Customer Success & Account Management Jobs

Position: Senior Service Manager (Internal Name)

Location: Ringwood, Hampshire + Hybrid home working

Salary: £40k DOE + Benefits + Company Profit Share

Hours: 37.5 hours per week

The Role

Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client’s operational environment. You will be responsible for the day to day operation of their business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities.

Duties Include:

Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied.
Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability.
Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement.
Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes.
Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice.

Skills and Experience:

Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs.
Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice.
Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently.
Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements.
Ability to learn new technologies quickly.
Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure.
Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards.

The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license.

The Package:

Company Profit Share (first £3,600 is tax free)
22 days annual leave plus bank holidays, increasing with length of service
Birthday as additional paid leave
Additional paid leave (dependent on company performance)
Company sick pay policy
Pension Scheme
Private Medical Insurance including dental
Free Parking
Hybrid Working
Progression opportunities
Fresh fruit, the occasional pizza and a posh coffee machine!

Our Client

Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.

They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage progression for their colleagues, offering opportunities in other teams and departments.

Join their friendly company, where a great team and a positive culture await you.

Mobile Response Officer - Chiswick - England

Mobile Response Officer - Chiswick - England,

Do you have security experience and hold a UK Manual driving licence? Can you work independently while maintaining a high level of professionalism? Are you looking for a fast-paced, dynamic role where no two days are the same?

Quick…Apply now!

We are seeking Mobile Security Officers to join our security team, providing rapid response and proactive patrolling across multiple client sites. This role requires a high level of vigilance, strong problem-solving skills, and the ability to manage security concerns efficiently. You will be responsible for locking and unlocking premises, responding to alarms, and conducting site patrols as required.

Job Title: Mobile Security Officer Pay Rate: £13.39 per hour Shift Pattern: nights and weekends. Must be able to commute to Chiswick to collect vehicle and cover Chiswick and surrounding areas
Role Requirements: Full UK Manual Driving Licence & SIA Door Supervisor Licence

Knowledge and Skills Needed!

Good interpersonal skills with an ability to communicate clearly with people at all levels projecting a confident and professional manner.
To be able to observe and accurately record incidents as they occur.
Physically fit for the environment of the workplace.
To be always of smart appearance whilst representing the company image.
To be punctual in attendance.
Able to work with minimal supervision.
Proficient with mobile phone technology.

What Benefits will you receive??

Company vehicle provided for patrols
Financial support for SIA Licensing and renewals
Company Pension Scheme
Life Assurance benefits
Employee referral scheme
Career progression, training, and development opportunities

Additional benefits via our ReWard membership:

Discounted gym memberships
Savings at major retailers and travel providers
Restaurant and supermarket vouchers
Cinema tickets
Access to a 24/7 Employee Assistance Programme

Main Duties:

To provide regular foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
To effectively control the access to the client’s premises, examining documentation to ascertain the authenticity and authority to gain access.
Where provided to provide monitoring functions to CCTV and alarm functions. To be aware of the operation of those functions and to respond as required.
When required to assist and escort visitors to their destinations within the client complex.
To submit detailed reports on the discovery of issues relating to health and safety and crime to the relevant authority either verbally or in report form as required.
In line with Company policy carry out routine search procedures in a sensitive manner to include vehicles, buildings and persons.
To effectively deal with all incidents falling within the security remit and to effectively report all incidents to the relevant authority.
To provide a locking service as required, locking doors and gates as required by the client.
To provide a point of contact and information centre to staff and visitors.
To attain the first aid qualifications to meet the Company requirements under the health and safety regulations. (As required)
To maintain a log of all visitors, incidents and any other records that may be required by the client.
To maintain the client’s key safe to issue and record all movements of keys within the client’s premises.
To identify suspicious persons and actions and report such circumstances.

Must Haves:

Valid SIA Door Supervisor Licence
Full UK Manual Driving Licence
Previous experience in a mobile security role (preferred but not essential)
Strong customer service and communication skills
Ability to think quickly and solve problems under pressure
Positive attitude towards people and challenges
Ability to work independently and respond flexibly to different locations

Contract Support Officer - Kent - England

Contract Support Officer - Kent - England,

Are you looking to gain more experience within the security industry? Are you an experienced security officer looking for flexible hours across multiple sites in Kent and would like the opportunity to apply your skills and experience within the South team at Ward?

…Apply now!

As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff, you will be vigilant and be the first point of call for any suspicious activity. Within this you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.

The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last minute cover when contacted. Full flexibility is a must for this role.
Role: Contract Support Officer Pay Rate: £12.70 per hour
Shift Pattern: Days, Nights and Weekends (full flexibility required)
Location: Sites based in Kent Regions.
Role Requirements: Door Supervisor SIA licence and UK Driving licence and use of own vehicle (essential)
What benefits we offer via our ReWard membership :

Discounted gym membership
Retail vouchers
Restaurant and Supermarket vouchers
Cinema tickets
24/7 free Employee Assistance programme

Other benefits include:

SIA Licensing savings scheme
Cycle to work salary sacrifice scheme
Pension and Life Assurance benefits

Main Duties:

To provide the security measures necessary for the safeguarding of the property and people within the premises
Cover reception duties if/when required (Front of House experience is desired)
To protect the premises above from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client’s business.
To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
To detect, where possible, those responsible for losses or malicious damage to the client’s property.
To ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client’s personnel or visitors whom the client management can verify.
To ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged.
To provide a robust and efficient emergency response system to any emergency within the premises/building.
To offer advice / assistance staff and visitors
Protect the premises, property and personnel from theft, damage and violence
Patrol the site and buildings to prevent fire, flood, theft and damage
To deter unauthorised activity
Search premises and people as instructed
Provide access to cleaners and maintenance staff as instructed
Provide first aid response
Provide staff to assist, as directed, in support of programmes, corporate events and functions
Checking and validating all staff, visitors and contractors passes
Issue and log keys; ensure their security and safe return after use
Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms
Maintaining a log of occurrences
Production of incident reports
Direct and assist visitors
Locking and unlocking of offices as necessary
Checking of firefighting equipment
Monitoring and overseeing the effective performance of security equipment
Comply with and operate site security instructions and policies
Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats

Must Haves:

Valid SIA licence
Valid CCTV licence (desired, not essential)
UK Drivers licence (essential)
Proven work experience as a Security Officer (minimum 1 year)
Experience in Front of House/Reception duties
Excellent customer service and communication skills
High level of self-presentation
IT literate- Ability to operate detecting systems and emergency equipment
Quick thinking and problem-solving skills
A positive attitude to dealing with people and taking on challenges

Security Officer - Derby - DE1 - England

Security Officer - Derby - DE1 - England, DE1 2AY

Are you an experienced Security Officer looking for your next professional opportunity? If you take pride in delivering exceptional service, have the skills to excel, and are ready to embrace new challenges, we would love to hear from you!

…Apply now!
Ward Security is seeking a skilled and professional individual to join our team at our vibrant leisure destination in the heart of Derby. The ideal candidate will possess a wide range of skills and experience necessary to deliver an effective, efficient, and professional security service that meets the needs of the client and ensures the safety of people, property, and assets. Act as a key point of contact for staff, visitors, and tenants, the candidate will be expected to communicate effectively at all levels, both verbally and in writing, while always conducting in a professional manner.

Position: Security Officer

Pay rate: £12.72 per hour

Shift Pattern: Friday, Saturday and Sunday 18:00 - 06:00

Location: Derby, DE1

Role Requirements: Valid SIA licence

Benefits include:

Financial support for SIA Licensing and renewal
Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Employee referral scheme
Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

Main Duties:

Act as a point of contact and information center to staff and visitors and tenants
Always conduct yourself in a professional manner
Ensure all instructions, both written and verbal are adhered to
Guard access points, permitting or refusing entry, restraining trespassers
Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
Complete daily reports, including relevant information, observations, surveillance footage, and signatures
Excellent communication skills to all levels – verbally, written, phone and by security radio’s

Must have:

Valid Frontline SIA license and CCTV Licence
Proven work experience as a Security Officer
Excellent customer service and communication skills
High level of self-presentation
IT literate- Ability to operate detecting systems and emergency equipment
Quick thinking and problem-solving skills
A positive attitude to dealing with people and taking on challenges

Security Officer - WC2H, London - England

Security Officer - WC2H, London - England,

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role : Security Officer
Pay Rate: £13.89 per hour
Shift Pattern: Week 1 - Mon,Tue,Fri,Sat and Sun nights. Week 2 - Wed,Thurs nights and Sat and Sun days
Location : WC2H , London .
Role Requirements: SIA License

Benefits include:

Financial support for SIA Licensing and renewal
Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Employee referral scheme
Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

Must have:

Valid SIA licence
Good customer service and communication skills
Proven work experience as a Security Officer(min 1year)
Excellent customer service and communication skills
Professional attitude and appearance
Have an ability to deliver succinct and clear verbal and written reports where necessary.
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Experience within a Cooperate Security (min 1year)
Surveillance skills and detail orientation
5-year checkable work history
IT literate- Ability to operate detecting systems and emergency equipment

Main Duties:

Act as a point of contact and information center to staff and visitors.
Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
Report any issues to the supervisor or duty manager
Always conduct yourself in a professional manner
Respond to emergencies
Deal with conflict in an appropriate manner if required
Write up incidents to the standard expected by Management
Carry out ID checks
Be vigilant to the Health and Safety risks
Work on own initiative
Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.

Contract Support Officer - Birmingham - England

Contract Support Officer - Birmingham - England,

Are you looking to gain more experience within the security industry? Are you an experienced security officer looking for flexible hours across multiple sites in Birmingham region of the UK and would like the opportunity to apply your skills and experience within the Birmingham Tea at Ward?

…Apply now!

As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff, you will be vigilant and be the first point of call for any suspicious activity. Within this you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.

The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last minute cover when contacted. Full flexibility is a must for this role.
Role: Contract Support Officer Pay Rate: £12.70 per hour
Shift Pattern: Days, Nights and Weekends (full flexibility required)
Location: Sites based in Birmingham.
Role Requirements: Door Supervisor SIA licence and UK Driving licence and use of own vehicle (essential)
What benefits we offer via our ReWard membership :

Discounted gym membership
Retail vouchers
Restaurant and Supermarket vouchers
Cinema tickets
24/7 free Employee Assistance programme

Other benefits include:

SIA Licensing savings scheme
Cycle to work salary sacrifice scheme
Pension and Life Assurance benefits

Main Duties:

To provide the security measures necessary for the safeguarding of the property and people within the premises
Cover reception duties if/when required (Front of House experience is desired)
To protect the premises above from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client’s business.
To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
To detect, where possible, those responsible for losses or malicious damage to the client’s property.
To ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client’s personnel or visitors whom the client management can verify.
To ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged.
To provide a robust and efficient emergency response system to any emergency within the premises/building.
To offer advice / assistance staff and visitors
Protect the premises, property and personnel from theft, damage and violence
Patrol the site and buildings to prevent fire, flood, theft and damage
To deter unauthorised activity
Search premises and people as instructed
Provide access to cleaners and maintenance staff as instructed
Provide first aid response
Provide staff to assist, as directed, in support of programmes, corporate events and functions
Checking and validating all staff, visitors and contractors passes
Issue and log keys; ensure their security and safe return after use
Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms
Maintaining a log of occurrences
Production of incident reports
Direct and assist visitors
Locking and unlocking of offices as necessary
Checking of firefighting equipment
Monitoring and overseeing the effective performance of security equipment
Comply with and operate site security instructions and policies
Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats

Must Haves:

Valid SIA licence
Valid CCTV licence (desired, not essential)
UK Drivers licence
Proven work experience as a Security Officer (minimum 1 year)
Experience in Front of House/Reception duties
Excellent customer service and communication skills
High level of self-presentation
IT literate- Ability to operate detecting systems and emergency equipment
Quick thinking and problem-solving skills
A positive attitude to dealing with people and taking on challenges

Front of House Officer - SE1, London - England

Front of House Officer - SE1, London - England,

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Front of House Officer to safeguard a prominent facility in Central London.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role : Front of House Officer
Pay Rate: £13.85 per hour
Shift Pattern: Saturday to Sunday, nights
Location : SE1, London
Role Requirements: SIA License

Benefits include:

Financial support for SIA Licensing and renewal
Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Employee referral scheme
Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

Must have:

Valid SIA licence
Good customer service and communication skills
Proven work experience as a Front of House Officer(min 1year)
Excellent customer service and communication skills
First Aid trained
Professional attitude and appearance
Have an ability to deliver succinct and clear verbal and written reports where necessary.
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Surveillance skills and detail orientation
5-year checkable work history
IT literate- Ability to operate detecting systems and emergency equipment

Main Duties:

Act as a point of contact and information center to staff and visitors.
Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
Report any issues to the supervisor or duty manager
Always conduct yourself in a professional manner
Respond to emergencies
Deal with conflict in an appropriate manner if required
Write up incidents to the standard expected by Management
Carry out ID checks
Be vigilant to the Health and Safety risks
Work on own initiative

Dedicated Contract Support Officer - EC4V, London - England

Dedicated Contract Support Officer - EC4V, London - England,

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Dedicated Contract Support Officer to safeguard a prominent facility in London.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role : Dedicated Contract Support Officer
Pay Rate: £13.54 per hour
Shift Pattern: Days, nights and weekends
Location : EC4V , London .
Role Requirements: SIA License

Benefits include:

Financial support for SIA Licensing and renewal
Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Employee referral scheme
Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

Must have:

Valid Frontline SIA license
Proven work experience as a Cooperate Security Officer -min 1 year
Good customer service and communication skills
High level of self-presentation
Basic IT skills
Quick thinking and problem-solving skills
A positive attitude to dealing with people and taking on challenges

Main Duties:

Act as a point of contact and information center to staff and visitors and tenants
Always conduct yourself in a professional manner
Ensure all instructions, both written and verbal are adhered to
Guard access points, permitting or refusing entry, restraining trespassers
Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
Complete daily reports, including relevant information, observations, surveillance footage, and signatures
Excellent communication skills to all levels – verbally, written, phone and by security radios

Dedicated Contract Support - EC1A, London - England

Dedicated Contract Support - EC1A, London - England,

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Dedicated Contract Support Officer to safeguard a prominent facility in London.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role : Dedicated Contract Support Officer
Pay Rate: £13.85 per hour
Shift Pattern: Days, Night & Weekends
Location : EC1A , London .
Role Requirements: SIA License

Benefits include:

Financial support for SIA Licensing and renewal
Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Employee referral scheme
Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

Must have:

Valid Frontline SIA license
Proven work experience as a Cooperate Security Officer -min 1 year
Good customer service and communication skills
High level of self-presentation
Basic IT skills
Quick thinking and problem-solving skills
A positive attitude to dealing with people and taking on challenges

Main Duties:

Act as a point of contact and information center to staff and visitors and tenants
Always conduct yourself in a professional manner
Ensure all instructions, both written and verbal are adhered to
Guard access points, permitting or refusing entry, restraining trespassers
Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
Complete daily reports, including relevant information, observations, surveillance footage, and signatures
Excellent communication skills to all levels – verbally, written, phone and by security radios

National Operations Centre - Advisor - England

National Operations Centre - Advisor - England, ME4 4TZ

We are seeking a highly organised and proactive CCTV Advisor to join our National Operations Centre (Control Room) team. You’ll be at the heart of our operations monitoring CCTV and alarms, dispatching mobile teams, and supporting live incidents across a wide client base. This role is ideal for those with strong attention to detail, positive attitude, clear communication skills, and the flexibility for working hours.

Job Title: Control Room Advisor – known internally as NOC Advisor
Pay Rate: £13.70
Shift Pattern: Dayshifts 4 on 4 off
Location: Chatham, Kent (HQ)
Role Requirements: Must have a Valid SIA CCTV Licence

Benefits Include:

Financial support for SIA Licensing and renewals
Company Pension Scheme
Life Assurance benefits
Employee referral scheme
Career progression, training, and development opportunities

Additional benefits via our ReWard membership:

Discounted gym memberships
Savings at major retailers and travel providers
Restaurant and supermarket vouchers
Cinema tickets
Access to a 24/7 Employee Assistance Programme

Main Duties:

Monitor multiple CCTV systems and alarms across client premises
Respond to alerts and dispatch mobile officers as needed
Maintain accurate logs and incident records using control room software
Liaise with clients and internal teams professionally
Follow strict data protection and escalation protocols
Deliver clear and detailed handovers between shifts

Must Haves:

Valid SIA CCTV Licence
Experience in a control room or security coordination role
Strong verbal communication and written reporting skills
Ability to remain calm, alert, and responsive during critical incidents
Tech-savvy with basic IT knowledge (incident logging, CCTV software, emails)
Flexible, reliable, and able to cover shifts at short notice
A team player with the confidence to make independent decisions

Account Manager - South Region - England

Account Manager - South Region - England,

Are you ready to take the next step in your security management career?
Join us and help shape a safer, stronger future — for our clients, our teams, and our communities.

At Ward Security , we’re looking for a driven Account Manager to take ownership of a key client portfolio within our South Region.

If you’re a confident leader with a passion for operational excellence, people development, and client satisfaction, this is your opportunity to play a pivotal role in shaping the future of a growing and respected security business.

The Role

As Account Manager , you’ll be fully accountable for the operational and financial performance of your designated account portfolio.

You’ll lead from the front, managing security teams, building strong client relationships, and ensuring all contractual, compliance, and health & safety standards are met.

You’ll act as the primary point of contact for clients, while working closely with senior leaders and internal departments to deliver a consistently high-quality service.

Key Responsibilities

Lead and oversee day-to-day security operations, ensuring excellence in service delivery
Manage and motivate site-based teams, setting clear standards and leading by example
Conduct client contract review meetings, producing accurate reports and action plans
Ensure all site documentation, assignment instructions, and procedures are accurate and compliant
Carry out and support risk assessments to identify and mitigate security risks
Support audits and quality management systems in line with ISO 9001
Assist with mobilisation of new contracts and growth of the regional portfolio
Liaise with supervision, response teams, community police, and internal stakeholders
Support recruitment, induction, training, supervision, and performance appraisals
Promote and uphold Company Health & Safety and Environmental policies
Contribute to business development, marketing activities, and new opportunities
Attend management meetings and collaborate with fellow Account Managers to share best practice

What We’re Looking For

Essential Experience & Skills

Minimum 3 years’ experience in the manned security industry
At least 2 years’ management experience
Valid SIA Licence
Strong working knowledge of Microsoft Office
Excellent organisational, communication, and administration skills
Proven leadership ability with a focus on team motivation and performance

Personal Attributes

Self-motivated, proactive, and adaptable
Professional, confident, and well-presented
Strong written and spoken English
Flexible, collaborative, and solution-focused

Role: Account Manager Pay Rate: £44,000 per annum
Location: South Region - Reading and surrounding areas Role Requirements: SIA License

Benefits include:

Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

Contract Support Officer - London - England

Contract Support Officer - London - England,

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Contract Support Officer to safeguard a prominent facility in London.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role : Contract Support Officer
Pay Rate: £13.85 per hour
Shift Pattern: Days, nights and weekends
Location : London .
Role Requirements: SIA License

Benefits include:

Financial support for SIA Licensing and renewal
Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Employee referral scheme
Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

Must have:

Valid SIA licence
Good customer service and communication skills
Proven work experience as a Security Officer(min 1year)
Excellent customer service and communication skills
Professional attitude and appearance
Have an ability to deliver succinct and clear verbal and written reports where necessary.
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Experience within a Cooperate Security (min 1year)
Surveillance skills and detail orientation
5-year checkable work history
IT literate- Ability to operate detecting systems and emergency equipment

Main Duties:

Act as a point of contact and information center to staff and visitors.
Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
Report any issues to the supervisor or duty manager
Always conduct yourself in a professional manner
Respond to emergencies
Deal with conflict in an appropriate manner if required
Write up incidents to the standard expected by Management
Carry out ID checks
Be vigilant to the Health and Safety risks
Work on own initiative
Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.

Security Officer - EC4N, London - England

Security Officer - EC4N, London - England,

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in London.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role : Security Officer
Pay Rate: £14.50 per hour
Shift Pattern: Saturday and Sunday (Days 12hrs), Monday and Tuesday (Nights 13hrs) - 3 off
Location : EC4N , London .
Role Requirements: SIA License

Benefits include:

Financial support for SIA Licensing and renewal
Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Employee referral scheme
Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

Must have:

Valid SIA licence
Good customer service and communication skills
Proven work experience as a Security Officer(min 1year)
Excellent customer service and communication skills
Professional attitude and appearance
Have an ability to deliver succinct and clear verbal and written reports where necessary.
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Experience within a Cooperate Security (min 1year)
Surveillance skills and detail orientation
5-year checkable work history
IT literate- Ability to operate detecting systems and emergency equipment

Main Duties:

Act as a point of contact and information center to staff and visitors.
Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
Report any issues to the supervisor or duty manager
Always conduct yourself in a professional manner
Respond to emergencies
Deal with conflict in an appropriate manner if required
Write up incidents to the standard expected by Management
Carry out ID checks
Be vigilant to the Health and Safety risks
Work on own initiative
Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.

Security Officer - Guildford - GU2 - England

Security Officer - Guildford - GU2 - England, GU2 7YL

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and always maintain a professional demeanour? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Security Officer to safeguard a prominent facility in Guildford.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation. Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role: Security Officer Pay Rate: £13.25 per hour Shift Pattern: Two weeks roster pattern. Days, Nights, Mon-Sun. 2off, 2 on, 1off, 4on, 2off, 3on.
Location: GU2 7YL Role Requirements: SIA License

Benefits include:

Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Employee referral scheme
Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

Must have:

Valid SIA licence
Good customer service and communication skills
Proven work experience as a Security Officer (min 1year)
Excellent customer service and communication skills
Professional attitude and appearance
Have an ability to deliver succinct and clear verbal and written reports where necessary.
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Experience within a Cooperate Security (min 1year)
Surveillance skills and detail orientation
5-year checkable work history
IT literate- Ability to operate detecting systems and emergency equipment

Main Duties:

Act as a point of contact and information centre to staff and visitors.
Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
Report any issues to the supervisor or duty manager
Always conduct yourself in a professional manner
Respond to emergencies
Deal with conflict in an appropriate manner if required
Write up incidents to the standard expected by Management
Carry out ID checks
Be vigilant to the Health and Safety risks
Work on own initiative
Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.

CCTV Operator - High Wycombe - England

CCTV Operator - High Wycombe - England, HP11 2JZ

CCTV Operator – High Wycombe (HP11 2JZ)

Pay: £15.50 per hour
Shifts: 4 days / 4 off / 4 nights (42 hours per week)

We are recruiting an experienced and proactive CCTV Operator to support a 24/7 University Control Room. You will act as the central point for campus security, coordinating incidents, supporting the Security Team, and ensuring the safety of students, staff, visitors, and property.

Benefits

Cycle-to-work scheme, pension, life assurance
Referral bonus, training & development
ReWard perks : gym discounts, retailer & travel savings, restaurant and supermarket vouchers, cinema tickets
24/7 Employee Assistance Programme

Role Responsibilities

Deliver and supervise in-house security services across campus
Coordinate Security staff and ensure adequate resource cover
Gather and share intelligence affecting University safety
Support preparation for Martyn’s Law (launch Spring 2027)
Oversee physical and electronic patrols to deter crime and anti-social behaviour
Deploy resources effectively and maintain task/event schedules
Respond quickly to alarms, incidents, and safety concerns
Operate all control room systems (CCTV, radios, access control, databases)
Lead incident management from minor issues to critical situations
Produce accurate incident reports and identify or escalate risks
Liaise with Police and external agencies when required
Ensure 24/7 contact and response coverage across all areas
Monitor contractors and ensure compliance
Adjust working hours when necessary and complete required training
Follow all legislation, policies, and instructions from Security Management
Carry out additional duties as required by the department

Requirements

Valid SIA Frontline & CCTV Licence (essential)
At least 1 year experience as a Security Officer or CCTV Operator
Excellent communication, customer service, and team motivation skills
Strong personal presentation and professional attitude
IT literate; able to operate security/emergency systems
Experience with Microsoft Word, Excel, PowerPoint
Quick thinker with good problem-solving ability
Proactive, reliable, and confident dealing with people
5-year checkable work history

Security Officer - Gillingham - England

Security Officer - Gillingham - England, ME7

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable Security Officer to safeguard a facility in Gillingham, Kent.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role : Security Officer
Pay Rate: £13.07 per hour
Shift Pattern: 4 on 4 off Days and Nights
Location : Shopping Centre, Gillingham, Kent
Role Requirements: SIA License

Benefits include:

Financial support for SIA Licensing and renewal
Cycle to work salary sacrifice scheme
Company Pension scheme
Life Assurance benefits
Employee referral scheme
Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

Discounted gym membership
Discounts at major retailers and travel suppliers
Restaurant and Supermarket vouchers
Cinema tickets
Access to 24/7 free Employee Assistance programme

Must have:

Valid SIA licence
Good customer service and communication skills
Proven work experience as a Security Officer(min 1year)
Excellent customer service and communication skills
Professional attitude and appearance
Have an ability to deliver succinct and clear verbal and written reports where necessary.
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Surveillance skills and detail orientation
5-year checkable work history
IT literate- Ability to operate detecting systems and emergency equipment

Main Duties:

Act as a point of contact and information center to staff and visitors.
Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
Report any issues to the supervisor or duty manager
Always conduct yourself in a professional manner
Respond to emergencies
Deal with conflict in an appropriate manner if required
Write up incidents to the standard expected by Management
Carry out ID checks
Be vigilant to the Health and Safety risks
Work on own initiative
Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.

Elite Officer - London - England

Elite Officer - London - England,

Do you have proven security experience and outstanding communication skills?
Can you deliver exceptional customer service while maintaining a professional and confident presence?
Are you able to stay positive, proactive, and composed no matter what challenges arise?

If so… apply now!

We are recruiting Elite Contract Support Officers to protect and support a portfolio of high-profile, prestigious sites across London.

This role calls for security professionals who are adaptable, highly presentable, and exceptional in both communication and customer interaction. You will ensure a safe, secure, and welcoming environment for staff, visitors, and clients at all times. A strong background in corporate security, excellent IT proficiency, and the ability to multitask effectively are essential.

Role: Elite Contract Support Officer

Pay Rate: £14.70 per hour
Hours: Minimum 40 hours per week
Shift Pattern: Various (Days, Nights & Weekends – must be fully flexible)
Location: London (multiple prestigious sites)
Requirement: Valid Frontline and CCTV SIA Licence

Benefits Include:

Financial support for SIA licensing and renewal
Cycle-to-work salary sacrifice scheme
Company pension scheme
Life assurance
Employee referral scheme
Career progression, training, and development opportunities

Plus additional ReWard membership benefits:

Discounted gym membership
Retail and travel discounts
Restaurant and supermarket vouchers
Cinema ticket discounts
24/7 free Employee Assistance Programme

Main Duties:

Act as a professional point of contact and information centre for staff, visitors, and tenants
Maintain exceptional communication and customer interaction at all times
Follow all written and verbal instructions precisely
Control access points and manage visitor entry
Conduct regular patrols to protect people, property, and assets
Investigate incidents and take appropriate action in line with policy
Complete accurate daily reports, logs, and surveillance documentation
Communicate effectively across all platforms, including verbal and written

Must-Haves:

Valid frontline SIA licence and CCTV
Minimum 2 year’s corporate security experience
Exceptional communication and customer service skills
Excellent personal presentation and professionalism
IT literate and confident using security systems and emergency equipment
Fast thinker with strong problem-solving skills
Positive attitude and resilience when facing challenges
Ideally available across 7 days per week

Mobile Response Officer Relief - Chiswick - England

Mobile Response Officer Relief - Chiswick - England,

Do you have previous security experience and hold a UK Manual driving licence? Can you work independently while maintaining a high level of professionalism? Are you looking for a fast-paced, dynamic role where no two days are the same?

…Apply now!

We are seeking Relief Mobile Security Officers to join our security team, providing rapid response and proactive patrolling across multiple client sites. This role requires a high level of vigilance, strong problem-solving skills, and the ability to manage security concerns efficiently. You will be responsible for locking and unlocking premises, responding to alarms, and conducting site patrols as required.

Job Title: Relief Mobile Security Officer (Zero Hours) Pay Rate: £13.39 per hour Shift Pattern: Nights and Weekends Location: Chiswick and surrounding areas Role Requirements: Full UK Manual Driving Licence & SIA Door Supervisor Licence

Benefits Include:

Company vehicle provided for patrols
Financial support for SIA Licensing and renewals
Company Pension Scheme
Life Assurance benefits
Employee referral scheme
Career progression, training, and development opportunities

Additional benefits via our ReWard membership :

Discounted gym memberships
Savings at major retailers and travel providers
Restaurant and supermarket vouchers
Cinema tickets
Access to a 24/7 Employee Assistance Programme

Main Duties:

Conduct regular mobile patrols to ensure security across client sites
Respond quickly to alarms and security concerns raised by the Network Operations Centre (NOC)
Lock and unlock client premises as required
Operate a company vehicle safely while traveling between sites
Document and report all incidents, including security breaches, accidents, or unusual occurrences
De-escalate conflicts and disputes calmly and professionally
Maintain a high standard of customer service while engaging with clients, staff, and visitors

Must Haves:

Valid SIA Door Supervisor Licence
Full UK Manual Driving Licence
Previous experience in a mobile security role (preferred but not essential)
Strong customer service and communication skills
Ability to think quickly and solve problems under pressure
Positive attitude towards people and challenges
Ability to work independently and respond flexibly to different locations

Customer Relations Apprentice | Prentis Cysylltiadau Cwsmeriaid - Pontypridd, Wales

Salary: National Living Wage

Be you

Be empowered

Be a Transport for Wales Apprentice

Customer Relations Apprenticeship

Contract type: this is a two-year fixed-term contract

*\ Note: You must hold the relevant right to work in the UK for the duration of the Apprenticeship Academy. We are not currently able to provide sponsorship.*\

Our Apprenticeship Academy

Whether you’re making your first transition into employment or changing careers and would like the opportunity to gain further qualifications without following the traditional educational route, an apprenticeship with us could be just the ticket to help you achieve your career goals and aspirations.

We firmly believe that everybody deserves opportunities to access apprenticeships and our aim is moving towards a diverse organisation at all levels. We want to be fully representative of our diverse communities across Wales.

The Role

To support the delivery of a positive and consistent customer experience by assisting with the management of customer enquiries, feedback, and complaints, and contributing to service improvement. The Customer Relations Apprentice will rotate across relevant business areas, in order to develop a broader understanding of operational activity and requirements.

Role responsibilities

You’ll professionally handle escalated contact centre calls, resolving issues at first contact where possible and escalating complex concerns to the appropriate teams or senior members of the team, ensuring all cases are handled effectively and in line with company policies.
You’ll produce high-quality written responses to our customers by following our company tone, timescales, and content guidelines to craft clear and accurate communications to ensure all customer responses meet our quality standards and deliver a consistent experience.
You will support the investigation of customer cases, by using a variety of methods, such as liaising with other internal departments, industry stakeholders and utilising industry systems, to build greater understanding of the contact circumstance.
You’ll provide an engaging and informative interactive experience for customers via online media platforms by responding to messages and posting key updates in a friendly and approachable manner, aligned with our brand voice to support the delivery of our wider social media strategy and strengthen customer engagement.

Who we’re looking for

Ability to work to targets within a fast-paced environment with multiple Priorities.
Good time management and organisational skills.
Pass the testing within the initial application process. This testing is used to uncover alignment to our values, behaviour and core apprentice attributes, all of which can be found above.
You’ll need to be available to start the Apprenticeship Scheme in early September 2026.

*Please include all your relevant qualifications as listed in the essential and desirable criteria for the role. We won’t be able to consider your application otherwise.

Is it right for me?

To help you decide, have a think if these apply to you.

Most of our apprenticeships are open to anyone over the age of 16 and there’s no upper age limit. Please note that for safety critical roles the minimum age will be higher.
You must not have already achieved a similar or higher-level qualification in the apprenticeship role you have applied for. For example, if you have a degree in Engineering, you will not be eligible to apply for an Engineering apprenticeship. However, you could apply for another apprenticeship in a different profession, such as Finance.
You will not be eligible for an apprenticeship if you are enrolled in/studying towards another qualification, as the apprenticeship is a full-time role with study commitments.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We’re changing the way the transport industry looks. By celebrating and embracing differences, we’re building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We’re building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps

See attached Job Description for further details and how to apply. If you want to find out more about what we’re doing in Wales, see our Annual Report.

Once you’ve submitted your application, we’ll invite you to a friendly and relaxed assessment day, followed by a final interview.

We’re a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above.

However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

At TfW, we’re looking to see your skills, potential, and enthusiasm. While we fully support the use of AI as a tool for learning, we want to assess applicants based on their own abilities. Therefore, applications must be completed without AI assistance. If AI content is identified, unfortunately, we won’t be able to consider the application.

Train Planning Apprentice | Prentis Cynllunio Trenau - Cardiff, Wales

Salary: National Living Wage

Be you

Be empowered

Be a Transport for Wales Apprentice

Train Planning Apprentice

Contract type: this is a two-year fixed-term contract

*\ Note: You must hold the relevant right to work in the UK for the duration of the Apprenticeship Academy. We are not currently able to provide sponsorship.*\

Our Apprenticeship Academy

Whether you’re making your first transition into employment or changing careers and would like the opportunity to gain further qualifications without following the traditional educational route, an apprenticeship with us could be just the ticket to help you achieve your career goals and aspirations.

We firmly believe that everybody deserves opportunities to access apprenticeships and our aim is moving towards a diverse organisation at all levels. We want to be fully representative of our diverse communities across Wales.

The Role

The Train Planning apprentice will support the Train Planning team to deliver our timetable commitments, maximise the use of our fleet of trains and ensure traincrew resource is used productively

Role responsibilities

You’ll support the alteration of Transport for Wales services by preparing and sending timetable bids to Network Rail to accommodate engineering works and special events.
You’ll support the preparation, amendment and distribution of rolling stock diagrams by using our bespoke train planning software to ensure our fleet of trains are used to maximum efficiency.
You’ll support the preparation, amendment and distribution of traincrew diagrams by using our bespoke train planning software to ensure all timetabled services are covered efficiently and in compliance with industry and union regulations.
You’ll support the updating and distribution of timetable overview documents by keeping up to date on any previous amendments made to the timetable due to engineering works or special events, to ensure that all changes to the timetable are communicated to our internal colleagues and customers.

Who we’re looking for

Good written and verbal communication.
Good IT skills.
Pass the testing within the initial application process. This testing is used to uncover alignment to our values, behaviour and core apprentice attributes, all of which can be found above.
You’ll need to be available to start the Apprenticeship Scheme in early September 2026.

*Please include all your relevant qualifications as listed in the essential and desirable criteria for the role. We won’t be able to consider your application otherwise.

Is it right for me?

To help you decide, have a think if these apply to you.

Most of our apprenticeships are open to anyone over the age of 16 and there’s no upper age limit. Please note that for safety critical roles the minimum age will be higher.
You must not have already achieved a similar or higher-level qualification in the apprenticeship role you have applied for. For example, if you have a degree in Engineering, you will not be eligible to apply for an Engineering apprenticeship. However, you could apply for another apprenticeship in a different profession, such as Finance.
You will not be eligible for an apprenticeship if you are enrolled in/studying towards another qualification, as the apprenticeship is a full-time role with study commitments.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We’re changing the way the transport industry looks. By celebrating and embracing differences, we’re building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels.

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We’re building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps

See attached Job Description for further details and how to apply. If you want to find out more about what we’re doing in Wales, see our Annual Report.

Once you’ve submitted your application, we’ll invite you to a friendly and relaxed assessment day, followed by a final interview.

We’re a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above.

However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

At TfW, we’re looking to see your skills, potential, and enthusiasm. While we fully support the use of AI as a tool for learning, we want to assess applicants based on their own abilities. Therefore, applications must be completed without AI assistance. If AI content is identified, unfortunately, we won’t be able to consider the application.

Business Development Manager Claims

A highly respected and rapidly growing Accident Management Company based in Bristol are keen to speak to you if you have a sales/business development background within insurance. This is your chance to play a key role in transforming how the motor trade and insurance industry supports accident victims. If you're ready to drive partnerships, grow your network, and make a genuine impact - we'd love to hear from you. Plain and simple they want you to join them to drive growth, build relationships and make a difference. They are a growing accident management company specialising in helping drivers who've been involved in non-fault accidents. Their mission is simple: to take the stress out of the claims process by providing a seamless, professional service from roadside to repair. They are in the process of expanding their network of referral agents - and as such are now looking for a results-driven Business Development Managerto lead the charge. You'll be responsible for building and strengthening relationships with key referral partners - from independent garages and body shops to insurance brokers, car dealerships, fleet operators, and taxi firms. Your goal is to introduce their accident management services so that they become the trusted go-to solution when your clients customers need help after a non-fault accident. You will be tasked with identifying and approaching potential referral partners within the motor and insurance sectors, promoting the benefits of referring clients to your accident management service. This will include nurturing and growing a pipeline of active agents across your territory, delivering training and support to partners so they understand the process and feel confident referring, being tasked with hitting monthly KPIs for new partner acquisition and referral volumes. You will have the backing of a supportive team here and full training on their services and systems to help you do the job to the best of your abilities. To be considered for this role you will need proven B2B sales experience within the insurance sector, within an accident management or claims company or working for an insurer or MGA where you have managed broker relationships, with strong communication, relationship-building, and negotiation skills. You will also need to be highly self-motivated with a proactive approach and a hunger and drive to grow the network. Please note a Full UK driving licence will be needed (as field-based travel is to be expected). Salary on offer is dependant on experience - £45-£70k+ performance-based commission, company car or allowance. They expect someone to ideally be able to commit to at least 2 days a week in the office.