Salary: Up to £35,000 based on experience

Please note, this role is based in the North West.

Those Huge Small Victories

Here at the Witherslack Group, we strive to change young, vulnerable lives every day – and as a Senior IT Technician, you’ll have the chance to help us. In this role, you’ll maintain the systems that make our team’s work possible. With your help, our professionals can support children and young people with special educational needs. Take care of our tech and you can do something extraordinary: help our team create brighter futures.

Get out what you put in

As a Senior IT technician, you’ll help support our systems we use in our offices, schools and children’s homes. They include; in-house computer systems, wireless infrastructure, switches, routers, desktops, and relevant peripherals. You’ll install all equipment and keep it well maintained, and when problems arise will be there to troubleshoot and diagnose. You’ll also support our state of the art data center and maintain connectivity, and with the help of our our dedicated support team, keep everything up and running across the Witherslack Group. In our busy IT environment, you will support and develop systems, work on projects, support sites across the group with IT issues as well as working on new site developments.

There will be travel to other sites around the Group, as well as supporting them remotely where possible. Collaborating with other members of the IT team in different locations will enable you to progress and develop your skills and knowledge.

We will support you to develop your career in IT with opportunities to work with the support team and expand your IT knowledge. The key is to work closely with our experts and give our team excellent customer service. As you’ll be based in one of our outstanding schools, you’ll soon see the impact your work can have. And on top of that, you’ll gain recognised qualifications – the perfect way to give your career the head start you’ve dreamed of.

Bring your whole self to work

Having worked recently in a IT support role before, you’ll already have what it takes to provide first class support and service delivery. You have solid expertise in the following key areas:

• Microsoft operating systems and off

• Strong knowledge of IT

• Windows Server administration skills

• Knowledge and skills in VMware

You can install, configure, test, maintain and troubleshoot the above technology. However, this role calls for more than technical ability. We’re looking for motivation, discipline and a natural gift for teamwork. Good communication skills are essential, as you’ll be helping and training users. We’re also looking for five GCSEs (or equivalent)… got the skills and qualifications? We’d like to hear from you.

For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have won a reputation for excellence. Our aspirational homes, schools and ethos help us achieve the best possible outcomes. In short, we’re enhancing life opportunities.

What we do for you

We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people – plus you’ll get:

• A salary up to £35,000 with an on call allowance

• Training: Ongoing  professional development.

• Holiday: You’ll work hard at WG, so you’ll be rewarded with 35 days holiday

• Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance

• Wellbeing: a host of wellbeing tools and advice including employee assistance

• Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts

• Beautiful working environments with the very best facilities

• A recommend a friend scheme that offers a £1,000 bonus every time

Join the UK’s best special education and care provider

Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself.

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost). We are an equal opportunities employer welcoming applications from all sections of the community.

For a full job description, please click here.

To view our ex-offenders policy please click here.

​#INDH

System Engineer
Contract: 12 Months
Based: Broad Oak
Hourly rate: £41.87 PAYE or £56.44 Umbrella inside IR35
Onsite: onsite Monday – Friday
Full time – 37 hours per week

An exciting opportunity has arisen for a System Administrator to support the Lightning Systems Integration Facility (LSIF) located at the Maritime Integration & Support Centre (MISC) on Portsdown Hill, Portsmouth.

The facility supports the testing and integration of the F-35 Lightning II aircraft within the UK military infrastructure, providing a highly technical and secure environment for system integration activities.

This role will be responsible for the administration, maintenance and security of the LSIF IT systems, ensuring they are configured and available to support ongoing testing and integration activities. The successful candidate will work closely with suppliers, engineering teams and users to ensure systems remain operational and aligned with project requirements.

Skills:

• Windows Server administration including Active Directory, DNS, Group Policy, Disk Management, WSUS patching, and Hyper-V virtualisation.
• Experience monitoring system logs and security tools such as SolarWinds, Kiwi Syslog, Splunk, and Trellix ePO.
• Knowledge of network infrastructure including Cisco/FortiGate devices, LAN/WAN, switches, routers, and firewalls.
• Ability to install and configure servers, workstations, and network hardware, including cable management to MoD standards.
• Experience designing and integrating IT systems, including environments with different security classifications.
• Understanding of security and compliance frameworks such as ITAR, JSP 440, and JSP 480.
• Familiarity with ITIL processes and general IT troubleshooting.

The Job

• Administration and maintenance of hardware, software and network infrastructure
• Implementing changes and updates to servers, systems and networks
• Preparing systems to support testing activities and project requirements
• Supporting security and export control requirements within the facility
• Assisting with planning, execution and reporting of test events
• Supporting long-term facility and infrastructure planning
• Managing procurement and configuration control of LSIF hardware and software

Subject to: BPSS and SC clearance and Subject to ITAR

If you would like to be considered for this role please don’t hesitate to click apply or call Levi Jackson on 0161 694 9192 for more information.

About BAE:
BAE Systems is a leading global defence, aerospace, and security company. They’re experts in delivering advanced solutions for air, land, and naval forces, as well as commercial aerospace and cyber security. Known for its commitment to innovation and excellence, BAE Systems offers exciting career opportunities for those looking to make a significant impact in cutting-edge technology and defence sectors.

Inclusion statement
Outsource UK is committed to creating a diverse environment and is proud to be an equal opportunity employer. You’ll receive consideration for your application without regard to race, religion or belief, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.

2nd Line IT Support Engineer

Location:Plymouth (Onsite)

Salary:£32,500 £35,000

Hours:MondayFriday, 9:00am 5:30pm (37.5 hours per week)

Employment Type:Full Time

About the Company

Our client is a fast-growing Managed Service Provider based in Plymouth. The business was created with a clear vision: to deliver high-quality IT support and services while building a professional, values-driven team. Culture and team fit are incredibly important, and the business is committed to building a collaborative environment where people take pride in their work and deliver excellent service to customers. As the business continues to grow, they are now looking to add a 2nd Line Support Engineer to the Plymouth office.

The Role

This is an excellent opportunity for a customer-focused 2nd Line Support Engineer to join a growing MSP and play a key role in supporting client environments.

You will provide technical support across a variety of client infrastructures, resolving escalated issues from 1st line support, managing incidents and service requests, and assisting with infrastructure improvements and projects. The role will involve both remote support and occasional on-site visits to client locations, using company pool vehicles where required.

Key Responsibilities

• Provide 2nd line technical support across client environments
• Troubleshoot and resolve escalated service desk tickets
• Support and maintain Microsoft 365 environments
• Administer and support Azure cloud services
• Manage and maintain Windows Server infrastructure
• Deploy and support Windows 11 devices
• Support Microsoft Intune / endpoint management
• Assist with network troubleshooting and configuration
• Participate in project work including migrations, deployments and upgrades
• Deliver excellent customer service and communication with clients
• Maintain accurate documentation and ticket updates

Technical Skills & Experience

Candidates should have experience working in a Managed Service Provider (MSP) or multi-client IT support environment.

Required experience:

• Microsoft Office 365 administration
• Microsoft Azure fundamentals
• Windows Server support and management
• Microsoft Intune / endpoint management
• Windows 11 desktop support
• Networking fundamentals (switching, routing, firewalls, VPNs)
• Strong troubleshooting and problem-solving skills
• Experience using IT service desk / ticketing systems

Personal Qualities

Cultural fit is extremely important for this role.

The successful candidate will be:

• Personable and confident with customers
• Professional in presentation and communication
• A team player who takes pride in their work
• Motivated with a strong work ethic
• Able to work independently and manage priorities

The business values individuals who want to contribute to a positive, collaborative team environment.

Requirements

• Full UK driving licence
• Willingness to travel to client sites when required
• Eligibility to work in the UK

Working Environment & Benefits

Office Location

Plymouth (Central)

Benefits include:

• 28 days leave
• 3 annual wellness days
• Monthly team lunch clubs
• Company pension scheme
• Training and paid certifications
• Opportunity to grow within a fast-growing MSP

Recruitment Process

1. First Stage Interview Microsoft Teams
2. Second Stage Interview Informal coffee meeting (face-to-face)

The company is looking to hire immediately, so the process will move quickly for suitable candidates.

Established and trusted IT Managed Services company have an urgent requirement for an experienced customer focused Network Engineer to join their team based at their beautifully refurbished offices located perfectly in Chandlers Ford.

My client is an ISO accredited growing managed IT support company based in Chandlers Ford, Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond.

The Role

My client is urgently seeking to appoint an experienced Senior Network Engineer.

The position is of a full time and permanent nature and will be predominantly office based with some flexible hybrid working available.

The successful candidate will have a proven track record of supporting IT networks and systems on various scales and ideally would have worked in a similar role within a Managed Service (MSP) and gained at least 5 years of commercial experience. With the exception of the businesses CTO and Technical Director, this individual will act as the most senior technician within the business for Network related issues and support.

Key Duties & Responsibilities

• Advanced Technical Support:Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support).
• Network Infrastructure Maintenance:Support and configure Layer 2 and Layer 3 elements including routers, switches, firewalls, and VPNs.
• Project Delivery:Lead and execute strategic projects such as Microsoft 365 migrations, firewall upgrades, and infrastructure rollouts.
• Security & Compliance:Implement security best practices, manage firewall policies (NAT, VIPs), and ensure systems meet SLA and data security requirements.
• Mentorship:Provide technical guidance and training to junior engineers to improve overall team capability.
• Client Site Visits:Attend customer locations for physical installations, complex troubleshooting, or emergency break-fix scenarios.
• Incident Management:Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.
• Problem Management:Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference.
• Change Management:Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.
• Technical Documentation:Create and maintain comprehensive documentation.
• Customer Support:Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.
• Bringing forward key issues/changes/topics to monthly team meetings.
• Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledge base, by following the IT Glue documentation guide.
• Responsible for adding accurate and detailed notes into PSA (Halo) as they occur.

Skills and Experience

My clients IT support engineers need a strong blend of technical expertise (hard skills) and interpersonal abilities (soft skills) to diagnose and resolve issues efficiently while providing excellent customer service.

• Core Networking: Deep knowledge of TCP/IP, VLANs, routing protocols (BGP, OSPF), and connectivity (SD-WAN, MPLS).
• Security Platforms: Extensive experience with firewalls such as Fortinet or WatchGuard.
• Cloud & Virtualisation:Proficiency in Microsoft Azure (IaaS), Microsoft 365 administration, and virtualisation platforms like VMware or Hyper-V.
• Server Infrastructure:Advanced troubleshooting of Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• MSP Tooling:Familiarity with ITSM and monitoring tools such as Halo PSA, ConnectWise, NinjaOne, or SolarWinds.
• Microsoft Exchange On Prem and Online configuration and support experience
• Router configuration and support experience (Cisco, HP, Draytek)
• HP ProLiant & Dell PowerEdge Server Hardware support experience
• Storage technologies (NAS, NetApps, Synology)
• Strong understanding of Office 365
• Strong understanding of Microsoft Azure
• Strong understanding of Microsoft Intune
• Strong understanding of SSL Certificates

My client offers a competitive salary and benefits alongside a superb working environment within a friendly, professional and supportive team and there are excellent opportunities for further development within the business (pathway to Technical Directorship). Vendor accredited training will be available and subsidised in a variety of areas. They work hard and but have lots of fun in the process. (Trips abroad, days out go-karting, horse racing, golf, nights out etc). The company is growing at a very fast rate and want their staff to grow with them.

Salary: 27,732 OTE ( 22,932 basic plus 4,800 shift allowance)
Location: Capgemini Inverness or Nairn (Hybrid)
Hours: 24x7 (Days, Nights, Weekends)

Manpower has a fantastic opportunity for the right candidate to become a Cloud Operations Engineer, working with our client, Capgemini.

In this role, you will provide 24x7 infrastructure support to high-profile public and private sector clients. This is a hands-on operations role where you will act as the first line of response, ensuring service availability, security compliance and rapid incident resolution across complex enterprise environments.

What you’ll do

• Monitor and support enterprise infrastructure systems in a 24x7 operations environment
• Act as first-line response for incidents, events, and alerts, resolving or escalating in line with SLAs
• Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview)
• Deliver end-to-end server patching, including change creation, deployment, and reboots
• Monitor backups and ensure data recovery and compliance standards are met
• Conduct health checks and proactive monitoring to prevent service outages
• Collaborate with L2/L3 engineers on business-critical incidents
• Support automation, service improvement, and transformation initiatives
• Follow documented SOPs and maintain accurate operational documentation

Technologies You’ll Work With

• Windows Server & Linux
• Azure & AWS
• VMware vSphere & Microsoft Hyper-V
• Automation & reporting tools (BigFix, Power BI)
• Veritas NetBackup
• Enterprise monitoring and ITSM platforms

What you’ll bring

• Experience or strong interest in IT infrastructure or cloud operations
• Strong troubleshooting and analytical skills
• Ability to work calmly under pressure in a 24x7 environment
• Excellent communication and teamwork skills
• Methodical approach to SOPs and incident handling
• Passion for continuous learning and technology

This role requires SC and NPPV3 security clearance, fully sponsored by Capgemini.
To be eligible for SC clearance, you must have resided in the UK continuously for the past 5 years. Some roles may require sole UK nationality.

Cloud Support Engineer - Hybrid
Cloud, VMware, Exchange, Windows Server, SQL, Support, Active Directory, DNS

This well-established organisation requires a driven and self-motivated Cloud Support Engineer to join their busy technical services team, and motivate those around them. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will have worked extensively within a Service driven ITIL environment.

Key Responsibilities:

• Support all server and desktop based operating systems and applications
• Strong experience with virtualisation tech such as VMware and Nutanix
• Experience with automation and IaC tools such as Terraform and Ansible
• Active Directory, VMware, Exchange, TCP/IP, DNS, PC Imaging Software
• Monitor and make recommendations regarding the performance of servers within the environment
• Deploying and configuring Private and Public Cloud environments such as AWS and Azure
• Scripting skills including PowerShell

The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path.
The current vacancy is for an innovative IT solutions organisation who are looking for a Cloud Support Engineer to provide specialist support. Benefits for this role include Healthcare, Life Assurance, Gym, Free Parking, Discounts and more!
Cloud, VMware, Exchange, Windows Server, SQL, Support, Active Directory, DNS
Email your cv for consideration to Alex - contact (phone number removed)

If you have not heard back from us within 5 working days, please assume that your application has been unsuccessful on this occasion. Your profile may be considered for other suitable vacancies that arise within the next 12 weeks.

Location: Brentwood

Salary: 35,000 - 38,000

Working hours: Monday - Friday 9am-5pm

Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years’ service and EAP service (free counselling and guidance for employees)

Are you a proactive and technically skilled IT professional looking to take the next step in your career? We’re seeking a Systems Administrator to join our client’s team and play a key role in supporting and enhancing their technology environment.

As a Systems Administrator, you will provide 1st and 2nd line support to users across the organisation while also helping to maintain and develop the core server infrastructure. This is an exciting opportunity to work with modern technologies, support a broad user base, and contribute to critical business systems.

Key Responsibilities

• Install, configure and maintain Microsoft Windows Server (2012 R2-2025) environments.
• Support and maintain Windows 11 desktop environments.
• Deliver 1st and 2nd line IT support via the IT Service Desk.
• Support users across physical and virtualised environments (VMWare).
• Configure and install a range of hardware and software.
• Ensure seamless operation of communication systems and resolve incidents promptly.
• Administer accounts and permissions within Active Directory, Exchange, and file systems.
• Provide remote support and travel between sites when required.
• Support existing enterprise messaging (Microsoft Exchange) and unified communications systems (Mitel).
• Carry out additional tasks based on departmental and business needs.

The ideal candidate:

• Has experience supporting Microsoft server and desktop technologies.
• Thrives in a hands on technical role with lots of variety.
• Communicates clearly and confidently with colleagues at all levels.
• Is organised, proactive, and committed to delivering excellent service.
• Is flexible and willing to travel or provide out of hours support when required.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: IT Field Engineer Education Sector
Location: Hull and surrounding area (multiple sites)
Salary: £28,000 to £32,000 depending on experience
Benefits: Car Allowance, Mileage, Birthday off, Training and more
Contract: Full-time, Permanent
Hours: Monday to Friday

IT Field Engineer School ICT Support
Many IT engineers supporting schools end up covering huge areas and constantly firefighting issues across dozens of sites.

This role offers something different.

You ll work with the same group of schools across the Hull and surrounding area, getting to know their systems, building relationships with staff, and helping keep their IT running smoothly.

You ll be working with the same schools regularly, so you re not constantly travelling to new sites or walking into unfamiliar environments. You ll also be backed by a dedicated service desk team and joining a specialist education IT provider that has supported schools for over 20 years.

This is a field-based role supporting primary and secondary schools across the Hull and surrounding area. It s a great fit for someone who enjoys working directly with people, solving problems face to face and being trusted to manage their own day.

What you ll be doing:

• Providing regular on-site IT support across multiple school locations.
• Responding to issues with devices, networks, AV equipment and classroom technology.
• Installing and configuring hardware, software and systems.
• Supporting Windows 11, Office 365, Windows Server and networking equipment.
• Collaborating with the service desk to keep tickets moving and ensure quick resolutions.
• Offering friendly, jargon-free support to teaching and administrative staff.

What we re looking for:

• Previous or current experience providing IT support in a school or education setting.
• A friendly, calm approach with strong communication skills.
• Solid technical knowledge across Windows, Office 365 and networking.
• Confidence supporting AV equipment and classroom devices.
• Someone happy to travel between school sites as part of their role.
• A full UK driving licence and access to your own vehicle.

What s on offer:

• Starting salary between £28,000 and £32,000 depending on experience.
• £3,000 annual car allowance.
• All business mileage and expenses paid.
• 24 days holiday plus bank holidays.
• Your birthday off, fully paid.
• Company pension scheme.
• Perkbox employee rewards platform.
• Funded training and ongoing development.
• Regular performance reviews with linked salary progression.
• Supportive, friendly team with regular socials.

This is a great opportunity to join a business that understands how important IT is to schools and how valuable great engineers are to keeping things running.

If you ve got education sector experience, enjoy variety in your day and want to be part of a company that values your work, we d love to hear from you.

Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.

We will contact all applicants to confirm the outcome. If you’re shortlisted, we ll be in touch to talk through the next steps.
IT Field Engineer, School ICT Support, Education IT Engineer, IT Technician Schools, MSP Engineer, Field IT Support, Office 365, Windows Server, Networking, AV Support, Hull IT Jobs, East Yorkshire IT, School Network Support, Kingston upon Hull, HU postcode.

Salary: Up to £35,000 based on experience

Please note, this role is based in the North West.

Those Huge Small Victories

Here at the Witherslack Group, we strive to change young, vulnerable lives every day - and as a Senior IT Technician, you’ll have the chance to help us. In this role, you’ll maintain the systems that make our team’s work possible. With your help, our professionals can support children and young people with special educational needs. Take care of our tech and you can do something extraordinary: help our team create brighter futures.

Get out what you put in

As a Senior IT technician, you’ll help support our systems we use in our offices, schools and children’s homes. They include; in-house computer systems, wireless infrastructure, switches, routers, desktops, and relevant peripherals. You’ll install all equipment and keep it well maintained, and when problems arise will be there to troubleshoot and diagnose. You’ll also support our state of the art data center and maintain connectivity, and with the help of our our dedicated support team, keep everything up and running across the Witherslack Group. In our busy IT environment, you will support and develop systems, work on projects, support sites across the group with IT issues as well as working on new site developments.

There will be travel to other sites around the Group, as well as supporting them remotely where possible. Collaborating with other members of the IT team in different locations will enable you to progress and develop your skills and knowledge.

We will support you to develop your career in IT with opportunities to work with the support team and expand your IT knowledge. The key is to work closely with our experts and give our team excellent customer service. As you’ll be based in one of our outstanding schools, you’ll soon see the impact your work can have. And on top of that, you’ll gain recognised qualifications - the perfect way to give your career the head start you’ve dreamed of.

Bring your whole self to work

Having worked recently in a IT support role before, you’ll already have what it takes to provide first class support and service delivery. You have solid expertise in the following key areas:

• Microsoft operating systems and off
• Strong knowledge of IT
• Windows Server administration skills
• Knowledge and skills in VMware

You can install, configure, test, maintain and troubleshoot the above technology. However, this role calls for more than technical ability. We’re looking for motivation, discipline and a natural gift for teamwork. Good communication skills are essential, as you’ll be helping and training users. We’re also looking for five GCSEs (or equivalent) got the skills and qualifications? We’d like to hear from you.

For children with complex, challenging needs, the level of care and education must go above and beyond. That’s what drives us, here at Witherslack Group. With our high staff-to-child ratio and in-house clinical teams, we’re proud to have won a reputation for excellence. Our aspirational homes, schools and ethos help us achieve the best possible outcomes. In short, we’re enhancing life opportunities.

What we do for you

We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the care sector. With us, you’ll get to make a genuine difference to the lives of our young people - plus you’ll get:

• A salary up to £35,000 with an on call allowance
• Training: Ongoing professional development.
• Holiday: You’ll work hard at WG, so you’ll be rewarded with 35 days holiday
• Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance
• Wellbeing: a host of wellbeing tools and advice including employee assistance
• Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts
• Beautiful working environments with the very best facilities
• A recommend a friend scheme that offers a £1,000 bonus every time

Join the UK’s best special education and care provider

Our young people deserve the best possible future and we feel the same about our teams. You deserve to have the career you want, with a purpose-led employer, in an environment that allows you to be yourself.

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost). We are an equal opportunities employer welcoming applications from all sections of the community.

For a full job description, please click here .

To view our ex-offenders policy please click here .

Location: Droitwich

Salary: £35,000 - £40,000 per annum

Hours: Full-time, Mon-Fri working hours 37.5 hour a week contract

As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service.

Join our team and help deliver a smooth technical onboarding experience for customers using GreensafeIT s Windows imaging and build services. You ll work with customers to gather requirements, co-ordinate secure connectivity (VPN and server access) and provision onboarding environments using virtual servers. You ll also complete essential networking tasks, create clear onboarding documentation, and support the handover of customers into our BAU delivery teams. This is a hands-on technical role where you ll collaborate with customers, third parties, and senior engineers, handling setup and configuration while escalating more complex architecture or security decisions when needed.

Key Responsibilities:

• Support the end-to-end technical onboarding of customers into GreensafeIT Windows imaging and build services, ensuring a smooth and structured setup process.
• Work with customers to gather, document, and validate technical requirements needed to successfully onboard their environments.
• Co-ordinate secure connectivity between customer environments and GreensafeIT, including arranging VPN access and server connectivity with customers and relevant third parties.
• Provision and configure customer onboarding environments, including the creation and setup of virtual servers required for service delivery.
• Carry out basic networking and connectivity tasks to enable secure communication between customer servers, VPN connections, and GreensafeIT infrastructure.
• Produce and maintain clear technical onboarding documentation, including environment configuration details and setup procedures.
• Collaborate with internal teams to ensure onboarding activities are completed efficiently and aligned with operational standards.
• Support the transition of newly onboarded customers into Business-as-Usual (BAU) delivery teams once onboarding is complete.
• Troubleshoot and resolve technical issues encountered during onboarding, coordinating with relevant stakeholders where required.
• Escalate complex technical, architecture, or security decisions to senior engineers while ensuring progress continues within onboarding activities.

Competencies & Behaviours:

• Hands-on experience creating and configuring virtual server environments using platforms such as VMware, Hyper-V, Azure, AWS, or similar technologies aligned to enterprise infrastructure.
• Working knowledge of Windows Server administration, including installation, patching, user access management, permissions, and core service configuration.
• Solid understanding of networking fundamentals, including IP addressing, subnets, DNS, routing, gateways, ports, VPN connectivity, and certificate usage in practical environments.
• Familiarity with Windows device imaging and build processes, with exposure to tools such as MDT, SCCM, Autopilot, or Intune, including driver management and application packaging.
• Understanding of security best practices and system hardening principles, including least privilege access, multi-factor authentication (MFA), and audit or compliance controls.
• Experience using IT service management (ITSM) platforms for incident and request management, change control, and maintaining technical documentation or runbooks.
• Basic knowledge of PowerShell scripting or automation (desirable), with an interest in improving efficiency through scripting or tooling.
• Strong documentation skills with a high level of attention to detail, ensuring onboarding processes and environment configurations are accurately recorded.
• Excellent communication and interpersonal skills, with the ability to work confidently with customers, third parties, and internal technical teams.
• Highly organised and process-driven, able to manage multiple onboarding activities simultaneously while maintaining quality, accountability, and a strong customer focus.

Benefits:

• Staff discount online store
• Company events
• Refer a friend Scheme - £150+
• On-site Fully Equipped Gymnasium

To Apply

If you feel you are a suitable candidate and would like to work for GreensafeIT, please do not hesitate to apply.

2nd Line Technical Support Engineer / IT Service Desk Analyst

Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments.

If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer

PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle

SALARY: £32,000 to £35,000 per annum

LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm

JOB OVERVIEW

We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK.

As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service.

The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include:

• Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support

• Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance

• Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required

• On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation

• Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments

• Security Checks: Perform daily security monitoring and best practice checks across client systems

• Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing

• Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles

• Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues

• Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams

CANDIDATE REQUIREMENTS

ESSENTIAL

• Educated to GCSE level (including Maths and English) (or equivalent)

• Proof of right to work in the UK

• A valid UK driving licence and access to a vehicle

• Previous experience in a customer service focused IT support or service desk role

• Experience with ticketing systems, SLAs and ITIL-based processes

• Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online

• Experience administering Windows environments and end-user devices

• Strong troubleshooting skills across hardware, software and network support

• Excellent written and verbal communication skills with a professional phone manner

• Ability to work independently and as part of a team, remaining calm under pressure

DESIRABLE

• Microsoft certifications or advanced Microsoft 365 administration training

• A background in a managed service provider (MSP) environment

• Experience supporting Windows Server environments

• Knowledge of Microsoft Intune configuration and PowerShell scripting

• Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF

• Experience delivering IT projects and acting as an escalation point

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14477

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online

North Bristol (5 days a week on site)

Up to £28,000 per annum

VIQU have partnered with a growing organisation who are expanding their IT capabilities and so hiring an IT support engineer to provide first line IT support to two offices and multiple sites across the UK.

This is an exciting opportunity to join an organisation who s IT department has doubled over the last year, meaning you will gain broad exposure to the IT sector across cloud, infrastructure, networking and IT systems.

Duties of the IT Support Engineer:

• Perform first line IT support to a range of users within the company.
• Support across the Microsoft 365 and Windows ecosystem.
• Follows SLAs and deal with all tickets in a timely manner.
• Gain knowledge with a range of technologies including cloud, infrastructure, systems, networks and hardware.
• Conduct and assist with IT related projects.

Requirements of the IT Support Engineer:

• Experience within IT support.
• Experience working with and supporting Microsoft devices - Windows server / Windows desktop, Office 365.
• Must have a UK driving license and your own car
• Strong communication skills and a willingness to learn.
• Exposure to Business Central would be a nice to have.

IT Support Engineer

North Bristol (5 days a week on site)

Up to £28,000 per annum

Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed)

Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment

Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration.

Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany s coal mining industry. RSBG SE s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change.

Main Purpose of the Job

We are looking for an IT Administrator to work within the existing IT Customer Support team to provide support to over 600 users. The successful candidate will collaborate with IT Managers and IT Administrators, with a primary focus on delivering exceptional customer service.

Main Duties and Responsibilities

• User IT Assistance: Provide IT assistance (2nd line desktop support) with computer-related issues, including software and hardware installation, troubleshooting for both Windows.
• IT Request Management: Maintain a record of all IT support requests and ensuring they are acknowledged and resolved quickly. Ensure that customers are satisfied with the IT service provided.
• Onboarding Management: Prepare new computer setups and create accounts for incoming staff members.
• Relationship Development: Maintain strong working relationships with colleagues, clients, suppliers, and other internal teams.
• IT Inventory Management: Keep an up-to-date inventory of all IT equipment and software.
• Knowledgebase Maintenance: Continually update and improve the help articles and FAQs in the Knowledgebase.

What Qualifications, Experience & Skills are required?

Qualification

• Relevant degree relating to IT support or time served equivalent.

• Any IT certifications

Experience

• Credible IT support experience at 1st and/or 2nd

Skills

• Windows 11
• Excellent interpersonal and communication skills.
• Windows Server Administration ( Active Directory, Exchange, Intune)
• Network troubleshooting skills, LAN, WAN, Wi-fi, TCP, IP
• Excellent Troubleshooting skills in both Hardware and Software issues
• Troubleshooting VPN issues
• Driving Licence is essential for the role
• HP Laptop Troubleshooting

Why Pell Frischmann?

We are one of the UK’s most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate.

We’ll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government’s Disability Confident Scheme. We’re happy to talk about flexible working and are committed to promoting the wellbeing of all our employees.

IT Infrastructure Consultant - 40,000/ 45,000 - Scunthorpe (With Client Site Travel)

Principal IT are working with an award-winning UK technology provider that delivers a range of business technology solutions including IT support, accounting software, and EPOS systems.

With multiple offices across the UK and a strong reputation for delivering reliable technology solutions to businesses, the organisation is continuing to grow and is now looking to recruit an IT Infrastructure Consultant to join their Professional Services team.

The Role

As an IT Infrastructure Consultant, you will play a key role in designing and delivering reliable infrastructure solutions for customers.

This is a hands-on technical role focused on implementing server and infrastructure environments that are secure, stable, and easy for customers to manage. You will work within established implementation frameworks to deploy Windows Server, virtualisation, networking, and backup solutions, helping organisations adopt new technology with minimal disruption to their operations.

Projects typically range from 10-25 days in duration, and you will work closely with customers to ensure successful delivery and a smooth transition into ongoing support.

Key Responsibilities

Infrastructure Solution Design & Delivery

• Design and implement server and infrastructure solutions aligned to technical standards and best practices.
• Deliver deployments across Microsoft Windows Server and core infrastructure platforms.
• Implement virtualisation, networking, and backup solutions.
• Deliver multiple infrastructure projects simultaneously while maintaining quality and timelines.
• Produce clear and accurate technical documentation for each implementation.

Client Engagement

• Work closely with customers to understand technical and operational requirements.
• Translate technical requirements into practical infrastructure solutions.
• Provide guidance and training to customer IT teams following implementation.
• Communicate technical information clearly to both technical and non-technical stakeholders.

Project Delivery & Quality Assurance

• Ensure smooth handovers from project delivery into service support teams.
• Conduct post-implementation reviews to ensure successful outcomes.
• Maintain high standards of customer satisfaction and solution stability.

Continuous Improvement

• Provide feedback to improve internal infrastructure standards and delivery frameworks.
• Identify opportunities to simplify and enhance infrastructure designs.
• Support mentoring of junior consultants within the team.

Key Responsibilities (Day to Day)

• Deliver infrastructure projects on time and within scope
• Work with IT Project Managers to plan and manage project delivery
• Provide clear updates to both customers and internal stakeholders
• Produce high-quality documentation and handover materials
• Present technical updates to both technical teams and senior stakeholders
• Contribute to improving infrastructure solutions and internal processes

Experience & Skills

Essential

• 2+ years’ experience in infrastructure, server, or technical consultancy roles
• Experience delivering server and infrastructure implementations
• Strong organisation and project delivery skills
• Excellent communication and stakeholder management skills
• A customer-focused and solution-driven approach

Technical Experience

• Microsoft Windows Server environments
• Virtualisation platforms
• Networking infrastructure
• Backup and disaster recovery solutions
• Technical troubleshooting and infrastructure support

Desirable Certifications

• Microsoft Windows Server certifications
• CompTIA A+ or Network+

Benefits

• Salary of 40,000 - 45,000
• 35-hour working week
• 36 days holiday (28 days + bank holidays)
• Business mileage reimbursed during probation (up to 45p per mile)
• Company vehicle or car allowance after successful probation
• Pension scheme
• Electric car scheme and bike to work scheme
• Enhanced maternity and paternity benefits
• Ongoing training and development plans
• Free lunches and regular staff events
• On-site parking
• Supportive and collaborative working environment

If you are an experienced Infrastructure Engineer or Technical Consultant looking to step into a delivery-focused role with strong career development opportunities, we would love to hear from you.

INDGH

Job Title: IT Infrastructure & Security Engineer
Location: Omagh (Northern Ireland)
Salary: 30,000 - 35,000
Shift / Hours: Monday to Friday

About the Company
A well-established food manufacturing and processing organisation operating across the UK and Ireland, supplying high-quality products to national and international markets.

The Role
This role is responsible for the design, implementation, support, and ongoing improvement of IT infrastructure and associated security controls. The position combines hands-on infrastructure engineering with security responsibilities, ensuring that systems remain available, resilient, secure, and compliant with recognised standards such as ISO 27001 and GDPR-aligned controls.

Key Responsibilities:

• Design, implement and maintain core IT infrastructure.

• Ensure systems remain reliable, available, and performant.

• Support servers, networking systems, and core services.

• Troubleshoot and resolve infrastructure-related issues.

• Implement and maintain security controls across the IT environment.

• Support endpoint protection and monitoring solutions.

• Assist with vulnerability management and incident response.

• Ensure systems align with internal policies and recognised security standards.

About You:

• 5+ years’ experience in an IT Infrastructure or Security Engineering role

• Strong knowledge of: Windows Server /Active Directory / DNS / DHCP

• Understanding of networking fundamentals (firewalls, VPNs, switching, routing)

• Experience supporting security controls and endpoint protection

• Strong troubleshooting and incident handling skills

• Familiarity with ISO 27001 or security audit processes

• Knowledge of vulnerability management and incident response

• Relevant certifications such as Microsoft, Cisco, Security or ITIL

How to Apply:
To apply for the IT Infrastructure & Security Engineer position, click Apply Now and upload your CV. A member of our recruitment team will contact you to discuss your application and next steps.

Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working across varied environments?

Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery?

You’ll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You’ll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets.

Stratford upon Avon based office, 1x day per week office-based.
Occasional client site travel when required (full license and car is desirable)
Permanent opportunity
Salary of £30,000-£35,000 + a discretionary company bonus scheme

Ideally you’ll have experience supporting the following:

• Windows Desktop OS (Registry, Services, Group Policy, MDM)
• Office 365, SharePoint, Entra ID, Intune, Exchange
• Windows Server, Active Directory, Hyper-V, VMware
• Event Viewer, PowerShell
• Networking fundamentals - routing, switching, firewalls, Wi-Fi
• Mac, Android, iOS, and printer troubleshooting

What we’re looking for

• Ideally 3+ years’ experience in 1st/2nd line IT support
• Comfortable working across varied environments and adapting quickly
• Confident communicator with strong diagnostic and problem-solving skills
• A real appetite to learn, progress and contribute ideas

We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process.

Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

Onsite in Bracknell
Eligible for DV clearance
£65-70K per annum + benefits package

We are recruiting an Application Architect to support the ongoing evolution of a Gateway solution for a strategic UK defence customer. Working alongside senior solution leaders, you’ll contribute to secure design, controlled change, and operational resilience within a mission-critical environment. This is a development opportunity for an aspiring architect looking to build design authority and architectural experience in a high-assurance setting.

The Role

You will:

• Contribute to infrastructure and Gateway design changes to maintain availability and performance
• Produce structured design documentation alongside the customer and Programme Manager
• Support architectural governance and ensure alignment to solution intent
• Provide technical oversight during incident troubleshooting with SOC and 3rd Line teams
• Assist in maintaining secure, resilient and scalable infrastructure components across Windows and Linux environments

Your technical experience;

Core Infrastructure

• VMware / vSphere
• RHEL & Windows Server
• Microsoft Services
• Active Directory, including Group Policy (GPO), DNS integration

Linux & Platform Engineering

• Experience working within Red Hat Enterprise Linux environments
• Ability to write scripts to automate operational or security processes
• Familiarity with pattern matching techniques and regular expressions (Regex), particularly within security or antivirus tooling
• Configuration and management of the standard RHEL firewall
• Exposure to Linux-based security tooling and antivirus technologies

Networking & Gateway Technologies

• Citrix NetScaler
• Wireshark
• Understanding of Gateway appliances and associated software
• Knowledge of secure communications protocols, including messaging platforms such as XMPP

Storage & Data

• NetApp SAN
• NAS
• Backup solutions

Security & Web

• PKI management applications
• Web applications and protocols
• Experience supporting file validation, inspection, and content verification within secure transfer environments

If you are interested in discussing this Application Architect role further, please reply back with a copy of your updated CV.

Technical Project Manager (Infrastructure) - £500-£550 per day - Outside IR35 - 3 months initial contract - Hybrid working from a site near Manchester Airport.

Our client is seeking a technically aware Project Manager with experience working in infrastructure environments and a strong understanding of enterprise platforms. This role is ideal for someone who has worked closely with infrastructure engineering teams and has been involved in the delivery of technical projects such as server upgrades, Windows migrations, network upgrades, and cloud deployments.

Based within our clients’ Technical Operations team, you will support and coordinate the delivery of infrastructure initiatives across our global environment. These projects span Azure, Windows Server, Active Directory, Microsoft 365, Exchange, networking, and modern endpoint management platforms.

This role requires someone who is comfortable operating in deeply technical environments, understands how infrastructure projects are delivered, and can confidently engage with engineers, architects, and vendors. You should be able to understand technical dependencies, translate infrastructure requirements into delivery plans, and coordinate activities across multiple teams.

Typical projects may include Windows 11 migrations, server lifecycle upgrades, Azure infrastructure builds, Exchange upgrades, network refresh programmes, and modern device deployment using Intune and Autopilot.

While this is not a hands-on engineering role, strong technical awareness of infrastructure platforms is essential.

Key Responsibilities -

Infrastructure Project Delivery -

• Coordinate the delivery of infrastructure and platform projects across server, cloud, network, and endpoint environments.
• Support delivery of initiatives such as server upgrades, Windows OS migrations, Azure platform builds, network upgrades, and Exchange migrations.
• Manage defined project workstreams and ensure activities progress against agreed timelines.

Technical Coordination -

• Work closely with infrastructure engineers and architects to understand technical dependencies and sequencing of work.
• Assist with planning and coordinating activities across Azure, Windows Server, Active Directory, Exchange, networking, and endpoint platforms.
• Ensure environment readiness ahead of deployments and infrastructure upgrades.

Modern Workplace & Endpoint Delivery -

• Support initiatives involving Windows 11 rollout, device lifecycle management, Intune configuration, and Autopilot device deployment.
• Coordinate endpoint readiness, deployment schedules, and technical dependencies with engineering teams.

Cloud & Platform Projects -

• Support infrastructure initiatives involving Azure platform services, including the provisioning of new servers, environments, and platform components.
• Assist in coordinating cloud migration or modernisation activities.

Analysis & Reporting -

• Conduct light-touch analysis of infrastructure data such as Azure cost reporting, Intune dashboards, and asset readiness.
• Develop trackers or dashboards to monitor project progress, risks, and platform adoption.

Governance & Documentation -

• Maintain project plans, RAID logs, and change records.
• Prepare updates and materials for governance forums and steering groups.
• Ensure project documentation remains accurate and up to date.

Stakeholder & Vendor Coordination -

• Work with internal infrastructure teams, service owners, and external vendors to ensure alignment on technical delivery activities.
• Facilitate communication between engineering teams and project stakeholders.

Service Transition -

• Support operational readiness, documentation handover, and knowledge transfer activities to service and support teams.

Skills & Experience -

Technical Awareness -

Strong understanding of enterprise infrastructure environments, including experience working around projects involving:

• Server lifecycle upgrades and infrastructure refresh programmes
• Windows operating system migrations (including Windows 11)
• Azure infrastructure builds and cloud platform deployments
• Exchange upgrade or migration projects
• Network upgrade or refresh initiatives
• Endpoint deployment using Intune and Autopilot

Project Delivery Experience -

• Experience working in an IT infrastructure delivery, technical project coordination, or junior project management role.
• Experience coordinating activities across multiple technical teams.
• Exposure to project delivery frameworks such as PRINCE2, Agile, or similar methodologies.

Technical Platform Knowledge -

Familiarity with:

• Microsoft Azure
• Windows Server
• Active Directory
• Microsoft 365
• Exchange

Networking fundamentals -

• Endpoint management (Intune / Autopilot)

Core Skills -

• Strong organisational and planning skills
• Analytical mindset with confidence using Excel and reporting tools (Power BI beneficial)
• Clear written and verbal communication
• Ability to translate technical requirements into delivery plans
• Proactive mindset with strong attention to detail

Wrexham - 5 days a week on-site

• £35,000 + bonus

Our client in Wrexham is on the lookout for an IT Engineer who will be responsible for managing the IT Infrastructure, networks and support the Digital Transformation in the organisation to help support the team in developing bespoke software platforms

Main duties and responsibilities:

• Providing excellent IT support and day-to-day maintenance of systems to the client base
• Provide support in the following areas: Active Directory, Servers Management (Windows and Ubuntu), SQL (SQL Server & MySQL), Virtual Machines (VMware, Vsphere), Backups (Veeam), Documentation (Confluence), Synology DSM
• Work with Microsoft Office 365 and show a good understanding of Windows operating systems
• Assist with General Software installation and network management
• Network device management & installation, printer servers, Laptops / Desktops, Switches, Firewalls, Raspberry Pi’s. configuration and ongoing usability of system hardware and software.
• Providing user’s support within the company for local and remote workers

The following skills and experience will be beneficial for this role:

• IT documentation control, CISCO Meraki cloud
• Windows Server
• Creating BI reports from company IT systems
• Passion for IT and the prevention of security threats and attack vectors
• Understanding of basic IT security principles
• Completed a minimum HNC/HND or Degree
• Strong communication on all levels, including complex IT issues in simple terms

Some of the benefits that come with this role:

• 20 days annual leave + bank holidays
• 19-21 non-working Fridays offered per year
• Flexible start and finish times
• Annual company bonus
• Subsidised Onsite Restaurant
• Employer pension contributions
• 50% discount health plan membership, dental, medal treatment, private/GP consultants / health assessments, prescription charges my wellbeing, hospital cover, new child payment

Harrogate
Offering £33,000 £38,000 Basic Salary plus Great Benefits

Technical Prospects are recruiting exclusively on behalf of a well-established IT Services Provider based in Harrogate, supporting clients throughout Yorkshire. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development and high standards of client service.

2nd Line Support Engineer - Role

The successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved.

• Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner.
• Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux) and software applications, including Microsoft 365.
• Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols and firewall configurations.
• Administering user accounts and permissions within Active Directory.
• Deploying software and managing updates using SCCM.
• Supporting Windows Server environments, including HP ProLiant server infrastructure.
• Monitoring systems using PRTG and investigating alerts as required.
• Configuring and maintaining network devices such as switches, routers and firewalls.
• Reviewing system logs and network activity to identify potential issues.
• Producing clear and accurate technical documentation.
• Maintaining a high standard of customer service when liaising with users at all levels.

2nd Line Support Engineer - Candidate Requirements

• Proven experience in a 2nd Line technical support role supporting B2B users.
• Familiarity with ITIL processes would be advantageous.
• Experience supporting Windows 11, and Windows Server 2019 and above.
• Practical experience with Microsoft 365 and Azure.
• Solid working knowledge of Active Directory, Remote Management and Security tools.
• Good understanding of networking principles.
• Experience supporting desktops, laptops, servers and associated peripherals.
• Clear and professional communication skills.
• Ability to manage and prioritise multiple support requests effectively.
• A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire.

The 2nd Line Support Engineer is offering £33,000 £38,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study.

All successful candidates will be contacted within 5 days of application for the position of 2nd Line Support Engineer.

This position is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

IT Helpdesk Technician Allscott
Alscott, Telford
Full Time, 8:00am to 4:00pm
Up to £30,000 per annum depending on experience

We are recruiting on behalf of our client for an IT Helpdesk Technician to join the IT team in Allscott. This is a great opportunity for someone with a strong interest in technology and previous helpdesk or IT support experience who enjoys problem solving and supporting users in a fast-paced environment.

The role involves providing first line IT support to approximately 500 office and remote users. You will assist with daily IT issues, troubleshoot hardware and software faults, and help maintain smooth operation of office and depot technology. Duties include supporting printers, meeting room systems, network connectivity, and Microsoft 365 applications, as well as configuring and deploying IT hardware for new starters and replacements.

Key responsibilities:

• Provide first line IT support via phone, email, ticket system, and in person
• Troubleshoot and resolve IT issues and technical faults
• Support office and depot technology including printing and network systems
• Configure and deploy IT hardware for users
• Manage user accounts, including joiners and leavers
• Assist with hardware and software asset tracking
• Support Microsoft 365 and core business applications
• Provide on-site IT support and be the main point of contact for IT queries during working hours
• Maintain data security and confidentiality

Requirements:

• Previous IT helpdesk or technical support experience (ideally 24 months or more)
• Strong interest in technology and problem solving
• Experience with Windows 11, Windows Server, and Microsoft 365
• Knowledge of Active Directory and basic networking
• Familiarity with cloud services and mobile device management
• Strong communication and customer service skills
• Highly organised with attention to detail
• UK driving licence (essential)

This is an excellent opportunity to join a supportive IT team and develop technical skills in a hands-on environment.

Apply now or get in touch for more information.

EMA25