Company description

Field Technical Support Manager

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growthpowered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Job description

Role Overview

Field Technical Support Manager to work in our Field team to manage the deployment, set up and ongoing operation of the Zebra MC2700 hand held devices. The Field Technical Support Manager is responsible for remote technical support for handheld devices used across field operations. This role ensures device uptime, resolves hardware and software issues, manages mobile device lifecycle activities, and partners closely with field teams to improve user experience and operational performance.

• The role sits within the Field Services team
• Prepare devices for deployment, including imaging, provisioning, staging, and configuration.
• Key objective is to ensure continuous cover and effective operation of handheld device in the field.
• Manage device upgrades, OS patches, firmware updates, and mobile app installations.
• Track device inventory, replacements, returns, and warranty claims.

This position sits within the Field Services Team and focuses on responsibility for the Zebra hand held devices, associated reporting, ScanScape App and Portal. The key objective is to ensure continuous cover and effective operation of the handheld device out in the field. Issuing equipment, setting up and training new starters and real time troubleshooting. Success requires extensive knowledge of the Zebra MC2700, ScanScape Application and associated field tasks.

Job Responsibilities

• Deliver technical assistance during operational disruptions or device-related outages.
• Train and oversee supervisions for field staff on best practices, device handling, and new features.
• Provide cover for store collections as required in South East Area .
• Collect user feedback and partner with US development team to drive product and process improvements.
• Resolve issues related to Wi-Fi, cellular connectivity, VPN, and authentication.
• Collaborate with IT infrastructure teams to ensure stable device network performance in the field.
• Maintain detailed records of incidents, fixes, asset movements, and configuration changes.
• Produce reports on device collection performance, failure trends, and field technical insights.

Required profile

Requirements

• Hands on experience of instore field collections.
• Experience supporting handheld or ruggedised mobile devices (Android).
• Experience in troubleshooting & training people remotely.
• Strong troubleshooting skills for hardware, mobile OS, and field applications.
• Ability to work independently in field environments and manage multiple priorities.
• Excellent communication and interpersonal skills.
• Travel and flexibility on hours

What we offer

Circana Behaviours

Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Centre on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): South East (Home Based)

Head Office - Wonderfield Group

Contract: Full Time Salary: £55,000 Contracted Hours: 40

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

This role is perfect for someone who thrives on delivering projects from initiation through to full delivery. You’ll lead our digitals projects across 38 restaurants, manage major CRM and loyalty initiatives, and oversee projects across the EU. EPOS experience is essential — this is a critical, business-wide programme.

You’ll work closely with senior stakeholders across Technology, Operations, and Supply Chain, managing budgets, governance, and reporting, ensuring projects are delivered on time and to plan using a mix of Agile and Waterfall methodologies.

If you’ve successfully delivered digital or technology projects in operational or manufacturing environments, enjoy stakeholder-heavy roles, and want to make a real impact, I’d love to hear from you.

Key responsibilities

• Manage complex projects across business and technology teams using Agile and Waterfall methodologies

We’re proud to offer:

• Fantastic hybrid working environment working Mon- Thurs on site and generally Fridays from home.
• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We’re committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Field based - Wonderfield Group

Contract: Full Time Salary: £42,000 - £44,000 Contracted Hours: 40

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

You’ll have the opportunity to travel across the UK, working with diverse teams and environments. You’ll directly influence key business metrics—improving productivity, driving cost efficiency, and ensuring flawless execution. This is a highly collaborative role, giving you exposure to multiple functions and stakeholders across the business.

You

• Experience in food service or franchise training (fresh food retail preferred).

• Own PAC kiosk performance: Drive KPIs including sales, labour costs, and customer experience.
• Ensure operational readiness: Train teams to brand standards and support new/existing franchisees.
• Deliver on-site coaching and support during openings, relaunches, and interventions.
• Implement productivity improvements: Reduce waste and optimise processes.
• Analyse performance data and provide actionable recommendations.
• Lead change management and transformation initiatives.
• Foster cross-functional collaboration across Operations, IT, Finance, Food, and Marketing.
• Track and report on performance, risks, and improvement initiatives.

We’re proud to offer:

• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We’re committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Come roll with us and be part of something big . Celebrate glob

IT Project Manager 12 Month FTC Head Office - Wonderfield Group Contract: Full Time
Salary: £55,000
Contracted Hours: 40

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

This role is perfect for someone who thrives on delivering projects from initiation through to full delivery. You’ll lead our digitals projects across 38 restaurants, manage major CRM and loyalty initiatives, and oversee projects across the EU. EPOS experience is essential - this is a critical, business-wide programme.

You’ll work closely with senior stakeholders across Technology, Operations, and Supply Chain, managing budgets, governance, and reporting, ensuring projects are delivered on time and to plan using a mix of Agile and Waterfall methodologies.

If you’ve successfully delivered digital or technology projects in operational or manufacturing environments, enjoy stakeholder-heavy roles, and want to make a real impact, I’d love to hear from you.

Key responsibilities

• Manage complex projects across business and technology teams using Agile and Waterfall methodologies

We’re proud to offer:

• Fantastic hybrid working environment working Mon- Thurs on site and generally Fridays from home.
• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We’re committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower  individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse  Service inTower Hamlets

Sounds great, what will I be doing?

Our family women refuge’s offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured.

The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia’s values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs.

In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment.

The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration.

What do I need to bring with me?

You’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all  the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here’s what the team will be looking for

The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required.

Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively.

The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position.

This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Content below for Recruitment purposes only

You’ve got opportunities in store.

From wowing customers to nurturing colleagues, this is a role where you can make a difference – all while perfecting the skills you’ll need to one day have a store of your own. As one of our Assistant Store Managers, you’ll make our customers feel comfortable and your team feel right at home. Helping them to hit their targets and get up to speed on the latest tech, you’ll find out how amazing it feels when a plan comes together. So, no more counting down the clock. Your future starts here.

What you’ll do:

· Lead, engage and develop your team of tech-whizzes and people pros

· Empower that team to reach their ambitious targets

· Create an environment where every customer feels at ease

· Support the Store Manager with the day-to-day running of the store

You’ll definitely:

· Have some experience of coaching and building capability in a team

· Have an ability to lead teams to strong commercial and customer results

· Have some experience of managing your store in your Store Managers absence

· Have experience of driving customer service in a sales and service environment

· Be self-motivated and proactive

You might even:

· Possess an ability to set and carry out long-term plans

· Have established coaching and development skills

What’s in it for you?

· Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme

· Competitive salary

· The opportunity to significantly increase your earnings, depending on your store and team performance

· Competitive healthcare and BT share plans

· 50% discount on an EE mobile package (30% for Friends and Family)

· 25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off

· The chance to win once-in-a-lifetime all-expense-paid trips and prizes

· BT TV, including BT Sport and NOW Entertainment Membership

About EE

Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.

At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.

• This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.

Interim Chief Operating Officer London, including hybrid working 4 or 5 days per week, circa 6 months Up to £100,000 pro-rata per annum About us At the Royal Town Planning Institute (the RTPI), we champion the value of planning in building thriving places and communities. With over 27,000 members worldwide, we support planners at every stage of their career: raising professional standards, shaping planning policy, and proudly awarding chartered status, the highest professional accreditation in UK planning. For over a century, we have empowered planners to deliver positive impact: creating healthy, inclusive, economically and environmentally sustainable places. As the voice of the profession, we advocate, support, and lead with purpose, professionalism, and passion. We are looking for an Interim Chief Operating Officer to provide leadership across teams and to review the alignment of resources to priorities and outcomes. You will lead the finance, HR, governance, CPD training, membership, IT, facilities and EDI teams and will work closely with the Chief Executive to develop organisational capacity and capability in line with our Empower 2030 Strategy. With a proven track record as a Director of Operations or Chief Operating Officer, you will have experience within membership organisations or similar not for profit organisations and a good understanding of governance and financial regulations and requirements for charities. You will be a calm and credible leader with strong stakeholder management skills and a collaborative approach. At the RTPI, we’re proud to offer a positive, supportive, and inclusive working environment. We actively foster a culture of collaboration, respect, and openness, where equality, diversity, and inclusion are at the heart of how we work. We're committed to building a workplace where everyone feels they belong. We know that a diverse team helps us better serve the communities and audiences we represent, and we’re working hard to ensure our people reflect that diversity. How to apply Please upload your CV and a covering letter that tells us why you're interested in the role and how you meet the requirements. Applications are welcome from candidates who are available to start quickly. Closing date Midnight on Sunday 10th May 2026 Interviews Tuesday 26th May or Wednesday 27th May 2026 Please note that we may close this vacancy early if we receive a high number of applications. So, if you’re interested, please apply as early as possible

Team Leader vacancy at GAIL’s Walthamstow Village!

If leading a team to success makes you smile and puts a spring in your step, then please read on!

We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and developing others . You should be motivated by taking charge and want to be a positive role model. With no day being the same, you must be organised and clear talking to maximise your teams’ potential and to deliver our products to a high standard.

As appreciation for being a Team Leader with great execution and effective leadership, we will treat you to amazing benefits including:

• Free food and drink when working
• 50% off food and drink when not working
• Pension Scheme
• Discounts and Savings from high-street retailers and restaurants
• 24 hour GP service
• Cycle to work scheme
• Twice yearly pay review
• Development programmes for you to RISE with GAIL’s

Apprenticeships available alongside this role including ‘Retailer Team Member Level 2 ’

£33,000 per year pro rata (0.5 FTE) / £16,500 per year Part-time, 17.5 hours per week Fixed-term contract for one year Based in London / home and flexible working Our client empowers people with the skills they need to succeed in life. Together, they're helping people change their stories. You could join them to deliver their early years programmes across London. What youll be doing Supporting literacy in the early years is one of our client's key strategic priorities, ensuring every child starts school with language and communication skills ready to grow and learn at school. You will be responsible for delivering their early years programmes, which support children aged 0-5, their families and the early years practitioners and other professionals involved with their development. You will manage a variety of early years projects, which will involve training and supporting local practitioners across a range of settings, working with partners and volunteers to deliver events and activities directly to children and families, and ensuring our clients work meets key milestones and targets. Working with Early Years Programme Managers, you will support the ongoing development and expansion of this work. You will also work collaboratively with colleagues in communities and communications to deliver their early years engagement campaign, which aims to empower families, improve provision and strengthen systems. You will be contracted to our client's office in London, but this role is suitable for home and flexible working, with the majority of your work carried out from home if you would prefer. However, you will need to be available to travel to London for staff and team days, as well as to support project delivery and partnerships. This could be around a day a week on average, although at times it will be a lot less, and unfortunately, our client is unable to cover travel costs for this. What our client is looking for You will have recent experience of working in or with early years settings, or in an education or charity organisation working in the sector. You will also need a thorough understanding of early childhood development from birth to five, as well as excellent project management skills. Experience of event planning and delivery, as well as working with volunteers in the community, would be an advantage. This role is also subject to a Disclosure and Barring Service check in line with the organisation's safeguarding policy and safer recruitment procedures. Why our clients work is so vital Reading and writing change everything. They give you the tools to get the most out of life, and the power to shape your future. Theyre the key to knowledge, confidence and inspiration. Theyre better results at school and better jobs. If children grow up without the tools to communicate, without books to read or opportunities to write, its harder to get where you want to go. Our client helps people overcome these challenges and change their life chances through the power of words reading, writing, speaking and listening. From first words, through school days to training, jobs and beyond. - They work collaboratively in local communities, focusing their work in areas of the UK that are facing the biggest challenges. - They support schools, developing the most effective tools and techniques and providing resources and programmes to engage and inspire children. - They campaign to make reading and writing a priority for politicians and decision-makers. - They support vulnerable adults, people in the criminal justice system and young offenders institutions to build their skills. What our client offers you Our clients team are passionate about their mission, and have a strong and positive working culture, based on shared values and respect. They offer a range of flexible working options and promote a workplace where you can be yourself and contribute to their success, whoever you are. As well as a competitive salary, they offer benefits including a generous leave allowance totalling 39 days (including bank holidays and office closure between Christmas and New Year), pension contributions of 8% of annual salary, a cycle-to-work scheme, an employee assistance programme and other health and wellbeing benefits. Application details Our clients people are their most important asset, and they value and respect diversity in all its forms (seen and unseen). They particularly welcome applications from those from Black and Asian backgrounds, as well as candidates with disabilities and from the communities in which they work. They would like to increase the representation of these groups among their staff as they know greater diversity will lead to an even greater impact on their work. To apply, select the Apply button shown. Closing date: 10am, Thursday 21 May 2026. Please note, our client does not accept CVs. No agencies or recruitment sites.

Operations - Taiko Acton

Contract: Full Time Salary: £13.97 Contracted Hours: 36

Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK.

We are seeking motivated and proactive Production Area Leader to support the Supervisors & Shift Managers in driving operational goals and maintaining quality standards within our Production Department. These roles are critical in ensuring production targets are met while maintaining strict adherence to food safety and quality standards across afternoon shifts.

Able to work in Afternoon Shift

• Support the Supervisor & Shift Manager in achieving operational objectives and delivering performance on shift.
• Ensure all Critical Control Points (CCPs) are consistently adhered to across all processes to maintain product safety and integrity.
• Take full accountability for process KPIs and overall production performance.
• Maintain high standards of service to both internal and external customers, promoting a positive team and company culture.
• Build and maintain effective relationships with support functions and cross-functional teams.
• Demonstrate flexibility and readiness to support team members and adapt to new challenges or changes.
• Proactively avoid conflict and foster positive, effective working relationships throughout the business.
• Ensure strict compliance with Health & Safety policies and regulations.
• Enforce adherence to all company and departmental policies and guidelines among team members.

We’re proud to offer:

• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We’re committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Come roll with us and be part of something big . Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko

Job Title: Head of Professional Services Software / SaaS
Location: Fully Remote
Salary/Rate: £75,000 to £100,000 basic + c20% variable/bonus + benefits
Right to Work: This role is only open to people with the right to work in the UK

Head of Professional Services Software / SaaS
Are you a commercially minded Professional Services leader with experience scaling delivery teams in a fast-paced SaaS or software environment?
We are supporting a growing international software business in the search for a Head of Professional Services to lead their Professional Services, PMO, Implementation, and Customer Delivery functions.

This role is for a c£8m turnover c50 person company. They were recently acquired by a large company, and this role will provide the potential opportunity to progress into a Group-level Professional Services role. In this role you will manage a team of 6 engineer and report ot the MD.

This is a strategic leadership role for someone who combines strong operational delivery expertise with commercial acumen and a hands-on, player-coach approach.

You will be responsible for improving utilisation, strengthening delivery processes, driving services profitability, and ensuring successful customer implementations across a complex enterprise software environment.
Backed by a global software group, this business offers the pace and agility of an SME with the support of an international organisation.

The Role - Head of Professional Services Software / SaaS
Lead and develop the Professional Services, PMO and Implementation teams
Improve utilisation, resource planning and services profitability
Own services revenue targets, forecasting and pipeline management
Develop project estimates, SOWs, proposals and change controls
Drive implementation methodology, governance and delivery best practice
Partner with Sales, Product and Customer Success to identify growth opportunities
Support complex customer implementations, onboarding and migrations
Build scalable processes, performance standards and operational excellence

Head of Professional Services Software / SaaS - About You
Proven experience leading Professional Services or Delivery teams within a software or SaaS business
Strong commercial understanding of utilisation, services revenue, project profitability and delivery performance
Experience improving PMO discipline, implementation methodology and delivery processes
Strong stakeholder management and customer-facing consulting skills
Comfortable operating in a fast-paced, high-growth SME or PE-backed environment
Backgrounds in ERP, enterprise SaaS, engineering software, compliance, logistics, healthcare tech or other implementation-led software environments are highly relevant

Head of Professional Services Software / SaaS - Why Apply?
Strategic leadership role within a growing international software group
Opportunity to shape and scale a best-in-class Professional Services function
High visibility role with strong influence across the wider business
Hybrid / remote working flexibility
Competitive salary plus bonus
Long-term growth opportunity

If you are a Head of Professional Services, Professional Services Director, Head of Delivery, Head of Implementations, Consulting Director or Services Leader looking for your next challenge, we would love to hear from you.

If you have any specific questions about this Head of Professional Services Software / SaaS role, please contact David on (phone number removed)/(url removed)

SAP FI/CO - PMO / Project Manager
£500 Day Rate - Inside IR35
12 Month Contract
Hybrid - Hertfordshire (with occasional international travel, c.20%)
Must be eligible to work in the UK

We are supporting an organisation undergoing a significant SAP transformation programme and are looking to engage an experienced SAP FI/CO - PMO - Project Manager with a strong understanding of PMO governance. This role will take ownership of delivering SAP initiatives aligned to business priorities, ensuring structured delivery across scope, timelines & budget.

Key Responsibilities:

• Lead end-to-end delivery of SAP PMO - projects across the full lifecycle
• Drive alignment with PMO governance, reporting and delivery frameworks
• Manage project scope, timelines, risks & budget
• Work closely with business stakeholders to define objectives and deliverables
• Develop, maintain detailed project plans, and resource allocation
• Provide regular reporting and updates to senior stakeholders
• Facilitate workshops and ensure clear communication across all parties
• Manage third-party vendors & system integrators
• Act as the key interface between business & technical teams
• Support financial tracking, cost management & governance processes
• Lead cross-functional teams including SAP consultants, developers & analysts

Experience Required:

• Proven PMO experience delivering SAP S/4HANA programmes
• Strong background across SAP FI/CO, with broader exposure to MM/SD advantageous
• Experience working within structured PMO environments
• Delivery of large-scale, multi-country SAP transformation programmes
• Hands-on experience across design, build & testing phases
• Strong stakeholder management and communication skills
• Experience working with external partners & system integrators
• Understanding of SAP best practice & governance frameworks
• Experience supporting audit or compliance processes (e.g. ITGC)

, T6/MN/(phone number removed).

Deputy Manager

Operations - Heathrow terminal 2

Contract: Full Time Salary: £34,202 - £36,201 Contracted Hours: 45

We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the ‘kaiten’ conveyor belt and colour-coded dishes which made our name.

We’re all about fresh, flavoursome, authentic Japanese food. Sushi is what we’re famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.

We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey Our people are at the heart of what we do:

What you will be doing:

The role of the Deputy Manager at YO! is to fully support the ASM in the entire operation of their YO! Restaurant.

Working under the ASM and actively running shifts in the restaurant, you have a huge impact on all aspects of the business.

Although you are not quite an ASM yet, you are certainly learning all the aspects of the business to help you take that next step! On a regular rotation you will be responsible for a host of different areas within the business which your ASM will assign to you.
These areas will include recruitment, training, scheduling, stock control, marketing, team communications, maintenance, safety and many more! You will be a fantastic ‘Shift Runner’ who sets the bar in the restaurant for running the very best shifts! Leading and inspiring our entire team you are obsessive about food quality, adherence to spec and can prepare each and every YO! dish brilliantly.

Happy teams and Happy guests is the mantra by which you live and instil this modus operandi across your team. You are passionate about an incredible guest experience, developing your team and driving the profitability of your restaurant through great controls of all cost lines. Comfortable and natural in all roles, you are an inspirational presence in your restaurant, running high energy shifts and ensuring each and every day part delivers an outstanding experience for our guests and team – a typical day at YO! for you, may involve opening and prepping in the kitchen and moving onto the floor at lunchtime to run a great shift, seamlessly floating between the two. You are a true all-rounder and highly credible.

We’re proud to offer:

• Fantastic working hours
• Free YO! food - What’s your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
• Grow with YO!- we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
• Brilliant support services designed to enhance your physical, mental and finan

Productivity & Change Manager

Field based - Wonderfield Group

Contract: Full Time Salary: £42,000 - £44,000 Contracted Hours: 40

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

You’ll have the opportunity to travel across the UK, working with diverse teams and environments. You’ll directly influence key business metrics—improving productivity, driving cost efficiency, and ensuring flawless execution. This is a highly collaborative role, giving you exposure to multiple functions and stakeholders across the business.

You

• Experience in food service or franchise training (fresh food retail preferred).

• Own PAC kiosk performance: Drive KPIs including sales, labour costs, and customer experience.
• Ensure operational readiness: Train teams to brand standards and support new/existing franchisees.
• Deliver on-site coaching and support during openings, relaunches, and interventions.
• Implement productivity improvements: Reduce waste and optimise processes.
• Analyse performance data and provide actionable recommendations.
• Lead change management and transformation initiatives.
• Foster cross-functional collaboration across Operations, IT, Finance, Food, and Marketing.
• Track and report on performance, risks, and improvement initiatives.

We’re proud to offer:

• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We’re committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Come roll with us and be part of something big . Celebrate glob

IT Project Manager 12 Month FTC

Head Office - Wonderfield Group

Contract: Full Time Salary: £55,000 Contracted Hours: 40

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

This role is perfect for someone who thrives on delivering projects from initiation through to full delivery. You’ll lead our digitals projects across 38 restaurants, manage major CRM and loyalty initiatives, and oversee projects across the EU. EPOS experience is essential — this is a critical, business-wide programme.

You’ll work closely with senior stakeholders across Technology, Operations, and Supply Chain, managing budgets, governance, and reporting, ensuring projects are delivered on time and to plan using a mix of Agile and Waterfall methodologies.

If you’ve successfully delivered digital or technology projects in operational or manufacturing environments, enjoy stakeholder-heavy roles, and want to make a real impact, I’d love to hear from you.

Key responsibilities

• Manage complex projects across business and technology teams using Agile and Waterfall methodologies

We’re proud to offer:

• Fantastic hybrid working environment working Mon- Thurs on site and generally Fridays from home.
• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We’re committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.

On behalf of this organisation, AMS are looking for a Platform & Product Operations Manager for a 6 Month contract based in London or Edinburgh (Hybrid - Once per month in the office).

Purpose of the role:
As Platform & Product Operations Manager you will run and mature a Customer Intelligence Platform supporting outbound customer engagement across the bank.
The platform helps teams understand whether customer engagement approaches and outbound messaging are effective.

What you’ll do:

• Establish and maintain the operational rhythm for a live platform, improving Business as Usual performance and reliability.
• Set up and maintain dashboards, reporting, alerting mechanisms, and SLAs for incident response.
• Provide clear insight into the performance and impact of outbound customer messaging and engagement activity.
• Create effective interfaces between business and technology teams, ensuring shared understanding of priorities, issues, and outcomes.
• Establish clear service ownership, governance forums, and operating cadences to support a scalable platform.
• Work closely with engineers and the wider team to shape how the platform and its operating model evolve over time.

The skills you’ll need:

• Experience running or maturing platforms or services in live, scaled environments.
• Able to translate business needs into clear operational requirements and priorities.
• Comfortable defining dashboards, metrics, SLAs, and operating rhythms.
• Proven ability to work closely with engineers and stakeholders without direct line management responsibility.
• Background or exposure to data driven or AI enabled platforms is beneficial.
• Experience working in Banking or Financial industry.

Next steps:

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

Entity:

Supply, Trading & Shipping

Job Family Group:

Supply & Trading Group

Job Description:

The business-led innovation team (Vista) within bp Supply Trading & Shipping (ST&S) is set up with the mission to help future-proof the organisation. The team focuses on addressing three core questions:

• How can technologies today solve yesterday’s problems faced by ST&S?
• How can technologies of tomorrow provide a commercial competitive edge today?
• What do we need to do, think, and change in behaviour in a rapidly evolving business landscape?

Vista is a global, agile, impact-driven, and solution-agnostic team focused on identifying and leveraging innovative technologies, business models, and ecosystem partnerships to address commercial opportunities.

Vista is seeking an experienced Innovation Implementation Senior Manager to join its global implementation team. This is a senior leadership role with line management responsibility for three individuals.

This role sits at the centre of Vista’s innovation delivery model, translating prioritised opportunities into validated, scalable products. It requires a balance of product judgement, focused execution, and the ability to test, learn, and refine solutions in close collaboration with end users.

KEY ACCOUNTABILITIES

Innovation Project Delivery

• Own end-to-end delivery of innovation initiatives from approved concept through PoC, pilot, and transition into the bp ecosystem
• Translate business problems into clear problem statements, testable hypotheses, delivery plans, and success metrics
• Apply principled validation to prioritise higher-value opportunities and reduce low-impact delivery
• Make evidence-based decisions to continue, pivot, or stop initiatives based on user feedback and commercial signals
• Deliver to agreed scope, timelines, quality standards, and budgets, balancing trade-offs between speed, cost, learning, and value
• Lead solutioning across internal build, external partners, and hybrid delivery models
• Secure functional and technical resources, balancing ambition with cost and capacity constraints
• Act as single point of accountability for third-party delivery, ensuring milestones, costs, and outcomes are met
• Maintain clear, trackable delivery plans and reporting across all initiatives

Product Leadership and Agile Delivery Excellence

• Set and uphold product management standards, including vision, prioritisation, customer discovery, and outcome-led roadmaps
• Lead rapid, iterative product development using prototypes, MVPs, and controlled pilots
• Work directly with end users to test, refine, and validate solutions
• Ensure squads operate with agile practices and predictable delivery cadence
• Act as escalation point for product managers, unblocking delivery and strengthening decision-making
• Challenge assumptions and guide teams toward evidence-based outcomes
• Champion lightweight experimentation frameworks to accelerate learning cycles
• Maintain alignment with ST&S Technology delivery teams and strategic priorities

Transition, Scale and Integration Readiness

• Own transition and scale planning following PoC, ensuring solutions move effectively into Technology ownership
• Define clear handover artefacts to support scaling and avoid value loss
• Set realistic delivery timelines and hold internal and external partners accountable
• Ensure smooth, well-governed handover into Technology-led support teams
• Define clear exit criteria for initiatives that do not progress, collecting learning and avoiding sunk cost

Portfolio, Governance and Financial Stewardship

• Lead the implementation portfolio, tracking progress, risks, dependencies, and outcomes
• Introduce and maintain clear indicators and delivery metrics to support a principled innovation model
• Oversee budgets, spend, and value realisation, intervening early where outcomes are at risk
• Maintain project delivery data, reporting metrics, and dashboards
• Operate as a senior member of the Vista governance board, providing challenge and delivery insight

Senior Leadership within Vista

• Shape and improve Vista’s delivery processes, standards, and ways of working
• Coach and develop team members, strengthening product delivery and techno-commercial judgement
• Foster a high-performance culture focused on accountability, rapid learning, and commercial impact
• Challenge stakeholders and influence decision-making to improve outcomes
• Stay current with innovation, AI, and product delivery advancements
• Directly lead three globally dispersed Product Managers, setting clear performance expectations

ESSENTIAL EXPERIENCE AND SKILLS

• Experience in innovation delivery, product management, or product-led transformation, taking concepts through to validated products
• Strong product and project management capability, with experience in agile delivery environments
• Proven ability to develop use cases, including commercial benefit analysis and value articulation
• Experience working with technology partners, ideally including startups or emerging technology providers
• Experience leading prototyping, validation, and early-stage product scaling
• Strong stakeholder management across global, matrixed organisations
• Ability to challenge, influence, and operate effectively in ambiguous environments
• Strategic mindset with a focus on delivering measurable outcomes
• Experience working directly with end users to test and refine solutions

DESIRABLE EXPERIENCE

• Experience in corporate, startup, or corporate venturing / accelerator environments
• Commercial experience with a focus on value creation and business impact
• Exposure to AI, data-driven products, or emerging technologies
• Understanding of energy trading

WHY JOIN US?

We’re committed to supporting leaders who want to make an impact. You’ll have the chance to shape and influence outcomes across businesses. You’ll be part of an inclusive environment where diverse perspectives are valued, and where your contribution to performance and integration matters.

We invest in the growth and wellbeing of our people, providing the resources, networks, and development opportunities needed to thrive. Our total rewards package includes competitive pay, bonuses, share options, and a range of flexible benefits designed to meet your needs. We recognise that people have multifaceted lives, and we strive to offer a career experience that reflects that.

Travel Requirement

Negligible travel should be expected with this roleThis role is not eligible for relocationThis position is a hybrid of office/remote working

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please  contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Operations - Heathrow terminal 2

Contract: Full Time Salary: £34,202 - £36,201 Contracted Hours: 45

We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the ‘kaiten’ conveyor belt and colour-coded dishes which made our name.

We’re all about fresh, flavoursome, authentic Japanese food. Sushi is what we’re famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.

We are looking for dynamic individuals with a love and passion for food to join us on our exciting journey Our people are at the heart of what we do:

What you will be doing:

The role of the Deputy Manager at YO! is to fully support the ASM in the entire operation of their YO! Restaurant.

Working under the ASM and actively running shifts in the restaurant, you have a huge impact on all aspects of the business.

Although you are not quite an ASM yet, you are certainly learning all the aspects of the business to help you take that next step! On a regular rotation you will be responsible for a host of different areas within the business which your ASM will assign to you.
These areas will include recruitment, training, scheduling, stock control, marketing, team communications, maintenance, safety and many more! You will be a fantastic ‘Shift Runner’ who sets the bar in the restaurant for running the very best shifts! Leading and inspiring our entire team you are obsessive about food quality, adherence to spec and can prepare each and every YO! dish brilliantly.

Happy teams and Happy guests is the mantra by which you live and instil this modus operandi across your team. You are passionate about an incredible guest experience, developing your team and driving the profitability of your restaurant through great controls of all cost lines. Comfortable and natural in all roles, you are an inspirational presence in your restaurant, running high energy shifts and ensuring each and every day part delivers an outstanding experience for our guests and team – a typical day at YO! for you, may involve opening and prepping in the kitchen and moving onto the floor at lunchtime to run a great shift, seamlessly floating between the two. You are a true all-rounder and highly credible.

We’re proud to offer:

• Fantastic working hours
• Free YO! food - What’s your favourite YO! dish? Every time you work you can power your shift with a selection of your choice from our fantastic menu
• Grow with YO!- we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
• Brilliant support services designed to enhance your physical, mental and finan

Ticketing Operations Team Leader

Reporting to the Head of Ticketing Operations, this role is based in ATG’s London office. the post holder will work with the Ticketing Operations Manager to coordinate and oversee the day-to-day work of the Ticketing Operations team, to ensure tasks are completed efficiently and accurately, and service levels are maintained. Your direct reports will be the Ticketing Operations Associates.

You will have an excellent level of system and configuration skills and be able to use this to support the team and the business with queries and new initiatives.  You’ll use your experience and expertise to support skills development within the team.

The post holder will work closely with the Ticketing Systems team and a variety of departments across ATG including eCommerce, Sales and Revenue, Marketing, Programming, Box Offices, Contact Centre, Finance, Bolt and external promoters and producers.

This is a great opportunity to enhance your technical and leadership skills in an internationally growing business and a role that will give you exposure to a range of products and teams across the ATG network.

Key responsibilities

Team leadership

• Manage, support and train the Ticketing Operations Associates to:

  • Configure events on our ticketing system, AudienceView, for venues across the entire ATG estate, with a focus on entry level set up through to regional tours and third-party events.
  • Complete system configuration to the highest level of accuracy and in line with department objectives and commercial policies, with a particular reference to accuracy of financial values.
  • Complete tasks within the Ticketing Operation SLAs and in accordance with the defined processes and best practice guidelines.
  • Provide post on-sale show maintenance including configuration of offers and reporting.

• Improve and refine business processes to ensure maximum efficiency and automation, leveraging the full potential of technology within the business.

• Use our task management system, Zendesk, to report and analyse team performance and identify opportunities for training, efficiency, and automation.

• Deputise for the Ticketing Operations Manager in their absence, which will include coordinating on sale tasks, including leading high priority on sale calls, and monitoring workload for the Operations team.

Knowledge sharing and skills development

• Develop an expert understanding of the organisation’s ticketing and associated platforms.
• Work with the Ticketing Operations Manager to establish a regular training programme. Lead and participate in training sessions for the wider Operations team and other system users, including Box Offices, third-party Box Office teams and Contact Centre.
• Work with the Ticketing Operations Manager to maintain and expand the Ticketing Operations guides and Knowledge Base, ensuring all processes are documented and up-to-date.
• Establish a detailed understanding of ATG’s key business processes, particularly e-commerce, financial reconciliation, and retail, in order to provide support and advice to colleagues, producers and system providers.

Coordinate project work and lead on escalated or complex tasks

• Be a point of escalation and manage any tasks that may fail to be completed within the Ticketing Operations SLAs or that require additional support.
• Provide troubleshooting services across Ticketing Operations and ensure best practice is followed.
• Work with the Ticketing Operations Manager to coordinate project-based work, ensuring deadlines are met. This may include coordinating the work of the team and other stakeholders, or undertaking specific projects yourself as the need arises.
• Develop a detailed understanding of the business API solutions, working with colleagues to monitor performance and troubleshoot issues if they arise.
• Develop an expert understanding of our queuing system and work with the Senior Specialist, Ticketing Systems and Ecommerce to oversee the daily queue management. You will also be responsible for reporting on queue data and working with the Head of Ticketing Operations to ensure we stay within our contractual terms.
• Support the Ticketing Systems team during busy periods or with project work.

Your skills, qualities, and experience.

If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role.

Essential

• A high level of accuracy and attention to detail
• Self-motivated and organised, with a flexible and proactive approach to problem solving
• Able to forecast issues and handle last minute projects to meet deadlines
• Experience within a ticketing services (including Box Office) or systems team with knowledge of event configuration
• Competent in using Microsoft Excel
• Experience pulling, creating and analysing reports
• A talent for teaching and supporting the development of others

Desirable

• Experience using AudienceView for event configuration and reporting
• Experience managing a team
• Experience delivering effective training
• Knowledge of the live entertainment or commercial theatre sector

About Us - Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email  for a confidential discussion.

Salary: CompetitiveClosing Date:

Pertemps Network Group are delighted to be assisting a Duty Careline Officer to join a reputable housing provider delivering a vital emergency response service to vulnerable residents.

Pay Rates: Office Hours: £21.50 PAYE | £27.48 Umbrella Out of Hours: £25.29 PAYE | £32.27 Umbrella

Contract: Temporary Working Pattern: Full-time | Shift-Based (Including Out of Hours)

This role sits within a 24/7 Careline service, providing emergency call handling and visiting support to service users, ensuring their safety and wellbeing at all times. You will be responsible for responding to alarm activations, emergency calls, and urgent housing-related situations, offering both practical and emotional support where required.

Key Responsibilities Respond to emergency telephone and alarm calls promptly and professionally Assess urgency levels and coordinate appropriate responses Visit service users when required to provide practical and emotional support Liaise with emergency services, next of kin, and external agencies Maintain accurate records of all calls and actions using computer systems Install telecare alarms and associated equipment Respond to housing and repair emergencies for sheltered housing residents Handle out-of-hours emergency housing enquiries, including homelessness calls Contact keyholders and relevant parties during emergency situations Support vulnerable residents and ensure their wellbeing during incidentsWorking Pattern Monday to Friday during core operational hours Required to work out-of-hours shifts as part of rota Must be available to work 4 out of 8 Bank Holidays Work in line with European Working Time DirectivesEssential Requirements To be considered for this role, candidates must have:

Enhanced DBS (or willingness to obtain) Experience in emergency response, careline, housing, or customer service environments Strong decision-making skills under pressure Excellent communication and listening skills Ability to assess emergency situations quickly and calmly Experience using IT systems to log calls and maintain records Full UK Driving Licence (required for emergency visits) Ability to work independently and within a team Commitment to safeguarding vulnerable residentsDesirable Experience Experience within Careline, Telecare, Housing, or Emergency Services Knowledge of sheltered housing or social housing services Experience installing telecare equipment Experience handling homelessness or emergency housing enquiriesWhy Apply? Join a well-established organisation providing essential services to vulnerable communities Competitive enhanced out-of-hours pay rates Opportunity to gain valuable emergency response and housing experience Be part of a dedicated team delivering life-critical support servicesIf you have experience in emergency response, housing services, or careline operations and are looking for a rewarding role supporting vulnerable residents, we would love to hear from you.

Apply today to be considered

Service Administrator / Coordinator

Upminster £31,000 - £35,000

We’re working with a leading fire protection and security specialist who is looking for a

Service Administrator / Coordinator

to join their busy and growing team in Upminster.

This is a fast-paced and varied role where you’ll be at the centre of operations—supporting engineers, coordinating schedules, and ensuring service work is delivered smoothly and efficiently.

The Role You’ll be responsible for organising service and maintenance works, coordinating engineers, and acting as a key point of contact for clients. You’ll play a vital role in keeping jobs on track and ensuring high levels of customer service.

Key Responsibilities Schedule and coordinate engineers’ service and maintenance visits Manage urgent call-outs and daily job priorities Liaise with clients to confirm appointments and access Maintain accurate job records and service documentation Process paperwork, reports, and quotations Provide updates and support to clients and engineers About You Experience in an administrative or coordination role Background in construction, engineering, or facilities management is highly desirable Confident supporting engineers or field-based teams strong organisational and communication skills Able to work well in a busy, fast-moving environment Proficient in Microsoft Office Details Office-based role in Upminster Full UK driving licence required due to the location apply now or call Ashleigh on to find out more!