Service Designer - £500-£600 per day inside ir35 - 6 months - Remote with occasional travel

Please note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointment.

My client is a global leading IT consultancy. They are on the hunt for a Service Designer with proven Government Digital Service (GDS) experience.

• lead the service design of end-to-end services that meet user needs and deliver policy intent
• lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
• map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
• collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
• design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
• map existing systems and processes (online and offline), using verified information to provide evidenced ‘as-is’
• develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
• facilitate workshops and co-creation sessions with stakeholders and users
• align service design with organisational goals, technical constraints, and delivery capabilities
• advocate for user-centred and inclusive design practices across the organisation
• support the development of service strategies and roadmaps for transformation
• track pain points outside of scope of current delivery for future consideration
• mentor and guide less senior service designers and contribute to the wider design community
• ensure services are designed for scalability, sustainability, and continuous improvement?

Service Designer - £500-£600 per day inside ir35 - 6 months - Remote with occasional travel

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

CIO Group

Salary:£58,589 - £65,100 per annum.

Band:UKRI Band F.

Contract Type:Open ended.

Hours:Full-time. (minimum 0.8 FTE) (flexible working available)

Location:Swindon - Hybrid working available.

Closing Date: Thursday 5th March 2026

About the role

You will lead the product management discipline for UKRI,promoting its value to UKRI stakeholders and ensuring that we build the right things in the right way to create value for the business and our users.Balancing user needs, organisational strategy and technical delivery,you will support a discipline of both CIO Group and business product managers to create and manage clear roadmaps for both new and live UKRI digital services.

As the lead product manager you willreport to the UKRI Head of Product and Design within the Digital and Funding Platforms group.You will support and overseea portfolio of services across UKRIDigital andFunding platforms, working closely with the Head of Funding Platforms and their teams toidentify, implement and improve strategies and tactics for their products.You will promote best practice and work closely with both Funding policy and business change teams tounderstand organisational constraints, business value and how to balance conflicting priorities.

Your responsibilities:

• Lead and drivethestrategicroadmapfor UKRI Funding Platforms.
• Provide product leadership inFunding Platform projects and services across theUKRI digitalcommunity, working closely with theHead ofProductandDesign.
• Work closely with user design teams to investigate problems and design solutions.
• Organise and lead design sprints and inception activities to understand value versus feasibility.
• Run the UKRI product management community of practice.
• Oversee a range of service delivery activities relevant to the Funding Platforms portfolio.
• Mentor product managers at all levels including business service owners and contractors.

Personal Specification

The below criteria will be scored during Shortlisting (S), Interview (I) or both (S&I).

Essential

• Expert practitioner in product management with relevantqualifications. (S)
• Experience of delivering digital services to the GDS standard. (S&I)
• Evidence of the abilitytomanage,influence,challengeand coach team members. (S&I)
• Provensubstantialexperience of working with user centred design teamsto solve business problems. (S&I)
• Evidence of delivering outcomes with defined benefitsrepresentingvalue for money. (I)
• Excellent communication and presentation skills. (I)

Benefits

We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees’ development and promote a culture of continuous learning!

A list of benefits below:

• An outstanding defined benefit pension scheme.
• 30 days’ annual leave in addition to 10.5 public and privilege days (full time equivalent).
• Employee discounts and offers on retail and leisure activities.
• Employee assistance programme, providing confidential help and advice.
• Flexible working options.

Plus, many more benefits and wellbeing initiatives that enable our employees to have a great work life balance!

For further information on our benefits please see:

Benefits of working at UK Research and Innovation (UKRI)

Please apply online, if you experience any issue applying, please contact

Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you, will be required to pay costs directly to The Home Office for the application before you start your role with us. UKRI is normally able to reimburse some, or all of these fees after you have become an employee and this can be discussed with the Hiring Manager. For more information, please visithttps://www.gov.uk/skilled-worker-visa/how-much-it-costsor contact.

Senior SAP Finance Project Manager

We are seeking a Senior SAP Finance Project Manager to lead workstreams within a global ERP Transformation Programme. You will drive the end-to-end delivery of SAP S/4HANA Finance integrations, working closely with IT and senior business stakeholders.

The Role

• Project Ownership: Lead scope definition, timelines, budgets, and risk management for finance workstreams.
• Integration Management: Oversee the integration of SAP S/4HANA with edge systems and finance platforms.
• Stakeholder Engagement: Secure buy-in on key decisions and provide regular governance updates.
• Collaboration: Partner with infrastructure, security, and architecture teams to ensure technical success.

Requirements

• Experience: 10+ years delivering SAP programmes with a strong focus on Finance.
• Technical Knowledge: Deep expertise in SAP FI/CO and S/4HANA integrations.
• Global Delivery: Proven track record managing complex projects in global environments.
• Certification: PMP, Prince2, or Agile certification.
• Education: Bachelor’s degree required.

Nice-to-Have

• Experience with Blackline, HighRadius, OneSource, or Treasury.
• Background in change management or training support.

Apply now to lead this high-impact global transformation.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Overview

The Digital Image Processing System (DIPS) is a standalone application currently used across approximately 750 stores in the UK and ROI. This project aims to identify and implement a suitable replacement solution that will integrate with a wider Blended Experience Programme, which includes the rollout of a new global Patient Management System.

Stores use DIPS to scan, store, and retrieve both clinical and operational documents. While originally intended only for clinical materials-such as visual field results-the system is widely used for a broader range of documents. Each store typically operates a dedicated DIPS PC and scanner within the back-office environment.

The selected replacement solution will form part of future global architecture but will be implemented in the UK and ROI first.

A major component of the project will involve migrating existing documents from the current DIPS product to the new platform. As part of this migration, documents will require triage to determine whether they are clinical-moving to a clinical storage solution linked to customer records-or non-clinical, which will be directed into an alternative storage solution.

Key Responsibilities

• Lead the end-to-end delivery of a new document management and scanning solution to replace the current DIPS application.
• Define requirements, evaluate market options, and participate in RFP processes to ensure the selected solution aligns with business and programme objectives.
• Oversee system integration and large-scale data migration activities, including document triage and routing to appropriate storage platforms.
• Collaborate closely with global and regional stakeholders to ensure alignment, clarity, and adoption of the new solution.
• Communicate project progress clearly and effectively to drive engagement and decision-making.
• Manage risks, issues, assumptions, and dependencies across a complex multi-workstream programme environment.

Skills & Experience

• Experience delivering Document Management System and/or scanning solution implementations (preferred but not essential).
• Strong background in RFP processes, solution evaluation, and vendor engagement.
• Proven track record in system integrations and large-scale data or document migrations.
• Ability to build strong relationships with global stakeholders and external partners.
• Excellent communication skills, with the ability to present complex information clearly.
• Skilled in identifying, escalating, and managing risks, issues, assumptions, and dependencies within large programmes.

Location: London
Contract: Permanent
Seniority: Director / Head of Engineering
Industry: Financial Services (Wealth / Advisory)

About the Role
We are seeking an experienced IT Director - CLM & CRM Engineering Lead to own and evolve our end?to?end Client Lifecycle Management (CLM) and CRM platform. This role is central to transforming how we attract, onboard, serve and understand clients-through modern, scalable technology and a unified data and workflow architecture.
You will lead multi?disciplinary engineering, data and integration teams, shaping a platform built on technologies such as Salesforce, Xplan, Snowflake, MuleSoft, Fivetran, and AWS. This is a rare opportunity to define technical direction, drive architecture simplification, and deliver the future state of our client lifecycle experience.

Key Responsibilities
In this senior leadership role, you will:
Platform Strategy & Technical Direction

• Define the technical roadmap for the entire client lifecycle platform from leads and onboarding to servicing and reporting.
• Champion a unified, scalable architecture and modern engineering standards.

Engineering Leadership

• Lead and grow an internal platform engineering team spanning CRM development, integrations, data engineering and DevOps.
• Build capability, strengthen standards, and reduce reliance on external partners.

Architecture, Integration & Data

• Drive simplification of CLM systems and data flows across the organisation.
• Establish robust integration patterns and ensure reliable, secure, high?quality data movement across platforms.

Agile & Delivery Leadership

• Oversee PI planning, sprint delivery, backlog shaping, and feature prioritisation.
• Ensure predictable delivery velocity across engineering, integration, and testing squads.

Governance, Security & Compliance

• Act as design authority across CLM/CRM features and integrations.
• Ensure solutions align with security, data protection, regulatory expectations and operational models.

Stakeholder & Cross?Functional Alignment

• Work closely with technology, operations, compliance, finance and front?office teams.
• Coordinate delivery with suppliers, consultancies and system vendors.

Operational Excellence

• Embed monitoring, controls, DevOps practices and environment management for platform stability.
• Ensure post?go?live readiness, knowledge transfer and long?term operational ownership.

About You
We’re looking for a leader who brings:

• Extensive experience leading engineering teams across CRM, data, and integration disciplines.
• Strong background in wealth management or complex financial services environments.
• Expertise across the full client lifecycle, including onboarding, servicing, suitability and reporting.
• Deep understanding of secure, compliant, scalable platform design.
• Proven success delivering large-scale transformation or re?platforming programmes.

Strong communication and stakeholder management skills at senior levels.

Role: Technical Program Manager & BA - Fintech DomainType: Fulltime / Contract (6 Months)
Location: London, UK
Working Model: Hybrid (2 Days in office per Week)

Fulltime Salary: 75K to 80K GBP per Annum
Contract Payrate: 400 - 500 GBP/day on INSIDE IR35 Umbrella

We are looking for a Technical Program Manager who doubles as a Technical BA to lead enterprise tech delivery.

Core Focus:

• Manage: End-to-end delivery of Salesforce & Power Platform initiatives.
• Analyze: Translate business needs into technical specs & user stories.

Must-Haves:

• 5+ years exp. in Enterprise Tech delivery.
• Strong hands-on knowledge of Salesforce & Microsoft Power Platform (Apps, Automate, BI).
• Experience with API integrations & Agile (JIRA).

This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Job Title: Project Manager / System Analyst (CSC National Reform)

Day Rate: 650 - 700 per day
Contract Type: Temporary, 6 months duration
Working Arrangements: Fully remote, with occasional meetings in Central London
Preferred Schedule: 3 days a week (some flexibility available, potential for 4-5 days)

Are you ready to take the lead in a transformative project that will make a real difference in the lives of children and families? Our client is on the lookout for a talented Project Manager / System Analyst to spearhead the implementation of the Families First / National Reform programme. This is your chance to join a dynamic team and drive meaningful change!

What You’ll Do:
As a vital part of our client’s service redesign initiative, you will be responsible for:

• Leading the Change: Manage the reconfiguration of case management systems, focusing on LiquidLogic to ensure alignment with new workflows, policies, and reporting requirements.
• Evaluating Current Systems: Review the existing setup of Children’s Care and Support case management systems and identify necessary enhancements.
• Crafting Proposals: Produce detailed, costed proposals for system design, build, and implementation.
• Translating Vision into Action: Turn redesigned services into updated workflows and digital forms within case management systems.
• Collaborating with Suppliers: Liaise with system suppliers to implement changes and support decommissioning where required.
• Overseeing Build and Testing: Guide the creation and testing of new workflows and forms to ensure they meet the needs of users.
• Designing Interfaces: Create or commission new interfaces with partner organisations (health, police, education) and directly with children and families.
• Data Management: Work closely with the Data & Demand Forecast Analyst to ensure systems capture all necessary data for reporting.
• Training Support: Collaborate with the Training Manager to help develop and deliver multi-agency training on new systems and processes.
• Driving Project Success: Utilise strong programme and project management skills to ensure alignment with the broader Families First Partnership Programme.

Who You Are:

• Proven project management skills, especially in technical or system-related projects.
• Experience with case management systems (LiquidLogic experience is a significant plus!).
• The ability to translate operational designs into effective digital workflows and forms.
• Background in social care, local government, or complex multi-agency environments.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• A structured, proactive approach to delivering projects efficiently.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

ERP Project Manager FTC
9 - 12 Month Fixed Term Contract
Poole, Dorset - On-site
50,000 - 60,000 + Holiday + Pension

This is an excellent opportunity for an experienced and driven ERP Project Manager to take the reins of a business-critical implementation. If you thrive on delivering end-to-end digital transformations and have experience navigating complex project lifecycles, this 9 to 12-month fixed-term contract is an ideal fit.

This company is a leading provider of essential products for businesses across various sectors. They specialise in delivering a comprehensive range of high-quality janitorial, catering, and packaging supplies, helping organisations maintain efficiency and hygiene in their operations.

In this varied role you will lead the end-to-end delivery of an ERP implementation. Reporting directly to the Business Transformation Director, you will be responsible for ensuring the project stays on scope, time, and within budget. You’ll be the bridge between technical execution and business goals, managing cross-functional teams and external consultants to ensure a seamless transition.

The ideal candidate will possess a proven track record of successful ERP implementations (such as SAP, Oracle, Dynamics, or NetSuite) and strong knowledge of project management methodologies like PRINCE2 or Agile. You should be a strategic thinker who can remain calm under pressure, manage multiple priorities, and communicate effectively with Senior Leadership.

This is a fantastic opportunity to make a tangible impact on business infrastructure, where you will be instrumental in driving change management, optimising resource utilisation, and ensuring our new system configuration perfectly aligns with our long-term business requirements.

The Role:

• Define scope, objectives, and detailed project schedules and budgets.
• Lead cross-functional teams and drive user adoption and change strategies.
• Proactively mitigate bottlenecks while tracking costs and vendor relationships.
• Oversee system configuration and conduct post-implementation reviews.

The Person:

• Deep knowledge of ERP delivery (SAP, Oracle, Dynamics).
• Exceptional leadership and understanding of methodologies such as PRINCE2 & Agile.
• Expert in resource allocation, multitasking, managing the wider team.
• Able to commute to Poole 5 days a week.

Reference Number: BBBH(phone number removed)

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.

The Depot Facilitator Assistant will support frontline waste and highways staff using the training and wellbeing cabins on site. The role ensures a smooth, safe, and productive environment for accessing wellbeing resources, online platforms, and council-provided training activities. This is a part time role 1.30-4.30 Monday-Friday.

Key Responsibilities

• Prepare training and wellbeing cabins for daily use.
• Ensure laptops and equipment are set up before sessions and securely stored afterward.
• Provide basic digital support, including helping staff access
  • Online courses
  • Wellbeing resources and staff benefits
• Support delivery of training sessions and scheduled wellbeing activities.
• Maintain professional behaviour and standards within the cabins at all times.
• Assist the wider professional team in coordinating a programme of activities for frontline staff.
• Report any issues with equipment, attendance, or conduct as required.

Requirements

• Ability to work independently with initiative and reliability.
• Confidence supporting others with computer use and basic digital tasks.
• Strong interpersonal skills and the ability to encourage professional conduct.
• Willingness to support a varied programme of training and wellbeing activities.
• Full training and ongoing support will be provided.

Requirements

• Level 2 Qualification in Maths and English
• Experience of in providing administrative support in a busy team environment.
• Experience of working collaboratively and engaging with others to build productive working relationships.
• Experience of using a variety of software packages and working with LMS systems and software.

This is a new and exclusive opportunity for a Digital Product Owner Carlisle to focus on the web/mobile applications for this banking financial technology business as they boost their digital team

Role details

• Title: Digital Product Owner
• Focus: web/mobile applications
• Permanent role, salary 70-80,000
• Location: Carlisle 2 days in the office and home working hybrid flexible model
• FTC for 6 months Full time

This opportunity is for a Digital Product Owner. As a Product Owner in the digital team, you will be responsible for the management and development of the digital products, including the Mobile Banking App, Internet Banking and other web applications.

This is an interesting role with a lot of opportunity to grow and develop

This is a great new opportunity. For more information and the chance to be considered, please do send through a CV through

Many thanks

To find out more about Huxley, please visit (url removed)

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

Remote - UK

Up to £100,000 + £8,000 car allowance

VIQU have partnered with a leading engineering organisation who are seeking a skilled Dynamics 365 CRM Solutions Architect to lead the design and implementation of CRM and FSM solutions, focusing primarily on Dynamics 365 CE. The successful Dynamics CRM Solutions Architect will play a pivotal role in supporting a major global transformation initiative, driving the migration and optimisation of CRM and FSM solutions across various global locations. As the Dynamics 365 CRM Solution Architect, you will be responsible for defining and overseeing the architecture of the company s CRM and FSM systems, ensuring they align with the organisation’s business needs.

Key Responsibilities of the Dynamics CRM Solutions Architect:

• Lead the design and architecture of Dynamics 365 CRM and FSM solutions, ensuring alignment with strategic business goals and enterprise architecture governance.
• Collaborate closely with Product Owners and key stakeholders to oversee the global deployment of solutions.
• Offer expert guidance on best practices, identifying areas for improvement within CRM/FSM.
• Contribute to the development of business cases and long-term roadmaps for future projects.
• Organise and facilitate solution design workshops, leading discussions to define, evaluate, and document proposed solutions.
• Stay updated on new technologies and trends, recommending system enhancements.
• Lead product demonstrations, working alongside both technical and business teams.

Experience Required of the Dynamics CRM Solutions Architect:

• Extensive experience as a Functional Consultant or Solutions Architect, with a strong focus on Dynamics 365 CRM and FSM.
• Proven leadership experience in managing Dynamics CRM/FSM projects and application development.
• Experience with Dynamics 365 Customer Engagement (CE) modules, including Marketing, Sales, Customer Service, and Field Service (Field Service is a bonus).
• CPQ experience would be great but not essential (Configure, Price, Quote).
• In-depth knowledge of Azure and hands-on experience with the implementation of COTS, SaaS, and cloud-based technologies.
• Expertise in designing and developing solutions across multiple platforms.
• Demonstrated ability to collaborate with global teams.
• Strong understanding of complex organisational structures and the interdependencies between business units.
• Certifications in architecture frameworks, such as TOGAF or Archimate (desired).

To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on (url removed).

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

Dynamics CRM Solutions Architect

Remote - UK

Up to £100,000 + £8,000 car allowance

Your new company
The client is a globally renowned consultancy.

Your new role
You will be documenting and assessing processes for AI augmentation.

What you’ll need to succeed

• Previous experience in a Data and Analytics role in a large organisation
• Hands-on experience and interest in AI
• Experience doing process mapping and stakeholder management

What you’ll get in return
An exciting opportunity to join an international organisation in financial services. Furthermore, a competitive day rate inside IR35 for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

Location: London / Sheffield (Hybrid 2 days in office)

Domain: Investment Technology (PMS, IBOR, ABOR)

Contract: 6-12 months contract

The Opportunity

We are seeking a seasoned Technical Architect to lead the architecture of complex investment systems at a mission-driven financial institution. This key role involves owning the front-to-back architectural integrity of the investment platform, ensuring seamless integration across Portfolio Management (PMS), Investment Book of Record (IBOR), and Accounting Book of Record (ABOR). Responsibilities include defining the technical roadmap, influencing strategy, and ensuring scalable, resilient systems for long-term growth.

Systems Evolution

• Design and oversee integrated PMS, IBOR, and ABOR architecture.
• Lead system transitions, integrations, and modernization.

Investment Lifecycle Architecture

• Architect solutions for complex events: capital calls, distributions, multi-tier funds, and valuation.
• Ensure architectural alignment across private equity and debt lifecycles.

Service Design Leadership

• Lead Service Design workshops; translate requirements into scalable technical blueprints.
• Champion long-term architectural integrity.

Architectural Output & Governance

• Produce high-quality architectural artefacts (HLDs, LLDs, integration patterns) aligned with enterprise standards.
• Ensure traceability from business requirements to implementation.

Data & Reporting Excellence

• Design and optimize back-end data models for regulatory, financial, and impact reporting.
• Ensure consistent, accurate IBOR and ABOR reporting.

Expertise:

• Deep domain knowledge of investment management lifecycles (PE/PD preferred).
• Expertise in capital calls, waterfall distributions, and valuations.

Systems:

• Proven experience with PMS, IBOR, and ABOR systems.
• Track record leading system integrations/platform transitions.

Architecture:

• Ability to apply Service Design to complex finance.
• Experience delivering enterprise-wide production-ready architectural outputs.

Data:

• Strong experience in back-end data modelling for complex financial/regulatory reporting.

The Bridge

• Ability to translate complex investment terminology into actionable technical requirements - and articulate technical constraints clearly to business stakeholders.

Why Join?

You will play a critical role in strengthening the technology foundation that supports large-scale investment activity and economic impact. This is an opportunity to build a “gold standard” investment architecture within a high-stakes, purpose-led environment.

If you are passionate about investment technology, architectural excellence, and building resilient financial systems that enable long-term growth - we would love to hear from you.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Job Title: Head of Digital Identity

Location: London / Hybrid

Salary: £45,000 - £65,000 per annum based upon experience plus discretionary bonus and comprehensive benefits

Job Type: Full Time, Permanent

Role Overview:

Digital identity is crucial for building trust in the digital economy, reducing fraud, and supporting innovation across various sectors. techUK leads industry efforts to promote secure, inclusive, and interoperable digital identity solutions in the UK, working closely with policymakers. A key part of this work is advocating for the UK Digital Identity and Attributes Trust Framework, which sets essential standards to boost market growth and widespread adoption.

At a time when industries are looking to harness the opportunities offered by digital identity technologies, and the UK government is preparing to consult on the next steps of a national digital ID, it has never been more critical for the UK to get market development right. The successful candidate will lead engagement initiatives to promote the UK’s digital identity sector, including organising events, roundtables, and providing thought leadership. This role also involves advocating for digital identity policy, guiding regulatory discussions, and convening industry leaders through techUK’s Digital Identity Working Group to influence government and drive industry growth.

This high-profile role would see you become an industry expert on digital ID policy, where you will be working at a senior level of policy development, representing members in stakeholder meetings. You will need experience of building close relationships with relevant bodies and key stakeholders, with the ability to react quickly to shifting policy developments and the changing needs of this thriving industry.

Market development is vital to the programme’s success and requires engagement with end user industries like financial services, fraud, transport and more. A strong grasp of the UK Digital Identity and Attributes Trust Framework is essential for understanding its scope. Increasingly, the role also involves how international digital ID systems work together through events, roundtables, and thought leadership. techUK seeks someone with solid policy and programme experience who can manage sector-wide needs in a fast-paced environment, proactively working with members to shape early debates.

Key Responsibilities:

• Programme Leadership: Lead the development and delivery of techUK’s digital ID programme, including events, roundtables, workshops and other thought-leadership opportunities that present a co-ordinated approach to addressing member priorities and policy change.
• Policy & Advocacy: Shape and promote effective, inclusive digital identity policy positions in the UK, collaborating with government, regulators, industry partners and civil society.
• Member Engagement: Build and maintain strong relationships with techUK members, including the digital identity working group, to drive insights, participation and co-creation of digital ID initiatives.
• Campaigns & Communications: Lead high-impact campaigns, events, thought leadership and other communication opportunities to raise awareness of digital identity opportunities and strategic priorities.
• Industry expertise: Act as a trusted partner to policymakers, regulatory bodies and government departments working on digital identity.

Essential Knowledge and Experience

• Proven Policy Leadership: Strong track record of leading complex policy, advocacy or technology programmes, preferably in digital identity, digital inclusion, cybersecurity or financial services.
• Sector Expertise: Deep understanding of digital identity markets, including ability to navigate the different parts of the digital ID policy landscape, including the Trust Framework and the Data (Use and Access) Act, The (url removed) Wallet, and the proposed national digital ID scheme
• Stakeholder Relationships: Experience building and maintaining high-level engagement across government, industry and civil society stakeholders.
• Communication & Influence: Excellent communicator with public speaking experience, able to shape narratives and influence diverse audiences through clear, compelling messaging.
• Programme and Event Delivery: Strong organisational skills with the ability to manage multiple priorities, deliver results and lead cross-functional work. This includes flagship activity in the digital ID programme such as the Digital ID Summit and campaign week.
• Team Collaboration: A collaborative and inclusive leadership style that supports team members, external partners and an engaged membership base. This role will intersect with different programmes including financial services, fraud and smart data. As such, collaboration is a must.

Additional Information:

This is a full time role based out of techUK’s London offices, however techUK operates a flexible working policy.

This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.

The successful candidate must have permission to work in the UK prior to the commencement of employment.

Please click APPLY to be redirected to our website to apply for this role.

Candidates with experience of: Public Affairs, Policy Manager, Senior Policy Manager, Local Council Policy Manager, Public Sector Programme Management, Digital Identity Programme Manager may also be considered for this role.

Location: Hybrid 3 days on site Knutsford
Duration: 27/11/2026
Rate - 638

Role Description:
"As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level.

Primary Responsibilities

• Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving co-ordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review.
• Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups.
• Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams.
• Responsible for gathering and articulate service requirements
• Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short
• Championing agile ways of working, growing and promoting IT service management best practices
• Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base.

Technical Skills & Competencies

• 5+ years of working in an IT service environment within a complex and diverse organisation
• Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile)
• Technical background - able to understand various architecture solutions (Cloud,SaaS, on-premise)
• Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models
• Strong understanding of ITIL Incident, Change & release management and service continuity processes
• Strong analytical skills with data driven approach and ability to grasp technical design
• Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences
• Ability to train team members and stakeholders and pass on best practice procedures in IT service management
• Ability to developed presentation and influencing skills, and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible.
• Experience of Service Acceptance Criteria.
• Structured thinker, able to develop and implement new processes and operate in areas of ambiguity.
• Ability to work across and manage a large number of stakeholders.
• Excellent written/verbal communication skills
• Customer and relationship focused, process driven, metric focused, results oriented, organized, and self-directed.

Desirable:

• Bachelor’s degree in information technology, Computer Science or a related discipline.
• Previous experience/ track record of working in Financial Services Industry.
• ITIL Certification and ITIL Service Transition-certified
• DevOps and ServiceNow experience
• Self-starter, capable of working independently
• Experienced in the use of the Microsoft Office toolset
• Collaboration with outsourced and / or external development partners
• Understanding of scalable architecture patterns and client / backend systems design
• An appreciation of project and programme governance activities required in a large regulated financial services firm"

Business Change Consultant

Must hold Active Green Badge

An opportunity is available for an experienced Business Change Consultant to support complex transformation programmes within secure environments. You will bring strong business change capability into technical and strategic programmes, ensuring delivery is structured, outcome focused, and aligned to stakeholder expectations.

The Role - Business Change Consultant

• Deliver high quality client solutions as part of multi disciplinary transformation teams.
• Support project delivery to ensure work is completed on time, within budget, and to agreed quality standards.
• Lead and support requirements gathering, data processing, and technical report writing.
• Facilitate workshops and stakeholder engagement sessions across business and technical audiences.
• Support communications planning and change implementation activities.
• Prepare business areas for transition into new operating models and ways of working.
• Contribute to consultancy development, bids, and propositions.
• Provide structured analytical support to resolve complex issues.

Key Skills and Experience

• Experience delivering business change within technology led transformation programmes.
• Strong stakeholder engagement skills across senior and operational levels.
• Experience analysing complex business problems and designing practical solutions.
• Knowledge of business change models, tools, and transformation techniques.
• Experience guiding organisations through structured change.
• Workshop facilitation and communications planning capability.
• Ability to produce concise, high quality documentation and reports.
• Strong problem solving skills with a systematic and analytical approach.

Desirable Certifications

• APMG Change Management Practitioner.
• PROSCI Practitioner.
• MSP or equivalent programme accreditation.

This role suits a confident and adaptable Business Change Consultant who builds trusted relationships, focuses on outcomes, and operates effectively in complex delivery environments.

To apply, please send your CV by pressing the apply button

Our Client is a market-leading payment technology firm, providing solutions and services to countries and markets internationally, and are growing at pace. To support this, they require a Senior Customer Success Manager to join and play a leading role.

As Senior Customer Success Manager here you will lead the Customer Success function, managing a small team of Customer Success Specialists, and drive long term client value and retention. The role combines classic customer success leadership with commercial awareness, ensuring that clients realise maximum value from the company’s solutions - from onboarding through renewal. You will act as the key liaison between clients and internal teams (Product, Technology, Operations, and Sales), champion customer needs, and support revenue growth through strong account management. You will also represent the company externally at key industry events and help shape our customer facing strategy.

Key duties across key principal areas will include:

Customer Success Leadership & Team Management

• Develop the Customer Success strategy, ensuring alignment with company objectives and customer value goals
• Set team goals, performance targets, and KPIs, ensuring they are tracked, monitored, and continually improved
• Lead and mentor a small team of Customer Success Specialists, fostering a high performing, customer centric culture
• Implement scalable processes, playbooks, and operational frameworks across onboarding, adoption, and retention
• Analyse customer health metrics, trends, and insights to drive proactive engagement and reduce risk
• Drive continuous improvement across the customer lifecycle, ensuring consistent and high quality service delivery

Account Management & Relationship Growth

• Manage strategic customer accounts, ensuring high satisfaction and long term partnership value
• Develop account plans, monitor health metrics, and proactively identify risks and opportunities
• Collaborate closely with Sales on renewals and upsell opportunities
• Maintain strong relationships with merchants, partners, and key decision makers

Stakeholder Engagement & Programme Leadership

• Serve as the primary liaison to internal and external stakeholders on commercial initiatives
• Lead multi-stakeholder programmes, ensuring cross-functional alignment, comms, and delivery
• Drive cross-functional collaboration to support strategic goals

Industry Representation & Thought Leadership

• Represent the company at key industry events, conferences, and client meetings
• Build and maintain a strong network of industry contacts and partners
• Act as a brand and social ambassador, promoting the company’s vision and offerings

The ideal candidate for the Senior Customer Success Manager role will have:

• 5+ years of experience in Customer Success, Account Management, or a similar client facing function, with at least 2+ years operating in a senior level role
• Proven people management experience, including mentoring, coaching, or leading a team within a customer facing or operational environment
• Commercial experience in fintech, payments, SaaS, or similar industries
• Strong understanding of digital payments flows, client onboarding journeys, and regulatory/compliance frameworks (e.g., KYC, AML)
• Excellent interpersonal and communication skills, able to translate complex technical topics for commercial audiences and vice versa
• Comfortable working with data and KPIs; able to analyse trends, flag issues, and take action based on insights
• Self motivated and proactive, with the ability to take initiative and work independently
• Highly organized, detail-oriented, and responsive-committed to fast follow-ups and exceptional client service
• A willingness and ability to learn our products deeply and become a subject matter expert across the company’s product suite
• Willingness to travel for client meetings, events, or industry conferences

Desirable:

• Experience working with clients in regulated environments (e.g., finance, gaming, e-commerce)
• Familiarity with alternative payment methods and expansion into emerging markets
• Proficiency with Product and/or Project tools (e.g. Confluence, JIRA)
• Proficiency in CRM tools (e.g., Salesforce) and customer engagement platforms

Job Title: Business Analyst
Contract Length: 6 Months (Potential for extension)
Working Pattern: Full Time

Location: London

About Us:
Our client is a leading organisation in the Financial Services sector, dedicated to driving operational efficiency and compliance. We are seeking a Business Analyst (BA) to join their dynamic team for a fixed-term contract. This role is pivotal in supporting the client onboarding process and ensuring that regulatory requirements are met.

Role Overview:
As a Business Analyst, you will play a crucial role in understanding and assessing the evolving needs of the business. You will analyse the impacts of changes, document requirements, and facilitate communication between stakeholders. If working on regulatory projects, you will translate EMEA regulatory requirements into actionable business requirements.

Key Responsibilities:

• Develop a comprehensive understanding of the current client onboarding process (as-is) and identify gaps to define the desired future state (to-be).
• Collaborate with cross-functional teams (Front Office, Middle Office, Operations, and Technology) to elicit and document business and functional requirements with full traceability.
• Facilitate workshops, conduct impact assessments, and drive successful project execution.
• Create clear documentation, including Business Requirements Documents (BRDs) and process diagrams, to communicate findings effectively.
• Lead User Acceptance Testing (UAT) to ensure delivered features align with documented requirements.
• Work closely with Project Managers to ensure timely and effective delivery of project outcomes.
• Present findings at Steering Committees, translating complex data and regulatory implications clearly for senior management.
• Communicate with internal colleagues to understand current practises and processes, and identify areas for change.
• Use data modelling practises to analyse findings and propose strategic and operational improvements.
• Document processes, system changes, and governance requirements for any changes introduced.
• Support QA, testing, and delivery of changes while addressing any issues that arise.

What You Bring:

• Degree level education, with professional BA qualifications desirable.
• Proven experience in the end-to-end client onboarding journey within financial services.
• Strong understanding of compliance and regulatory requirements, including KYC and AML.
• Ability to facilitate workshops and engage cross-functional teams effectively.
• Excellent documentation skills and the ability to present complex data clearly to senior stakeholders.
• Experience leading UAT and ensuring alignment with business requirements.
• Strong relationship-building and communication skills (both written and verbal).
• Knowledge of financial services, markets, and banking activities, along with the surrounding regulatory framework.
• Demonstrated success in delivering projects within financial services, particularly those impacted by regulatory change.
• Ability to manage multiple tasks and work collaboratively while also taking the initiative.

What We Offer:

• An opportunity to work with a forward-thinking organisation in the Financial Services industry.
• A collaborative environment where your insights and contributions will be valued.
• Competitive compensation and the chance to develop your skills in a dynamic team.

Join us in making a difference!
Our client is committed to diversity and inclusion and encourages applications from all backgrounds.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Our trusted client, who we have partnered with for several years is hiring a Data Product Owner to play a pivotal role in the data modernisation programme. The chosen Data Product owner will have strong capabilities in launching data platforms and services end to end delivering large scale & complex data transformation initiatives partnering with data engineers, architects and the CDO. Our client is offering a basic salary of 95,000 + 25% bonus + 28 days holiday + 8% contributory pension + more to be based in Chatham, London and Wolverhampton on a hybrid basis.

To be successfully, the chosen Data Product Owner must have strong experience within the financial services domain coupled with experience of SQL & NoSQL architectures who has proven experience delivering data transformation initiatives aligning to SAFe/Agile ownership to be considered.

The ideal candidate will be will be a seasoned data leader or senior architect / analyst with a blend of experience across data, focusing on identifying and delivering value as part of a large-scale transformation initiative
Core responsibilities:

• Define and own the vision, strategy and roadmap for enterprise data platforms aligned to CDO and business strategy
• Partner with SMEs, architects, engineers and cross-functional leaders to shape high-value data solutions
• Translate product vision into a prioritised, value-based delivery roadmap
• Develop and validate business cases, presenting to senior stakeholders and C-level committees
• Establish clear success metrics, KPIs and measurable outcomes
• Lead ideation workshops to identify customer needs, pain points and innovative solutions
• Apply Lean Agile and SAFe practices, collaborating across Program Increment (PI) cycles

Champion best practice across data products including:

• BI dashboards and reporting
• Data APIs and feeds
• Cloud and hybrid data platforms
• ML models and services
• Data models and governance frameworks
• Master data management
• Act as the voice of the Data Platform, aligning technical capability with business demand
• Ensure full compliance with Risk and Data Governance policies

Essential experience:

• Defining and launching enterprise data platforms and services end-to-end
• Delivering large-scale data transformation initiatives
• SQL and NoSQL architectures
• Cloud or hybrid data platforms (Azure experience desirable)
• Financial modelling, ROI definition and KPI-driven decision making
• Working with senior stakeholders and influencing without authority
• Agile, Lean and continuous delivery methodologies

Data Product Owner (SQL/NoSQL)

Data Product Owner (SQL/NoSQL)
Our trusted client, who we have partnered with for several years is hiring a Data Product Owner to play a pivotal role in the data modernisation programme. The chosen Data Product owner will have strong capabilities in launching data platforms and services end to end delivering large scale & complex data transformation initiatives partnering with data engineers, architects and the CDO. Our client is offering a basic salary of 95,000 + 25% bonus + 28 days holiday + 8% contributory pension + more to be based in Chatham, London and Wolverhampton on a hybrid basis.

To be successfully, the chosen Data Product Owner must have strong experience within the financial services domain coupled with experience of SQL & NoSQL architectures who has proven experience delivering data transformation initiatives aligning to SAFe/Agile ownership to be considered.

The ideal candidate will be will be a seasoned data leader or senior architect / analyst with a blend of experience across data, focusing on identifying and delivering value as part of a large-scale transformation initiative
Core responsibilities:

• Define and own the vision, strategy and roadmap for enterprise data platforms aligned to CDO and business strategy
• Partner with SMEs, architects, engineers and cross-functional leaders to shape high-value data solutions
• Translate product vision into a prioritised, value-based delivery roadmap
• Develop and validate business cases, presenting to senior stakeholders and C-level committees
• Establish clear success metrics, KPIs and measurable outcomes
• Lead ideation workshops to identify customer needs, pain points and innovative solutions
• Apply Lean Agile and SAFe practices, collaborating across Program Increment (PI) cycles

Champion best practice across data products including:

• BI dashboards and reporting
• Data APIs and feeds
• Cloud and hybrid data platforms
• ML models and services
• Data models and governance frameworks
• Master data management
• Act as the voice of the Data Platform, aligning technical capability with business demand
• Ensure full compliance with Risk and Data Governance policies

Essential experience:

• Defining and launching enterprise data platforms and services end-to-end
• Delivering large-scale data transformation initiatives
• SQL and NoSQL architectures
• Cloud or hybrid data platforms (Azure experience desirable)
• Financial modelling, ROI definition and KPI-driven decision making
• Working with senior stakeholders and influencing without authority
• Agile, Lean and continuous delivery methodologies

Data Product Owner (SQL/NoSQL)

Lead / Managing ServiceNow HR Consultant 85k + Bonus Remote (with client travel)

If you’re a seasoned ServiceNow HR Consultant who’s led from the front, this one’s worth a proper look.

Our client, a well-established and highly respected name in the ServiceNow ecosystem, is looking for a Lead / Managing HR Consultant to take ownership of complex, enterprise-level HR transformations. This isn’t a back-seat config role. You’ll be front and centre with clients, shaping strategy, leading workshops and driving meaningful change across their HR landscape.

You’ll work closely with HR leadership teams across a range of industries, getting properly under the skin of their processes, challenges and ambitions. From discovery through to design and delivery, you’ll lead the implementation of tailored ServiceNow HR solutions - bringing structure, clarity and best practice to every stage.

You’ll be delivering across the ServiceNow HR product suite, including HRSD, Employee Service Centre and Employee Lifecycle Events, combining hands-on platform expertise with commercial awareness and stakeholder management. You’ll also play a key role internally - mentoring more junior consultants, contributing to bids and supporting the wider growth of the practice.

This is the kind of role where you’re trusted to own the room. To challenge when needed. To guide clients properly. And to leave them in a better place than when you found them.

What we’re looking for:

• Strong track record delivering ServiceNow HR solutions (HRSD essential)
• Experience leading workshops and managing senior stakeholders
• Confident translating business requirements into scalable platform solutions
• Experience mentoring / leading more junior team members
• Exposure to pre-sales, bids or supporting the sales cycle
• Eligible for Security Clearance

In return, you’ll receive a base salary up to 85k (depending on experience), plus bonus and a strong benefits package. The role is predominantly remote, with client travel as required and occasional visits to one of their UK offices (on average around once per month, though it can vary).

If you’re ready to step into a role where you’ll genuinely lead HR transformations rather than just support them, send your CV in and we can have a chat ASAP.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.