ITIL Jobs in London

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ITIL Jobs in London

Overview

Looking for top ITIL jobs in London? Haystack connects IT professionals with leading employers offering exciting ITIL roles across the city. Explore a wide range of ITIL job opportunities in London today and take the next step in your IT service management career with Haystack.

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Lead ServiceNow Developer - 12 month FTC contract

This is a 12 month FTC contract role to a public sector client. You can work hyrbid in London (2 days per week in London office) or remote in the UK (visit London office once every two month).

Our client is about to deploy ServiceNow platform and looking for a team of 6 Lead ServiceNow Engineers that could do hands on Javascript development to join and kick off the project.

Key Job Reuquirement:

Strong experience in ServiceNow development, across ITSM, ITOM, or CSM modules.

Experience in developing Scoped applications

Proficiency in JavaScript, Glide scripting, and ServiceNow’s development tools.

Experience delivering and maintaining integrations using REST and SOAP APIs.

Sound knowledge of ITIL processes and ServiceNow SDLC.

Demonstrated ability to lead teams and mentor others in technical practices.

Experience of working in large-scale, multi-team environments with legacy integration.

Key Responsibilities

Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules.

Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies.

Ensure all development aligns with engineering standards and platform governance.

Oversee integrations using REST/SOAP APIs and help modernise connections to heritage systems.

Line manage and coach junior and mid-level developers, supporting their professional development.

Guide the team in backlog refinement, story estimation, and sprint planning.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Technical Support Analyst / Modern Workplace Engineer

Devonshire Hayes Recruitment Specialists Ltd

Devonshire Hayes has partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team. You will be tasked with the following,

Experience working within an IT support environment

Comfort working within an ITIL framework (incident, request, change, problem).

Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint).

Familiarity with Windows 10/11 desktops, Intune, Autopilot.

A knack for explaining tech in plain language, without jargon.

Excellent customer service skills both over the phone and in person.

Nice to have:

Experience with Freshservice (or another ITSM platform).

Familiarity with Active Directory and Azure Active Directory basics.

This opportunity requires you to work in the office full time (5 days per week).

Senior ServiceNow Developer

Arden Resourcing Limited

I am recruiting a Senior ServiceNow Developer on behalf of my client who is a leading ServiceNow partner.The Technical Consultants design and build high quality ServiceNow solutions for a range of projects and clients.

This role is hybrid working and you would need to be office based two days per week (Tuesday & Thursday).

In this role you will be tasked with:

Developing on the ServiceNow platform to meet business/client requirements

Engaging with Operate team and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures

Implement new functionality for customers while using ServiceNow best practices

Assist in troubleshooting ServiceNow upgrades, patching, and release management

Provide analysis of problems and possible solutions

You will have:

5 years’ experience developing the ServiceNow platform

Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc)

ServiceNow Certified System Administrator accreditation required, and having CIS-CSM / CIS-ITSM, ITIL v4 Foundation would be advantageous

IT Application Support Analyst

Job Description

We now have a new opportunity for an Application Support Analyst to join the London Application Support Team. Reporting into the Application Support Manager, the role will be responsible for providing high quality support of AJ Bell’s trading platform, helping to develop, refine and maintain processes and improvements and providing excellent customer service to the business and our clients.

Where appropriate, the role will also be responsible for providing support on incidents that are escalated by the Application Support Manager.

What does the job involve?

Management of application support tickets and keeping the queues as low as possible.

Provide solutions to operational processes by establishing outstanding issues and inefficiencies.

Ensure that documented departmental procedures are kept up to date.

Monitoring of production environment (Windows, Linux and IBM System I).

Log and manage issues with 3rd parties, ensuring service levels and user updates are maintained.

Root cause analysis - identifying underlying root causes for recurring issues.

Supporting project work as agreed with the Application Support Manager.

Varied involvement in projects and initiatives relating to the trading platform. Both as an SME and occasionally as a team member to help deliver work packages.

Where required, involvement in releases to help support and implement more complex releases with important functionality, such as core software upgrades.

Assist in developing the team into a mature application support function.

Co-ordination with users regarding owned change.

Providing cover for other team members as required.

Ensure that all duties are carried out with the aim of protecting customers and improving customer experience.

Supporting and enabling the business to achieve its regulatory requirements, including consumer duty.

Highlighting potential risks and reporting them to the relevant person.

Completing annual objectives and displaying behaviours that align with AJ Bell’s core values.

About you

Excellent personal management and organisation skills.

Excellent communication skills, both verbal and written.

An analytical mind-set and technical ability.

Ambitious and driven to exceed expectations.

Ability to communicate at all levels, building positive relationships with colleagues and clients and maintaining excellent customer service skills.

Credible and professional.

Able to challenge appropriately and present solutions.

A high attention to detail.

Self-starting and able to work on own initiative

Good knowledge of a database language, DB2 SQL, MySQL, MongoDb etc.

Excellent knowledge of at least one of the following, IBMi (iSeries) system administration, Windows or Linux environments.

Excellent knowledge of the Financial Services industry.

Experience working within a Change and Release framework

Experience of scripting languages i.e. CL, bash, powershell etc.

Experience of contributing to small projects or service improvement initiatives.

Good knowledge of the ITIL framework, working towards a qualification.

About us

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience.We have over 620,000 customers using our award-winning platform propositions to manage assets totalling more than £96.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK’s ‘Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work.

Our perks and benefits

Competitive starting salary

Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell scheme

A choice of pension schemes with matched contributions up to 6%

Discretionary bonus scheme

Annual free share awards scheme

Buy As You Earn (BAYE) Scheme

Health Cash Plan - provided by SimplyHealth

Private healthcare scheme and dental plan

Free gym membership

Employee Assistance Programme

Bike loan scheme

Sick pay+ pledge

Enhanced maternity, paternity, and shared parental leave

Loans for travel season tickets

Death in service scheme

Paid time off for volunteer work

Charitable giving opportunities through salary sacrifice

Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more

Ongoing technical training

Professional qualification support

Talent development programmes

Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off

Monthly leadership breakfasts and lunches

Hybrid working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That’s why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

Technical Support Analyst / Modern Workplace Engineer

Devonshire Hayes Recruitment Specialists Limited

Devonshire Hayes has partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team. You will be tasked with the following,

Experience working within an IT support environment

Comfort working within an ITIL framework (incident, request, change, problem).

Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint).

Familiarity with Windows 10/11 desktops, Intune, Autopilot.

A knack for explaining tech in plain language, without jargon.

Excellent customer service skills both over the phone and in person.

Nice to have:

Experience with Freshservice (or another ITSM platform).

Familiarity with Active Directory and Azure Active Directory basics.

This opportunity requires you to work in the office full time (5 days per week).

Service Continuity, Disaster Recovery Specialist, Hybrid

**Risk & Disaster Recovery, Business, Continuity, Service ContinuityLeading UK business based in LondonUp to £750 per day (Umbrella engagement)**Hybrid working (3 days on site)

Our client, a successful and well known UK business is looking to hire a Risk and Disaster Recovery specialist.

The successful candidate will be responsible for developing and executing an IT disaster recovery (including risk management strategy) for enterprise infrastructure. You will also plan for ongoing maintenance.

You will also ensure our clients IT infrastructure and services remain resilient and recoverable in the event of disruption.

In depth expertise in ITIL frameworks is essential. Previous experience in disaster recovery planning and risk management is also essential. The ability to work closely with business, technical and vendor stakeholders.

Engagement via Umbrella Company Only; all taxes & NI deducted at source.

General responsibilities: -

Define / maintain IT disaster recovery framework ensuring alignment with business continuity objectives.

Conduct risk assessments of existing infrastructure services enabling identification of mitigation strategies.

Develop and document disaster recovery plans and runbooks.

Manage and run regular Disaster Recovery exercises.

Compliance with ITIL best practices for risk and recovery management.

Collaborate with service owners, dept. heads and vendors to ensure new DR processes are built into future designs.

Advise incident and problem management teams in identifying risk-related root causes.

Advise stakeholders with regular reporting on risk exposure, Disaster Recovery readiness and general performance.

Skills & Experience required:

Proven and in depth experience in business continuity, IT disaster recovery & risk management leadership.

Strong knowledge of ITIL.

Relevant experience developing and implementing DR plans in large-scale enterprise environments.

Infrastructure resilience and failover strategies.

Ability to engage with senior stakeholders

ITIL v4 certification

Knowledge of regulatory requirements for IT risk and resilience e.g. ISO 22301, ISO 27001

Experience working in highly regulated environments.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason***,*** please let us know when you apply or talk to the recruiters directly so we can support you.

Application Packaging & Deployment Engineer

Salary: £50,000-£60,000Contract: 12-month FTC (extensions likely)Location: Fully remote (occasional UK travel)Clearance: UK Security Clearance (SC) - Required

Why This Role Stands Out

Work on enterprise-scale application packaging and deployment in a high-profile IT environment.

Hands-on with cutting-edge tools including SCCM, Intune, AdminStudio, and PowerShell.

Opportunity to modernize legacy applications and deliver reliable, automated software deployments.

Remote-first role with occasional team meet-ups.

12-month FTC with extensions possible - excellent contract stability.

Role Overview

We’re looking for two Application Packaging & Deployment Engineers to package, test, and deploy applications across the enterprise. You’ll work closely with deployment teams, service operations, and governance teams to ensure consistent, secure, and compliant software delivery.

Key Responsibilities

Package applications using AdminStudio, InstallShield, and PowerShell.

Maintain consistent naming conventions and package standards.

Migrate legacy applications to MSIX or Intune-based deployment.

Deploy and troubleshoot applications via SCCM and Intune.

Maintain deployment infrastructure including collections, boundaries, and distribution points.

Work across pre-production and production environments to ensure smooth rollout.

Document processes and share knowledge with internal teams.

Participate in change management and governance activities.

Skills & Experience

Proven experience in application packaging (MSI, App-V, Intune).

Strong command of SCCM (Current Branch).

Scripting skills: PowerShell, VBScript, Batch.

Knowledge of Windows 10/11, Active Directory, and Group Policy.

Experience with Intune, Autopilot, and Conditional Access.

Ability to work in a collaborative, multi-team enterprise environment.

Microsoft certifications (MCSA, MD-102) and ITIL Foundation are desirable.

If your hold this sounds like you, and you hold SC Clearance than apply today and one of our team will be in touch with you to discuss the opportunity in more detail.

Microsoft Cloud Consultant

Nigel Frank International

Job Title: Microsoft Cloud Consultant

Location: Hybrid / London

Salary: Up to 65k DOE

Overview:

Key Responsibilities:

Deliver Azure and Office 365 migrations.

Design and implement infrastructure projects from conception to handover.

Work closely with clients and vendors to ensure smooth project delivery.

Provide regular project updates and reporting.

Requirements:

Experience implementing infrastructure projects.

Experience with Azure and Office 365 migrations.

Strong business communication and customer-facing skills.

Exposure to solution design and cloud technologies.

Qualifications such as MCSA: Office 365, MCSD: Azure, or ITIL Foundation are desirable.

What’s on Offer:

Competitive salary (Up to 65k DOE)

Learning and career development opportunities

Hybrid working environment (2 days per week in London)

Technical Delivery Manager

IT Technical Service Delivery Manager

Location: Grays, Essex

Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact?

We’re on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager.

What You’ll Be Doing:

Be the go-to expert for escalated technical issues

Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction

Partner with the Project Manager to scope and deliver IT projects

Mentor and guide technical team members

Identify and implement improvements in service delivery

Maintain accurate technical documentation and report on KPIs

What You’ll Bring:

Experience in IT support or technical management (MSP experience ideal)

Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential)

Proven leadership and project delivery skills

Excellent communication and stakeholder management

ITIL, PRINCE2, or Agile certifications (a plus)

Why Join Them?

Competitive salary

Career development opportunities

Supportive, collaborative team culture

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Technology Support Specialist

Our top-tier US law firm client that values collaboration and innovation, is recruiting a knowledgeable Technology Support Specialist to join their close-knit team of three in London.

Salary to £50,000 + paid overtime

Monthly rotating shift pattern between 08:30am - 6:30pm

Superb employee benefits, including a £100 monthly employee contribution, free lunch every Wednesday, discretionary bonuses, and more!

Office based - Liverpool Street

We’re looking for candidates with experience supporting end users across hardware, software, and general IT systems. This role will also include configuring devices such as workstations, printers, and mobile phones, and assisting with non-standard home systems and software.

Technology Support Specialist Key Responsibilities:

Log all incoming incidents and requests as well as actions taken to resolve them

Respond to incidents and request escalations from Help Desk and provide technical assistance to end users

Assist in telecom phone setup using Cisco Unified Communications Manager and Cisco Unity Connection Administration to create extensions/voice mail and modify users’ phones when requested

Setup, dismantling and relocating users’ desks

Manage and maintain technology equipment inventory in asset management system

Ensuring all Video Conference requests are reserved accurately and changes to these are captured in accordance with the requestor’s wishes

Maintain strong knowledge of third-party video conference systems. Including but not limited to: WebEx, Zoom, MS Teams

Travel to Europe/Paris office to provide on-site support to firm’s Paris-based community

Technology Support Specialist Skills & Requirements:

Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL

3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm

In-depth technical background and experience with current Windows Operating Systems, Microsoft Office, Citrix, VPN, Interwoven FileSite, Innova template and other legal industry application

Strong knowledge of desktop hardware and peripherals, phones, and A/V equipment (PCs, notebooks, printers, scanners, mobile phones (iOS and Android)

Knowledge of network and Internet technologies, protocols and concepts (TCP/IP, DHCP, Ethernet), and Internet TCP/IP protocols for both wired and wireless connections

Demonstrated experience in supporting local external drives, local backup solutions, personal firewalls, wireless hardware (mice and keyboards) and wireless routers

Robert Half is partnering with a great non for profit organisation to recruit a London-based IT Project Manager on an initial 12 month project.

Role:

The project manager will be required to lead end-to-end delivery of IT infrastructure and digital transformation projects, including:

Migration from existing intranet to Microsoft SharePoint Online (Phase 1).

Migration of on-premise file services to SharePoint/OneDrive (Phase 2).

Migration of on-premise servers to Azure Cloud Infrastructure, including hybrid configuration and AD Connect.

Implementation of a new cloud-based telephone system, ensuring business continuity.

Coordination of external developers for Salesforce CRM enhancements across two departments.

Create and manage project plans, budgets, time lines, and deliverable.

Apply PRINCE2, PMP, Agile, or similar methodologies to structure and execute projects.

Conduct risk management, issue resolution, and compliance oversight (ISO27001, GDPR).

Perform post-implementation reviews to ensure stability, performance, and optimisation.

Act as the primary liaison between technical teams, business stakeholders, and suppliers.

Experience:

Bachelor’s degree in IT, Computer Science, Engineering, or related field (or equivalent experience).

Professional certifications: PRINCE2, PMP, AgilePM, Scrum Master, ITIL, MSP.

5+ years of IT project management, with a strong focus on cloud migration

Proven track record of delivering multi-phased Microsoft 365 and Azure projects.

Demonstrated success in SharePoint intranet and file migration.

Experience in vendor selection, contract negotiation, and change management.

Background in leading IT transformation projects within a complex, multi-site organisation.

Strong stakeholder engagement and communication skills (technical & non-technical).

Ability to manage multiple priorities and deliver under pressure.

Overview:

Initial 12-Month Contract

Not-for-Profit Organisation

Initially on-site in Southeast London, with transition to hybrid working

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

Product Support Specialist - Contract

Day Rate: £210 per day (IR35 TBC)Length: Minimum 3 months (initial, with potential to extend)Location: Hybrid, UK-basedSector: International Waste Management Company

We are looking for a Product Support Specialist to join an international waste management company on a contract basis. You will play a key role in supporting and maintaining IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers variety, with the chance to get involved in troubleshooting, product support, user training, and cross-functional projects.

What you’ll be doing

Providing product and technical support to users across Salesforce, ServiceNow, WalkMe and other platforms.

Managing incidents, problems, changes, and releases.

Troubleshooting issues, resolving tickets, and escalating when needed.

Working with vendors on bug fixes and feature requests.

Running user training sessions, workshops, and demonstrations.

Gathering feedback to support product improvements.

What we’re looking for

2-3 years’ experience in IT or Salesforce support role.

Salesforce Administrator certification (Admin 201 / ADX201).

Strong troubleshooting skills and stakeholder management.

Experience with ServiceNow or JIRA (desirable).

Knowledge of ITIL processes.

Why apply?

Competitive day rate of £210 (IR35 TBC).

Minimum 3-month contract with scope to extend.

Hybrid working model.

Opportunity to develop skills across Salesforce, ServiceNow and wider IT platforms.

Be part of a global organisation driving environmental impact.

If you are a motivated Product Support Specialist who enjoys solving problems, supporting users, and working across multiple systems, we would love to hear from you.

Apply now to be considered.

Rates depend on experience and client requirements

Service Transition Programme Manager

**Technical Programme Manager - Service Transition - Hybrid / London - £120K + Bonus & Excellent Benefits****Overview:**A prestigious global financial institution is seeking an experienced Technical Programme Manager with strong expertise in service transition and technology change delivery.In this pivotal role, you will oversee business-critical programmes that ensure new and enhanced technology services are transitioned seamlessly into live operations. This includes managing the introduction of enterprise platforms, cloud-based solutions, and large-scale technology change initiatives, ensuring they are delivered with resilience, governance, and operational readiness at the forefront.You will lead a team of Project Managers, collaborating closely with service management, operations, and technology teams to guarantee that all new services are stable, supportable, and aligned with business objectives.Role & Responsibilities:

Oversee the planning and delivery of major service transition programmes, ensuring smooth handover of technology services into BAU.

Embed best practice across service readiness, operational acceptance, and governance controls.

Provide strategic leadership and guidance to Project Managers, ensuring programme delivery aligns with business and IT strategy.

Build strong relationships with senior stakeholders across technology, service management, and business functions.

Manage vendors and service partners to ensure effective knowledge transfer, documentation, and support readiness.

Monitor programme risks, dependencies, and benefits realisation, with a focus on resilience and operational stability.

Drive continuous improvement in service transition frameworks, processes, and delivery standards.

Essential Skills & Experience:

10+ years’ experience leading complex technology/service transition programmes, ideally within financial services.

Proven ability to deliver enterprise-scale programmes involving service introduction, operational readiness, and technology change.

Strong understanding of IT service management principles (ITIL), governance, and change management.

Demonstrated expertise in budget oversight, stakeholder engagement, and executive-level reporting.

Excellent leadership skills with experience building and mentoring high-performing delivery teams.

Exceptional communication and influencing skills, with the ability to collaborate across technical and non-technical groups.

Package & Benefits:

£120,000 base salary

Annual performance bonus

Hybrid working model (3 days per week in central London)

Private healthcare cover

Market-leading pension scheme

Comprehensive lifestyle, wellbeing, and financial benefits

Infrastructure Services Analyst - 12-Month Fixed-Term Contract

A global professional services firm is seeking an experienced Infrastructure Services Analyst to support and maintain its core IT infrastructure. This role is ideal for someone with a deep technical background in networking, servers, storage, cloud platforms, and unified communications, and who thrives in a collaborative, service-driven environment.

Key Responsibilities:

Manage and support the firm’s infrastructure: servers, storage, firewalls, WAN/LAN, Wi-Fi, internet, and unified communications.

Administer and monitor systems including Windows Server, Azure, Entra ID, Intune, VMWare, VXRail, Rubrik, Commvault, and more.

Conduct vulnerability analysis and manage patching using SIEM tools (eg, Rapid7).

Collaborate with the security team to ensure proper infrastructure security controls are deployed and maintained.

Lead technical troubleshooting and respond to incidents in line with change and incident management protocols.

Maintain accurate documentation of infrastructure components, maintenance activities, and configurations.

Provide guidance and training to other IT colleagues to ensure cohesive service delivery.

Engage with vendors and third parties for escalations and managed services.

Participate in out-of-hours support and emergency response, as needed.

What We’re Looking For:

8+ years of experience in IT infrastructure or systems administration within complex, global environments.

Experience working within ITIL frameworks and ideally ISO 27001-compliant settings.

Strong working knowledge of:

Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online)

Azure IaaS

VMware vSphere & Dell VxRail

NetApp storage

Juniper Mist & Cato SESE firewalls

PowerShell Scripting and automation

Windows Server ()

Networking: DNS, DHCP, subnets, VLAN, TCP/IP, SD-WAN, VPNs

Desirable Certifications:

Microsoft Azure Administrator (AZ-104)

VMware Certified Professional (VCP)

Juniper Mist AI (Wireless/Wired)

Microsoft 365 Fundamentals

ITIL Foundation (v3 or v4)

This is a fantastic opportunity to contribute to the ongoing stability, security, and innovation of a global infrastructure estate, while working in a collaborative and forward-thinking IT team.

Service Operations Manager

Saab UK is a British company that is part of Saab Group’s global high-technology operations. Saab offers world-leading solutions and services in defence, aviation, space and civil security. In the UK, we bring together the best of Swedish and British innovation and engineering to provide our customers with products and solutions that push boundaries for what is considered technically possible. Our mission is to help our customers to keep people and society safe.

As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Across the country, we have seven principal sites which focus on software engineering, AI swarming drones, underwater robotics, training services and radars. Globally, we number over 24,000 employees and have operations on all continents. Technologically, we are leaders in many areas and we reinvest a high proportion of our earnings in internal research and development. We collaborate with colleagues around the world who all share our challenge - to make the world a safer place.

Saab is a company with opportunities, a company where we see diversity as an asset and where you have both considerable responsibility as well as good opportunities for advancing in your career. Additionally, Saab is a company that respects each person’s needs for a rewarding life beyond work.

The Role

You will be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports.

As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving the SAFE platform and its supporting systems, services, and infrastructure.

This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance.

Key Responsibilities

Leadership & Strategy

Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction.

Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement.

Mentor and develop team members, encouraging professional growth and performance excellence.

Operational Management

Own and manage daily service operations (excluding frontline support), including change enablement, incident coordination, major incident response, service reviews, and reporting.

Oversee resource allocation across projects and functions, ensuring optimal use of team capabilities, staffing, and budget.

Monitor and analyse SLAs, KPIs, and service metrics, identifying trends and opportunities for improvement.

Service Quality & Governance

Drive governance and best practices across the service lifecycle-covering service design, transition, operation, and continual improvement.

Act as a coordination lead for high-impact incidents, manage post-incident reviews (RCAs), and implement corrective actions.

Continuously evaluate and refine operational processes (e.g., change management, environment readiness, incident/problem workflows).

Cross-functional Collaboration

Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services.

Ensure operational alignment across teams, facilitating effective cross-team collaboration.

Stakeholder & Customer Engagement

Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution.

Maintain open communication with customers, addressing service-related concerns and driving service excellence.

Communicate effectively with internal and external stakeholders, providing insights and updates on service health and operational performance.

Continuous Improvement

Lead initiatives to increase automation, observability, and operational resilience.

Stay abreast of industry trends, emerging technologies, and best practices, fostering a culture of continuous learning within the team.

Requirements

Proven experience in IT Service Operations, ideally within a software/SaaS delivery environment

Strong understanding of service management practices (e.g., ITIL, SRE, DevOps)

Excellent problem-solving skills and a data-driven approach

Strong communication and coordination skills across technical and non-technical audiences

Experience managing operational risk and service transitions

Familiarity with security, compliance, and business continuity processes

Desirable

ITIL v4 Foundation or similar certification

Experience scaling service operations in a high-growth or complex environment

Exposure to Agile delivery methodologies

Background in software engineering, infrastructure, or DevOps

A confidential UK organisation is seeking an AS400 Technical Lead who can tame the IBM i estate with the skill of a digital lion tamer (minus the whip, plus excellent documentation).

What You’ll Be Doing

Are you the sort of person who dreams in RPG and thinks COBOL is poetry? Brilliant! You’ll be:

Leading the technical cavalry across our environments - from initial setup through transition to steady-state bliss

Playing performance detective - monitoring, alerting, and keeping our systems purring like well-oiled mainframes

Mastering the dark arts of PTFs, change management, and keeping everything current (and secure, naturally)

Crafting disaster recovery plans that actually work - because “have you tried turning it off and on again?” isn’t always viable for production systems

Herding incidents through ITIL processes with the grace of a seasoned shepherd

Creating documentation so clear that your future self will thank you (and so will everyone else)

Collaborating brilliantly with service management, security, and networking teams to hit those all-important SLAs

What We’re Looking For

Essential skills:

Deep IBM i (AS400) wizardry across multiple environments - you know your way around green screens like a native

BRMS mastery (or equivalent backup tooling) - because data loss is not an option

Rock-solid security chops - authority management, auditing, job scheduling, the full monty

SLA-driven service delivery experience with proper reporting and governance (no smoke and mirrors here)

ITIL fluency across Incident, Problem, and Change management - including those heart-stopping emergency changes

Stellar communication skills and the ability to stay calm when everything’s on fire

Bonus points for:

Experience mobilising or migrating IBM i estates to hosted/cloud platforms

UK public sector or regulated environment experience

Service review and KPI expertise

Network connectivity know-how (VPNs, secure remote access, etc.)

The Practical Bits

Flexibility is our middle name:

Contract or permanent - we’re easy either way

Part-time considered for the right candidate (because work-life balance matters)

On-call participation required for those inevitable P1/P2 moments

Remote-first within the UK, with occasional on-site visits when needed

Background checks may apply (nothing too dramatic, we promise)

Important: You’ll need the right to work in the UK - we can’t provide sponsorship for this role.

Ready to lead our AS400 estate into the future? We’d love to hear from you! Apply now and join a team that appreciates both technical excellence and the occasional bit of fun.

Application Support Analyst

Application Support Analyst - Insurance Systems (London Market) London (Hybrid) Permanent Competitive Salary + BenefitsAre you ready to make a real impact in the London Insurance Market? Join a business that’s shaping the future of underwriting and claims systems across international markets - where your expertise won’t just support operations, it will drive innovation.We’re looking for a skilled Application Support Analyst to support and enhance core insurance platforms used across underwriting, claims, and back-office functions. You’ll work closely with internal teams and external vendors to maintain and improve systems like Subscribe, Exact Advantage, and other market-leading applications.This is a hands-on role where you’ll troubleshoot issues, coordinate releases, and contribute to system rollouts, documentation, and user training - all within a collaborative, forward-thinking environment.What makes this opportunity stand out?

Tech & Tools: Work with SQL, SSIS, SSRS, T-SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc

Industry Impact: Support systems critical to London Market operations, including policy administration and aggregation platforms.

Growth & Ownership: Be part of a team that values proactive thinking, ownership, and continuous improvement.

Culture: Join a business that prioritises people, purpose, and progress - not just policies.

If you have:? Experience supporting insurance applications (Subscribe, Exact Advantage, etc.)? Strong SQL/database skills and familiarity with ITIL processes? A background in the London Market or Lloyd’s insurance systems? A customer-focused mindset and a proactive approach to problem-solving then we’d love to hear from you. Apply now for immediate consideration (Please also note this role requires x3 days in the office per week)

Role: ServiceNow Developer****Salary/Rate: £600-700 Location: hybrid multiple locations availableContract Duration: 12 months

We are currently looking for a ServiceNow Developer for our government client. This ServiceNow Developer role is hybrid, based between 2 days per week on site and the remainder of the week working remotely. Office locations include most major towns, with London being a preference.

The contract for the ServiceNow Developer position is for 12-months with potential to extend, operating inside IR35.

Security Clearance: Security Check (“SC Clearance”)

This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution.

Essential experience required:

ServiceNow Certified System Administrator (CSA) certification or equivalent experience.

Proficient in scripting (JavaScript, Glide API), platform configuration, and integration methods (REST/SOAP).

Demonstrable recent, practical development experience, not just solution design or consultancy oversight.

Strong ITSM development experience (e.g., incident, change, problem, catalogue, workflows, scripting)

Event Management (ITOM) or Scoped application development

Delivered customisation, scripting, integrations, and technical problem-solving directly, rather than relying on managed suppliers

Provide specific technical examples of what you have built and how

Delivered features in a fast-paced Agile or DevOps environment.

Familiarity with platform upgrade processes and maintenance of development standards.

Collaboration and communication skills, with the ability to contribute to solution design sessions and peer reviews.

Desirable:

ServiceNow Certified Application Developer (CAD) or relevant module-specific certifications (e.g., ITSM, ITOM) are a plus.

Relevant qualifications in ITIL or Agile methodologies.

Customer Service Management (CSM) / Application Portfolio Management (APM) / Security Incident Response (SIR) experience

Previous delivery experience with integrations such as GitHub, or Entra ID.

Understanding of security and governance requirements in public sector IT environments.

Job Role / Responsibilities:

Design, develop, and configure ServiceNow applications, workflows, and integrations across ITSM, ITOM, CSM, and custom modules.

Deliver assigned features aligned to roadmap priorities, such as: Yokohama upgrade readiness / Service Catalogue optimisation / Automation engine integrations / APM and CSM rollout

Build integrations using REST/SOAP APIs, mid-servers, IntegrationHub, and custom connectors.

Contribute to upgrade execution, clone analysis, and post-upgrade validation.

Participate in Agile delivery processes including backlog grooming, sprint planning, and retrospectives.

Conduct peer reviews and participate in Three Amigos sessions to ensure technical quality and user alignment.

Work with system administrators and support teams to resolve technically complex incidents and platform issues.

Produce and maintain technical documentation, supporting handover to internal teams or other contractors as needed.

If you are interested in the above role, please click Apply Now and send a CV for quick review.

As a member of the Disability Confident Scheme, Circle and our Client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Our client is proud to support the Armed Forces Covenant and as such, they guarantee to interview all veterans, spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where they have a high volume of ex-military candidates / military spouses, partners, who meet all of the essential criteria, theywill interview the best candidates from within that group. If you qualify, please notify us on igs at circlerecruitment dot com. We will be in touch to discuss your suitability and arrange your guaranteed interview.

Should you require reasonable adjustments at any point during the recruitment process, if there is a better way for us to communicate, please do let us know.

Developer, Programmer, Engineer, ServiceNow, ITSM, Service Now, Service-Now, JavaScript, Security Check, Sc Level, Sc Cleared, Sc Clearance, Security Cleared, Security Clearance, Security Vetting Clearance, Active SC, SC Vetted, Cleared To A High Government Standard, Dv Cleared, Dv Clearance, Dv Check, Developed Vetted, Developed Vetting, Dv Strap, Active DV,

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Global Head of IT. Cyprus, London, Switzerland

Location: one of the Group’s offices (Cyprus - preferred; London, Switzerland)

Reporting to: Group CEO

This is a great opportunity for an experienced IT professional with financial industry experience to join a well-established family office holding in one of its international offices. The objectives of the role are: to establish and develop the Group’s global IT function across 4+ jurisdictions, to implement end-to-end process automation (including the use of AI) across all business units, to ensure uninterrupted and secure operation of all client-facing and internal operational platforms, critical to the wealth and asset management business, to maintain and evolve IT infrastructure in line with regulatory requirements (FCA, CySEC, FINMA, ADGM, etc.) and leading international security standards.

Responsibilities

IT Strategy and Architecture

Develop a unified IT strategy aligned with the Group’s business strategy.

Design and implement the target architecture for ERP, Data Systems, Workflow Automation, and Client Platforms.

Automation and Digitalisation

Build and execute the roadmap for process automation (middle/back office, financial control, reporting, client onboarding).

Introduce AI-based solutions for data processing, transaction monitoring, KYC/AML processes, and client services.

Operational Platforms

Oversee all systems supporting client services and internal operations.

Ensure high availability, resilience, and scalability.

Develop and regularly test Disaster Recovery Plans (DRP) and business continuity frameworks.

Cybersecurity and Compliance

Implement and maintain standards such as ISO27001, SOC2, GDPR, PCI DSS.

Ensure compliance with regulatory requirements (FCA, CySEC, FINMA, ADGM, etc.).

Conduct ongoing risk monitoring and IT audits.

Vendor and Outsourcing Management

Manage Managed Service Providers and external IT partners.

Enforce strict SLA adherence and performance-driven vendor management.

Business Alignment

Integrate IT with the financial function (budgeting, management accounting, consolidation).

Collaborate with Compliance, Risk, and Operations teams to align IT solutions with business requirements.

Provide regular reporting to the CEO and Board of Directors.

Team and Leadership

Build and develop the global IT function (internal team + external partners).

Promote a culture of innovation, cyber hygiene, and accountability.

Ensure high employee engagement and performance.

Key skills

Experience:

10-15+ years in IT, at least 7 years in a senior leadership role.

Mandatory experience in the financial industry (Wealth/Asset Management, banking, fintech).

Proven track record in ERP, Data Systems implementation, process automation, and integration with banking APIs.

Hands-on experience working with regulators and successful IT audit outcomes.

Knowledge and Skills:

Strong understanding of multi-jurisdictional IT systems and regulatory requirements.

Expertise in hybrid infrastructures (cloud + on-premise).

Deep knowledge of international data security and IT governance standards.

Ability to integrate AI solutions into business processes.

Education:

Degree in Computer Science, Information Systems, or related field.

Additional certifications (ITIL, CISSP, PMP, ISO27001 Lead Implementer) are a plus.

Languages:

English - fluent (mandatory).

Russian - a plus.

Key Performance Indicators (KPIs)

Reduction of IT incidents and downtime to the target level (* 100% coverage of critical processes with automation within 2-3 years.

Successful ERP/DS implementation on time and within budget.

Full compliance with all regulators during external audits.

Reduced IT costs while improving efficiency (TCO/ROI).

Infrastructure Cloud Support AWS

Infrastructure Cloud Support - AWS - Terraform - Ansible - Python - CI/CD - Project Focussed

Permanent, up to £85,000 + benefits/bonus Hybrid, 2 days office

Leading financial services client is seeking an AWS Cloud Engineer to join their team in London. You will be supporting the AWS Public Cloud infrastructure and implementation of IaC using Terraform. The role will work closely with the SRE and Engineering teams to ensure that the Cloud environment has sufficient observability and is appropriately managed.Skills and experience required:

Strong technical operational skills in supporting AWS Cloud Hosted environments, and at least 3 years in an Infrastructure support role

Strong understanding of IaC technologies (Terraform, Ansible, GIT, Jenkins)

Operational risk and control management processes, including security best practices

AWS, including an understanding of AWS services, security and networking.

Knowledge of at least 1 programming language (ideally Python)

Knowledge of CI/CD specifically relating to Cloud Hosted environments

Experience working in a regulated financial services/banking

ITIL

If this is of interest and you have the required skills, please submit your CV over for immediate consideration.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Technical Projects & Support Engineer CRM & IT

Job Title: Technical Projects & Support Engineer (CRM & IT)Location: Central LondonSalary: Up to £60,000 DOE

We are a rapidly growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions across the UK. Our expertise spans cloud, cybersecurity, automation, and VoIP-helping clients reimagine how technology supports their business growth.

We’re seeking a Technical Projects & Support Engineer to take ownership of internal CRM transformation projects (Salesforce or Microsoft Dynamics 365) while also providing senior-level IT support within our MSP environment (2nd/3rd Line). This role is ideal for someone with strong technical skills who can balance hands-on engineering with strategic project delivery.

The Role

You will lead the optimisation, integration, and ongoing improvement of our internal CRM systems, ensuring they work seamlessly with other operational platforms. Alongside CRM projects, you’ll serve as a senior escalation point for technical support, delivering Level 2/3 assistance across infrastructure, networking, security, cloud, and voice services.

Key Responsibilities****CRM Systems Ownership & Development

Lead the full implementation, rebuild, or optimisation of Salesforce or Microsoft Dynamics 365.

Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals.

Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms.

Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements.

Project Delivery & Systems Improvement

Own system improvement projects from requirements gathering to deployment.

Work closely with leadership and operational teams to streamline processes and improve efficiency.

Oversee external consultants where necessary, ensuring quality and measurable outcomes.

Technical Support (L2/L3)

Act as a senior escalation point for complex issues across Windows Server, Azure, O365, VMware/Hyper-V, SonicWall, and 3CX.

Provide advanced troubleshooting and configuration for infrastructure, networking, cloud, and voice services.

Contribute to process automation and maintain clear, accurate technical documentation.

What You’ll Bring

5+ years’ experience in an MSP or IT services environment.

Proven track record of leading CRM system projects (Salesforce or Microsoft Dynamics 365).

Strong technical skills with the ability to build, configure, and support systems directly.

Experience integrating CRM with PSA tools, VoIP platforms, and billing/licensing systems.

Proficiency with SQL queries and reporting.

Excellent communication, project ownership, and vendor management skills.

PowerShell or automation scripting skills (desirable).

Knowledge of ITIL processes and improving internal service workflows (advantageous).

What’s on Offer

Up to £60,000 DOE

Opportunity to lead impactful CRM and infrastructure projects from start to finish

Paid training and certification support

A supportive, collaborative environment that values innovation and initiative

If you’re looking for a role where you can combine high-level technical support with strategic project delivery, this is your opportunity to make a measurable impact.

Apply today to be considered for this exciting role.

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Frequently asked questions

What types of ITIL jobs are available in London?

In London, you can find a variety of ITIL jobs including IT Service Manager, ITIL Process Owner, Change Manager, Incident Manager, and ITIL Consultant roles across multiple industries.

What qualifications do I need to apply for ITIL jobs in London?

Most ITIL job roles require at least ITIL Foundation certification. Advanced roles may require ITIL Intermediate or Expert certifications along with relevant experience in IT service management.

Are ITIL jobs in London typically offered as permanent or contract positions?

Both permanent and contract ITIL opportunities are common in London. The choice depends on the employer's needs and your personal preferences.

What is the average salary for ITIL professionals in London?

Salaries vary by role and experience, but ITIL professionals in London typically earn between £40,000 and £75,000 per year, with senior roles commanding higher pay.

How can I improve my chances of getting hired for ITIL roles in London?

Gaining relevant ITIL certifications, acquiring hands-on experience with IT service management tools, and networking within local IT communities can significantly boost your chances.

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