ITIL Jobs in London

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ITIL Jobs in London

Overview

Looking for top ITIL jobs in London? Haystack connects IT professionals with leading employers offering exciting ITIL roles across the city. Explore a wide range of ITIL job opportunities in London today and take the next step in your IT service management career with Haystack.

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Infrastructure Engineer

Pearson Whiffin Recruitment Ltd

Infrastructure Engineer Inside IR35 6 Months Remote NPPV3

We are looking for an experienced Infrastructure Engineer with strong technical skills across Azure, Windows 11 Deployments as well as standard Windows technologies such as Active Directory, DNS, DHCP who is comfortable working both BAU and Project workstreams.

There are a few main responsibilities, such as:

Manage incident and request fulfilment tickets within SLA s

Monitoring key health signs of infrastructure and responding to actual or predicted issues

Support projects and new initiatives and participating in investigations & remediation of any vulnerabilities or Security breaches

Implementation of infrastructure design and build best practices.

There is minimum level of technical expertise required:

MUST have NPPV3

Experienced 3rd line Infrastructure Technical Specialist with strong Windows 11 Deployments

Dual experience with traditional Infrastructure BAU support in an ITIL environment and with Azure IAAS, PAAS, DevOps and Infrastructure as code

Microsoft Windows technologies, Including installation, Active Directory, WDS, DNS, DHCP, DFSR, Group Policy

Virtualisation, VMWARE and Vsphere

IT and Cyber Security measures (e.g. firewalls, antivirus, security patching, IDP/IDS)

SAN Technologies (Storage configuration & provision, Fibre Channel connectivity & zoning

ITAM Manager - Leading Bank

My leading Banking client are looking for a talented and motivated individual to lead the strategic transformation of their Hardware Asset Management function and oversee the life cycle management of IT hardware assets across their EMEA business.

You’ll be responsible for defining and executing a standardised life cycle process for physical IT assets and ensuring accurate tracking, governance, and optimisation of hardware assets in alignment with regulatory requirements.

This is a newly created role in a greenfield department. A brilliant opportunity!

The following skills/experience is essential:

Previously worked in an IT Asset Manager position

ServiceNow or BMC Remedy (ITSM)

Previously worked in Financial Services

Good ITIL understanding

Excellent communication skills

Salary: Up to £80,000 + bonus + package

Level: AVP

Location: London (good work from home options available)

If you are interested in this IT Asset Manager position and meet the above requirements please apply immediately.

IT Enterprise Architect

Enterprise IT Architect

Location: London(Hybrid)

Contract: Permanent

Salary: £76,000 £84,000 + 10% car allowance + performance bonus + benefits

About the Role

VIQU had partnered with a leading organisation. As we enter a critical phase of transition, we re looking for an Enterprise IT Architect to play a pivotal role in shaping the IT architecture that will support the organisation s next chapter.

Reporting to the Head of Enterprise Architecture & Solutions, you ll manage the transition of enterprise IT systems, services, and processes during a major organisational separation. You ll create the As-Is and Target-State Enterprise IT architectures, identify service gaps, and deliver a roadmap to achieve the desired enterprise IT state.

Key Responsibilities

Lead the creation and evolution of Enterprise IT architecture, aligning it to strategic objectives.

Produce As-Is and Target-State architectures for the organisational transition, identifying technical risks and opportunities.

Collaborate with engineering teams, procurement, functional leads, and external stakeholders to deliver architecture solutions.

Define architecture and high-level design principles, providing guardrails to ensure structured, efficient delivery.

Document RFP requirements for new IT services needed to deliver the IT transition strategy.

Interlock with Enterprise IT teams to ensure alignment with wider IT strategy.

Influence and guide stakeholders across complex environments, including senior executives, IT Architects, and business leaders.

Essential Skills & Experience

Proven Enterprise IT Architect with hands-on knowledge across architecture domains.

Experience in complex, outsourced, or multi-site environments and working with systems integrators.

Strong technical understanding of infrastructure, applications, AWS and Azure cloud environments (IaaS and SaaS), and managed services.

Ability to process conflicting requirements into a strategic framework and drive delivery across diverse stakeholders.

Ability to explain and justify strategic architecture decisions in large organisational transitions.

Familiarity with SAFe (preferred) or TOGAF frameworks.

Desirable Skills & Experience

BCS Practitioner Certification in Enterprise and Solution Architecture.

SAFe 6.0 certification (other versions considered).

ITIL V3/V4 certification.

Experience in DevOps practices, sprint planning, and backlog management.

Experience in utilities or telecoms sectors.

Key Relationships

Operations and delivery teams

IT transition leadership

Enterprise Architecture leadership

Enterprise IT teams

Apply Now

Apply now to speak with VIQU IT in confidence, or contact Phoebe Rees via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). Follow us on IT Recruitment

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Product Owner (Portal Experience)

Chapman Tate Associates

Contract Opportunity: Product Owner (Portal Experience)

Contract Length: 3-6 Months

Location: Remote (United Kingdom)

IR35 Status: Outside IR35

Rate: Competitive / DOE

Start: ASAP

Overview:

Chapman Tate is working with a leading global professional services organisation who are seeking an experienced Product Owner on a 3-6-month contract to support the ongoing development and optimisation of their portal solution.

Essential Skills & Experience:

Strong knowledge and experience with portal products and digital platforms

Minimum 5 years’ experience as a Product Owner in complex, professional, global settings

Tertiary qualifications in Information Technology or related discipline

Proven ability to work in a data-driven environment, applying insights from AI, big data, and research

Solid understanding of UX/CX, digital accessibility standards, and user-centred design

Proficient with Microsoft environments including Windows 7-11, MS Office, Teams, Copilot, etc.

Excellent English language proficiency and communication skills

Highly organised self-starter who thrives in fast-paced environments

Key Responsibilities:

Lead the development and enhancement of a business-critical digital portal

Work closely with UX, engineering, and business teams to gather and prioritise requirements

Use AI, analytics, big data, and user research to drive product decisions

Manage the full product lifecycle, from discovery to delivery

Ensure accessibility standards and best practices are embedded throughout

Communicate effectively with both technical and non-technical stakeholders

Operate in Agile environments while understanding broader ITIL frameworks

How to apply?

For further details on the position and the company, please share your CV directly via the job advert.

Investment Banking - Infrastructure Application Support - Linux/Unix/AWS/IBM WebSphere/ServiceNow

What you will be doing:

Provide 2nd line production operational support for Linux/UNIX application services, many of which are business critical.

Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA Support

Provide remote and onsite support for internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod.

Manage and escalate problems as appropriate.

Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.

Investigate defects or problems; work with the internal Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement.

Implement Changes or fixes to applications. Support other technical changes being made which affect the Business Systems. Follow the Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.

Key Skills/Experience

Must have strong experience of supporting critical production applications in a Redhat Enterprise Linux, command line, environment.

Must have strong experience of supporting Applications using Amazon Web Services (AWS).

Experience of supporting IBM WebSphere MQ

Experience of Release Management processes for the deployment of application packages from development through to production environments.

Knowledge of ITIL framework (understanding of Incident, Problem, Change)

Experience with WebSphere Application Server and Apache Tomcat

Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components.

Scripting skills in languages such as Shell and Python

Experience of running queries against PostgreSQL and DB2 databases.

Supporting Applications in a windows environment (preferred)

Experience of providing cross training on application solutions and operational processes to colleagues. (preferred)

Professional qualifications/certifications

Bachelor’s degree or equivalent

Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services

Industry standard IT certification - AWS/RHEL/IBM MQ (preferred)

ITIL certification (preferred)

Hybrid working - Central London based - candidate must be eligible to work in the UK

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Service Desk Analyst (French or Swedish speaking)

Hybrid - Ashford, Belfast or London

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.

This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French

Key Responsibilities

Address and resolve non-major incidents and service requests, logging all activity in ServiceNow

Deliver excellent customer service and professional support

Escalate or reassign unresolved incidents to appropriate teams

Analyse and resolve hardware/software issues using standard tools and methods

Document case details clearly in ServiceNow, including steps taken and customer impact

Meet/exceed defined performance metrics including CSat and QA standards

Continuously build knowledge of company-specific products and services

Create/update knowledge articles to support First Call Resolution and self-service

Participate in after-hours and on-call rotations to ensure 24/7 support coverage

Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

Good experience in a Service Desk or similar IT support environment

Experience using ServiceNow ITSM workflows

Strong customer service, listening, and communication skills

Bilingual - English and French or Swedish (required)

Detail-oriented with solid judgment and initiative

Ability to troubleshoot and resolve technical issues independently

Knowledge of Microsoft Office365 and standard network tools

Ability to work remotely and as part of a team

Familiarity with ITIL principles

Education and Certifications

Degree or equivalent experience preferred

ITIL V4 / ITSM certification preferred

AWS and Microsoft MCSE certifications are a plus

Proficient in Microsoft Office365

Systems Engineer - City of London

Saab UK is part of Scandinavia’s largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

What you will be part of

Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.

Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.

Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here

The Role

You will be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions for mission critical control room operations including for Police, Fire & Rescue and Airports. As a Systems Engineer you will provide technical support to customers, projects and development teams. Working with engineers based in both the UK and Sweden, to maintain and update SAFE and its related integrated systems and services. You will gain a comprehensive knowledge of the SAFE operating environment, configuration and core functionality, as well as deep expertise in system components and integrations. This is a fully remote position with the option of working from the Hull office. Occasional travel will be required to our customer sites.

How we work

A team of self-motivated individuals with the ability to work unsupervised supporting a mission critical service. Working to towards a 99.999% availability, our collaborative team follows a DevOps approach to provide a service with constantly evolving priorities and growing customer base. As a team, we are working on the goal of transforming in to Site Reliability Engineers (SRE). We are looking to expand this team with the addition of the right person that will both complement our existing skills and help us to grow through continuous improvement.

Key responsibilities

Deploy, maintain and support SAFE operating environments for customers.

Provide 2nd and 3rd line support to customers as part of service operations team.

Maintaining on-premise and Cloud infrastructure, server builds, configurations and patching.

Planning, testing and documentation of installations and changes.

Advising projects and customers with technical matters and system troubleshooting relating to infrastructure, applications and environments.

Be part of an on call weekly rotation shared across the Support and Operations teams.

Experience/Qualifications

Essential requirements

Demonstrable knowledge and experience in 3 or more of the following:

Microsoft Windows Server

Microsoft SQL Server

Networking (Load balancing, Firewalls, TCP/IP)

Linux (Debian or RHEL)

Telephony/UC (SIP, ACD, VOIP)

Active Directory (ADFS, domain management, users/groups, policies, certificates etc.)

Infrastructure management and maintenance (COTS hardware & Virtualisation - VMware, Hyper-V)

Good knowledge and experience of ITIL

Experience of managing high availability environments and systems or with similar critical infrastructure delivery experience.

Highly attentive with the ability to deal with changing priorities and context switching.

A positive attitude to innovation, change and transformation are essential characteristics to be successful in this role.

Excellent communication skills - written and verbal.

Desirable, but not essential

Familiarity with Agile methodologies, tools and ways of working.

Experience and knowledge of CI/CD tools.

Experience in scripting/coding (Python, C#, PowerShell).

Experience of common automation tools (Terraform, Ansible).

Experience with monitoring solutions (Nagios, Zabbix, NetCool, Icinga, Elastic).

Previous experience of working in a DevOps environment.

If you aspire to help create and innovate whilst developing yourself in a challenging team setting, Saab may well have the perfect conditions for you to grow. We pride ourselves on a nurturing environment, where everyone is different yet we share the same goal - to help protect people.

IT Governance Officer

Proactive Appointments

The successful candidate will serve as the subject matter expert on the IT operational risk assessment, controls and governance (“IT GRC”). Sitting within the IT team and acting as the first line of defence. You will closely partner with internal IT teams, Business OPC, Central IT OPC and other control functions to strengthen IT operational processes.

Key experience required

IT Operational Permanent Control (OPC) Assessment

Group Cybersecurity Assessment

IT Audits

Client Due Diligence Questionnaire and Security clauses

The successful candidate will have strong and relevant experience in IT governance and operational risk management in a similar sized organisation.

Knowledge of external certifications and the ability to audit the organisation’s conformance to those standards;

Working experience within ISO 27001/NIST standards

Good level of experience and competency within an IT OPC and Governance environment.

Personal experience of implementing high quality standards (ideally ISO etc.) within an organisation and the ability to drive quality standards through the organisation.

Desirable qualifications

ITIL Life cycle/Capability certification

ISACA Certificate in the Governance of Enterprise IT (CGEIT)

CISA certification

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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We re partnering exclusively with a well-established, London Stock Exchange Main Market-listed company headquartered in Vauxhall, with offices across Europe, to appoint a technically capable and commercially astute Head of IT.

This is a rare opportunity to lead digital strategy across infrastructure, applications, and cybersecurity, while remaining hands-on and closely involved in delivery. You ll oversee a small, high-performing IT team and play a pivotal role in shaping the technology roadmap for a pan-European business.

You ll lead the successful adoption of a new ERP platform across multiple European offices, including Germany and France. This includes roadmap prioritisation, post-implementation support, and ensuring long-term value through effective change management and stakeholder engagement.

What you bring

We re seeking a strategic IT leader who combines technical expertise with strong business acumen. You ll be comfortable operating across board-level conversations and hands-on delivery.

Core requirements

Degree-level qualification or equivalent experience

Proven leadership of IT functions, including strategy, team development, and budget ownership

Track record of delivering complex, multi-country technology programmes

Strong understanding of cloud adoption, cybersecurity, and ITIL frameworks

Ability to translate technical concepts into business outcomes

Solid grasp of infrastructure, applications, and enterprise systems

Commercial mindset with sound financial awareness

Familiarity with enterprise architecture (TOGAF desirable) and systems integration

Hands-on experience with some of: Microsoft Power Platform, Azure, SQL Server, or Python

On offer is £100k - £120k (depending on experience), plus bonus, generous pension, private medical insurance, on-site gym, 28 days holiday, and more.

Please note that this is primarily an office-based role, with 4 days per week spent in modern Vauxhall offices and 1 day working from home.

If this sounds like the right challenge, apply as soon as possible.

Customer Service Analyst

We’re working with a forward-thinking client who is looking for a Customer Service Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.

In this role, you’ll be the first point of contact for end users - making sure issues are logged, managed, and resolved within agreed timescales. You’ll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.

There’s plenty of variety too - from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.

About you:

Experience in a client-facing or service desk role (desirable, not essential)

Great communication skills - written and verbal

Strong organisation and time management

A team player who can build positive relationships with colleagues and clients

Passion for delivering excellent service

Confident with Microsoft Office (Word, Excel, Outlook etc.)

ITIL awareness would be a bonus, but not essential

Don’t worry if you don’t tick every box - our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.

What’s on offer

Competitive Salary

Hybrid working (home and office)

Private medical insurance (after probation)

Pension scheme (matched up to 5%)

Life cover

Shopping discounts and wellbeing support

Cycle to Work scheme + shower facilities at the city office

Company-paid travel and accommodation for training/meetings when needed

**Why apply?**This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.

Business Systems Analyst

OA are recruiting for an Business Systems Analyst to join our client’s highly successful and growing team.

Location: Enfield

Hours: Monday - Friday. 8am-5pm. Fully office based.

Salary: £40,000-£50,000 - depending on experience

Business Systems Analyst Benefits

Private Health Insurance

Company Pension Scheme available after 3-month probationary period

Cycle to work scheme

Onsite parking

23 days annual leave + bank holidays

Business Systems Analyst- Key Responsibilities

Administer and support Kerridge ERP (access, config, troubleshooting).

Play a key role in the Kerridge upgrade.

Work with departments to improve workflows and efficiency.

Liaise with Kerridge support and vendors.

Support Power BI dashboards and reports with external developers.

Gather reporting requirements and deliver insights.

Maintain data accuracy and integrity.

Provide first-line IT support (hardware, software, network - onsite).

Manage IT assets (procurement, setup, maintenance).

Handle onboarding/offboarding (accounts, access).

Support peripheral systems (MCS, Prism, Maxoptra).

Assist with IT project planning and implementation.

Document processes, procedures, and configurations.

Work with SLT/Group IT on IT architecture.

Explore and implement AI opportunities.

Business Systems Analyst - Skills and Experience

Experience in technical support resolution

Proven experience with Kerridge ERP systems

Strong proficiency in Power BI

Solid understanding of IT support principles, including Windows OS, Office 365, and basic networking.

Excellent problem-solving and communication skills.

Ability to manage multiple tasks and prioritize effectively.

Experience with SQL or other data query languages.

Familiarity with ITIL or other service management frameworks

If you are interested in this role, please apply below with your most recent CV.

WGCCOMMPERM

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Service Desk Analyst

Pearson Whiffin Recruitment Ltd

We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. You’ll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems - with a strong emphasis on Windows OS and Active Directory.

Key Responsibilities:

Provide first-line technical support via phone, email, and ticketing system.

Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware.

Manage user accounts and permissions using Active Directory.

Escalate complex incidents to 2nd/3rd line teams where appropriate.

Maintain accurate records of all support requests in the ticketing system.

Assist in setting up new user accounts, desktops, and mobile devices.

Follow ITIL best practices for incident, request, and problem management.

Key Skills & Experience:

Previous experience in a 1st Line/Service Desk or IT Support role.

Strong working knowledge of Windows desktop environments.

Hands-on experience with Active Directory (user management, group policies, password resets, etc.).

Familiarity with Office 365 and remote support tools.

Excellent communication and customer service skills.

Ability to troubleshoot technical issues methodically and patiently.

MUST HAVE a UK driving license and your own car

Network Design Specialist

Hays Specialist Recruitment

Hays are now looking for a Network Design Specialist - OSS Data Integration for one of our local clients

Join a team delivering data-driven solutions to support RAN coverage, resilience, and change management:

Circa £400 - £440 p/d Inside IR35

1-2 days a week onsite

Location is Bristol

Key Responsibilities:

Design and deliver data feeds, automation, and reporting for RAN change and release management.

Collaborate with OSS design authorities to meet ESN contract requirements.

Enhance RAN tools and visualisation platforms with resilience and location-based insights.

Document data flows and ensure GDPR/security compliance.

Guide virtual teams and support technical delivery across the business and supplier partners.

Required Experience:

OSS design with ITIL, Change & Release Management.

Strong knowledge of RAN, telecom protocols (2G-5G), and resilience planning.

Proficiency in SQL, Python/Shell, and data integration (ETL/API).

Familiarity with cloud platforms (AWS, Azure, GCP).

BPSS clearance (minimum requirement for ESN work).

If you have the above experience in you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or please send a copy of your CV

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

Senior IT GRC Analyst

A prestigious financial services organisation in the heart of the City of London is seeking a Senior IT GRC Analyst to join its dynamic team. In this collaborative role, you will support the development and enhancement of IT Governance, Risk, and Compliance (GRC) frameworks, working closely with senior stakeholders, internal IT teams, and third-party partners to manage IT risk and ensure regulatory compliance across the business.

Key Responsibilities:

Governance:

Contributing to the implementation and continuous development of IT GRC frameworks.

Assisting in the review and maintenance of IT GRC documentation.

Assist in the implementation and communication of IT risk and control management frameworks.

Conduct governance reviews in line with agreed schedules and document outcomes.

Maintain documentation for IT risk and control management processes.

Support the preparation and delivery of formal IT GRC reporting.

Risk:

Identifying, assessing, and documenting IT risks.

Supporting IT risk management activities, including the execution of technical IT risk assessments.

Supporting risk owners to define remediation plans and monitor progress on remediation activities.

Manage day-to-day operational and technical IT risks.

Support IT risk owners in identifying and assessing technical IT risks and assist in documenting and tracking remediation plans.

Contribute to formal risk reporting processes within Group IT and to second-line functions.

Assist in the coordination and execution of annual operational risk assessments.

Compliance:

Evaluating compliance with IT control requirements as defined in internal policies and standards.

Supporting periodic reviews and assessments related to IT GRC.

Support IT control compliance activities, including annual reviews and maturity assessments of IT controls.

Assist IT control owners with control self-assessments and attestations to support second-line permanent control checks.

Coordinate IT control attestations across Group IT and with third-party service providers.

Key Skills and Experience:

3-5+ years of experience in Information Security Governance, Risk, and Compliance (GRC), with a focus on IT risk and control management.

Strong analytical skills with the ability to perform technical IT security and operational risk assessments.

High attention to detail, ensuring accuracy in documentation, assessments, and compliance activities.

Strong understanding of information security risk management principles, frameworks (e.g., ISO 27001, NIST), and compliance practices.

Exposure and understanding of IT infrastructure, business applications, and their associated risks and controls.

Experience collaborating with internal and external audit teams, including supporting audit readiness and evidence gathering.

Proven ability to work effectively across multi-disciplinary, multi-cultural, and geographically dispersed teams.

Excellent written and verbal communication skills, with the ability to convey complex information clearly to both technical and non-technical audiences.

Strong interpersonal and presentation skills, with confidence engaging stakeholders at all levels.

Industry-recognised technical certifications such as ITIL, CISSP, CRISC, or similar are desirable but not essential.

Familiarity with regulatory requirements such as DORA is desirable.

This is a fantastic opportunity to join a highly respected financial services organisation with a collaborative culture and strong commitment to professional growth. You’ll gain exposure to a wide range of GRC activities and enjoy the opportunity to develop your career within a supportive and dynamic environment.

For a full consultation, please contact Arc IT.

Salaries will be based on experience.

Incident and BCDR Manager

Role OverviewWe are seeking an experienced and proactive Incident & Business Continuity Manager to lead our operational resilience and incident response capability. This pivotal role ensures the organisation’s critical services remain robust, responsive, and compliant in the face of operational incidents and major disruptions.Key ResponsibilitiesIncident Management- Oversee daily incident review and triage, using ServiceNow, to identify, escalate, and resolve operational incidents.- Liaise with technical teams and service providers (TCS) to clarify incident details, ensure timely resolution, and maintain audit trails.- Manage security-related incidents (lost equipment, data breaches, phishing), coordinating with IT, Information Security, and Data Protection teams.- Maintain and analyse incident statistics, trends, and root causes to drive continuous improvement and risk mitigation.- Prepare and deliver weekly and monthly incident reports to senior stakeholders.Major Incident & Escalation**-** Lead the response to major (P1/P2) incidents, ensuring prompt escalation to executive leadership and clear, actionable communication throughout the incident lifecycle.- Establish a framework to provide consistent updates to stakeholders.- Coordinate post-incident reviews and ensure lessons learned are captured and acted upon.- Maintain and regularly review incident management and recovery processes to ensure readiness for major disruptions.- Ensure compliance with regulatory and audit requirements, maintaining robust documentation and evidence of incident handling and recovery actions.Business Continuity & Disaster Recovery (BCDR)****- Lead business continuity planning and disaster recovery coordination.The minimum criteria for this role are:• 5+ years’ experience (or equivalent) with incident management frameworks (e.g., ITIL), business continuity, and disaster recovery planning.• Experience of working with outsourced service providers at a senior, independent level.• Experience with incident tracking tools and reporting systems• Highly technical with excellent communication skills and attention to detailPlease download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.****Flexible and agile workingEveryone’s personal situation is different.To make the most out of hybrid working, we’ve introduced different ways of working, which include (subject to role requirements):

hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)

reduce or vary working hours

reduce or vary the days worked

work compressed hours

job share

Click here to see the benefits we offer at Nest.For more information about our recruitment process click hereDirectorate/Department OverviewThe Service and Solutions directorate consists of Scheme Operations, Data, Facilities, and Change. This position is within the Scheme Operations function.Scheme Operations is divided into two teams: Service Delivery and the Scheme Administration Process Execution (SAPE) team. Both are responsible for managing the pension scheme’s day-to-day operations and working towards improvements in customer service and experience.The Incident and BCDR Manager is required to manage incidents across a broad set of functions. This role will define the approach to the management of incidents and be responsible for policing adherence to the agreed incident management approaches.Organisational OverviewNest is an award-winning workplace pension scheme, the largest in the country.Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.Diversity, Equity and InclusionEveryone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background.We also recognise the importance of diversity of thought and other forms of neurocognitive variation.Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: .uk.

Desktop Support Engineer / 2nd Line Technical Support Technician

Onsite Desktop Support Engineer / 2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider based in the City of London.

This role will involve working onsite at client premises with travel to clients mainly within the London zones 1 - 6.

SALARY: £34,000 per annum + with up to £5,000 Bonus + Benefits (see below)

LOCATION: London (travel to client sites within London zones 1 - 6)

JOB TYPE: Full-Time, Permanent

ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process.

JOB OVERVIEW

We have a fantastic new job opportunity for an Onsite Desktop Support Engineer / 2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills.

Working as an Onsite Desktop Support Engineer / 2nd Line Technical Support Technician you will work at a dedicated client site throughout the week providing face-to-face technical support. When you are not scheduled to attend site you will work alongside the IT Helpdesk / Service Desk Team providing remote support to customers.

This is an exciting opportunity to join an industry-leading company that can offer additional training, support and career development opportunities.

DUTIES

Your duties as the Onsite Desktop Support Engineer / 2nd Line Technical Support Technician include:

Provide Deskside technical support to end users. Log and classify incidents and requests raised in person or via the company’s ticketing system

Troubleshoot and resolve issues with Microsoft desktop operating systems

Support new starter and leaver process with software and hardware requirements

Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required

Ensure you are visible on-site. Be the ambassador for the company at all times, promoting the value of the onsite service

Manage your time effectively to achieve the best productivity during the day /week

Manage your call queue to the highest standard - prioritise and review regularly to ensure you are on top of the priority tickets and managing competing demands

Provide customers with regular updates using the appropriate channels and the company’s service management platform

Ensure the tickets information are always of the highest standard (both, detail and quality of the written information)

Follow the company’s processes for Incident Management, Service Request Fulfilment, Change Management and Problem Management

Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency - demonstrate what good looks like to your colleagues in the Service Desk team

CANDIDATE REQUIREMENTS

Proven experience in a comparable IT support role with a strong technical background

Exceptional client-facing skills, including the ability to communicate effectively and explain technical concepts to non-technical users

Excellent written and verbal communication skills

Strong troubleshooting skills with the ability to use your own initiative

Ability to adhere to established processes and identify when to escalate complex technical issues to meet Service Level Agreement (SLA) requirements

Highly effective time-management and organisational skills

BENEFITS

Annual Salary up to £34,000 per annum with a bonus up to £5,000

Working in an inclusive environment

Industry renowned training/certifications (sponsored by the company)

Personal development time (with the use of Pluralsight training platform)

Wide range of company benefits

23 days holiday when you start, plus bank holidays, then earn additional days with years of service

Day off on your birthday

And more!

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13937

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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AWD-IN-SPJ

Service Management / IT Operations Engineer

IT Operations / Monitoring / Service Management Engineer

We’re looking for a skilled Service Management Engineer to join a growing team. In this role, you’ll be at the heart of the IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you’re passionate about technology, problem-solving, and delivering excellent service, this could be the role for you.

What you’ll be doing

Acting as the first point of contact for event management queries and issues.

Monitoring and triaging events, ensuring incidents are logged, categorised, and escalated correctly.

Maintaining operational integrity of monitoring systems, including user access and software version control.

Supporting proactive identification and resolution of potential service issues before they affect customers.

Assisting with documentation, reporting, and service improvement initiatives.

Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service.

What we’re looking for

Essential skills & experience

Strong knowledge of the Logic Monitor platform (LMCA certification desirable).

Experience with N-able N-sight RMM agent deployment and maintenance.

Skilled in creating and managing operational checklists for system health.

Solid understanding of IT processes and event management within ITSM frameworks.

Desirable

Familiarity with ITIL best practices (Event, Incident, and Problem Management).

Experience in IT support or operations roles.

About you

Proactive, flexible, and eager to learn.

Strong analytical and problem-solving skills.

Organised with excellent communication and collaboration abilities.

This is an exciting opportunity to work in a dynamic environment where your expertise will directly impact service quality and customer satisfaction.

Field Services Manager

Working for a leading MSP (Managed IT Service Provider) based in central London. You will be managing a team of global engineers with Team Leads to support you, as well as meeting with clients and handling escalated issues.

We are looking for someone with strong client facing skills with a great ability to manage your enigneers.

Responsibilities:

Provide guidance to the regional team and act as the management point in the escalation process for client issues, difficulties, and questions.

Determine hiring needs based on productivity and sales pipeline.

Review staffing and workload schedule for the department to plan work and Client assignments for engineers.

Maintain the skills matrix and develop the team technically with specific training.

Visualize future impacts and needs of Clients and the department based on analysis performed.

Work with the IT Coordinators for scheduling of the team.

Work closely with other teams such as projects and service desk.

Be able to show good judgement with regards to conflict resolution.

Meet with clients to discuss engineer requirements.

Attend client or prospective client meetings with the business development teams.

Routinely meet with Employees (individually and in teams) to sustain moral and provide motivation.

Interview applicants for department jobs and recommend candidates to HR for hiring.

Helps manage the training and orientation process of New Hires.

Remain knowledgeable on latest technologies and services to be offered to Clients.

Manage all aspects of performance including performance improvement plans and disciplinaries.

Report to executive management on a routine basis regarding KPIs and engineer capacity.

Review and process department time sheets on a weekly basis.

Essential:

Experience dealing with clients, handling escalations and promoting strong working relationships.

Substantial experience from a technical background

Significant experience managing a team of technical engineers.

Practical experience of working in an ITIL environment.

An understanding of Cloud technologies.

Be able to use Office applications to a high standard. Eg Excel, Teams and Sharepoint.

Good understanding of existing system programs and capabilities.

Senior IT Technician

Michael Page Technology

The Senior IT Technician will play a pivotal role in maintaining and optimising IT systems. This position requires expertise in providing technical support and ensuring seamless IT operations.

Client Details

This opportunity is with well known sports body.

Description

Responsibilities include but are not limited to:

Advanced Troubleshooting: Handle and resolve more complex technical issues that require deeper knowledge and experience.

Escalation Point: Act as an escalation point for complex issues that junior technicians are unable to resolve.

Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders.

Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions.

Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures.

Documentation and Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating procedures.

Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards.

Direct reports: Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices.

Additionally cover the same day to day duties of an IT technician

Providing Local IT support to all staff at the Premier League London

Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices

Diagnosing and troubleshooting incoming incidents within agreed SLA targets

Providing general support and maintenance of all laptops and mobile devices

Office 365 administration

Maintaining the Software and Hardware inventories

Assisting the IT department in any projects they are involved in

Management and support of all printers and photocopiers

Management and support of onsite Audio-Visual equipment

Producing and improving the corporate IT Knowledge Base

Maintaining assets in CMDB system

Profile

The successful applicant should have:

Proven experience working in a similar senior or lead technical IT role

Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices

Experience providing support for desktop platforms including Windows 11

3 Years + experience with Office 365 administration and full Office Suite

3 Years + experience with Microsoft Active Directory, Intune and Azure

Experience in troubleshooting software and hardware faults

Proven knowledge and understanding of ITIL principles

Proven leadership skills with the ability to effectively manage teams, remain composed, and drive results under pressure

Confidence in communicating with people and understanding their IT concerns

Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem solving

Job Offer

A competitive salary ranging from £40,000 to £50,000 per annum.

5 days on site in Paddington - reduced to 4 after probation.

Free breakfast and lunch provided daily.

A permanent role with opportunities for career growth.

If you are a motivated Senior IT Technician ready to advance your career, we encourage you to apply now.

We’re supporting a government client in strengthening their Identity and Access Management (IDAM) capabilities and seeking an experienced IDAM Engineer to join the Live Services team. You’ll help maintain and monitor key identity infrastructure, support project delivery, and drive continuous service improvement.

Key Responsibilities:

Provide 2nd/3rd line support for Active Directory and IDAM solutions.

Support privileged access management and certificate-based authentication.

Collaborate with support and project teams to implement changes.

Monitor system health, respond to incidents, and maintain service integrity.

Engage with external suppliers to ensure value and performance.

Contribute to disaster recovery planning and testing.

Skills & Experience:

3+ years administering Windows Server (); Linux experience desirable.

Strong PowerShell skills and automation experience.

Familiarity with RSA, PKI, DNS/DHCP, and network protocols.

Experience with Forefront/Microsoft Identity Manager.

Excellent communication and stakeholder engagement skills.

ITIL or service management qualifications (desirable).

If you’re a proactive engineer with a passion for secure infrastructure and identity services, apply now to join a high-performing team.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Technical Service Manager

Technical Service Manager****Location: RedhillSalary: Up to £52,000

About the RoleWe’re looking for a proactive and technically strong Technical Service Manager to take ownership of UK Government support cases within Commercial Satellite Communication Services (CSCS4). Reporting into the Senior Technical Service Manager, you’ll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level.

This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills.

Technical Service Manager Responsibilities:

Manage and drive support cases from initial report through to resolution.

Work closely with MoD engineering and project teams, ensuring effective communication and technical support.

Coordinate with internal resolver groups and provide senior management briefings.

Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance.

Support documentation creation, trend tracking, and process improvement initiatives.

Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers.

Assist in launching new government services and delivering minor projects as required.

Ensure sufficient spares management and procurement in line with operational needs.

Technical Service Manager Requirements:

Royal Navy technical communications experience across COMSAT, MILSAT, MNE, and Message Handling.

Technical knowledge of electrical/electronic systems, IT networking, and satellite communications.

Understanding of wider MoD networks across land and sea.

Ability to hold or obtain DV Security Clearance (essential).

Strong problem-solving skills, able to prioritise and make independent decisions.

Excellent communication, customer focus, and stakeholder management abilities.

ITIL knowledge advantageous.

Flexible approach with willingness to travel.

Why This Role?

Opportunity to play a key part in supporting UK Government operations.

Work on high-profile defence communication projects.

Join a respected organisation with scope for development and influence.

Be at the forefront of satellite communications and secure networks.

**To be considered:**Please either apply online or email me directly at . For further information, please call me on / .

By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

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Frequently asked questions

What types of ITIL jobs are available in London?

In London, you can find a variety of ITIL jobs including IT Service Manager, ITIL Process Owner, Change Manager, Incident Manager, and ITIL Consultant roles across multiple industries.

What qualifications do I need to apply for ITIL jobs in London?

Most ITIL job roles require at least ITIL Foundation certification. Advanced roles may require ITIL Intermediate or Expert certifications along with relevant experience in IT service management.

Are ITIL jobs in London typically offered as permanent or contract positions?

Both permanent and contract ITIL opportunities are common in London. The choice depends on the employer's needs and your personal preferences.

What is the average salary for ITIL professionals in London?

Salaries vary by role and experience, but ITIL professionals in London typically earn between £40,000 and £75,000 per year, with senior roles commanding higher pay.

How can I improve my chances of getting hired for ITIL roles in London?

Gaining relevant ITIL certifications, acquiring hands-on experience with IT service management tools, and networking within local IT communities can significantly boost your chances.

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