Role: Delivery Lead - SC Clearance needed
Type: Contract (6 Months)
Location: UK Wide (Fully Remote)
Working Model: Fully Remote

Contract Payrate:
£47 - £57/hr on PAYE
£65 - £75/hr on INSIDE IR35 Umbrella

Clearance: Active SC Clearance Required
Dual nationals will not be considered.

The Role:

We are looking for an experienced Delivery Lead to drive complex cloud and digital transformation initiatives within the Public Sector. You will bridge the gap between high-level strategy and agile execution, leading multidisciplinary teams (DevOps, Cloud Engineers, Analysts) to deliver secure, scalable, and citizen-focused solutions.

Key Responsibilities:

Programme Leadership: Shape delivery strategy and roadmaps for cloud-native/hybrid infrastructure (Azure, AWS, GCP).
Agile Governance: Manage sprint cycles, backlog prioritization, and delivery metrics (DORA) using Jira or Azure DevOps.
Technical Oversight: Review Infrastructure as Code (IaC) and automation workflows to ensure scalability and resilience.
Stakeholder Management: Navigate complex client contracts, manage third-party vendors, and lead service recovery for failed SLAs.
Compliance: Ensure all delivery aligns with GDS, NCSC, and ITIL standards.

Requirements:

Proven Lead: Extensive experience in service delivery within digital or legacy environments.
Public Sector Savvy: Deep understanding of Government Service Standards and secure delivery practices.
Commercial Acumen: Ability to manage internal charging mechanisms and interpret complex contracts.
Communication: Expert at presenting technical risks to non-technical senior leadership.
This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. sukkala2 @ randstaddigital. Com

Randstad Technologies is acting as an Employment Business in relation to this vacancy

£35,000 – £40,000 + benefits including generous pension and holiday, bonus, private healthcare
Epsom, Surrey, KT17

Our client is an extremely well-established (100+ years), independent financial services organisation with an outstanding reputation for stability, service excellence, and a genuinely supportive working culture. They offer long-term career security, career progression, and a generous benefits package.

They are now seeking an experienced 2nd Line Service Desk Engineer to join their Service Desk team, providing high-quality technical support across a complex, regulated financial services environment.

The 2nd Line Service Desk Engineer Role:

You will provide advanced 2nd line support to end users, owning incidents through to resolution and acting as a technical escalation point for 1st line. Working within SLA and ITIL frameworks, you will deliver a professional, customer-focused service while contributing to continuous improvement and knowledge sharing.

Key responsibilities include:

* Resolving and owning escalated incidents and service requests across desktop, server, O365, SaaS, Azure and on-prem environments

* Acting as a Subject Matter Expert for defined platforms and technologies

* Supporting joiners, movers and leavers, device builds, asset management and MDM

* Hands-on troubleshooting, software and hardware installation, backups and restores

* Working closely with 3rd line, security, change and external vendors

* Contributing to documentation, knowledge base articles and service improvements

* Operating in a regulated, security-conscious financial services environment

Skills & Experience

* Minimum 3 years’ experience in a 2nd Line Support / Service Desk Engineer role

* Previous experience working within Financial Services or a highly regulated environment is preferred

* Strong knowledge of Windows desktop and server OS, Microsoft 365, Active Directory, Exchange, GPO

* Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred)

* Familiar with ITIL, SLAs, CSAT and structured incident/problem management

* Excellent communication skills and a customer-first mindset

* Confident troubleshooting complex technical issues and working under pressure

Why Apply?

* Join a financially secure, century-established organisation

* Supportive, people-focused culture with long-term career prospects

* Exposure to enterprise-grade technology in a regulated, professional environment

* Competitive salary and generous benefits package

This is an excellent opportunity for a capable 2nd Line Engineer seeking stability, progression and the chance to work for a highly respected financial services institution

Applications Service Lead (Specialty Insurance)

Type: Permanent
Salary: £75,000
Location: London (Hybrid, 3 days onsite)

We are seeking an experienced Applications Service Lead or Service Owner with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting and claims platforms. This is a role for someone who can coordinate across vendors, product owners, and technical leads to ensure stability and smooth BAU support for business-critical systems.

The Opportunity
You will oversee applications such as Eclipse, Sequel Claims and Guidewire. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, and releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, and insurance domain expertise, ideally within the London Market or Lloyds of London.

You’ll work closely with Engineering Delivery Leads (EDLs), Product Owners, and offshore managed service providers. The role sits within a product-centric model, meaning you’ll align service management directly to application “products” rather than generic IT functions.

Key Responsibilities

• Manage BAU support for core underwriting, claims, and document management applications.
• Act as the bridge between offshore vendors, Product Owners, and EDLs.
• Oversee high-priority incidents (P1/P2) and ensure timely resolution.
• Track defects, sprints, and releases using Azure DevOps.
• Apply ITIL-aligned service management practices via ServiceNow.
• Provide oversight and coordination of vendor performance, service quality, and escalations.
• Maintain knowledge base and manage risk/vulnerability exceptions.

What We’re Looking For

• Strong background in specialty insurance IT service management (essential).
• Experience supporting claims, policy administration, or underwriting applications.
• Proven vendor management skills, ideally with offshore MSPs.
• Familiarity with Agile/DevOps ways of working, including Azure DevOps.
• ITIL knowledge and ServiceNow experience.
• Ability to coordinate delivery and support without direct line management responsibility.

What Will Make You Stand Out

• Demonstrated success in managing application service delivery in the London Market.
• Examples of bridging between vendors, product leads, and delivery teams.
• Experience ensuring BAU stability while supporting product-centric transformation.

Why Apply?
This is a unique opportunity to work at the centre of a product-centric transformation, ensuring the smooth running of core systems that underpin specialty insurance. You’ll gain exposure to a wide range of applications, work closely with product and engineering leads, and play a key role in ensuring stability and delivery in a global environment.

IT Applications Manager - Central London 80,000 - 85,000 Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team. The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc. Responsibilities: Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity Establish governance frameworks, standards and best practices for application development and management Ensure security, scalability and enterprise alignment for all applications and digital workflows Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency Requirements: Strong experience with low-code/no-code platforms Proven ability to lead and deliver change management initiatives across business systems Experience in application standardisation and rationalisation across business units Leadership experience managing cross-functional teams and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed probation.

Life on the team

We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you’ll report to the Head of Services Management Systems and have the autonomy to really make this role your own!

You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes.

What youll do

• Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them.
• Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset.
• Lead workshops to ensure full alignment of requirements and solution across technical and business teams.
• Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position.
• Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements.
• Working in geographically spread Agile teams writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken.
• Produce project plans, highlight reports, exceptions reports and risk & issue logs when required.

What youll need

• 7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management
• Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company.
• Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.
• Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow
• Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL
• Experience working within a hybrid Agile/Scrum / Waterfall framework
• Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.
• Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes.
• Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.
• Be able to carry out hands on application functionality testing, prior to handing over for user acceptance.
• Be able to design business processes, perform requirements analysis and run requirements workshops.
• Be an excellent communicator, able to drive and influence others across the internal organisation
• Be able to take ownership of both technical and business issues and drive to resolution.

Additional informationCountry: UKLocation Hatfield (Hybrid-working)Hours: Full-timeRole type: Permanent

Security Administrator

6 months

London - hybrid

Inside IR35 - Umbrella only

Role overview:

• Palo Alto Networks expertise to support and enhance our security operations.
• Palo Alto Networks provides a comprehensive, AI-powered SASE (Secure Access Service Edge) solution known as Prisma SASE. It is designed to converge networking and security into a single cloud-delivered platform to support hybrid workforces and modern, distributed enterprises
• You will be responsible for the administration, configuration, policy management, monitoring, and optimisation of Palo Alto security controls, ensuring secure and resilient network operations across enterprise environments.
• This role is hands-on, need to be comfortable working in complex, regulated, or high-availability environments, partnering with infrastructure, networking, and SOC teams to deliver robust security outcomes.

Key Responsibilities:

Palo Alto Administer, configure, and support Palo Alto NGFWs (PA-Series / VM-Series) including:

• Security policy rules, NAT, zones, routing, interfaces, HA, and objects

• App-ID / User-ID / Content-ID, URL filtering, Anti-Spyware, Vulnerability profiles

• SSL decryption policy management (where applicable) and related operational impacts

• Work closely with Network Engineers, Cloud/Platform teams, and Service Owners

• Support projects such as:

  • Firewall migrations, data centre moves, cloud connectivity, segmentation initiatives
  • Zero Trust or least privilege initiatives
  • Integration with SIEM/SOAR tooling

Required Skills:

• Strong hands-on experience administering Palo Alto NGFWs in enterprise environments
• Proven experience with Panorama for centralised policy and device management
• Understanding of:
  • Network security principles (segmentation, least privilege, L3/L4/L7 filtering)
  • TCP/IP, routing (BGP/OSPF helpful), NAT, VPN concepts
• Skilled troubleshooting ability using logs, packet capture, and CLI diagnostics
• Experience operating within ITIL-style change management and incident processes
• Strong documentation skills and ability to communicate clearly to technical/non-technical stakeholders

Desirable Skills (Nice to Have):

• Palo Alto feature experience:
  • GlobalProtect, site-to-site IPsec VPNs, SSL decryption operations
  • Advanced Threat Prevention tuning, WildFire analysis, DNS Security
• Cloud security/networking exposure:
  • Azure/AWS/GCP, cloud-native firewalls, transit networking
  • VM-Series deployments, Terraform/automation exposure
• SIEM integration experience:
  • Splunk / Sentinel / QRadar log forwarding and use-case support
• Scripting/automation:
  • Python, PowerShell, Ansible, PAN-OS API, IaC patterns
• Experience in regulated environments (finance, healthcare, government, critical infrastructure)

Certifications:

• Palo Alto PCCSA / PCNSA / PCNSE (highly desirable)
• ITIL Foundation (helpful)
• Security certs: CompTIA Security+, CISSP, CCNP Security (nice to have)

Life on the team

Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems.

The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.

While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.

What youll do

• Perform a complex range of incident/problem management activities to meet business requirements.
• Deliver fixes for incident-related issues through either configuration or development (codefix).
• Escalate incidents in line with company processes to ensure demands are met.
• Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms.
• Perform patch testing and maintenance along with monitoring the performance of the ITSM platform.
• Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards.
• Act as a role model for colleagues with regards to technical and behavioural competencies.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation.

What youll need

• Strong understanding of ServiceNow best practices.
• Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills.
• Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc).
• Extensive experience in IT Service Management, with a focus on incident management.
• Experience of working in a SaaS environment.
• Ability to effectively communicate with all levels of the organisation.
• Be highly organised, meticulous, structured, and methodical in delivery.
• Take full ownership of technical and business issues.

Additional information

Country: UK

Location: Hatfield minimum two days per week onsite

Hours: 37.5

Role Type: Permanent

Network AutomationEngineer Location: London (Hybrid, 3 days per week on-site) Duration: 6 months Rate: Negotiable (DOE) Overview An industry-leading global organisation is driving the automation and standardisation of its network infrastructure and services. Theyre looking for a Network Automation Engineer with strong hands-on experience in Ansible, Python, and network orchestration to help design, build, and integrate automation solutions across a range of enterprise platforms. This role blends network engineering, DevOps, and systems integration ideal for someone comfortable writing automation playbooks and APIs while understanding routing, firewalls, and connectivity fundamentals. Key Responsibilities Design, build, and maintain automation solutions for network and infrastructure systems. Develop Ansible playbooks and reusable automation modules for configuration, orchestration, and provisioning. Configure and integrate Cisco NSO and related orchestration tools to streamline network operations. Build and maintain API-based integrations with systems such as ServiceNow, NetBox, and GitHub. Drive network configuration standardisation using YANG models for routers and switches. Implement and maintain CI/CD pipelines (GitHub Actions / Azure DevOps) for network code delivery. Troubleshoot and optimise automation workflows across hybrid (on-prem and cloud) environments. Collaborate with architects, service owners, and developers to translate requirements into scalable automated solutions. Maintain documentation for designs, processes, and operational procedures. Promote automation, standardisation, and best practices across global teams. Core Technologies Automation & Orchestration: Ansible, Cisco NSO, Terraform, GitOps (GitHub / GitLab / Azure DevOps) Networking & Modelling: YANG, RESTCONF, NETCONF, XML, JSON, Jinja2, NetBox Cloud & Platform: Azure, AWS, RedHat Enterprise Linux, VMware, OpenStack Scripting & Languages: Python, Bash, YAML (Go / PowerShell desirable) CI/CD & Tooling: GitHub Actions, Azure Pipelines, Jenkins, Terraform, ServiceNow Monitoring & Observability: Grafana, Prometheus (desirable) Experience & Requirements Proven experience in network engineering or network automation (WAN, LAN, routing, switching, DNS, DHCP). Hands-on experience developing automation using Ansible and Python . Familiarity with Cisco NSO and YANG modelling or similar orchestration tools. Understanding of network APIs (REST/NETCONF) and data formats ( XML/JSON ). Experience integrating automation into CI/CD pipelines using Git-based workflows. Comfortable working in Linux-based environments (RedHat, CentOS, Ubuntu). Knowledge of cloud networking (Azure / AWS VPCs, Transit Gateways, VPNs). Excellent documentation, troubleshooting, and stakeholder communication skills. Certifications such as Cisco CCNP / DevNet Professional preferred; ITIL desirable. What Youll Work On Standardising and automating global network configurations and connectivity services. Integrating network provisioning with ServiceNow and NetBox. Building the automation layer for hybrid cloud networks (Azure / AWS / on-prem). Creating reusable playbooks, templates, and design artefacts for future deployments. Supporting the organisations transition toward infrastructure-as-code and self-service provisioning . Ideal Candidate Youre an experienced Network Automation Engineer , Network DevOps Engineer , or DevNet Specialist with hands-on expertise in both traditional networking and modern automation practices. Youre fluent in Python , think in APIs , and take pride in transforming manual configurations into efficient, repeatable code. If you're interested and keen to find out more, please apply now with your updated CV and reach out to Tom Johnson at Certain Advantage - Ref: 79585 TPBN1\_UKTJ

Howdens are looking for an experienced Test Automation Lead to join our growing core systems team at Howdens. In this role you will lead a team of automation specialists, develop our automation tooling and help drive faster, higher quality releases across our digital platforms, including (url removed). This is a permanent full-time opportunity. Our Automation engineers are based at Brackmills Business Park, Northampton and Croxley Park, Watford therefore we would like you to be based from one of these offices and be expected to travel and work onsite 4 days per week. What you will do - Lead, coach and develop a team of automation engineers - Own and improve automation frameworks and tooling including Tosca, Selenium, Ranorex and Robot Framework - Increase automation coverage to support frequent website releases - Oversee design, build and maintenance of automation scripts - Drive best practice, continuous improvement and platform roadmaps - Partner with stakeholders across IT and the business - Manage vendor relationships and ensure systems remain secure and effective What we are looking for - Extensive experience of developing and managing automation tools and test engineers to support frequent, high quality releases to public facing websites in large organisations. - Hands on experience in managing enterprise test automation solutions in a multi-site environment - Proven track record of leading teams in delivering high-quality test automation solutions and enhancements and upgrades - Strong understanding of modern system, development and support best practices - Familiarity with ITIL service management processes - Effective communicator able to translate technical detail when communicated with stakeholders - Strong leadership skills with the ability to motivate, develop, and retain technical talent - Analytical and problem-solving mindset with a focus on performance optimisation and continuous improvement - Collaborative approach, working effectively across business, technical, and vendor teams - Ability to balance strategic platform development with day-to-day operational needs - The role is based in Northampton, Northamptonshire or Croxley Park in Watford, you must live within 75 minutes of us - Some travel will be expected therefore a Driving License is required What we offer - Competitive salary and annual company bonus - Company car or car allowance - Private medical insurance - Excellent pension scheme (company contribution of up to 12%) - 25 days holiday + bank holidays with the option to buy additional days - Free lunch at our onsite canteen (Howden site only) - Staff Discount - Employee Assistance Programme - Exceptional Reward and Recognition events About Howdens: Howdens Joinery is the UK s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For. How to apply We re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then we re keen to hear from you. Howdens is founded on the principle of being Worthwhile for ALL concerned. We re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email removed) with the job title and location, and we will be happy to help you

An exciting opportunity has arisen for an experienced IT professional to join our IT & Systems Department. We are looking for a confident IT Project Manager to work with our DevOps team and newly formed Project Management Office to support the development, direction, and delivery of IT services covering college infrastructure, including on-premise, SaaS and cloud services across storage, network, firewalls, and management systems. What you will be doing on a daily basis, working with stakeholders, executive c-suite and IT teams to deliver critical modern systems for the business. Provide IT Project management support for all Company Core strategic projects. Technical knowledge required: Cisco networking, Firewalls, Windows Server, SQL, Database Concepts, AD, Virtualisation, Microsoft 365 / Azure, IP telephony, Power Shell, SCCM and Intune. The ideal candidate will hold Azure accreditation (AZ-900 or equivalent), Prince2 and ITIL certificated. Have a minimum of 5 years experience working in an enterprise environment as an IT Project Manager. MAIN PURPOSE OF JOB To support the delivery of critical large IT projects as part of the colleges project management office. You will be responsible for leading large projects to ensure the delivery of the business transformation strategy to modernise IT. DUTIES AND RESPONSIBILITIES Define the scope, goals, deliverables and project plan with schedules for multiple projects. Estimate costs, manage budgets and correctly allocate resources. Proactively identify risks, solve technical or personnel issues, and implement contingency plans to ensure projects are successful. Act as the main point of contact, providing regular status updates, and aligning project goals with business objectives. Motivate, coach, directing and guiding cross-functional teams to deliver project deliverables. Utilize project management tooling to monitor progress and maintain comprehensive project documentation. Support service transition from project to production ensuring a support model with monitoring is in place for go live. Ensure projects are delivered to a high-standard meeting requirements, control processes and regular quality assessments. Manage and plan release schedules for deliverables as part of change control. Ensure to review any relevant legislation that could impact the project. Challenge the accepted way of working within WHC Group and encourage colleagues to think differently and innovatively. This is a full time, permanent position, based primarily at our Watford site with travel between our other sites as required (hybrid working pattern available). The closing date for applications is Friday 20th March 2026. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you'll be actively encouraged to upskill. You can access a wide range of discounts and benefits including a cycle-to-work scheme, free on-site parking, generous pension, generous holiday scheme, time off at Christmas, early finishes on a Friday and the opportunity to work from home. Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

1st Line Support

Hybrid 1-2 Days in Office (3 Days During Training)

25,000 - 30,000
Permanent, Full Time

8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week)

Near Liverpool Street Station

City of London

Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector!

Why work for this company?

• Full Benefits List outlined in your contract.
• 20 Days Annual Leave that increases each year.
• Additional Birthday Off to celebrate your special day!
• Overtime Pay for those extra hours put in.
• A supportive work environment with a focus on Work-Life Balance & Flexibility.
• Opportunities for Career Growth & Progression within the company.
• Access to Professional Development & Training to enhance your skills.

As a Client Service Executive, you will be the first point of contact for our users, delivering exceptional support across various platforms. Your key responsibilities will include:

• Answering user calls and emails, providing timely and effective technical support.
• Collaborating with other teams to identify and resolve recurring issues.
• Testing and troubleshooting user-reported problems and communicating findings to internal teams.
• Assisting with onboarding and rollouts of new products.
• Monitoring and managing outstanding support tickets, providing updates as necessary.
• Maintaining accurate records of support requests and resolutions in our ticketing system.
• Adhering to ITIL best practises and escalating unresolved issues when needed.

Requirements:

• Familiarity with Microsoft Office Suite.
• Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus.
• A structured and methodical approach to tasks with strong attention to detail.
• Flexibility in working hours, with a willingness to provide out-of-hours support when required.
• Excellent communication and interpersonal skills, with the ability to articulate technical information clearly.
• Knowledge of operating systems, networking, and relevant technologies.

If you are ready to embark on an exciting journey with our client and make a real impact, we want to hear from you! Don’t miss this opportunity to shine as an Operations Administration Assistant.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

A fantastic opportunity has arisen for a IT Service Delivery Manager/IT Service Desk Manager t to join our leading law firm on a permanent basis.

IT Service Delivery Manager/IT Service Desk Manager

Responsibilities and Duties:

* Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance.
* Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement.
* A structured and analytical approach to problem solving, ensuring efficient IT service desk operations through methodical troubleshooting, process optimisation, and implementation of best practices.
* Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes.
* Liaise with other internal support teams, internal senior management, and suppliers in the day-to-day management of Incidents and Service Requests.

IT Service Delivery Manager/IT Service Desk Manager

Knowledge, Sills and Experience:

* Experience working in a service desk environment
* Design and implement seamless processes from the ground up, integrating people and technology for optimal efficiency and effectiveness.
* Prior experience working in a legal, professional services or partnership environment
* Excellent communication and customer skills and an ability to work with non-technical end-users and technical (Technology) staff
* Ability to work within a team framework, as well as under own supervision
* Ability to lead by example
* Flexible approach
* ITIL Foundation (minimum) - preferably ITIL 4
* Relevant degree in Information Technology, Computer Science or related field or equivalent professional experience
* Proven experience managing a Service Desk team in a professional services environment

IT Service Delivery Manager/IT Service Desk Manager

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Job Title: Senior Network Engineer

Location: London / Hybrid (UK & Europe travel)

Salary: 60K- 75K

A leading smart buildings and enterprise IT consultancy is seeking an experienced Senior Network Engineer to support the delivery of advanced Cisco-based network solutions across landmark sites in London and throughout Europe.

Role Overview

The business is seeking a technically strong and client-focused Senior Network Engineer based in London. The successful candidate will design, deliver, and support enterprise network infrastructures while acting as a trusted technical advisor to clients. From project delivery to Tier 3 troubleshooting and optimisation, this role requires a blend of deep technical expertise, consultancy skills, and hands-on implementation.

Key Responsibilities

• Design and deliver Cisco-based network infrastructure projects across London and Europe
• Provide remote and on-site technical support to clients
• Investigate and resolve incidents in line with ITIL processes
• Lead Tier 3 troubleshooting and network optimisation
• Act as a client-facing technical consultant, leading meetings and providing strategic advice
• Oversee voice and data networks for key client environments
• Ensure successful project delivery while maintaining high service standards

The Ideal Candidate

• 5 - 10 years’ experience in networking or similar roles
• CCNP certified (CCNA desirable)
• Strong expertise in Cisco routers, switches, wireless, and voice technologies
• Proven experience in network design, implementation, and troubleshooting
• Familiar with ITIL practices and service management processes
• Confident communicator with strong client-facing skills
• Highly organised with the ability to manage multiple priorities

What’s on Offer

• Hybrid working with autonomy and clear progression routes
• Exposure to landmark sites and high-profile clients
• Opportunity to work with cutting-edge Cisco technologies
• Train travel reimbursement
• 25 days annual leave + bank holidays
• Company pension scheme

Role: Delivery Lead - SC Clearance neededType: Contract (6 Months)
Location: UK Wide (Fully Remote)
Working Model: Fully Remote

Contract Payrate: 47 - 57/hr on PAYE
65 - 75/hr on INSIDE IR35 Umbrella

Clearance: Active SC Clearance Required
Dual nationals will not be considered.

The Role:

We are looking for an experienced Delivery Lead to drive complex cloud and digital transformation initiatives within the Public Sector. You will bridge the gap between high-level strategy and agile execution, leading multidisciplinary teams (DevOps, Cloud Engineers, Analysts) to deliver secure, scalable, and citizen-focused solutions.

Key Responsibilities:

• Programme Leadership: Shape delivery strategy and roadmaps for cloud-native/hybrid infrastructure (Azure, AWS, GCP).
• Agile Governance: Manage sprint cycles, backlog prioritization, and delivery metrics (DORA) using Jira or Azure DevOps.
• Technical Oversight: Review Infrastructure as Code (IaC) and automation workflows to ensure scalability and resilience.
• Stakeholder Management: Navigate complex client contracts, manage third-party vendors, and lead service recovery for failed SLAs.
• Compliance: Ensure all delivery aligns with GDS, NCSC, and ITIL standards.

Requirements:

• Proven Lead: Extensive experience in service delivery within digital or legacy environments.
• Public Sector Savvy: Deep understanding of Government Service Standards and secure delivery practices.
• Commercial Acumen: Ability to manage internal charging mechanisms and interpret complex contracts.
• Communication: Expert at presenting technical risks to non-technical senior leadership.

This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Salary: £28,000 - £30,000
Location: Fully remote (quarterly meet-ups - fully expensed)

Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote Service Desk Analyst opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step.

As a Service Desk Analyst you will:

• Log calls in line with ITIL practices (Incidents, Change, Service Requests)
• Allocate and update tickets appropriately
• Perform first-line triage and first-line fixes
• Respond to incoming calls and emails professionally
• Implement basic changes
• Monitor systems for alerts and take appropriate action
• Monitor application mailboxes
• Process service requests
• Produce and maintain internal and external reports
• Carry out basic application administration (Rubrik, Druva, Zerto, Commvault)

Requirements:

• 1-2 years’ experience in a technical support or service desk environment (or relevant placement year)
• Basic technical background with a strong desire to develop
• Professional communication skills (written and verbal)
• Understanding or awareness of ITIL processes
• Interest or exposure to backup and DR technologies (Rubrik, Druva, Zerto, Commvault, NetBackup advantageous)
• Familiarity with VMware (vCenter, ESX, VDS, NSX) beneficial
• Exposure to Azure and/or AWS advantageous
• Basic Scripting/automation knowledge (PowerShell desirable)
• Strong documentation skills
• Positive attitude towards training and development
• Able to work independently in a fully remote environment

Apply today to speak with VIQU in confidence or contact Belle Hegarty.
Know someone exceptional for this Service Desk Analyst position? Refer them and receive up to £1,000 if successful (terms apply).

Hybrid 1-2 Days in Office (3 Days During Training)

25,000 - 28,000
Permanent, Full Time

8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week)

Near Liverpool Street Station

City of London

Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector!

Why work for this company?

• Full Benefits List outlined in your contract.
• 20 Days Annual Leave that increases each year.
• Additional Birthday Off to celebrate your special day!
• Overtime Pay for those extra hours put in.
• A supportive work environment with a focus on Work-Life Balance & Flexibility.
• Opportunities for Career Growth & Progression within the company.
• Access to Professional Development & Training to enhance your skills.

As a Client Service Executive, you will be the first point of contact for our users, delivering exceptional support across various platforms. Your key responsibilities will include:

• Answering user calls and emails, providing timely and effective technical support.
• Collaborating with other teams to identify and resolve recurring issues.
• Testing and troubleshooting user-reported problems and communicating findings to internal teams.
• Assisting with onboarding and rollouts of new products.
• Monitoring and managing outstanding support tickets, providing updates as necessary.
• Maintaining accurate records of support requests and resolutions in our ticketing system.
• Adhering to ITIL best practises and escalating unresolved issues when needed.

Requirements:

• Familiarity with Microsoft Office Suite.
• Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus.
• A structured and methodical approach to tasks with strong attention to detail.
• Flexibility in working hours, with a willingness to provide out-of-hours support when required.
• Excellent communication and interpersonal skills, with the ability to articulate technical information clearly.
• Knowledge of operating systems, networking, and relevant technologies.

If you are ready to embark on an exciting journey with our client and make a real impact, we want to hear from you! Don’t miss this opportunity to shine as an Operations Administration Assistant.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Hybrid 1-2 Days in Office (3 Days During Training)

25,000 - 28,000
Permanent, Full Time

8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week)

Near Liverpool Street Station

City of London

Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector!

Why work for this company?

• Full Benefits List outlined in your contract.
• 20 Days Annual Leave that increases each year.
• Additional Birthday Off to celebrate your special day!
• Overtime Pay for those extra hours put in.
• A supportive work environment with a focus on Work-Life Balance & Flexibility.
• Opportunities for Career Growth & Progression within the company.
• Access to Professional Development & Training to enhance your skills.

As a Client Service Executive, you will be the first point of contact for our users, delivering exceptional support across various platforms. Your key responsibilities will include:

• Answering user calls and emails, providing timely and effective technical support.
• Collaborating with other teams to identify and resolve recurring issues.
• Testing and troubleshooting user-reported problems and communicating findings to internal teams.
• Assisting with onboarding and rollouts of new products.
• Monitoring and managing outstanding support tickets, providing updates as necessary.
• Maintaining accurate records of support requests and resolutions in our ticketing system.
• Adhering to ITIL best practises and escalating unresolved issues when needed.

Requirements:

• Familiarity with Microsoft Office Suite.
• Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus.
• A structured and methodical approach to tasks with strong attention to detail.
• Flexibility in working hours, with a willingness to provide out-of-hours support when required.
• Excellent communication and interpersonal skills, with the ability to articulate technical information clearly.
• Knowledge of operating systems, networking, and relevant technologies.

If you are ready to embark on an exciting journey with our client and make a real impact, we want to hear from you! Don’t miss this opportunity to shine as an Operations Administration Assistant.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

UK Hybrid SC Clearance Required

Join a growing advisory practice helping organisations unlock the full value of ServiceNow.

As a ServiceNow Advisory Consultant, you’ll work with senior stakeholders to shape and deliver complex ServiceNow-led transformation programmes. This is a strategic role for someone who enjoys operating at both executive and technical levels-defining vision, guiding delivery, and ensuring ServiceNow platforms are aligned to real business outcomes.

You’ll play a key part in helping organisations modernise their operations, improve service performance, and create scalable, future-ready platforms. Working across multiple clients and sectors, you’ll bring clarity to complexity and help turn ambitious goals into practical, deliverable solutions.

What you’ll do

• Partner with senior leaders, including C-suite, to advise on ServiceNow strategy and enterprise transformation
• Lead the design and delivery of complex ServiceNow solutions across multiple modules and environments
• Translate business challenges into clear, scalable ServiceNow architectures and roadmaps
• Build trusted, long-term relationships with clients and collaborate closely with internal teams
• Contribute to propositions, bids, and thought leadership that support the growth of the advisory practice
• Support knowledge sharing, mentoring, and continuous improvement across the team

What you’ll bring

• Deep experience across ServiceNow, including architecture, development, administration, and integrations
• A strong track record delivering end-to-end ServiceNow programmes in a consulting environment
• The ability to engage confidently with senior stakeholders and influence decision-making
• ServiceNow Certified System Administrator (CSA) certification; implementation certifications preferred
• ITIL Foundation and a solid understanding of SaaS and on-premise architectures
• A collaborative mindset, strong communication skills, and a focus on inclusive ways of working

Reward & package

• Base salary up to 130,000 (dependent on experience)
• 12% annual bonus
• Total reward package up to 149,000, plus a comprehensive benefits offering

What you can expect

• A hybrid working model combining home working, offices, and client sites
• The opportunity to work on high-profile, complex transformation programmes
• An inclusive, values-led culture with a strong focus on wellbeing, learning, and career development

Security Check (SC) clearance is required. To be eligible, you must have resided continuously in the UK for the past five years and meet relevant security requirements.