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Overview
Looking for the best Product Owner jobs? Discover top opportunities tailored for Product Owners ready to lead product development and drive innovation. Explore a wide range of roles in tech companies where your skills in agile management, stakeholder collaboration, and roadmap planning will make an impact. Start your search now and take the next step in your Product Owner career with Haystack.
Senior Product Manager
Blue Light Card
London
Hybrid
Senior
Private salary
RECENTLY POSTED

Blue Light Card. Individually great, together unstoppable

The Role and the Team

We’re looking for a Senior Product Manager to join our growing Product team at Blue Light Card. This is a newly created role, reflecting the continued growth and expansion of our product function. You’ll report into the Product Director and be responsible for running day-to-day product operations, supporting teams, and ensuring end-to-end product delivery.

You’ll need to be comfortable being hands on as well as being strategic. You’ll be in the detail, working with teams to navigate incidents, prioritise effectively, and ensure progress. You’ll collaborate with engineering, data, and design teams, creating an environment where ideas can be tested and refined, ensuring scalable and meaningful improvements. We’re looking for someone who thrives in a high growth environment, can balance multiple priorities, and understands how to deliver impact efficiently.

What You’ll Do

  • Take full ownership of E2E delivery, from gathering insights to launching and refining features

  • Be actively involved in the day-to-day execution, supporting teams and removing obstacles to keep momentum

  • Understand and align business goals with real customer needs, ensuring work is focused and purposeful

  • Work closely with the Product Director to shape and evolve the product strategy for your area

  • Use tools like Amplitude and Jira to manage priorities, track progress, and ensure transparency across teams

  • Apply an evidence-based approach, using data, UX research, and feedback to guide product choices

  • Work iteratively in an agile environment, ensuring we learn and improve at every stage

  • Collaborate across teams, fostering a culture of shared responsibility and continuous development

What You’ll Bring

  • Proven experience in product management within a scale-up environment-this is a hands-on delivery role, not purely strategic

  • Strong E2E delivery experience, with the ability to unblock teams and drive execution at pace

  • Strong stakeholder management, ensuring alignment across teams while keeping delivery on track

  • Ability to balance short-term execution with long-term thinking, ensuring work aligns with overall business goals

  • Excellent problem-solving skills, with the ability to cut through ambiguity and drive actions using data

  • Experience in marketplaces, e-commerce, or affiliate-driven business models

  • Familiarity with Agile methodologies, with a deep understanding of prioritisation frameworks

  • Ideally hands-on experience with Amplitude, Jira, and experimentation platforms

Our Culture

Our members, partners and colleagues are at the heart of everything we do.

Our colleagues are integral to helping create the unique experience we deliver, so we’re genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are, and have a hybrid working model, with colleagues based in London, the East Midlands and around the country.

We’re also officially recognised as a Top 100 Great Place To Work UK, one of the UK’s Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People.

What We Offer

  • Hybrid working

  • 25 days plus public holidays, buy and sell and an additional day off for your birthday

  • A company bonus scheme

  • Great social events e.g., Christmas party, family fun day, summer party, sports matches

  • Learning and development opportunities

  • Group auto-enrolment pension plan

  • Enhanced maternity, paternity, sick pay

  • Company funded private medical insurance

  • Healthcare cashback plan

  • Employee assistance programme (including mental health support)

  • Modern office space with onsite gym including access to free HIIT & stretch classes, games area, chill-out areas, book club, and more, when you visit our HQ in Cossington

Engineering Manager
Blue Light Card
London
Hybrid
Senior - Leader
Private salary
RECENTLY POSTED

Blue Light Card. Individually great, together unstoppable

The Role and the Team

There’s never been a better time to join the team at Blue Light Card.

Blue Light Card is expanding rapidly in the UK and Australia, and we have an exciting opportunity for an experienced Engineering Manager to join our Technology department. You’ll have experience working as an engineering manager in a high-performing, product-led agile organisation with multiple teams.

You’ll lead one of our engineering teams, and be responsible for championing agile practices, delivering high-quality solutions, and managing technical operations, to ensure your team achieves the best outcomes for our members.

What You’ll Do

  • Guide and motivate a high-performing team, fostering collaboration, accountability, and integrity through coaching and support
  • Work together with Product and Design to plan and deliver work. You’ll get involved in sprint planning, retrospectives, and solving incidents, ensuring issues are addressed quickly
  • Ensure Operational Excellence by monitoring production components with Platform Engineering and addressing issues fast, ensuring non-functional requirements are met
  • Implement and champion agile methodologies and best practices by supporting the scaling of these practices across Engineering, Product, and Design
  • Foster a quality-first mindset within the team, ensuring everyone follows agreed-upon standards
  • Support technical design solutions that meet requirements and align with architectural standards providing technical coaching and encouraging innovative ways of working
  • Engage with stakeholders to ensure your team’s voice is heard and aligned with business interests, maintaining a humble and positive attitude
  • Ensure the team understands and works towards business goals, fostering a shared sense of purpose and dedication, while being flexible and ready to tackle various tasks each day

What You’ll Bring

  • Experience as an Engineering Manager with a robust track record of successfully leading teams of at least four individuals
  • Substantial experience in regular one-on-one meetings, providing coaching, delivering constructive feedback, and prioritising the well-being and development of team members to ensure they feel valued and supported
  • Extensive experience with agile methodologies to oversee practices and ceremonies, ensuring the team delivers high-quality work while managing ongoing tasks smoothly
  • Proven ability to deliver high-quality scalable technical solutions, with an emphasis on best practices and innovative approaches utilising AWS and TypeScript
  • Ability to take charge of the team’s work in progress, keeping tasks on track and addressing issues promptly working in collaboration with Platform Engineering to maintain smooth operations
  • Experience in helping the team understand and work towards business goals, fostering a shared sense of purpose and dedication and flexible to tackle various tasks each day, adapting to a changing work environment
  • Experience in guiding the team to develop and implement technical solutions that meet all requirements, ensuring alignment with architectural standards and contributing to the technical roadmap

Our Culture

Our members, partners and colleagues are at the heart of everything we do.

Our colleagues are integral to helping create the unique experience we deliver, so we’re genuinely committed to creating a place where our team love to work, and people want to join. We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members. We believe in attracting the best talent no matter where you are. We promote hybrid working, but we value in-person collaboration so encourage time in our offices. How regular and in which office location depends on the role and team. We don’t offer remote-only roles.

We’re also officially recognised as a Top 100 Great Place To Work UK, one of the UK’s Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People.

What We Offer

  • Hybrid working and flexible hours
  • Free parking and EV charging onsite
  • 25 days plus public holidays, buy and sell and an additional day off for your birthday
  • A company bonus scheme
  • Great social events e.g., Christmas party, family fun day, summer party, sports matches
  • Relaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks)
  • Onsite gym (including access to free HIIT & stretch classes)
  • Learning and development opportunities
  • Group auto-enrolment pension plan
  • Enhanced maternity, paternity, sick pay
  • Company funded private medical insurance
  • Healthcare cashback plan
  • Employee assistance programme (including mental health support)
Technical Product Manager ()
Blue Light Card
Leicester
Hybrid
Mid - Senior
Private salary
RECENTLY POSTED

Blue Light Card. Individually great, together unstoppable

The Role and the Team

We’re looking for a Technical Product Manager to help turn great product ideas into high-quality, shippable outcomes. This newly created role plays a critical part in improving how work moves from product intent to engineering delivery, as our Product and Engineering teams continue to mature their practices.

You’ll sit at the intersection of Product and Engineering, working hands-on with Product Managers, Engineering Managers, engineers and QA. Your focus will be on clarity, quality and flow, translating product intent into well-structured, technically sound work, helping teams move faster with confidence, and ensuring what we ship actually works for members. This role is ideal for someone who loves being close to delivery, enjoys enabling others to succeed and thrives in environments where you can create structure and raise the bar.

What You’ll Do

  • Turn product requirements into clear, engineering-ready tickets with strong acceptance criteria and technical context
  • Break complex features into sprint-ready work during refinement, spotting dependencies, risks and edge cases early
  • Act as a delivery partner to engineers, ensuring they have the clarity and context needed to work autonomously
  • Raise the bar on Jira quality, documentation and refinement so teams can focus on building, not unblocking
  • Prepare for and facilitate backlog refinement, surfacing blockers and trade-offs ahead of planning
  • Track delivery health and quality signals, using insight to improve how teams plan and execute
  • Lead user acceptance testing to ensure features meet product intent before release
  • Share best practice through templates, coaching and clear examples of what good looks like

What You’ll Bring

  • Experience in a Business Analyst, Technical Product Manager, Product Owner or similar role within agile teams
  • Strong technical fluency, with the ability to understand code, APIs and architectural decisions
  • A track record of improving delivery quality through better specification and process
  • A detail-driven, structured approach and a natural instinct for spotting gaps and edge cases
  • Confidence working closely with engineers, QA and product partners on complex delivery challenges
  • A pragmatic mindset that balances pace with quality and knows when to escalate
  • Comfort working in ambiguity and creating structure where it doesn’t yet exist
  • A collaborative, low-ego approach and genuine enjoyment in enabling others to succeed

Our Culture

Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It’s what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service.

We don’t just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We’re committed to building a diverse and inclusive team where everyone feels they belong. Different perspectives and experiences help us grow, innovate, and better reflect the communities we serve.

We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren’t able to offer fully remote working.

What We Offer

  • Hybrid working and flexible hours
  • Free parking and EV charging onsite at HQ
  • 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days
  • A company bonus scheme
  • Your own Blue Light Card and exclusive access to thousands of discounts
  • Generous funded BUPA medical insurance covering pre-existing conditions
  • Group auto-enrolment pension plan
  • Enhanced parental leave and absence leave
  • Healthcare cashback plan
  • Employee assistance programme (including mental health support) and mental health first aiders
  • Great social events e.g., festive party, summer party, team socials, sports matches
  • Regular company-wide recognition events e.g. monthly Light’s Up and annual Shine awards
  • Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks)
  • Onsite gym at HQ (including access to free HIIT & stretch classes)
  • Strong learning and development culture and personal growth fund
Head of Operations
Complex Care Professionals Limited
Rochdale
In office
Leader
£65,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

North West (Multi-site Burnley, Tameside, Rochdale)
Reporting to: Managing Director / Registered Nurse Director

Role Purpose

The Head of Operations is responsible for the strategic and operational leadership of all branches across the organisation.
The post holder ensures consistent operational performance, workforce stability, regulatory compliance, and commercially
sustainable service delivery across the group.

This is a senior leadership position with direct line management responsibility for all Registered Managers.
The role exists to standardise governance, strengthen accountability, improve performance, and enable sustainable growth
while protecting the organisations nurse-led care model.

The Head of Operations works in structured partnership with the Nurse Director (clinical governance)
and Head of Finance (financial governance), ensuring clear separation of operational, clinical, and financial accountability.

Operational Leadership & Performance

  • Provide direct line management and leadership to all Registered Managers.
  • Establish clear KPIs across branches, including staffing, compliance, retention, and financial performance.
  • Standardise operational systems, policies, and reporting frameworks.
  • Ensure consistent rota governance, capacity planning, and workforce utilisation.
  • Act as senior escalation point for operational risk or instability.
  • Drive continuous improvement across all services.

Governance, Quality & Compliance

  • Ensure all branches maintain compliance with CQC regulations and Fundamental Standards.
  • Strengthen Regulation 17 (Good Governance) systems across the group.
  • Lead inspection preparation, audit programmes, and quality assurance frameworks.
  • Oversee safeguarding processes, incident management, and complaints handling.
  • Ensure learning from incidents is embedded into operational practice.
  • Support improvement plans where services are rated Requires Improvement.

The Head of Operations ensures operational systems support the clinical governance framework led by
the Nurse Director and branch clinical leads.Workforce Stability & Management

  • Drive staffing stability and reduce reliance on reactive rota management.
  • Oversee supervision, appraisal, and performance management compliance.
  • Address underperformance at Registered Manager level where required.
  • Promote accountability, professionalism, and retention strategies across branches.
  • Support recruitment strategy in collaboration with branch leadership.

Commercial & Financial Oversight

  • Own operational performance against budget, margin, and contract KPIs.
  • Monitor staffing ratios, cost control, and package sustainability.
  • Work alongside the Head of Finance to forecast demand and manage growth responsibly.
  • Ensure operational decisions balance quality, compliance, and commercial sustainability.

Commissioner & External Relationships

  • Maintain senior-level relationships with ICBs, commissioners, and case managers.
  • Support contract performance management and service development.
  • Contribute to tenders, mobilisation of new packages, and strategic growth planning.
  • Protect and enhance the organisations reputation within the local health economy.

Leadership Expectations

  • Visible, decisive leadership across multiple sites.
  • Ability to hold senior managers accountable.
  • Strong operational grip and data-led decision-making.
  • Calm and structured response to crisis or escalation.
  • Values-led but commercially pragmatic approach.
  • Confidence to challenge poor performance and drive improvement.

This role requires both strategic oversight and hands-on operational discipline.Person Specification Essential

  • Significant senior operational leadership experience within domiciliary, complex care, or regulated health/social care.
  • Proven experience managing multiple services or senior managers.
  • Strong working knowledge of CQC regulations and governance frameworks.
  • Demonstrable experience improving service performance.
  • Commercial awareness and financial literacy.

Person Specification Desirable

  • Registered Nurse (RN) background.
  • Experience within nurse-led or complex care environments.
  • Experience working with ICBs, CHC-funded packages, or fast-track services.
  • Tendering or business development exposure.

Accountability Structure

The Head of Operations:

  • Reports to the Managing Director / Nurse Director.
  • Has direct line management responsibility for all Registered Managers.
  • Works in partnership with:
    • Nurse Director (clinical governance)
    • Head of Finance (financial governance)

Operational authority sits with the Head of Operations.
Clinical authority remains within the nurse governance framework.
Strategic authority remains with the Director.

Senior Product Manager
Anson McCade
London
Hybrid
Senior
£80,000
RECENTLY POSTED

An established UK digital consultancy is seeking an experienced Senior Product Manager to join a growing product practice delivering impactful digital services for high-profile clients. The organisation specialises in combining data-informed decision making, human-centred design and modern software engineering to solve complex problems and create meaningful outcomes for users and organisations alike.

This role sits at the heart of multidisciplinary delivery teams, translating client goals into clear product vision, strategy and execution.

Whats on offer

  • Salary: £57,000 £72,000 depending on experience
  • Hybrid working model
  • Benefits pack
  • Office base available in Leeds, Manchester, Glasgow, Birmingham or Bristol
  • Opportunity to work on complex, high-impact digital transformation programmes
  • Exposure to multidisciplinary teams and high-profile client engagements
  • Strong focus on professional development and leadership growth within product delivery

What you need

To be successful in this role, candidates should demonstrate:

  • Proven experience leading product delivery within agile environments (Scrum, Kanban or similar)
  • Strong background defining product vision, strategy, roadmaps and prioritised backlogs
  • Experience leading multidisciplinary teams and supporting specialists to deliver outcomes
  • Ability to use evidence and data to drive decision-making while keeping user needs at the centre of delivery
  • Confidence building consensus across diverse stakeholder groups and making decisive calls when required
  • Experience bridging the gap between stakeholders and delivery teams to maintain focus and momentum
  • Strong stakeholder management and communication skills across both technical and non-technical audiences
  • Experience facilitating workshops and collaborative sessions both remotely and in person
  • Ability to balance delivery constraints such as policy, governance or security requirements while maintaining product value
  • Experience coaching or developing product and user-centred capability within teams

O.K. I’m in what’s next?
Apply with your latest CV below

Assistant Product Manager
SFS Group Fastening Technology Ltd.
Leeds
In office
Graduate - Junior
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Assistant Product Manager Leeds

Full-time | UK Business

A strong career-building opportunity is now available to join our UK business as an Assistant Product Manager, supporting our Lead Product Manager across the Flat Roof, Roofing and Cladding, Rainscreen Fasteners, and Timber Works product ranges. This role suits someone whos commercially aware, proactive and ready to help shape product strategy in a fast-paced, technical environment.

What youll be doing

  • Supporting product lifecycle management, including new product introductions and range updates
  • Building market insight on trends, competitor activity and customer needs
  • Working closely with Sales, Marketing and Technical teams to deliver compelling product messaging and training
  • Strengthening relationships with UK OEMs and major installers
  • Identifying market gaps and opportunities to grow our presence

What youll bring

  • Strong communication and stakeholder engagement skills
  • Critical thinking and problem-solving ability
  • Confidence interpreting technical information
  • Good organisational and planning skills
  • Commercial awareness and a proactive mindset
  • IT literacy and ideally a background in business, marketing or sales

What you will get in return

  • Performance-based bonus
  • 26 days annual leave plus statutory bank holidays
  • Participation in the SFS Group profit-sharing scheme
  • Enrolment into the SFS Health Cash Plan scheme
  • Training and development opportunities
  • Company pension scheme (including salary sacrifice option)

Why join us?

Youll play a key role in shaping the future of our product ranges, working with a supportive team and gaining exposure across the business. Its an excellent opportunity for someone looking to grow their career in product management.

We look forward to receiving your applications.

Business Systems Developer
Trapeze Recruitment Services Ltd
Birchington
In office
Junior - Mid
Private salary
RECENTLY POSTED

Company

Working for a large established industrial agriculture and plant factory you will have the opportunity to be part of a dynamic and forward-thinking team.

Role Summary of Business Systems Developer

As a Business Systems Developer your role will involve developing and implementing automation solutions to streamline business processes and engaging with stakeholders to design and deliver process improvements.

Due to the location of our client, you will need to have your own transport and will be expected to travel to other sites periodically.

This is a full-time office-based role working Monday to Friday, 08:00 until 17:00 (40 hours).

Key Responsibilities of Business Systems Developer

  • Engage with business stakeholders to understand requirements, identify process improvement opportunities, and document functional and technical specifications.
  • Develop, test, and implement solutions using Microsoft Power Platform (Power Automate, Power Apps), SharePoint, and other automation tools.
  • Drive process digitisation and automation initiatives, ensuring alignment with business goals and objectives.
  • Build user-friendly applications, workflows, and dashboards to meet business requirements.
  • Provide training and documentation to end users on new systems and processes.
  • Collaborate with IT and business teams to ensure the integration of automation solutions with existing systems.
  • Meet project deadlines and deliver quality solutions with minimal rework or post-implementation issues.
  • Assist in identifying emerging technologies and trends that may further enhance business process automation.

Skills and Experience of Business Systems Developer

  • Proficiency in Microsoft Power Platform (Power Automate, Power Apps), SharePoint, and Office 365.
  • Experience with Copilot or similar AI agent creation/configuration, compliance, and governance would be beneficial.
  • Strong understanding of process analysis, process improvement, and business workflow digitisation.
  • Experience with automation and workflow tools to streamline processes.
  • Basic understanding of SQL, databases, or similar technical skills is desirable.
  • Strong project management, problem-solving, and decision-making abilities.
  • Excellent verbal and written communication skills with the ability to interact at all organisational levels.
  • Strong analytical and technical skills to design and implement solutions.
  • Familiarity with data integration techniques and API usage is a plus.

Benefits

  • 25 days holiday per annum plus 8 days bank holidays
  • Pension scheme
  • Life assurance
  • Medicash medical cashback scheme
  • Optional company share scheme
  • Learning and development opportunities
  • Free onsite parking
  • Subsidised canteen

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

Product Manager
Rise Technical Recruitment
Belfast
Hybrid
Mid - Senior
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Competitive Salary + Bonus + Shares + Progression + Healthcare + International Travel
Belfast - Hybrid

Are you an experienced Product Manager with a track record of leading high-value, low-volume technology products from concept to delivery?

This is an opportunity to take on an influential and strategic role within an established technology company delivering advanced hardware, software, and cloud-based solutions to global customers. Their products are technically sophisticated, commercially significant, and deployed in mission-critical environments where performance and reliability are essential.

The business has built a strong reputation for delivering specialist, high-performance solutions to major network operators, equipment vendors, and technology providers worldwide. Their product portfolio combines deep engineering expertise with a strong commercial focus, creating high-impact solutions in niche, high-value markets.

As Product Manager, you will operate at the intersection of engineering, commercial strategy, and customer engagement. You will lead structured discovery sessions with customers and partners, extract meaningful insight from complex inputs, and translate real-world challenges into clear product direction. This role requires strong judgement, analytical thinking, and the confidence to make data-informed decisions in environments where consensus is not always guaranteed.

You will own the lifecycle of sophisticated, lower-volume products where each sale is strategically important, working closely with engineering, sales, and leadership teams to shape roadmap, positioning, and go-to-market strategy.

The Role:

  • Own and evolve a portfolio of high-value, low-volume technology products
  • Lead customer discovery and translate insight into validated product strategy
  • Drive cross-functional delivery from concept through launch
  • Communicate clear decisions and rationale to technical and commercial stakeholders

The person:

  • Good years of experience in Product Management or closely related role
  • Proven experience in managing high-value, low-volume technical products
  • Ideally coming from a technical background (Engineering, Computer Science or equivalent experience)
  • Strong analytical judgement - able to separate key signals from noise

Reference Number: BBBH - (phone number removed)

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.

Principal Product Assurance Engineer
MBDA UK
Gloucester
Hybrid
Senior
Private salary
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Bristol

A phenomenal permanent opportunity has arisen to join the Weapon Systems UK Product Assurance team supporting projects in the development & production phases of the life cycle.

Salary: Circa £41,000depending on experience

Dynamic (hybrid) working: 3 days per week on-site due to workload classification

Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

What we can offer you:

  • Company bonus: Up to £2,500 (based on company performance and will vary year to year)
  • Pension: maximum total (employer and employee) contribution of up to 14%
  • Overtime: opportunity for paid overtime
  • Flexi Leave: Up to 15 additional days
  • Flexible working: We welcome applicants who are looking for flexible working arrangements
  • Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
  • Facilities: Fantastic site facilities including subsidised meals, free car parking and much more
  • Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more .

The opportunity:

You will play a pivotal cross-functional role within an established team with the aim of ensuring all non-conformances are managed effectively through the review, reporting and improvement structures. This is an outstanding opportunity to network with and see a large variety of MBDA’s functions and activities across all sites. The role will involve supporting multi-national projects, as well as with an established Quality network preventing/minimising product non-conformance. This role is an ideal entry level role into Product Assurance and the non-conformance management discipline for those looking to start and build a career in this area.

  • Lead product non-conformance and facilitate implementation of non-conformance processes.
  • Support design and manufacturing defect investigations.
  • Co-ordinate the project Non-Conformance Review Panels.
  • Liaise with the Product Assurance team on the status and action plans of open non-conformances.
  • Provide non-conformance data analysis and summary reports into major equipment and senior management reviews.
  • Participate in process improvement and facilitate local flash audits, providing compliance and process improvement ideas.
  • Plan and facilitate quality focused micro training to increase non-conformance process awareness, efficiencies and proficiencies within the Project teams.

What we are looking for from you:

  • Previously held non-conformance related roles in Engineering or Quality Assurance is desirable, or equivalent work experience
  • A logically minded individual with an eye for problem solving, who enjoys problem investigation and improvement style activities
  • Can analyse data, determine trends and sees opportunities to focus improvements
  • A high degree of self-motivation, autonomy and ability to work proactively, with excellent organisational, communication & social skills
  • Strong computer literate and analytical skills is essential; ability to run reports in Excel, use SAP QM system, and document management tools
  • Ability to understand and respect cultural differences
  • Experience within the Defence industry is preferred but not essential.

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Senior Business Analyst
Experis
Edinburgh
Hybrid
Senior
£500/day - £545/day
RECENTLY POSTED
TECH-AGNOSTIC ROLE

9 months

Edinburgh - hybrid

Inside IR35 - Umbrella only

Role overview:

Senior BA to take over from Business Architect the Requirements definition across several of the Heritage Programme workstreams. This will require working with Business Operations SMEs to being together whatever changes need to be made to the Sapiens Consolidation Master System or any of the existing processes that Operations teams are running as part of the service we provide. The role will require to bring together other Business SMEs or other BAs in the account to define the requirements. Responsible for pulling together the Requirements Traceability Matrix as well as documenting any requirements or processes papers needed.

Role responsibilities/experience:

  • Engagement with the customer on a daily basis
  • Able to interact with programme and account senior management, account CTO and account CIO
  • Ideally somebody who has experience on the Sapiens system
  • Experience working with a Pensions customer.
  • Proactive, self taught, works with minimum supervision and under broader direction.
  • Very strong communicator, written and Oral communication.
  • Supports the different programme workstreams with their requirements definitions as well as supports the test team by reviewing their test cases and make sure they align with the programme requirements

Some activities would be:

  • Give an overview and a steer as to the right solution, with some help with prioritisation.
  • Be the glue between the Business Operations SMEs and the rest of the programme (project managers, test team)
  • Managing and bringing together the relevant Bus. Ops. SMEs to run workshops to review the existing processes and identify any changes needed as part of the programme
  • Help with Planning the workshops, Facilitating the workshops, Shaping the solutions for any arising requirements and along with operations approve the requirements.
  • Building a new Redress Solution ( Shape Development of the solution, Approve solution along with operations)
  • Supporting the definition of Outputs and MI
Delivery Director - Microsoft Dynamics 365 F&O
Source & Connect
London
Hybrid
Leader
£110,000 - £185,000
RECENTLY POSTED

Microsoft Dynamics 365 F&O Delivery Director - Big 4 Consulting

Salary: 110k- 185k + bonus + package
Location: Hybrid - London, Manchester, Bristol, Edinburgh, or Glasgow (UK-wide applicants welcome)

The Opportunity
Join a leading Big 4 consultancy as a Delivery Director or Senior Delivery Director and help shape a rapidly growing Microsoft Dynamics 365 Finance & Operations (F&O) practice. This is a strategic leadership role with ambitious growth targets and excellent career progression.

You’ll work with senior stakeholders to influence the market narrative, build relationships with C-level executives and Microsoft’s ecosystem, and lead the design and delivery of innovative technology solutions that maximise ROI - from strategy and process design to technology enablement.

Key Responsibilities

  • Lead delivery of Microsoft D365-enabled business solutions
  • Define business cases and transformation roadmaps
  • Act as a trusted adviser to CIOs, CFOs, and COOs
  • Drive market growth through thought leadership and client engagement
  • Build internal capability and mentor high-performing teams

Experience Required

  • Deep expertise in Microsoft Dynamics 365 F&O (10+ years)
  • Full lifecycle ERP implementation experience
  • Consulting background (Big 4 preferred)
  • Strong leadership and stakeholder management skills
  • Ability to influence and share best practice
  • Professional qualification (e.g., CIMA, ACA, CIPS) or relevant degree

Desired Skills

  • Strong industry network and willingness to attend events
  • Experience in practice development and business growth
  • Knowledge of solution governance and cloud delivery models

Location & Flexibility
Hybrid working from major UK cities: London, Manchester, Bristol, Edinburgh, or Glasgow. UK-wide applications welcome.

Housing Standards Systems Manager
South Norfolk and Broadland Council
Norfolk
Hybrid
Senior - Leader
£32,628 - £36,823
RECENTLY POSTED
TECH-AGNOSTIC ROLE

About the role

We are seeking an experienced Housing Standards Systems Manager to lead the technical, systems and digital operational infrastructure that underpins the delivery of Housing Standards services.

Working as part of the Council’s early help approach, this role plays a critical function in ensuring that Housing Standards and Warm Homes services are detailed, digitally enabled, compliant and performance driven, supporting residents to live independently and thrive.

This role has a strong technical and systems focus, combining systems ownership, data governance, performance analytics and digital service development with line management and operational oversight. You will act as the technical authority and systems lead for Housing Standards services, ensuring that systems, data and workflows enable efficient service delivery, statutory compliance and continuous improvement.

Key Responsibilities

  • Act as the systems owner and technical lead for Housing Standards and Warm Homes, including IDOX administration, system configuration, data structures, workflows and continuous improvement.

  • Lead data management, analytics and performance reporting, delivering high quality insight, dashboards and statutory returns to support operational, strategic and corporate decision making.

  • Drive digital transformation and service improvement, leading system development, change programmes and implementation of new or enhanced digital solutions.

  • Provide operational and people management of a small team, ensuring systems and processes effectively support caseload management.

  • Support financial and programme performance, including the Disabled Facilities Grant budget and countywide IHAT programme, through robust data reporting and analysis.

  • Act as lead for FOI, DSAR and Government DELTA returns, ensuring compliance, data accuracy and timely submission.

  • Build organisational capability by training staff, leading system inductions and working collaboratively with internal teams and external partners to deliver streamlined, customer focused digital services.

About You

With a strong background in technical systems, together with knowledge and experience in system and process improvement techniques, you will have experience in leading transformation programmes to deliver improved benefits.

You will have sound knowledge of Housing Standards Legislation, together with previous management or supervisory responsibility. You will be experienced in financial management of services and possess demonstrable analytical skills to deliver service improvement.

Closing Date: Sunday 8th March 2026

Interview Date: To be confirmed

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

SAP Programme Manager
Randstad Technologies Recruitment
London
In office
Senior - Leader
£80,000 - £90,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

ERP Programme Manager (SAP S/4HANA)

We are seeking a high-impact ERP Programme Manager to lead a global digital transformation. You will be the architect of our enterprise systems, bridging the gap between business strategy and technical execution

The Mission

Lead a high-stakes, Greenfield SAP S/4HANA implementation from inception to go-live. We are looking for a “delivery-first” leader who thrives on execution, ignores excuses, and has the technical scars to prove they can handle complex global rollouts.

Must-Have Expertise

  • Greenfield Specialist: Proven track record of leading at least 3 full End-to-End (E2E) SAP implementations from scratch.
  • S/4HANA Mastery: Direct experience delivering SAP S/4HANA projects is mandatory. Experience with Public Cloud is a significant advantage.
  • Functional Core: Deep knowledge of Finance (FICO) and Payroll integration is essential for this transformation.
  • The “Driver” Mindset: A relentless focus on hitting milestones. We need a hands-on manager who proactively solves bottlenecks before they impact the critical path.

Key Responsibilities

  • Full Lifecycle Ownership: Directing the Greenfield roadmap: discovery, design, build, data migration, and cutover.
  • Tactical Problem Solving: Stepping into the “weeds” to resolve technical or process blockers across Finance and Payroll modules.
  • Vendor & Team Accountability: Managing SI partners and internal teams with a “no-excuses” approach to deadlines.
  • Governance & Risk: Identifying “unknown unknowns” early and implementing immediate mitigation strategies to keep the plan on track.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

IT Business Analyst
P3M Recruitment
Milton Keynes
Hybrid
Mid
£50,084
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Job Title: IT Business Analyst
Location: Hybrid working (1 day in the office based in Central London)
Contract: Permanent, Full Time
Hours: Full time, 5 days per week, 34.5 Hours: 9:00am - 5:00pm
Salary: 50,084 per annum

The Role of IT Business Analyst
Our client, a globally recognised charity headquartered in the UK, is seeking an experienced IT Business Analyst to join their IT team on a permanent, full-time basis. This role will play a key part in supporting the delivery of major organisational change initiatives with a technology focus.

Key Responsibilities

  • Identify and analyse business and technical requirements to support change initiatives. Produce clear documentation to align key stakeholders
  • Use suitable process-mapping techniques to support analysis of requirements and present current and future states
  • Contribute to the design and delivery of technology-driven change by ensuring requirements are effectively reflected in technical solutions. This includes conducting market research and feasibility assessments, preparing options analysis, and liaising with external vendors and consultants to support successful implementation
  • Contribute to the formulation of suitable test approaches and test techniques to assure the effective delivery of requirements
  • Forecasting and tracking the benefits of technology-driven change, ensuring they are measured at the right time and communicated clearly. This includes engaging stakeholders throughout the delivery lifecycle, supporting senior leadership in post-implementation benefit reviews, and producing insightful reports on both projected and realised outcomes
  • Monitor and report on progress across all pipeline initiatives

About you
This position is ideal for candidates with previous experience in an IT Business Analyst role, who can commit to attending site 1 day a week in Central London. Candidates should also have the following demonstrable experience:

  • Conducting analysis and management of requirements for business technology change initiatives across a common range of business functions (e.g. CRM / Finance / HR / Website) using specialist techniques (e.g. user stories, use case diagrams, data flows)
  • Participating in technology change initiatives for CRM systems, including CRM replacements
  • Expertise in process mapping techniques, e.g. BPMN / UML / SIPOC
  • Experience in management of the benefits lifecycle and accompanying techniques
  • Effective communication skills, including the ability to produce reports and provide presentations
  • Knowledge of testing approaches & techniques
  • Effective stakeholder management skills, including the ability to explain complex matters clearly, ensuring alignment and satisfaction at all levels
  • Working in accordance with waterfall and agile project management methodologies and the software development lifecycle
Senior Engagement Manager
Experis
Bath
Hybrid
Senior
£550/day - £600/day
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Job Title: Senior Engagement Manager
Max Rate: Market Rate via Umbrella
Start Date: ASAP
End Date: Dec 2026
Clearance required: Active SC and Sole UK National
Location: Bath - 2 days per week in office

Job Description:

Your role

Working from within our Delivery Excellence Group, you will primarily work on delivering projects that will lead to the convergence of physical and digital worlds through technology, engineering and manufacturing expertise to boost our clients’ competitiveness.

Your responsibilities will include:

Client liaison
Bid management
Project planning
Task Tracking and reporting
Revenue management
Profitability
Productivity
Forecasting and project finances
Risk management
Quality control
Continuous process improvement
Problem resolution
Resource allocation
Client satisfaction.

Essential

Experience of delivering complex software engineering development projects and subcontracted hardware projects in a leading/management role throughout the project life cycle
Experience of delivering complex 20m+ development projects in Aerospace or Defence sectors.
10 years’ experience in project and programme management roles
Leadership and delegation of complex, multi-functional teams
Proficient with Project Finances, Revenue Recognition, Margin Improvement, Risk Management and Month-end Reporting
Proven ability to plan and organise projects effectively, with excellent attention to detail.
A developed understanding of business and finance, project planning and scheduling, budgeting and cost management, revenue recognition and contract management.
Proven ability to review and challenge schedule critical path activities within Microsoft Project and lead teams to deliver projects on time

Preferable
Knowledge and experience of the CADMID Lifecycle
Experience of delivering development projects in the Maritime Sector

Head of Platforms & Data
Fuel Recruitment Limited
Worcester
Fully remote
Leader
£80,000 - £90,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Head of Platforms and Data - Permanent - Up to 90,000 + Car allowance + standard company benefits - Remote

OSS / BSS / End-to-End Architecture / API

Key skills / responsibilities:

Platforms Architecture & Evolution

  • Own the end-to-end architecture for BSS and OSS platforms.
  • Ensure platforms are API-first, modular and scalable, avoiding vendor lock-in.
  • Maintain a platforms roadmap aligned with network growth, service models and business strategy.

API & Systems Integration

  • Own the API strategy and integration layer connecting BSS, OSS, Network Monitoring, Customer/Wholesale portals and Data platforms.
  • Define API standards, governance, security and lifecycle control.
  • Drive workflow automation to reduce manual provisioning and service handling.

Data Strategy & Data Platform

  • Define the enterprise data model and data governance framework.
  • Lead development and scaling of the data platform (warehouse / lake).
  • Ensure high-quality data supports customer insight, service assurance, capacity analytics and commercial reporting.

BSS/OSS Operational Design

  • Define and refine core business and service workflows (activation, inventory sync, provisioning, incident/change processes, wholesale enablement).
  • Ensure tooling supports reliable, repeatable and automated operations.

Fuel Recruitment are currently engaged with a specialist within the Fixed Wireless Access and Fibre space, to recruit for a Head of Platforms and Data to join their team and lead the design, development and operation of the platform ecosystem that enables the FWA side of the business to scale.

IT Intern / Student Placement Year
Eligo Recruitment Ltd
Lutterworth
In office
Graduate
£25,000
RECENTLY POSTED

We are looking to recruit an IT or Engineering intern / placement year student for 12 months. This will be an interesting role with a clear business focus implementing, configuring and supporting the continual improvement of the software and processes used throughout the Product Design process for a global manufacturing organisation. We are looking for someone who has gained a clear insight into the importance of effective business analysis and properly documented processes.

Your role will be investigating and documenting the AS IS process and looking to identify opportunities to improve processes and achieve greater value from the tools available. Experience with Google Cloud Platform and Google Applications would be an advantage but not essential. A decent command of a Scripting language such as JavaScript, Google Apps, HTML or Java would also be useful.
You will work with IT and Business Stakeholders to gain a clear insight of what is done and how. Working with knowledge of the objectives from stakeholders and the insight of those on the ground you will be pivotal in documenting and creating clearly documented processes that are clearly understood.

This is a role that will add real value and be genuinely interesting and challenging. This is an office based role in a location not easily accessed by public transport, therefore you must have your own transport and be able to get to Bruntingthorpe on a daily basis.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Functional Project Lead (ERP)
CPS Group (UK) Limited
Cambridgeshire
Hybrid
Senior
£400/day - £500/day
RECENTLY POSTED

Functional Project Lead (ERP) - SC Cleared

Role: Functional Project Lead
Specialism(s): Functional Project Management, Tech Implementation, ERP, Business Applications, Cross-Functional Communication, Change Management, System Implementation, IFS
Type: Contract, Daily Rate / Temp-to-Perm
Location: Cambridge (Hybrid Working)
Start: ASAP / Urgent
Daily Rate: 400+ per day
IR35 Determination: Inside IR35
Clearance: SC Cleared (Active or Lapsed)

Functional Project Lead

CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned Functional Project Lead to drive the successful implementation of the selected Enterprise Resource Planning (ERP) system and other associated business applications. The role will act as the bridge between business stakeholders, users and the technical implementation team, ensuring that business requirements and system implementation activities are clearly defined, validated, and delivered through the ERP solution.

The Functional Project Lead will oversee functional design, process alignment, configuration oversight, testing coordination, and change management activities to ensure a smooth implementation, on-spec and to budget.

Candidates with active (or recently lapsed) SC Clearance

Key Responsibilities

Lead functional workstream(s) within the ERP implementation program
Collaborate with the Program Manager and technical teams to ensure alignment with project timelines, scope, and budget
Identify and manage risks, issues, and dependencies within functional areas
Provide regular status updates to leadership and key stakeholders
Facilitate workshops to gather and document business requirements
Ensure functional design documents (FDDs) are complete, accurate, and approved
Support cutover planning and go-live readiness activities
Partner with change management teams to drive adoption and minimize resistance
Support development of training materials and end-user documentation

Required Experience

Bachelor’s degree in Business, Information Systems, Finance, Supply Chain, or related field
3-5+ years of experience in System/Application/ERP implementations (e.g., IFS,SAP S/4HANA, Oracle ERP Cloud, Microsoft Dynamics 365, or similar platforms)
Proven experience leading functional workstreams in at least one full-cycle ERP implementation.
Strong knowledge of one or more functional domains (Finance, Supply Chain, Manufacturing, HR, etc.)
Security Clearance - Active or recently lapsed
Experience facilitating workshops and translating business needs into functional specifications.
Familiarity with structured project methodologies (Agile, Waterfall, Hybrid)

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK at (url removed)

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

Senior Solutions Architect
Arm
London
Hybrid
Senior
£700/day - £749/day
RECENTLY POSTED

Senior Solutions Architect - Transport Technology Programme

Location: Hybrid - London
Contract: 2-3 years, rolling 6-month extensions, potential for permanent conversion
Daily Rate: Up to 749 (umbrella)

A leading transport operator is seeking two Consultant Architects to join its Tech & Data programme, delivering complex multi-vendor transport systems.

Front Office Architect: Focus on passenger-facing systems - gates, ticket vending machines, validators, and smart card systems. Experience with transport ticketing suppliers such as Cubic, Scheidt & Bachmann, or INIT is highly desirable.

Back Office Architect: Focus on transaction processing and payment systems, including backend design (Java/.NET/Oracle) and integration with payment acquirers (Visa, Mastercard, Amex).

Responsibilities:

  • Develop and maintain end-to-end solution architectures and capability roadmaps.
  • Break down complex projects into work packages for multiple vendors.
  • Ensure solutions align with business objectives, maximise efficiency, and optimise total cost of ownership.
  • Collaborate with stakeholders and suppliers to shape requirements and deliver innovative solutions.

Essential Skills:

  • Strong solution and enterprise architecture experience
  • Multi-vendor programme delivery
  • Excellent communication and stakeholder management

Desirable: TOGAF/Zachman, agile delivery experience, public cloud knowledge

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (“ARM”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Stibo STEP SME/Consultant
Sanderson Recruitment Plc
London
Hybrid
Mid - Senior
£550/day - £650/day
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Rate: £550 - £650 per day Inside IR35

Duration: 6 months initial contract

Location: Remote/Hybrid - once a week into London

We are supporting a major organisation undergoing a strategic transformation of its Product Information Management capability. As part of this journey, they are implementing Stibo STEP as their enterprise PIM platform.

They are looking for a highly experienced Stibo STEP SME to act as the organisation’s internal subject matter expert during this critical phase.

The Role:

This position is less about broad architecture theory and more about deep, hands-on Stibo STEP expertise.

You will:

  • Act as the internal authority on STEP capability, configuration and best practice
  • Provide independent technical oversight during platform implementation and migration activities
  • Ensure the solution design and configuration fully leverage STEP’s native functionality
  • Challenge and validate technical decisions, configurations and delivery outputs
  • Partner with business stakeholders to ensure requirements are properly translated into STEP solutions
  • Provide clarity, confidence and technical assurance across both business and delivery teams
  • This is a key assurance role - someone who understands what “good” looks like in STEP and can confidently guide the organisation through implementation decisions.

What They’re Looking For:

  • Strong, hands-on experience with Stibo STEP (configuration, workflows, business rules, data structures)
  • Experience supporting or overseeing large-scale PIM implementations or migrations
  • Ability to assess whether STEP functionality is being used effectively and optimally
  • Strong stakeholder management skills - comfortable engaging at both technical and business levels
  • Confidence to provide constructive challenge where needed

Broader MDM architecture, governance frameworks or enterprise modelling experience is welcome but not essential - the priority is deep STEP expertise and the credibility to stand behind it.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Live Chatbot Performance & QA Manager - 6 month FTC
Salt
London
Hybrid
Mid - Senior
£45,000 - £50,000
RECENTLY POSTED
TECH-AGNOSTIC ROLE

Remote or London (1 day per week)

Up to £50,000

* 6 month FTC.*

We’re supporting a well-established national charity investing in digital transformation to improve how they support and engage their communities.

They are looking for a Conversational AI Quality & Optimisation Manager to take ownership of chatbot and live chat performance, ensuring interactions are accurate, compliant and deliver an excellent user experience.

This is a key role at the intersection of AI, customer experience and governance.

The Role

You will be responsible for monitoring, auditing and improving both AI-driven chatbot responses and live agent interactions. Working closely with technical, service design and customer teams, you’ll ensure conversational journeys are accurate, compliant and continuously optimised.

Key Responsibilities

  • Audit chatbot and live chat interactions for accuracy, tone and quality
  • Monitor performance metrics and identify opportunities to improve containment and user satisfaction
  • Identify logical flaws, defects and journey gaps, working with technical teams to resolve underlying issues
  • Provide structured feedback to live agents and chatbot development teams
  • Review and refine conversational journeys to improve user experience
  • Ensure regulatory requirements and internal policies are adhered to

Requirements

  • Experience monitoring and assuring quality of chatbot and/or live chat interactions
  • Strong understanding of conversational flows, journey design and containment optimisation
  • Experience working with technical teams to resolve defects and improve performance
  • Knowledge of governance and regulatory compliance in customer interactions
  • Excellent stakeholder management and influencing skills

This is an opportunity to shape how AI-powered conversations are delivered within a purpose-led organisation, ensuring technology genuinely improves user experience while maintaining quality and compliance.

Remote-first, with the option to work from a London office one day per week. Salary up to £50,000 depending on experience.

*Rates depend on experience and client requirements

Frequently asked questions
A Product Owner is a key role in Agile teams responsible for defining the product vision, managing the product backlog, and ensuring the development team delivers value to customers. They prioritize features, communicate with stakeholders, and make decisions about the product roadmap.Employers typically seek candidates with strong communication and leadership skills, experience in Agile methodologies, a good understanding of the market and customer needs, and the ability to translate business requirements into technical tasks. Certifications like Certified Scrum Product Owner (CSPO) are often preferred.You can easily search for Product Owner jobs by using the search bar on our homepage. Simply enter 'Product Owner' and your preferred location or remote options to see relevant listings. You can also filter results by experience level, salary range, and company type.Yes, many employers offer remote or hybrid Product Owner positions. You can filter job listings to show only remote roles, making it simpler to find opportunities that match your work preferences.To improve your chances, tailor your resume to highlight relevant Agile and product management experience, obtain certifications if possible, and prepare to showcase your skills during interviews. Networking and staying updated on industry trends can also help you stand out.
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