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Remote Customer Success & Account Management Jobs

Overview

Discover top remote Customer Success & Account Management jobs with Haystack. Whether you're a seasoned pro or looking to break into the field, find flexible remote opportunities that let you build strong client relationships, drive customer satisfaction, and grow your career—all from anywhere. Start your search today and connect with leading companies hiring remote Customer Success and Account Managers now!

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Customer Service Team Lead

Rise Technical Recruitment

35,000 - 40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy

This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to bring your strategy, implementation and ideas to the team.

This company deliver niche and popular software solutions for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business.

In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front.

The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets.

A great opportunity to join a thriving business where you will be given flexibility and autonomy.

The Role:

Analyse, improve, and manage customer support procedures to align with business objectives

Handle support tickets directly while guiding the team in resolving customer issues

Lead the support team by example, promoting efficiency and effective problem-solving

Collaborate with other departments to develop solutions and boost overall productivity

The Person:

Proven experience as a Customer Support Team Lead or in a similar role

Strong technical knowledge of SQL and practical experience with Jira Service Management

Demonstrated ability to lead a team effectively while managing day-to-day support operations

Hands-on experience handling customer service tickets alongside team leadership responsibilities

Business Development Manager

Wright Engineering are recruiting for a Business Development Manager to join their well established team.

Job Specification

Location: Remote

Reports to: Sales Director

Contract: Full-time, permanent

About Wright Engineering

With over 38 years of experience, Wright Engineering is a trusted leader in the design, manufacture, and installation of materials handling systems, plant installations, and steelwork packages. Our in-house expertise and innovative approach enable us to deliver high-quality engineering solutions across a wide range of sectors, including quarrying and aggregates, building materials and manufacturing, infrastructure, recycling, and ports & terminals as well as energy and carbon capture. We specialise in bespoke, high-quality solutions for heavy industry, addressing a wide variety of situations from small plant upgrades to large-scale turnkey projects. Our focus is on complex work that adds value; we do not provide routine maintenance or repair services.

Role Purpose

We are seeking a dynamic Business Development Manager to drive growth across key sectors outside of energy, promoting Wright Engineering s specialist capabilities in materials handling systems, plant installations, and steelwork packages. The successful candidate will focus on building new relationships, re-engaging with lapsed clients, and expanding opportunities with existing customers.

Key Responsibilities

Develop and manage strong client relationships within key sectors, including quarrying & aggregates, building materials, infrastructure, recycling, and ports & terminals.

Identify and pursue new business opportunities across Wright Engineering s full offering (materials handling, plant installations, steelwork).

Reengage with past customers to promote Wright Engineering s current capabilities and explore opportunities for renewed collaboration.

Upsell and crosssell additional solutions to existing customers.

Research and develop opportunities in new, complementary markets aligned with Wright Engineering s expertise.

Represent Wright Engineering at client meetings, exhibitions, and industry networking events.

Work closely with internal engineering and project teams to ensure proposals, bids, and tenders meet client expectations.

Support wider business development activities, including contributing to marketing, case studies, and social media presence.

Collaborate with the Sales Director and the existing Business Development Manager (Energy) to ensure a joinedup approach across all sectors.

Skills & Experience

Essential:

Proven track record in business development, sales, or client management in engineering, construction, industrial, or related sectors.

Strong commercial acumen with the ability to identify and develop opportunities.

Excellent communication, presentation, and negotiation skills.

Highly selfmotivated, proactive, and able to work both independently and collaboratively.

Comfortable engaging with stakeholders at all levels, from site managers to directors.

Desirable:

Knowledge of materials handling systems, heavy engineering, plant installations, or steelwork.

Possesses a well-established network across the quarrying, aggregates, infrastructure, recycling, and ports & terminals sectors, as well as within sugar, cement, manufacturing, mills, mining and the food and beverage industries.

Candidates are expected to demonstrate experience in at least one, and ideally several, of the areas listed above. A versatile background across these competencies will be regarded as a distinct advantage.

Experience with tendering processes and longlead project opportunities.

Familiarity with B2B marketing and social media in a technical environment.

Package

Competitive salary (dependent on experience)

Performance related bonus/commission

Company car or car allowance

Pension scheme

25 days annual leave plus bank holidays

A Sage 200 Support Consultant (Sage 200, Support, Sicon, Customer Service, Manufacturing) is required by a dynamic, long-established Sage solutions provider with over 40 years in the industry. A leading Sage consultancy and recognised Sage Development Partner, they are one of the largest Sage resellers in the Midlands. With a team of 28 staff and a strong focus on Sage 200 and Sage Intacct consulting, they deliver high-quality solutions to SME clients across the UK. The business boasts a friendly, inclusive team culture with strong collaboration and exceptionally low staff turnover.

To be considered, you must have:

Strong Sage 200 support experience

Proven experience supporting Sicon Manufacturing modules

A strong customer service ethos and focus on customer success

Experience working remotely with support tickets or escalations

Excellent communication and troubleshooting skills

This is a fully remote role, ideal for someone looking for flexibility and autonomy. You’ll initially help reduce a backlog of Sage 200 support tickets, working alongside a friendly and down-to-earth support team led by a people-first manager.

In the longer term, you’ll have the opportunity to cross-train into Microsoft Dynamics, giving you a clear development path into broader ERP consulting.

Day-to-day you will: Work remotely to manage support tickets, troubleshoot Sage 200 and Sicon Manufacturing issues, liaise with clients to deliver fast and friendly solutions, and help improve customer success outcomes. You’ll work closely with developers, consultants, and the support manager to maintain high standards of service in a collaborative and supportive environment.

Role Highlights:

Fully remote position with a 45K salary

Opportunity to cross-train into Microsoft Dynamics

Work with one of the most established Sage partners in the UK

Friendly, inclusive, and collaborative team with low staff turnover

Broad exposure to Sage 200 modules and real variety in support challenges

Do you enjoy working in a fast pace environment? Have you worked within 1st line support before? Then this role may be for you Please see the role below and apply if you feel you have the experience!

Job Title: 1st Line IT Support Technician

Location: Liverpool

Salary: 29,600 per annum

Contract Type: Temporary (with potential to become permanent)

Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours/week, 1-hour lunch break)

About the Role:

Our client is seeking a proactive and tech-savvy 1st Line IT Support Technician to join their team. This is a fantastic opportunity for someone looking to grow within a supportive and dynamic environment.

You’ll be the first point of contact for IT-related issues, providing essential support to staff both in-office and remotely. The role is initially temporary, with strong potential to become permanent depending on performance and business needs.

Key Responsibilities:

Provide 1st line support for hardware, software, and network issues.

Manage and triage incoming support tickets via the help desk system.

Resolve straightforward technical issues independently.

Escalate complex problems to 2nd line support or software development teams.

Liaise with other departments for cross-functional support when needed.

Support users working remotely across multiple offices.

Assist with laptop repairs and basic troubleshooting.

Maintain accurate records of support requests and resolutions.

Team & Environment:

You’ll be working alongside:

2nd Line Support Technician

The team supports a wide range of digital tools including design soft wares and digital drawings.

Requirements:

Previous experience in a 1st line support or similar IT role.

Strong problem-solving skills and ability to work independently.

Excellent communication and customer service skills.

Familiarity with ticketing systems and remote support tools.

Ability to work in a fast-paced environment and manage multiple tasks.

Adecco aim to respond to all applicants, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

ICT Service Desk Operative

Role: ICT Service Desk Operative

Location: Leamington Spa

Rate: 16.13 p/h inside ir35

Duration: 3 Months initial contract

Hays Technology is looking for a service desk analyst to join an exciting client’s team.

What you will be doing:

To provide instruction and advice to systems users via the telephone and remote support software

To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.

To triage, categorise and prioritise all incidents presented via the employee self-service portal

To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.

Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary

What we are looking for:

A graduate looking to start their IT career or someone who has previous service desk experience

Good communication Skills

Customer service experience

Team working experience

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

Business Development Manager (Motors / Gearboxes)

Ernest Gordon Recruitment Limited

50,000 - 55,000 (OTE 60k) + Company Bonus + Remote + Final Salary Pension + Company Vehicle + Progression + Training + Company Benefits

Luton (South Patch)

Are you an Business Development Manager or similar from a Motors or Gearboxes background, looking to join a multi-national company, with over a billion pound turnover, where you will play an integral role in pushing sales across the South whilst receiving generous company benefits?

On offer is a varied role in a manufacturer offering excellent staff retention, outstanding benefits, and an established, profitable area with strong existing client relationships.

This company are a leading global manufacturer specializing in drive automation solutions, providing innovative gearmotors, frequency inverters, and motion control systems for a wide range of industrial applications.

In this role you will be responsible for sales across South of England, with a split of 70% account management of existing clients and 30% new business. This autonomous role will involve occasional stays away and the opportunity to work remotely managing your own diary.

This role would suit an Business Development Manager from a Motors or Gearboxes background, looking to join a successful business offering a great package.

The Role

70% Account Management / 30% New Business

Covering South England patch

Selling Gearboxes and Motors

Remote working, 4 days on the road

Monday - Thursday, 8:45am to 5:15pm, Friday, 8:45am to 4:00pm

The Person

Business Development Manager or similar

Drives / Gearboxes background

Reference Number: BBBH21790

Area Sales Manager, Sales Executive, Sales Manager, Business Development Manager, BDM, Regional Sales Manager, Luton, Bedford, Milton Keynes, Chelmsford

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position.

The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website

Account Manager - Medium

ECS Resource Group Ltd

Salary: 55k basic + 15k bonus + 6k Car allowance

Location: Remote

Personal Profile

You will be responsible for developing strategic relationships within existing clients.

You will need to build and maintain these relationships, and those with end users, in order to gain an understanding of the client’s business and to maximise the development of new business and retention of existing revenues.

You will be fully accountable for activity and results within your base.

Desirable Criteria

WLR/SIP/NGN and associated tariffing

Data connectivity (DSL, FTTC, EoFTTC, EFM, leased line, P2P, MPLS, SDWAN)

UCaaS/PBX

CCaaS/Contact Centre

Hosted Managed Services, Private Cloud, Public Cloud

IT Services -MS365, security, backup, DR/DRaaS

Mobile devices, voice and data composites

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Business Development Manager

Mission Resourcing

Location not specified

Business Development Manager - Industrial Engineering Sector

Full-Time UK-Based Field & Office-Based Hybrid

Intro

A leading UK manufacturer of specialist materials and components is expanding its commercial team and looking for an experienced Business Development Manager. This is a strategic role focused on driving growth through client engagement, technical sales, and market expansion within heavy-wear industries.

What to Expect

As a Business Development Manager, you’ll be responsible for developing and managing relationships with both new and existing clients across sectors such as mining, quarrying, cement, and energy. Your core focus will be promoting engineered abrasion-resistant solutions, from fabricated parts to complete refurbishment services. The role combines both technical consultation and commercial strategy, with full support from internal technical and production teams.

Key responsibilities include:

Developing and executing growth strategies across new and existing markets

Presenting technical product solutions to engineers and decision-makers

Expanding reverse engineering and refurbishment offerings to plant operators

Managing the full sales lifecycle: from lead generation and quoting to closing and aftersales

Collaborating with internal teams to deliver customised solutions and forecasts

Regular UK-wide client visits with some flexibility for remote/home-based working

What We Need From You

Proven track record in B2B sales, ideally in engineered or abrasion-resistant materials

A solid understanding of fabrication, wear plate, or chrome carbide products is highly advantageous

Strong technical background and ability to understand client requirements

Excellent relationship-building skills and ability to influence technical buyers

A creative and strategic mindset for market development

Self-motivated, target-driven, and comfortable working independently

Excellent time management and organisational skills

What We Can Offer

50,000 base salary plus a lucrative commission and bonus structure

Company vehicle or generous car allowance

Comprehensive, ongoing training in product and technical expertise

Autonomy and flexibility to manage your own territory

Long-term career prospects with a growing UK-based manufacturer

Supportive leadership team and a well-established customer base ready for you to build on

If this role would be of interest, apply below!

1st Line Support Technician

Have you recently worked in IT or Software Customer Support?

Do you thrive in delivering excellent Customer service?

Then this role is for you - as a 1st line IT Support Analyst.

We can offer you:

A starting salary of 24,700 + overtime

You will be able to build your IT career in a strong team, committed to being “customer-centric”

Enhance your IT skills

But - You must be a good communicator with reasonable IT skills

My client supplies EPoS and Patient Medication Record (PMR) systems for prescription and dispensing in the independent and corporate pharmacy sectors.

You will receive an excellent base salary of 24,700 plus overtime (average 2,000) with a salary review of 25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work.

You will be joining a company that offers training and a genuine career path with an additional benefits package.

As the 1st Line IT Support Analyst, you will:

Serve as the primary contact for telephone support, assisting pharmacy dispensers with IT problem resolution.

Provide telephone support to the user base utilising remote access tools.

Log and categorise incoming calls and emails within a CRM system.

Active involvement in documenting and updating the knowledge base.

Create job opportunities for Engineers and maintain liaison with them.

Take ownership of incidents and progress them quickly and efficiently.

Document issues/problems and raise them to the 2nd line team.

We are looking for a 1st Line IT Support Analyst with:

A customer service delivery background

Good general IT skills.

Problem-solving attitude and aptitude.

Good communication skills, both written and verbal.

Good problem-solving skills.

Ability to manage own workload effectively.

Excellent time management skills.

Attention to detail.

An ability to Take Ownership.

APPLY NOW: If this sounds like the ideal first-line IT Support Analyst role for you, click ‘Apply Now’ for an instant interview.

Business Development Manager

Business Development Managers Your Next Big Move Starts Here!

By stepping into this role, you ll elevate your CV, your success will be instantly rewarded, and you ll become a key player within a thriving group.

We re looking for a Business Development Manager with experience in fire detection and/or alarm systems. Ideally, you ll be within easy reach of Bromsgrove, but we re also open to remote working if you re happy to visit the office when needed. This is a rare opportunity to join the business whilst we re on a solid growth curve.

What s in it for you?

We re offering a starting salary of £40,000 £50,000 (DOE), with a realistic OTE of £70,000+ and it s completely uncapped. You ll also enjoy the use of a company car or a £600 monthly car allowance, 25 days annual leave plus bank holidays, and because birthdays should be spent celebrating, you ll get an additional day off for that too.

Here s a look at some of the things you ll be doing:

Primarily focused on developing new business, building strong client relationships, and identifying opportunities to add lasting value for the business

Drive new business opportunities across targeted sectors such as Facilities Management, Housing, and end-user markets through direct sales activity and strategic networking

Explore opportunities to sell a range of fire safety systems by leveraging our group of specialist companies, helping to broaden client solutions and increase earning potential

Collaborate closely with internal operational teams to monitor service delivery performance, proactively resolve issues, and ensure that account expectations and margin targets are consistently met or exceeded

Can you show experience in some of these areas:

Proven sales experience in fire and security systems across commercial and/or residential sectors, with a demonstrated ability to build lasting client relationships and consistently achieve targets

Understanding of fire door inspection and compartmentation principles, with the ability to identify compliance needs and remedial opportunities within customer premises would be advantageous

Proven track record of the ability to manage and convert a healthy pipeline of opportunities into successful outcomes and out-the-box thinking when it comes to new revenue streams

Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don’t hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants.

Introducing our organisation:

Fire Safe Services: We excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.

Head of Client Services

Head of Client Delivery with a strong background in program management within the insurance space is sought on a remote basis by a InsurTech scale up with a hub in the UK. With a 10-year history of delivering low code SaaS market utilisation solutions this individual will play a key role in owning program delivery across the core insurance business unit.

On a day-to-day basis this Head of Client Delivery will utilise a knowledge of general insurance products, program management and industry best practice to successfully lead a team of 10 responsible for product implementation and configuration.

In return this organisation supports full, long term remote working with flexible working hours and a real commitment to personal development as this Head of Client Delivery will given a clear progression pathway to c-suite leadership.

This Head of Client Delivery should have most of the following skills:

Experience working in a program leadership role within insurance

Strong knowledge of general insurance products, market positioning and industry best practice

Demonstrable experience delivering complex programs working in a client facing role

Excellent stakeholder and customer engagement skills

Team leadership experience

Experience working in the Fintech or Insurtech space would be hugely beneficial

The desire to remain hands on and engaged with the technology behind the product

This Head of Client Delivery will receive:

£115,000 - £125,000 base

Bonus scheme

Equity options

remote working

Bi-Annual salary reviews

pension scheme

Fast track progression opportunity

26 days holiday plus bank holiday

So if you are a Head of Client Delivery and like the idea of joining a market leading innovator with global reach then please click ‘Apply Now’ to be considered.

UK (fully remote role )

SaaS, Agile, SDLC, Stakeholder management, configuration, FinTech, InsurTech, implementation

Business Development Manager

Platinum Travel Recruitment Ltd

Business Development Manager Corporate Travel (Hybrid/Remote, London)

Are you a proven Business Development Manager with experience in corporate travel, events, or VIP travel?

Do you thrive on winning new business, building lasting client relationships, and seeing projects through from pitch to delivery?

If so, this is an exciting opportunity to join a forward-thinking travel company with cutting-edge online booking tools, where you ll play a key role in driving growth and shaping the client journey as a Business Development Manager.

You will be at the heart of our client s growth strategy. This is a role for someone who can hit the ground running, bringing both sales acumen and project management skills.

You ll not only win business but also onboard it, working closely with operations and technology teams to ensure a seamless client experience from start to finish.

Business Development Manager Duties:

Driving new business development within corporate travel, events, and VIP travel.

Leading the full client journey: pitching, onboarding, and growing accounts.

Project managing client implementations and ensuring smooth delivery.

Building and maintaining strong relationships with decision-makers and stakeholders.

Partnering with internal operations and tech teams to optimise client solutions.

Delivering account management to nurture long-term growth and retention.

Consistently meeting and exceeding sales targets, while earning attractive commission.

Business Development Manager Essential Requirements:

Proven Business Development Manager experience in corporate travel, events, or VIP travel essential.

Is confident managing the entire sales cycle, from winning business to delivery.

Thrives in both hunting new opportunities and growing existing accounts.

Is commercially driven, relationship-focused, and comfortable collaborating across teams.

Brings energy, ownership, and a proactive mindset to deliver results.

Business Development Manager - What s on Offer

Hybrid or remote working London-based.

Full training and development with clear progression pathways.

The chance to work with innovative tech in the travel space.

A collaborative culture where you ll work alongside operations and tech specialists.

A competitive base salary plus lucrative commission.

The opportunity to make a real impact in shaping client journeys and driving growth.

Delivery & Installation Specialist

Location: Field Based/Ascot

Salary: Competitive

Hours: Monday to Friday, 9am-5:30pm

This field-based role is focused on the professional installation of hardware solutions, ensuring a seamless and positive experience for customers. The ideal candidate will be confident, proactive, and driven to deliver high standards in both service and customer satisfaction.

This is a remote role with frequent travel to client sites across the UK. Attendance at the head office (Ascot area) is required for training, meetings, and business needs. A clean, valid driving license is essential.

Key Responsibilities

Deliver on-site technical support, efficient installations, and hardware repairs

Complete thorough documentation of all service visits including time, parts used, expenses, and corrective actions

Fulfill assigned service projects across the UK

Collaborate with the Customer Enrichment Manager on assigned projects and services

Maintain up-to-date technical knowledge, including technical bulletins and maintenance reports

Submit monthly QA reports

Conduct PAT testing (if qualified)

Maintain readiness and functionality of loan stock equipment

Provide office-based technical support cover during staff absences

Troubleshoot collaboratively with colleagues when required

Support equipment setup and breakdown for trade shows and events

Propose service and hardware improvement ideas as part of a team contribution

Ensure responsible handling of internal and customer data in line with GDPR

Operate in accordance with company values, policies, and procedures

Perform any additional reasonable duties required at this job level

Skills, Knowledge, and Experience

Proven experience in a similar hardware installation and service role

Technical knowledge of monitors and PCs; familiarity with Windows OS preferred

Experience with CRM systems (Microsoft Dynamics CRM beneficial)

Strong attention to detail, numeracy, and documentation skills

Ability to stay calm under pressure and meet deadlines

Organised and adaptable with good time management

Independent, self-motivated, and proactive

Strong communication and relationship-building skills

Customer-first mindset with a solution-oriented approach

Understanding of GDPR and data protection best practices

Zendesk End User Trainer

Access Computer Consulting

I am recruiting for a Zendesk End User Training Specialist to work on a remote basis with occasional travel to Holland.

You will be responsible for designing, developing, and delivering training sessions and materials that enable end users (both internal staff and external customers) to effectively interact with the Zendesk Help Center and support system.

You will develop and deliver training programs for Zendesk end users (e.g., customers, employees).

You will also be able to create training materials such as user guides, quick reference sheets, video tutorials, and FAQs.

You must have proven experience in delivering Zendesk user training.

You will have a strong understanding of the Zendesk Help Center, ticketing system, and customer portal.

You must have the ability to translate technical concepts into user-friendly language.

Excellent presentation and communication skills are required to be successful in this role.

Please apply ASAP to find out more!

Account Manager (SaaS/Tech)

Rise Technical Recruitment

Location not specified

Account Manager (Technology - Architecture/Engineering/Construction)

UK Remote

Competitive Base ( 60,000 OTE) + Progression + Training + Pension

A great opportunity awaits an Account Manager or Key/Territory Manager with a background in tech or software sales to join a global business that offers clear training, career development and progression.

This company is a well-established technology partner delivering software solutions to clients in the architecture, engineering and construction sectors.

In this role you’ll focus on managing and growing long-term relationships with key customers across the AEC space. You’ll be responsible for looking after renewals, supporting ongoing use of the platform, and finding opportunities to grow the account through additional products or services. You’ll be working closely with colleagues across sales, technical and customer success teams, and you’ll be fully trained on the tools and systems you’ll be working with. This is a remote role based in the UK.

The right person for this role will be someone with a strong background in account management in software or technology sales. Any knowledge or experience selling software or IT solutions in Construction, Engineering or Manufacturing sectors would be a bonus.

A brilliant role for someone who enjoys the account development side of sales and wants to join a global player offering clear support, structure and progression.

The Role:

Managing and developing key client relationships within the AEC sector

Handling renewals and driving account growth through upselling and cross-selling

Working alongside technical and customer success teams to support clients

Helping clients get maximum value from the software and services

Remote role based in the UK, with travel to client sites where needed

The Person:

Experienced in account management or client-facing roles in the tech or software space

Confident working with mid to large-scale customers

Any experience in the AEC space is a strong plus

UK-based

Helpdesk Product Support Specialist

LawWare

Location not specified

Remote or hybrid

Mid

£25k

Job Title: Helpdesk Product Support Specialist

Location: Hybrid, with office located in Edinburgh, EH3 8EG (or fully remote considered)

Salary: Salary commensurate with experience up to 25k per year

Job Type: Full-time, Permanent. Hybrid preferred but fully remote considered.

The Role:

Established in 1998, LawWare is one of Scotland’s leading providers of Cashroom & Case Management Software for law firms. We are Hiring - Helpdesk Product Support Specialist. This is a rare opportunity to join our experienced team, reporting to our Client Success Manager.

We are looking for a proactive and technically skilled Product Support Specialist to join our busy Helpdesk. This is not a call centre role, but you will spend a significant amount of time on the phone handling inbound and outbound client calls as part of a highly dynamic and demanding environment.

The role involves supporting our clients with our specialist software, providing excellent service while answering client’s product questions and resolving technical issues quickly and effectively. You’ll need strong diagnostic skills, the ability to learn fast, and an investigative mindset to work through complex problems.

This is primarily a home working role so you must be comfortable working independently and managing your own workload. Our preference is for someone who is able to work hybrid and attend our office in Edinburgh at times however we are willing to consider fully remote for the right candidate.

Main Responsibilities:

Deliver first-class customer support through our Helpdesk, ensuring all issues are logged, tracked, and resolved in line with SLAs.

Handle inbound and outbound calls with professionalism and efficiency.

Diagnose, troubleshoot and resolve software and technical issues, including:

Software installation and repair, Microsoft 365 administration (front-end & back-end)

Escalate complex issues where necessary and work collaboratively to ensure timely resolution.

Maintain and contribute to the Helpdesk Knowledge Base.

Test solutions thoroughly to ensure complete resolution for the client.

Occasionally assist with Cashroom-related features in our product (training provided; prior experience advantageous but not essential).

Skills Required:

Experience in a busy helpdesk or technical support environment (software support experience preferred).

Strong communication skills, with a confident and professional telephone manner.

Ability to work well under pressure, multi-task, and make decisions independently.

Windows OS & Microsoft 365 applications and administration

Strong problem-solving skills, quick learner, and investigative mindset.

Ability to work effectively in a remote or hybrid environment with minimal supervision.

Previous experience supporting bespoke or niche software is an advantage.

Essential Requirements

You are a UK citizen or eligible to work in the UK permanently.

A dedicated home office setup that meets DSE compliance standards.

You can demonstrate relevant experience in technical support or helpdesk roles.

Why Join Us?

Fully remote position, or hybrid from our Edinburgh office.

Work with a close-knit, specialist team for a niche software provider.

Opportunity to develop your technical skills and gain exposure to complex troubleshooting scenarios.

Be part of a company where your input truly matters.

Remuneration commensurate with experience.

Main Benefits:

Company pension

Work from home

Candidates with the relevant experience or job titles of: Technical Support Specialist, IT Support Specialist, Service Desk Analyst, Help Desk Technician, Desktop Support Specialist, Application Support Specialist, Information Technology Specialist, also be considered for this role.

Education Business Development Manager

National Skills Agency

Location not specified

Fully remote

Mid

£40k - £45k

THIS IS A REMOTE ROLE ACCEPTING APPLICANTS NATIONWIDE

We are working with a mission-driven organisation that is transforming how soft skills are developed across the UK workforce. They deliver high-quality, practical soft skills training to individuals at all career stages, with a strong focus on the Further Education (FE) sector, training providers, and workforce development partners.

As part of their continued growth, they are seeking a Business Development Manager to lead new business acquisition in the FE sector. This is a strategic hire and an exciting opportunity for someone who understands and enjoys the challenges of selling into FE colleges.

The Role

The successful candidate will be responsible for developing new business opportunities within FE colleges across the UK. You will identify needs, present tailored training solutions, and drive adoption of the organisation s online careers and personal development courses.

You ll be fully supported with industry-leading tools including LinkedIn Premium & Sales Navigator, Apollo (sales intelligence software), and HubSpot CRM.

Key Responsibilities

Proactively identify and pursue new sales opportunities using data-driven approaches.

Secure meetings and build strong relationships with key stakeholders in the FE sector.

Implement and execute effective sales strategies to meet company growth targets.

Use a consultative sales approach to identify customer needs and propose relevant solutions.

Forecast and track account performance accurately.

Negotiate contracts and ensure profitability in pricing and terms.

Report regularly to senior management on pipeline progress and key metrics.

Maintain accurate CRM records and contribute market intelligence to inform campaigns.

About You

Proven success in business development or account management within the education sector, specifically FE.

Comfortable working to and exceeding KPIs and sales targets.

Excellent communication and presentation skills with an ability to influence stakeholders.

Strong negotiation and pipeline management skills.

Organised, self-motivated, and able to prioritise independently.

Consultative, client-focused sales style with a drive for results.

What s on Offer

Competitive base salary (£40,000 £45,000) with realistic OTE of £50,000 £75,000.

28 days annual leave (including Bank Holidays).

An additional day off for your birthday.

Extra annual leave days for long service (up to 3 additional days).

Annual salary review.

Company pension scheme.

Supportive and positive working culture.

Comprehensive onboarding and continuous professional development.

Healthy work/life balance and flexible working options.

Paid mileage at 45p per mile.

Laptop and phone provided.

Opportunity to be a key player in a growing, purpose-led organisation.

Business Development Manager

Platinum Travel Recruitment Ltd

Location not specified

Business Development Manager Corporate Travel (Hybrid/Remote, London)

Are you a proven Business Development Manager with experience in corporate travel, events, or VIP travel?

Do you thrive on winning new business, building lasting client relationships, and seeing projects through from pitch to delivery?

Our client is a leading and highly successful Travel Management Company with an outstanding reputation for delivering first-class services to corporate clients. With exciting growth plans ahead, they are now looking for driven and ambitious Travel Business Development Manager to join their expanding team.

You will be at the heart of our client s growth strategy. This is a role for someone who can hit the ground running, bringing both sales acumen and project management skills. You ll not only win business but also onboard it, working closely with operations and technology teams to ensure a seamless client experience from start to finish.

Business Development Manager Duties:

Driving new business development within corporate travel, events, and VIP travel.

Leading the full client journey: pitching, onboarding, and growing accounts.

Project managing client implementations and ensuring smooth delivery.

Building and maintaining strong relationships with decision-makers and stakeholders.

Partnering with internal operations and tech teams to optimise client solutions.

Delivering account management to nurture long-term growth and retention.

Consistently meeting and exceeding sales targets, while earning attractive commission.

Business Development Manager Essential Requirements:

Proven Business Development Manager experience in corporate travel, events, or VIP travel essential.

Is confident managing the entire sales cycle, from winning business to delivery.

Thrives in both hunting new opportunities and growing existing accounts.

Is commercially driven, relationship-focused, and comfortable collaborating across teams.

Brings energy, ownership, and a proactive mindset to deliver results.

Business Development Manager - What s on Offer

Hybrid or remote working London based.

Full training and development with clear progression pathways.

The chance to work with innovative tech in the travel space.

A collaborative culture where you ll work alongside operations and tech specialists.

A competitive base salary plus lucrative commission.

The opportunity to make a real impact in shaping client journeys and driving growth.

Business Development Manager

Platinum Travel Recruitment Ltd

Location not specified

Business Development Manager Corporate Travel (Hybrid/Remote, London)

Are you a proven Business Development Manager with experience in corporate travel, events, or VIP travel?

Do you thrive on winning new business, building lasting client relationships, and seeing projects through from pitch to delivery?

Business Development Manager Duties:

Driving new business development within corporate travel, events, and VIP travel.

Leading the full client journey: pitching, onboarding, and growing accounts.

Project managing client implementations and ensuring smooth delivery.

Building and maintaining strong relationships with decision-makers and stakeholders.

Partnering with internal operations and tech teams to optimise client solutions.

Delivering account management to nurture long-term growth and retention.

Consistently meeting and exceeding sales targets, while earning attractive commission.

Business Development Manager Essential Requirements:

Proven Business Development Manager experience in corporate travel, events, or VIP travel essential.

Is confident managing the entire sales cycle, from winning business to delivery.

Thrives in both hunting new opportunities and growing existing accounts.

Is commercially driven, relationship-focused, and comfortable collaborating across teams.

Brings energy, ownership, and a proactive mindset to deliver results.

Business Development Manager What s on Offer

Hybrid or remote working London based.

Full training and development with clear progression pathways.

The chance to work with innovative tech in the travel space.

A collaborative culture where you ll work alongside operations and tech specialists.

A competitive base salary plus lucrative commission.

The opportunity to make a real impact in shaping client journeys and driving growth.

Sales Account Manager - GBP 45000 plus 45000 OTE

Nextech Group Ltd

Location not specified

Role: Sales Account Manager

Industry: Managed Print

Location: Field-Based - Regional Coverage

Office: Leatherhead

Package: 25,000- 45,000 basic salary, with uncapped OTE 85K+

Flexibility: Remote and hybrid working options available

We are an established provider of technology-led business solutions, including Managed Print, IT, Telephony, and Document Management services. As part of our ongoing expansion, we are seeking ambitious Sales Account Managers to join our growing commercial team.

This role offers the opportunity to work with globally recognised technology partners and access highly competitive pricing, allowing you to deliver outstanding value to clients across the corporate and commercial sectors. We are looking for dynamic sales professionals with a proven track record of securing new business while nurturing existing accounts to drive long-term growth.

Key Responsibilities

Provide tailored solutions that address business needs through the sale of print, IT, telephony, and document management technologies.

Build strong relationships with new and existing clients in the commercial and corporate marketplace.

Generate and maintain a robust pipeline of opportunities using proactive outreach, networking, and digital engagement.

Take a consultative approach to uncover client needs and maximise opportunities for cross-selling and upselling.

Deliver consistent results against monthly sales targets and KPIs.

Person Profile

Results-driven with a focus on winning new business.

Experienced in consultative sales, ideally within Managed Services or IT/technology solutions.

Commercially sharp, with the ability to identify and maximise revenue opportunities.

Strong people skills with the ability to build relationships at senior decision-maker level.

Confident negotiator, able to articulate and sell added-value services.

Day-to-Day Duties

Manage multiple customer accounts to ensure high retention and satisfaction.

Consistently meet and exceed monthly revenue and growth targets.

Proactively engage with customers to strengthen loyalty and prevent attrition.

Record and maintain accurate account information, ensuring service changes are correctly updated.

1st Line Support Helpdesk Technician

Lloyd Recruitment - Epsom

Full training programme

Monday to Friday

Regular team socials

Pension

22 days hols + bank holidays

Are you seeking a 1st line support role within a dedicated Helpdesk Team, with future potential to move into a 2nd and 3rd line position?

Would you be keen to be one of the first points of contact for any client enquiries / queries regarding their on-line experience issues?

Do you want to work for an employer who provides a perfect balance of work and fun - but always professional?

This is a genuine chance to get your feet under the table, gain first class training, and become part of a fantastic company, where you’ll be assisting and guiding clients through a series of tasks or troubleshooting, using diagnostic tests and remote access to their computers, to try and resolve the issue asap before escalating it up the line to 2nd and 3rd level.

Job duties:

Responding to queries via chat, email, or phone

Working with other staff members on troubleshooting and diagnosing problems

Keeping fully aware of any new and updated software and hardware issues

Providing technical assistance for questions and problems

Diagnosing system errors and other issues

Following up with clients to ensure full resolution of issues

Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

Running reports to analyse common complaints and problems

Installing or changing software to fix issues

Remotely accessing hardware or software for clients to make changes and fix problems

Ideally, you’ll already have:

Ideally experience gained in troubleshooting / diagnosing problems, progressing them to colleagues if currently out of your remit / understanding

Experience with Network repairs and analysis

Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience

Understand the importance of providing and maintaining first class customer experience at all stages.

Consideration can be given to both experienced 1st line helpdesk technicians who find themselves wanting a more structured career path, as well as trainees, with an IT degree or qualification gained from college/6th form.

Refer a friend and earn a retail voucher worth up to 500

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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