UX Researcher Jobs

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UX Researcher Jobs

Overview

Looking for top UX Researcher jobs? Discover the latest opportunities in user experience research on Haystack, your go-to IT job board. Whether you’re an experienced UX researcher or just starting out, explore carefully curated job listings that match your skills and career goals. Start your search today and take the next step in your UX research career!

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Field Interviewer - Car Required – Part Time

A Day in the Life of an Ipsos Field Market Research InterviewerImagine it:It’s Wednesday afternoon. You’ve enjoyed your day, and now it’s time for your shift as a Field Market Research Interviewer! You’re heading out for a scheduled 6-hour shift (starting around 1 or 2pm), one of three you’ve pre-booked for the week, consisting of weekdays and weekends between the hours of 9am and 8pm.You hop in your car - you’ll need that, business insurance and a valid driver’s licence for this job - and head to a neighbourhood nearby. Your mission? Chatting with people about their opinions and experiences - right at their doorstep! You’ll be going door-to-door, inviting people to participate in surveys. Don’t worry; we provide all the training you need to feel confident approaching people, even if they weren’t expecting a visit. And to make things easier, we offer mileage reimbursement for your travels.You’ll use a company-provided tablet to record their answers, so no need to worry about paperwork. And the best part? You’re making a real difference! The information you gather helps businesses and organisations make decisions that impact your community.What else makes Ipsos special?

We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!

We provide award-winning training, setting you up for success.

We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone.

We’re dedicated to environmental, social, and governance (ESG) principles, striving to minimise our environmental footprint and promote sustainability.

Plus, as an Ipsos interviewer, you’ll enjoy access to:

Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!

Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness.

This job might be for you if:

You love meeting new people and hearing their stories.

You’re comfortable striking up conversations and putting people at ease, even in unexpected situations.

You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss.

You’re passionate about your community and want to have a voice in shaping its future.

Sound like a good fit? Apply now and join our team of Market Research Interviewers.

Market Research Interviewer - Car Required - PartTime

We’re committed to creating a diverse and inclusive workplace. Ipsos has been recognised by The Times as one of the top 50 companies for gender balance in the UK for two years running!

We provide award-winning training, setting you up for success.

We’re socially conscious and committed to making a positive impact. Our BELONG networks help create a welcoming and inclusive environment for everyone.

We’re dedicated to environmental, social, and governance (ESG) principles, striving to minimise our environmental footprint and promote sustainability.

Plus, as an Ipsos interviewer, you’ll enjoy access to:

Ipsos More: A fantastic platform offering discounts on everything from clothing and holidays to household goods and everyday shopping essentials. Treat yourself while saving money!

Ipsos Wellbeing: A dedicated resource to support your wellbeing, with tips and advice on staying active, eating well, and practicing mindfulness.

This job might be for you if:

You love meeting new people and hearing their stories.

You’re comfortable striking up conversations and putting people at ease, even in unexpected situations.

You’re looking for a part-time gig that lets you choose your hours (at least 12 hours per week in pre-booked 6-hour shifts) and be your own boss.

You’re passionate about your community and want to have a voice in shaping its future.

Sound like a good fit? Apply now and join our team of Market Research Interviewers.

Web Analyst (Web & Mobile App Analytics)

Were looking for a Web Analyst with strong mobile app analytics experience to help drive data-led decision making across our digital platforms. Youll work across both web and native mobile apps (iOS & Android), turning user behaviour and marketing data into actionable insights that improve performance, user experience, and growth.This role sits at the intersection of product analytics and marketing attribution, working closely with product, UX, marketing, and engineering teams.Key Responsibilities

Analyse user behaviour across websites and mobile applications

Own and support analytics implementations using GA4, Firebase, Adobe Analytics, or similar

Work with mobile attribution platforms (e.g. Adjust, AppsFlyer, Branch, Kochava) to analyse acquisition and campaign performance

Define and maintain KPIs, events, funnels, and user journeys

Build dashboards and reports using tools such as Looker, BigQuery, Power BI, Tableau, or Excel

Support A/B testing and experimentation across web and app platforms

Collaborate with developers to ensure accurate tracking plans, SDK implementation, and data layers

Translate complex data into clear, actionable insights for stakeholders

Ensure data quality, governance, and privacy compliance (GDPR, consent frameworks)

Required Skills & Experience

Proven experience as a Web / Digital / Product Analyst

Hands-on experience with mobile app analytics

Familiarity with mobile measurement and attribution tools such as Adjust or similar platforms

Strong understanding of event-based tracking models

Experience working with product, UX, and marketing teams

Solid SQL skills and experience working with large datasets

Strong communication skills with both technical and non-technical stakeholders

Desirable / Nice to Have

Experience with tag management systems (Google Tag Manager, Tealium)

Experience with product analytics tools such as Amplitude, Mixpanel, or Heap

Knowledge of CRO, experimentation, and lifecycle analysis

Experience working in Agile environments

Background in e-commerce, SaaS, or app-led products

What We Offer

Competitive salary and benefits

Flexible working (hybrid/remote options)

Opportunity to work on high-impact web and mobile products

Collaborative, data-driven culture

Ongoing learning and development support

Interested? Please Click Apply Now!Web Analyst (Web & Mobile App Analytics)

Web Analyst (Web & Mobile App Analytics)

We re looking for a Web Analyst with strong mobile app analytics experience to help drive data-led decision making across our digital platforms. You ll work across both web and native mobile apps (iOS & Android), turning user behaviour and marketing data into actionable insights that improve performance, user experience, and growth.This role sits at the intersection of product analytics and marketing attribution, working closely with product, UX, marketing, and engineering teams.Key Responsibilities

Analyse user behaviour across websites and mobile applications

Own and support analytics implementations using GA4, Firebase, Adobe Analytics, or similar

Work with mobile attribution platforms (e.g. Adjust, AppsFlyer, Branch, Kochava) to analyse acquisition and campaign performance

Define and maintain KPIs, events, funnels, and user journeys

Build dashboards and reports using tools such as Looker, BigQuery, Power BI, Tableau, or Excel

Support A/B testing and experimentation across web and app platforms

Collaborate with developers to ensure accurate tracking plans, SDK implementation, and data layers

Translate complex data into clear, actionable insights for stakeholders

Ensure data quality, governance, and privacy compliance (GDPR, consent frameworks)

Required Skills & Experience

Proven experience as a Web / Digital / Product Analyst

Hands-on experience with mobile app analytics

Familiarity with mobile measurement and attribution tools such as Adjust or similar platforms

Strong understanding of event-based tracking models

Experience working with product, UX, and marketing teams

Solid SQL skills and experience working with large datasets

Strong communication skills with both technical and non-technical stakeholders

Desirable / Nice to Have

Experience with tag management systems (Google Tag Manager, Tealium)

Experience with product analytics tools such as Amplitude, Mixpanel, or Heap

Knowledge of CRO, experimentation, and lifecycle analysis

Experience working in Agile environments

Background in e-commerce, SaaS, or app-led products

What We Offer

Competitive salary and benefits

Flexible working (hybrid/remote options)

Opportunity to work on high-impact web and mobile products

Collaborative, data-driven culture

Ongoing learning and development support

Interested? Please Click Apply Now! Web Analyst (Web & Mobile App Analytics)

Digital Facilitator & Trainer - XRS

CBRE Central Functions

Digital Facilitator & Trainer - Extended Reality Solutions (XRS) The Extended Reality Solutions (XRS) team at CBRE delivers cutting-edge extended reality solutions for our front-line workforce. We’re seeking a versatile digital facilitator / trainer who can help drive our vision to empower CBRE’s technical teams.This role is ideal for someone who blends training expertise, facilitation skills, and digital content support. You may be a junior training delivery professional - what matters most is your ability to support users, drive engagement, and foster innovation. You’ll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management at CBREThis position is a maternity cover 12 months fixed term contract.What You’ll Do Facilitator / Trainer / Support

Deliver guided training sessions on XRS Kit usage for diverse audiences.

Tailor training approaches to ensure sessions are interactive and practical.

Respond to queries, send surveys, and gather feedback during and after training.

Maintain and update the XRS playbook with best practices.

Support account teams throughout the contract lifecycle to drive adoption.

Analyse insights from training and support activities to refine processes and enhance user experience.

Learning Design / Content Creation

Collaborate with subject matter experts to create digital workflows (e.g., Visio, Miro) for assisted/mixed reality glasses.

Assist with internal social communications and engagement platforms.

Write case studies in partnership with account teams.

Create storyboards, compile footage, and produce short showcase videos (2-4 minutes) for internal use.

Support content development for internal and client-facing materials.

Customer Success

Lead onboarding process using the Customer Success Programme framework.

Gather information from accounts teams to identify needs, opportunities, goals, and KPIs.

Develop and execute tailored success plans for clients.

Proactively monitor customer progress and engagement; resolve issues or blockers promptly.

Organise and lead bimonthly forums with key accounts and stakeholders focused on XRS solutions and adoption.

Collect feedback and identify strategies to improve adoption and overall user experience.

What You’ll Need

Bachelor’s degree (or equivalent experience) preferred.

2-4 years experience in customer-facing roles such as Customer Success, Training, or Technical Support.

Familiarity with onboarding processes and driving product adoption.

Strong facilitation and training skills, with experience delivering interactive sessions (live or virtual).

Ability to gather feedback and translate insights into actionable improvements.

Basic experience or interest in digital design tools and content creation; video editing skills are a plus.

Excellent communication and presentation skills, with a customer-first mindset.

Strong organisational skills and attention to detail; proactive and adaptable in a fast-paced environment.

Analytical thinker with creative problem-solving abilities.

Comfortable collaborating across teams and using data to inform decisions.

Nice-to-haves but not essential

Exposure to AR/MR technologies or interest in immersive solutions.

Familiarity with digital workflows and tools that support innovation.

Ability to gather customer insights and share recommendations with the team.

Enthusiasm for learning about industry trends and supporting digital adoption.

Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed).Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

User Researcher

Hays Specialist Recruitment

Duration: 3 months initially (may extend)Rate: £550 per dayIR35: In scopeLocation: Fully remoteTo provide user research to support the development and adoption of a Government’s approach. The role focusses on generating credible, decision-relevant insight to inform a live service demonstrator, service team model, and supporting engagement activity.Outputs must be practical, proportionate, and directly usable by service designers, analysts, and senior leaders.A need to understand services in a measured and understandable way. End-To-End Services understanding from a User and Case Study perspective. Supporting Services and re-design. Incident Management and Case Study Management.Required:

Case study analysis

Plan and conduct targeted user research

Identify and prioritise user groups based on service impact, risk, and delivery needs

Gather insight on user needs, behaviours, pain points, and workarounds within live services

Synthesise findings into clear, structured inputs for service maps and service blueprints

Work closely with the Service Designer and Business Analyst to ensure insight is grounded in service reality.

Supporting Service Maturity and Adoption

Contribute user evidence to an early view of service maturity

Identify themes that help explain service outcomes and constraints from a user perspective.

Provide user insight to underpin a clear and credible narrative for leaders and directorates

Support briefings and engagement activity with evidence-based findings

Demonstrable experience conducting user research in live service or operational contexts

Strong qualitative research skills, including planning and running interviews and synthesising findings

Proven ability to prioritise research questions and activity based on impact, risk, and delivery needs

Experience translating user insight into clear, usable outputs that inform service design and decision-making

USER RESEARCH, USER RESEARCHER, USER-CENTRED DESIGN, HUMAN-CENTRED RESEARCH, QUALITATIVE & QUANTITATIVE ANALYSIS, CASE STUDY, UX RESEARCH, DESIGN THINKING, AGILE & LEAN UX, JOURNEY MAPPING, STORYTELLING, GOVERNMENT, PUBLIC SECTORHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

Training & Adoption Lead

Training & Adoption Lead - Outside IR35 - Edinburgh (Hybrid) - Public SectorDay Rate - Market RatesDuration - 12 monthsHarvey Nash’s Public Sector Client are looking yo bring in a contract Training and Adoption Lead to work with our Digital Transformation team. Your core focus will be supporting a new Business Information Transformation Programme. This strategic initiative is modernising how they manages, accesses, governs, and uses corporate information, with Microsoft 365 at its core.Other Responsibilities

The Training and Adoption Lead will design and deliver a comprehensive training and adoption framework, defining the methodology, approaches, best practices, and processes for driving adoption and training for the BIT programme. Thus, helping to ensure staff across all departments are equipped to maximise the benefits of new tools, data-driven ways of working, and innovative technologies, such as Power BI, Microsoft Copilot, and Power Platform

You will lead the training and adoption workstream, working closely with stakeholders to drive engagement, adoption, and sustainable change. This is a pivotal role in ensuring the BIT Programme’s success and supporting wide-ranging corporate information transformation.

Lead the design and delivery of the BIT Programme’s training and adoption strategy, ensuring alignment with programme objectives and workstreams.

Assess current and future training needs, and develop recommendations for the structure, size, and skillset of the training team required to support the programme’s phased rollout and ongoing adoption.

Develop and deliver guidance and training materials, deliver workshops and webinars tailored to staff roles and departmental needs.

Define and implement approaches for measuring training effectiveness and staff adoption (e.g., participation rates, feedback, tool usage data).

Collaborate with workstream leads, communications, and change management teams to ensure consistent messaging and support.

Support early adopter departments, gather feedback, and refine training approaches for wider rollout.

Provide expert advice on embedding new ways of working, including data-driven decision-making, automation, and AI adoption.

Skills & Experience Required

Proven experience designing and delivering training and adoption approaches for large-scale digital and data programmes, ideally in a public sector or regulated environment.

Experience leading a training and adoption workstream or similar function, including defining training strategies, approaches, and success measures.

Ability to recommend the optimal training team structure and resource requirements to deliver the BIT Programme’s objectives, including identifying the necessary roles, skills mix, and capacity for effective training delivery and support.

Strong understanding of change management, user adoption, and communications in the context of digital transformation.

Ability to develop and deliver scenario-based, role-specific training and guidance materials (including but not limited to Microsoft Learning Pathways).

Excellent communication, presentation, and stakeholder engagement skills, with a track record of working collaboratively across departments and with technical and non-technical audiences.

Desirable Skills & Experience

Experience of developing and providing training for and adoption of M365 productivity applications.

Qualifications in or relevant experience of applying adoption methodologies in real world scenarios.

Please note that you must be eligible for BPSS Clearance to commence this post.

Technical Trainer

Get Staffed Online Recruitment

Our client is looking for an office-based Technical Trainer to join their small but growing team located on the Cambridgeshire/Bedfordshire border. This role will take responsibility for creating, delivering and maintaining content for training courses which need to be cutting edge.About YouYou might have a Degree in Digital Forensics or Computer Science. You’ll definitely have a keen interest in digital forensics or cyber security as well as excellent written English and you’ll be a clear and confident verbal communicator. Not only that, you’ll be comfortable managing multiple ongoing work activities to ensure that deadlines are met.If you have experience in any of the following, they would be a huge advantage:

Mobile and computer forensic tools (e.g. Oxygen Detective, FTK Imager, MSAB XRY, Cellebrite UFED, Magnet AXIOM).

Delivering training.

Creating and editing professional PowerPoint and Word documents.

Programming experience (preferably in Python or Java).

Reverse engineering.

As a person, you’ll be comfortable in the classroom spotlight and good at building rapport with others. You’ll be working within a small team of people who pay attention to the detail and have a “can do” customer-focused attitude.While there is some opportunity to work from home during non-teaching weeks, this role is primarily office-based at the company’s HQ at Wyboston Lakes on the Cambridgeshire/Bedfordshire border. The role would suit someone either within an hour’s commuting distance or someone who is able to relocate to the area (some relocation support is available).The RoleYou’ll be responsible for:

Delivering training course content to customers at various locations, including the classrooms at Wyboston Lakes.

Project managing course development activities across the company’s training portfolio.

The design and delivery of new training courses.

Authoring, updating and maintaining existing training course materials.

About the BusinessThe client is a training provider offering scheduled, on-site and online training courses to digital forensic examiners and investigators, primarily in law enforcement. Over the last 18 years, they have earned a reputation as a trusted supplier of training which is both engaging and highly relevant.What’s On OfferIn return, the Technical Trainer will have a competitive salary, performance-based annual review, defined contribution pension scheme, 22 days a year annual leave (plus 8 Bank Holidays), the ability to work flexitime, a health cash plan, virtual GP provision, access to employee advice and wellbeing services, and paid time off for volunteering.InterestedThis client is a small business with a big reputation in their field. If you are interested in joining them, please apply now.

SAP TRAINER

Red - The Global SAP Solutions Provider

Senior SAP Trainer FTCReading, Berkshire18-month FTC (Feb 2026 - mid-2027)BPSS required | SC & DV sponsorship availableOverviewExperienced Senior SAP Trainer required to support a large-scale SAP transformation programme, delivering end-user training across multiple go-lives in an agile environment.Key Responsibilities

Deliver SAP end-user training and user support

Develop training materials (eLearning, demos, exercises, QRGs)

Create SAP Enable Now simulations and content

Run system demos and manage training data

Track attendance and training feedback

SAP Experience (Essential - 2+ required)

MRP

Desirable: MDM, TeamCentreTech Skills

SAP Enable Now (essential)

SAP S/4HANA

SaaS learning platforms

Ideal for SAP trainers with large-scale transformation experience.Apply directly via Linked-In or send your CV to:(see below)Referrals welcome.

Interaction Designer - 6-Month Contract (Active SC Required)

Stealth IT Consulting

We’re looking for an experienced Interaction Designer to join a public sector project. This is a fantastic opportunity to work on user-centered design initiatives that make a real impact.Key Details:

Contract Length: 12 months - £540 to £600 (Inside)

Clearance: Active SC clearance required

Design intuitive and accessible user interfaces aligned with GDS standards

Collaborate with UX researchers, service designers, and developers

Create prototypes and wireframes to improve user journeys

Ensure designs meet accessibility and usability best practices

Essential Skills:

Strong experience in interaction design within government or public sector

Familiarity with GDS principles and accessibility guidelines

Proficiency in tools like Figma, Sketch, or similar

Excellent stakeholder communication skills

If you have active SC clearance and a passion for designing seamless user experiences, we’d love to hear from you!

Senior User Researcher - £450 - £500 Inside - East Kilbride - SC Clearance

Senior User Researcher - £450 - £500 Inside - East Kilbride - SC Clearance - 12 Month ContractLocation: East Kilbride - 2 to 3 days per week onsite Clearance: Active SC Clearance requiredAn exciting opportunity has arisen for an experienced Senior User Researcher to support a major government transformation programme. You will lead high-quality user research, champion evidence-based decision-making, and ensure that products and services are genuinely user-centred. Working as part of a Research & Analytics function, you’ll collaborate closely with Data Analysts, Product Managers, Service Designers and Technical Leads. You’ll help shape strategy, validate decisions, and ensure user needs are understood throughout the delivery life cycle. This role is ideal for someone who thrives in complex environments, communicates confidently with senior stakeholders, and can handle multiple research streams simultaneously. Please note, active SC Clearance is required and there is a requirement to be in the office for two to three days a week in East Kilbride.Key Responsibilities

Lead, plan and deliver user research across multiple workstreams using industry-standard methodologies.

Analyse and synthesise findings into clear, actionable insights for service and product teams.

Champion a user-centred approach across multidisciplinary teams and governance forums.

Build and maintain a structured research repository, ensuring insights are accessible and reused.

Define and track user outcome metrics to evidence the impact of design and delivery decisions.

Collaborate closely with product, design and technical leads to shape strategy and validate approaches.

Ideal Candidate Profile

Strong experience delivering user research on large-scale programmes.

Demonstrable ability to design, conduct and lead multiple research activities.

Excellent analytical and synthesis skills; able to translate complex data into compelling insight.

Strong communication and stakeholder-engagement skills, especially with senior audiences.

Experience embedding user-centred thinking within multi-disciplinary teams.

Proven ability to create and maintain research repositories and insight frameworks.

Active SC Clearance (mandatory for consideration)

TL;DRJob Title: Senior User Researcher Location: East Kilbride (2 to 3 days onsite) Start Date: ASAP Contract Length: 12 Months Day Rate: £450 - £500 IR35: Inside Security Clearance: Active SC required

Spotlight

User Researcher (Contract)

Plan research approaches for complex projects that might have multiple research activities running at the same time whilst being delivered by other researchers

Offer oversight of research conducted by other people, either formally or informally, to improve research practices

Identify where research points to areas that need more investigation and, where necessary, help to re-define the project scope and priorities in response to this

Produce the required documentation and materials for research activity, including discussion guides and consent forms

Recruit participants in line with GDPR and MRS guidelines

Use your excellent communication skills to clearly explain your approach to your team and stakeholders

You’ll suit this role if you:

Use a wide range of quantitative and qualitative research methods, including things like interviews, surveys, workshops, focus groups, shadowing, diary studies, usability testing, eye tracking, A/B testing, and analytics

Have a strong understanding of GDS and designing to government service standards, preferably on projects that passed assessment(s)

Can identify key themes, user needs, business needs, and personas through analysis

Can explain findings to a range of audiences and translate these into areas of the service that need design focus

Can produce user research deliverables like personas and journey maps

Make sure your research is inclusive and includes people with disabilities and those who need support to use digital services

Can build strong relationships with clients and persuade stakeholders of the importance of research to a project

Thrive in a multidisciplinary team and encourage teammates to shadow and take part in research

Understand agile processes

Enjoy working with clients as they evolve and adapt

Are naturally curious and able to champion your own learning and development

Are an advocate for user-centred design

Are respectful and tactful in your approach to clients who perhaps aren’t as familiar with user-centred design

Are proactive and will take the initiative to solve a problem rather than seeing it and ignoring it

Are keen to share your knowledge and experience

If you have any of this experience, please show it on your CV and in the interview.

Business and Technology User Experience and User Interface (UX/UI) Tutors

Location: Covent Garden, London/Online/HybridSalary: £38.72 per hour, inclusive of pro rata holiday entitlement and preparation timeHours of Work: VariableAbout the roleAre you a passionate and experienced tutor with expertise in User Experience and User Interface (UX/UI)?Join our outstanding Ofsted-rated Business and Technology department and help inspire learners across London and beyond. We’re looking for dynamic educators to deliver courses in UX/UI, ranging from beginner to advanced levels, through face-to-face, online, or hybrid formats. Be part of a vibrant learning community and make a real impact by enriching lives through education.The Business and Technology department is expanding its Talent Bank to include passionate and knowledgeable educators who can deliver engaging courses in UX/UI. This role is essential in supporting adult learners to build confidence and apply practical tools that enhance their UX/UI capabilities. Whether learners are upskilling for career progression or career change, you’ll play a key part in helping them achieve meaningful outcomes.About the applicantCity Lit is London’s largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century’s reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities.To be considered, please submit your CV and a covering letter, detailing your skills and experience. The ideal candidate will have:

Proven experience teaching User Experience and/or User Interface.

Up-to-date knowledge, enthusiasm, and interest in the subject.

Demonstrable and substantial industry experience.

Strong communication and listening skills.

Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There’s also a season ticket loan programme, entitlement to access the student discounts programme (Totum), cycle to work scheme, and discounted private healthcare and gym. We even offer free annual flu jabs!Sited in London’s creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We know diversity fosters creativity and innovation and we are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented these include applications from Black, Asian and minority ethnic backgrounds, those who have a disability and the LGBTQI+ community. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities.For full details of the role, please refer to the Job Description.Successful applicants will be offered suitable work as and when it becomes available, however work cannot be guaranteed.Closing Date: 18th January 2026Interview Date(s): week commencing 2nd February 2026

Lead User Researcher - Digital CX

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.As a Lead User Researcher in our Digital Customer Experience team, you’ll help Sky better understand our customers and their needs. You’ll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture.Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you’ll ensure every digital interaction reflects Sky’s brand and ambition to deliver outstanding customer experiences.What you’ll do

Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels.

Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys.

Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes.

Shape research practices and operations, promoting the value of user research across the organisation

Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability.

Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.

What you’ll bring

Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications.

Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques.

Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms.

Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations.

Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

People - Helping develop high-performing teams.

Process - Applying scalable UCD methods that drive measurable outcomes.

Position - Influencing strategy and embedding design across an organisation.

Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

The Rewards:There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

How you’ll workThe hybrid working expectations for this role are 3 days in the office per week.At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.Your office base

London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.InclusionAt Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.Why wait?Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.To find out more about working with us, search on social media. A job you love to talk about.Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Digital Analytics & CRO SpecialistBirmingham - Hyrbid - 2-3 daysAbout the Role We’re seeking a data-driven specialist to own digital analytics and conversion optimisation across global platforms. You’ll implement robust tracking, deliver actionable insights, and drive a culture of experimentation.Key Responsibilities

Configure and optimise analytics tools (GA4, Adobe Analytics, GTM).

Develop tagging specs, data layers, and event taxonomies.

Build dashboards (Looker Studio, Power BI) and deliver performance insights.

Lead CRO strategies: design A/B and multivariate tests, analyse results, and recommend improvements.

Ensure compliance with GDPR and data governance standards.

Collaborate with product, UX, and engineering teams to embed analytics early.

What We’re Looking For

Hands-on experience with GA4, Adobe Analytics, GTM.

Strong CRO and experimentation knowledge.

Skilled in dashboarding tools and data storytelling.

Familiarity with GDPR and data governance.

Bonus: Databricks, CRM integrations, behavioural tools (Hotjar, Contentsquare).

Apply now to help shape data-driven digital experiences.

Service Designer

Hays Specialist Recruitment

2 DAYS PER WEEK IN OFFICE

IMMEDIATE START

SKILLS

Extensive experience working on both digital and offline journeys, including prototypes.

Strong skills in designing user IT journey.

Ability to identify and solve service risks with iterative design and communicating developments.

RESPONSIBILITIES

Refine and further develop the service maps and blueprints for the services, including end-to-end flows.

Delivery of work through policy intent and within the organisation’s design principles.

Plan and run sessions, collaborate with colleagues and lead design on robust service.

What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

Training Lead - Conga CPQ

Cadence Resourcing Ltd

My client are looking for an experienced Training Lead to provide end-to-end training expertise to a Conga CPQ implementation. The successful contractor will have demonstrable experience of working on large scale Configure Price Quote/Offer Management solution implementations, ideally having previously created and delivered comprehensive training packages for Conga CPQ.This contract will involve working with an established Sales team to carry out training needs analysis and create a training plan to support the move to Conga CPQ. Therefore strong stakeholder management skills are essential, with the ability to positively influence those affected by the change in solution and highlight benefits of the change.Previous experience of working with Digital Adoption Platforms (Apty, Whatfix, WalkMe, Pendo) is essential, as this role will involve designing and authoring content on my clients DAP such as walkthroughs and smart tips in order to support the move to Conga CPQ. The role will also involve training Sales Subject Matter Experts to be Super Users to be able to offer peer-to-peer support.A strong understanding of the sales operations and processes is essential, allied with experience of creating E-learning using a range of tools such as Articulate 360 and other Learning Management Systems such as Workday Learning.

Lead Service Designer - Digital CX

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.What you’ll do:

Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.

Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.

Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.

Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.

Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.

Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.

Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.

Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery

Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.

Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

People - Helping develop high-performing teams.

Process - Applying scalable UCD methods that drive measurable outcomes.

Position - Influencing strategy and embedding design across an organisation.

Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

The Rewards:There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

London (Osterley)

OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.Inclusion:At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.Why wait?Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.To find out more about working with us, search on social media. A job you love to talk about.Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Lead Product Designer (Design System)

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.As a Lead Product Designer (Design System) in our digital customer experience team, you’ll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You’ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.What you’ll do:

Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms.

Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals.

Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms.

Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency.

Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles.

Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.

What you’ll bring:

Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications.

Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems.

Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance

Proven experience partnering with developers on component implementation, governance pipelines, and code alignment.

Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas:

People - Helping develop high-performing teams.

Process - Applying scalable UCD methods that drive measurable outcomes.

Position - Influencing strategy and embedding design across an organisation.

Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

The Rewards:There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

London (Osterley)

OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.Inclusion:At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.Why wait?Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.To find out more about working with us, search on social media. A job you love to talk about.Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

About the roleWe’re partnering with a well-established financial services organisation in Cardiff that’s looking to hire a UX Designer to help shape intuitive, accessible, and customer-focused digital experiences.You’ll work closely with product, technology, and compliance teams to design user journeys that are not only engaging, but also clear, secure, and aligned with regulatory requirements.Key responsibilities

Design user-centred experiences across web and digital platforms

Translate complex financial information into clear, intuitive user journeys

Conduct user research, usability testing, and journey mapping

Produce wireframes, prototypes, and design documentation

Collaborate with product managers, developers, and stakeholders

Ensure designs meet accessibility standards (WCAG) and compliance guidelines

Contribute to and evolve design systems and UX best practice

About you

Proven experience as a UX Designer, ideally within regulated or complex environments

Strong portfolio demonstrating user-centred design thinking

Experience with UX tools such as Figma, Sketch, or similar

Solid understanding of usability, accessibility, and interaction design

Confident working cross-functionally with technical and non-technical teams

Detail-oriented with a strong problem-solving mindset

Salary

40,000- 45,000 pa

Spotlight

User Researcher - Consultant

Check out this brand new role!Ready to turn curiosity into impact?Do you want to use research to shape services that make a real impact? Are you ready to bring curiosity and insight to projects that improve people’s lives?If so, Opencast could be the place for you. We’re a growing tech consultancy that creates user-centred solutions with purpose for our clients in government, healthcare and purpose-driven businesses. As a User Researcher, you’ll uncover the needs and voices of people, work in multi-disciplinary teams to feed these needs into design decisions shape impactful services, and bring curiosity, pragmatism and insight to projects. You’ll enjoy, a supportive community whilst working across public sector clients, to solve real problems that impact people’s lives.The roleUK Security Clearance (existing SC clearance or eligibility) is a requirement for our current permanent opportunities.You’ll conduct research which supports the development of a user centred service. You’ll work closely with other user centred design roles, such as Service Designer, Content Designers, and Interaction Designers, to solve complex and interesting problems for our clients.You’ll ensure that work is carried out in accordance with Opencast’s quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards, and procedures while working on client.If you take a leadership role in projects, have a variety of project experience and support more junior colleagues working in design and delivery research you may be better suited to our Senior User Researcher role.Essential experienceTo succeed in this role, you need experience of delivering user research to a delivery team.· In your CV and interview(s), please show how you have:· chosen from a range of research methods to design the right research approach for the project phase· produced the required ethics and governance documentation and materials for research activity· recruited a wide range of participants in line with GDPR and MRS guidelines· identified key themes, user needs, personas, and design feedback through analysis· produced clear and concise user research deliverables to meet the needs of different audiences· worked to GDS standards· worked in agile delivery teamsIn addition to user research skills, there are essential core skills you’ll need to work effectively as a consultant.In the interview, please show how you have:· planned your own tasks to achieve the objectives of your project· respectfully challenged decisions or solutions you don’t agree with· collaborated well with your colleagues, teammates and clientsIn your interview we’ll ask you questions based around these experiences. We’ll also ask you to present a piece of work which demonstrates these skills and experiences.If you have any of this experience, please show it on your CV and in the interview.Salary

Consultant salary range: £42,001 - £56,000

What our offer includes

A competitive pension, health cash plan, share options and discretionary bonus.

Flexible hours and 25 days’ holiday.

People to support you every step of the way.

Where you’ll workYour working time at Opencast will be split between multiple locations, including from our HQ and hub locations, client site or home. Travel is part of life at Opencast, and takes in account requirements of your work, our clients and your team.We include youWe welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.InterviewJob interviews are on Microsoft Teams. We’ll make any adjustments to help you.

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