Job Title: Lead Product Analyst
Salary + Benefits: £90,000 to £115,000 base salary, Up to 30% annual bonus, Up to 30% share options
Location: London 3 days per week onsite

The Client
WeDo is partnering with one of the UK’s most exciting scale up fintech businesses. Founded in the late 2010s, the company has grown from early stage start up to multi million customer platform, reshaping how consumers pay and manage their money.

Operating at the intersection of debit, credit and rewards, the business combines innovative product thinking with disciplined risk management. With strong backing, ambitious growth plans and a customer base in the millions, they are entering their next phase of product expansion.

This hire sits at the centre of that growth journey.

The Role
This is a senior leadership position within Product Analytics, aligned to one of two core product domains.

You will manage 2 Product Analysts, while remaining deeply hands on. The split is approximately 60% individual contributor and 40% team leadership.

You will partner closely with Product, Credit Risk, Finance and Marketing, ensuring analytics is not simply reporting performance but actively driving commercial strategy.

The Responsibilities

• Lead the product insights function covering customer spend behaviour, issuing, acquiring and repayment management
• Translate complex behavioural and financial data into actionable product recommendations
• Identify headroom in customer spend and optimise revenue, retention and risk trade offs
• Design and implement robust experimentation frameworks including A/B testing and post launch impact measurement
• Define and maintain company level metrics in partnership with Data Platform teams, contributing to a clear single source of truth
• Evaluate success of major product initiatives
• Influence senior stakeholders and embed data driven decision making across product and commercial teams
• Mentor and develop two Product Analysts, setting standards for technical excellence and commercial thinking

Requirements

• 6+ years experience in product analytics within a high growth or scale up environment
• 2+ years experience leading or mentoring analysts
• Advanced SQL skills and strong Python capability
• Deep experience in customer segmentation, experimentation design and data modelling
• Strong commercial acumen with the ability to articulate credit risk trade offs and revenue impact
• Background in payments, credit, subscription or regulated financial services environments preferred
• Ability to operate strategically while remaining technically hands on
• Excellent stakeholder management and communication skills

Recruitment Process
Stage 1 - 30 minute video call with the Manager focusing on experience, motivation and cultural alignment

Stage 2 - Two 45 minute interviews
1 technical deep dive
1 commercial and product mindset discussion

Stage 3 - Logic and reasoning session with the team.

Stage 4 - Onsite interview focused on cultural fit

Ready to Apply?
Send your CV to (url removed)

We believe in better. And we make it happen. Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do ;

• Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements.
• Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem .
• Be the system admin for Adobe Campaign & the owned comms stack
• Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools.
• Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business.
• Advise on Campaign best practice to ensure tooling is usilised effectively
• Join Quarterly Planning & support experimentation & development teams in sprint planning as required .
• Lead our campaign management vendor partnerships & ensure tooling remains best-in-class
• Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s
• Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives

What you’ll bring ;

• Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification.
• Demonstrated expertise in managing complex digital campaigns and platform migrations
• Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred.
• Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing.
• A proven track record of product ownership in a complex & fast moving organisation.
• Proven track record influencing and working with decision makers to drive strategic decisions .

Team Overview

The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on:

• Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale.
• Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities.
• Embedding best practice technologies and championing their adoption to further consolidate technology choices.
• Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation.
• Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies.

The Rewards:

There’s a reason people can’t stop talking about ! Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of best-in-class Sky VIP rewards and experiences

How You’ll Work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

Your Office Base:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.

We believe in better. And we make it happen. Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do ;

• Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements.
• Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem .
• Be the system admin for Adobe Campaign & the owned comms stack
• Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools.
• Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business.
• Advise on Campaign best practice to ensure tooling is usilised effectively
• Join Quarterly Planning & support experimentation & development teams in sprint planning as required .
• Lead our campaign management vendor partnerships & ensure tooling remains best-in-class
• Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s
• Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives

What you’ll bring ;

• Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification.
• Demonstrated expertise in managing complex digital campaigns and platform migrations
• Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred.
• Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing.
• A proven track record of product ownership in a complex & fast moving organisation.
• Proven track record influencing and working with decision makers to drive strategic decisions .

Team Overview

The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on:

• Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale.
• Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities.
• Embedding best practice technologies and championing their adoption to further consolidate technology choices.
• Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation.
• Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies.

The Rewards:

There’s a reason people can’t stop talking about ! Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of best-in-class Sky VIP rewards and experiences

How You’ll Work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

Your Office Base:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.

We believe in better. And we make it happen. Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do ;

• Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements.
• Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem .
• Be the system admin for Adobe Campaign & the owned comms stack
• Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools.
• Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business.
• Advise on Campaign best practice to ensure tooling is usilised effectively
• Join Quarterly Planning & support experimentation & development teams in sprint planning as required .
• Lead our campaign management vendor partnerships & ensure tooling remains best-in-class
• Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s
• Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives

What you’ll bring ;

• Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification.
• Demonstrated expertise in managing complex digital campaigns and platform migrations
• Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred.
• Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing.
• A proven track record of product ownership in a complex & fast moving organisation.
• Proven track record influencing and working with decision makers to drive strategic decisions .

Team Overview

The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on:

• Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale.
• Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities.
• Embedding best practice technologies and championing their adoption to further consolidate technology choices.
• Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation.
• Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies.

The Rewards:

There’s a reason people can’t stop talking about ! Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of best-in-class Sky VIP rewards and experiences

How You’ll Work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

Your Office Base:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.

We believe in better. And we make it happen. Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do ;

• Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements.
• Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem .
• Be the system admin for Adobe Campaign & the owned comms stack
• Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools.
• Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business.
• Advise on Campaign best practice to ensure tooling is usilised effectively
• Join Quarterly Planning & support experimentation & development teams in sprint planning as required .
• Lead our campaign management vendor partnerships & ensure tooling remains best-in-class
• Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s
• Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives

What you’ll bring ;

• Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification.
• Demonstrated expertise in managing complex digital campaigns and platform migrations
• Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred.
• Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing.
• A proven track record of product ownership in a complex & fast moving organisation.
• Proven track record influencing and working with decision makers to drive strategic decisions .

Team Overview

The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on:

• Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale.
• Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities.
• Embedding best practice technologies and championing their adoption to further consolidate technology choices.
• Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation.
• Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies.

The Rewards:

There’s a reason people can’t stop talking about ! Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of best-in-class Sky VIP rewards and experiences

How You’ll Work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

Your Office Base:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.

We believe in better. And we make it happen. Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do ;

• Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements.
• Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem .
• Be the system admin for Adobe Campaign & the owned comms stack
• Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools.
• Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business.
• Advise on Campaign best practice to ensure tooling is usilised effectively
• Join Quarterly Planning & support experimentation & development teams in sprint planning as required .
• Lead our campaign management vendor partnerships & ensure tooling remains best-in-class
• Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s
• Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives

What you’ll bring ;

• Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification.
• Demonstrated expertise in managing complex digital campaigns and platform migrations
• Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred.
• Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing.
• A proven track record of product ownership in a complex & fast moving organisation.
• Proven track record influencing and working with decision makers to drive strategic decisions .

Team Overview

The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on:

• Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale.
• Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities.
• Embedding best practice technologies and championing their adoption to further consolidate technology choices.
• Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation.
• Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies.

The Rewards:

There’s a reason people can’t stop talking about ! Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of best-in-class Sky VIP rewards and experiences

How You’ll Work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

Your Office Base:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.

We believe in better. And we make it happen. Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do ;

• Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements.
• Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem .
• Be the system admin for Adobe Campaign & the owned comms stack
• Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools.
• Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business.
• Advise on Campaign best practice to ensure tooling is usilised effectively
• Join Quarterly Planning & support experimentation & development teams in sprint planning as required .
• Lead our campaign management vendor partnerships & ensure tooling remains best-in-class
• Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s
• Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives

What you’ll bring ;

• Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification.
• Demonstrated expertise in managing complex digital campaigns and platform migrations
• Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred.
• Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing.
• A proven track record of product ownership in a complex & fast moving organisation.
• Proven track record influencing and working with decision makers to drive strategic decisions .

Team Overview

The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on:

• Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale.
• Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities.
• Embedding best practice technologies and championing their adoption to further consolidate technology choices.
• Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation.
• Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies.

The Rewards:

There’s a reason people can’t stop talking about ! Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of best-in-class Sky VIP rewards and experiences

How You’ll Work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this role during the recruitment process.

Your Office Base:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

At Sky we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.

We are looking for an experienced Senior Product Manager CRM to lead the development and evolution of a global Salesforce CRM platform. This role is central to delivering a seamless customer journey across marketing, admissions and digital engagement channels.

Reporting into a senior commercial leader, you will own the CRM product vision and roadmap, working closely with IT, regional teams and key stakeholders to ensure the platform drives performance, insight and growth. You will be leading an established team therefore will need proven leadership experience

Key Responsibilities

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Lead the CRM product strategy, roadmap and continuous improvement plan

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Manage global rollouts, new releases, integrations and platform optimisation

*

Build a single customer view through strong data integrity and governance

*

Deliver advanced dashboards, reporting and conversion performance tracking

*

Partner with marketing automation and digital teams to enhance engagement

*

Manage external vendors, budgets and business case delivery

*

Coach and develop a CRM product team and support regional adoption

About You

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Significant experience in CRM product management and Salesforce delivery

*

Strong understanding of customer engagement, marketing automation and analytics

*

Proven track record delivering large scale, multi region CRM programmes

*

Confident communicator with excellent stakeholder and change management skills

*

Data driven, strategic and focused on measurable ROI and outcomes

If you’re passionate about Salesforce CRM product leadership and want to make a global impact, we’d love to hear from you. Apply now

If you’re a software engineer looking to take the next step into product management—while staying close to cutting‑edge video, media, and data technologies—this role offers a rare bridge into a strategic, customer-facing product position.
A fast‑growing technology company working with global partners across streaming platforms, media workflows, and device ecosystems is expanding its product team. The company builds high‑performance software components and developer-focused tools that power real‑world video applications, helping partners deliver next‑generation capabilities at scale.
This role is ideal for someone who enjoys solving complex technical problems, collaborating with engineering teams, and is now ready to broaden into product leadership.
The Role
As Product Manager, you will sit at the intersection of engineering, customer needs, and commercial strategy. You’ll guide how advanced media technologies are adopted across a broad ecosystem—devices, platforms, open‑source projects, and partner integrations.
You’ll work closely with engineering, technical leads, and external partners to translate technical possibilities into practical, deployable software products. This includes leading product demonstrations, managing trials and proof‑of‑concepts, supporting integrations, and shaping product outcomes through a clear, prioritised roadmap.
This is a hands‑on, technically grounded role where you will see your decisions reflected directly in the software delivered to customers.
About You
You may currently be working as a:
* Software Engineer
* Technical Lead
* Solutions Architect
* Technical Consultant
* Delivery/Integration Engineer
…who has worked closely with product teams or customers and is now ready to step into a more strategic, outward‑facing position.
You’re comfortable diving into code‑level discussions, understanding how systems fit together, and shaping product direction from both a technical and commercial perspective.
Required Qualifications
* Strong background in software development, architecture, or technical delivery.
* Experience working alongside product, customer, or commercial teams.
* Ability to translate technical detail into customer or business impact.
* Strong communication skills across technical and non‑technical audiences.
* Experience in Agile or iterative development environments.
* Ability to balance technical depth with product and market awareness.
Location & Package
* Location: London (Hybrid)
* Salary: £60,000–£70,000

Assurance Product Owner, Product Specialist, Knowledge Management, Audit Technology, Fintech, Heavily Regulated Background ESSENTIAL, AI, Mainly Remote with Global Travel

Assurance / Technology Product Owner required to join a global Professional Services business based in Central London. However, this is practically a remote role, but when travel is required (to London, Europe and the States on occasions – it will be bi-monthly travel for team collaboration), you will be reimbursed for your travel and accommodation.

This Product Owner will have an Assurance (Technology and / or Business) first background, who understands how to navigate through hardened Dev Teams. Ideally you will have experience with Knowledge Management…and you will have a passion for, and experience with AI.

We need someone who thinks like this:

* How do I bring a Product into the AI Agentic World

* How would I plan to imbed AI Agents?

* With something as complex as this, in terms of the sheer amount of ‘Knowledge Management’ information involved, how would I plan to tag the agents with the right amount of knowledge?

* How do I communicate this to the business, ready for launch?

Coming from a heavy regulated environment such as Accounting, Financial Services, Fintech, Legal, Assurance, Insurance etc is ESSENTIAL. You must have experience with firm with solid governance, compliance and regulatory boundaries.

In summary – Assurance first, along with Knowledge Management experience…and experience with AI. A Product Owner exposure in a heavily regulated environment and a fantastic attitude. This is simply what we essentially need here. Being part of products in the B2B world, or part of big, significant internal, highly regulated products. You will also be able to give strong examples of success in topics such as handling last minute changes to priorities, along with a proven ability to deliver key solutions.

As this has global coverage, there may be some early / late calls. You must be prepared for this. There will be give and take with times, along with some flexibility if things are becoming quite taxing. However, we want someone dedicated and definitely not someone who wants a hardened 9am – 5pm kind of position! Read on for more details…

Experience required:

* At least 3 years’ experience as a Product Owner in a complex, professional global environment

* Assurance (technology and / or business) first background with an understanding of how to navigate through development teams

* AI experience where you have preferably launch AI related products, or at least had them ready for launch

* Understanding of Agentic AI, along with how to set up AI agents

* Experience of communicating with 3rd Party suppliers, along with knowing how to get the best out of them

* Global experience is preferred with the appreciation this is Global coverage, sometimes working outside of a standard 9am to 5pm structure

* Strong Knowledge Management experience with a passion for new technologies

* Knowledge of developing, analysing and designing digital products and software applications

* Strong stakeholder management skills at all levels with excellent communication skills both verbal and written

* Strong understanding of Agile

* Proactive self-starter capable of managing multiple priorities in a face-paced environment

* Knowledge of MS Office productivity, communication & collaboration technologies

* Effectively demonstrate teamwork skills, problem solving skills, initiative and integrity

* Excellent English language proficiency and good interpersonal communication skills

This is an excellent opportunity and salary is dependent upon experience. Apply now for more details

My client is recruiting for a Microsoft AI Solutions Consultant, you will lead the design, delivery, and adoption of AI-driven business solutions. Youll act as a trusted advisor to clients, helping them leverage Microsoft AI tools to solve complex challenges and drive innovation.

Responsibilities:

• Lead end-to-end design and delivery of AI-driven solutions using Microsoft technologies (Azure AI, Co-pilot Studio, Power Platform AI Builder).

• Translate business challenges into scalable, secure, and high-performing solutions.

• Guide clients in selecting and adopting the right Microsoft AI tools.

• Deliver demos, workshops, and proof-of-concepts to showcase solution value.

• Serve as a subject matter expert and trusted advisor to senior stakeholders.

• Support pre-sales activities including proposals, solutioning, and presentations.

• Mentor and coach junior consultants within the practice.

• Ensure operational excellence and contribute to practice development.

Requirements:

• 8+ years in consulting, product, or technical Microsoft advisory roles.

• Proven experience designing and delivering Microsoft-based AI or data solutions.

• Strong knowledge of Azure AI services, Power Platform, Microsoft Co-pilot, and related Microsoft technologies.

• Excellent communication and consulting skills; able to bridge business and technical domains.

• Leadership experience: managing client relationships, mentoring teams, and delivering impactful workshops/presentations.

• Advanced degree (MSc, MBA, or PhD) in Computer Science, Engineering, Finance, or Business.

• Relevant Microsoft certifications are highly desirable.

• UK Government security clearance (SC) is preferred.

Key Responsibilities:

• Own and manage the product backlog, writing clear and actionable user stories
• Collaborate with technical teams and stakeholders to define and deliver product enhancements
• Oversee end-to-end project delivery, ensuring milestones and deadlines are met
• Manage budgets and resources efficiently, reporting progress to senior management
• Act as the main point of contact for the data portal, addressing queries and prioritising features
• Ensure the portal’s architecture and operations leverage technologies including Java, AWS, OpenSearch, CloudFlare, and APIs

Essential Skills & Experience:

• Proven experience as a Product Owner or Business Analyst in a technology-driven environment
• Strong technical knowledge of Java, AWS, OpenSearch, CloudFlare, APIs, and related tools
• Track record of writing effective user stories and managing product backlogs
• Experience in budget management and resource allocation
• Demonstrable success in project delivery within cross-functional teams
• Excellent communication and stakeholder management

My leading Banking client are looking for a talented and motivated individual to be the key product owner for Oracle EPM for the organisation.

You’ll be tasked with implementing, monitoring, and maintaining Oracle application systems to ensure operational efficiency and data integrity as well as provide functional support to end users.

This is a newly created role in a rapidly growing business. A brilliant opportunity!

The following skills/experience is essential:

• Strong Oracle Financials EPM
• Previously performed a full life cycle implementation of Oracle EPM/ERP
• Previously worked in Financial Services
• Good understanding of finance/accounting principles
• Excellent communication skills

Salary: Up to £130,000 + bonus + package

Level: Vice President (VP)

Location: London (good work from home options available)

If you are interested in this Oracle EPM Product Manager position and meet the above requirements please apply immediately.

Our international law firm client is seeking a highly motivated, detail-oriented, and enthusiastic Competitive Intelligence Analyst to assist in the development and execution of the Firm’s business development programs and initiatives. Reporting to the Associate Director of Competitive Intelligence and Marketing Analytics, the Analyst will be a core member of the Competitive Intelligence team and will collaborate closely with the Associate Directors of Business Development and other members of the Client Development department.

Responsibilities include, but are not limited to:

• Research, compile, organise and analyse internal and external intelligence on key clients and prospects as well as industry and market trends, competitors, and industries.
• Work with the Client Development team to provide background research related to various targeting and business development initiatives.
• Work on evolving initiatives and projects to ensure up-to-date intelligence, including the generation and maintenance of targets for business development and the creation of tracking documents for offices, practices and departments.
• Create mechanisms to track information regarding key clients and prospects as well as broader markets to alert lawyers and BD about events and opportunities.
• Identify opportunities to build upon existing client relationships and maximise the breadth and depth of opportunities with existing clients.
• Provide advice to team on improving efficiencies and innovative methods for greater success in gathering and analysing intelligence, including generative AI.
• Conduct specialised research and analysis; efficiently and effectively navigate relevant resources from various sources to produce reports on a variety of subjects, practices, targets, clients, industries, geographies and markets.
• Synthesize large data sets and translate information into actionable intelligence and key insights.
• Provide research support, as needed, for client events/seminars, newsletters, client alerts, internal communications, sponsorships, cross-selling initiatives, internal experience and data management, and other tactical business development activities.
• Utilize Proskauer’s systems and databases to retrieve information and generate reports.
• Benchmark the firm’s activities against those of global and domestic competitors
• Manage and lead multiple research projects.
• Prepare and give presentations to team members and lawyers.

Qualifications

• Bachelor’s degree required. Advanced degree a plus.
• 4-6 years of experience serving in a similar research, analytical, or business development role in a law firm or other professional services firm, preferably with offices in Europe. Or advanced degree equivalent. Data science background a plus.
• Proficiency with Microsoft Office; in particular, Excel, Word and PowerPoint. Power BI and other data visualization tools a plus.
• Experience navigating and utilising databases and research tools. Knowledge and experience with Capital IQ, Bloomberg Terminal, Bloomberg Law, PitchBook, Reorg Research, Debtwire, Mergermarket, FactSet, LexisNexis, Westlaw, Lexis Newsdesk, Pirical, SEC filings, InterAction, Foundation a plus.
• Excellent analytical, critical thinking and organisational skills.
• Strong verbal and written communication skills with the ability to effectively communicate with members of the Client Development team, other departments and lawyers firm-wide.
• Work well independently and as a member of a team; able to interact collaboratively and successfully across organisational departments and levels.
• Adaptable, flexible and comfortable with asking questions to dispel ambiguity.
• Ability to deal with complex material and concepts and manage multiple concurrent projects as well as ability to establish and manage deadlines and prioritise appropriately.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives.

We’re looking for a head of production, multimedia to lead production operations for our multimedia teams, ensuring they have the resources, systems and support they need to produce our ambitious, high-quality video, podcast and documentary journalism.

You’ll manage the multimedia budget, oversee production and post-production resources (including studios to software and asset management systems), and lead a small administrative and production support team. You’ll oversee production operations, supplier engagement and commissioning agreements, although please note this role is not a commissioning or content creation role.

About the role:

• Manage, maintain and provide professional production and post production resources
• Advise on editorial business affairs with external suppliers of third party content.
• Advise on risk assessments for staff trips outside of the UK, with particular focus on hostile environments, and liaise with the managing editors team.
• Oversee and manage the multimedia annual budget, cost tracking and monthly cost statements.
• Manage and maintain up-to-date lists of recommended freelancers and casual workers with a range of skills.
• Support syndication staff with enquiries about rights to podcast and video content.
• Represent multimedia software requests at the Guardian’s technology forum.
• Advise on contractual matters and negotiations with contracted freelancers.
• Negotiate deals for and advise on new software for use by multimedia teams.
• Advise on and help implement AI policy with respect to podcasts and video.

About you:

• Substantial experience in a senior production role focused on TV, film, radio or podcast production.
• Comprehensive experience of managing complex multimedia, editorial projects in terms of budgets, schedule and workflow.
• Experience of managing departmental budgets and small teams
• An experience of working in a news environment with daily deadlines is advantageous.
• Strong experience of managing digital video and podcast production, both out in the field and studio-based content.
• Knowledge and experience of deploying reporters to hostile environments, and working with confidential material, sources and vulnerable contributors.
• Knowledge of editorial video and podcast business affairs.
• Ideally, you’ll have a demonstrable ability to bring a diverse perspective to this role

We actively encourage applications from groups traditionally underrepresented in the UK media.

How to apply

To apply, please upload your latest CV, cover letter which outlines why you’d love to take on this role, and why you’re a great match for what we’re looking for.

The closing date for applications is Thursday 5th March 2026.

We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team.

All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Sean on to discuss further so we can work with you to support you through your application.

Benefits at the Guardian

You’ll have six weeks annual leave per year pro rata (plus bank holidays) with the option to purchase additional days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available.

You are entitled to life cover, income protection, and eye tests. You can also opt in to dental insurance.

We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.

Culture and wellbeing

We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status.

We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme.

Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner.

Learning and development

We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.

We value honesty in your application.

AI generated content must not be presented as your own work.

Please review our guidance on the use of AI in your application here .

My leading Banking client are looking for a talented and motivated individual to be the key product owner for Oracle EPM for the organisation.

You’ll be tasked with implementing, monitoring, and maintaining Oracle application systems to ensure operational efficiency and data integrity as well as provide functional support to end users.

This is a newly created role in a rapidly growing business. A brilliant opportunity!

The following skills/experience is essential:

• Strong Oracle Financials EPM
• Previously performed a full life cycle implementation of Oracle EPM/ERP
• Previously worked in Financial Services
• Good understanding of finance/accounting principles
• Excellent communication skills

Salary: Up to £130,000 + bonus + package

Level: Vice President (VP)

Location: London (good work from home options available)

If you are interested in this Oracle EPM Product Manager position and meet the above requirements please apply immediately.

SC Cleared - Senior Business Analysts
Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices.
Salary Up to 70k plus company benefits.

Given the nature of the work and timescales, candidates must hold an active SC clearance.

About Us

Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years’ experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers.

At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you’re valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you’ll be trusted, challenged, and empowered to grow.

We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you’re passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you.

• Glassdoor score of 4.7
• 96% of our staff would recommend Triad to a friend
• 100% CEO approval

See for yourself some of the work that makes us all so proud:

• Helping law enforcement with secure intelligence systems that keep the UK safe
• Supporting the UK’s national meteorological service in leveraging supercomputers for next-level weather forecasting
• Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products
• Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport

Role Summary

Triad Group Plc invites skilled and ambitious Senior Business Analysts to join our dynamic and award-winning team. Recognised twice for “Project Excellence” by The Chartered Institute for IT & Computing Awards, Triad stands at the forefront of the public sector, dedicated to understanding and conquering technology challenges while delivering optimal value to UK citizens.

As a Senior Business Analyst, you will play a significant role in our client assignments. You will build relationships with clients, defining the scope, objectives, and benefits of the products we build for them. You will gain the trust of end users to elicit quality requirements and business processes and deliver exemplary business analysis throughout the full product lifecycle as part of an effective, collaborative team

Key Responsibilities

Essential

• Active Security Clearance
• Consultant mindset - appetite for working in a variety of business domains
• Ability to work with agile delivery teams
• Ability to build relationships with clients, stakeholders, and end users
• Rigorous analytical thinker, which you apply to the definition of MVP, epics and user stories
• Able to delve into a toolkit of appropriate techniques and methods to use at different project stages, business domains and delivery environments
• Business-focussed, helping clients define, measure, and realise objectives and benefits
• Effective communicator who can explain the ‘why’ as well as the ‘what’ to clients and colleagues alike
• Motivated to deliver high-quality outcomes in all assignments

Nice to have:

• Experience working in the UK Public Sector, with a good understanding of the GDS Service Manual
• Scrum agile coaching experience
• Product owner or proxy product owner experience
• Waterfall project delivery experience
• Active contributor to communities of practice

Qualifications & Certifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Due to the nature and urgency of this position, you must hold an active SC clearance.

Triad’s Commitment to You

As a growing and ambitious company, Triad prioritises your development and well-being:

• Continuous Training & Development: Access to top-rated Udemy Business courses.
• Work Environment: Collaborative, creative, and free from discrimination.

Benefits:

• 25 days of annual leave, plus bank holidays.
• Matched pension contributions (5%).
• Private healthcare with Bupa
• Gym membership support or Lakeshore Fitness access.
• Perkbox membership.
• Cycle-to-work scheme.

What Our Colleagues Have to Say

Please see for yourself on Glass Door and our “Day in the Life” videos at the bottom of our Careers Page.

Other information

If this role is of interest to you or you would like further information, please submit your application now!

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief.

We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition to being a Disability Confident Leader.

Service Designers - Government Contract Opportunity (GDS Experience Required)
Sector: Government
IR35 Status: Inside IR35
Location: Fully Remote
Contract Length: Initially until end of March
Extension: Likely 3-month rolling extension thereafter
400- 450pd (Inside IR35)

We are currently seeking experienced Service Designers to join a high-profile Government programme, supporting large-scale public service transformation initiatives.

Role Overview
As a Service Designer, you will play a key role in shaping and improving end-to-end services, ensuring they are user-centred, accessible, and aligned with Government Digital Service (GDS) standards and service assessments. You will work within multidisciplinary agile teams to design and deliver services that meet user needs and government best practice.

Ideal Candidate

• Strong experience in Service Design within complex environments
• Proven experience working to GDS standards and preparing for GDS service assessments
• Deep understanding of user-centred design principles
• Experience within central government or wider public sector (highly desirable)
• Comfortable working in multidisciplinary agile teams

Service Designer / Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - 100,000 per annum

A fantastic opportunity has arisen for a Service Designer / Service Design Lead to join our London based global professional services firm on a 12 month fixed term contract.

Key Responsibilities

Support the delivery of a global operating model transformation within a complex professional services environment.
Partner with senior leadership and programme teams to design and implement a global service portfolio framework.
Lead end-to-end service design across multiple channels to ensure alignment with user needs and business objectives.
Develop service blueprints, journey maps, personas, and interaction models to optimise service delivery.
Facilitate co-design workshops to define detailed service processes, including process mapping, handoffs, and SLAs aligned to the operating model.
Conduct user research, prototyping, and usability testing to validate service concepts and ensure accessibility and effectiveness.
Propose alternative service delivery models to maximise value and efficiency.
Establish and maintain service design principles and standards to ensure consistency across the global service portfolio.
Embed scalability, risk, control, and compliance requirements into service designs.
Define and implement service-level performance metrics aligned to operating model requirements.
Translate service designs into operational and organisational requirements in collaboration with programme leads.
Support documentation, training materials, playbooks, and adoption activities to embed new services into BAU.
Lead service-level change impact assessments and contribute to roadmap planning and phased implementation.

Key Experience

Proven experience designing and implementing end-to-end services within complex, global organisations.
Strong background in service design, customer experience, and multi-channel process optimisation.
Expertise in human-centred design methodologies, including user research, journey mapping, prototyping, and usability testing.
Demonstrated experience developing service blueprints, personas, and interaction models.
Ability to translate strategic objectives into actionable service designs within operating model constraints.
Experience proposing and implementing alternative service delivery models to drive efficiency and value.
Skilled in leading service-level impact assessments and supporting large-scale transformation adoption.
Knowledge of risk, compliance, and control requirements within service delivery environments.
Experience facilitating co-design workshops and engaging diverse stakeholder groups.
Ability to manage service design roadmaps, prioritisation, and iterative improvement cycles.
Familiarity with performance measurement frameworks and embedding new service designs into BAU operations.
Proficiency in design and visualisation tools.

Service Designer / Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - 100,000 per annum

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business