Adobe Experience Cloud Consultant (AJO/Real Time CDP) - £500 - £600p/d (Inside of IR35) - 3 months (Initial)

Location: London

Type: Contract/Consultancy engagement (details to be confirmed)

We are supporting a consultancy who are looking to bring in a specialist to help deliver the roll-out and implementation of Adobe Experience Cloud for a client engagement.

They are particularly keen to speak with professionals who have strong hands-on experience with Adobe Journey Optimizer (AJO) and Adobe Real Time CDP, as both are core components of the Adobe Experience Platform (AEP) and central to the success of the programme.

Key Responsibilities

• Support the implementation and roll-out of Adobe Experience Cloud
• Work closely with project stakeholders to deliver solutions using Adobe Experience Platform
• Lead or support the configuration and delivery of Adobe Journey Optimizer (AJO)
• Implement and utilise Adobe Real Time CDP to support customer data activation and personalisation
• Contribute to the design and delivery of customer journey and data-driven marketing capabilities

Key Experience Required

• Proven experience working with Adobe Experience Platform
• Strong hands-on experience with Adobe Journey Optimizer (AJO)
• Experience implementing or working with Adobe Real Time CDP
• Experience delivering Adobe Experience Cloud implementations
• Ability to work within a consultancy environment and support client delivery

Further details around contract length, rate, and project scope will be shared with suitable candidates.

If you have experience with Adobe Experience Platform, AJO, and Real Time CDP, please get in touch with your CV to discuss the opportunity.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

M&E Supervisor - Holiday Inn Bloomsbury Hotel.

Imperial London Hotels Group

40 hours (5 out of 7 days weekly rota)

28,641.00 + Benefits

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury.  Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes Royal National Hotel which remains UK largest hotel with over 1,600 rooms, Bedford Hotel, President Hotel, Tavistock Hotel, Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Lifestyle Hotel in 2026.

We are now recruiting a Meetings and Events Supervisor at our Holiday Inn Bloomsbury Hotel. Nestled opposite the picturesque Russell Square Gardens in the vibrant heart of Bloomsbury, London. Our newly acquired and refurbished IHG Brand, Holiday Inn Bloomsbury Hotel with 317 rooms. It’s a lively place to be, offering a Starbucks ground floor coffee bar, Media Lounge  & co-working space area and the Stylish Artful Critic Bar ,13 Meeting Rooms and 1 Ballroom.

What you will be doing:

As a M&E Supervisor, you will be supporting the Food & Beverage Manager in delivering an exceptional level of dining experiences for our guests. You will be supervising your F&B teams with daily operations in our Food & Beverage department and support in developing our teams by leading by example and setting the standard to ensure that our guests’ expectations are exceeded.

Working with the F&B management team to help in creating an exciting work environment for the team to deliver great results and the highest standards of food and beverage, stock management, health and safety and guest satisfaction consistently on each shift.

Key Duties will include the following:

• Receive and respond to all customer feedback and complaints including check customer satisfaction regularly, ensuring all guest feedback is dealt with in a professional and efficient manner.
• Oversee the service of food and beverages within the outlets and maintain overall responsibility for the kitchen, food preparation and beverage service throughout the outlets.
• Take responsibility for stock, including ordering, acceptance, and maintenance of stock levels and stock rotation, and return of any sub-standard items.
• Review sales and beverage costs for previous day; resolve discrepancies with Accounts. Track actual against budget. Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

What we would like from you

• Proven experience as a Food & Beverage Supervisor or similar experience.
• Experience in people management and delivering a high quality of customer service.
• Food Safety or Food Hygiene qualification Level 2 or equivalent.
• Strong knowledge of Food & Beverage such as latest drinks and stock management.
• Minimum intermediate level use of MS Office (Word, Excel)

Benefits

What’s In It for You:

• 28 days holiday, rising to 33 with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry cleaning, plus discounted personal dry cleaning
• Interest free Season Ticket Loan
• Workplace Pension
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Discounted drinks at Blooms Caf
• Employee funded Health Cash Plan
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology
• Access to mental health first aiders, wellbeing support and the Employee Assistance Programme

You can explore additional benefits here.

We are excited to be hiring for a Product Manager - SouthEast Asia. This is a great opportunity for a commercially savvy and creative product professional to take ownership of our Southeast Asia portfolio - from product design and contracting through to pricing, supplier management, and bringing new tour ideas to life.
The Job:
* Lead all aspects of the product range across all markets, including contracting, operations, logistics, training, and regional development.
* Create and deliver detailed itineraries and tour information, setting clear customer expectations.
* Collaborate with stakeholders to tailor programs for diverse markets, including our core markets in Australia, New Zealand & the United Kingdom.
* Secure competitive rates and unique offerings with suppliers, maintaining service agreements.
* Regularly evaluate product performance, proposing strategies to increase market share and maximise tour margins.
* Manage tour capacity to meet demand levels, while achieving trip-fill targets.
* Forge exclusive partnerships to boost destination growth.
* Cultivate a respected and innovative product range, targeting specific market needs.
* Handle all budgeting, costing, and financial management for destination tours.
* Research and develop new marketable ideas.
* Leverage feedback to improve and innovate product offerings.
* Stay ahead of industry trends to inform strategic planning.
* Evaluate sales against targets to gauge product success.
* Ensure competitive pricing while maximising profit margins.
Skills required:
* Demonstrated success in managing SouthEast Asia products, ideally within the group touring sector.
* Strong track record of building and maintaining effective relationships with Destination Management Companies (DMCs) across Southeast Asia.
* Highly skilled in Microsoft Suite - Excel, Word and PowerPoint.
* Commercially astute, with the ability to analyse data to make substantiated recommendations to improve commercial performance.
* Co-ordinate and deliver operational functions.
* Customer service and quality focused.
* Experience in copywriting, proofing and image selection.
* Ability to design and deliver creative and differentiated new product.
* Clear and effective communicator both written and verbal.
* Must have a high level of attention to detail.
* Proven effectiveness in time management skills and working to structured deadlines.
* Team player and ability to work autonomously.
* In-depth understanding and commitment to product differentiation and market impact.
* Able to work under pressure, in the dynamic environment that is travel.
* Willingness to take ownership of all challenges in the product area with focus on the outcome.
* Driven to test, learn and find best practice.
The Package:
* Salary Circa £45,000 - £50,000 + 20% Bonus
* London based (one day in office per week)
* Participation in the company’s annual bonus schemes.
* Annual opportunities to experience our products and destinations firsthand.
Interested:
* If you are interested in the above vacancy please click to ‘APPLY’ or email your cv to

Salary: £100,000 - £130,000 bens etc. Location: Fully Remote (UK-based)

Penetration test - red team - exploitation - profession services

I’m looking to talk to an experienced senior technical person, with a deep technical background and strong commercial acumen around penetration testing and red team offerings. Do you understand how clients buy cyber services and how to translate advanced offensive services into business value propositions?

We are seeking a strategic and technically aware Offensive Security Professional Services Senior to drive commercial operations, External Attack Surface Services, engage with clients, and interface with a globally distributed team. This is a rare opportunity to combine technical expertise, leadership, and commercial ability in a high-impact role.

What You’ll Be Doing:

• Driving client relationships, and technical conversations, understanding issues and challenging beliefs
• Engaging with large FTSE100 clients, explaining and demonstrating issues at a very technical level
• EWorking alongside internal development, engineering teams, and translating technical findings into business-focused solutions.
• Be instrumental in positioning the service, the value and the differentiators at a boardroom level
• Work closely with senior stakeholders, providing boardroom-level insights and credibility.
• Operate with autonomy, thinking and acting strategically to drive improvements in product and delivery.

What We’re Looking For:

10years (+/-) in a Professionl Services offensive security role, with hands-on experience in penetration testing / red teaming,
Strong Commercial and presales experience, experience managing projects, and delivering complex security engagements.
Deep technical knowledge of offensive security tools, tactics, and methodologies.
Strong commercial understanding, including how clients purchase cyber security services.
Confident communicator, comfortable engaging with developers, researchers, customers, and executive stakeholders.
Ability to work across a globally distributed team, ensuring seamless collaboration.
Recognised certifications (e.g., OSCP, OSEP, OSWE, CREST CCT, CCRTS / CCRTM) are beneficial but not essential.

Why Join Us?

Highly competitive salary - £100,000 - £130,000.
Remote-first role - work from anywhere in the UK.
Cutting-edge engagements - work on challenging and high-impact offensive security projects.
Autonomy & Strategy - help drive the direction of our offensive security function.
Engage with top-tier clients and shape how they approach cyber security.

This is an exceptional opportunity for a senior offensive security professional ready to step into a strategic leadership role. If you’re ready to take the next step in your career, apply now.

Please email if you don’t wish to create a job searching profile. I’m happy to take direct applications and can be contacted on Linked in at Tariq Dirania. Please note that due to volumes I cannot connect to overseas candidates without the right to work in the UK. You must be UK based, and fully eligible to work without VISA support. Thanks for reading.

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Your new company
An opportunity has arisen to join one of the UK’s leading investment houses, who specialise in providing low-cost investment platforms to personal investors. They offer direct access to their own range of funds and focus heavily on simplicity and cost-efficiency. The organisation offers a range of tax-efficient products including Stocks & Shares, ISA’s and personal pensions (SIPPS), making it well-suited to UK investors prioritising retirement planning and consistent market-based growth.
Your new role

An opportunity has arisen for a Head of Product/ Proposition governance to help to shape the governance framework and drive strategic planning to evolve and deliver exceptional client outcomes to retail customers. You will be required to lead cross-functional change initiatives whilst also guiding a team of governance analysts and contribute to strategic planning that influences the future of the platform.

Key duties include:

• Stay Ahead of Trends: Monitor industry and market developments, advising senior leadership on competitive trends and recommending enhancements to capabilities and services.
• Shape Governance Framework: Enhance governance to support an industry-leading wrapped platform, enabling seamless access to investment products, wrappers, and client-centric services.
• Lead and Develop Talent: Hire, coach, and mentor a team of governance analysts. Set performance standards, review progress, and make informed compensation decisions.
• Drive Strategic Analysis: Lead complex business, competitive, and product analyses. Define problems, plan research, and guide diagnosis to deliver actionable insights.
• Deliver Impactful Recommendations: Synthesise findings into compelling recommendations and present through white papers, case studies, and strategic materials.
• Turn Data into Insight: Interpret and analyse highly complex data, ensuring accuracy and crafting it into clear, actionable narratives for senior stakeholders.
• Collaborate on Special Projects: Participate in strategic initiatives and other duties as required

What you’ll need to succeed

• Experience in a similar role - Product, Proposition - with knowledge of retail proposition governance
• Project Management experience
• Knowledge of the Retail investing industry
• Strong senior level stakeholder engagement
• Proven ability to lead teams, manage complex analysis and influence strategic outcomes
• Strong business acumen, data interpretation skills, and ability to craft compelling narratives.

What you’ll get in return

• Basic salary up to £120K
• 30% discretionary bonus and £13500 partnership bonus (all of these are targets)
• Several other benefits
• Hybrid working - 3 days in the office

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

Finance Systems Manager – Tech - £80,000 to £90,000

Your new companyAn innovative tech-enabled marketplace based in the City of London is hiring a Finance Systems Manager to play a crucial role in stabilising and enhancing their ERP environment.
Your new role

• Run and enhance key systems: Yardi Voyager, BlackLine, BOARD, SAP Concur, Power BI, SQL
• Lead the Finance Systems Support Desk and resolve issues fast
• Improve processes, tighten controls, and drive automation
• Deliver training, documentation and system guidance
• Partner with Finance, IT, Procurement and Commercial teams
• Manage vendors and push continuous improvement across all platforms

What you’ll need to succeed

• Qualified Accountant (ACA, ACCA OR CIMA)
• Deep knowledge of Yardi v7s (finance modules, leases, configuration)
• ERP integration experience
• Solid SQL skills and comfort with reporting tools (Power BI, BOARD)
• Confident communicator who can influence and solve problems quickly
• Proven ability to run upgrades, implementations and enhancement projects

What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4651544

Loyalty Proposition Manager - Strategy Consultant

The location of the role is Paddington, London (hybrid working).
The duration of the contract is 12 months (starting 1st June 2026).
The pay rate on offer is £750 - £900 per day (via Umbrella agency) - open to discussion.

Role Summary
As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme.

You’ll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations.

Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap.

This role directly influences how customers are rewarded, recognised, and retained. You’ll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation.

Key accountabilities and measures

Lead Loyalty Proposition & Customer Experience Design

• Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off.
• Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer-centric, and ready for implementation.
• Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics.
• Influence and align stakeholders across the business, gathering input and building engagement to secure buy-in for new initiatives.
• Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap.

Champion Insights, Customer Understanding & Competitor Intelligence

• Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice.
• Translate insights into clear strategic opportunities and recommendations.
• Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions.

Support Commercial & Financial Impact Assessment

• Partner with Finance to develop business cases, model commercial outcomes, and assess customer value.
• Ensure all propositions are commercially viable, brand enhancing, and customer positive.

Support Roadmap Development & Long-Term Strategy

• Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer-led and commercially grounded.
• Work closely with Product, Engineering and Data Science to define customer first product requirements.
• Prioritise features and capabilities that enable long term loyalty growth.
• Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi-functional teams.
• Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech.

Key skills and experience

• Proven experience at Manager or Project Leader level in consultancy
• Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting.
• Demonstrated success in developing new propositions from concept to delivery.
• Curious and customer-centric mindset, consistently seeking ways to enhance the customer experience.
• Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development
• Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience
• Strong ability to collaborate across multi-functional teams and confidently present to many different types of stakeholders.
• Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge.
• Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.

We are excited to be hiring for a Product Manager - North America. This is a great opportunity for a commercially savvy and creative product professional to take ownership of our North America portfolio - from product design and contracting through to pricing, supplier management, and bringing new tour ideas to life.
The Job:
* Lead all aspects of the product range across all markets, including contracting, operations, logistics, training, and regional development.
* Create and deliver detailed itineraries and tour information, setting clear customer expectations.
* Collaborate with stakeholders to tailor programs for diverse markets, including our core markets in Australia, New Zealand & the United Kingdom.
* Secure competitive rates and unique offerings with suppliers, maintaining service agreements.
* Regularly evaluate product performance, proposing strategies to increase market share and maximise tour margins.
* Manage tour capacity to meet demand levels, while achieving trip-fill targets.
* Forge exclusive partnerships to boost destination growth.
* Cultivate a respected and innovative product range, targeting specific market needs.
* Handle all budgeting, costing, and financial management for destination tours.
* Research and develop new marketable ideas.
* Leverage feedback to improve and innovate product offerings.
* Stay ahead of industry trends to inform strategic planning.
* Evaluate sales against targets to gauge product success.
* Ensure competitive pricing while maximising profit margins.
Skills required:
* Demonstrated success in managing North America products, ideally within the group touring sector.
* Strong track record of building and maintaining effective relationships with Destination Management Companies (DMCs) across North America.
* Highly skilled in Microsoft Suite - Excel, Word and PowerPoint.
* Commercially astute, with the ability to analyse data to make substantiated recommendations to improve commercial performance.
* Co-ordinate and deliver operational functions.
* Customer service and quality focused.
* Experience in copywriting, proofing and image selection.
* Ability to design and deliver creative and differentiated new product.
* Clear and effective communicator both written and verbal.
* Must have a high level of attention to detail.
* Proven effectiveness in time management skills and working to structured deadlines.
* Team player and ability to work autonomously.
* In-depth understanding and commitment to product differentiation and market impact.
* Able to work under pressure, in the dynamic environment that is travel.
* Willingness to take ownership of all challenges in the product area with focus on the outcome.
* Driven to test, learn and find best practice.
The Package:
* Salary Circa £45,000 - £50,000 + 20% Bonus
* London based (one day in office per week)
* Participation in the company’s annual bonus schemes.
* Annual opportunities to experience our products and destinations firsthand.
Interested:
* If you are interested in the above vacancy please click to ‘APPLY’ or email your cv to

Head of Loyalty Strategy and Proposition - Strategy Consultant

The location of the role is Paddington, London (hybrid working).
The duration of the contract is 12 months (starting 1st June 2026).
The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion.

Role Summary
The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective.

They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour.

The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK.

A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel.

Key accountabilities and measures

Set & Own the Loyalty Strategy and Multi Year Roadmap

• Define the strategic direction across customer, commercial, and brand objectives.
• Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded.
• Establish the frameworks, criteria, and governance that underpin prioritisation.

Lead the Loyalty Proposition & Customer Experience Design

• Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys.
• Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions.
• Ensure the proposition reflects brand values - trusted quality, product passion, value.
• Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions.

Lead Partner Strategy & Ecosystem Expansion

• Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection.
• Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships).
• Manage partnerships from contract through to execution and ongoing relationship management.
• Establish a viable loyalty partnerships operating model and scale in line with results over time.

Lead Insights, Customer Understanding & Competitor Intelligence

• Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice.
• Translate insights into clear strategic opportunities and recommendations.
• Monitor competitive developments and loyalty innovation to keep us ahead of market.

Collaborate with International Markets

• Partner with International to define and evolve the global strategy.
• Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility.

Guide Commercial & Financial Impact Assessment

• Partner with Finance to develop business cases, model commercial outcomes, and assess customer value.
• Ensure all propositions are commercially viable, brand enhancing, and customer positive.

Shape Digital Product Direction & Personalisation Strategy

• Work closely with Product, Engineering and Data Science to define customer first product requirements.
• Prioritise features and capabilities that enable long term loyalty growth.

Represent Loyalty in Senior Forums & Influence Key Stakeholders

• Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making.
• Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech.
• Inspire teams around the future vision.

Key skills and experience

• Proven experience at Senior Manager or Director level in consultancy
• Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale.
• Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy.
• Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most.
• Commercial acumen: Strong capability in business case development and commercial impact assessment.
• Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders.
• Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges.
• Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams.
• Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities.
• Brand passion: A deep personal connection to the brand, its products, and its customers.

As a Moorepay Product Manager you will lead the creation and execution of the roadmap of your product with passion and ownership to deliver success for your customers. You will balance the strategic roadmap with demands of legislation, innovation, customer requirements and technical focus to deliver amazing user experiences and delighted customers.

You will be curious, proactive and passionate using a data-led approach to customer-centric roadmaps. You will gain deep insights into customer pain points and challenges, informing every step of your product evolution, translating this to the what and why of your products existence.

You will think beyond the functions and features of your product, working with the wider portfolio to deliver a whole experience that not only solves your customers challenges but exceeds their expectations, owning and driving the commercial success as a result.

Key Responsibilities

• Engage directly with your existing and potential customers to develop a deep and empathetic understanding of their needs, pains, challenges and their own strategy.
• Collaborate closely with the Principal Product Manager for your product line and with senior business stakeholders to understand the vision and high-level product strategy which act as anchors for your roadmap and prioritisation.
• Create, maintain and communicate a product roadmap which delivers defined themed strategic goals and moves the product towards the vision.
• Seek out, gather and track commercial, user and sentiment metrics about your product as well as identification of key risks.Determine the prioritisation of activities in your roadmap which will positively impact these metrics, confirmed through your tracking.
• Gain a clear understanding of your competitors.
• Understand the commercial and business value of your roadmap items and adapt your prioritisation accordingly.
• Collaborate with your Engineering teams to develop best-practice solutions that satisfy your roadmap needs whilst allowing for close attention to architecture, security, scalability and code quality, as well as nurturing innovation and ideas.
• Support GTM activities, before during and after development, communicating the value and benefits to customers and internal business stakeholders.

Skills & Experience

• Working knowledge of business, finance and commercial metrics, terminology and KPIs and how they impact product roadmaps.
• Proven ability to lead a team, inspiring them to better themselves at every opportunity.
• Extensive experience in a Product Management role with experience as a Product Manager.
• Proven track record of executing and delivering SaaS product roadmaps.
• Experience in stakeholder management in a product environment.
• Strong communication skills with a proven ability to make the complex simple.
• Experience in SaaS HR and Payroll solutions for SME businesses.
• Strong and confident communicator, acting as a bridge between technical and commercial, able to adapt to the audience in front of you.
• Passion for data to support your decision-making.
• Curious, proactive and passionate individual who works autonomously and thrives on ownership of their product.
• A positive and curious mindset for AI-first working, embracing the impact that ‘human+AI’ can bring to the world. You’ll be adept at using AI tools, able to demonstrate examples of where you’ve utilised AI to improve your output or delivery efficiency, and you embrace to opportunity to learn more about how AI can drive enhancements in the way we work.

Android Engineer | Remote | Up to £90,000 | SaaS

We are partnering with an innovative technology company building intelligent mobility platforms used by major public transport operators across the world.

Their technology powers mobile experiences that combine location intelligence, behavioural insights and rewards systems to help millions of people move through cities more efficiently while increasing public transport adoption.

They are now looking for an Android Engineer to help evolve the mobile SDK that sits at the core of this platform. This is a role for engineers who enjoy working close to the platform layer and solving complex mobile engineering problems at scale.

The opportunity

You will work on a mobile SDK integrated into partner applications used by large transport operators and mobility providers.
The work involves challenges such as location tracking, background processing, sensor data, reliability across many Android devices and building robust APIs that other developers depend on.
You will collaborate closely with backend engineers and product teams while also working directly with partners to design solutions that integrate seamlessly into real world transport systems.
What you will be doing

Design and build advanced Android SDK features using Kotlin and Java
Solve complex problems around location, background services and mobile performance
Build reliable APIs and tools that other mobile teams integrate into their applications
Collaborate with engineers across mobile, backend and infrastructure teams
Improve architecture, testing practices and developer experience
Support partners integrating the SDK into large scale consumer applications
Continuously improve performance, security and reliability across the platform
What we are looking for

Strong experience building Android applications in Kotlin or Java
Experience working on complex mobile systems such as SDKs, frameworks or large scale applications
Experience with reactive programming such as RxJava
Deep understanding of asynchronous programming and multithreading
Strong knowledge of Android architecture and platform capabilities
Experience working with APIs and network based mobile services
Comfortable working in collaborative agile teams
Strong communication skills and fluent English
Nice to have

Experience working with location services sensors or Bluetooth technologies
Experience working with cross platform mobile environments
Exposure to cloud services or backend development
Interest in on device intelligence or machine learning
Salary and Benefits

Salary up to £90,000
Remote working
Flexible working hours

Location Erskine, Newcastle, Farnborough or London Candidates are required to be eligible for clearance We are seeking aspirational AI Technologiststo join our AI Centre of Excellence and Execution under the UK Data & AI Wing. These individuals will act as strategic advisors and AI thought leaders across our key industry verticals Aerospace & Defence, Financial Services, Healthcare, Central Government, and Life Sciences. As an AI Technologist, you will play a pivotal role in shaping customer conversationsaround AI and Data transformation. Youll work closely with Sales, Account Teams, and the AI Centre of Excellence & Execution(CoEE)to define tailored AI and Data strategies that accelerate our clients AI adoption journeys. This is a pre-sales and enablement-facing rolethat bridges the gap between business vision and technical delivery helping customers build confidence in their AI strategy and ensuring a seamless transition from concept to execution. Key Responsibilities Customer Engagement & Execution. Lead strategic discussions with customers to define their AI and Data Strategy, aligning technology capabilities with business goals. Identify opportunities for AI adoption and co-create innovative use cases with clients. Articulate the business value of Data and AI through impactful storytelling and demonstrable prototypes. Pre-Sales & Solution Development Collaborate with sales teams to shape AI-driven solutions for key opportunities. Design and present industry-specific AI use casesthat demonstrate measurable outcomes. Support proposal development, technical scoping, and solution presentations. Collaboration & Delivery Enablement Work closely with the AI Centre of Excellence & Execution(AI CoEE)to design and validate customer-specific AI solutions. Bridge the gap between sales and delivery teams, ensuring solutions are executable and aligned to client expectations. Build customer confidence by demonstrating technical credibility and business insight. Innovation & Thought Leadership Stay ahead of industry trends and emerging AI technologies relevant to your sector. Contribute to internal capability building, knowledge sharing, and best practices within the Data & AI community. Represent the organization in client and industry forums, showcasing our AI innovation. Key Skills & Experience Proven experience in AI / Data Solutioning, Pre-Sales, Consulting, AI Product Manager, AI enthusiast roles. Strong understanding of one or more industry domains: A&D, FSI, Healthcare, Central Government, or Life Sciences. Expertise in AI/ML frameworks, Data platforms, and Cloud ecosystems(Azure, AWS, or GCP). Ability to translate complex technical concepts into clear business value propositions. Excellent stakeholder management and communication skills able to influence senior decision-makers. Experience working collaboratively with sales and delivery teams to shape end-to-end solutions. Why Join Us Be part of a cutting-edge AI communitydriving digital transformation across the UK&I. Work at the intersection of business innovation and emerging AI technologies. Opportunity to shape the future of AI adoptionwithin some of the UKs most impactful industries. Collaborative, forward-thinking environment with continuous learning and development opportunities.

Change Communications Manager - Contract - 6 months+

I have a great contract opportunity for a strong Change Communications Manager with experience in large-scale transformations. My client is looking for someone with excellent experience driving user adoption for new tech. An ideal candidate will be able to translate complex technical milestones into clear, engaging stakeholder communications.

Location: Remote.
Length: 6 months with view to extend
IR35 Status: Awaiting Determination
Rate: Dependent on experience.

Required experience will include:

• Change Management & Comms: Proven experience delivering communication strategies for tech and IT.
• Technical Literacy: Ability to understand and explain digital concepts to non-technical users.
• Stakeholder Engagement: Experience working with senior leadership and technical teams to manage the “people side”.
• Content Creation: Producing high-quality newsletters, user guides, and briefing packs.

If you are interested in this Change Communications Manager role please apply with your most recent CV. Alternatively email me on Jordan . co . uk

Change Communications Manager - Contract - 6 months+

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Reference: 56477

Umbrella Rate: £29.57/hr, increasing to £38.38/hr after 12 weeks (inside IR35)

Step into an exciting opportunity to shape the future of digital operations with a role that promises professional growth, dynamic projects, and a collaborative work environment. As a Digital Operations Manager, you will be at the forefront of delivering innovative solutions and strategies, contributing to a company that values excellence and creativity in all aspects of its operations. This position offers a chance to work on impactful projects within a leading organisation, where your expertise will truly make a difference.

What You Will Do:

• Manage and administer digital operations to support European teams in delivering strategies and content across websites.

• Oversee project management tasks, ensuring timely delivery and coordination of objectives.

• Develop and control budgets, maintaining financial accuracy and efficiency.

• Collaborate on pan-European digital strategies to align with business goals.

• Utilise Microsoft Office tools to create impactful presentations and reports.

• Drive operational excellence by understanding digital structures and processes.

What You Will Bring:

• Proven experience in project management and budget control.

• Familiarity with digital operations and website management.

• Strong understanding of operational structures within digital environments.

• Competency in Microsoft Office tools and effective presentation skills.

• Education at college level or higher, with a degree preferred.

As a Digital Operations Manager, your role will play a pivotal part in enhancing the company s digital presence and operational efficiency. You will work within a forward-thinking organisation that values innovation and collaboration, contributing to strategies that drive success across Europe. This role is confirmed inside IR35, ensuring compliance and stability for your engagement.

Location:

This role is based in Dunton, providing an accessible and vibrant location for your professional journey. Hybrid working (4 days per week on site).

Interested?

Don t miss out on this incredible opportunity to advance your career. Apply today to become a Digital Operations Manager and make a lasting impact in a dynamic industry!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Business Analyst Customer Journey Analysis Berkshire Hybrid 750/day (Inside IR35) 12 Months Contract

Our client is seeking an experienced Business Analyst with experience in supporting digital and AI enabled customer service solutions, including assisted service or self-service functions.

Required Key Skills & Experience:

• Proven experience as a Senior Business Analyst supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments.
• Strong background in customer journey analysis, process re-engineering, and target operating model design.
• Experience working with CRM and contact centre platforms, ideally Salesforce and/or Amazon Connect (or equivalent).
• Experience operating in Agile delivery environments, supporting squads through sprints and releases.
• Exposure to AI tools, conversational analytics, speech-to-text, or intelligent routing.
• Professional Business Analysis certification desirable (BCS, IIBA, Agile BA).

Location: Berkshire

Hybrid: 1-2 days per week in the office / remainder days working from home

Contract: 12 Months

Rate: 750/d Inside IR35 (Via umbrella)

If you’re an experienced Business Analyst with experience in supporting Customer journey’s we’d love to hear from you. Please submit your CV today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Salary: up to 48,000 per annum plus 20% bonus, Car or Car allowance ( 6,600) and other Veolia benefits

Grade: 6.1

Location: Cannock Head office WS11 8JP with an element of Travel (UK Wide and EU) (other locations considered)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our enhanced company pension scheme
• Private Medical Insurance
• Company car or allowance 6,600 Per annum
• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

What you’ll be doing:

• Lead and inspire a high-performing team of Digital Adoption Specialists, fostering innovation and continuous improvement
• Develop and execute strategic digital adoption initiatives that drive measurable improvements in employee productivity and user experience
• Partner with senior stakeholders and Product teams to identify opportunities, translate business objectives into impactful solutions, and build in-app support and digital training content
• Establish and maintain harmonised governance frameworks for digital adoption platforms (Whatfix), low-code tools (AppSheet), and our in-house generative AI toolsets
• Manage vendor relationships, platform licensing, and budgets to ensure maximum return on investment
• Use data-driven insights to continuously optimise and recommend digital adoption strategies that deliver measurable business value
• Champion change management best practices, working with Learning & Development and operational teams to ensure seamless system adoption
• Harmonise processes and practices across international teams whilst respecting local requirements
• Build roadmaps for digital adoption capabilities aligned with broader IT and organisational strategies

What we’re looking for:

Essential:

• Degree or Higher Level Qualification in a relevant field (e.g., Business, Technology, Organisational Development, Change Management)
• Professional qualification in Change Management, Project Management, or related discipline (e.g., Prosci, PRINCE2, Agile)
• Awareness and certification of ITIL Service Management principles

Desirable:

• A relevant Digital Adoption Platform Build or Management certificate
• Qualification in Employee Experience Management or User Experience
• One or more certifications in generative AI or related emerging technologies
• Low-code development platform certification (e.g., AppSheet)
• Additional technical qualifications demonstrating breadth of digital knowledge
• An appreciation of the complimentary quality standard ISO/IEC 20000 and (phone number removed)

What’s next?

Apply today, so we can make a difference for generations to come.

We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Copello are supporting a leading Defence client in their search for a Senior Systems Engineer.

As a Future Products Systems Engineer within the newly formed Future Products department; part of Design UK: Emerging Portfolio & Capability function, you will be assigned to take on a variety of roles in support of the clients Vision.

Dynamic (hybrid) working: 3-4 days per week on-site due to workload classification

Security Clearance: British Citizen or a Dual UK national with British citizenship

The opportunity:

• Early phase design cycle skills combining core System Engineering, Business development, Customer & User engagements, technology applicability and new functionality areas.
• Road-mapping / Requirement elicitation, bidding for new work, understanding capability, corralling multi-disciplinary teams.
• Develop & nurture new skills for Early Phase activities. This could include using System Design tools, such as DOORS for requirements, Rhapsody for Model.
• Based Systems Engineering (MBSE) and Design Maturity Assessments.
• Support multiple products across future systems and new business areas.

What we’re looking for from you:

• Knowledge of DOORS, Rhapsody and systems design analysis tools e.g. Pugh Matrix / QFD / etc;
• Good Systems Engineering knowledge, alongside the ability and desire to test new techniques and use new methods to develop concepts and complete system trade studies;
• The confidence to embrace the uncertain nature of early concept development and technologies to progress towards defining solutions and system concepts;
• To be able to negotiate and influence a broad range of internal and external partners to secure the right outcome.

Hybrid - Newcastle or London (2 days onsite)

Looking for a role where product thinking and engineering leadership truly come together?

This is your chance to lead a talented Back End engineering team and play a fundamental part in shaping how a fast-growing platform evolves, scales, and delivers value.

The Opportunity

As Product Engineering Manager, you’ll guide a Back End engineering team through a busy, high-impact roadmap. You’ll drive delivery discipline, create structure in a dynamic environment, and ensure the team is always focused on the highest-value outcomes.

You won’t be hands-on coding, but your technical strength will help shape decisions, support engineers, and influence how work gets delivered. Just as importantly, you’ll work closely with product partners, translating product goals into clear engineering plans and keeping the team aligned to what really matters.

What You’ll Do

• Lead, mentor, and develop a Back End engineering team (6 engineers)
• Drive predictable, high-quality delivery and remove blockers
• Influence product priorities and translate them into executable technical work
• Promote best practice, continuous improvement, and engineering excellence
• Champion AI-driven productivity tools and embed them into day-to-day workflows

What You’ll Bring

• Strong engineering background with the ability to engage confidently in technical discussions
• Experience leading teams in a product-led engineering environment
• A track record of improving delivery, processes, and team performance
• Excellent communication skills and a people-first leadership style
• Curiosity and drive to embed modern, AI-enabled ways of working

Bonus: experience with large-scale systems, regulated environments, or distributed teams.

Why This Role Stands Out

You’ll have genuine ownership, the freedom to shape how your team operates, and the chance to influence a rapidly growing product area. The culture is supportive, collaborative, and people-focused, with strong investment in your development through coaching, training, and conferences. It’s a great fit if you want impact, autonomy, and the opportunity to grow into senior engineering leadership.

Interested? Please get in touch today

Role Title: Senior Game Designer (Core Gameplay)

Duration: 12 Months

Location: London (Hybrid)

Rate: £80-£100p/h via Umbrella

Role Description

We’re looking for a product-minded game designer - someone who balances creativity with analytical thinking and loves tackling player and business problems through design, to help shape a beloved game that impacts millions of players every day in an industry leading and genre defining game.

Your role

As a Senior Game Designer in the Core Gameplay area of leading mobile game, you’ll work within clear strategic and product frameworks to discover, frame and solve gameplay opportunities. You’ll collaborate closely with Creative Directors, Product Managers, UX & UI, Artists, Engineers and Data Scientists to shape ideas, validate hypotheses and bring delightful yet purposeful gameplay experiences to life.

This role is ideal for someone who blends creative design thinking with a strong product mindset: a designer who loves to experiment, analyze and refine within clear goals and constraints; who is as motivated by player delight as by data-driven insight.

Key Responsibilities

• Frame and challenge problem and opportunity spaces by translating insights, hypotheses and data into compelling gameplay opportunities.
• Drive the discovery process for strategic bets related to player gameplay experience.
• Design solid and engaging game features that serve both player engagement and product strategy.
• Create, validate and operate levels to delight the players and contribute to the business goals.
• Provide clear, structured documentation that communicates design intent and system logic effectively.
• Operate effectively within constraints, designing impactful solutions inside established systems and priorities.
• Analyze performance of released features and use data and player feedback to iterate and improve.
• Collaborate across disciplines to explore, ideate and refine ideas grounded in player research and business strategy.
• Stay ahead of market trends in casual and F2P design, bringing new ideas and perspectives to the team.
• Contribute to the overall design craft, ensuring your features integrate smoothly into the wider ecosystem and by mentoring others.

Skills

• Innovative: You can conceptualize, document and develop creative yet feasible gameplay solutions that improve the player experience.
• Product-minded: You see design as problem-solving. You understand how to balance creativity, player value and measurable impact.
• Analytical: You use research, data and insights to inform decisions, validate hypotheses and refine solutions.
• Collaborative: You thrive in multidisciplinary environments and can rally diverse teams around a shared area vision.
• Player-focused: You’re eager to learn directly from player behaviour and feedback to identify what truly engages them.
• Comfortable with constraints: You view boundaries not as limitations but as design opportunities that sharpen creativity.
• Strong communicator: You can clearly articulate rationale, value and trade-offs to stakeholders at different levels.
• Growth mindset: You’re constantly looking to improve, open to feedback, eager to learn new skills and driven to help others grow with you.
• Mentor: You’re constantly looking to share knowledge and run initiatives to grow others.

Bonus points

• Experience designing gameplay systems or mechanics for large-scale F2P games.
• Experience designing levels for large-scale puzzle games.
• Background or strong collaboration experience in product design or product management.
• Familiarity with live operations and iterative development cycles.

Role: Dental Solution Architect

Location: Bath (Hybrid)

Clearance: Active SC Clearance or SC eligible

Role Summary

We are seeking an experienced Dental Solution Architect to lead the design and delivery of secure, resilient dental IT solutions for complex and often disconnected environments. This role is ideal for someone who combines deep dental systems knowledge with hands-on architectural experience in offline/edge deployments and a strong understanding disconnected solution eg across land, sea and air

Translating clinical and operational requirements into scalable technical architectures, ensuring solutions work reliably in low-connectivity settings while meeting stringent security and compliance standards expected in defence environments, including alignment with creating technical requirements to support procurement of Dental services

Working with the business and procurement teams to undertake document review, review of non-functional requirements and update. Supporting procurement activities for the development of the ITN and vendor selection. What are the recommendations market analysis.

Key Responsibilities

Lead end-to-end solution architecture for dental platforms operating in disconnected or intermittently connected environments (eg, deployed clinics, mobile units, remote facilities).

Design secure, resilient architectures covering:

• Practice management systems
• Dental imaging and records
• Clinical workflows
• Data synchronisation and replication

Define offline-first and edge patterns, including:

• Local data stores
• Sync conflict resolution and understand challenges
• Store-and-forward models
• Secure data exchange between disconnected and sync into HealthShare (InterSystems etc)
• Work closely with clinical stakeholders, product teams, engineers, and security specialists to turn operational needs into robust technical designs.

Produce high-quality architectural artefacts:

• High-level and low-level designs and approvals for Assurance
• Data flows
• Security models
• Integration patterns and designs to support Assurance business approvals
• Guide engineering teams through implementation, providing architectural governance and technical leadership for Alpha (MVP) and stage environments for testing
• Evaluate vendors and technologies for suitability in constrained and regulated environments.
• Support accreditation and assurance activities where required.

Essential Experience & Skills

Proven experience as a Solution Architect (or similar senior technical role).

Strong background in dental IT systems, such as:

• Dental PMS/EHR
• Imaging (DICOM or equivalent)
• Clinical workflows
• Demonstrable experience designing disconnected/low-bandwidth solutions, including:
• Offline-first architectures
• Edge deployments
• Data synchronisation strategies

Solid understanding of UK defence environments, including:

• Secure system design
• Working within regulated or classified contexts
• Stakeholder engagement in defence programmes
• Experience with modern architectures (cloud, hybrid, edge).
• Strong data architecture knowledge (structured clinical data, imaging, replication).
• Ability to communicate complex technical concepts clearly to clinical and non-technical stakeholders.

Desirable

• Experience supporting military or government healthcare programmes.
• Familiarity with NHS or UK public-sector health systems.
• Knowledge of interoperability standards (FHIR, HL7, DICOM).
• Security architecture experience (Zero Trust, identity federation, encryption).
• Previous work on deployable or mobile healthcare platforms.