for IT support requests, assisting internal users and ensuring technical issues are resolved efficiently.

Working within a collaborative support team, you will handle incoming support tickets, troubleshoot technical problems, prepare equipment for new employees, and escalate more complex issues to second or third line engineers when necessary.

The team supports users across several UK and Ireland locations, providing both remote and on-site assistance where required.

Key Responsibilities

• Act as the first point of contact for IT incidents and service requests via the ticketing system, phone, email, and walk-ins
• Log, prioritise, and resolve support tickets in line with service level agreements
• Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications
• Provide support for laptops, desktops, printers, and mobile devices
• Manage user accounts and permissions in Active Directory and Microsoft Entra ID
• Escalate complex issues to 2nd or 3rd line support teams
• Support users across multiple UK and Ireland locations
• Assist with new starter setup, including laptop builds, software installation, and access configuration
• Provide IT induction support for new employees joining the business
• Maintain accurate documentation of issues, resolutions, and user interactions
• Coordinate equipment orders through approved IT suppliers

What We re Looking For Ideally you will have:

• Experience in a 1st line IT support or service desk role
• Knowledge of Microsoft technologies (Windows, Microsoft 365, Teams, SharePoint)
• Experience with Active Directory or user account management
• Familiarity with ticketing systems such as ServiceNow or similar platforms
• Strong troubleshooting and communication skills

What You ll Gain

• Exposure to a wide range of IT systems and technologies
• Experience supporting a multi-site organisation
• Opportunities to gain experience beyond traditional first line support
• Development opportunities to progress into 2nd Line IT Support
• Annual salary reviews and ongoing development opportunities

Location: West Midlands
Salary: Circa £28,000 per annum
Working Pattern: Initially 5 days in the office then moving to hybrid.

Infrastructure Engineer - Windows Server & Networking Firewalls DV Clearable

Location: East Birmingham (Marston Green) - Full-Time, On-Site
Salary: 40,000 - 47,000 + Benefits

An experienced Infrastructure Engineer is required to join a technical team supporting secure, enterprise IT environments in Birmingham. This Infrastructure Engineer role combines Windows Server infrastructure and networking, making it ideal for someone who enjoys working across both server platforms and network technologies.

The successful Infrastructure Engineer will help maintain and support critical infrastructure including Windows Server environments, Active Directory, LAN/WAN networks, and firewall platforms within a highly secure operational setting.

Candidates must be eligible for DV (Developed Vetting) security clearance.

The Role

As an Infrastructure Engineer, you will support the day-to-day operation, maintenance, and improvement of enterprise IT infrastructure. This includes a mix of Windows server administration and network infrastructure support, ensuring systems remain secure, reliable, and high performing.

Key responsibilities include:

• Supporting and maintaining Windows Server infrastructure and core IT systems
• Administering and supporting Microsoft Active Directory environments
• Supporting LAN, WAN, and network infrastructure
• Assisting with the configuration and maintenance of enterprise firewall platforms including Palo Alto, Cisco ASA, or FortiGate
• Supporting VPN connectivity and secure remote access
• Troubleshooting infrastructure and network issues across server and network environments
• Monitoring infrastructure performance and resolving incidents
• Maintaining technical documentation and infrastructure diagrams
• Supporting incident response and assisting with root cause analysis
• Working collaboratively with other engineers to maintain secure and resilient systems

Required Skills & Experience

Successful candidates for the Infrastructure Engineer role will have experience supporting enterprise IT infrastructure environments, including:

• Experience working as an Infrastructure Engineer, Systems Engineer, or Network Engineer
• Experience supporting Windows Server environments
• Administration experience with Microsoft Active Directory
• Good understanding of networking fundamentals including TCP/IP, LAN/WAN, and connectivity troubleshooting
• Experience supporting or administering network infrastructure
• Exposure to firewall technologies such as Palo Alto, Cisco ASA, FortiGate, or similar
• Experience supporting VPN connectivity or remote access solutions
• Familiarity with infrastructure monitoring and troubleshooting tools
• Strong problem-solving, documentation, and communication skills

Desirable:

• Certifications such as CCNA, Network+, or Microsoft infrastructure certifications
• Exposure to Linux environments
• Experience working within secure or regulated environments

Candidates must be eligible for DV clearance (British nationality and long-term UK residency required).

Why Apply?

This Infrastructure Engineer role offers the opportunity to work in a secure, enterprise-scale technical environment supporting critical infrastructure. Engineers will gain exposure to networking, firewall technologies, and Microsoft infrastructure while working as part of a collaborative and highly trusted team.

If you are an Infrastructure Engineer looking for a role combining Windows infrastructure and networking technologies, click apply now to learn more.