ITIL Jobs in London

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ITIL Jobs in London

Overview

Looking for top ITIL jobs in London? Haystack connects IT professionals with leading employers offering exciting ITIL roles across the city. Explore a wide range of ITIL job opportunities in London today and take the next step in your IT service management career with Haystack.

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IT Manager - Supplier & Service Management - Hybrid

RecruitmentRevolution.com

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?

We re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you’ll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that s committed to building better lives and stronger communities.

If you’re commercially sharp, people-focused, and ready to make a meaningful impact, we d love to hear from you.

The Role at a Glance:

IT Manager

West London - Onsite 4 days a week

£40,000 - £60,000 DOE. Plus up to 10% annual bonus

Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.

Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.

Who we are:

We re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.

Key Responsibilities:

• Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews

• Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics

• Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance

• Control £700k IT OPEX budget; track costs and manage asset register

• Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits

• Communicate clearly with execs; use NPS/CSAT to improve supplier service

What You ll Bring to the Team:

• Managed multi-supplier, outsourced IT & telecoms contracts end-to-end

• Understanding Microsoft Cloud environment

• Run IT Teams across Microsoft stack

• Led RFPs, contract negotiations, and vendor performance reviews

• Tracked SLAs and supported supplier-led change projects

• Familiar with ISO 27001, GDPR, and risk reporting

• Clear communicator with execs, users, and vendors

• Data-driven; focused on cost, service, and risk improvement

Certifications & Education:

• ITIL v4 Managing Professional PRINCE2 Practitioner Agile PM

• CIPS Level 4 (Commercial & Contract Management)

• Degree in IT, Info Systems, or Business Management

Why Join Us?

We value our employees and offer a range of benefits to support your well-being and professional growth:

• Generous Annual Leave 25 days of holiday per year (pro-rated in the first year).

• Performance Linked Annual Bonus.

• Pension Scheme 5% matched Auto-enrolment with People s Pension after 3 months.

• Training & Development We invest in our people, offering job-specific training and career development opportunities.

Join us and be part of a team that values growth, support, and career progression!

Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

IT Support Analyst

Proactive Appointments

Our client is looking for an IT Support Analyst with 2-5 years IT support experience from a Law Firm or other professional services firm, ideally you will be Degree educated . You must also be willing and able to travel between various offices on a regular basis and as such a driver/car owner is an essential pre-requisite for this role.

Working arrangements will be Hybrid working based with 3 days per week required on site.

Key skills & experience

2+ years of experience in an IT support role, preferably within a law firm or legal environment.

Provide first and second-line technical support to end-users via phone, email, or in-person.

Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripherals.

Assist with setup, configuration, and maintenance of IT equipment and systems specific to legal practice, such as case management software and document management systems

Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

Relevant certifications such as Microsoft Certified Professional (MCP), or similar are advantageous.

Experience with a range of operating systems including Windows and macOS

Familiarity with ITIL or similar incident management frameworks.

Experience with remote desktop applications and help desk software.

Knowledge of legal-specific software and systems such as case management, document management, and time recording software.

Understanding of data protection regulations and confidentiality in a legal context.

Driving Licence: A valid UK driving license is required.

Car Owner

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Senior IM Support Specialist

Senior Specialist IM Support £85K London Financial Services****OverviewA leading global business is seeking a Senior IM Support Specialist to lead the support function for a complex Marketing IM software estate.This leadership role combines hands-on technical expertise with strategic oversight, giving you the opportunity to shape support services, partner with business stakeholders, and ensure the delivery of resilient technology solutions across trading, marketing, and operational processes.Responsibilities

Lead and mentor the IM Marketing Support team.

Define and implement support strategy, policies, and processes.

Manage ticketing, escalations, and vendor relationships.

Collaborate on deployments, enhancements, and service introduction.

Drive proactive monitoring, compliance, and continuous improvement.

Partner with business stakeholders to align technology with goals.

Skills & Experience

5+ years’ experience in IM/software support.

Proven experience leading technical support teams.

Strong background in trading, risk, and back-office/ERP integration systems.

Hands-on with CTRM/ETRM systems (e.g., Aspect) desirable.

Proficient with data analysis and issue/SDLC tools (DevOps, JIRA, ServiceNow).

Skilled in building, documenting, and improving support processes (ITIL advantageous).

Excellent analytical, communication, and problem-solving skills.

Bachelor’s in Computer Science, Engineering, Mathematics, or related field; postgraduate advantageous.

Package

£85,000 + performance bonus

Comprehensive benefits including healthcare, retirement, and wellbeing support

Professional development opportunities

Hybrid working and flexible travel (3 days in London)

Senior Specialist IM Support £85K London Financial Services

It Infrastructure Engineer

Our client is an established engineering company who are looking to bring on board a IT Infrastructure Engineer. This role is key to supporting the company s IT strategy, digital transformation initiatives, and ongoing technology improvements.

You will play a central role in maintaining and improving IT infrastructure, supporting business systems, and ensuring security and compliance across the business.

Key Responsibilities:

Configure, monitor and maintain network infrastructure and security.

Administer servers, virtualisation and user hardware.

Manage software deployments and compliance processes, including ERP systems.

Monitor and maintain Microsoft 365, Azure and identity services.

Oversee Helpdesk operations, SLA compliance and incident resolution.

Lead IT projects and implement process improvements.

Maintain IT documentation and ensure governance standards are met.

Drive security improvements and maintain compliance with industry standards.

Support disaster recovery and business continuity planning.

Automate processes using PowerShell, Power Automate and other tools.

What they are looking for:

Minimum 5 years IT experience, including service delivery.

Strong knowledge of ITIL practices, compliance frameworks and regulated environments.

Proficient in Windows Server, Active Directory/Azure AD, GPO, Hyper-V and virtualisation.

Experience with Microsoft 365 suite, SharePoint, Teams, Intune, Power Platform and cloud services.

Security aware, with experience in Microsoft Security Suite, Defender, Sentinel/SIEM, IAM, PAM and GRC tools.

Skilled in networking, VPNs, firewall configuration and troubleshooting TCP/IP, DNS, DHCP.

Strong problem-solving skills and ability to work independently or as part of a team.

Excellent communication, adaptable, and keen to keep up with new technologies.

If this role seems of any interest, please feel free to apply or contact Adam on the details attached.

Systems & Performance Analyst

Job Title: Systems & Performance AnalystContract Type: PermanentSalary: £34,238.41 Per annumWorking Hours: Full Time - 35 HoursWorking Pattern: Monday to FridayLocation: London / HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.****The difference you will make as a Systems & Performance AnalystThe Property Services Directorate manages the repair and maintenance service and Property Management to over 22,000 properties across London, the Southeast and the Home Counties. The directorate undertakes repairs, servicing, voids, Property Management, Environmental services, and planned maintenance work to our customers’ homes via our in-house team and a variety of contractors and service providers who are employed on our behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks.About youWe are looking for someone with:

Excellent communication skills, both oral and written

Experience managing and supporting systems such as Oneserve/DRS (or equivalent Task, Scheduling or Field Service Management Applications) following a best practice management framework ideally supported by a qualification (Such as ITIL Foundation)

Experience is supporting Mobile Apps (Installation and Configuration)

Experience mapping and updating business processes.

**Why Riverside?**One Housing is part of Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options available

Investment in your learning, personal development and technology

A wide range of benefits

**Diversity and Inclusion at Riverside:**We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.

First Line Support Engineer / IT Service Desk Technician

First Line Support Engineer / IT Service Desk Technician who has experience in IT Support roles, ideallat an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with gratinterpersonal skills and an excellent telephone manner is required for a well-established IT Services Company based in the City of London

WRK WITH THE LATEST CLOUD SERVICES AND TECHNOLOGIES

This role is focusing on the newest cloud services including Microsoft Modern Desktop and Azure technology. If you want the opportunity to learn about cutting edge cloud and security applications, supporting professional services in London and beyond, then we want to hear from you!

SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below)

LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane) (EC1N) and 2 days from home

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday

Fantastic Career Progression Opportunities

JOB OVERVIEW

We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner.

As the First Line Support Engineer / IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office.

Working as the First Line Support Engineer / IT Service Desk Technician you will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop an appreciation for the various client cultures and their requirements.

Working in the Cloud Support Team, the organisation’s training programme ensures you have opportunities to develop your core skills and specialities for your future career in IT.

ABOUT YOU

You are a self-starter with a real passion for technology. You’re tenacious and don’t like to give up until you’ve found a solution. You’re a geek at heart and love to play around with the latest technologies. You get a buzz from solving problems in a busy environment and you understand the importance of excellent client service, which means you can also give simple explanations without using IT jargon. You believe that the world can be a better place through the effective use of IT and want to help make that happen through cloud technology.

By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure.

CANDIDATE REQUIREMENTS

As the First Line Support Engineer / IT Service Desk Technician you will have:

Essential

A solid academic background in IT / technology

Previous experience in IT support roles, ideally at an MSP

Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams

Proficient in supporting and troubleshooting Windows 10 & 11 and Mac

Experienced in Windows Server, including Active Directory Users & Computers, DNS, Event Viewer

MFA, Conditional Access, Microsoft Modern Desktop

Great interpersonal skills and an excellent telephone manner

An ability to work under pressure and respond to tight deadlines whilst prioritising workload

Desirable

Professional Qualifications:

Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)

Access to LinkedIn Learning

Regular career progression reviews

21 days holiday, public holidays, and birthday day off

Private healthcare after probation

40% off gym membership

Great pension scheme from day one

Cycle to work scheme

Recruitment referral scheme

Eyecare vouchers

A fun, inclusive and friendly work environment

Regular social events (darts, pool, minigolf, sailing and more!)

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13848

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

Introduction

Saab UK is part of Scandinavia’s largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

What you will be part of

Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.

Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.

Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here

The Role

You will be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions for mission critical control room operations including for Police, Fire & Rescue and Airports. As a Systems Engineer you will provide technical support to customers, projects and development teams. Working with engineers based in both the UK and Sweden, to maintain and update SAFE and its related integrated systems and services. You will gain a comprehensive knowledge of the SAFE operating environment, configuration and core functionality, as well as deep expertise in system components and integrations. This is a fully remote position with the option of working from the Hull office. Occasional travel will be required to our customer sites.

How we work

A team of self-motivated individuals with the ability to work unsupervised supporting a mission critical service. Working to towards a 99.999% availability, our collaborative team follows a DevOps approach to provide a service with constantly evolving priorities and growing customer base. As a team, we are working on the goal of transforming in to Site Reliability Engineers (SRE). We are looking to expand this team with the addition of the right person that will both complement our existing skills and help us to grow through continuous improvement.

Key responsibilities

Deploy, maintain and support SAFE operating environments for customers.

Provide 2nd and 3rd line support to customers as part of service operations team.

Maintaining on-premise and Cloud infrastructure, server builds, configurations and patching.

Planning, testing and documentation of installations and changes.

Advising projects and customers with technical matters and system troubleshooting relating to infrastructure, applications and environments.

Be part of an on call weekly rotation shared across the Support and Operations teams.

Experience/Qualifications

Essential requirements

Demonstrable knowledge and experience in 3 or more of the following:

Microsoft Windows Server

Microsoft SQL Server

Networking (Load balancing, Firewalls, TCP/IP)

Linux (Debian or RHEL)

Telephony/UC (SIP, ACD, VOIP)

Active Directory (ADFS, domain management, users/groups, policies, certificates etc.)

Infrastructure management and maintenance (COTS hardware & Virtualisation - VMware, Hyper-V)

Good knowledge and experience of ITIL

Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience.

Highly attentive with the ability to deal with changing priorities and context switching.

A positive attitude to innovation, change and transformation are essential characteristics to be successful in this role.

Excellent communication skills - written and verbal.

Desirable, but not essential

Familiarity with Agile methodologies, tools and ways of working.

Experience and knowledge of CI/CD tools.

Experience in scripting/coding (Python, C#, PowerShell).

Experience of common automation tools (Terraform, Ansible).

Experience with monitoring solutions (Nagios, Zabbix, NetCool, Icinga, Elastic).

Previous experience of working in a DevOps environment.

If you aspire to help create and innovate whilst developing yourself in a challenging team setting, Saab may well have the perfect conditions for you to grow. We pride ourselves on a nurturing environment, where everyone is different yet we share the same goal - to help protect people.

We have an exciting opportunity for a 1st Line support analyst in our Service Desk team.

Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support.

Your day to day will include:

Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory

Troubleshooting MS Office, antivirus software

Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate

Configuring/decommissioning users

Building and configuring desktops/laptops

Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment

Monitoring and checking system logs

Ensuring anti-virus/anti-spam is current and kept up to date on all devices

Assisting and participating in project work

Ensuring prioritisation of daily workload

Assisting with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role)

Overseeing stock allocation in the Computer Room

Comprehensive support for Microsoft environments

Advanced troubleshooting of Microsoft Office & security applications

Incident management and resolution

User account lifecycle management

Hardware and device setup

Backup and system monitoring

Log analysis and proactive maintenance

Endpoint security management

Collaboration with 1st Line Support

Participation in IT projects

Software deployment and patch management

Asset and inventory management

What we need from you:

Proven experience working in a Service Desk function/ 1st Line Support

Strong expertise in Windows 10/11

Proven experience with MS Office 365

Ability to work independently on 2nd line technical issues

Strong understanding of Active Directory administration

Expertise in Microsoft 365 ecosystem - Support and configuration of Exchange Online, OneDrive, SharePoint, Teams, and endpoint management.

Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop.

Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures.

Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations.

ITIL framework awareness - Understanding of incident, problem, and change management processes within an ITIL-based service environment.

Security awareness and best practices - Understanding of cybersecurity fundamentals, MFA, endpoint security solutions, and compliance requirements.

Proven experience in Windows 10/11

Understanding and or knowledge of HaloITSM

Good understanding of configuration of Active Directory

Experience of Remote Access tools such as Log Me In

Good understanding of PC hardware/software set-up/configuration and TCP/IP

Technical experience in video conferencing, AV setups, telephone systems, Teams meeting rooms and preventative maintenance

Experience of Incident and problem management from initiation through to closure

Ability to create clear, concise, and user-friendly Knowledge Articles and Standard Operating Procedures (SOPs), ensuring documentation is accurate, up-to-date, and aligned with ITIL best practices.

Able to work under pressure and to defined deadlines

Good problem-solving skills

Exceptional telephone manner

Basic understanding of networks

Supporting VIPs and ExCo members

Full driving licence and own car preferred to be able to attend IT emergencies.

Qualifications

Microsoft 365 Fundamentals (MS-900) - essential

ITIL foundation v3 - ideal

ITSM platforms like Halo, FreshService, Service Now, Ivanti - preferred

SCCM, WDS - preferred

You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour shift, start time is 7.30am with 45 minutes lunch break. You will also be required to work an out of hours shift on a 1 week in 3 rota basis. This will be to You may be required to assist with critical system maintenance and updates that need to be performed outside of normal working hours to minimise disruption to business operations. assist in the systems maintenance tasks that cannot be performed during normal working hours.

What we offer you:

Basic salary up to £28,000 per annum.

Bonus up to 7% dependant on your performance and company performance.

Contributory Pension Plan (Company matches up to 5%).

25 days plus bank holidays.

Life Assurance. 4x times pensionable earnings.

Season Ticket Loan

Employee Support Scheme

Free Foresters Go Membership (Claimed back once ISA set up) plus additional 3% allocation rate

We are a purpose driven organisation and we want to enable everyone that is a part of Foresters to channel their passion and enthusiasm into the charitable efforts that you care about. That is why we have created the Working for Purpose programme where we give you 1 day to volunteer with the charity of your choice.

About us

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

What we do

We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

Service Delivery Architect

Service Delivery Architect Consultancy £600-£700 (IIR35) Remote (Occasional client visits) 6-12 months

Our client is looking or a Service Delivery Architect to join the team on an exciting project.

You’ll play a key role in ensuring the successful design and delivery of IT services and solutions for our client. You will work closely with cross-functional teams, manage stakeholder expectations, and drive the seamless implementation of new services. Your expertise will be instrumental in shaping the delivery strategy, optimising service performance, and ensuring outcomes align with the client’s business needs.

Key Responsibilities:

Design and deliver service architecture solutions, ensuring they meet business requirements and are delivered on time, within budget, and to the highest quality.

Collaborate with business, technical, and operational teams to create and maintain scalable, secure, and resilient service architectures.

Work closely with stakeholders to gather requirements and translate them into technical specifications.

Provide leadership and guidance on the adoption of best practices and frameworks for service delivery.

Ensure compliance with relevant regulations, standards, and policies throughout service design and delivery.

Key Skills & Experience:

Proven experience as a Service Delivery Architect or in a similar senior service delivery role.

Strong understanding of IT service management frameworks (ITIL, COBIT, etc.)

In-depth knowledge of cloud-based technologies and infrastructure.

Candidates will be required to go through background checks before commencing contract.

Must be eligible to live and work in the specified work location . Some occasional travel maybe required. Only successful candidates will be contacted.

EQUAL OPPORTUNITIES Our client is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

If the role aligns with your experience, please do apply now!

Service Delivery Architect Consultancy £600-£700 (IIR35) Remote (Occasional client visits) 6-12 months

Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Head of Strategy & Architecture - Digital Engineering

Deerfoot Recruitment Solutions Ltd

Head of Strategy & Architecture - IT Strategy Director / Enterprise Architecture Lead

We’re hiring on behalf of a leading global financial services organisation for a senior technology strategist to shape and drive digital transformation across EMEA. Salary - Circa £160k base + Benefits. Location Hybrid/London

The Role

Lead technology strategy and enterprise architecture for Digital Engineering Services & Solutions.

Define IT roadmaps to modernise infrastructure, service management, and digital platforms.

Partner with C-Suite executives to align technology vision with business goals.

Influence strategic adoption of Cloud, AI (including GenAI), Data Management, and modern workplace technologies.

Provide leadership to a team of strategists and architects across a global environment.

About You

10+ years’ experience shaping IT strategy and enterprise architecture in large organisations.

Proven success driving digital transformation across infrastructure and operations.

Strong stakeholder management and influencing skills at Board / Executive level.

Certified in ITIL, TOGAF, SAFe or Cloud (AWS, Azure, GCP).

A visionary leader who can deliver clarity, strategy and results.

Why Apply?

This is a rare opportunity to step into a pivotal leadership role shaping digital strategy on a global scale. You’ll have wide visibility, direct influence on boardroom decisions, and the chance to build the roadmap for the next generation of technology services.

Apply now to take the lead in transforming enterprise technology.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn’t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

First Line Support Technician

First Line Support Technician Excellent opportunity for a motivated First Line Support Technician to join a well-established, UK-based MSP delivering exceptional IT services to a wide range of clients. Full-time, permanent role based in Surrey, offering a competitive salary of £26,000-£30,000 depending on experience. Immediate start available - candidates on short notice are highly encouraged to apply. To apply, please email

**Who are the client?**Our client is a trusted Managed Services Provider (MSP) based in Surrey, known for delivering dependable IT solutions and outstanding customer service. Their offerings include IT support, cloud solutions, infrastructure services, and more. They work across multiple sectors, delivering tailored support and long-term partnerships that empower business growth through technology. Due to continued expansion, they are seeking a dedicated 1st Line Support Technician to join their dynamic team.

**What will you be doing?**As a First Line Support Technician, you’ll be the first point of contact for clients, delivering efficient and friendly IT support. You’ll handle incoming queries via phone, email, and ticketing system, resolving technical issues remotely and escalating when necessary. Working as part of a collaborative service desk team, you’ll ensure smooth IT operations for a diverse client base while gaining exposure to a broad range of technologies in a fast-paced MSP environment.

What will you need? Previous experience in a First line support or service desk role, ideally within an MSP Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Familiarity with Active Directory - password resets, user creation, and account management Basic troubleshooting skills for hardware, printers, and networking issues Excellent communication skills and a professional, customer-focused attitude Ability to prioritise tasks and manage time effectively in a busy support environment Keen to learn and progress technically, with a proactive mindset A full UK driving licence is desirable for occasional on-site support

What would be desirable? Exposure to Microsoft Intune, Autopilot or Azure AD Experience with remote monitoring and management tools (e.g., ConnectWise, Datto RMM) Relevant IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation

To Apply Please apply through this advert or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for this vacancy only.

KEY SKILLS - First Line Support, Service Desk, IT Support, Microsoft 365, Windows 10, Active Directory, Customer Service, Troubleshooting, MSP, Intune, Azure AD, CompTIA, ITIL, Technical Support, Helpdesk, Surrey

Senior IT Support Technciain

Senior IT Support Technician

38-40,000 per annum + permanent benefits

5x a week on-site (Vauxhall, London)

We’re looking for a Senior IT Support Technician to join our growing IT team. In this role, you’ll take ownership of complex IT issues, oversee day-to-day support operations, and help shape the future of our IT infrastructure. You’ll also play a vital role in mentoring junior staff, ensuring best practices are followed, and driving continuous improvements across our systems and services.

Key Responsibilities

Provide advanced technical support for IT infrastructure, applications, and systems.

Oversee IT helpdesk operations to ensure efficient service delivery.

Design, implement, and maintain IT systems including servers, networks, and cloud solutions.

Monitor system performance, proactively identifying and resolving issues.

Implement IT best practices, policies, and procedures.

Collaborate with external vendors on hardware, software, and cloud services.

Deliver training sessions and user support on IT tools and best practices.

Manage IT asset inventory and software licensing compliance.

Mentor and support junior IT staff, sharing knowledge and expertise.

Document procedures and maintain a knowledge base for the IT team.

About You

We’re seeking someone with a strong technical background who thrives in problem-solving and enjoys working in a collaborative team environment.

Essential Skills & Experience

Degree in Information Technology, Computer Science, or equivalent experience.

5+ years in IT support with senior-level responsibilities.

Strong knowledge of Microsoft Windows Server, Active Directory, and Azure.

Hands-on experience with Microsoft 365, Intune, and related cloud services.

Solid networking and hardware troubleshooting skills.

Excellent communication and problem-solving abilities.

A customer-focused mindset with a proactive approach.

Desirable (Nice to Have)

Relevant certifications (e.g., CompTIA Network+, Microsoft Azure Administrator Associate).

Familiarity with ITIL service management practices.

Experience with virtualization technologies (VMware, Hyper-V).

Why Join Us?

A chance to take ownership and shape IT operations in a growing environment.

Opportunities to develop your career with support for training and certifications.

A collaborative and supportive team culture.

Senior IT Support Technician - (Vauxhall, London)

Senior IT Support Technician

38-40,000 per annum + permanent benefits

5x a week on-site (Vauxhall, London)

Key Responsibilities

Provide advanced technical support for IT infrastructure, applications, and systems.

Oversee IT helpdesk operations to ensure efficient service delivery.

Design, implement, and maintain IT systems including Servers, networks, and cloud solutions.

Monitor system performance, proactively identifying and resolving issues.

Implement IT best practices, policies, and procedures.

Collaborate with external vendors on hardware, software, and cloud services.

Deliver training sessions and user support on IT tools and best practices.

Manage IT asset inventory and software licensing compliance.

Mentor and support junior IT staff, sharing knowledge and expertise.

Document procedures and maintain a knowledge base for the IT team.

About You

We’re seeking someone with a strong technical background who thrives in problem-solving and enjoys working in a collaborative team environment.

Essential Skills & Experience

Degree in Information Technology, Computer Science, or equivalent experience.

Solid IT support with senior-level responsibilities.

Strong knowledge of Microsoft Windows Server, Active Directory, and Azure.

Hands-on experience with Microsoft 365, Intune, and related cloud services.

Solid networking and hardware troubleshooting skills.

Excellent communication and problem-solving abilities.

A customer-focused mindset with a proactive approach.

Desirable (Nice to Have)

Relevant certifications (eg, CompTIA Network+, Microsoft Azure Administrator Associate).

Familiarity with ITIL service management practices.

Experience with virtualization technologies (VMware, Hyper-V).

IT Infrastructure Engineer

As an IT Infrastructure Engineer, you’ll be at the heart of our digital transformation, working across a wide range of technologies to support, develop, and secure our IT systems. You’ll collaborate with teams across the business to ensure our infrastructure is robust, efficient, and aligned with strategic goals.

This is a hands-on, technical role where your input will directly impact our operational success and future growth.

Who We Are

We are committed to creating a sustainable built environment. Our mission is to work collaboratively with stakeholders to deliver excellence in complex infrastructure engineering. Our values - Right First Time, Respect, Integrity, Teamwork, and Excellence - are at the core of everything we do.

Key Responsibilities

Manage and maintain core infrastructure including networks, virtual servers, and on-prem/cloud environments (O365, Azure, Entra)

Monitor and support endpoint and server software, adhering to approved processes and licensing

Support our ERP (COINS) and internal software systems

Act as an escalation point for helpdesk tickets and drive service improvements

Lead and contribute to IT projects, both planned and ad hoc

Improve our IT security posture, aligning with standards like Cyber Essentials and ISO 27001

Create and maintain detailed documentation and technical playbooks

Identify opportunities for digital and process improvements

Support disaster recovery and business continuity planning

Automate system tasks using scripting tools like PowerShell and Power Automate

What You’ll Bring

At least 5 years’ experience in IT, including service desk and infrastructure roles

Strong knowledge of Microsoft environments - including O365, Azure, Intune, Defender, SharePoint, Teams, Entra ID, and Power Platform

Solid technical foundation in networking, server admin, virtualisation (Hyper-V), IAM/PAM, and endpoint security

Familiarity with ITIL practices, compliance frameworks, and regulated environments

Hands-on experience with automation, scripting, and CI/CD pipelines is a plus

Excellent communication, problem-solving, and project management skills

Preferred Qualifications

Microsoft Certifications (e.g. Azure Administrator, Security Compliance, Server Hybrid Admin)

CompTIA (Network+, Security+, Server+)

Membership in a professional IT body (e.g. BCS, ISACA, (ISC) , ITIL

AWS Enterprise Architect - SC Cleared

Permanent/Full-time - 85K + 5% bonus

UK Wide - Remote, with occasional travel to end client

Due to the nature of the end client, this role requires ACTIVE SC CLEARANCE, and we can only offer the position to SOLE UK NATIONALS.

Are you an experienced Enterprise Architect with a passion for AWS cloud? We’re looking for talented architects to join our growing team and help deliver high-quality, modern cloud services to UK clients.

You’ll work in small, focused teams alongside engineers, architects, and stakeholders, designing and delivering innovative cloud-native and hybrid solutions that make a real impact.

This is a fantastic opportunity to grow your career, strengthen your technical expertise, and be part of a collaborative environment where people and outcomes matter.

What You’ll Do

As an Enterprise Architect, you will:

Act as the technical authority for cloud architecture and infrastructure governance.

Design, review, and evolve cloud-native and hybrid architectures.

Work closely with platform engineering and infrastructure teams to ensure architectural alignment.

Stay hands-on with Infrastructure as Code (IaC), deployments, and environment configuration.

Support and mentor junior engineers.

Build strong relationships with both clients and internal teams.

Act as the technical governance lead rather than a people manager

What We’re Looking For

We’d love to hear from you if you bring:

Experience in Enterprise Architecture, particularly with AWS-based solutions.

A strong background in automation and delivery through code.

Hands-on experience with tools and technologies such as AWS, Terraform, Ansible, CI/CD pipelines, Kubernetes, GitHub.

Knowledge of managed services and post-implementation support.

Familiarity with ITIL frameworks and Agile delivery.

A background in infrastructure and networking (a plus).

Comfortable with critical national infrastructure and incident response.

1st line service desk engineer

Interaction Recruitment

Job Title: 1st line service desk engineer (MSP)

Salary: up to 30k doe

Location: Borehamwood + Hybrid at least 1 day at home

Term: Permanent

Benefits: 22 days AL rising to 25 with service +BHs + Company pension

Training: Tailored training path with vendor specific accreditations

We are looking for a 1st Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.

We’re a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.

You should have at least 2 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.

You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 2rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer’s up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:

Remote / On Site Support, Ticket management, Experience working in an ITIL environment.

Microsoft Office 365 services experience in all aspects of Microsoft 365 migration and implementation highly desired.

Email services (Exchange, Exchange Online, Mimecast, Gmail)

MDM Solutions (Intune, Jamf)

SharePoint Online and Teams setup and configuration

Microsoft Azure administration

Hosted Telephony

Windows Server, GPO, AD, File Servers and any other server roles.

Deployment and implementation of new workstations and network hardware across multiple remote sites.

General desktop support, Hardware\software diagnosis and break fix.

Windows OS 7,8 and 10

DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.

Interest and exposure to security (Firewalls, Windows security server and workstation)

Ind/Letchworth

Senior Infrastructure Operations Engineer - London

A government department client is looking for a Senior Infrastructure Operations Engineer to join them on a 4 month contract. This position will be in London.

Job Summary:

Our client’s Digital Services (DS) Operations have an opportunity for a Senior Infrastructure Operations Engineer (SIOE) to join the in-house technical team. The SIOE plays a pivotal role in ensuring the stability, performance, and continuous improvement of the organisation’s IT operations. This position is responsible for the management and optimisation of the hybrid cloud infrastructure which supports business-critical services.

The successful candidate will demonstrate expert-level proficiency in the design, implementation, and management of Microsoft Azure and Microsoft 365 environments. The role requires a deep understanding of cloud infrastructure, identity and access management, automation, and security best practices.

Core Cloud Infrastructure (Azure and On-Prem Infrastructure)

Azure Resource Management: Expert in deploying and managing Azure resources using ARM templates, Azure CLI, and the Azure portal.

Azure Virtual Networking: Configuration of VNets, NSGs, VPN gateways, ExpressRoute, and Azure Firewall.

Compute and Storage: Provisioning and managing VMs, Azure Files, Blob Storage, and Azure Backup.

Monitoring and Governance: Implementation of Azure Monitor, Log Analytics, and Azure Policy for compliance and performance tracking.

Identity and Access: Deep knowledge of Microsoft Entra ID (formerly Azure AD), including Conditional Access, RBAC, and Privileged Identity Management (PIM).

Physical Infrastructure: Experience with building and maintaining hyperconverged infrastructure (compute and storage) preferably with VMWARE and Nutanix.

Physical networks: Experience with maintaining networks, preferably Cisco.

MS Active Directory: Proven experience with managing MS Active Directory (including DHCP, DNS and PKI).

Microsoft 365 Administration

Exchange Online & Teams: Advanced administration of mail flow, retention policies, Teams governance, and hybrid configurations.

Endpoint Management: Expert in Microsoft Intune, Autopilot, and Configuration Manager (SCCM) for Windows, iOS, and Android device lifecycle management.

Security & Compliance: Implementation of DLP, sensitivity labels, email authentication (SPF, DKIM, DMARC), and Secure Score optimisation.

SharePoint & OneDrive: Administration of collaboration platforms, including migration and access control.

Automation & Scripting

PowerShell: Advanced scripting for automation of administrative tasks across Azure and Microsoft 365 environments.

Integration: Experience with Graph API, Logic Apps, and automation runbooks for cross-platform orchestration.

Operational Excellence

Incident & Problem Management: Proven ability to diagnose and resolve complex issues across cloud services.

Documentation & Knowledge Sharing: Creation of SOPs, runbooks, and technical documentation for internal teams.

Project Leadership: Experience leading cloud migration, modern workplace, or security enhancement projects.

Internal and External collaboration: Proven experience of managing external technical vendors to deliver high quality digital solutions.

Certifications (Desirable)

Microsoft Certified: Azure Administrator Associate (AZ-104).

Microsoft 365 Certified: Enterprise Administrator Expert (MS-102).

Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900).

ITIL Foundation or equivalent service management qualification.

Key Behaviours

Develop and Apply Knowledge: Using your technical knowledge and troubleshooting skills to resolve technical problems, create update and maintain processes and documentation that can be shared with others.

Deliver High Performance: Be bold in delivering and driving through improvements and innovative solutions.

Collaborative: Be an effective and flexible contributor to the success of the team.

Ownership and Initiative: Take responsibility for issues until resolved or reassigned appropriately.

Coaching and Mentoring: Supporting colleagues through guidance and knowledge share.

User Focus: Engage with stakeholders to understand user needs and translate them into operational outcomes.

Infrastructure Operations Manager (IOM) - London

A government department client is looking for an Infrastructure Operations Manager to join them on a 4 month contract. This position will be in London.

Job Summary:

Our client’s Digital Services (DS) Operations has an opportunity for an Infrastructure Operations Manager (IOM) to lead the operational delivery and continual improvement of its’ infrastructure, cloud and end-user computing services. This role strengthens the in-house capability to govern multi-supplier delivery, assure service quality and operational resilience, and drive automation and standardisation in line with the Approved Operating Model.

Leadership & Governance

Proven line management of technical specialists: Setting standards, coaching, and building a proactive, user centred culture.

Strong multivendor governance: SLAs/OLAs, service reviews, improvement plans, risk/issue management and commercial awareness.

Practical command of ITIL practices: Incident, Problem, Change/Release, Request, and Service/Asset & Configuration Management.

Strong understanding of continual improvement frameworks and automation strategies.

Infrastructure, Cloud & Networking Knowledge (managerial depth with technical breadth)

Working knowledge of Microsoft Azure and Microsoft 365: Core platform services, identity, policy/governance, monitoring and Exchange Online, Teams, OneDrive/SharePoint, Intune.

Understanding of on?prem infrastructure services: Windows Server/AD, storage/backup, virtualization and enterprise networking concepts.

Familiarity with telemetry/monitoring and event/alert workflows: Support SRE?style operational assurance.

Proven experience managing senior technical specialists and problem management functions.

Familiarity with ITSM tooling and CMDB governance: Supporting operational assurance, asset accuracy, and service readiness.

Security & Compliance

Experience enforcing endpoint and cloud security controls: e.g., Conditional Access/MFA, device compliance, baseline configurations.

Coordinating vulnerability remediation at scale: Provide measurable outcomes; supplying evidence for audits/certifications.

Understanding of privileged access: Segregation of duties and change controls in regulated environments.

Data driven Operations

Ability to define and interpret operational metrics and dashboards: Availability, performance, change success, risk posture, user satisfaction.

Comfortable using ITSM and analytics tooling: Prioritisation, forecasting and reporting.

Projects & Communication

Stakeholder management and clear communication-translating technical topics to nontechnical audiences; producing SOPs/runbooks and user facing guides.

Contributing to business cases/estimates and phased delivery plans: balancing risk, cost and user experience.

Project Leadership: Experience leading cloud migration, modern workplace, or security enhancement projects.

Internal and External collaboration: Proven experience of managing external technical vendors to deliver high quality digital solutions.

Certifications (Desirable)

ITIL 4 Foundation or higher.

Microsoft: AZ-104: Microsoft Azure Administrator.

Microsoft: AZ-305: Designing Microsoft Azure Infrastructure Solutions.

Microsoft: MS-102: Microsoft 365 Administrator.

PRINCE2 / AgilePM (or equivalent delivery discipline).

Key behaviours

Ownership & initiative: Accountable for outcomes; anticipates risks and acts early.

User focus: Designs operations around clear user journeys and business value.

Collaboration: Builds trust across DS, InfoSec, suppliers and the business.

Continuous improvement: Automates, simplifies and standardises.

Clear communicator: Concise, structured and audience appropriate.

Coaching mindset: Grows capability, documents knowledge and empowers others.

Enterprise Systems Specialist

The successful candidate will deliver high-level technical support, system configuration, and integration management for Oracle Primavera P6 and Bentley ProjectWise platforms, ensuring infrastructure readiness, data governance, and automation in project planning and engineering document management systems.

Key Responsibilities:

Primavera P6 Responsibilities:

Administer and configure Primavera P6 EPPM (environments, global data, layouts, roles, and security).

Support Primavera integrations with enterprise systems via APIs and middleware.

Create and maintain activity codes, filters, templates, and dashboards.

Troubleshoot data sync, baseline, and performance issues.

Ensure compliance with corporate IT policy, patching, and change control.

Author and maintain user documentation and process guides.

ProjectWise Responsibilities:

Provide end-to-end support for CMS and OSR ProjectWise systems.

Set up new projects using BMS/ISO templates; ensure high standards for data and metadata integrity.

Administer ProjectWise CONNECT Services (PW Web, Deliverables Mgmt, iTwin, Insights, Forms, etc.).

Install, configure, and maintain ProjectWise Explorer, Rendition profiles, WRE workflows, attribute exchanges, and saved searches.

Troubleshoot infrastructure, configuration, and user access issues across a distributed ProjectWise environment.

Collaborate with design teams to create system solutions that align with delivery needs.

Job Requirements:

Experience in administering Primavera P6 EPPM and/or ProjectWise in a technical capacity.

Advanced understanding of project controls and document control principles (WBS, CPM, metadata configuration, workflows).

Experience managing databases (Oracle, SQL Server), integrations (APIs, PowerShell), and middleware.

Proficiency with ProjectWise infrastructure, environments, workflows, and Deliverables Management tools.

Familiarity with ITIL frameworks and Service Desk ticketing systems.

Strong documentation and communication skills with the ability to train diverse user communities.

Eligible to qualify for UK secret clearance.

Preferred Qualifications:

Experience with Primavera/ProjectWise integration or workflow alignment.

Background supporting cybersecurity-sensitive environments.

Knowledge of Bentley Cloud-hosted platforms.

Familiarity with SAML, LDAP, or Active Directory for authentication.

Certifications in Oracle Primavera or Bentley ProjectWise are a plus.

Soft Skills:

Analytical thinker and strategic collaborator.

Self-motivated and adaptable in evolving environments.

Skilled at building cross-functional relationships between business, engineering, and IT stakeholders.

Effective communicator, capable of training users and managing system vendors.

Site Reliability Engineer

+11

UKIC DV Cleared Site Reliability / DevOp Engineer

London - 5 Days Onsite

Up to 550 per day (Umbrella, Inside IR35)

12-Month Contract

Must hold UKIC DV Clearance

Are you passionate about reliability, automation, and supporting mission-critical systems? Join this global defence organisation as a Site Reliability Engineer (SRE) and help shape the future of one of the UK’s most vital national security platforms.

You’ll be joining a growing SRE team at the heart of the customer’s mission, focused on ensuring performance, availability, and scalability-while driving continuous improvement and innovation.

About the Role

As an SRE, you’ll combine your operational expertise with software engineering skills to minimise manual effort and drive automation across complex systems. This role is perfect for someone who thrives on solving hard problems, automating the mundane, and building intelligent tools to enhance system reliability.

Key Responsibilities

Support and maintain essential services behind critical applications.

Participate in a 24/7 on-call rota (1 week in 5), with extra allowance and overtime.

Proactively enhance system availability, performance, and resilience.

Develop tools and solutions to automate repetitive tasks and reduce operational toil.

Collaborate with development teams to embed best practices and SRE principles.

Deploy and manage monitoring systems to provide intelligent observability.

Engage with the wider DevOps/SRE community within the organisation.

Ideal Skills & Experience

We’re more interested in your curiosity, enthusiasm, and problem-solving ability than ticking every box. However, experience in any of the following areas would be advantageous:

Software development in web technologies or OOP (e.g., Python, Java, etc.)

Database tech: Oracle SQL, PostgreSQL, MongoDB

Proficient with Linux/Windows command line (Bash, PowerShell)

Monitoring: Grafana, Prometheus, ELK, Splunk

Agile working and tooling (e.g., Jira, Confluence)

Diagnosing and resolving complex system issues

ITIL knowledge or exposure to IT service operations

Containerisation: Docker, Kubernetes, OpenShift

Awareness of modern tech trends and tooling

Security Requirements

UKIC DV clearance holder only

Why Apply?

Join a forward-thinking SRE team in an environment where your work directly supports UK national security.

Help shape tooling, practices, and culture from the ground up.

Work alongside brilliant minds on meaningful problems.

Receive ongoing training and professional development.

If you’re excited about automation, resilient systems, and the opportunity to work on a high-impact project-this is your chance to make a difference.

Dynamics Development and Support Engineer (Lead)

D365 Development and Support Lead

78,000 + Permanent Benefits

Flexible working - 2X a week on-site (London)

An established financial services organisation is looking to recruit a D365 Development and Support Lead, to deliver and maintain CRM applications following development best practices and provide user support to these same applications. You will work closely with suppliers, partners and line manager to deliver solutions to meet business requirements.

KEY SKILLS/RESPONSIBILITIES

Dynamics D365 CE Configuration and Customisation (Build and configure workflows, automations, plugins, APIs, and integrations)

Power Platform (Power Automate, Power Apps, Dataverse, PowerBI)

Integrate Azure services (Logic Apps, API Management)

Dynamics 365 integration using KingswaySoft

Data Migration using Kingsway Soft

ITIL experience and qualifications

Visual Studio 2019 or higher

CI/CD

Version control and branching methodologies using GIT

Application integration using SOAP web services and REST APIs

OWASP Top 10 security framework

Agile and SCRUM

Experience in 3rd line support across CRM applications

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Frequently asked questions

What types of ITIL jobs are available in London?

In London, you can find a variety of ITIL jobs including IT Service Manager, ITIL Process Owner, Change Manager, Incident Manager, and ITIL Consultant roles across multiple industries.

What qualifications do I need to apply for ITIL jobs in London?

Most ITIL job roles require at least ITIL Foundation certification. Advanced roles may require ITIL Intermediate or Expert certifications along with relevant experience in IT service management.

Are ITIL jobs in London typically offered as permanent or contract positions?

Both permanent and contract ITIL opportunities are common in London. The choice depends on the employer's needs and your personal preferences.

What is the average salary for ITIL professionals in London?

Salaries vary by role and experience, but ITIL professionals in London typically earn between £40,000 and £75,000 per year, with senior roles commanding higher pay.

How can I improve my chances of getting hired for ITIL roles in London?

Gaining relevant ITIL certifications, acquiring hands-on experience with IT service management tools, and networking within local IT communities can significantly boost your chances.

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