Location: London (with travel to sites)

Salary: £85,000 - £90,000

A growing real estate business is looking for a Network & Security Engineer to support and develop its core infrastructure as the organisation expands and brings more IT capability in-house.

This role will focus on maintaining a secure, scalable network environment across multiple sites, with a strong emphasis on Cisco Meraki and Microsoft technologies.

Key Responsibilities

• Manage and support Cisco Meraki networking infrastructure (switching, wireless and security)
• Maintain and enhance network security, including Firewalls, VPNs and monitoring
• Support and optimise the Microsoft environment (M365/Azure)
• Act as a senior escalation point for complex infrastructure issues
• Monitor and maintain network performance across multiple locations
• Work with internal teams and vendors on infrastructure and security projects

Key Requirements

• Strong experience with Cisco Meraki networking (switching, wireless, security)
• Solid experience within Microsoft environments (M365/Azure)
• Strong focus on network security and infrastructure resilience
• CCNP certification required
• Experience with Mimecast highly desirable
• Knowledge of ITIL processes (incident, change, problem management) beneficial
• Comfortable travelling between sites when required

Experience

• Typically 5+ years in network/infrastructure engineering roles
• Experience operating as a 3rd line/senior escalation point

Lead the cloud risk agenda for the world’s most complex and prestigious organisations

Our client is a leading global Advisory firm and we are seeking a Senior Manager to join their Technology Risk & Internal Audit practice, specialising in cloud and emerging technology risk. This role sits at the intersection of cloud security, regulation, and executive advisory, supporting global clients as they navigate large-scale cloud adoption, digital transformation, and increasing regulatory scrutiny.

This is a leadership role for a credible cloud authority and trusted advisor and will suit someone equally comfortable designing cloud security architectures as advising Boards and Audit Committees.

In this role, you will:

• Lead and deliver technology risk, internal audit, and cloud security engagements across global enterprises
• Design, assess, and optimise cloud security architectures and control frameworks across hyperscalers
• Advise senior stakeholders on cloud risk, regulatory compliance, and operating model transformation
• Support clients across a variety of sectors, including highly regulated environments,
• Drive practice growth, proposition development, and client relationships
• Build, mentor, and lead high-performing, multi-disciplinary teams

What are we looking for:Cloud & Security

• Deep experience across AWS, Azure, Google Cloud (plus SAP, Oracle, Alibaba, IBM Bluemix)
• Expertise in cloud-native security, CNAPP, data protection, network security, and vulnerability management
• Strong hands-on exposure to Kubernetes, Terraform, Jenkins, Prisma Cloud, and DevSecOps

Technology Risk & Regulation

• Proven background in Technology Risk / IT Internal Audit
• Strong knowledge of global regulatory and compliance frameworks, including:
• GDPR, SOx, ISO 27001
• PRA, FCA, EBA, BaFin, OCC, FFIEC, Basel, MiFID II, NIS 2, TISAX, HIPAA
• Ability to translate complex technical risk into clear, board-level insight

Leadership & Advisory

• Senior Manager-level consulting experience
• Track record of leading teams, mentoring talent, and managing senior stakeholders
• Experience delivering cloud-enabled transformation, system integration, and process optimisation
• Familiarity with Agile, COBIT, ITIL, Lean, Six Sigma

Emerging Technology

• Exposure to AI, automation, LLMs, and data-driven security
• Interest in shaping the future of cloud risk and intelligent assurance

What’s on offer:

• High-impact role with real influence over strategy and growth
• Work on complex, high-profile cloud and regulatory challenges
• Clear progression toward Director and Partner
• Collaborative, international environment with access to cutting-edge technology

If you are a senior cloud and technology risk professional and are ready to shape the agenda, lead at scale, and build a long-term advisory career, then make your application now!

Parker Wright Consulting is acting as an Executive Recruitment Agency with respect to this role.

Start: ASAP
End: 30 December 2026
Location: Farringdon, London

Part time - 3 days a week - Tuesday, Wednesday & Thursday - Onsite

We re partnering with a global leader in professional information, analytics, and technology solutions to recruit an experienced Technical Support Specialist for a long-term contract. This organisation operates in more than 150 countries and is widely recognised for its innovative use of AI and advanced technologies to support professional services.

You ll be joining a close-knit European support team (split between the UK and France) that sits within a wider global infrastructure function of over 300 people. The culture is friendly, collaborative, and inclusive somewhere you ll be supported, trusted, and encouraged to contribute your ideas.

The Role

This is a hands-on technical support position providing both in-person and remote support to users across the business. You ll be responsible for troubleshooting laptops, operating systems, software, printers, and mobile devices, as well as supporting user onboarding and offboarding.

A key part of the role involves proactively monitoring device health, identifying performance issues, and implementing solutions to improve system efficiency. You ll also have the opportunity to streamline repetitive tasks through automation and make responsible use of AI tools to enhance support processes.

Key Responsibilities

• Deliver in-person and remote support for laptops, OS, software, printers, and mobile devices
• Diagnose and resolve technical issues while providing excellent user education
• Monitor device performance and address root causes of poor system health
• Identify opportunities to automate repetitive tasks
• Use AI tools to triage tickets, draft updates, summarise logs, and maintain knowledge articles
• Support onboarding and offboarding workflows

What We re Looking For

• Degree in Computer Science or equivalent experience (minimum 3 years in technical support)
• Strong knowledge of Windows, macOS, and Office 365
• Solid networking fundamentals
• Experience with hardware/software installation and troubleshooting
• Understanding of Active Directory
• Mobile Device Management experience (Azure/Intune)
• Awareness of ITIL practices
• Excellent customer service skills
• Strong problem-solving ability and organisational skills

If you re a proactive, solutions-focused Technical Support Specialist who enjoys working in a supportive and forward-thinking environment, we d love to hear from you.

Digital Development Manager

Esher

Contract
£202.39 per day PAYE or £266.15 per day limited paid via umbrella company inside IR35

Our client is looking for an experienced Digital Development Manager

About the role

The Digital Development Manager leads the Digital Development Team, driving the Council s digital transformation agenda. The team is responsible for designing, developing and deploying solutions to deliver efficiencies and improvements for customers and internal teams. They support and maintain the council s business systems and manage the implementation of new technologies and analytics solutions. The team helps deliver the objectives of the Local Digital Declaration and Elmbridge Digital Strategy by working with business areas to design and develop user focused digital services.

The main purpose of the role:

• To lead the Digital Development Team s work to leverage data and technology to enhance resident services.
• To lead the implementation and upgrade of Council software, providing project management and resource allocation.
• To lead projects to utilise data analytics to inform decision-making, improve services, and track performance against Council priorities.
• To analyse internal and external customer needs and recommend and implement appropriate solutions.
• To manage the Digital Development Team to ensure the council s business systems are operational, developed and upgraded.
• Building relationships with stakeholders within the business and with external partners to promote digital innovation.

We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk

Qualifications and Education

Educated to GCSE level or equivalent standard -

A relevant ICT related qualification - Desirable

Certification in Project Management (e.g. Agile)

Experience

Proven experience in managing and developing IT teams. - Essential

Experience in leading service improvement initiatives and implementing new digital services - Essential

Experience in data analysis and utilizing data to inform decision-making - Essential

Knowledge and experience of managing the upgrade and support of software applications. - Essential

Experience in building and maintaining strong relationships with stakeholders at all levels, through the management of cross-departmental projects - Essential

Knowledge, skills and abilities

Excellent people management and leadership skills with an ability to motivate and develop staff - Essential

A willingness to learn and develop own skillset to meet the requirements of the job - Essential

Proven ability to foster a culture of continuous learning and development within the team, including identifying training needs and implementing development plans. - Essential

Excellent communication and interpersonal skills, including the ability to explain complex technical information to non-technical audiences - Essential

Knowledge of data architecture, data modelling, and analytics tools and techniques to extract insights and inform decision-making - Essential

Ability to develop and implement data engineering solutions to handle complex, varied, and highly complex information - Desirable

Ability to translate data into actionable recommendations and business insights, and to influence and engage stakeholders in data-driven initiatives - Desirable

Ability to identify emerging technologies and trends relevant to the organization and develop strategies for their adoption. - Essential

Ability to lead the analysis of business processes to recommend and deliver improvements through ICT to Council staff and Council services. - Essential

Ability to develop and sustain effective relationships with internal customers and third-party suppliers of Council systems. - Essential

Proven ability to manage and deliver large-scale, complex IT projects, effectively allocating resources to balance competing priorities, and successfully engaging multiple stakeholders. - Essential

Strong commercial awareness and understanding of IT costs and benefits - Essential

Strong strategic thinking and planning, with an understanding of risk management and contingency planning - Essential

Focus on user needs and continuous improvement when designing and developing - Essential

Knowledge of database administration, analysis and reporting. - Desirable

Knowledge of Microsoft SQL Server Reporting Services, Granicus Forms, Power BI, web services and integration protocols such as REST, SOAP, JSON. - Desirable

Knowledge of any the following: C#, Python, XML, HTML and JavaScript. - Desirable

Knowledge of GDPR and national data protection laws and information governance. - Essential

Special requirements

Considers information security in all aspects of work undertaken. - Essential

Must be willing to have the Baseline Personnel Security Standard checks, required for this post. - Essential

Knowledge and experience of ITIL - Desirable

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future.

You’ll join a collaborative and inclusive team where you’re supported to grow your skills, explore new opportunities, and contribute from day one. You’ll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow, belong and impact.

The Team

The Data & Digital Advisory team is a key part of our larger Technology and Digital Consulting practice comprising over 100 technologists. We specialise in providing expert advice and guidance across a range of domain areas, with a primary focus on data protection, data governance, Artificial Intelligence (AI) strategy and governance, technology strategy and transaction IT due diligence.

We collaborate closely with clients to understand their unique data and digital opportunities and challenges, delivering tailored, actionable advice. Our support encompasses assessing, building, and managing data and digital capabilities. This includes identifying and mitigating data, AI, and IT risks; selecting vendors to maximise solution value; managing projects for tangible results; establishing robust data governance; ensuring regulatory compliance (including data privacy and AI regulations); and harnessing the potential of emerging technologies like AI.

The Role

Joining as a Senior Consultant within the Data & Digital Advisory team, you will play a crucial role in delivering a diverse portfolio of services to our clients, contributing significantly to both project execution and our team’s growth. This role offers a unique opportunity to gain broad experience across interconnected data and digital domains.

Key Responsibilities:

• Client Engagement Delivery: Actively participate in client-facing engagements, contributing to the delivery of high-quality work products and deliverables across our service portfolio.
• Analysis & Recommendations: Support the analysis of client environments and challenges, developing insightful recommendations aligned with their strategic objectives, communicated clearly and concisely.
• Stakeholder Management: Effectively collaborate with diverse stakeholders, including client personnel (from operational to senior levels) and internal colleagues across Forvis Mazars.
• Domain Expertise Application: Demonstrate and apply a solid understanding across our advisory domains, particularly Data Protection & Data Governance. An understanding and experience in working with AI Regulation and in AI Governance. Foundational knowledge of digital domains such as Enterprise Architecture, Cloud, Technology Due Diligence, and how these translate into relevant, industry-leading practices and integrated solutions.
• Reporting & Communication: Assist in coordinating engagement findings, producing well-structured written reports, and supporting the delivery of compelling presentations to senior stakeholders.
• Adaptable Delivery: Flex delivery style appropriately between strategic advisory engagements and risk-focused assurance projects delivered via internal audit channels.
• Innovation & Market Awareness: Contribute to identifying and understanding emerging technology trends, particularly in data and AI, and support the integration of innovative approaches into our service offerings.

Engagements You Can Expect to Work On:

• Data Privacy Program and Framework Development (GDPR etc.)
• Data Protection Maturity and Compliance Assessments
• Data Protection Officer (DPO) Support Services
• Regulatory Readiness & Audits (e.g., DSA, DMA, EU AI Act)
• Data Management, Strategy and Governance Framework Implementation
• AI Strategy Development and Readiness Assessments
• AI Governance Framework Implementation and Ethical AI Reviews

Engagements You May Support On:

• Technology and Application Strategy Development
• IT and Cloud Effectiveness Assessments
• IT Resilience (BCM and IT DR) Assessments
• Technology Business Case Creation
• Vendor and Product Selection Support
• Technology Transformation Project Management Support
• IT Due Diligence (Buy-side and Sell-side)

The Person

We seek a high-performing, motivated individual with a genuine passion for the intersection of data and digital transformation. You should possess strong analytical skills, the ability to ask insightful questions, understand complex client challenges, and provide tailored, impactful recommendations.

This role offers a unique opportunity to gain broad exposure across our four service pillars (Data Privacy, Data Optimisation, AI Advisory, and Digital Advisory), fostering significant professional development. The ideal candidate is keen to contribute to developing our thought leadership, methodologies, and service offerings, collaborating effectively within cross-functional teams. We provide comprehensive support through coaching, on-the-job training, and assistance in attaining valuable industry certifications to accelerate your career.

Skills, Knowledge, and Experience:

• Essential Experience: Minimum 2 years’ experience in a Professional Services firm or comparable environment, delivering advisory services related to data privacy and data governance. Experience in AI Strategy and Governance is desirable.

• Data Expertise:

• Strong understanding of core data privacy principles and key regulations (especially EU and UK GDPR, familiarity with others like CCPA, LGPD and PDPL beneficial).

• Good grasp of data governance frameworks and data lifecycle management.

• Demonstrable interest and foundational knowledge of AI/Machine Learning concepts, AI governance principles, and ethical AI considerations. Awareness of emerging AI regulations.

Consulting Skills:

• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills, with the ability to articulate complex concepts clearly to diverse audiences.
• Proven relationship management skills.
• Capable of managing multiple tasks and working effectively on concurrent engagements.
• High attention to detail and excellent organisational/time management skills.

Personal Attributes:

• Proactive approach to self-development and continuous learning.
• Collaborative team player with high emotional intelligence.
• Adaptable to blended working environments (in-person, remote) and willing to travel for client needs.
• Strong alignment with our firm’s values: respect, diversity, and integrity.

Advantageous Certifications: Possession of or working towards relevant industry certifications is highly desirable. Examples include: CDMP, ADGP, CIPP/E, CIPM, CIPT, AIGP, ISO 27701 Lead Auditor/Implementer, AWS Certified Cloud Practitioner, Azure Fundamentals (AZ-900), Google Cloud Certified - Associate Cloud Engineer, PRINCE2 Foundation, Certified ScrumMaster (CSM), CRISC, ITIL Foundation.

Training and Progression

You will develop deep expertise in Data & Digital Advisory domains and enhance your business acumen through direct client work. The experience gained provides a comprehensive understanding of how diverse businesses operate and manage their data and digital landscapes. As part of a dynamic and growing team, you will have significant opportunities for career progression, supported by dedicated mentoring and performance management to keep your aspirations on track.

Diversity, Equity & Inclusion

At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people’s unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients.

We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith.

We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential.

At Forvis Mazars, we promote an environment in which you can?grow?your skills,?belong?to a team that values your ideas, and make an?impact?that matters.

A major UK organisation is seeking an experienced Fusion Data Intelligence (FDI) Specialist to support and enhance their enterprise-wide Oracle Fusion data, reporting, and analytics landscape. This is a hands-on technical role with significant ownership, working at the heart of complex HCM, ERP, and EPM data flows.
You will play a key role in maturing the organisation’s FDI capability - driving high-quality data modelling, optimising performance, strengthening governance, and enabling robust, scalable reporting solutions.

Key Responsibilities

• Leverage FDI subject areas and enhance existing models to meet evolving business needs.
• Optimise data performance and query execution across FDI environments.
• Ensure data integrity, consistency, and alignment with underlying source systems.
• Work closely with report writers and business teams to maintain and enhance Oracle Data Visualization reporting solutions across Fusion HCM, ERP, and Oracle EPM Cloud datasets.
• Support and evolve data governance, security, and RBAC models for reporting solutions.
• Document data models, business logic, transformations, and metadata for reuse and governance compliance.
• Troubleshoot and resolve issues related to data modelling and reporting within FDI.
• Lead best-practice approaches for FDI deployment, security, optimisation, and performance tuning.
• Collaborate with Technology teams and third-party partners to plan, coordinate, and deliver aligned work packages.
• Champion continuous delivery and DevOps practices, driving automation and modern engineering standards.

Essential Requirements

• 3+ years’ experience working with Oracle Fusion Data Intelligence (FDI).
• Strong understanding of Fusion data structures, particularly HCM and ERP, with Oracle EPM Cloud knowledge beneficial.
• Experience loading EPM data sets into FDI.
• Expertise in Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud (OIC), Oracle PaaS, and Fusion Middleware.
• Hands-on experience building data pipelines, including integration from custom schemas (eg, EPM connectors).
• Demonstrated ability to develop semantic models in FDI.
• Proven experience designing and extending security models, security contexts, and RBAC.
• Strong SQL & PL/SQL skills.
• Practical experience with performance tuning in reporting and data-intensive environments.
• Ability to work independently and own delivery of end-to-end solutions.
• Experience integrating with Master Data Management solutions (eg, EDM).
• Ability to clearly articulate technical and functional changes to both technical and non-technical audiences.
• Proven ability to lead technical and/or functional teams in an Agile environment.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent communication, stakeholder management, organisation, and self-motivation.
• Ability to manage and prioritise a demanding workload.

Desirable Skills

• Oracle Cloud certifications (eg, Oracle Analytics Cloud Professional, OCI Foundations, Autonomous Data Warehouse Foundations).
• Background in IT consulting, support, ITIL processes, SDLC, and understanding of server/database environments.
• Hands-on experience with FDI implementation or support, including knowledge of FDI data structures.
• Experience building advanced BIP and OTBI reports.
• Experience with REST/SOAP Web Services.
• Experience supporting FDI in public sector environments.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

London

6 Months contract

Overview

We are looking for a proactive and technically strong SRE Engineer to join a leading Investment clients operations team on a contract basis. This role blends cloud engineering, automation, monitoring, and structured operational support.

You will play a key role in maintaining platform reliability, improving automation, strengthening observability, and ensuring operational best practice across our Microsoft Azure environment.

This position is ideal for someone who enjoys solving complex problems, automating repetitive tasks, and working within a well-structured ITIL-aligned operations environment.

Key Responsibilities

Design, develop, and maintain automation solutions using PowerShell to optimise workflows and improve operational efficiency

Monitor platform performance, availability, and security using tools such as Datadog

Support and maintain Microsoft Azure services, including governance, networking, and security configurations

Manage and support identity and endpoint services including:

Microsoft Intune

Microsoft Entra ID (Azure AD)

Active Directory (Group Policy, user lifecycle, device management, conditional access)

Participate in Incident and Change Management processes aligned to ITIL best practices

Investigate, diagnose, and resolve technical issues using structured troubleshooting methods

Contribute to continuous improvement of operational processes, documentation, and automation tooling

Work within defined SLAs, escalation paths, and change controls

Technical Skills & Experience

Essential

Strong PowerShell scripting experience for automation and infrastructure tooling

Hands-on experience with monitoring and observability platforms (preferably Datadog)

Solid working knowledge of Microsoft Azure services, governance, networking, and security

Practical experience with:

Microsoft Intune

Microsoft Entra ID (Azure AD)

Active Directory (Group Policy, identity lifecycle, device management)

Experience working in structured operations or support environments with defined SLAs and change management controls

Good understanding of ITIL principles, particularly Incident and Change Management

Desirable

Experience improving monitoring maturity and observability practices

Experience implementing automation to reduce operational overhead

Exposure to security best practices in cloud environments

TPBN1_UKTJ

Servicenow Platform Designer with SC or DV Clearance is required by our government client based in London/Midlands

Working in an SC Security Cleared environment. Due to the urgency of the role, you will hold a current SC or DV (Developed Vetting) Clearance (or be eligible)

To start ASAP

Rate c £(Apply online only) pd (Umbrella)

Role:

You will provide strategic, technical, and design leadership for the ServiceNow platform, ensuring it is architected, configured, and governed in a scalable, secure, and sustainable way. The Platform Designer shapes the end to end platform design across CMDB, integrations, and core workflows, enabling major transformation activities and long term service evolution

Skills:
Deep expertise in ServiceNow platform design across ITSM, CMDB, Discovery, ITOM, and IntegrationHub.
Strong capability in CMDB architecture, CI class modelling, relationship design, and data governance.
Strong understanding of API/web service design (REST/SOAP), MID Server patterns, spokes, and automation workflows.
Experience designing Scoped Applications, secure configuration models, and platform-level controls.
Knowledge of ITIL v4, service design principles, and enterprise grade architecture patterns.
Understanding of discovery, service mapping, data ingestion and integration patterns.

Responsibilities

Define, maintain, and evolve the ServiceNow platform design, guardrails, and configuration standards.
Develop platform-wide design patterns covering CMDB, ITSM, ITOM, automation, and integration workflows.
Act as the design authority for all ServiceNow changes, ensuring solutions remain aligned to wider enterprise architecture.
Solution Design Assurance
Lead complex solution and workflow designs, ensuring usability, maintainability, and adherence to best practice.Review and validate development outputs, ensuring alignment to design principles and long-term sustainability.
Shape the platform s environment strategy, including version upgrades, performance optimisation, and health monitoring.
Platform Strategy Roadmap
Provide strategic input into licensing, roadmap planning, security posture, and the future evolution of the platform.
Work closely with the Product Owner, Technical Lead, and BA community to design upcoming releases and platform enhancements.
Data, Integrations Workflow OrchestrationDefine ServiceNow data design, CMDB modelling, and governance approaches.
Design integration patterns, data flows, and orchestration using IntegrationHub, APIs, and the MID Server.

• SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Are you passionate about shaping the future of cloud and DevOps? Do you thrive at the intersection of business strategy and technology transformation?
We are looking for a Managing Consultant Cloud & DevOps to join a growing Cloud Advisory practice. This is an opportunity to lead large-scale DevOps transformations, shape platform engineering strategies, and influence C-level stakeholders while contributing to the growth of a top-tier consulting practice.

??? Your Role
As a Managing Consultant, you will help organisations accelerate cloud adoption and unlock business value through modern DevOps and platform engineering capabilities.
You will:
?? Lead DevOps Transformation
Assess, define, and implement DevOps capabilities to drive innovation, agility, cost optimisation, and faster time to market
Design DevOps operating models (CI/CD, SRE, DevSecOps, DevX)
Define maturity roadmaps and measurable improvement plans
?? Champion Platform as a Product
Advocate for treating platforms as products with user-centric design
Define platform vision, roadmaps, and lifecycle management
Embed product metrics (OKRs/KPIs, DORA metrics) to drive continuous improvement
?? Drive Product Lifecycle Ownership
Lead platform ideation, launch, iteration, and sunset
Establish governance, support models, and clear documentation standards
?? Maximise Technology Investments
Leverage existing ITSM tools and frameworks
Optimise cloud and DevOps investments to deliver measurable ROI
?? Shape the Future of Platform Engineering

?? Leadership & Commercial Impact
As a senior leader within the practice, you will:
Lead complex, multi-stream transformation programmes
Engage senior stakeholders (CIO, CTO, CDO)
Contribute to and lead proposals, bids, and RFP responses
Support consulting sales in excess of £500,000 per annum
Develop market propositions and thought leadership assets
Mentor and develop high-performing teams

?? Your Profile
You are a strategic thinker and hands-on problem solver who excels in client-facing environments and thrives in ambiguity.
You bring:
Experience designing lean processes across product, engineering, and operations
Consulting or coaching experience in agile and DevOps transformation
Strong understanding of:
Hybrid & multi-cloud environments
CI/CD pipelines
SRE & DevSecOps models
Observability & monitoring platforms
ITIL and ITSM frameworks
Experience defining and tracking OKRs/KPIs
A product-centric mindset applied to platform engineering
Demonstrated cross-functional leadership
Experience in platform product management is highly desirable.

Location: Hybrid, Watford (2 days per week in office)Type: Full-timeSalary: £60,000 - £80,000 + commission OTE £120,000 - £150,000

About the Role

We’re seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales, software integration, and automation.

This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers.

You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations.

This is an opportunity to join a rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem.

Key Responsibilities

New Business Development & Lead Generation

• Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM / MSP sector.
• Identify and engage key decision-makers across IT, Operations, and Service Management functions.
• Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach.
• Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn Sales Navigator).

Solution Sales & Deal Management

• Lead discovery sessions to uncover client pain points around ITSM, integration, and automation.
• Deliver solution-oriented demos and workshops, aligning our services to customer use cases and business outcomes.
• Navigate complex, multi-stakeholder sales cycles with precision and persistence.
• Own the full sales cycle - from prospecting and qualification to negotiation, close, and successful handover to the delivery team.
• Position our solutions as strategic, outcome-driven partnerships that enhance efficiency, visibility, and automation for clients.

Industry Expertise & Collaboration

• Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.), integration tools, and service automation technologies.
• Share market insights and customer feedback with internal teams to shape go-to-market and product strategies.
• Collaborate cross-functionally with Marketing, Product, and Partner teams to align campaigns and customer success efforts.
• Maintain accurate pipeline and forecasting data using established CRM and reporting processes.

What We’re Looking For

Required:

• A HUNTER ITSM industry new business experience is a must. You will have an engaging personality and solution expertise. Understanding user experience to put together the building blocks for success service design.

• Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments.

• Demonstrated success selling ITSM or automation-based integration solutions (e.g., ServiceNow, Jira, or similar).

• Strong understanding of managed services, outsourcing models, and recurring revenue sales structures.

• Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations.

• Excellent communication, presentation, and consultative selling skills.

• Self-starter mentality with a strong ownership mindset and bias for results.

• Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.).

• Understanding integration platforms, automation tools, or workflow orchestration solutions.

• Experience of selling into MSPs or enterprise IT service teams, or, reseller experience.

Additional Information

• HQ based in Finland - initial onboarding includes a 1-week induction and culture immersion at our Finnish headquarters.
• Global offices located in London, Finland, USA, and Germany.
• Collaborative, innovative environment with a focus on professional growth, autonomy, and shared success.

Location: Hybrid - North London (2 days per week in office)Type: Full-timeSalary: £60,000 - £80,000 base + uncapped commission

About the Role

We are seeking a commercially driven New Business Solutions Sales Executive to accelerate growth across our ITSM, integration, and automation services.

This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration and automation capabilities as a strategic extension of their IT operations.

You’ll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem.

This opportunity is well suited to a solutions-led seller who enjoys opening new relationships, navigating complex buying environments, and selling high-value outcomes rather than transactional products.

What You’ll Be Doing

New Business Development

• Build and execute a structured new-logo strategy across MSPs, service integrators, and enterprise IT organisations.
• Identify and engage senior decision-makers across IT, Service Management, Operations, and Digital Transformation.
• Qualify opportunities using a consultative, value-led approach that connects technical challenges to commercial outcomes.
• Develop targeted outreach and account strategies using CRM and sales intelligence tools (e.g. HubSpot, Salesforce, LinkedIn Sales Navigator).

Solution & Deal Leadership

• Lead discovery sessions to uncover challenges around ITSM, integration, automation, and service orchestration.
• Deliver solution-oriented presentations, demos, and workshops aligned to customer use cases and operational objectives.
• Own complex, multi-stakeholder sales cycles from initial engagement through to close and handover.
• Position our services as long-term partnerships that drive efficiency, visibility, and automation across IT operations.

Market Insight & Collaboration

• Stay current with leading ITSM platforms (ServiceNow, BMC, Jira Service Management, Freshservice, etc.) and trends in integration and automation.
• Share customer insight with Marketing, Product, and Delivery teams to influence go-to-market strategy and service development.
• Maintain accurate forecasting, pipeline management, and reporting through established CRM processes.

What We’re Looking For

Essential

• Proven experience in new business or solutions sales within IT services, ITSM, integration, or automation environments.
• Track record of selling complex, consultative B2B solutions involving multiple stakeholders.
• Strong understanding of IT service management models, managed services, and recurring revenue structures.
• Ability to translate technical capability into clear, compelling business outcomes.
• Excellent communication, presentation, and stakeholder management skills.
• Highly self-motivated, commercially minded, and comfortable operating with ownership and autonomy.

Highly Desirable (not all required)

• Experience selling around ITSM platforms (e.g. ServiceNow, Jira Service Management, BMC, Freshservice).
• Exposure to integration platforms, automation tools, workflow orchestration, or service management tooling.
• Background selling into MSPs, service providers, systems integrators, or enterprise IT service teams.
• Knowledge of ITSM frameworks such as ITIL or SIAM.

Why Join Us?

• A genuine opportunity to help build and shape a high-growth integration and automation practice within ITSM.
• Strong international presence across the UK, Europe, and the US.
• A collaborative, forward-thinking culture that values expertise, autonomy, and results.
• Structured onboarding, including a one-week induction at our Finnish HQ to immerse you in our technology, culture, and strategy.
• Clear earning potential through uncapped commission and long-term account development.

System Engineer

Location: East London (Hybrid office/home)
Rate: £450 £500 per day (Inside IR35)
Duration: Initial 3 4 month contract (backlog clearance) with strong potential for extension or permanent conversion
Client Environment: Major London Rail customers (TfL, Network Rail station systems)

Overview

We are seeking a mid-to-senior Cybersecurity & Network Assurance Engineer to join a high-performing networks team supporting critical rail infrastructure in London.

This role will focus on cybersecurity governance, assurance, and technical documentation, ensuring networked systems meet customer, regulatory, and industry standards. You will play a key role in clearing an immediate backlog of assurance deliverables while providing technical oversight to junior engineers and supporting SIEM integration activities.

This is a hybrid East London role with no trackside/site access required.

Key Responsibilities

Cybersecurity Governance & Assurance

• Produce and maintain:

• Cyber Security Management Plans (CSMP)
• Risk assessments and threat models
• Assurance and compliance documentation
• Control framework mappings

• Align artefacts to client standards (TfL / Network Rail) and industry frameworks
• Support continual improvement of cyber assurance processes

Standards & Compliance

• Map controls and documentation to:

• ISO/IEC 27001
• IEC 62443 (OT security)
• Customer-specific rail standards

• Ensure deliverables meet governance and audit requirements

Network Security & Architecture Assurance

• Provide design assurance for:

• Secure communications
• Firewalls (e.g., Cisco, Juniper)
• Switching and routed network environments

• Assess effectiveness of implemented security controls in networked systems

SIEM Integration Support

• Produce documentation for SIEM onboarding:

• Data source identification
• Logging requirements
• Use-case and control alignment

• Support assurance activities for SIEM integration (e.g., Microsoft Sentinel environments)

Stakeholder & Team Engagement

• Act as a technical interface to client stakeholders
• Translate technical risk and assurance findings for non-technical audiences
• Provide guidance and quality oversight to junior engineers/graduate staff

Essential Experience

• Cybersecurity governance & assurance in enterprise or critical infrastructure environments
• Proven delivery of:

• Risk assessments
• Threat modelling
• Cyber security management documentation
• Control framework mapping

• Strong knowledge of ISO/IEC 27001 and IEC 62443
• Solid understanding of network architecture and secure communications
• Experience assessing firewalls, switching, and routed networks from a security perspective
• Familiarity with SIEM concepts and onboarding processes (e.g., Microsoft Sentinel)
• Ability to produce clear, client-aligned technical documentation
• Experience working with stakeholders and presenting assurance outcomes

Desirable Experience

• Experience in rail, transport, or OT environments
• Hands-on network configuration (Cisco, Juniper)
• Experience with network management and policy enforcement tools
• Knowledge of Windows Server architectures
• Prior contract/consulting experience
• Experience aligning to customer templates or London-specific standards

Qualifications & Certifications

• HND, degree, or equivalent experience in IT, networking, or cybersecurity
• Cisco CCNA/CCNP (or equivalent experience)
• Security certifications such as CISSP, CompTIA CySA+, or similar (desirable)
• ITIL Foundation (desirable)

Clearance

• Must be eligible for BPSS clearance

Key Behaviours

• Strong written and verbal communication skills
• Ability to operate at mid-to-senior level with minimal supervision
• Comfortable guiding junior team members
• Able to work in a governance, assurance, and documentation-heavy role
• Collaborative approach in a multi-stakeholder environment

Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager

Location: London
Department: Digital Operations
Salary: 65-75k + Benefits

Company Overview:

We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.

As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.

Key Responsibilities:

Team Leadership and Management:

• Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
• Allocate resources efficiently to ensure timely and successful project delivery.
• Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.

Operational Oversight:

• Oversee the daily operations of digital systems, applications, and infrastructure.
• Ensure high availability and performance of all IT services and applications.
• Implement and maintain monitoring systems to proactively identify and resolve issues.

Application Support:

• Manage application support activities to ensure the prompt resolution of incidents and service requests.
• Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
• Ensure all applications are updated, patched, and maintained in line with best practices.

Technical Project Management:

• Oversee the planning, execution, and delivery of technical projects.
• Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
• Facilitate communication and collaboration between project teams and stakeholders.

Cyber Security and Compliance:

• Ensure the implementation and adherence to cyber security policies and procedures.
• Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
• Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.

Quality Assurance:

• Oversee the end-to-end quality assurance process for all digital products and services.
• Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
• Ensure quality assurance processes are followed to maintain high standards.

Strategic Planning and Improvement:

• Develop and implement strategies to enhance digital operations and IT service delivery.
• Identify opportunities for process optimisation and efficiency gains.

Stakeholder Communication:

• Act as the primary point of contact for all digital operations-related matters.
• Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
• Facilitate effective communication between IT teams and business units.

Problem Solving and Incident Management:

• Manage and resolve high-priority incidents and critical issues.
• Conduct root cause analysis and implement corrective actions to prevent recurrence.
• Develop and maintain incident response plans and procedures.

Requirements:

• Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
• Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
• Excellent understanding of IT infrastructure, application support, and digital operations.
• Demonstrated experience in managing technical projects and ensuring successful delivery.
• In-depth knowledge of cyber security principles and compliance requirements.
• Strong understanding of quality assurance processes and methodologies.
• Exceptional problem-solving and analytical abilities.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Familiarity with IT service management (ITSM) frameworks such as ITIL.
• Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.

What We Offer:

• Competitive salary and benefits package.
• A dynamic, collaborative work environment with opportunities for professional development and growth.
• A chance to lead and shape the future of digital operations

2nd Line IT Service Desk Engineer
Surrey - x5 Days a week onsite

My client within financial services based in the Surrey area are recruiting for a 2nd Line IT Service Desk Engineer.

As a 2nd Line IT Service Desk Engineer, you will be providing IT support to end users.

Must have strong O365 / GPO / Azure / Exchange at Admin level

Provide first response and analysis on incidents and follow through resolution.

Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs

Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday)

2nd Line IT Service Desk Engineer Benefits:

• 22 days holiday + 8 Bank Holiday (Holiday’s increase to 27, 1 additional day per year worked)
• Healthy contributed pension
• Training and development
• Access to a number of financial based products
• Dress down Fridays

2nd Line IT Service Desk Responsibilities:

• Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs
• Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday)
• Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates
• Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required
• Build rapport and elicit problem details from service desk customers
• Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one
• Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc)
• Identify and become proficient with appropriate software and hardware used and supported by the organisation
• Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications
• Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc)
• Perform under defined timeframes and proactively report any need for deviation
• Attend meetings that may be necessary in the performance of your duties
• Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety
• Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required
• Understand the operation of Spam Filtering, Web Security and Antivirus
• Leverage provided RMM tool(s) for monitoring, administration, and remote support
• Administer and maintain the joiners / movers / leavers process in a timely and secure way
• Build and distribute corporate hardware while maintaining inventory and asset registers
• Undertake any additional tasks as may reasonably be required from time to time
• Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams
• Participate in the continual improvement of services and processes
• Create and manage support requests to 3rd party vendors when required and follow to resolution
• Work with the Change Manager as required per the Change Management process

2nd Line IT Service Desk Engineer Skills & Experience:

• Minimum 3 years previous experience in a similar role as a 2nd Line IT Support in an SLA, CSAT, ITIL driven environment
• Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade
• Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably)
• Proven written and verbal communication skills
• Proven analytical and problem-solving abilities
• Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops
• Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Identity and Authentication Manager (VP Level) - £120,000 - £125,000 - Permanent Role - Financial Services Overview We are seeking an experienced Identity and Authentication Manager to join the team. This role offers the opportunity to shape the strategic direction of Identity Management and associated toolsets while ensuring service health and driving continuous improvement. You will work primarily with Microsoft Active Directory (on-premises and Azure AD), managing day-to-day operations, maintaining platform standards, and contributing to long-term technical strategy.Role and Responsibilities

• Act as the main escalation point for complex troubleshooting and analysis of BAU incidents.
• Advise on technical direction through workshops and coaching sessions.
• Create and maintain clear technical documentation for peers and less experienced staff.
• Manage and maintain Identity Management platforms, ensuring availability, performance, and security.
• Provide guidance balancing technical facts against business risks for incident resolution and project decisions.
• Drive proactive improvements in processes and procedures using existing tools.
• Produce and interpret service performance and security data for trend analysis and reporting.
• Promote automation and scripting to streamline authentication tasks.
• Collaborate under ITIL frameworks for problem management and root cause analysis.
• Educate other tech functions on authentication technologies and champion customer satisfaction.

Essential Skills & Experience

• In-depth knowledge of Microsoft Active Directory (on-premises) and Azure Active Directory.

• Strong PowerShell scripting skills.

• Minimum 5 years’ experience in Identity Management or Microsoft Systems Engineer certification.

• Experience with Quest AD tools, ADFS, Certificate Services, Privileged Access Management, Single Sign-On protocols.

• Familiarity with Varonis or similar auditing tools.

• Knowledge of cloud resources (IaC, SaaS, Azure fundamentals).

Package

• Salary: £120,000 - £125,000
• Hybrid, with travel to London
• Career Development Opportunities
• Benefits: Pension scheme, professional training, paid holiday

Howdens are looking for an experienced Test Automation Lead to join our growing core systems team at Howdens. In this role you will lead a team of automation specialists, develop our automation tooling and help drive faster, higher quality releases across our digital platforms, including (url removed). This is a permanent full-time opportunity. Our Automation engineers are based at Brackmills Business Park, Northampton and Croxley Park, Watford therefore we would like you to be based from one of these offices and be expected to travel and work onsite 4 days per week. What you will do - Lead, coach and develop a team of automation engineers - Own and improve automation frameworks and tooling including Tosca, Selenium, Ranorex and Robot Framework - Increase automation coverage to support frequent website releases - Oversee design, build and maintenance of automation scripts - Drive best practice, continuous improvement and platform roadmaps - Partner with stakeholders across IT and the business - Manage vendor relationships and ensure systems remain secure and effective What we are looking for - Extensive experience of developing and managing automation tools and test engineers to support frequent, high quality releases to public facing websites in large organisations. - Hands on experience in managing enterprise test automation solutions in a multi-site environment - Proven track record of leading teams in delivering high-quality test automation solutions and enhancements and upgrades - Strong understanding of modern system, development and support best practices - Familiarity with ITIL service management processes - Effective communicator able to translate technical detail when communicated with stakeholders - Strong leadership skills with the ability to motivate, develop, and retain technical talent - Analytical and problem-solving mindset with a focus on performance optimisation and continuous improvement - Collaborative approach, working effectively across business, technical, and vendor teams - Ability to balance strategic platform development with day-to-day operational needs - The role is based in Northampton, Northamptonshire or Croxley Park in Watford, you must live within 75 minutes of us - Some travel will be expected therefore a Driving License is required What we offer - Competitive salary and annual company bonus - Company car or car allowance - Private medical insurance - Excellent pension scheme (company contribution of up to 12%) - 25 days holiday + bank holidays with the option to buy additional days - Free lunch at our onsite canteen (Howden site only) - Staff Discount - Employee Assistance Programme - Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For. How to apply We re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we re keen to hear from you. Howdens is founded on the principle of being Worthwhile for ALL concerned. We re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email removed) with the job title and location, and we will be happy to help you

An exciting opportunity has arisen for an experienced IT professional to join our IT & Systems Department. We are looking for a confident IT Project Manager to work with our DevOps team and newly formed Project Management Office to support the development, direction, and delivery of IT services covering college infrastructure, including on-premise, SaaS and cloud services across storage, network, firewalls, and management systems. What you will be doing on a daily basis, working with stakeholders, executive c-suite and IT teams to deliver critical modern systems for the business. Provide IT Project management support for all Company Core strategic projects. Technical knowledge required: Cisco networking, Firewalls, Windows Server, SQL, Database Concepts, AD, Virtualisation, Microsoft 365 / Azure, IP telephony, Power Shell, SCCM and Intune. The ideal candidate will hold Azure accreditation (AZ-900 or equivalent), Prince2 and ITIL certificated. Have a minimum of 5 years experience working in an enterprise environment as an IT Project Manager. MAIN PURPOSE OF JOB To support the delivery of critical large IT projects as part of the colleges project management office. You will be responsible for leading large projects to ensure the delivery of the business transformation strategy to modernise IT. DUTIES AND RESPONSIBILITIES Define the scope, goals, deliverables and project plan with schedules for multiple projects. Estimate costs, manage budgets and correctly allocate resources. Proactively identify risks, solve technical or personnel issues, and implement contingency plans to ensure projects are successful. Act as the main point of contact, providing regular status updates, and aligning project goals with business objectives. Motivate, coach, directing and guiding cross-functional teams to deliver project deliverables. Utilize project management tooling to monitor progress and maintain comprehensive project documentation. Support service transition from project to production ensuring a support model with monitoring is in place for go live. Ensure projects are delivered to a high-standard meeting requirements, control processes and regular quality assessments. Manage and plan release schedules for deliverables as part of change control. Ensure to review any relevant legislation that could impact the project. Challenge the accepted way of working within WHC Group and encourage colleagues to think differently and innovatively. This is a full time, permanent position, based primarily at our Watford site with travel between our other sites as required (hybrid working pattern available). The closing date for applications is Friday 20th March 2026. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you'll be actively encouraged to upskill. You can access a wide range of discounts and benefits including a cycle-to-work scheme, free on-site parking, generous pension, generous holiday scheme, time off at Christmas, early finishes on a Friday and the opportunity to work from home. Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

1st Line Support

Hybrid 1-2 Days in Office (3 Days During Training)

25,000 - 30,000
Permanent, Full Time

8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week)

Near Liverpool Street Station

City of London

Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector!

Why work for this company?

• Full Benefits List outlined in your contract.
• 20 Days Annual Leave that increases each year.
• Additional Birthday Off to celebrate your special day!
• Overtime Pay for those extra hours put in.
• A supportive work environment with a focus on Work-Life Balance & Flexibility.
• Opportunities for Career Growth & Progression within the company.
• Access to Professional Development & Training to enhance your skills.

As a Client Service Executive, you will be the first point of contact for our users, delivering exceptional support across various platforms. Your key responsibilities will include:

• Answering user calls and emails, providing timely and effective technical support.
• Collaborating with other teams to identify and resolve recurring issues.
• Testing and troubleshooting user-reported problems and communicating findings to internal teams.
• Assisting with onboarding and rollouts of new products.
• Monitoring and managing outstanding support tickets, providing updates as necessary.
• Maintaining accurate records of support requests and resolutions in our ticketing system.
• Adhering to ITIL best practises and escalating unresolved issues when needed.

Requirements:

• Familiarity with Microsoft Office Suite.
• Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus.
• A structured and methodical approach to tasks with strong attention to detail.
• Flexibility in working hours, with a willingness to provide out-of-hours support when required.
• Excellent communication and interpersonal skills, with the ability to articulate technical information clearly.
• Knowledge of operating systems, networking, and relevant technologies.

If you are ready to embark on an exciting journey with our client and make a real impact, we want to hear from you! Don’t miss this opportunity to shine as an Operations Administration Assistant.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis.

IT Service Delivery Manager/IT Service Desk Manager

Responsibilities and Duties:

* Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance.
* Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement.
* A structured and analytical approach to problem solving, ensuring efficient IT service desk operations through methodical troubleshooting, process optimisation, and implementation of best practices.
* Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes.
* Liaise with other internal support teams, internal senior management, and suppliers in the day-to-day management of Incidents and Service Requests.

IT Service Delivery Manager/IT Service Desk Manager

Knowledge, Sills and Experience:

* Experience working in a service desk environment
* Design and implement seamless processes from the ground up, integrating people and technology for optimal efficiency and effectiveness.
* Prior experience working in a legal, professional services or partnership environment
* Excellent communication and customer skills and an ability to work with non-technical end-users and technical (Technology) staff
* Ability to work within a team framework, as well as under own supervision
* Ability to lead by example
* Flexible approach
* ITIL Foundation (minimum) - preferably ITIL 4
* Relevant degree in Information Technology, Computer Science or related field or equivalent professional experience
* Proven experience managing a Service Desk team in a professional services environment

IT Service Delivery Manager/IT Service Desk Manager

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Job Title: Senior Network Engineer

Location: London / Hybrid (UK & Europe travel)

Salary: 60K- 75K

A leading smart buildings and enterprise IT consultancy is seeking an experienced Senior Network Engineer to support the delivery of advanced Cisco-based network solutions across landmark sites in London and throughout Europe.

Role Overview

The business is seeking a technically strong and client-focused Senior Network Engineer based in London. The successful candidate will design, deliver, and support enterprise network infrastructures while acting as a trusted technical advisor to clients. From project delivery to Tier 3 troubleshooting and optimisation, this role requires a blend of deep technical expertise, consultancy skills, and hands-on implementation.

Key Responsibilities

• Design and deliver Cisco-based network infrastructure projects across London and Europe
• Provide remote and on-site technical support to clients
• Investigate and resolve incidents in line with ITIL processes
• Lead Tier 3 troubleshooting and network optimisation
• Act as a client-facing technical consultant, leading meetings and providing strategic advice
• Oversee voice and data networks for key client environments
• Ensure successful project delivery while maintaining high service standards

The Ideal Candidate

• 5 - 10 years’ experience in networking or similar roles
• CCNP certified (CCNA desirable)
• Strong expertise in Cisco routers, switches, wireless, and voice technologies
• Proven experience in network design, implementation, and troubleshooting
• Familiar with ITIL practices and service management processes
• Confident communicator with strong client-facing skills
• Highly organised with the ability to manage multiple priorities

What’s on Offer

• Hybrid working with autonomy and clear progression routes
• Exposure to landmark sites and high-profile clients
• Opportunity to work with cutting-edge Cisco technologies
• Train travel reimbursement
• 25 days annual leave + bank holidays
• Company pension scheme

Role: Delivery Lead - SC Clearance neededType: Contract (6 Months)
Location: UK Wide (Fully Remote)
Working Model: Fully Remote

Contract Payrate: 47 - 57/hr on PAYE
65 - 75/hr on INSIDE IR35 Umbrella

Clearance: Active SC Clearance Required
Dual nationals will not be considered.

The Role:

We are looking for an experienced Delivery Lead to drive complex cloud and digital transformation initiatives within the Public Sector. You will bridge the gap between high-level strategy and agile execution, leading multidisciplinary teams (DevOps, Cloud Engineers, Analysts) to deliver secure, scalable, and citizen-focused solutions.

Key Responsibilities:

• Programme Leadership: Shape delivery strategy and roadmaps for cloud-native/hybrid infrastructure (Azure, AWS, GCP).
• Agile Governance: Manage sprint cycles, backlog prioritization, and delivery metrics (DORA) using Jira or Azure DevOps.
• Technical Oversight: Review Infrastructure as Code (IaC) and automation workflows to ensure scalability and resilience.
• Stakeholder Management: Navigate complex client contracts, manage third-party vendors, and lead service recovery for failed SLAs.
• Compliance: Ensure all delivery aligns with GDS, NCSC, and ITIL standards.

Requirements:

• Proven Lead: Extensive experience in service delivery within digital or legacy environments.
• Public Sector Savvy: Deep understanding of Government Service Standards and secure delivery practices.
• Commercial Acumen: Ability to manage internal charging mechanisms and interpret complex contracts.
• Communication: Expert at presenting technical risks to non-technical senior leadership.

This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com

Randstad Technologies is acting as an Employment Business in relation to this vacancy.