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Remote Customer Success & Account Management Jobs

Overview

Discover top remote Customer Success & Account Management jobs with Haystack. Whether you're a seasoned pro or looking to break into the field, find flexible remote opportunities that let you build strong client relationships, drive customer satisfaction, and grow your career—all from anywhere. Start your search today and connect with leading companies hiring remote Customer Success and Account Managers now!

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Business Development Manager

Our client is seeking a Business Development Manager to drive growth, estimate & win work, and support delivery of tiling and stone projects across London and surrounding areas.

About the Client

A London-based specialist in high-quality tiling (ceramic, porcelain) and stone (marble, granite) for commercial and residential projects.

They emphasise technical excellence, competitive pricing, accreditation, and health & safety standards.

Current turnover is approx. 500,000.

Projects typically range from 5,000 to 400,000.

Role & Key Responsibilities

Identify new business opportunities and clients in the tiling & stone sector.

Produce accurate estimates, proposals, and tender documents.

Negotiate and close contracts (commercial & residential).

Work remotely with regular site visits around London.

Track margins, budgets, and commercial performance.

Candidate Requirements

Essential

Established contacts in both ceramic/porcelain and natural stone market

Proven BDM / business development experience in tiling/stone sectors.

Strong estimating, commercial, and negotiation skills.

Understanding of tiling, stone installation, and finishing trades.

Comfortable working from home and travelling to site visits.

Results-driven, organized, and able to manage multiple opportunities.

Desirable

Package & Logistics

Salary: 80,000 per annum

Benefits: Company car & laptop

Role start: November

Hybrid / remote working with regular site visits.

Job Title: Service Desk Advisor - 1st Line IT Support

Location: Chester (Local candidates preferred)

Salary: £33,000

Contract: 12 months

About the Role

We’re looking for a Service Desk Advisor to join our growing IT support team. This is a fantastic opportunity for someone with customer service experience and a passion for technology, who wants to develop a career in IT.

You’ll be the first point of contact for end users, providing support via voice and chat. From password resets to helping colleagues navigate Office 365 tools, you’ll play a vital role in keeping teams connected and supported.

Key Responsibilities

Provide 1st line IT support across Microsoft 365 (Outlook, Teams, Excel, Copilot and wider MS suite)

Manage common queries such as password resets, profile setups, and navigation help

Deliver customer-focused support via phone and chat, ensuring queries are resolved or escalated efficiently

Work collaboratively within a diverse and supportive team

Accurately log, track, and update incidents in line with IT processes.

What We’re Looking For

Strong customer service / client care skills (IT background not essential)

An interest in technology and a willingness to learn about IT support

Great communication and problem-solving skills

Graduate / early career exposure to IT is welcome, but attitude and service mindset are most important

Ability to engage well in conversation and explain technical steps clearly

What’s on Offer

Hybrid working (remote with some local presence in Chester)

Excellent career development into IT and technical support

Supportive team environment with ongoing training

Onsite facilities including shower access for those commuting in

Interested?

If you’re enthusiastic about building a career in IT support and enjoy helping people, we’d love to hear from you. Apply now and take your first step into the world of IT.

Implementation & Project Specialist

Implementation & Project Specialist - Belfast

ClearCourse is expanding, and we’re searching for an Implementation & Project Specialist to deliver outstanding software implementation projects and provide first-class customer support to our clients.

The Role

As an Implementation & Project Specialist, you’ll:

Lead software implementation and system installation projects from kick-off to closure

Manage timelines, deliverables, and client communications

Train customers on our software systems and provide post-implementation support

Troubleshoot technical issues and ensure smooth project delivery

Build strong, trusted relationships with clients and internal teams

What We’re Looking For

Experience in project management and software implementation

Strong knowledge of cloud solutions, hardware, and operating systems

Excellent communication and stakeholder management skills

Ability to manage multiple software projects simultaneously

Organised, proactive, and calm under pressure

Why ClearCourse?

We’re a fast-growing group of tech and payments companies, with over 900 people across the UK. We’re passionate about innovation, collaboration, and building brilliant software that helps businesses thrive.

Benefits:

Competitive salary + benefits

25 days holiday + your birthday off

Private medical insurance (Bupa) & health cash plan

Life assurance & income protection

Enhanced parental leave & family wellbeing support

Perkbox discounts & perks

Generous pension contributions

Hybrid working model with remote flexibility

Apply today to join ClearCourse as our next Implementation & Project Specialist in Belfast.

**#**Implementation Specialist Specialist Implementation Project Management Support Installation Management Solutions

Business Development Manager, Freight

Bradley David Associates

We are seeking a driven and ambitious Business Development Manager to support the continued growth of an established logistics business. Based in Bradford, this role is ideal for candidates located in the Bradford/Leeds area and offers the opportunity to shape the future of international and UK export/import services.

You will play a key role in securing new business, developing long-term client partnerships, and driving growth across global markets. Working closely with the leadership team, you’ll contribute to strategic planning while enjoying autonomy to build and manage your own client portfolio.

Key Responsibilities

Identify and secure new business opportunities across Europe with a focus on Air, Road, and Sea freight, as well as import/export and time-critical logistics.

Build and maintain strong, long-lasting relationships to ensure repeat business and account growth.

Collaborate with the leadership team on strategic business planning for the Global Division.

Manage a pipeline of opportunities effectively using CRM systems.

Provide regular updates, forecasts, and performance reports.

Travel across the North of England and Scotland to meet clients and expand market presence.

What We’re Looking For

Proven experience in Air, Sea, and Road freight with strong knowledge of import/export procedures.

Demonstrable track record in B2B sales or business development.

Ability to quickly build rapport and maintain long-term client relationships.

Self-motivated, results-driven, and able to work independently as well as collaboratively.

Strong commercial awareness, problem-solving abilities, and negotiation skills.

Excellent communication and presentation skills.

What’s on Offer

Competitive salary (dependent on experience).

Bonus structure

Hybrid working model (office and remote blend).

Company car or allowance, plus laptop and phone.

IT Support Technician Apprentice

Jaytag Computer, based in Croydon, Surrey, is an IT support provider dedicated to serving small and medium sized businesses across South East London and beyond.

We are looking for a motivated and enthusiastic IT Support Technician to join our team. This is an exciting opportunity to start a career in IT, working with a wide range of technologies and customers. You will provide first-line support to our customers via telephone, email, and in person, helping to resolve IT issues and build strong customer relationships.

Responsibilities:

Provide IT support to customers through phone, email, remote tools, and face-to-face visits.

Assist with troubleshooting and resolving hardware, software, and network issues.

Support customers with common IT tasks such as setting up devices, installing software, and basic configuration.

Help maintain accurate records of support requests and solutions in our ticketing system.

Escalate complex issues to senior engineers when required.

Contribute to building and maintaining knowledge base articles for common issues.

Take part in customer site visits for installations, upgrades, and troubleshooting.

Desirable skills:

Passionate about IT and technology, with a desire to learn and grow in the industry.

Some hands-on experience with IT (e.g., fixing computers for friends/family, building PCs, or setting up home networks).

Good communication skills, both written and verbal.

Problem-solving mindset with attention to detail.

Customer-focused, friendly, and approachable.

Ability to work independently as well as part of a team.

Basic knowledge of Windows operating systems and Microsoft Office.

Understanding of hardware components and peripherals.

Full UK driving licence (preferred but not essential).

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week, 9am - 5pm. Very occasional evening/weekend work - paid as overtime or taken as time in lieu.

Benefits:

Full training and mentoring to develop your IT skills.

A supportive team environment where you’ll be encouraged to learn and take on new challenges.

Exposure to a wide variety of IT systems, customers, and real-world problem-solving.

Hybrid working arrangement with a mix of home, office, and customer site work.

Career development opportunities within the company after apprenticeship/training completion.

Safety boots and uniform provided at no cost.

Regular team socials and activities.

Time off in lieu (TOIL) for extra hours worked, or overtime pay.

Hybrid (working from home, customer sites, and office as required).

All IT equipment and tools provided for your role.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Support TechnicianManchester£35,000 - £45,000 base salary20 days holiday plus banks, pension, progression****Type: Full-Time

**About Us:**We are a global leader in monitoring and dispatch software, powering Alarm Receiving Centres (ARCs), patrol companies, and integration partners in over 20 countries. Our platform supports mission-critical operations with a focus on reliability, integration flexibility, and customer-driven innovation.

**The Role:**We’re looking for a technically minded, customer-focused Support Technician to join our Manchester team. You’ll be on the front line helping customers get the most from our software-troubleshooting technical issues, assisting with system configuration, and providing expert guidance to monitoring centres and system integrators.

This role is perfect for someone eager to build expertise in alarm monitoring software, with strong problem-solving skills and excellent communication abilities.

What You’ll Do:

Respond to support requests via ticketing system, email, or phone.

Troubleshoot system configuration, user access, alarm inputs, communicator behaviour, and integrations.

Assist with software upgrades, patch deployments, and feature rollouts.

Maintain accurate records of support requests and resolutions.

Escalate complex issues to Level 2 support or engineering teams.

Provide basic training and walkthroughs to users.

Contribute to knowledge base articles and internal documentation.

What We’re Looking For:

1-3 years’ experience in technical support, helpdesk, or IT services (software-focused preferred).

Strong problem-solving skills and ownership of customer issues.

Basic understanding of Windows Server, networking principles, and databases (e.g., SQL Server).

Clear, professional communication skills.

Ability to manage multiple tasks and prioritise effectively.

Nice to Have:

Experience with remote support tools and ticketing systems (Zendesk, Freshdesk).

Background in security or monitoring software.

Familiarity with alarm protocols (CID, SIA), IP communicators, or video integrations.

SQL and scripting knowledge (Bash, PowerShell, NodeJS, Python).

Why Join Us?

Be part of a global leader in mission-critical software.

Grow your technical expertise and career in a supportive environment.

Work in a collaborative team passionate about innovation and customer success.

Apply Today to join our team and help shape the future of alarm monitoring software!

SER-IN

Technical Support Executive

RecruitmentService.uk

Join a fun, supportive team and kickstart your career in technical support

Location: Bromley, Kent (10 mins from Bromley South)

Salary: £22K - £28K

Working pattern: Office-based (Mon-Thu), with working from home on Fridays.

Employer: Cleverbox

Cleverbox is a leading creative agency working with over 1,200 schools and colleges across the UK and globally. They’re growing fast - and they’re on the lookout for a bright, confident and curious entry-level Support Analyst to join their friendly and creative team in Bromley.

This is the perfect role for a school, college or uni leaver who wants to step into the world of digital, websites and customer support. We are not looking for experience, just enthusiasm, a problem-solving technical mindset, and a passion for all things digital.

What you’ll do

Be the first point of contact for clients, helping them with their websites by phone, email or live chat Log, troubleshoot and resolve support tickets in Zendesk, escalating to their development team

Deliver online support sessions to help schools make the most of their sites

Get hands-on with populating content, testing and QA on client websites

Build great relationships with clients and provide outstanding client support to the company SLA

Assist the internal team with basic hardware/software setup where required

Follow company policies on data protection and security (including GDPR compliance)

Contribute ideas, feedback and enthusiasm to help the business grow and flourish

Requirements:

Educated to A-Level, BTEC Standard or Higher

Good interpersonal and communication skills - confident on calls and video meetings

A strong analytical thinker and natural problem-solver who can diagnose and resolve technical issues Excellent verbal and written English

A conscientious worker with a strong work ethic

Working knowledge of Google Sheets and Microsoft Excel

Organised, accurate, proactive and ready to work as part of a team

High technical aptitude with an interest in web technology and creative industries

An understanding of (or willingness to learn) Content Management Systems (WP), SSL Technology and Google Analytics

Why join Cleverbox?

Work in a creative, ambitious design agency with a fun, supportive culture

Get hands-on training and grow your skills fast with guidance from experienced team members Be part of a talented tech team that supports over 1,200 schools and colleges

Great progression opportunities in technical support or project management

Gain exposure to real-world problem-solving, client communication, and digital tools Take part in regular team discussions and CPD opportunities

A role where no two days are the same - you’ll learn something new every day

This is the perfect role if you’re curious about tech, love solving problems and want to start your career in a client-focused, creative environment that’s as supportive as it is social.

To apply: Send your CV and covering letter.

Timeline: Initial remote interviews will take place on: Tue 30th Sept 2025

Note: Due to high application volumes, only shortlisted candidates will be contacted. You must be eligible to work in the UK with the minimum required level of experience and live within a one-hour commute of our Bromley studio, BR1 1DG.

SaaS Support Specialist

Remote-first role with flexible working hours.

Opportunity to shape your role and contribute to product evolution.

Join a fast-growing tech company expanding internationally.

We’re hiring a SaaS Support Specialist on behalf of a leading software provider in the Tech For Good sector. This is a customer-facing role where you’ll manage onboarding, deliver training, and resolve support queries across a suite of applications. You’ll be joining a company that is improving the lives of SEND children, saving money for local government and cutting carbon emissions!What experience you’ll need to apply

Proven experience in training delivery and support of SAAS products.

Familiarity with support platforms such as Zendesk, Jira, or Confluence.

Strong data handling and troubleshooting skills (CSV, Excel, software tools).

Ability to deliver structured training to varied audiences.

Comfortable working independently and managing multiple tasks.

Desirable experience:

Experience with transport planning, GIS, or route optimisation tools.

Knowledge of local government or public sector services.

Interest in process improvement and emerging technologies such as AI.

What you’ll be doingAs a SaaS Support Specialist, you’ll play a key role in ensuring customers have a smooth and successful experience with the software. You’ll be responsible for troubleshooting and resolving user queries from start to finish, using tools such as email, screen-sharing, and helpdesk platforms. As the go-to person for users needing assistance, your ability to communicate clearly and patiently will be essential. You’ll deliver structured training sessions tailored to different user levels -from complete beginners to advanced planners. These sessions may be remote or in-person, depending on the customer’s needs. Other duties will include providing post-training follow-up to ensure users feel confident and supported. Another important part of your role will be testing application updates. They’ll look for you to document results, escalate issues where necessary, and help ensure the software continues to meet high standards. You’ll contribute to user guides, FAQs, and knowledge base articles, helping to build a library of resources that empower users to solve problems independently. They will also look for you to analyse feedback to identify gaps in training or documentation, and suggest improvements. Maintaining accurate records of support interactions and common issues will help the team spot trends and improve service delivery over time.What you’ll get in return for your experienceThis role offers £35-42K, 25 days holiday per year plus bank holidays and enhanced pension contributions of up to 6% of salary. You’ll benefit from flexible working arrangements, with core hours between 10:00 and 15:00, allowing you to manage your time effectively. You’ll be joining a company with the energy and openness of a start-up, backed by stable and growing revenue streams. The team is distributed across the UK, and remote working is fully supported. You may be asked to attend a few team days or events in Bristol each year, but otherwise, you’ll have the freedom to work from wherever suits you best.**What’s next?**If you like the sounds of this role then send in your CV now for more info.

Implementation Manager

We’re looking for an Implementation Manager to lead enterprise onboarding projects at the intersection of customer success, product, and engineering. This is an exciting opportunity to work with global finance teams, helping them transform cash flow and collections processes while integrating seamlessly with leading ERP platforms such as NetSuite, SAP, and Microsoft Dynamics.

What You’ll Do

Lead large-scale onboarding projects from kickoff to go-live, ensuring smooth delivery and an excellent customer experience.

Work directly with enterprise clients to understand ERP environments, billing workflows, and integration needs.

Translate business and technical requirements into clear implementation plans.

Own the technical setup and ERP integration during onboarding.

Collaborate across Sales, Product, Engineering, and Customer Success to deliver tailored solutions.

Act as the ERP integration expert for enterprise customers.

Develop project tracking tools and report on milestones and progress.

Communicate confidently with all stakeholders, from operational teams to executive leadership.

What We’re Looking For

6+ years’ experience in Implementation, Solutions Engineering, or Technical Consulting.

Strong knowledge of APIs, data mapping, and integration patterns.

Proven ability to manage ERP-related projects - NetSuite and SAP experience is a strong plus.

Excellent communication skills, able to engage both technical teams and finance leaders.

Highly organised, proactive, and comfortable managing multiple projects simultaneously.

Bonus: experience building internal tools or project tracking systems.

Why Apply?

Hybrid working: Office Mon-Thu, flexible Fridays.

August remote working - take the month to escape the city.

Office shutdown in December - two full weeks to recharge.

Stock options after 12 months.

Performance bonuses.

20 days holiday + perks (treat days, lunches, etc.).

Salary: £30,000 - £35,000 DOE

Are you an IT Support Analyst looking for your next opportunity?

About the company

A leading Managed Services Provider and Business Management Consultant within the legal sector are looking for a proactive, inquisitive and knowledgeable individual to join their team as a Support Analyst. The ideal candidate will have great communication skills, a couple months experience and the desire to learn and grow.

Responsibilities

Provide on-site and remote assistance for clients

Provide day to day IT troubleshooting and proactive advice

Complete all regular scheduled visits and tasks, per the applicable Service Level Agreements

Assist in the deployment, monitoring, maintenance, development, upgrade, and support of IT systems

Support the technical leads in all new application and cloud hosted projects, as well as the migration of existing client infrastructure onto the company’s platform

Candidate Requirements

One to two years’ experience gained within a previous support role, and, you will have proven experience in supporting Microsoft 365 applications and technologies.

You will have ideally worked within a client facing capacity within a professional services firm and will understand the challenges associated with such environments and with people who sell their time.

The ability to manage your own workload and time highly efficiently to manage various day-to-day responsibilities whilst also supporting the Head of IT and technical leads within the team.

Essential Skills and personal qualities

Microsoft Windows Operating Systems

Microsoft 365 Suite - Exchange Online, Outlook, Word, Teams, OneDrive, SharePoint etc.

Mobile Device Management (Intune)

Configuration of hardware and the deployment of equipment

Basic networking and communications (LAN/WAN)

Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.

Copilot Implementation Lead

Copilot Implementation LeadCopilot Training Lead/ Copilot Implementation Lead/ AI Implementation Lead/ Copilot AI/ Copilot AI Tools/ Deliver Training/ Copilot Capabilities/ Copilot Benefits/ Learning Materials/ Continuous Improvement

Bedford/ Remote£500-550 Per Day- Inside IR356 Month Contract-Extensions Likely

A Copilot Implementation Lead is required by our Financial Services client to drive the successful rollout and adoption of Copilot AI tools across the organisation. This is a hands-on role, acting as the primary point of contact for end-user support, training, and change management. You will be proactively developing learning materials, deliver training, and champion the value of Copilot, ensuring measurable impact and sustained adoption.

Key Responsibilities:

Lead the coordinated rollout of Copilot and other AI use cases, ensuring alignment with strategic objectives and operational priorities.

Manage cross-functional dependencies, stakeholder engagement, and behavioural change initiatives

Develop and execute a detailed programme delivery plan, that is consistent with the clients change management approach

Serve as the main point of contact for Copilot-related queries, troubleshooting, and guidance.

Design, develop, and deliver engaging training sessions and learning resources tailored to diverse user groups.

Establish feedback loops and support channels to address user needs and drive continuous improvement.

Proactively promote Copilot’s capabilities and benefits, encouraging regular and effective use.

Monitor adoption metrics, gather user feedback, and iterate approach to maximise impact.

Produce regular reports on adoption, utilisation, and recommendations for further improvement.

Liaise with AI Centre of Excellence to ensure strategic alignment and support

Facilitate knowledge sharing and best practice dissemination across teams, including how to embed Copilot into daily workflows

In the first instance please submit your CV

Solutions Architect - Europe Fantastic opportunity for an experienced Solutions Architect to work with enterprise customers across Europe. Full-time, permanent role focused on solution design, technical delivery, and customer success. Competitive salary (£62K - £80K) with equity (approx. 2,993-3,920 shares). Fully remote position - UK-based candidates preferred, ideally London or within commuting distance for on-site client visits. Multiple hires planned - immediate availability or short notice period desirable.

**Who are the client?**Our client is a rapidly scaling technology company that has achieved strong product-market fit and is now expanding with high velocity. Their platform acts as a “mission control” for engineering teams, enabling developers to work faster and more autonomously across the entire software development lifecycle. With a highly talented team and a bold mission to transform how software is created, they are empowering enterprises worldwide to succeed in a software-first world.

**What will you be doing?**This is a customer-facing role for a technically strong Solutions Architect who can act as a trusted advisor to large enterprises. You’ll work closely with engineering teams to design and implement solutions that accelerate development productivity. From onboarding and proof of value through to renewal and expansion, you’ll drive adoption of the platform, ensure technical success, and influence product direction through customer feedback.

What will you need? Proven experience as a Solutions Architect, Pre-Sales Engineer, or Technical Consultant. Strong background working with enterprise customers on complex technical challenges. Ability to design, communicate, and implement scalable solutions. Excellent problem-solving and troubleshooting skills. Confident communicator with both technical and non-technical stakeholders. UK-based (London preferred) with flexibility to visit customers on-site when required.

What would be desirable? Previous experience in developer tooling, cloud platforms, or DevOps solutions. Track record of driving adoption and expansion of technical products. Experience influencing product development through customer insights. A proactive, collaborative mindset with a passion for scaling technology.

To Apply Please apply through this advert or send your CV directly. By applying, you consent to your application being processed and submitted to the client for this vacancy only.

KEY SKILLS - Solutions Architect, Pre-Sales Engineer, Technical Consultant, Enterprise Architecture, Developer Productivity, Cloud, DevOps, Technical Advisory, Customer Success, SaaS, Remote, London

Application Support Analyst

We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance.

In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client’s implementation, ensuring that products are used within their full capabilities.

Key responsibilities:

Take incoming support calls from customers and provide assistance as required.

Monitor incoming support tickets and ensure response within the agreed SLAs.

Analyse customer issues, diagnose and resolve where possible.

Escalate the issue for assistance from the development team if required.

Maintain and track and close support issues on Jira.

Install and customise applications for new customers.

Run training sessions for new users.

Test bug fixes released by the development team before delivery to the customer.

The successful candidate will hold a technical degree, along with strong enterprise application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in an enterprise software support environment and be familiar with ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Candidates with desktop support experience only will not work, as well as software developers, this role requires application or software support experience.

Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available.

This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.

1st Line IT Support Technician

1st Line IT Support Technician (MSP) - North London - £28K

NOTE: You must have a full UK Drivers licence & own vehicle - ESSENTIAL.

Read on if you’re looking to join a rapidly growing MSP that invests in you.

The IT MSP specialise in IT Support, Cyber Security and VoIP telephony. You will be joining a team who foster personal development and it is a great opportunity to develop your career in a growing company - they value promoting internally and fund courses to help better your IT knowledge.

KEY SKILLS:

Essential:

A minimum of one year’s experience in IT support.

Proficiency in supporting Windows Desktop OS.

Strong understanding of PC, laptop, and printer hardware.

Comprehensive knowledge of the entire MS Office suite.

Basic grasp of IT networking principles and cabling.

Exceptional telephone etiquette with excellent interpersonal and communication abilities.

Demonstrated problem-solving skills with a methodical approach.

UK Driving licence and access to vehicle - absolutely essential

Desirable:

Prior experience in an MSP setting.

Familiarity with supporting VoIP systems.

Experience in Office 365 administration.

Ability to provide support for Mac OSX.

Basic proficiency in server administration tasks such as AD user account management and password resets.

As a 1st Line IT Support Technician, you’ll play a pivotal role in delivering exceptional customer service and technical support. This includes answering calls, providing remote assistance, and managing escalations effectively. You’ll also have the opportunity to engage in on-site technical support when required, contributing to the overall success of the team.

BENEFITS:

Starting salary of up to £28,000 per annum

28 days holiday (incl. Bank Holidays)

Hybrid working

Excellent training and funding for you to gain certifications

Paid study leave

Travel pay for site visits including company Oyster card

Company social events

Smart casual dress code policy

Interested? Please click apply or send your updated CV to gianluca (at) circlerecruitment (dot) com

Key skills: 1st line, Office 365, Windows IT Support, Tech Support, Helpdesk, help desk, service desk, London, MSP, IT Managed Services,

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Delivery and Installation Specialist

Delivery & Installation Specialist

Location: Field Based/Ascot

Salary: Competitive

Hours: Monday to Friday, 9am-5:30pm

This field-based role is focused on the professional installation of hardware solutions, ensuring a seamless and positive experience for customers. The ideal candidate will be confident, proactive, and driven to deliver high standards in both service and customer satisfaction.

This is a remote role with frequent travel to client sites across the UK. Attendance at the head office (Ascot area) is required for training, meetings, and business needs. A clean, valid driving license is essential.

Key Responsibilities

Deliver on-site technical support, efficient installations, and hardware repairs

Complete thorough documentation of all service visits including time, parts used, expenses, and corrective actions

Fulfill assigned service projects across the UK

Collaborate with the Customer Enrichment Manager on assigned projects and services

Maintain up-to-date technical knowledge, including technical bulletins and maintenance reports

Submit monthly QA reports

Conduct PAT testing (if qualified)

Maintain readiness and functionality of loan stock equipment

Provide office-based technical support cover during staff absences

Troubleshoot collaboratively with colleagues when required

Support equipment setup and breakdown for trade shows and events

Propose service and hardware improvement ideas as part of a team contribution

Ensure responsible handling of internal and customer data in line with GDPR

Operate in accordance with company values, policies, and procedures

Perform any additional reasonable duties required at this job level

Skills, Knowledge, and Experience

Proven experience in a similar hardware installation and service role

Technical knowledge of monitors and PCs; familiarity with Windows OS preferred

Experience with CRM systems (Microsoft Dynamics CRM beneficial)

Strong attention to detail, numeracy, and documentation skills

Ability to stay calm under pressure and meet deadlines

Organised and adaptable with good time management

Independent, self-motivated, and proactive

Strong communication and relationship-building skills

Customer-first mindset with a solution-oriented approach

Understanding of GDPR and data protection best practices

**About the Role:**A well-established recruitment business with a strong international presence, delivering tailored solutions to leading global brands. Known for its collaborative culture, market expertise, and commitment to excellence, the company continues to grow and innovate across its UK and European offices.As an IT Support Technician, you’ll be the first point of contact for technical issues, helping ensure smooth operations across the organisation. You’ll support users, maintain IT infrastructure, and contribute to documentation and long-term solutions.Key Responsibilities:

Provide first-line support via phone, remote tools, and in-person.

Log, manage, and escalate service desk tickets.

Install and configure hardware, software, and peripherals.

Maintain accurate asset records and documentation.

Identify recurring issues and assist in developing solutions.

Create and update user-friendly guides and documentation.

Person Specification:

Positive attitude and enthusiasm for technology.

Strong communication skills and a customer-focused approach.

Excellent problem-solving and attention to detail.

Willingness to learn and take initiative.

Ability to work independently and collaboratively.

Desirable Skills & Experience

Experience with cloud platforms (e.g., Microsoft 365, Azure).

Familiarity with ITIL practices or service desk tools.

Previous experience in a fast-paced support environment.

1st Line Support Engineer

1st Line IT Support Technician - MSP

My client is an ambitious and fast-growing Managed Service Provider (MSP) that partners with a wide range of businesses to deliver first-class IT solutions. With a reputation for innovation, excellent customer service, and a fun, supportive team culture, they are the perfect place for an IT professional who wants to learn, grow, and make a real impact.

They are now looking for an enthusiastic 1st Line IT Support Technician to join their team. This is an exciting opportunity to be the first point of contact for clients, solving a wide variety of IT challenges every day. You’ll be working with the latest technologies, gaining exposure to Microsoft 365, Azure, Active Directory, networking, and security, no two days will ever be the same.

The Role

Provide 1st line IT support via phone, email, remote access, and occasional site visits

Troubleshoot and resolve issues across hardware, software, networks, and Microsoft 365

Administer Active Directory, Azure AD, Exchange, and Microsoft Teams

Use RMM tools to proactively monitor and maintain client systems

Log and manage tickets accurately, keeping clients updated and informed

Contribute to knowledge sharing and process improvement

What My Client Is Looking For

Previous IT support experience (MSP/helpdesk preferred but not essential)

Knowledge of Windows 10/11, Microsoft 365, Active Directory, and networking basics

A natural problem-solver with great communication skills

A proactive, customer-first mindset and eagerness to learn

GCSEs including English and Maths; certifications such as CompTIA A+ are a plus

Full UK driving licence

Why Join My Client?

Be part of a fast-growing MSP where your career can take off

Funded training and certifications to help you progress (CompTIA, Microsoft, Cisco)

A friendly, supportive team that celebrates success and values your input

Varied work with exposure to a wide range of clients and technologies

Genuine opportunities to grow your skills and move up within the business

If you’re ready to kick-start or take the next step in your IT career and want to join an MSP that values its people, apply today and discover where this role can take you.

1st Line Support Engineer

IMT Resourcing Solutions

Role: 1st Line Support Engineer

Location: Hereford (Fulltime Onsite)

Salary: £25,000

We’re recruiting for a growing technology business in Hereford who are currently looking to expand their Service Desk with a 1st Line Support Engineer. They’re a close-knit team that values reliability, technical know-how, and above all, excellent customer care. This is an exciting opportunity to join a well-established tech business with a reputation for delivering excellent support to both home and business users.

What makes this role stand out is the variety: one day you might be troubleshooting remotely, the next you could be helping with an installation or supporting a client face-to-face. You’ll gain exposure to a wide range of technologies, develop your skills quickly, and be supported by an experienced team who want you to succeed.

The Role

As a 1st Line Support Engineer, you’ll be the friendly voice and technical problem-solver for clients when they need it most. From day one, you’ll be handling a variety of issues, troubleshooting Windows systems, fixing connectivity problems, and supporting users with day-to-day IT challenges. You’ll log and resolve tickets where possible and escalate when necessary, always ensuring a smooth and professional service.

This role is perfect for someone with solid IT knowledge and a strong customer-service mindset who’s eager to grow into a 2nd line position over time.

What You’ll Do

Be the first point of contact for IT issues via phone, email, and remote tools.

Log incidents accurately, keeping users updated from start to finish.

Troubleshoot common hardware, software, and network problems.

Escalate more complex cases to senior engineers when required.

Assist with installations, updates, and routine maintenance.

Contribute to the internal knowledge base by documenting fixes.

What We’re Looking For

Previous experience in IT support or a customer-facing role with strong IT skills.

Good knowledge of Windows operating systems and Microsoft Office.

An understanding of basic networking (TCP/IP, LAN/WAN, Wi-Fi).

Strong communication skills, with the ability to explain technical issues clearly.

A motivated team player who’s eager to learn and develop.

Desirable (but not essential): CompTIA A+, ITIL Foundation, or experience with Active Directory and Microsoft 365.

What’s on Offer

Salary up to £25,000 depending on experience.

Exposure to a wide variety of systems and environments, no two days are the same.

A supportive team with clear progression opportunities into 2nd line support.

The chance to join a business that genuinely values quality, trust, and personal service.

Graduate / 1st Line Support - SQL / Applications

Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You’ll play a key role in supporting Saas / Web applications, providing user support, and training new Users on the platform.

Perfect for someone who wants to get more hands on, & build up their software experience.

Key Skills:

o Technical Support experience, supporting users of Business Applications

o Windows support experience

o Databases / basic SQL

o Remote Access Tools

Entry level role - salary in the region £25-35K

Apply now for immediate consideration and interview this week!

Graduate / 1st Line Support - SQL / Applications

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SAP S/4HANA EWM Trainer

SAP S/4HANA Supply Chain Trainer

Location: Remote (Europe-based preferred)Contract: Freelance, initial 6 months (possible extension)

Conexus is supporting a major international consultancy in delivering a high-impact SAP S/4HANA transformation programme. We’re seeking a freelance SAP Supply Chain Trainer with deep expertise across logistics modules to support end-user enablement and training delivery.

Your Responsibilities:

Deliver engaging, process-driven training across SAP EWM within Inventory management, VAS, Inbound / Outbound Logistics

Translate complex system workflows into clear, user-friendly learning content

Create documentation, job aids, and materials tailored to business end-users

Collaborate with the functional team, business SMEs, and change managers

Facilitate user readiness assessments and post-training support (incl. hypercare)

Support Train-the-Trainer rollout where needed

What You Bring:

5+ years of experience delivering SAP training within logistics/supply chain domains

Expertise in S/4HANA and Fiori-based navigation

Ability to simplify technical concepts for operational teams

Experience working on global rollouts in fast-paced environments

Excellent communication and stakeholder engagement skills

Apply now to join a world-class digital transformation and make an immediate impact on global business readiness.

IT Support Technician - 1st / 2nd Line

Job Title: IT Support Technician - 1st / 2nd Line

Location: York, North Yorkshire

Salary: £23k to £26k, dependent on experience

Job Type: Permanent, Full-time

The role is office-based, so candidates should live within a commutable distance of York

About us:

This is a market-leading company that provides IT solutions for opticians and the optical profession throughout the UK and Ireland.

About the role:

You will be part of an office-based Support Desk Team, providing a high-quality and efficient service to over 500 customers. Responsibilities include:

Providing telephone support for customers with hardware or software issues.

Analysing and resolving customer problems quickly and efficiently.

Providing remote support by dialling into customer systems when necessary.

Logging all calls on the company’s support software and updating as needed.

Documenting and reporting ‘bugs’ and ‘change requests’ to the Development team.

Making courtesy calls to customers who have not contacted the Support Desk for over 6 months.

Occasional travel to customer sites may be required, which may involve overnight stays. A company pool car will be provided for this.

About you:

The ideal candidate will have a passion for computers and a minimum of two years of experience in an end-user desktop support role. You must be reliable, punctual, and have a thorough understanding of PC hardware, peripherals, and peer-to-peer networking. Strong knowledge of the Microsoft Windows desktop environment and Office suite is essential. You must be able to work both independently and as part of a team, with excellent communication skills and a calm, professional demeanour. A full and clean UK driving license is also required.

What we offer:

Opportunities to learn and progress within the company.

Holidays starting at 24 days, increasing to 29for long-term service.

Death in service and critical illness cover.

Auto-enrolment into a pension scheme.

Please click on the APPLYbutton to send your CV and Cover Letter for this role.

Candidates with experience of: Support Analyst, IT Advisor, IT Account Manager, SQL, Technical Account Manager, Solutions Consultant, Customer Success Executive, Customer Excellence Manager, Client Support, IT Services Manager, IT Sales Account Manager, may also be considered for this role.

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