Team Leader vacancy at GAIL’s Billericay!
If leading a team to success makes you smile and puts a spring in your step, then please read on!
We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and developing others . You should be motivated by taking charge and want to be a positive role model. With no day being the same, you must be organised and clear talking to maximise your teams’ potential and to deliver our products to a high standard.
As appreciation for being a Team Leader with great execution and effective leadership, we will treat you to amazing benefits including:
Apprenticeships available alongside this role including ‘Retailer Team Member Level 2 ’
If you love the smell of freshly baked bread and always work with a smile, then please read on!
We are looking for Head Bakers who have a passion to join the GAIL’s family and for training and developing others . You should be motivated by taking charge and want to be a positive role model. With no day being the same, you must be organised and clear talking to maximise your teams’ potential and to deliver our fresh food, bread and cakes to high standards whilst maintaining food safety standards.
You will be proving and baking items for our beautifully presented displays and know our products and recipes inside out.
Our bakeries open early so typically Kitchen Team Members will start early too – it will vary between bakeries but typically around 5:30am – 6:30am
As appreciation for being a Head Baker with great execution and effective leadership, we will treat you to amazing benefits including:
Team Leader vacancy at GAIL’s Tunbridge Wells!
If leading a team to success makes you smile and puts a spring in your step, then please read on!
We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and developing others . You should be motivated by taking charge and want to be a positive role model. With no day being the same, you must be organised and clear talking to maximise your teams’ potential and to deliver our products to a high standard.
As appreciation for being a Team Leader with great execution and effective leadership, we will treat you to amazing benefits including:
Apprenticeships available alongside this role including ‘Retailer Team Member Level 2 ’
Join Our Team as a Customer Service Specialist – Banking & Financial Services - Work from Home
Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you.
Start Date: 1st June 2026
Salary: £27,580.80 per annum
Competitive pay with opportunities to grow and develop your career.
Location: Work from Home
Hours: Full-Time – 40 hours per week
Training:
Contract Type: Permanent
Background Checks:
To keep our customers and colleagues safe, you’ll need to pass the following checks:
Please note: No holidays or time off can be taken during your first 8 weeks of employment
Join Our Complaints Team – Where Empathy Meets Excellence
We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action.
What You’ll Be Doing
You Should Apply If…
Values we look for you to have:
Join Our Team as a Customer Service Specialist – Banking & Financial Services - Work from Home
Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you.
Start Date: 1st June 2026
Salary: £27,580.80 per annum
Competitive pay with opportunities to grow and develop your career.
Location: Work from Home
Hours: Full-Time – 40 hours per week
Training:
Contract Type: Permanent
Background Checks:
To keep our customers and colleagues safe, you’ll need to pass the following checks:
Please note: No holidays or time off can be taken during your first 8 weeks of employment
Join Our Complaints Team – Where Empathy Meets Excellence
We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action.
What You’ll Be Doing
You Should Apply If…
Values we look for you to have:
Join Our Team as a Customer Service Specialist – Banking & Financial Services - Work from Home
Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you.
Start Date: 1st June 2026
Salary: £27,580.80 per annum
Competitive pay with opportunities to grow and develop your career.
Location: Work from Home
Hours: Full-Time – 40 hours per week
Training:
Contract Type: Permanent
Background Checks:
To keep our customers and colleagues safe, you’ll need to pass the following checks:
Please note: No holidays or time off can be taken during your first 8 weeks of employment
Join Our Complaints Team – Where Empathy Meets Excellence
We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action.
What You’ll Be Doing
You Should Apply If…
Values we look for you to have:
Join Our Team as a Customer Service Specialist – Banking & Financial Services - Work from Home
Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you.
Start Date: 1st June 2026
Salary: £27,580.80 per annum
Competitive pay with opportunities to grow and develop your career.
Location: Work from Home
Hours: Full-Time – 40 hours per week
Training:
Contract Type: Permanent
Background Checks:
To keep our customers and colleagues safe, you’ll need to pass the following checks:
Please note: No holidays or time off can be taken during your first 8 weeks of employment
Join Our Complaints Team – Where Empathy Meets Excellence
We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action.
What You’ll Be Doing
You Should Apply If…
Values we look for you to have:
Join Our Team as a Customer Service Specialist – Banking & Financial Services - Work from Home
Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you.
Start Date: 1st June 2026
Salary: £27,580.80 per annum
Competitive pay with opportunities to grow and develop your career.
Location: Work from Home
Hours: Full-Time – 40 hours per week
Training:
Contract Type: Permanent
Background Checks:
To keep our customers and colleagues safe, you’ll need to pass the following checks:
Please note: No holidays or time off can be taken during your first 8 weeks of employment
Join Our Complaints Team – Where Empathy Meets Excellence
We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action.
What You’ll Be Doing
You Should Apply If…
Values we look for you to have:
Join Our Team as a Customer Service Specialist – Banking & Financial Services - Work from Home
Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
We’re expanding our Banking and Financial Services team and are looking for skilled Complaints Handlers to join us. If you have at least one year’s experience in the banking or financial services industry, we’d love to hear from you.
Start Date: 1st June 2026
Salary: £27,580.80 per annum
Competitive pay with opportunities to grow and develop your career.
Location: Work from Home
Hours: Full-Time – 40 hours per week
Training:
Contract Type: Permanent
Background Checks:
To keep our customers and colleagues safe, you’ll need to pass the following checks:
Please note: No holidays or time off can be taken during your first 8 weeks of employment
Join Our Complaints Team – Where Empathy Meets Excellence
We believe that even when things go wrong, we have the power to make them right—and better than ever. Our Complaints team sits at the heart of that mission, turning customer frustration into loyalty through empathy, insight, and action.
What You’ll Be Doing
You Should Apply If…
Values we look for you to have:
CHIEF ENGINEER
Backshift Monday to Friday
Sir Robert McAlpine has secured a prestigious contract to construct a state-of-the-art Battery Manufacturing Facility. The initial phase of the project includes the design and construction of a new 15GWh lithium-ion battery facility, ancillary buildings, and site-wide external works.
Why join us?
Since 1869 we’ve worked on building and civil engineering projects that have set the standard for others to follow - right up to present-day examples like the Eden Project, Olympic Stadium and award-winning new Bloomberg building.
As we celebrate our 155th anniversary, we’re looking forward with excitement to the projects and opportunities ahead. Our family-owned business is where to achieve more from your career by proudly building Britain’s future heritage with us.
The Chief Engineer role:
This is a backshift role, working late afternoon into the evening on a Monday to Friday, on a weekly basis.
Your profile:
Rewards
We’re ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.
We’d love you to join us in proudly building Britain’s future heritage. Apply online now.
Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don’t meet every single requirement, we’d still love to hear from you. Especially if you’re part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team.
Please note that this is a backshift role, working late afternoon into the evening, Monday to Friday.
CHIEF ENGINEER
Backshift Monday to Friday
Sir Robert McAlpine has secured a prestigious contract to construct a state-of-the-art Battery Manufacturing Facility. The initial phase of the project includes the design and construction of a new 15GWh lithium-ion battery facility, ancillary buildings, and site-wide external works.
Why join us?
Since 1869 we’ve worked on building and civil engineering projects that have set the standard for others to follow - right up to present-day examples like the Eden Project, Olympic Stadium and award-winning new Bloomberg building.
As we celebrate our 155th anniversary, we’re looking forward with excitement to the projects and opportunities ahead. Our family-owned business is where to achieve more from your career by proudly building Britain’s future heritage with us.
The Chief Engineer role:
This is a backshift role, working late afternoon into the evening on a Monday to Friday, on a weekly basis.
Your profile:
Rewards
We’re ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.
We’d love you to join us in proudly building Britain’s future heritage. Apply online now.
Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don’t meet every single requirement, we’d still love to hear from you. Especially if you’re part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team.
Please note that this is a backshift role, working late afternoon into the evening, Monday to Friday.
If you are a Senior Quantity Surveyor with experience on large multi-million-pound projects , we have a great opportunity for you to join our Team in Port Talbot to work on an interesting, complex and technically challenging project. The project value will be in excess of £200m and will be undertaken under a NEC form of contract.
Why join us?
For over 155 years Sir Robert McAlpine has worked at the forefront of the construction world - gaining a reputation for engineering excellence and the respectful, honourable way of doing what we do. Our achievements through the decades are down to the people we employ and the opportunities we give them to succeed. With so many stand-out projects and opportunities ahead, now is the perfect time to join our family-owned business, and proudly build Britain’s future heritage with us.
The Senior Quantity Surveyor role
Your profile
Rewards
We’re ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.
We’d love you to join us in proudly building Britain’s future heritage. Apply online now.
If you are a Senior Quantity Surveyor with experience on large multi-million-pound projects , we have a great opportunity for you to join our Team in Port Talbot to work on an interesting, complex and technically challenging project. The project value will be in excess of £200m and will be undertaken under a NEC form of contract.
Why join us?
For over 155 years Sir Robert McAlpine has worked at the forefront of the construction world - gaining a reputation for engineering excellence and the respectful, honourable way of doing what we do. Our achievements through the decades are down to the people we employ and the opportunities we give them to succeed. With so many stand-out projects and opportunities ahead, now is the perfect time to join our family-owned business, and proudly build Britain’s future heritage with us.
The Senior Quantity Surveyor role
Your profile
Rewards
We’re ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.
We’d love you to join us in proudly building Britain’s future heritage. Apply online now.
SRM are preparing for the commencement of a major programme of construction works in Port Talbot, South Wales. The works to be undertaken will involve heavy construction/ civil engineering works across a variety of industrial work fronts over the next 3 to 4 years, commencing initially with a series of enabling works ahead of the main programme of works commencing Q3: 2025.
If you are an Engineer with setting out experience on large multi-million-pound projects , we have a great opportunity for you to join our Team in Port Talbot to work on an interesting, complex and technically challenging project. The project value will be in excess of £200m.
Why join us?
In the 155 years since our foundation, Sir Robert McAlpine has worked on some of the country’s most iconic buildings and projects. Our success through the decades has been down to our people - we’re a family-owned business with a culture that brings out the best in individuals and teams.
Right now, we’re excited about continuing our legacy. This is where to achieve more from your career, by proudly building Britain’s future heritage with us.
Th e Package Engineer role
A member of the project team, reporting to the Chief Engineer, you will be responsible for overseeing the design, coordination and management of a number of sub-contractor employed in a variety of trades within the respective area of works.
The role requires a high level of interfacing between internal departments and external agencies, such as Architects, Engineers, Construction Workers, Sub-contractors, Client agents, Clerk of Works and Site Staff. Coordination and management of sub-contractors. Ensure SRM obligations to sub-contractor are understood and discharged.
You’ll also organise and conduct regular site progress meetings with sub-contractors to monitor progress, quality and safety, ensuring the Chief Engineer and Project Manager/Project Director are updated on all issues
Your profile
Key Packages / Areas of focus will be setting out
Ideally you will;
Rewards
We’re ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.
We’d love you to join us in proudly building Britain’s future heritage. Apply online now.
Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don’t meet every single requirement, we’d still love to hear from you. Especially if you’re part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team
SRM are preparing for the commencement of a major programme of construction works in Port Talbot, South Wales. The works to be undertaken will involve heavy construction/ civil engineering works across a variety of industrial work fronts over the next 3 to 4 years, commencing initially with a series of enabling works ahead of the main programme of works commencing Q3: 2025.
If you are an Engineer with setting out experience on large multi-million-pound projects , we have a great opportunity for you to join our Team in Port Talbot to work on an interesting, complex and technically challenging project. The project value will be in excess of £200m.
Why join us?
In the 155 years since our foundation, Sir Robert McAlpine has worked on some of the country’s most iconic buildings and projects. Our success through the decades has been down to our people - we’re a family-owned business with a culture that brings out the best in individuals and teams.
Right now, we’re excited about continuing our legacy. This is where to achieve more from your career, by proudly building Britain’s future heritage with us.
Th e Package Engineer role
A member of the project team, reporting to the Chief Engineer, you will be responsible for overseeing the design, coordination and management of a number of sub-contractor employed in a variety of trades within the respective area of works.
The role requires a high level of interfacing between internal departments and external agencies, such as Architects, Engineers, Construction Workers, Sub-contractors, Client agents, Clerk of Works and Site Staff. Coordination and management of sub-contractors. Ensure SRM obligations to sub-contractor are understood and discharged.
You’ll also organise and conduct regular site progress meetings with sub-contractors to monitor progress, quality and safety, ensuring the Chief Engineer and Project Manager/Project Director are updated on all issues
Your profile
Key Packages / Areas of focus will be setting out
Ideally you will;
Rewards
We’re ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.
We’d love you to join us in proudly building Britain’s future heritage. Apply online now.
Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don’t meet every single requirement, we’d still love to hear from you. Especially if you’re part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team
CHIEF ENGINEER
Backshift Monday to Friday
Sir Robert McAlpine has secured a prestigious contract to construct a state-of-the-art Battery Manufacturing Facility. The initial phase of the project includes the design and construction of a new 15GWh lithium-ion battery facility, ancillary buildings, and site-wide external works.
Why join us?
Since 1869 we’ve worked on building and civil engineering projects that have set the standard for others to follow - right up to present-day examples like the Eden Project, Olympic Stadium and award-winning new Bloomberg building.
As we celebrate our 155th anniversary, we’re looking forward with excitement to the projects and opportunities ahead. Our family-owned business is where to achieve more from your career by proudly building Britain’s future heritage with us.
The Chief Engineer role:
This is a backshift role, working late afternoon into the evening on a Monday to Friday, on a weekly basis.
Your profile:
Rewards
We’re ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.
We’d love you to join us in proudly building Britain’s future heritage. Apply online now.
Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don’t meet every single requirement, we’d still love to hear from you. Especially if you’re part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team.
Please note that this is a backshift role, working late afternoon into the evening, Monday to Friday.
Sir Robert McAlpine has secured a prestigious contract to construct a state-of-the-art Battery Manufacturing Facility. The initial phase of the project includes the design and construction of a new 15GWh lithium-ion battery facility, ancillary buildings, and site-wide external works.
Why join us?
Since 1869 we’ve worked on building and civil engineering projects that have set the standard for others to follow - right up to present-day examples like the Eden Project, Olympic Stadium, and award-winning new Bloomberg building.
After celebrating our 150th anniversary, we’re looking forward with excitement to the projects and opportunities ahead. Our family-owned business is where to achieve more from your career by proudly building Britain’s future heritage with us.
The Health, Safety and Wellbeing Manager role
The Health, Safety and Wellbeing (HS&W) department supports the business to reduce HS&W risk and create positive working environments.
The purpose of a HS&W Manager is to support stakeholders to achieve the highest levels of HS&W performance. A key member of the HS&W team, working closely with assigned projects teams and project supply chain members to give high quality HS&W support.
At SRM, our goal is to achieve industry leading HS&W performance. We place equal focus to the following five areas, Competence, Process, Culture, Compliance and Learning, which are integral to our continuous improvement. We believe that to be an industry leader, collaboration with industry peers to make the industry a better place is key.
Key Responsibilities:
Your profile
Essential:
Desired:
Rewards
We’re ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.
We’d love you to join us in proudly building Britain’s future heritage. Apply online now.
Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don’t meet every single requirement, we’d still love to hear from you. Especially if you’re part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team.
Sir Robert McAlpine has secured a prestigious contract to construct a state-of-the-art Battery Manufacturing Facility. The initial phase of the project includes the design and construction of a new 15GWh lithium-ion battery facility, ancillary buildings, and site-wide external works.
Why join us?
Since 1869 we’ve worked on building and civil engineering projects that have set the standard for others to follow - right up to present-day examples like the Eden Project, Olympic Stadium, and award-winning new Bloomberg building.
After celebrating our 150th anniversary, we’re looking forward with excitement to the projects and opportunities ahead. Our family-owned business is where to achieve more from your career by proudly building Britain’s future heritage with us.
The Health, Safety and Wellbeing Manager role
The Health, Safety and Wellbeing (HS&W) department supports the business to reduce HS&W risk and create positive working environments.
The purpose of a HS&W Manager is to support stakeholders to achieve the highest levels of HS&W performance. A key member of the HS&W team, working closely with assigned projects teams and project supply chain members to give high quality HS&W support.
At SRM, our goal is to achieve industry leading HS&W performance. We place equal focus to the following five areas, Competence, Process, Culture, Compliance and Learning, which are integral to our continuous improvement. We believe that to be an industry leader, collaboration with industry peers to make the industry a better place is key.
Key Responsibilities:
Your profile
Essential:
Desired:
Rewards
We’re ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.
We’d love you to join us in proudly building Britain’s future heritage. Apply online now.
Sir Robert McAlpine is focused on being a truly inclusive employer, even if you don’t meet every single requirement, we’d still love to hear from you. Especially if you’re part of a group that is under-represented in Construction. Our goal is for Sir Robert McAlpine to proportionally represent the diversity of the working population in society. As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team.
If you are a Senior Quantity Surveyor with experience on large multi-million-pound projects , we have a great opportunity for you to join our Team in Port Talbot to work on an interesting, complex and technically challenging project. The project value will be in excess of £200m and will be undertaken under a NEC form of contract.
Why join us?
For over 155 years Sir Robert McAlpine has worked at the forefront of the construction world - gaining a reputation for engineering excellence and the respectful, honourable way of doing what we do. Our achievements through the decades are down to the people we employ and the opportunities we give them to succeed. With so many stand-out projects and opportunities ahead, now is the perfect time to join our family-owned business, and proudly build Britain’s future heritage with us.
The Senior Quantity Surveyor role
Your profile
Rewards
We’re ready to invest in you and your future, and offer wide-ranging, performance-related progression opportunities. Our competitive rewards packages feature flexible benefits to fit your lifestyle and priorities.
We’d love you to join us in proudly building Britain’s future heritage. Apply online now.
Team Leader vacancy at GAIL’s Northcote Road!
If leading a team to success makes you smile and puts a spring in your step, then please read on!
We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and developing others . You should be motivated by taking charge and want to be a positive role model. With no day being the same, you must be organised and clear talking to maximise your teams’ potential and to deliver our products to a high standard.
As appreciation for being a Team Leader with great execution and effective leadership, we will treat you to amazing benefits including:
Apprenticeships available alongside this role including ‘Retailer Team Member Level 2 ’
Role Purpose:
This role is accountable for delivering exceptional service and operational execution across all floors at the Piccadilly flagship, supporting the 5 Year Plan ambition of achieving 90% service scores and unforgettable guest experiences.
Working closely with the Head of Retail, the role leads the service proposition for Piccadilly, with a particular focus on Retail Services and Guest Experiences. It plays a key role in evolving Piccadilly as a globally renowned flagship, ensuring service excellence, innovation and strong operational foundations.
A significant emphasis is placed on visible leadership, standards, and partnership working, including close collaboration with Hospitality partners on the Food & Drink Studio and other experiential spaces.
Reports to: Head of Retail - Piccadilly
Direct Reports: Retail Managers - Piccadilly
Key interfaces:
The role holder will work cross-functionally with Retail, Hospitality, Buying & Merchandising, Marketing, VM, HR, Stock Integrity, Regional Stores and external partners, as well as hosting senior stakeholders and VIP guests.
Key Responsibilities
Embed a culture of service excellence across all floors.
Own and drive high standards across POS, presentation, replenishment, cleanliness and grooming.
Deliver retail theatre, activations and experiential moments with a clear annual calendar.
Identify and test innovation to enhance service delivery and guest experience.
Lead and develop Retail Managers through coaching and capability building.
Enable managers to remain front facing, focused on guests, teams and sales.
Build an inclusive, engaged culture, acting on feedback.
Champion training and development, including supplier engagement.
Partner with Retail Managers to deliver sales budgets, supported by seasonal and incentive plans.
Grow client portfolios to drive loyalty and advocacy.
Work across channels to identify synergies and embed learning in Retail.
Own rota planning aligned to trading patterns and guest demand.
Drive continuous improvement across front and back of house.
Lead stock loss reduction and ensure costs are managed within budget.
Maintain strong compliance across Food Hygiene, Health & Safety and Security.
Fulfil Duty Management responsibilities as required.
Partner with Buying & Merchandising, Marketing and VM to deliver launches right first time.
Lead projects alongside Retail Managers, ensuring operational readiness.
Work closely with the Head of Retail to deliver Piccadilly priorities and strategy.
Key Performance Indicators:
Average ESP and tru rating score of 90%
across Piccadilly
Demonstrable action taken in response to TruRating and customer feedback
People Plan in place with clear, delivered actions following engagement survey results
Consistent and effective team communication across briefings, 1:1s, noticeboards and digital channels
Sales budgets supported by effective incentive and seasonal trading plans
Health & Safety compliance
Measurable year-on-year reduction in stock loss through improved controls and processes
Payroll and controllable costs managed within agreed budgets
Role Specific Criteria (Experience/Behaviours/Technical Ability)
We expect the successful candidate to have the following skills and experience:
Proven senior retail leadership experience within a complex, high profile environment.
Strong change leadership and cross functional influencing skills.
Commercially and operationally credible, organised and solution focused.
Confident decisionmaker with excellent communication skills.
Strong KPI and performance focus.
Advanced Microsoft Office 365 capability.
Experience with CRM, reporting and service measurement tools.
Resilient, professional and able to challenge constructively with integrity.
Why Work For Us:
Competitive salary
A generous store and restaurant discount of up to 40%
Up to 33 days’ annual leave (including bank holidays). Please note, this role requires working on bank holidays.
A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
A range of opportunities to develop and grow personally and professionally
Excellent pension scheme
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards