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Quality Engineer (Manufacturing)

Ernest Gordon Recruitment

£40,000 - £45,000 + Flexitime + 33 Days Holiday + Private Healthcare HerefordAre you a Quality Engineer from a manufacturing background looking for a long-term career within a company who will invest in your development, with ongoing training on Six Sigma and clear routes to progress to a Quality Manager within 2 years?In this role you will be handling quality issues and dealing with customers, liaising with internal departments, and overseeing a small team of 4 Quality Controllers once fully up to speed. Given ongoing support and guidance from Directors, this role will evolve into a Quality Manager position within 2 years.Established 30 years ago, this manufacturing company boasts a portfolio of over 1000 products being supplied into industries ranging from aerospace to medical. Supplying globally, they pride themselves on their expertise in their niche sector, with their high-quality being paramount to their success.This role would suit a Quality Engineer who wants to progress, whilst getting stuck in on the manufacturing floor, supporting Quality Controllers and handling customer issues.The Role:

Conducting internal audits and using Lean Six Sigma

Managing quality issues and consulting with customers

Overseeing a team of 4 Quality Controllers once up to speed

Continuous development and coaching to move into a Quality Manager position

Monday to Friday, 37.5 hours a week, flexi-time

The Person:

Quality Engineer

Manufacturing background

Reference: BBBH20144kQuality, Engineer, Manager, Senior, Manufacturing, Mechanical, Plastics, Metals, Audit, Production, Customer, ISO, Metrology, QMS, Inspector, Engineering, QE, 9001, Hereford, HerefordshireIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

Lab Engineer

DCV Technologies Limited

Lab Engineer / Laboratory IT Support Engineer (Onsite)We are recruiting a Lab Engineer / Laboratory IT Support Engineer to provide hands-on IT and EUC support within a scientific / R&D laboratory environment. This is a fully onsite role, supporting scientists with laboratory PCs, instruments and connected devices.This position is highly practical and suited to someone with strong desktop support, Active Directory and lab-facing IT experience, rather than corporate service desk backgrounds.Key Responsibilities

Provide end user computing (EUC) and desktop support to scientists and lab users

Image, build and onboard laboratory PCs and devices to the network

Support laboratory instrumentation, device connectivity and data flows

Troubleshoot hardware, software, network and connectivity issues

Use ServiceNow or similar ticketing systems for incident management

Support secure and validated environments, including GxP / non-GxP systems

Assist with documentation, testing and validation of laboratory systems

Essential Skills & Experience

Proven experience as a Lab Engineer, Lab IT Support, EUC Engineer or Desktop Support Engineer

Experience supporting laboratory or R&D environments

Strong knowledge of Active Directory

Hands-on desktop support / break-fix experience

Understanding of networking fundamentals (IP, subnetting, connectivity)

Experience with ServiceNow or ticketing systems

Desirable

Pharma, biotech or life sciences background

Experience supporting scientific or analytical instruments

Exposure to validated or regulated environments

This role suits candidates who enjoy onsite, hands-on technical support in fast-paced laboratory settings.

Customer Delivery Manager

COMPUTACENTER LIMITED

Life on the teamDue to a recent service expansion, we’re looking for two new Customer Delivery Manager’s to join our Delivery Leadership team.As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. Youll be part of a team of Service Delivery Managers on one of our largest UK accounts.Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.You will engage stakeholders within the customer organisation. Youll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them.Youll need to travel to our customers site two days per week (Corsham UK). This role will also require SC clearance, so youll need to be eligible and willing to undertakeWhere youll fit in:

Youll be part of the Delivery Leadership team for the account, reporting to a Lead Delivery Manager.

Youll have clear areas of responsibility that may vary from time to time.

Youll lead a virtual (matrix) delivery organisation.

Youre likely to have a role within the customers IT team, where we operate in an ecosystem of suppliers you will have stakeholders within those suppliers to work with.

Youll also form part of a wider community of Customer Delivery Managers and will have the opportunity to actively contribute to wider in-country Delivery initiatives.

What youll doDelivery Leadership

Youll manage your services to make sure that we deliver what weve promised to our customers and our own organisation.

Youll identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers needs, working with our group services colleagues.

Youll measure performance of your services overall, including our internal delivery organisation and partners.

Youll implement positive recognition, and interventions where improvements are necessary.

Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks.

Youll understand the role that your services perform in the customers business.

Youll prepare and deliver service reports and participate in reviews with customers and colleagues.

Change Delivery Management

Youll use your contacts and insight to identify new ways in which Computacenter can add value to our customers through the improvement of existing services.

Youll demonstrate awareness of relevant project management approaches and make sure that changes to our services go into life successfully.

Business Management

Youll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer.

Youll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers business and our place in that business

Youll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media.

Contract Management

Youll support our Group Services colleagues in the development, negotiation and agreement of contract changes within the Customer account as appropriate.

Youll be involved in managing the contracts that relate to your scope of service. Youll ensure compliance and manage exceptions.

Financial Management

Youre likely to have responsibility for the financial performance of your assigned services. Youll contribute to accurate forecasting and cost management.

Youll input to and support our Group Services colleagues where appropriate, for costing support of services in Presales.

Relationship Management

You are likely to be the primary interface to one or more stakeholders within the customer organisation. Youll ensure that you maintain a positive and constructive relationship to the benefit of both organisations.

People Management

Perform all Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged and that individual performance is managed

Support the people strategy for the account, including capacity and succession planning, people and capability development and talent identification and retention

Support the communications strategy in support of the account and employee engagement strategies.

How youll be measured:

Youll have clear targets which will be set and discussed regularly. These are likely to include objective measures of Customer Satisfaction, delivery quality and financial cost performance.

What you’ll needWhat youll know:

Youll be a proven practitioner in IT Service Management.

Youre likely trained in ITIL, at least to Foundation status.

Youll know that its not all about ITIL. Youll be able to show that you understand how IT services fit in a customers business and how we as a service provider can add value.

What youll also be:

Motivated to succeed as a Team Youll know that success is about how teams work together, both within Computacenter and the customer. Youll do all you can to remove organisational boundaries using a One Customer One Team approach.

Collaborative Youll openly share ideas with colleagues across Computacenter and youll contribute to initiatives that improve our organisation outside of your account.

Inclusive Youll be aware of and sensitive to both unconscious bias and cultural difference and role model a positive approach to building an inclusive working environment.

Inspiring Its likely that you will lead other people, most of whom aspire to develop their careers into more senior roles. Youll be a role model to them and support them in their growth.

Creative Youll be able to come up with solutions to do better for our customers, for our company and ideally for both at the same time!

Curious Youll want to get to the root of issues, asking the five whys (Six Sigma) and using both data to understand and improve performance.

Able to tell a story Youll be able to credibly present your service performance and improvement ideas to different audiences, talking at an appropriate level of detail.

Advocate Value Youll play an active role in the adoption & use of the Customer Value Framework, continually improving and adding value to Computacenter services delivered to the customer.

Additional informationCountry: UKLocation: Corsham Based at customer site 2 days per weekHours: 37.5 (plus on call)Role Type: Permanent

Practice Manager - Cloud & Applications

COMPUTACENTER LIMITED

Life on the teamLocation: Flexible / HybridJoin a dynamic, fast-growing Cloud & Applications practice at the heart of Computacenters customer transformation strategy. Youll lead a high-performing community of consultants, architects, and specialists delivering cutting-edge cloud, data, AI and application solutions across Azure, AWS, Google Cloud, private cloud, and modern application platforms.This is a role for someone who thrives on shaping strategy, developing people, influencing propositions, and ensuring delivery excellence. Youll collaborate with major technology partners and enterprise customers, drive innovation, and help accelerate our cloud and application services portfolio. If youre passionate about building capability and delivering outstanding customer outcomes, youll find this the ideal place to make a meaningful impact.What youll do

Define and execute the Cloud & Applications practice strategy, enhancing our service offerings and delivery frameworks across both nearshore and offshore teams.

Lead, mentor, and grow a technical community through recruitment, skills development, certification, and resource planning.

Support sales teams as a senior SMEshaping opportunities, attending customer meetings, and contributing to winning bids.

Oversee delivery quality across all engagements, ensuring compliance with methodologies, governance, and security standards.

Sponsor major projects to manage risk and ensure successful business outcomes.

Manage full P&L for the practice including budgeting, forecasting, revenue, margin, and utilisation.

Strengthen relationships with key technology partners and influence joint go-to-market initiatives.

What youll need

Strong technical leadership across Azure, AWS, and GCP, with expertise in cloud-native architecture, modernisation, DevOps, automation, containerisation, data platforms and AI/ML solutions.

Proven experience leading and growing technical teams within cloud, data, AI and/or application practices.

A track record in growing cloud, data and AI-enabled application practices and supporting sales cycles.

Strong financial acumen with experience owning P&L and driving commercial performance.

Excellent communication and stakeholder management skills, with the ability to influence internal stakeholders and engage confidently with both C-suite and technical audiences.

Ability to work strategically while remaining hands-on when needed, with a customer-centric, proactive, and innovative mindset.

Preferred certifications: Azure/AWS/GCP Architect, Data/AI certifications, ITIL/TOGAF, Kubernetes, DevOps.

If youre ready to lead, innovate, and shape the future of cloud and application services at scale, wed love to hear from you - apply today and help us drive whats next.

Mechanical Shift Engineer

CBW Staffing Solutions Ltd

Mechanical Shift Maintenance Engineer - 4ON 4OFF (Days only) - London, Mayfair - £48,000 per annum+ PackageAn exciting opportunity to join an established building services company based in Mayfair. CBW Staffing Solutions are currently recruiting for a Mechanical Shift Maintenance Engineer to be based in a commercial building located in the heart of Mayfair. The building has 8 floors with around 225,000 square footage and includes office space, gym and high end residential apartments with easy access to both stations Green park (Jubilee line and Victoria line), Bond street (Central line, Jubilee line and Elizabeth line). The successful candidate will be mechanically qualified (C&G, NVQ or apprenticeship trained) with a proven track record in commercial building maintenance. Working alongside a team of 4, you will be required to carry out PPM & Reactive maintenance across both the landlord and tenant areas.Hour of work4ON 4OFF - DAYS ONLY 07:00am to 19:00pmKey Duties:

Deliver PPM and reactive maintenance through the PPM system, ensuring faults are resolved quickly and equipment remains operational.

Maintain required spare parts and complete accurate maintenance records/job sheets.

Prepare and follow Method Statements and Risk Assessments to ensure safe working practices.

Carry out lighting and emergency lighting maintenance, including small installations, fault-finding, and component replacement.

Service AC systems (AHUs, FCUs), support basic chiller resets, and perform water treatment temperature checks.

Monitor and maintain mechanical plants, pumps, and motors.

BMS System - Monitor (i.e. Hot & Colds)

Undertake all allocated tasks and perform them in a timely and professional manner.

Be proactive in identifying and reporting faults with building services equipment and take steps to resolve them.

Be proactive to ensure all H&S issues are reported/escalated as required.

Maintain informal communications with Client staff members related to service levels and issues.

Report service affecting issues to the site management team for formal communication with the client.

Remain flexible with regard to site attendance and tasks undertaken within personal competency.

Escort specialist subcontractors around site

Package

Basic salary of £48,000 per annum

Private health care

Season ticket reduction on train fare

25 days annual leave

Overtime available

Requirements

Have an understanding of HVAC workloads and issues

Must have excellent customer facing skills to include an understanding of customer related issues.

Mechanically qualified - City & Guilds, NVQ or Apprentice trained

Ideally Computer literate with a working knowledge of MS office system/BMS

A proven track record in commercial building maintenance

Must be able to provide copies of your trade certificates

Be fully aware of relevant Health and Safety and general legislative matters

If interested and would like to know more, please contact Charlie Long from CBW Staffing solutions.

Electrical Maintenance Engineer

CBW Staffing Solutions Ltd

Electrical Maintenance Engineer FM Service Provider - Commercial Office Building (Tennant Areas) Liverpool Street, London £45,000 - NO Call out An exciting opportunity to join an established FM service provider based in Liverpool Street, London has arisen! CBW Staffing Solutions are currently recruiting an Electrical Maintenance Engineer based in a commercial building in Liverpool Steet, London. He or she will be required to carry out planned and reactive maintenance across the tenant areas of this commercial office building.The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in building maintenance. In return, the company is offering a competitive salary of up to £45,000, overtime, further training and a potential route into further career progression.Package & working hours

A basic salary of up to £45,000

Monday to Friday - 08:00 am - 17:00 pm

25 days holiday + Bank Holidays

Company Pension Scheme

Excellent career progression opportunities

Key Duties & Responsibilities

Lighting (Small installation, Fault-finding, Lamping, etc)

Emergency lighting tests

Control Panels

Changing Ballast

BMS System - Monitor (i.e. Hot & cold)

Carry out all aspects of M&E/Fabric maintenance

Maintain and update Log books

Plumbing - Unblocking toilets

Pumps, motors

Compliance and logbooks

Chillers and pressurisation units

Undertake all allocated tasks and perform them in a timely and professional manner.

Be proactive in identifying and reporting faults with building services equipment and take steps to resolve them.

Be proactive to ensure all H&S issues are reported/escalated as required.

Maintain informal communications with Client staff members related to service levels and issues.

Report service affecting issued to the site management team for formal communication with the client.

Remain flexible with regard to site attendance and tasks undertaken within personal competency.

Be fully aware of relevant Health and Safety and general legislative matters.

Escort specialist subcontractors

Requirements

Electrically qualified - City & Guilds Level 2&3

City & Guilds - 18th Edition

Must be able to provide copies of your trade certificates

A proven track record in commercial building maintenance

Multi-skilled

Good communication skills

Client Facing

Please send your CV to Alex Denton of CBW Staffing Solutions to avoid missing out on the role !

Project Manager - Space Imaging

CBSbutler Holdings Limited

Chelmsford (1 day p/w at home)

£50,000 - £65,000 + benefits

We are a global leader in specialised components and subsystems for innovative solutions in medical, science, aerospace, defence and industrial applications.Working with us will enable you to develop and gain experience in the ideas that are behind some of the most advanced technologies in the world.We are looking for a Project Manager - Space Imaging with drive and commitment to enhance our project management team, manage strategic R&D and customer funded projects and work with the team to improve management and governance processes.In this role you will take responsibility for the following - Project Manager

Managing cross-functional teams of engineers and manufacturing staff to deliver projects on time, to cost and quality.

Ensuring that effective Project Management techniques are consistently applied and demonstrating adherence to project management process

Forge strong relationships with customers and internal stakeholders to ensure that goals and objectives are clearly communicated, understood and executed.

Detailed scheduling of projects in Microsoft Project and publishing into the MS Project Server system.

Agreeing appropriate Phase Gate Reviews for Projects and ensuring they are held in a timely manner.

Identification of project risk, issues and dependencies, seeking resolution before escalation.

Interfacing with the Finance Team to establish and monitor budget, by ensuring the availability and analysis of relevant data such as schedule derived ETCs and factored risk cost exposure.

Qualifications - Project Manager

To be successful in this role you are likely to have the following skills and experience:

Experience of managing projects through all or part of the lifecycle from bid to production, with an emphasis on production.

Demonstrable experience of energising teams to meet critical timescales and deliver projects.

Ability to manage customer expectations and avoid unwanted scope creep.

Good understanding of risk management and how this is used to manage a project.

Structural Engineer

Aldwych Consulting Ltd

London EC2 £37k-£42kAn exciting opportunity has arisen for a Structural Engineer seeking a new challenge. You will be joining the Civil & Structural Engineering division within this well established and highly reputable property consultancy working on buildings projects.The firm covers architecture, MEP, Surveying, Sustainability, Masterplanning and structural design. They have around 150 staff and have been established over 100 years with a highly reputable industry name. They are backed by a large investment firm meaning that they are assured financial stability and are in an excellent market position for continued success.They work on a collaborative basis between teams and are able to offer the ability of all round resource to clients. They offer a mutual team support philosophy and bonus to incorporate a team sharing ethos rather than separate teams just acting as cost centres. They work to unlock efficiencies as a business to enhance margins and offer an excellent client service.The current structural team stands at 18 staff and they are now looking to develop and grow this team, as the company see the opportunity and need for investment in this area.The role is aimed at a candidate with around 2-3 years of experience of buildings structures projects. Knowledge of Rhino and Grasshopper would be useful and experience in both RC and steel is preferable. Excellent support for Chartership will be provided.This is a real opportunity to carve a niche for yourself within both the industry and the firm. Projects are very varied in both size and scope, currently including work in the defence sector, industrial buildings, residential projects, projects for the Police, garden centres, schools and concrete resi mid rise frames, to name but some. Projects are commonly up to £40m in value.The firm has great office space, up to date systems and infrastructure, are flexible in nature, modern and fun, pro-active, and can offer excellent opportunities for promotion and progression. They have a diverse work force and no one is pigeon-holed here. Everyone counts, takes responsibility and has a real input and purpose.Benefits offered in addition to excellent base salary will include:

25 days holiday (option to buy/sell extra)

Agile working (work from home options)

Pension

Healthcare

Various social events

Excellent Discretionary Bonus scheme

Annual salary and performance reviews

Laptop

Employee wellness and Assistance programmes

Travel insurance

Enhanced maternity and paternity schemes

Discounted gym & dental insurance offers

Various social activities

Optional charity day

Sam Robson 07749 155538Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Senior Project Manager - Ministry of Justice

Approach Personnel Ltd

Are you an experienced Project Manager with a background working on Ministry Of Justiceprojects?Are you looking to work for an industry leading employer, who cares for its staff?Approach Personnel are proud to be partnered with an industry-leading, main contractor, who are currently looking to appoint a Senior Project Manager on a permanent basis to oversee projects up to £80m in the Ministry of Justicesector. As a Senior Project Manager, you will be responsible for overseeing the projects from inception to completion, ensuring that deadlines are met, budgets are adhered too and quality of work is to an excellent standard.What’s in it for you?

Competitive basic salary upto £75,000 (D.O.E)

Generous car allowance sum

Yearly bonus

Enhanced pension contribution

What are we looking for?

Prior experience working as a Project Manager on a Ministry Of Justiceproject

NVQ Level 6 in Construction Management

Prior work for a Main Contractor in the UK

Proficient in MicrosoftProjects

Key Responsibilities:

Program management and client engagement.

Develop detailed construction plans, timelines, and work schedules

Liaise with the Site Manager to ensure that all works are being completed in a timely manner, whilst maintaining quality in line with company policy.

Report into the Operations Manager and provide feedback on Project status

Pro-actively identify project risks and work extensively to reduce delays.

Facilitate final inspections and approvals.

Due to the sensitive nature of the role advertised, more in-depth information will be provided if your application is selected for the next stages of the process*.*IF THIS SOUNDS LIKE YOU, WHY NOT APPLY NOW!

Control Tower SAP Key User

Company description:Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the worldJob description:Salary: £32,757.75Location: Kings NortonHours: 40 hours per week, Monday to FridayThe primary role of the SAP Key user is to ensure the customer’s requirements are translated and reflected in the SAP system. Youll be the contact between IT and the operators who support the warehouse with managing import/export/stock and inventory for our customers.The role is instrumental in the implementation of new customers by testing the process and continuous improvement.Your tasks

SAP testing testing customer solutions presented by IT to ensure they work effectively for the customer and the business

Problem-solve complex issues that arise in the system

Regular meetings with the customers to understand their requirements to support their needs

Inventory, cycle counting, and stock control

Analyse data within the system to identify improvement

Implement new customers into the warehouse

Report test matrix

Collaborate with the SAP team in other countries to ensure alignment

Support function for the Operators

Present continuous improvement and process optimisation solutions for each client across the business

Create and deliver training and development for the SAP Warehouse support team

Your profile

SAP Key user (ERP) experience is essential

Good PC skills, including, Microsoft packages, and has worked with SAP WMS and Power BI

Experience in liaising with customers, where you have been involved in problem-solving

Analytical skills

Stakeholder management

What we offer

25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days

Pension contribution

A life assurance policy that pays out 4 x Salary

Employee Assistance Programme that provides you with confidential support, information, and advice to help you

Employee Discount Scheme through Benefit Hub

Free Parking

Profile description:

Data Architect

Amtis Professional Ltd

Data Architect – Azure & DatabricksPermanentUp to £90,000Overview: We’re looking for a Data Architect to design and deliver modern data solutions across an Azure ecosystem. You’ll play a key role in shaping the data strategy, owning the architecture of scalable, secure, and high-performing data platforms that enable advanced analytics and business insights.Key Responsibilities:

Lead the design and architecture of end-to-end data platforms using Azure services (e.g., Azure Data Lake, Data Factory, Synapse, Fabric, Key Vault).

Architect and optimise Databricks environments for data engineering & analytics.

Develop data models, standards, and best practices ensuring data quality, governance, and reliability.

Collaborate with data engineers, analysts, and business stakeholders to translate requirements into scalable solutions.

Oversee data integration, ingestion, and transformation pipelines across batch and streaming workloads.

Ensure security, compliance, and cost optimisation throughout the data estate.

Skills & Experience:

Strong experience architecting cloud-native data solutions on Microsoft Azure.

Hands-on expertise with Databricks (Delta Lake, Spark, notebooks, cluster management).

Deep understanding of data modelling, warehousing, and distributed data processing.

Experience with Python/SQL for data engineering and solution design.

Familiarity with CI/CD, DevOps, and Infrastructure-as-Code (Terraform/ARM/Bicep) is beneficial.

If this role sounds of interest, please apply with a copy of your CV and contact information.

Identity & Access Management Senior Architect

Job descriptionWe have an exciting new opportunity for anIdentity & Access Management Senior Architectto join the A&O Shearman London office.About the team The firms ability to keep our clients data secure is a bedrock for our reputation as a trustworthy professional services partner to many of the worlds large and prestigious organisations. Information security is not an afterthought; it is core to all that we do, to protect not only our data but that of our clients, and has the unwavering support of the Board.Led by our new CISO, the in-house Information Security team is a core part of our technology services structure with mature or evolving capability across all areas of digital security and cyber defence. We align our efforts to the NIST framework and other recognised certifications including ISO27001 and SOC2 and strive to keep pace with the continually evolving threat landscape, in support of A&O Shearmans strategy to lead where global complexity creates opportunity.In addition, you will have the opportunity to share and gain intel from the firms cybersecurity lawyers. The global team have experience advising clients on hundreds of incidents. Leveraging this experience, they feedback practical lessons learned into clients cyber risk management and incident response programmes.What you will do The Identity and Access Senior Architect will be part of the Digital Trust team, and will be responsible for maintaining the identity and access management (IAM) security of the firms assets. This role is critical in translating the organisations IAM vision into a workable, mature and optimized function and service. This role requires extensive experience across all IAM core disciples including identity management, identity governance and administration, privileged access, and conditional access. This role will support the transformation of IAM into a modern, automated, predictable and customer-oriented function. The ideal candidate will excel at Microsoft Entra ID technologies, CyberArk, machine identity management, and translation of identified requirements into practical identity architecture and design.This will include:IAM Strategy and Architecture

Design, implement and continuously improve the organisational IAM architecture for a modern security perimeter, leveraging extensive knowledge and experience across all IAM disciplines.

Review functional and non-functional requirements, apply architectural acceptance criteria, and produce artefacts describing the logical and physical design of IT and security (IAM) solutions scaled for the enterprise needs, and assist in solution architecture.

Influence and evaluate decisions on IAM components: directory, identity, privileged access, entitlements management.

Configure and maintain technologies that support the IAM function such as Active Directory, Entra ID Privileged Identity, Privileged Access, and Governance; Conditional Access Policies; CyberArk.

Design and transition IAM service components into operation operational manuals, support patterns, standard changes, request management.

IAM Risk and Change Management

Work alongside Solution Architects to ensure solutions are designed securely from an access management perspective. Ensure adherence to the change management process when implementing IAM relevant changes to architecture.

Perform detailed analysis of application architectures to provide IAM assurance.

Understand threat modelling and participate in major incidents responses with IAM components.

Review and approve the IAM components of solution designs.

Collaborate with cloud infrastructure teams to implement IAM design patterns.

Ensure IAM security controls are appropriately implemented in our environment and align with NIST and CIS benchmarks.

Validate effectiveness of implemented IAM security controls through technical analysis.

Perform residual IAM risk assessments and document acceptance/rejection rationale.

Scope and manage IAM security testing including penetration tests and Red Teaming as well as remediation activities.

Work closely with wider Information Security team to ensure compliance, assurance, risk management, monitoring, and other operational requirements related to IAM are met. Ensure the IAM service follows and complies with IT and Information Security policies and regulatory standards.

Help configure and keep current the integration of IAM technologies with SIEM, SOAR, Service Desk and other tools.

Work closely with relevant vendors to ensure optimised use of the supplied technologies and professional services.

Serve as an escalation point for issues of non-compliance related to PAM, IAM and IGA policies and processes.

Leadership & Team Development

Provide leadership and structured mentorship to a team of identity and access management staff, supporting their technical development, training & certifications, and career progression.

Oversee the design and management of the on-call support structure, ensuring appropriate coverage, escalation paths, and minimal disruption to business operations.

What you will have

Extensive experience in working with Microsoft identity products, namely Active Directory and Entra ID.

Extensive experience working in architecture or information security, with a significant focuson identity and access management.

Current Azure certifications (e.g., Azure Security Engineer Associate).

Strong knowledge of security and compliance standards and frameworks, such as ISO27001, MS CAF, and WAF.

Excellent communication, leadership, and interpersonal skills, with the ability to collaborate across teams and with external parties such as MSSP.

Ability to work effectively in a fast-paced, dynamic environment.

You will stand out if you bring

Bachelor’s degree in Information Security, Computer Science, or a related field.

Additional relevant security certifications e.g. CISSP, SABSA, TOGAF.

Legal or professional services experience is highly desirable.

Knowledge of additional cloud platforms e.g. AWS, GCP.

Experience with zero trust architecture implementation and least privilege principles.

Background in application security and secure SDLC practices

*Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services.*Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working fora minimum of60% of your time (i.e.three days per weekfor a full time role) in accordance with our hybrid working policy.

Lead Design Engineer – Security Systems (Cambridge)Industry: Security Systems | CCTV | Access ControlWhat you will doAre you an experienced Design Engineer with a strong background in CCTV and Access Controls? We’re looking for a talented professional to lead the design and delivery of cutting-edge security solutions. If you thrive in a dynamic environment and are passionate about protecting people and property through innovative technology, we want to hear from you.How you will do itAs a Lead Design Engineer, you will:

Design and deliver advanced CCTV and Access Control systems, including new builds and system upgrades.

Support sales teams with technical input, conduct site surveys, and participate in system acceptance testing.

Produce detailed schematics, parts lists, specifications, schedules, and wiring/equipment layouts.

Perform technical calculations (e.g., network bandwidth, power, heat dissipation) and ensure compliance with relevant standards and regulations.

Collaborate with commissioning engineers and other stakeholders to ensure seamless system setup—whether remotely, in-office, or on-site.

What we look for

Proven experience in the Security industry, specifically with CCTV systems and Access Control.

Strong knowledge of:

IP and analogue CCTV components

Access Control systems

IP networking, copper, fibre, and wireless communications

PC server/client architecture

Familiarity with leading VMS and ACS platforms such as C-Cure, Lenel, Genetec, and Synergy.

Bonus: Experience with Intruder, BMS systems, and legacy protocols (RS232, RS485).

Proficiency in Microsoft Office and excellent communication skills.

A flexible, self-motivated approach with the ability to manage multiple projects.

What we offer

A culture that values work-life balance and continuous learning

Access to mental health support and career development programs

Competitive salary and benefits, including:

Medical, pension, and life assurance

Employee assistance and referral programs

Discounts on Johnson Controls and ADT Smart Home products

Voluntary benefits: cycle to work, childcare vouchers, eye care, and holiday purchase schemes

#AVRIL#LI-Onsite

Tooling Design Engineer (Stress) - Submarines

Job DescriptionTooling Design Engineer (Stress) - SubmarinesFull-TimeDerby (5 days on site)An exciting opportunity for a Tooling Design Engineer role with a strong background in stress in the Product Specific Tooling Team has arisen within the New Build and Components Business, in Nuclear (Submarines).In this role, you will work to provide bespoke tooling and fixturing in support of component manufacture and assembly. In this role you will be interacting with the Engineering and Operations teams to ensure the design meets with their requirements not only at concept stage but post manufacture ensuring all requirements have been achieved.The successful candidate will have in-depth knowledge of British Standards, the Machinery Directive, lifting regulations, and pressure equipment codes, and will be comfortable justifying designs through both hand calculations and FEA.Why join Rolls-Royce?At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.By joining Rolls-Royce, you’ll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.What you will be doing:

Take the journey through the full design process, from requirements capture through to concept, development, and final design stages.

Lead the generation of detailed requirements with the customer and identified key stakeholders.

Prepare the technical documentation such as design specifications, justifications (hand calculations and Finite Element Analysis) and reports as well as procurement specifications.

Demonstrate compliance with relevant British Standards and regulations, including machinery safety, lifting equipment & pressure equipment.

Ensure the required design process is followed both internally and externally.

Drive the technical programme to deliver the required outputs on time, to agreed cost and quality.

Position Qualifications:To be successful in this role, we are looking for someone who is/has:

Qualified Mechanical Engineer with a degree in Mechanical Engineering or a related discipline (or equivalent experience and proven capability).

Proven delivery of complex mechanical engineering solutions, meeting customer requirements within time, cost, and quality constraints.

Strong technical expertise in process and mechanical design, substantiation, engineering governance, and compliance with relevant regulations, codes, and standards.

Solid grounding in core engineering principles, including DFM/DFA, ALARP, concurrent engineering, health & safety, environmental awareness, and lessons learned.

Experienced in stakeholder engagement, presenting and defending solutions through gated design reviews.

Hands-on design and analysis capability, including tooling and fixturing (desirable), FEA (e.g. ANSYS, Abaqus), and CAD/PLM tools such as NX and Teamcenter.

In-depth knowledge of industry standards and regulations, including BS/BS EN, Machinery Directive (2006/42/EC), UKCA/CE marking, LOLER, PUWER, lifting standards, and pressure equipment regulations (PESR, PED, ASME BPVC

For more than 60 years Rolls-Royce Submarines has designed, supplied and supported the nuclear propulsion plant, providing power for all UK Royal Navy nuclear submarines.To work for Rolls-Royce Submarines an individual must hold a Security Check clearance. We will support the application for Security Clearance if you don’t already have it. Due to the nature of work we conduct, we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national.Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.Closing Date: 30th January 2026As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.Job CategoryManufacturing EngineeringPosting Date17 Jan 2026; 00:01Posting End Date30 Jan 2026PandoLogic. Keywords: Manufacturing Engineer, Location: Derby, ENG - DE23 8NX

Lead Scrum Master / Agile Delivery Lead

Job Title: Business Agility Lead/Scrum Master / Agile Coach Contract Type: Fixed Term Contract Location: Halifax - 2 days per week onsite Daily Rate: 550/Day Contract Length: 3 months Working Pattern: Full TimeAbout This Opportunity Are you an Agile enthusiast ready to make a real impact? Join our client as a Business Agility Lead (BAL) and become an integral part of a dynamic team. In this role, you’ll partner with Labs to enhance effectiveness, efficiency, and predictability, delivering remarkable value to customers and colleagues alike.As the Business Agility Lead, you will:

Drive the performance of your Lab, focusing on data quality and optimised workflow.

Transition to a data-led approach to accelerate speed to market.

Introduce proactive improvements and coach teams back on track when needed.

Collaborate closely with Lab Leaders to enhance performance and maturity.

Skills required:

Proven experience in Agile Coaching/Scrum Mastery, with relevant certifications (e.g., PSM 1, PSM 2, PK1).

Strong understanding of Agile Delivery Metrics and evidence-based decision-making.

Experience coaching and influencing Lab leadership in Agile Ways of Working.

Proficiency with JIRA, JIRA Align, and Confluence.

Ability to drive data quality and use insights to enhance Lab performance and productivity.

What You’ll Do:

Support and coach colleagues in implementing and refining agile practises like Scrum, Kanban, and scaled frameworks.

Use your experience and data to guide teams in selecting the right approach for their needs.

Solve problems creatively, drawing from your deep understanding of customer, business, and industry dynamics.

Facilitate brainstorming, process flows, and value hypothesis setting to unlock team potential.

Bonus Points For:

Familiarity with diverse Agile methodologies and the ability to select the best fit for varying contexts.

Experience in enhancing Lab cadence and supporting effective planning and sequencing of work.

About Working For Us We are committed to building an inclusive environment that reflects modern society, celebrating diversity in all its forms. We want our people to feel they belong and thrive, regardless of their background, identity, or culture.

We embrace diversity at all levels and support initiatives such as a menopause health package and a dedicated Working with Cancer initiative.

We are disability confident and welcome applications from under-represented groups. If you need adjustments in the recruitment process, just let us know!

Are You Ready to Join Us? If you’re excited about the prospect of driving Agile transformation and helping teams reach their full potential, we’d love to hear from you! Apply today and become part of a team that is passionate about Agile excellence and continuous improvement.Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Role: Solutions ArchitectLocation: 1-2 days/week in MerseysideLength: 6 monthsDay Rate: 650 +IR35: INSIDEWe are looking for a Senior Solutions Architect to work with our client on a number of projects currently running. This role will be focused on assisting multiple teams and you will be expected to design multi-tier and complex architectural solutions (HLDs).This role requires someone who is able to juggle multiple workloads concurrently whist adhering to development lifecycle frameworks already in place.You must be able to commute to Merseyside 1 day/week at a minimum.Skills overview:Experience working on High Level Designs (HLDs) as a Solutions ArchitectGood working knowledge of AWSDomain Driven and Event Driven type architectureRESTful APIs & Serverless technologiesPlease click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement.To find out more about Computer Futures please visit (url removed)Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

Job Title: UI DeveloperLocation: Bromley Working Pattern: Full Time, Hybrid - 3 days in the office Contract Length: 12 months with potential for extending Daily rate: Circa 700per day via an UmbrellaAre you a passionate UI Developer looking to make an impact in the finance industry? Do you thrive on building modern, scalable, and user-friendly web interfaces? If so, we have an exciting opportunity for you to join our client’s dynamic team!About the Role:As a UI Developer, you will be at the forefront of developing innovative user interfaces for a cutting-edge Generative AI platform. Collaborating with talented professionals in Global Markets Sales & Trading and Quantitative Strategies, you will harness the power of data to drive insights and transform business processes.Key Responsibilities:

Design, develop, and maintain reusable UI components using React and TypeScript.

Implement responsive and accessible interfaces that meet enterprise standards (e.g., WCAG).

Collaborate with product managers, UX designers, and backend engineers to deliver high-quality features.

Integrate with RESTful APIs and manage application state using Redux Toolkit and RTK Query.

Incorporate Vercel AI SDKUI components to enhance chatbot functionality and user experience.

Ensure code quality through unit and integration testing with Vitest and React Testing Library.

Participate in code reviews and contribute to architectural decisions.

Optimize performance and troubleshoot issues across various browsers and devices.

What You Bring:Required Skills & Experience:

Experience developing modern web applications with React and TypeScript.

Expert knowledge in JavaScript/TypeScript

Strong understanding of component-based architecture and state management.

Hands-on experience in Python service-side development and APIs (e.g., FastAPI).

Familiarity with testing frameworks (Vitest, React Testing Library) and pytest for Python.

Experience with CI/CD tools and collaborative development workflows using Git/Bitbucket.

Non-Technical Skills:

Self-starter with excellent analytical and problem-solving abilities.

Detail-oriented and highly organised.

Strong communication skills to collaborate with business stakeholders and technical teams.

Adaptable to shifting and competing priorities.

Committed to delivering high-quality service.

Preferred Qualifications:

Experience with schema validation using Zod.

Familiarity with component documentation tools (e.g., Storybook).

Understanding of performance optimisation techniques for large-scale applications.

Experience developing frameworks and tools specific to AI/ML

Familiarity with cloud platforms and development in cloud environments.

Why Join Us?At our client’s organisation, you will enjoy a collaborative and inclusive workplace that values your contributions. They are committed to your professional growth and well-being, offering competitive benefits that support your physical, emotional, and financial health.This is more than just a job; it’s an opportunity to work on innovative projects that make a difference. You’ll be part of a team that believes in Responsible Growth, ensuring a positive impact on clients, communities, and shareholders.Ready to Make a Difference?If you’re excited about leveraging your skills in a fast-paced environment and contributing to a groundbreaking Generative AI platform, we’d love to hear from you!Apply Today!Join us in shaping the future of finance through technology and innovation. Your journey starts here!We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Oracle Report Analyst

We are currently working with an Education provider who are looking for a detail driven Report Analyst to design, develop and maintain high-quality reports across Finance, HCM, Payroll and Procurement, empowering decision-making across their Academies and Head Office. You will strengthen their reporting capability and ensure accurate, timely, and trusted data flows across Oracle Fusion, BromCom, EPM and connected systems.MAIN AREAS OF RESPONSIBILITY Reporting & Analytics

Design, build, and maintain operational, statutory, and management reports using Oracle tools (OTBI, BI Publisher, Fusion Analytics Warehouse).

Partner with functional leads (Finance, HR, Payroll, Procurement) to translate business requirements into well-structured, automated reporting solutions.

Develop standardised reporting packs for Academies, Clusters, and Federation-level performance reporting.

Support EPM and BromCom integration reporting, ensuring alignment of staff, financial, and operational data across systems.

Create and maintain a central reporting catalogue and data dictionary for reference and consistency.

Data Quality & Governance

Validate and reconcile report outputs to ensure data accuracy, consistency, and completeness.

Support data integrity checks across systems, contributing to a single source of truth for key people and finance data.

Work with Data Governance leads to ensure reporting complies with data protection, audit, and safeguarding standards.

Experience Required

Strong understanding of Oracle Fusion data structures across HCM, Payroll, Finance and Procurement

Advanced SQL and analytical skills for data validation and troubleshooting

The ability to design, build, and maintain management and statutory reports

Degree or equivalent qualification in Data, Information Systems, Finance or related discipline

Infrastructure Architect

Location: GlobalWorld-changing careers, enabled by Johnson Matthey.With over 200 years of history, join us and help accelerate the transition to net zero.As an Infrastructure Architect, you will shape the global infrastructure and operations strategy while leading long-term roadmaps across cloud, database, and data center capabilities. This role ensures every domain aligns with the global IT vision, maximizes reuse and interoperability, and delivers measurable business outcomes.Your work will directly support JM’s mission as a global leader in sustainable technologies, helping to transform energy systems and reduce carbon emissions to create a cleaner, brighter future.The role:As Infrastructure Architect, you will help drive our goals by:

Leads the creation and execution of global cloud, database, and data center strategies aligned to transformation and cost-optimization goals.

Drives continuous improvement using options analysis to prioritize work based on value, relevance, and future-fit across the estate.

Maintains a capability-level view to identify overlaps, gaps, and opportunities for consolidation, innovation, and simplification.

Produces and maintains key architecture artefacts (e.g., As-Is views, roadmaps, target/reference architectures, HLDs) and represents architecture in governance forums.

Ensures compliance with technical governance, data security, and regulatory requirements, conducting risk analysis and defining mitigation strategies.

Acts as a trusted advisor, facilitating technical discussions, clearly communicating architectures, and promoting reusable architecture assets across technical and non-technical stakeholders.

Key skills that will help you succeed in this role:

Strong technical foundation (5-10 years) with readiness to step into a first architecture role.

Broad infrastructure expertise across virtualization, compute, storage, cloud (Azure), databases (SQL/Oracle), backup, monitoring, and patching.

IT security knowledge applicable to infrastructure and solution design.

Technical leadership experience on programmes and projects.

Stakeholder management & ability to build consensus across diverse technologies.

Understanding of OT environments (e.g., ISA-95, OG-86, IEC 62443).

What we offer:We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:

Retirement savings

Share plans

Saving accounts

Life and disability insurance

Commuter allowances and loans

Medical plans / health assessments

Fitness discounts

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience.Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.To submit your application, please click the “Apply” button online.All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information.For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice.Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

Business Analyst - Insurance - SQL

CBSbutler Holdings Limited trading as CBSbutler

My client is hiring for a Technical Business Analyst with strong insurance industry experience to support the delivery of data and analytics solutions within a complex, regulated environment. This is a permanent role offering a salary of 55K - 70K, depending on experience. This role is hybrid and requires 3 days in the office per week in London.You will work closely with business and technical stakeholders to gather requirements, analyse insurance data and translate business needs into clear, actionable deliverables. This is a hands-on, business-facing role requiring strong SQL skills and experience working across Agile delivery teams.Responsibilities include:Gathering and documenting business and technical requirements Writing complex SQL queries to extract, analyse and validate insurance data Producing user stories, acceptance criteria, process flows and functional documentation Supporting Agile ceremonies, UAT and requirements gathering Working across cross-functional teams to manage risks and dependenciesSkills required: 3-8 years experience as a Business Analyst / Technical BA Strong insurance (P&C / Commercial / Personal Lines) domain knowledge Solid SQL skills and experience working with data Experience with Jira, Confluence and Agile deliveryPlease apply for immediate interview!CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.

Service Assurance Team Leader

First Recruitment Group

An opportunity for an experienced Service Desk leader to coach, develop and drive service excellence within a fast-paced telecoms environment.Our Client has a requirement for a Service Assurance Team Leader, who will be required to work on a permanent basis in IrlamRole Purpose: As Service Assurance Team Leader you will be responsible for leading a team of Service Desk Analysts through all aspects of operational activities and service obligations to our wholesale partners.You will own and develop the team s training and risk management plans incorporating ongoing coaching & development across all team members.The Service Assurance Team Leader will be responsible for daily reporting on workflow performance and service issues while coordinating a weekly resource plan to maintain service levels.Job Role Responsibilities:

Providing Service Desk Analysts with day to day support across all Service Operations queries and operational tasks, ensuring process adherence.

Ensure all tasks are allocated to an owner and worked / completed within agreed OLAs or SLAs.

Support the Service Desk with all daily activities acting as supportive resource to manage workflow peaks to safeguard operational KPI s and SLA s.

Collaborate with Service Ops Jeopardy Lead to drive technical support between Service Operations, field engineer resource and Network / NOC specialists.

Own and maintain Service Ops training matrix for new and existing team members to maximise capability within the team ensuring process adherence.

Act as the voice of the customer to drive customer centric interactions which drive CSAT and service levels.

Conduct quality assurance checks to ensure service quality and identify coaching needs in line with the Service Ops Training and Skill Matrix.

Monitor all contact channels to ensure daily delivery of call SLAs and PCA levels.

Track and monitor performance across on the day issues that would otherwise prevent successful completion of tasks while working in close collaboration with Service Operations Jeopardy Lead.

Support and coach Service Desk Analysts to efficiently and accurately manage service incidents / escalations and service assurance tasks to a successful outcome in a professional and timely manner

Own and manage Wholesale and General Public complaints from the initial contact through to a positive resolution in-line with Freedom Fibre KPI s and values.

Embracing continuous improvement (CI) supporting the organisation with installation problem solving.

Being part of an on-call rota providing industry leading emergency response for network / customer - issues / faults should and when required.

Experience / Skills / Knowledge / Qualifications: Essential:

Experienced at working within a service desk environment

Excellent understanding of network provisioning

Incident/Change Management

Problem Solving

Good working knowledge of Microsoft Office packages including Word, Excel and PowerPoint

Experience and knowledge of FTTP installations.

Knowledge of PIA duct and / or pole installations which will help with successful activations

Knowledge of the OR Network

Experience supervising a team of Service Desk Analysts

Focused on Coaching and Developing

Creating a culture of continuous improvement across the Service Desk community in terms of skills and knowledge

Willing to get involved and be hands on when needed

Desirable:

ITIL foundation certification

Benefits:

Competitive salary

Flexible, hybrid working

Regular social & team events

Equal Opportunities Employer

Company informationAt First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Service Assurance Team Leader looking for new employment.As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

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