Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view of global energy flows in real-time, bringing transparency and efficiency to the energy markets and helping society as a whole.

The Role

We’re rebuilding our sales operating system from the ground up. Right now, pipeline is inconsistent, forecasting is unreliable, and process discipline is weak. That creates friction across the entire commercial organisation-from lead handoff through to close. We’re not looking for someone to just report on that; we’re looking for someone to fix it.

This role owns the design and enforcement of how sales actually operates-from pipeline structure and stage discipline through to forecasting and performance visibility. You’ll work directly with the VP of Revenue Operations to turn a fragmented system into a repeatable, governed revenue engine.

What You’ll Do

• Build the Sales Operating System
  • Define the sales process end-to-end-stages, entry/exit criteria, qualification standards
  • Design pipeline structure that reflects reality, not rep sentiment
  • Replace ad hoc workflows with clear, enforceable process
• Impose Pipeline Discipline
  • Clean up and continuously govern pipeline hygiene
  • Eliminate stale deals, enforce close date integrity, and drive accountability
  • Introduce lifecycle logic (progress, stall, recycle, close)
• Make Forecasting Real
  • Build forecasting frameworks grounded in actual deal signals
  • Define categories, inspection cadence, and expectations
  • Move the business from opinion based forecasts to evidence based predictions
• Improve Funnel Performance
  • Analyse and fix conversion gaps across the funnel
  • Increase pipeline velocity and reduce sales cycle length
  • Improve pipeline coverage and rep productivity through better structure
• Turn Process into System
  • Translate sales process into scalable CRM design (fields, workflows, guardrails)
  • Define what “minimum viable truth” looks like in the system-and enforce it
  • Structure data so reporting reflects how the business actually operates
• Partner Across the Organisation
  • Work directly with Sales leaders and regional MDs to drive adoption
  • Align with Marketing Ops on lead flow, routing, and conversion
  • Partner with Data to ensure models reflect real commercial logic
  • Bridge strategy and execution-this is not a back office role

What We’re Looking For You’ve Done This Before

• Built sales processes from scratch (0 1), not just optimised existing ones
• Scaled and refined those processes (1 N) in a growing B2B SaaS environment
• Owned pipeline management and forecasting, not just reported on it

You Think in Systems

• You don’t just fix symptoms-you design the underlying structure
• You can translate messy reality into clear process, data, and workflows
• You’re comfortable operating across process, systems, and data

You Can Execute

• Hands on enough to build dashboards, define CRM logic, and implement workflows
• Structured enough to model data and guide data teams effectively
• Pragmatic: you ship, iterate, and improve

You Drive Behaviour Change

• Comfortable pushing back on Sales when needed
• Able to introduce structure without slowing the business down
• Focused on outcomes, not activity

You Understand Where This Is Going

• Experience embedding AI into sales workflows (e.g. pipeline inspection, call analysis, prioritisation, or automation) and using it to drive productivity and decision making

Benefits

• Private Health Insurance offered via Vitality
• Global Volunteering Policy

Location

London, 100% office based (no remote work)

Languages

Dutch

Company

Market-leading European Financial Investment Firm

Overview

A market-leading European financial investment company is seeking a Dutch speaking Graduate Client Services Associate to join their dynamic team.

The role of the Dutch speaking Client Services Associate

As a Dutchspeaking Client Services Associate, you will have the unique chance to work closely with existing clients, enhancing the quality of service they receive. This role offers the perfect blend of client interaction and operational insight, allowing you to gather feedback, identify areas for improvement, and propose innovative solutions. Comprehensive training will be provided, ensuring you are well-equipped to excel in your role.

Key Responsibilities

• Engage directly with major banks and financial institutions to assist with administrative and operational processes
• Gain exposure to business operations across various European markets
• Produce reports on the current situation of prospective clients
• Serve as a direct contact or subject matter expert in multiple areas as you take on more responsibility
• Report to the Client Service Team Leader, who will guide your on-the-job training and professional development.

Candidate Profile

• Fluency in Dutch
• A recent University graduate with a bachelor’s degree (or equivalent) - ideally in Finance, Economics, Business Studies, or a related field
• Excellent communication skills, both written and verbal
• Strong teamwork and collaboration abilities
• Consistent attention to detail and quality.
• Ability to work to deadlines and manage multiple priorities effectively
• No previous work experience is necessary as full training will be provided!

Salary & Benefits

• Base salary: £35,000 per annum.
• Discretionary performance bonus: up to £8,000.
• Relocation package of £8,000 relocation package to London
• Annual leave: 28 days (plus option to purchase up to 3 additional days).
• Paid holidays: up to 11 per year.
• Enhanced maternity pay: 26 weeks at full base pay for eligible employees.
• Retirement pension plan: 9% company contribution plus matching up to 5% of base pay.
• Monthly gym subsidy: up to £50.
• Employee Assistance Program and emotional wellbeing services.
• Collaborative environment with ongoing training, educational support, and employee appreciation events.

How to Apply

Send your CV and cover letter to:

Jonathan Grimes

Client Services Associate - Danish Speaking - UK VISA SPONSORSHIP PROVIDED! Location

London, 100% office based (no remote work)

Languages

Danish

Company

Market-leading European Financial Investment Firm

Overview

A market-leading European financial investment company is seeking a Danishspeaking Graduate Client Services Associate to join their dynamic team.

The role of the Danishspeaking Client Services Associate

As a Danish speaking Client Services Associate, you will have the unique chance to work closely with existing clients, enhancing the quality of service they receive. This role offers the perfect blend of client interaction and operational insight, allowing you to gather feedback, identify areas for improvement, and propose innovative solutions. Comprehensive training will be provided, ensuring you are well-equipped to excel in your role.

Key Responsibilities

• Engage directly with major banks and financial institutions to assist with administrative and operational processes
• Gain exposure to business operations across various European markets
• Produce reports on the current situation of prospective clients
• Serve as a direct contact or subject matter expert in multiple areas as you take on more responsibilityReport to the Client Service Team Leader, who will guide your on-the-job training and professional development.

Candidate Profile

• Fluency in Danish
• A recent University graduate with a bachelor’s degree (or equivalent) - ideally in Finance, Economics, Business Studies, or a related field
• Excellent communication skills, both written and verbal
• Strong teamwork and collaboration abilities
• Consistent attention to detail and quality.
• Ability to work to deadlines and manage multiple priorities effectively
• No previous work experience is necessary as full training will be provided!

Salary & Benefits

• Base salary: £35,000 per annum.
• Discretionary performance bonus: up to £8,000.
• Relocation package of £8,000 relocation package to London
• Annual leave: 28 days (plus option to purchase up to 3 additional days).
• Paid holidays: up to 11 per year.
• Enhanced maternity pay: 26 weeks at full base pay for eligible employees.
• Retirement pension plan: 9% company contribution plus matching up to 5% of base pay.
• Monthly gym subsidy: up to £50.
• Employee Assistance Program and emotional wellbeing services.
• Collaborative environment with ongoing training, educational support, and employee appreciation events.

The Customer Experience Lead will be in charge of the end-to-end design and delivery of the customer journey, ensuring integrated service across ticketing, piers, lounges, and onboard experience. This role works closely with operations, marketing, ticketing, crew management, and IT to create a seamless and memorable customer journey. The Director of Customer Experience builds brand loyalty and trust, setting the tone for service excellence, and embedding a safety and customer-first culture across the organisation.

Responsibilities

• Maintain a focus on the customer journey with consistent delivery at every touch point
• Introduce measures for continued improvement based on tangible initiatives and KPIs
• Design, implement, and continually refine the full customer journey ensuring a seamless, safe, and engaging experience at all points, including piers, ticketing, boarding, and onboard services; maintain a focus on consistent delivery at every touch point
• Develop and monitor KPIs related to customer satisfaction, sales conversion, spend per head, and operational experience metrics
• Utilise customer feedback, NPS, surveys, and journey mapping to improve the service experience
• Establish feedback mechanisms and data tools to capture and analyse customer sentiment (e.g., NPS, complaints, mystery shopping), and use insights to inform decisions and prioritise initiatives
• Collaborate with Marketing and IT teams to enhance customer-facing technologies and digital experience such as the mobile app, ticketing, and real-time updates
• Work closely with the CCO to embed customer experience as a core pillar of UBTC’s commercial strategy, linking experience improvements to revenue growth
• Ensure the customer experience consistently reflects UBTC’s brand values and identity across physical, digital, and interpersonal interactions

Qualifications

• Minimum 5 years proven experience in a senior customer experience or service delivery role (transport, hospitality, tourism preferred).
• CCXP and Health & Safety certifications preferred
• Track record of using data and insights to drive customer-focused improvements.
• Experience in operational environments with real-time service delivery.

About the Role

At amicable, partnerships are a key driver of growth - helping us generate leads, reach new audiences and grow revenue.

We’re looking for a Head of Propositions & Partnerships to shape and lead this function as it scales. In a relatively early stage environment, you’ll set the strategic direction, own the end to end partnerships strategy, and apply commercial rigour to prioritisation, testing and scaling what works.

This role blends strategy, proposition development, hands on execution and people leadership. You’ll identify needs, shape compelling propositions, define the full partner customer journey and work cross functionally to bring new propositions to market.

You’ll also build and lead a high performing team, setting clear expectations and developing capability through strong, hands on leadership and coaching. You’ll drive partner acquisition and growth, identifying and securing high potential partners. This is a great opportunity to build a function from the ground up and deliver sustained, meaningful growth for amicable.

Hybrid role based in our Holborn office, working an average of 2 days per week in the office.

Key Responsibilities

Own and drive the partnerships strategy

• Own the end to end partnerships strategy aligned to growth goals (lead generation and revenue).
• Turn strategy into clear priorities, targets and execution plans.
• Bring ideas, challenge assumptions and strengthen decision making with commercial logic and data.
• Influence and align senior stakeholders to move opportunities forward.

Design and build partnership propositions

• Identify partner and customer needs and translate these into compelling propositions and partnership models.
• Define the end to end partner customer journey (what the user sees, buys and experiences).
• Work with Product, Operations and Marketing to scope, prioritise and deliver new propositions to market.

Run tests, learn fast and focus resources

• Design and run structured partnership experiments (e.g. channel tests, partner propositions, pilot models), evaluate outcomes, and turn learning into action.
• Make clear calls on where to double down vs stop - ensuring team effort goes towards the biggest ROI opportunities.
• Build the business case and plan to scale proven channels.

Lead, develop and coach the team

• Organise team priorities, manage workload, and embed a culture of pace and ownership.
• Coach and develop team members to drive high performance.
• Build simple, scalable processes so things run smoothly as we grow.

Execute with pace

• Roll up your sleeves to move opportunities forward - unblock issues, coordinate launches and troubleshoot performance.
• Create and refine partnership decks, propositions and supporting materials.

Drive partner acquisition

• Identify, engage and secure high potential partners through outreach, networking and events.
• Structure partnerships with strong commercial outcomes and lead negotiations into agreements.

Work cross functionally to deliver outcomes

• Collaborate with Marketing, Sales, Product, Tech and Finance to deliver end to end partnership performance.
• Ensure measurement is robust (tracking and attribution, reporting and insights).

About You

You will demonstrate behaviours listed below and have the following skills and experience:

Essential

• Build and drive strategy: You’ve built and delivered a strategy that generated clear results - such as increased leads, customer acquisition or revenue.
• Commercial judgement: You can size opportunities, build business cases and prioritise based on ROI - making clear calls where to focus effort.
• Proven people leadership: You’ve led and developed a team - setting direction, creating structure and coaching for high performance.
• Proposition builder: You’ve built and launched new propositions (products, packages, or customer journeys).
• Independent thinker who adds value: You bring ideas, challenge assumptions constructively and operate effectively without heavy direction.
• Test-and-learn mindset: You can design and run experiments, define success metrics, evaluate results and iterate fast.
• Comfortable with challenge and ambiguity: You can both give and receive challenge well, and you enjoy shaping priorities and building approaches where playbooks are still emerging.
• Hands on operator: You’re happy to roll up your sleeves - moving things forward, unblocking issues and delivering outcomes in the detail as well as at the strategic level.
• Moves with pace: You prioritise well, execute quickly, and keep things progressing even when obstacles appear.
• Commercial deal making: You confidently structure, negotiate and close partnerships with clear commercial outcomes and performance expectations.
• Data informed: You use metrics and insight to guide decisions, track impact and communicate clearly.
• Influence and communication: You can build trust and momentum with partners and internal senior stakeholders, communicating clearly at all levels.
• Values alignment: You’re aligned with amicable’s mission and values - you take ownership, act with integrity, and bring a collaborative, customer first mindset to how you work.

Nice to have

• Experience in a scale up / high growth environment.
• Experience with growth focused partnerships (lead gen, referral, affiliate/channel, distribution).

️ What We Offer

• Joining a mission driven, high growth company where impact, innovation and collaboration are at the heart of everything we do
• Career growth - a fast moving environment with plenty of opportunities to develop
• Pension scheme (after 3 months of employment)
• Cycle to Work Scheme
• Electric Vehicle Scheme
• 28 days holiday plus bank holidays per annum
• Employee Assistance Programme
• Group Life Assurance
• Private Health Insurance

We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.

Lead Data Analyst - London (Hybrid)

Lead Data Analyst wanted for a fast-growing technology business operating at the intersection of data, media and analytics.

Sphere is partnered with a rapidly scaling technology company, founded in 2019, that has already gained strong traction within the digital ecosystem. Working with some of the UK’s leading independent media agencies across both UK and global brands, the business is building innovative solutions that transform how data is used across the full campaign lifecycle.

With a team spanning data science, programmatic and social trading, and ex-agency client leadership, the company is on a mission to revolutionise how data is activated - from strategic planning through to campaign activation and insight generation.

Role

• Leading the design and delivery of advanced data analysis to support business decision-making
• Managing and mentoring a team of 4 junior data professionals
• Owning team output for client proposals, ensuring high-quality, data-led solutions
• Acting as a go-to expert for complex technical and analytical challenges
• Supporting the development of data-driven products, including algorithms and managed services
• Implementing strategies, processes and ways of working within the Data/BI function

You

• Have strong analytical and technical skills, with experience in Python (or similar)
• Have advanced Excel capabilities
• Have experience working with large, complex datasets
• Understand data modelling, cleansing and enrichment techniques
• Have knowledge of data quality control and validation processes
• Have proven experience leading or owning analytics or data projects
• Ideally have experience in an agency or similar fast-paced environment

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.

Reporting to the Junior Buyer and Product Developer, the Buying Admin Assistant will play a key supporting role in the purchasing and product development strategy for Soho Home, bringing bespoke products to the retail marketplace.

As Buying Admin Assistant for Soho Home, you will support the team to optimize all key functions across the buying and product development department, to ensure each brief is executed to a high standard and hits all KPI’s.

Main Duties

• Provide administrative support to the Buying & Product Development department
• Manage all administrative tasks along the critical path and product lifecycle
• Maintain an awareness of the development critical path, supporting the team to ensure key calendar milestone are always met
• Ensure key product information across all internal platforms is up to date and accurate
• Update and maintain the seasonal development tracker, ensuring all key data throughout development is input
• Support in the department trade preparation
• Assist in compiling competitive analysis reports and other preparations required for seasonal sign-off meetings
• Assist in all preparations required for prototype and finalisation meetings - Presentation boards, range management documents, and physical set up of the showroom space. Oversee all logistical elements to ensure samples are on time and in place for key meetings.
• Take responsibility of all sample requests and shipments in line with department demands, liaising with suppliers as required
• Manage samples across all sites (office, warehouse, showroom). Ensuring all samples are readily available and accessible
• Ensure approved samples are passed to the Creative team in a timely manner for photography
• Create sample SKUs and labels for all development and photography samples as required
• Via the supply base, request and record all Product Specification Sheets, accurately copying the data to all internal platforms
• Proactively manage customer service queries to drive the best resolution
• Coordinate and manage sample sales with the wider Buying and Product Development team as and when required

What We Are Looking For

• An excellent communicator both written and verbally, with strong interpersonal skills
• Naturally collaborative
• A creative problem-solver, innately curious with the confidence to challenge current practices and prompt positive change
• Strong organisational skills with an emphasis on attention to detail and accuracy
• Results-orientated
• Upholds a mature and professional demeanour at all times
• Enjoys working in a changing environment, able to demonstrate agility when responding to industry trends and evolving demands as Soho Home expands into new markets
• Ability to keep calm under pressure, always retaining a friendly and positive can do attitude
• Some product development and commercial buying experience preferred but not essential

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Benefits

• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Canary Wharf (Morgan Stanley) Corporate Fitness and Wellbeing Permanent Full time Monday - Friday 40 hours per week

£30,784 per annum + quarterly performance bonus

This role will require you to work different shift patterns between 5:30am - 21:30pm. Taxi will be provided for a 5:30am start.

We are looking for a Client Services Team member to work at one of our high profile sites in Canary Wharf. The team member will warmly meet and greet all our visitors, ensuring the smooth running of the reception with member’s journeys as your top priority; excellent customer service is essential in this role. The Client Services team will deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus. As Client Services administrator you will support with queries relating to membership, physio, massage, health assessments and personal training and create a professional first impression.

As Client Services administrator responsibilities include

• Paying particular attention and focus with the membership system ensuring that all membership enquiries are processed and dealt with effectively.
• Working as part of a team to ensure customer service levels exceed expectations.
• Will form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possible.
• Management of diaries and client appointments for all departments in the health club.
• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.
• Ensuring the daily cashing up and balancing of tills is completed correctly.
• Ensuring the reception area is neat and tidy at all times.
• As part of the onsite team you will be expected to work closely with all departments and team members to ensure consistency and professional delivery of services as a team.
• To complete monthly KPIs.

To succeed as a Client Services administrator you will

• Have experience in a customer service focused environment.
• Have outstanding communication and customer service skills.
• Be approachable, personable and able to adapt to different situations, always keen to delight customers and improve their experience.
• Be a team player with exceptional planning and organization skills with the ability to multi task.
• Have excellent attention to detail.
• Have the ability to work in a pressurised environment.
• Be flexible with a ‘can do’ attitude.
• Hold excellent customer service skills.
• Have excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.

Fast track your career at our Insight Experience for Black Heritage Talent Black Heritage Talent, Coutts - Product & Client Solutions, London, 2026

• Do you want to learn more about Wealth and get your career off to a flying start?
• Our Insight Experience is your chance to get a flavour of what it’s like to work here
• Running on the 24th August 2026, you’ll be immersed in our business, have the chance to develop your network and realise your strengths
• Applications are now open, so spark your imagination and harness your skills to start your future career, today

Coutts - Products & Client Solutions

We offer private banking and wealth management services to clients in the UK, including banking, lending, and investments designed to meet their diverse and complex needs. We achieve this by offering specialist services backed by over 300 years of expertise. We’re a trusted partner, adviser, and friend to our clients. The Product & Client Solutions pathway focusses on the long term strategy for the Wealth business, so you can see what it takes to make sure we’re laying the foundation for long lasting client relationships and growth

What you’ll do

Join us for an enriching one day experience in London designed to give you a deep dive into our internship programme. The day will be split into two sessions: a morning conference and an afternoon on the job insight.

In the morning, you’ll join NatWest colleagues for an engaging introduction to the business, our culture, and the future ready skills you’ll be developing on an internship.

The afternoon will offer a hands on opportunity to experience what it’s like to be part of our programme, emphasising the real life applications of learned skills.

The programme is focused on placing the student experience at the forefront, prioritising personal development and practical exposure. Don’t miss this chance to explore your future career path!

Entry requirements

• To be in UK and from a Black heritage background by which we mean students who might identify as Black, African, Caribbean, Black British or mixed/multiple ethnic groups: White and Black Caribbean, White and Black African
• To be graduating in 2028, although you don’t need any specific UCAS points and you don’t need to be studying a particular subject
• The Coutts - Products & Client Services graduatepathwaydoesn’tmeet the government criteria for skilled worker visa sponsorship. This means to be eligible for this programme candidates must have a sustainable right to work in the UK.

What else you need to know

On the day, you must be able to attend in person at our London office.

We’ll support your travel expenses for the in person event by reimbursing you up to the value of £100.

After completing the Insight Experience, you’ll be invited to continue your application journey for our 2027 Internship programmes. The next stage of your journey will be an assessment centre.

Have another question?

Head over to our ‘Applying and eligibility support’ page now for answers to some of our most commonly asked questions.

Fast track your career at our Insight Experience for Women, Coutts - Relationship Management, London, 2026

• Do you want to learn more about our Wealth business, and how you can get your career off to a flying start?
• Our Insight Experience is your chance to get a flavour of what it’s like to work here
• Running on the 2nd July 2026, you’ll be immersed in our business, and have the chance to develop your network and realise your strengths
• Applications are now open, so spark your imagination and harness your skills to start your future career, today

Coutts - Relationship Management

We offer private banking and wealth management services to clients in the UK including banking, lending, and investments designed to meet their diverse and complex needs. We achieve this by offering specialist expertise backed by over 300 years of exceptional service. We’re a trusted partner, adviser, and friend to our clients.

What you’ll do

Join us for an enriching one day experience in London designed to give you a deep dive into our internship programme. The day will be split into two engaging sessions: a morning conference and an afternoon on the job insight.

In the morning, you’ll join NatWest colleagues for an engaging introduction to the business, our culture, and the future ready skills you’ll be developing on an internship.

The afternoon will offer a hands on opportunity to experience what it’s truly like to be part of our programme, emphasising the real life applications of learned skills.

Our Insight Programme is focussed on placing the student experience at the forefront, prioritising personal development and practical exposure. Don’t miss this chance to explore your future career path!

Entry requirements

To apply, you’ll need:

• To be a woman living or studying in the UK
• To be graduating in 2028, although you don’t need any specific UCAS points and you don’t need to be studying a particular subject
• The Coutts - Relationship Management graduatepathwaydoesn’tmeet the government criteria for skilled worker visa sponsorship. This means to be eligible for this programme candidates must have a sustainable right to work in the UK.

What else you need to know

On the day, you must be able to attend in person at our London office.

We’ll support your travel expenses for the in person event by reimbursing you up to the value of £100.

After completing the Insight Experience, you’ll be invited to continue your application journey for our 2027 Internship programmes. The next stage of your journey will be an assessment centre.

Have another question?

Head over to our ‘Applying and eligibility support’ page now for answers to some of our most commonly asked questions.

What you’ll bring to the team

Resource Associate

Location: Chessington World of Adventures, Leatherhead Road, Chessington, Surrey, KT9 2NE

Hours: 40 hours per week

Contract Type: Permanent

Here at Chessington World of Adventures we are recruiting for a Resource Associate to join our Planning and Business Support team!

The Resource Associate plays a key role in supporting the successful integration of new team members, assisting with recruitment and training processes, and managing employee relations activities. As the first point of contact for candidates, you will be committed to delivering a positive onboarding experience, identifying opportunities to support employee development and performance, and helping to foster an inclusive workplace culture that contributes directly to improving our guest KPIs.

This role involves coordinating on-site recruitment activities, including raising requisitions, tracking candidate availability, and delivering engaging site inductions to ensure new hires are well prepared for their roles. The Resource Associate will also develop and maintain training plans for frontline teams, monitor training completion, and collaborate closely with operational departments to ensure the workforce has the appropriate skills coverage while meeting all health and safety and compliance requirements.

In addition, the role includes leading employee performance and conduct processes such as absence management, disciplinary procedures, and wider employee relations matters. This will be done in partnership with the UK People Hub while ensuring accurate record keeping and providing regular updates to Resort Management.

Qualifications & Experience

• Previous experience in an HR, administrative, or resource coordination role (preferred)
• Familiarity with onboarding, training, absence management and Employee Relations processes
• Experience in recruitment coordination is an advantage
• Previous experience of working in a fast-paced environment with an ability to manage differing priorities
• Clear and engaging communication skills for delivering inductions and training
• Ability to problem-solve, adapt to changing priorities, and work collaboratively across teams

Benefits

• 28 days holiday (including bank holidays)
• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more

Pay Range

Competitive

HR Systems Specialist Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: D - Assistant Vice President Reporting Line: (UK Division) CFAO Office Location: UK-London Worker Type: Permanent About the London Metal Exchange: LME Group is the world centre for industrial metals trading and clearing. Most of the world's non-ferrous metals business is conducted on the LME.The metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices. Overall Purpose of Role: To be the subject matter expert for all HR systems. The role holder will act as the bridge between HR, HKEX and IT, leveraging technology to streamline administrative processes, ensure data integrity, and provide actionable analytics that support strategic business decisions. Responsibilities: - Systems Be the subject matter expert for core HR systems (Workday and Oracle) Act as a first point of contact for all system-related queries Support HRBPs and recruitment team with Workday related queries and provide them with guidance on system processes Act as the UK representative at our weekly Workday review meetings Act as a conduit between our UK and Hong Kong HR teams to resolve system issues Work with Finance team to troubleshoot issues with Oracle and the timesheet / project module Review our existing Workday business processes and identify and implement improvements to maximise efficiency Create a Workday handbook documenting all processes Identify and report system issues and service requests via our Jira ticketing system, and work with our consultants at Deloitte to test and implement solutions - Data and reporting Manage the update and maintenance of job profiles and job catalogue Responsible for the supervisory organisation structure in Workday Ensure accuracy of all HR staff records in all systems is maintained via regular data reconciliation exercises Create automated reports and dashboards to support data-driven decision making Enhance our data utilisation and automated reporting capacity Work closely with team members to ensure new positions are correctly recorded in Workday Work closely with VP - Reward, Data Analytics and MI to ensure automated headcount reporting is fir for purpose - Integrations Manage all Workday HR interfaces including Sailpoint, Pegasus, ECOS, and ADP Ensure data flows between the systems correctly and in a timely manner, particularly Workday to Oracle integration Work closely with UK IT and HKEX to solve any issues and implement any improvements Projects Co-ordinate with HR Business Partners and IT teams to ensure department restructures are accurately reflected and integrations continue to run smoothly Manage all HRIS improvement projects (development and testing) Partner with our Hong Kong team to maintain alignment on system projects and ensure that the LME's needs have been considered Assist with the roll out of the new Dubai entity and ensure Workday design is fit for purpose Assist with the roll out of the new Workday Learning Management System (LMS) Required Knowledge and Level of Experience: Degree level of education preferred Skills set and Core Competencies Required for Role: Excellent system skills - particularly excel. Ability to deal with demanding deadlines and conflicting priorities Interested in continuous improvement and exploring options to make processes more efficient Work collaboratively with peers Demonstrate appropriate attention to detail Offer innovative solutions to problems Ability to handle confidential and sensitive information and situations Personal Qualities: Positive attitude Thrives in a fast paced environment. Analytical and detail oriented. Calm disposition with an ability to work on numerous projects and conflicting deadlines The LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication. Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world's leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange.As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets.HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.

London Assembly and secretariat

The London Assembly scrutinises the Mayor’s activities by questioning the Mayor about their decisions. The Assembly also investigates issues of importance to London.

There are 25 Assembly Members, elected every four years at the same time as the Mayor. The Secretariat works for the Assembly to support its activities.

The Communications Team support service to promote the work of the Assembly through press office, social media, publicity and events.

About the role

The GLA is looking to recruit a Support Officer to provide a full range of high-level administrative and secretarial support to members of the London Assembly’s Reform Group in fulfilling their roles as elected Members of the London Assembly.

You would be part of a small team of four people supporting the Group.

Responsibilities

• Organised and communicate with strong skills, including close attention to detail in written work.
• Manage a range of correspondence, including casework support.
• Take primary responsibility for diary coordination for the assigned Assembly Members.
• Undertake research across a range of areas, usually to support casework responses or constituent/stakeholder meetings.
• Act as the first point of contact for the Assembly Member for all people within and without the organisation, representing the views and interests of the Member(s) in an effective and professional manner, and dealing with a wide range of internal and external people and organisations.
• Comfortable working in a fast paced environment and taking a proactive approach to work.
• Drafting and coordinating casework responses.
• Coordinating diary appointments.
• Undertaking a range of business support tasks.
• Act as the first key point of contact for Assembly Members both within the Greater London Authority and for constituents.

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

• Experience of working directly with influential, high profile people in a pressured environment and in dealing with confidential/sensitive issues and documents; the ability to work in a politically complex organisation and apply political awareness.
• Evidence of successful working in a similar role, delivering effective and wide ranging administrative, diary and business support to people in leadership roles.
• Demonstrable research skills, to enable quick and effective grasp of information from a range of sources on a wide range of policy topics.
• Demonstrable verbal and written communication skills, including experience of writing a range of different styles of document for different audiences, often within very short timescales.

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

Additional Information

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.

Equality, diversity and inclusion

London’s diversity is its biggest asset, and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

London Assembly and secretariat

The London Assembly scrutinises the Mayor’s activities by questioning the Mayor about their decisions. The Assembly also investigates issues of importance to London.

There are 25 Assembly Members, elected every four years at the same time as the Mayor. The Secretariat works for the Assembly to support its activities. The Communications Team support service to promote the work of the Assembly through press office, social media, publicity and events.

About the role

The GLA is looking to recruit two Research and Support Officers to support members of the London Assembly’s Reform Group in fulfilling their roles as elected Members of the London Assembly.

You would be part of a small team of four people supporting the Group.

We are looking for someone who:

• relishes working across a range of topic areas which affect Londoners, from policing to the economy and housing;
• can provide high-quality and research and policy briefings;
• can manage a range of correspondence, including casework support;
• can take primary responsibility for the co-ordination of the Assembly Member’s work for Assembly meetings (such as the submission of questions for Mayor’s Question Time), in liaison with other colleagues as appropriate; and
• can act as the first point of contact for the Assembly Member for all people within and without the organisation, representing the views and interests of the Member(s) in an effective and professional manner, and dealing with a wide range of internal and external people and organisations.

You must be comfortable working in a fast-paced environment and taking a proactive approach to your work.

• Drafting questions for Mayor’s Question Time meetings, having researched the relevant topic and related Mayoral responses.
• Acting as the first key point of contact for Assembly Members both within the Greater London Authority and for constituents.

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

• Demonstrable research skills, to enable quick and effective grasp of information from a range of sources on a wide range of policy topics, and proven experience of policy briefing in a political / public sector organisation.
• Demonstrable verbal and written communication skills, including experience of writing a range of different styles of document for different audiences, often within very short timescales; experience of producing information specifically for media work and/or briefings for media interviews; the ability to use a range of software and media.
• Experience of working directly with influential, high profile people in a pressured environment and in dealing with confidential/sensitive issues and documents; the ability to work in a politically complex organisation and apply political awareness.
• The ability to build rapport and effective professional relationships with a diverse range of people, sharing knowledge and skills to deliver shared goals.

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here:GLA Competency Framework

Equality, diversity and inclusion

London’s diversity is its biggest asset, and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.

The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.

Job Description Summary

This highly visible, cross-functional role sits at the intersection of Commercial, Finance, Product, and Marketing. You will be the central owner of our advertising incentive strategy and portfolio, responsible for developing new incentives, optimizing existing ones, and ensuring those are aligned with partner needs, product priorities, and commercial objectives.

If you thrive in a fast-paced, matrixed environment and are passionate about building scalable incentive frameworks that drive performance and partner value, we’d love to hear from you.

About the Team

Our global Advertising organization helps travel partners and brands reach highly engaged travelers across Expedia Group’s ecosystem. We deliver full-funnel advertising solutions that combine rich traveler intent signals, innovative ad products, and world-class measurement capabilities.

As part of the Partner Engagement & Programs organization, the Advertising Incentives function is responsible for using incentives as a strategic lever to grow adoption of advertising products, deepen partner relationships, and unlock long-term value. We collaborate closely with Sales, Account Management, Product, Finance, Legal, and Analytics teams worldwide to create incentives that are simple, transparent, and impactful.

-end strategy, design, governance, and performance of all incentive programs for our Advertising vertical. With the introduction of Advertising as a third global incentives vertical alongside Hotels and Vacation Rentals, this role marks a structural evolution in how Expedia Group drives commercial growth to create a centralised, accountable owner for strategy, governance, and performance of all advertising incentives worldwide.

What You Will Do

• Lead the global strategy and portfolio management of all incentive programs for the Advertising vertical, from concept to execution to optimization.
• Design and evolve scalable incentive frameworks that drive adoption of key ad products while balancing partner value and EG economics.
• Own incentive performance management, setting clear KPIs and guardrails, monitoring performance, and continuously optimizing mechanics, targeting, and investment levels to ensure ROI and partner engagement.
• Partner with Finance to define budgets, forecast incentive spend, evaluate profitability and payback, and guide decision making through compelling financial and scenario analyses.
• Collaborate with Commercial teams to ensure incentives are easy to sell, understood by the field, and embedded into commercial motions and account plans.
• Work closely with Product and Marketing to design incentives that support product launches, strategic campaigns, and lifecycle journeys for advertisers.
• Establish robust governance and controls so incentives are consistently tracked, approved, and reported across regions, channels, and products, ensuring compliance with internal policies and external regulations.
• Standardize and simplify incentive mechanics and processes, reducing complexity while maintaining flexibility to support local market needs.
• Lead cross-functional initiative teams to test, iterate, and scale new incentive constructs, using experimentation and data to inform go/no-go decisions.
• Develop and maintain clear documentation (playbooks, guidelines, approval matrices) to ensure incentives are well understood and consistently applied.
• Serve as the central point of contact for senior stakeholders on advertising incentives, providing clear insights, recommendations, and performance readouts.
• Monitor external market trends and competitor activity to ensure our incentive strategy is differentiated and strategically positioned.

Qualifications Incentives & Program Management Expertise

• 7+ years of experience in incentives, commercial strategy, revenue management, or partner marketing, ideally within advertising, media, technology, or marketplaces.
• Demonstrated success designing and managing B2B incentives, promotions, or commercial programs that drive measurable business impact at scale.
• Experience building frameworks to evaluate performance, profitability, and scalability of commercial initiatives.

Cross-functional Leadership & Influence

• Proven ability to lead and influence in matrixed, global organizations, aligning diverse stakeholders (e.g., Sales, Finance, Product, Marketing, Legal).
• Comfortable operating as the central owner of a domain, setting direction and driving alignment without direct authority.
• Strong communicator who can present complex topics and recommendations clearly to senior leadership, both verbally and through executive-ready materials.

Analytical & Strategic Thinking

• Advanced analytical skills with experience using data and experimentation to inform strategy and optimize commercial outcomes.
• Proactive problem-solver who can turn insights into clear recommendations and action plans.
• Comfortable navigating ambiguity and making pragmatic trade offs between growth, partner value, and financial returns.

Organizational Agility

• Highly organized, detail o riented, and able to juggle multiple initiatives across regions and stakeholder groups.
• Able to move fluidly between strategy and execution, with a bias for action and follow t hrough.
• Experience working in a fast paced, high growth environment and adapting to evolving priorities.

Additional Information

Expedia Group is an equal opportunity employer and makes employment decisions on the basis of merit. We welcome and encourage applications from candidates of all backgrounds and are committed to creating an inclusive environment for all employees. If you require reasonable adjustments during the recruitment process, please let us know.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group’s family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is Careers

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

About DFT Operator

Join Our Team at DFTO. DFTO is the government’s public sector rail owning group. Its purpose is to bring all currently privately-owned train operators into public ownership in advance of the creation of Great British Railways in 2027 and to deliver improvements in the here and now by unifying and integrating train operations under common public ownership.

DFTO has over 30,000 employees, runs over 8,500 services a day and delivers over 640 million customer journeys across its networks every year. 7,000 people joined the railway family in the last year.

Major improvements are being delivered by DFTO train operators (TOCs) that are already under public ownership - these are LNER, Northern, TransPennine Express (TPE), Southeast Rail, South Western Railway (SWR), c2c, Greater Anglia and WM Trains.

We work closely with the DfT but operate independently with our own governance and leadership teams. Our priority is ensuring efficient, dependable rail services for everyone.

Primary Purpose of Job

This senior role sits within the DfT Operator organisation and forms a critical part of the rail industry integration agenda. The Culture, Engagement & Inclusion Manager will lead the design and delivery of a cohesive culture strategy that supports the transition to an integrated railway, ensuring that workforce engagement, diversity, equity and inclusion (DEI) are embedded at every level of the organisation. The position reports directly to the Director of Learning, Leadership & Capability. The post-holder will act as a visible champion for inclusion and belonging, driving culture change programmes that align people values with the broader objectives of rail integration and public service excellence.

Culture Strategy & Leadership

• Develop and own a multi-year Culture & Engagement Strategy aligned to the DfT Operator’s values, rail integration goals and public sector obligations.
• Lead the implementation of culture change programmes across the organisation, embedding values, behaviours and inclusive leadership practices.
• Provide strategic advice to the Director and senior leadership team on cultural risks, organisational sentiment and inclusion priorities.
• Champion a culture of psychological safety, openness and continuous improvement across all functions and grades.

Employee Engagement

• Design and deliver a comprehensive employee engagement framework, including pulse surveys, listening events, staff networks and feedback mechanisms.
• Analyse engagement data and workforce insights to identify trends, surface issues and develop targeted intervention plans.
• Partner with HR, Communications and Operations teams to ensure consistent, authentic employee voice processes are in place.
• Lead the organisation’s engagement with national frameworks such as the Civil Service People Survey, benchmark results and drive action planning.

Diversity, Equity & Inclusion (DEI)

• Develop and implement a DEI strategy that reflects the demographics of the rail workforce and the communities the network serves.
• Lead on the development of inclusion plans, working closely with protected characteristic staff networks and trade union representatives.
• Ensure all people practices - recruitment, promotion, development and retention - are reviewed through an equality lens and meet legal obligations under the Equality Act 2010.
• Monitor and report on DEI metrics, publishing transparent data and driving accountability at leadership level.
• Build and maintain relationships with industry bodies (e.g. RSSB, Women in Rail, Race on the Agenda) to share best practice and position the DfT Operator as an inclusion leader in rail.

Integration & Organisational Change

• Support the rail integration agenda by designing cultural integration workstreams for transferring staff from predecessor organisations.
• Facilitate organisational development activities including team effectiveness workshops, leadership off sites and values alignment sessions.
• Work alongside the Workforce Planning and Capability teams to ensure cultural considerations are embedded in transformation programmes.
• Manage stakeholder relationships across Network Rail, Train Operating Companies and DfT policy teams to align culture and inclusion objectives.

Leadership & Management

• Lead and develop a small team of engagement and inclusion professionals, setting clear objectives and fostering high performance.
• Manage the Culture, Engagement & Inclusion budget, ensuring effective use of public funding and value for money.
• Report progress to the Director and Executive Leadership Team through regular board level updates and inclusion reports.
• Represent the DfT Operator at cross government, industry and public forums on culture and inclusion matters.

Knowledge, Skills, Experience & Technical Qualifications Essential Skills & Experience Strategic & Leadership Capability

• Proven track record of developing and delivering organisation wide culture, engagement or DEI strategies at a senior level.
• Experience of leading and influencing in complex, multi stakeholder environments, ideally within transport, infrastructure or the public sector.
• Strong leadership presence with the ability to inspire confidence among senior leaders, trade unions and frontline staff alike.
• Demonstrable experience of managing and developing high performing teams.

People & Engagement Expertise

• Deep expertise in employee engagement methodologies, including survey design, action planning and measuring impact.
• Knowledge of current DEI frameworks, legislation (Equality Act 2010, Public Sector Equality Duty) and best practice.
• Experience facilitating culture change in organisations undergoing significant transformation or integration.
• Ability to interpret complex people data and translate insights into compelling narratives and actionable plans.

Communication & Influencing

• Exceptional written and verbal communication skills, with the ability to present to board level audiences and engage frontline workers with equal effectiveness.
• Skilled at building coalitions, managing resistance and sustaining momentum for culture change over multi year programmes.
• Experience developing communications strategies that support culture and engagement initiatives.

Commercial & Operational Awareness

• Understanding of the operational realities of a 24/7 workforce environment, including shift patterns, safety critical roles and union relationships.
• Budget management experience with the ability to demonstrate return on investment for culture and inclusion programmes.

Desirable Skills & Qualification

• CIPD Level 7 or equivalent qualification in HR, Organisational Development or a related discipline.
• Postgraduate qualification or professional accreditation in Diversity & Inclusion (e.g. ILM Diversity & Inclusion Award).
• Experience within the rail sector or a similarly regulated, safety critical industry.
• Familiarity with Civil Service values, the public sector equality duty and government people frameworks.
• Coaching or facilitation qualification (e.g. ILM, ICF).

Vacancy Details

• Duration: Fixed Term until the 31st October 2027.
• Location: Hybrid.
• Salary: up to £65,500.
• Closing date: 5th May 2026.
• Reports to: Group Head of Learning, Leadership and Development.

DFTO Benefits

• Annual Leave: Starting at 25 days and increasing by one day per year of service completed within the first five completed years up to a maximum of 30 days.
• DC Pension Scheme: 10% Employer contribution, 5% Employee contribution.
• Opportunities to learn and network across the wider industry.

Additional Information

Disclaimer: Candidates applying for this position on a secondment basis must inform their line manager prior to submitting their application. This is to ensure transparency and facilitate any necessary discussions regarding workload and responsibilities.

Contact: If you have any questions or reasonable adjustments, please contact .

Business Area: Global Technology - Business Platforms / Corporate Governance
Location: London (Hybrid) - 3 days minimum in office - The role is Inside IR35
Job Title: LeadBusiness Analyst

About the Opportunity

Cooper Lomaz are working in partnership with a leading global financial services organisation to recruit a Principal/Lead Business Analyst. This role sits within a high-profile transformation programme focused on delivering a global document management solution and migrating users and content onto a new strategic platform.

This is a key role supporting large-scale, technology-enabled business change across multiple international business functions.

The Role

We are seeking an experienced Principal Business Analyst with a proven track record of delivering complex change initiatives within financial services environments.

Acting as the bridge between business stakeholders and technology teams, you will ensure requirements are clearly understood, translated into effective solutions, and successfully embedded across the organisation. You will play a central role in driving adoption of new systems, processes, and operating models.

This is a highly stakeholder-facing role, working across functions such as Operations, Client Services, Legal, and HR, helping shape and deliver key change artefacts including Target Operating Models, testing frameworks, training programmes, and migration activities.

Key Responsibilities

• Capture and document current and future state Target Operating Models (TOMs) across multiple business areas
• Lead and coordinate User Acceptance Testing (UAT), including scenario creation, execution, and sign-off
• Design and deliver end-user training, including supporting materials and sessions
• Support migration planning and execution, ensuring smooth transition of users and data
• Identify and manage risks, issues, and opportunities throughout the programme lifecycle
• Build and maintain strong relationships with business and technology stakeholders
• Balance short-term delivery needs with long-term sustainable solutions

Experience Required

• Strong experience delivering business change within financial services (e.g. asset management, wealth management, banking)
• Excellent process mapping and documentation skills
• Hands on experience managing UAT within regulated environments
• Experience supporting go-live, cutover, and post implementation activitiesStrong stakeholder engagement skills across both technical and non-technical audiences
• Ability to facilitate collaboration between business and technology teams
• Experience working in global environments across different regions and time zones

Desirable Experience

• Exposure to operational, client servicing, legal, or HR functions within financial services
• Familiarity with DevOps tools (e.g. Azure DevOps or similar)

Personal Attributes

• Collaborative and adaptable approach to teamwork
• Strong communication skills with the ability to influence stakeholders
• Resilient under pressure and able to meet tight deadlines
• Self motivated with a proactive mindset
• Open, honest, and comfortable challenging and being challenged
• Analytical thinker with a problem solving mindset

Working Environment

This role offers a hybrid working model, requiring three days per week in the London office, with flexibility for remote working.

The organisation promotes a collaborative and inclusive culture, recognising that diverse perspectives drive better outcomes and innovation.

About the Role

We are looking for a highly organised and motivated Administrative Assistant to join our Housing Benefit team. In this role, you will provide essential administrative support to ensure the smooth and efficient delivery of Housing Benefit services to our residents.

You will play a key part in managing documents, handling customer enquiries, and supporting the wider team to meet service targets and deadlines.

Key Responsibilities

• Scan, index, and manage incoming documents using the document management system
• Handle incoming and outgoing post, including secure and sensitive items
• Provide first-line support to customers via telephone and email
• Organise and maintain electronic and paper records in line with policies
• Monitor reports and ensure actions are completed in a timely manner
• Support archiving and document retention processes
• Maintain office supplies, including stationery and equipment
• Assist with trace enquiries from external organisations such as the DWP
• Work collaboratively with colleagues and provide cover where required

About You

• Experience in an administrative role, ideally within a public sector or benefits environment
• Familiarity with document management systems and Microsoft Office (Word, Excel)
• Strong organisational skills with the ability to prioritise workload
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet tight deadlines
• A proactive team player with a flexible approach to work

Additional Information

• This role requires a satisfactory BPSS (Baseline Personnel Security Standard) check
• You will be part of a supportive team committed to delivering high-quality services and a positive working culture

Posted on April 20th, 2026

London Type of Job: Permanent Role Overview

The Global Payroll Implementation Assistant Manager will be responsible for leading payroll implementation activities from end-to-end, ensuring all new payrolls are delivered in line with agreed timelines, compliance requirements, and quality standards. The role will play a key part in coordinating stakeholders, managing implementation risks, supporting testing activities, and ensuring successful payroll go-live across multiple countries.

Key Responsibilities

• Lead the end-to-end implementation of new global and international payrolls, ensuring delivery against project plans and timelines
• Oversee payroll processing during implementation and transition phases, proactively managing risks and resolving issues
• Support day-to-day payroll operations during transition to ensure deadlines and compliance requirements are met
• Own and maintain client-specific payroll process documentation and implementation guides, ensuring accuracy and consistency
• Act as a key point of contact for global payroll partners and in-country providers, ensuring data requirements and local compliance rules are met
• Lead system testing activities, including UAT, parallel runs, and post-implementation validation
• Identify process improvements and support the enhancement of payroll delivery frameworks
• Provide guidance and support to payroll analysts and advisors during implementation phases
• Monitor legislative and regulatory payroll changes across relevant jurisdictions and assess impact where required
• Maintain a central knowledge base covering payroll processes across supported countries

About You

• Strong background in payroll operations, ideally within complex or multi-country environments
• Proven experience in payroll implementation, system testing, and/or payroll transitions
• Strong understanding of payroll legislation and compliance (UK and/or international exposure desirable)
• Experience with UAT, test scripting, and payroll parallel runs
• Excellent stakeholder management skills, with the ability to work across HR, Finance, IT, and external providers
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment
• Process-driven with a continuous improvement mindset

Lambeth Civic Centre, 6 Brixton Hill, London,SW2 1EG, United Kingdom and 1 more

Be the First to Apply

Job Description

PO2: £44,937 pa, rising in annual increments to £47,925 pa inc LW.

2x 12 Month Secondment Opportunity/Fixed Term Contract and Full Time

About Us:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London’s largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas’s Hospital, Lambeth offers an enriching and dynamic environment.

We’re a small, agile team at the forefront of shaping the future of the Revenue and Benefits Service. Our mission is to turn our target operating model into a living reality-driving efficiency, sparking innovation, and constantly elevating the customer experience. With a mindset geared toward continuous improvement and bold problem solving, we’re always exploring smarter, better ways to deliver our service.

About the Role:

This dynamic role sits at the heart of the Service Development team, shaping and driving forward innovative policy, impactful resources, and inspiring learning and development opportunities across the service. You’ll play a key part in creating the Lambeth Council Tax Support scheme, ensuring everything we deliver is powered by legislation, case law and the latest government guidance. Working in close partnership with providers and colleagues, the team leads the way in identifying and defining specified accommodation housing schemes-making a real difference.

Are you ready for something different? Do you like playing detective? Do you enjoy a challenge and like each day to be different? If that sounds like you then please apply.

How to Apply:

To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application:

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines:

Advert close date: 11:55pm on Tuesday 5 May 2026

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.

Job Info

• Job Identification 2806
• Job Category Policy and Communications
• Posting Date 04/20/2026, 11:02 AM
• Apply Before 05/05/2026, 10:55 PM
• Job Schedule Full time
• Locations 6 Brixton Hill, London, SW2 1EG, GB

New Business Lead - UK Schools (Maternity Cover) Unifrog

Employment Type Contract 12 month FTC

Location Hybrid UK Work remotely or in our London or Edinburgh office.

Team UK Team

Seniority Junior

• Closing:10:00am, 11th May 2026 BST

Job Description

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We’re achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact .

As New Business Lead for UK schools, you will play a pivotal role in growing our school partner base which will enable us to support even more young people with making informed decisions about their next steps.

You will need to be target-driven and proactive. While you will be fully supported by the UK schools team, you will also have the autonomy to lead your own campaigns and projects.

Your key responsibilities:

Strategic Outreach: Design tailored campaigns to engage Headteachers, Careers Leads and Trust Executives in a smart and compelling way.

Lead Generation: Communicate with non-partner schools and colleges to explain how Unifrog supports student outcomes and Gatsby Benchmark and PSHE compliance, and secure online demonstrations for our Area Managers.

Inbound Lead Management: Act as the first port of call for all new partnership enquiries from individual schools, colleges and Multi-Academy Trusts.

Collaboration: Work closely with our UK schools team to understand regional challenges and identify how your outreach can best support the growth of their specific territories.

Data Analysis and Reporting: Generate custom reports on our CRM database to identify opportunities for growth, cleanse Mutli-Academy Trust accounts, and analyse campaign performance.

Market Intelligence: Develop an in-depth understanding of the UK ed-tech landscape and the evolving statutory requirements for careers guidance in schools.

Working together

You’ll be working with the UK schools team, and line managed by the Head of UK Sales. You’ll work closely with our Area Managers, and also have the opportunity to work with other teams across the company, including UK Primary Schools, Marketing, Employers and HE.

What we’re looking for

Highly motivated to reach and exceed personal and team targets

Experience within the field of sales development or a willingness to develop in this area

Very personable with strong communication skills (both written and verbal)

Well organised and efficient

Tenacious and resilient

Excellent attention to detail

Interest in the education sector and careers

Comfortable working both as part of a team and independently, and able to take the initiative when required

Proactive attitude and willingness to get stuck in

You don’t necessarily need experience in similar roles to apply - if you don’t have relevant experience, we look for readiness and ability to learn. If you’re unsure, please feel free to get in touch.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.

Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

Influence the company’s direction: we love to promote great ideas, wherever they come from.

Full time.

Fixed term contract - 12 month maternity cover.

Work remotely or in our London or Edinburgh office.

28 days paid holiday per year (plus bank holidays).

Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

Start date: no later than w/c 20th July.

If you require reasonable adjustments, or want to discuss any details about the role before applying please contact .

We can only consider candidates who have the right to work in the UK.