Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £27,976.00 annual salary

• Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)

• Cut down on daily expenses - less spent on travel, lunches and workwear

• Ideal for maintaining a work life balance while still being part of a team

• Details

• Start date: Various start dates from June 2026

• Location: Natwest. Belfast City Centre

• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00

• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

*Please note that after successful completion of an assessment an interview via teams will take place\

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration - You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

We’re also looking for you to demonstrate:

• Excellent communication skills, both verbal and written
• A background of working within a regulatory environment
• Good technology skills with the ability to use Microsoft Office
• A customer focused attitude

Disclaimer Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

#priority

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £27,976.00 annual salary

• Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)

• Cut down on daily expenses - less spent on travel, lunches and workwear

• Ideal for maintaining a work life balance while still being part of a team

• Details

• Start date: Various start dates from June 2026

• Location: Natwest. Belfast City Centre

• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00

• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

*Please note that after successful completion of an assessment an interview via teams will take place\

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration - You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

We’re also looking for you to demonstrate:

• Excellent communication skills, both verbal and written
• A background of working within a regulatory environment
• Good technology skills with the ability to use Microsoft Office
• A customer focused attitude

Disclaimer Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

#priority

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small?

If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!

Why work with us?

• Up to £27,976.00 annual salary (monthly pay)
• £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
• HYBRID working options - save on commuting costs with only 2 day’s in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
• We invest in training and give you all the tools you need to succeed
• Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
• We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated

Details

• Start date: Various dates from May 2026
• Location: Natwest, Newtownards
• Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

Please be advised that you will have to complete a face to face interview via teams

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

We’re also looking for you to demonstrate:

• Excellent communication skills, both verbal and written
• A background of working within a regulatory environment
• Good technology skills with the ability to use Microsoft Office
• A customer focused attitude

Disclaimer  Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Associate Recruitment Consultant - Reperio Human Capital - Belfast

Location: Belfast

Why Apply with us?

• Competitive base salary with an uncapped commission structure.
• Full Autonomy to build your own market, you will be working with IT professionals and some of the best companies in Ireland!
• We reward our employees for their hard work and one way that we do this is through travel incentives. Our recent incentives include Tampa, Nashville, Paris and Dubrovnik!
• Extensive training programme to set you up for success.
• Ongoing career development plan with real progression opportunities and an avenue to relocate to our US office.
• Central Belfast office with a free onsite gym, fully stocked beer fridge and office treats including pizza Fridays!
• Access to our life cover and healthcare plan.
• Health cash plan with subsidised vision, dental, private health and life cover.

About us

Reperio Human Capital is a leading IT specialist consultancy, headquartered in Belfast City Centre, that focuses primarily on the growing technology market in Ireland and the United States. We currently have operations in Belfast, Dublin and in the United States (Tampa, Florida).

Our team in Belfast is growing, and we’re pleased to be hiring a Recruitment Consultant to join us. This is an exciting new role for someone eager to kick-start their recruitment career, working for a well-established organisation where they can expect industry-leading training and rewards.

About the role

• Actively source, engage and screen candidates within your market.
• Carry out high-volume outbound sales activity, this will include BD outreach, cold calling and following up with clients.
• Negotiating terms of business with new clients.
• Understanding specific requirements of the roles you are working on to identify the client’s ideal candidate.
• Reviewing CVs and conducting initial phone interviews to assess candidate suitability.
• Learn your market and build strong knowledge, become the go-to partner for both candidates and clients.
• Presenting candidates to your clients and managing the process from start to finish, sending CVs, scheduling interviews and providing feedback.

If you’re ambitious, competitive and ready to kickstart a career with huge earning potential, apply now via the link, or contact Jessica at Reperio for more information.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Digital Advertising Consultant

Salary & Earnings Potential: £29,000 DOE with uncapped commission - OTE £50k+

We are looking for highly motivated people with great communication skills to join our team as Digital Advertising Consultants. The ideal candidate will be someone who thrives on engaging prospective customers via profiled but often cold leads, talking to them about their digital marketing needs, and recommending solutions that will deliver real value for their business. An already accomplished sales professional, you need to be highly organised, able to learn quickly, and be digitally savvy.

Belfast office-based

Working Hours: Monday to Thursday 8.30 am - 5 pm, Friday 8.30 am - 4 pm, no weekends! - Please ensure you can commit to the required working hours for this role before submitting your application.

Why join us?

• Uncapped Bonuses: A strong motivator for ambitious sales professionals
• Exclusive discounts: Save big at 900+ outlets, from groceries and fashion to tech and travel
• Wellbeing: Access a wide range of resources to support your mental, financial, and physical health including discounted gym memberships, free eye tests, and savings on eyecare
• Pension: Excellent pension scheme available (eligibility criteria apply)
• Everyone s covered: Life insurance for all team members

Key Responsibilities

• Identify Key Opportunities: Proactively identify and capitalise on opportunities to recommend tailored solutions for targeted customer profiles, driving meaningful engagement and results.

• End-to-End Digital Advertising Management: Lead the process of recommending, securing, onboarding, and managing digital advertising solutions, ensuring seamless execution and client satisfaction.

• Collaborative Product Development: Partner closely with product development teams to ensure marketing solutions meet and exceed customer expectations, optimising effectiveness and user experience.

• Data-Driven Insights: Continuously monitor product performance, providing clients with actionable insights and data-driven recommendations that maximise return on investment (ROI) and campaign success.

• Industry Expertise: Stay ahead of industry trends, algorithm updates, and emerging advertising technologies to maintain a competitive edge and offer innovative solutions to clients.

• Comprehensive Client Reporting:Deliver detailed, insightful reports on campaign performance, providing clear analysis and strategic recommendations for ongoing optimisation and success.

• Creative Team Alignment: Conducting thorough and effective briefings for creative teams, facilitating the development of compelling ad copy, visuals, and video content that resonates with target audiences and drives results.

Qualifications

Essential Requirements

We re seeking driven and dynamic individuals who bring a blend of strategic thinking, communication excellence, and a passion for digital marketing. The ideal candidate will have.

• Sales Experience: Proven track record in high-level sales roles, including closing

• Target-Oriented: Highly motivated by goals, consistently achieving and surpassing targets with a results-driven mindset.

• Exceptional Communication: Excellent verbal and written communication, with the ability to deliver compelling presentations and articulate complex concepts to clients and stakeholders.

• Customer-Centric Approach:Focused on understanding customer needs and delivering tailored, value-driven recommendations that align with their goals and drive success.

• Resilient and Tenacious: Demonstrates unwavering determination to persevere through challenges, maintaining motivation and bouncing back quickly from setbacks.

• Multi-Tasking and Client Management: Ability to efficiently manage multiple clients and campaigns simultaneously, ensuring high levels of customer satisfaction and campaign success.

• Adaptable: Flexible and resourceful, able to pivot quickly in response to changing situations, evolving customer demands, and product advancement

Desirable

• Expert in Cold Outreach: Skilled in engaging cold leads, particularly within established businesses, with a strong ability to build rapport and generate interest.
• Experience in Digital Advertising Sales: Demonstrated expertise in selling digital advertising solutions, including PPC, performance marketing, and other digital strategies.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £27,976.00 annual salary

• Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)

• Cut down on daily expenses - less spent on travel, lunches and workwear

• Ideal for maintaining a work life balance while still being part of a team

• Details

• Start date: Various start dates from June 2026

• Location: Natwest. Belfast City Centre

• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00

• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

*Please note that after successful completion of an assessment an interview via teams will take place\

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £27,976.00 annual salary

• Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)

• Cut down on daily expenses - less spent on travel, lunches and workwear

• Ideal for maintaining a work life balance while still being part of a team

• Details

• Start date: Various start dates from June 2026

• Location: Natwest. Belfast City Centre

• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00

• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

*Please note that after successful completion of an assessment an interview via teams will take place\

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £27,976.00 annual salary

• Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)

• Cut down on daily expenses - less spent on travel, lunches and workwear

• Ideal for maintaining a work life balance while still being part of a team

• Details

• Start date: Various start dates from June 2026

• Location: Natwest. Belfast City Centre

• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00

• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

*Please note that after successful completion of an assessment an interview via teams will take place\

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £27,976.00 annual salary

• Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)

• Cut down on daily expenses - less spent on travel, lunches and workwear

• Ideal for maintaining a work life balance while still being part of a team

• Details

• Start date: Various start dates from June 2026

• Location: Natwest. Belfast City Centre

• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00

• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

*Please note that after successful completion of an assessment an interview via teams will take place\

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £27,976.00 annual salary

• Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)

• Cut down on daily expenses - less spent on travel, lunches and workwear

• Ideal for maintaining a work life balance while still being part of a team

• Details

• Start date: Various start dates from June 2026

• Location: Natwest. Belfast City Centre

• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00

• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

*Please note that after successful completion of an assessment an interview via teams will take place\

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small?

If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!

Why work with us?

• Up to £27,976.00 annual salary (monthly pay)
• £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
• HYBRID working options - save on commuting costs with only 2 day’s in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
• We invest in training and give you all the tools you need to succeed
• Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
• We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated

Details

• Start date: Various dates from May 2026
• Location: Natwest, Newtownards
• Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

Please be advised that you will have to complete a face to face interview via teams

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small?

If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!

Why work with us?

• Up to £27,976.00 annual salary (monthly pay)
• £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
• HYBRID working options - save on commuting costs with only 2 day’s in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
• We invest in training and give you all the tools you need to succeed
• Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
• We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated

Details

• Start date: Various dates from May 2026
• Location: Natwest, Newtownards
• Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

Please be advised that you will have to complete a face to face interview via teams

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small?

If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!

Why work with us?

• Up to £27,976.00 annual salary (monthly pay)
• £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
• HYBRID working options - save on commuting costs with only 2 day’s in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
• We invest in training and give you all the tools you need to succeed
• Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
• We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated

Details

• Start date: Various dates from May 2026
• Location: Natwest, Newtownards
• Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

Please be advised that you will have to complete a face to face interview via teams

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small?

If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!

Why work with us?

• Up to £27,976.00 annual salary (monthly pay)
• £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
• HYBRID working options - save on commuting costs with only 2 day’s in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
• We invest in training and give you all the tools you need to succeed
• Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
• We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated

Details

• Start date: Various dates from May 2026
• Location: Natwest, Newtownards
• Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

Please be advised that you will have to complete a face to face interview via teams

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small?

If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!

Why work with us?

• Up to £27,976.00 annual salary (monthly pay)
• £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
• HYBRID working options - save on commuting costs with only 2 day’s in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
• We invest in training and give you all the tools you need to succeed
• Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
• We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated

Details

• Start date: Various dates from May 2026
• Location: Natwest, Newtownards
• Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

Please be advised that you will have to complete a face to face interview via teams

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small?

If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!

Why work with us?

• Up to £27,976.00 annual salary (monthly pay)
• £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
• HYBRID working options - save on commuting costs with only 2 day’s in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)
• We invest in training and give you all the tools you need to succeed
• Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
• We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated

Details

• Start date: Various dates from May 2026
• Location: Natwest, Newtownards
• Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

Please be advised that you will have to complete a face to face interview via teams

Firstly, what you get from *us!

• Perks at Work – Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. 
 
Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in