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ITIL Jobs in London

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Looking for top ITIL jobs in London? Haystack connects IT professionals with leading employers offering exciting ITIL roles across the city. Explore a wide range of ITIL job opportunities in London today and take the next step in your IT service management career with Haystack.
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IT Manager
Robert Half
Multiple locations
Hybrid
Mid
£60k - £65k
itil
Robert Half have partnered on an exclsuive basis with a growing Pharmaceutical/MedTech organisation in the Greater Manchester area to recruit and IT Manager on a permanent basis. As the IT Manager, you will lead the planning, implementation, maintenance, and security of IT systems, ensuring seamless day-to-day operations. You will work closely with cross-functional teams and external vendors to support secure, scalable, and compliant technology solutions across the organisation. Experience in regulated industries, particularly within healthcare, is highly desirable.Responsibilities:
Lead the day-to-day operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management.
Be responsible for meeting IT Service Desk SLA’s and achieving KPI’s
Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials.
Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured.
Lead and manage the IT team Comprising of Senior IT Engineers and an IT Engineer, providing guidance, support, and development opportunities to ensure the team’s success and alignment with organisational goals.
Engage with internal and external stakeholders
Manage and maintain IT budgets, procurement, and vendor relationships. Own, develop and manage the IT budget, ensuring cost-effective use of resources and services supplied to the business.
Contribute to and ensure first line security of the organisation IT systems and data through implementing cybersecurity measures.
Ensure network and system security, ensuring compliance with data protection laws (e.g., GDPR) and any other appropriate regulatory standards.
Lead IT projects, including Company acquisitions, software and hardware upgrades, migrations, and digital transformation initiatives.
Covering team absences which may require time filling other team roles, such as commissioning equipment, covering the help desk, technical research and implementation.
Provide technical support, training and communications to end-users as part of the wider change projects.
Monitor system performance and implement improvements as needed.
Experience/Skills required:
Proven experience in an IT Manager or similar leadership role, preferably within healthcare, life sciences, or medical communications.
Strong knowledge of cloud-based platforms (especially Microsoft 365, SharePoint, Azure).
Excellent understanding of cybersecurity frameworks and data protection regulations (e.g. GDPR, ISO 27001).
Experience supporting hybrid/remote teams using collaboration tools such as Teams, Zoom, and project management systems.
Salary/logistics:
£60,000-£65,000 + additional benefits
Hybrid working - 2/3 days a week on site as standard.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Power Platform Developer
ECS Resource Group Ltd
Watford
Hybrid
Mid
£45k - £55k
itil
powershell
Location - Watford or Horsham
Salary - 45,000 - 55,000 per annum
Permanent
Hybrid - 3 days in office, 2 working from home after successful completion of the 3 month probation period
As a Digital Solutions Engineer, you will play a key role in the development and maintenance of Microsoft Power Platform applications and SharePoint environments. You will work collaboratively with a global team, providing technical expertise and innovative solutions to meet business needs while adhering to best practices and governance strategies
Your responsibilities in the role
Manage incidents and problems related to Power Platform and SharePoint environments.
Perform change management activities, from small amendments to large-scale projects.
Proactively monitor solutions and address emerging issues in SharePoint and Power Platform architecture.
Ensure adherence to ICT policies and governance strategies for existing apps and workflows.
Develop and integrate Power Automate workflows with external toolsets.
Support international colleagues through service management and relationship building.
Redevelop and decommission outdated forms and workflows.
Provide user guidance, training, and create service documentation.
Maintain up-to-date service knowledge to enhance user experiences and reduce service overhead
Skills and Experience
Accredited Microsoft Power Platform or SharePoint qualifications (desired).
Proficiency in Microsoft 365, Power Platform, and SharePoint Online (essential).
Strong experience with Power Apps and Power Automate (essential).
Familiarity with additional tools like Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable).
Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable).
ITIL awareness and experience using IT service management tools (desirable).
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Head of Strategy & Architecture - Digital Engineering
Deerfoot Recruitment Solutions Limited
London
In office
Mid
Private salary
itil
aws
Head of Strategy & Architecture - IT Strategy Director / Enterprise Architecture Lead - Salary TBC.
Banking & Technology
Location: Central London
We’re hiring on behalf of a leading global financial services organisation for a senior technology strategist to shape and drive digital transformation across EMEA.
The Role
Lead technology strategy and enterprise architecture for Digital Engineering Services & Solutions.
Define IT roadmaps to modernise infrastructure, service management, and digital platforms.
Partner with C-Suite executives to align technology vision with business goals.
Influence strategic adoption of Cloud, AI (including GenAI), Data Management, and modern workplace technologies.
Provide leadership to a team of strategists and architects across a global environment.
About You
10+ years’ experience shaping IT strategy and enterprise architecture in large organisations.
Proven success driving digital transformation across infrastructure and operations.
Strong stakeholder management and influencing skills at Board / Executive level.
Certified in ITIL, TOGAF, SAFe or Cloud (AWS, Azure, GCP).
A visionary leader who can deliver clarity, strategy and results.
Why Apply?
This is a rare opportunity to step into a pivotal leadership role shaping digital strategy on a global scale. You’ll have wide visibility, direct influence on boardroom decisions, and the chance to build the roadmap for the next generation of technology services.
Apply now to take the lead in transforming enterprise technology.
Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn’t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Head of AI Automation & Application Strategy
itecopeople
London
Hybrid
Mid
£100k - £150k
itil
c
AI, Automation and Application Strategy Programme Director
18-Month Fixed Term Contract Full-Time London
Are you ready to shape the digital future of a leading organisation?
We are seeking a Programme Director for AI, Automation and Application Strategy to join the senior IT leadership team. This is a pivotal role driving the strategic development and operational delivery of AI-driven automation, enterprise applications, and digital transformation at scale.
This is an exceptional opportunity for a visionary leader to deliver real impact-embedding AI into business processes, optimising enterprise systems, and ensuring technology investments deliver measurable value.
The Role. As Programme Director, you will:
Lead AI strategy - create and deliver a 5-year roadmap, champion AI-first principles, and oversee centres of excellence and innovation hubs.
Drive automation and application transformation - optimise enterprise systems, promote low/no-code solutions, and lead adoption across HR, Finance, Library Services, Research and more.
Shape data and governance - develop data strategies, oversee Azure-based platforms, and ensure interoperability between applications and AI platforms.
Deliver integrations at scale - design event-driven architecture, lead adoption of Dell Boomi, and ensure seamless, secure data flow across enterprise systems.
Provide leadership - direct high-performing teams, manage significant budgets, and influence stakeholders at all levels to ensure technology enables growth and service excellence.
Create and manage successful partnerships to assist in the delivery of the programme.
About You. We’re looking for a senior leader who can bring together people, process, and technology to deliver transformation. As an open organisation they seek collaborative people who have honesty, integrity and a sense of humour! You will have:
Significant leadership experience in enterprise applications, digital transformation, and AI/automation adoption.
At a senior programme manager/director level you will have a track record of leading large-scale, complex IT change programmes and delivering measurable outcomes.
Expertise in enterprise system architecture, integration, and security frameworks.
Strong understanding of data strategy, governance, and interoperability, ideally with Azure platforms.
Excellent stakeholder engagement skills, able to influence senior decision-makers across technical and non-technical domains at all levels
You can see the strategic big picture but have an entrepreneurial mindset and approach to ensure delivery
Experience applying ITIL, ISO 27001 or similar frameworks to ensure service quality and compliance.
Relevant postgraduate qualifications, certifications in project/programme management, enterprise architecture, or AI/automation frameworks will be advantageous.
What’s on Offer? This role comes with an attractive package, including:
Salary c. 120,000 pa.
Generous pension scheme.
30 days’ annual leave (plus bank holidays).
Flexible hybrid working arrangements.
Personal and professional development opportunities
Inclusive employment policies that support diversity and work-life balance.
Duration/Type: 18 month Full-Time, Fixed Term Contract.
Why Apply? This role offers the chance to:
Transform and Organisation and work with a “go ahead” non-hierarchal organisation that has drive a purpose and that contributes to society whilst providing you with a challenge. The CGO, COO CFO and CTO are all behind this programme and will provide full support to you in your work.
Shape and deliver cutting-edge AI and automation strategy at an organisational level.
Lead innovation and transformation hubs that directly support staff, customers, and communities for this truly class leading inclusive organisation.
Be part of a senior leadership team driving digital change, efficiency, and growth.
This is a high-profile opportunity for an ambitious leader who wants to be at the forefront of AI, automation, and application strategy in a complex, fast-evolving environment.
To be a part of this exciting, inclusive organisation and take on this challenge please send your CV and a supporting statement as to why you are interested to Simon Dunscombe (url removed).
Services Advertised are those of an Employment Agency.
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Frequently asked questions

What types of ITIL jobs are available in London?
In London, you can find a variety of ITIL jobs including IT Service Manager, ITIL Process Owner, Change Manager, Incident Manager, and ITIL Consultant roles across multiple industries.
What qualifications do I need to apply for ITIL jobs in London?
Most ITIL job roles require at least ITIL Foundation certification. Advanced roles may require ITIL Intermediate or Expert certifications along with relevant experience in IT service management.
Are ITIL jobs in London typically offered as permanent or contract positions?
Both permanent and contract ITIL opportunities are common in London. The choice depends on the employer's needs and your personal preferences.
What is the average salary for ITIL professionals in London?
Salaries vary by role and experience, but ITIL professionals in London typically earn between £40,000 and £75,000 per year, with senior roles commanding higher pay.
How can I improve my chances of getting hired for ITIL roles in London?
Gaining relevant ITIL certifications, acquiring hands-on experience with IT service management tools, and networking within local IT communities can significantly boost your chances.
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