About Scrumconnect Consulting

Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver secure, accessible, and user-centred digital services that improve millions of lives.

We value our people as much as our work. Our culture is collaborative, inclusive, and driven by continuous learning, enabling our teams to deliver meaningful digital transformation at scale.

Background to the Role

We are expanding our Digital Capability to support a portfolio of business-critical Digital Channels programmes. This permanent role will augment multidisciplinary teams delivering high-impact digital services and may support work across multiple products and service areas.

You will contribute to services currently in Alpha, Private Beta, and Live phases, helping design intuitive, accessible, and visually consistent user experiences.

Key Programmes You May Support

• Report a Change Once (RACO):
  A cross-government service enabling users to report changes once across multiple benefits, improving efficiency, reducing fraud and error, and ensuring timely outcomes. The service is currently in Alpha and progressing toward Private Beta and MVP release.
• Customer Account:
  A live digital service allowing users to access proof of benefit letters online, reducing call volumes and postal demand while improving customer experience.
• Government App & Wallet:
  Supporting the integration of services into the government app and wallet, including delivery of secure digital credentials such as proof of benefit.

About the Role

We are looking for a skilled Interaction Designer/Graphic Designer to design clear, accessible, and engaging user experiences across complex public sector services.

You will work closely with user researchers, content designers, developers, and product managers to create intuitive interfaces, service journeys, and visual assets that meet user needs and comply with GDS standards.

Key Responsibilities

• Design intuitive interaction flows, interfaces, and layouts for digital services
• Produce high-quality visual and graphic design assets aligned with service standards
• Translate user needs and research insights into effective design solutions
• Create wireframes, prototypes, and high-fidelity designs
• Ensure designs meet accessibility and usability standards
• Collaborate within multidisciplinary Agile teams
• Support iteration and continuous improvement based on user feedback
• Contribute to design systems and maintain visual consistency across services

Skills & ExperienceEssential

• Proven experience as an Interaction Designer and/or Graphic Designer on digital products
• Strong understanding of user-centred design principles
• Experience designing accessible interfaces (WCAG standards)
• Ability to communicate and justify design decisions clearly
• Experience working in Agile, multidisciplinary teams
• Strong skills using design and prototyping tools (eg Figma or similar)

Desirable

• Experience working on public sector or GDS-aligned services
• Familiarity with design systems and service patterns
• Experience contributing to live or large-scale digital services

What We Value

At Scrumconnect, diversity, inclusion, and accessibility are central to our values. We welcome applications from people of all backgrounds and are proud to be a Disability Confident employer. Reasonable adjustments are available throughout the recruitment process.

Job Title: Senior Human Factors Engineer

Location: Warton – We offer a range flexible and hybrid working arrangements – please speak to your recruiter about the options for this particular role.

Salary: £56,766+ Dependent of experience

What you’ll be doing

• Conduct Human Factors Integration and Human Centred Design activities through the development lifecycle, including: determining the role of the human in complex systems; physical workspace design and human machine interface design
• Conduct comprehensive assessments within high-fidelity simulation and operational environments, engaging directly with end users including pilots, maintainers, trainers and support specialists across the Future Combat Air Systems Programme. Produce clear, structured verbal and written reports, delivering actionable insights to a diverse range of technical and senior stakeholders
• Technically manage several projects, including problem definition, task breakdown & delegation, and schedule adherence with available resources (people & facilities).
• Create an effective and efficient technical team capable of delivering against the agreement programme of work along with Coaching and mentoring less experienced team members identifying development opportunities and building confidence
• Conduct cutting edge research into new and novel technologies

Your skills and experiences

Essential

• Demonstrated experience in design, development and evaluation of complex systems
• Experience of managing technical work e.g. task breakdown, scheduling, resourcing, reporting
• Degree or equivalent in Human Factors or related subject (e.g. psychology or user centred design)
• Confidence in presenting information to a wide variety of stakeholders along with Excellent written and verbal communication skills

Desirable

• Holds Chartership or Senior / Full / Accredited membership status with a relevant professional body such as the Chartered Institute of Ergonomics and Human Factors (CIEHF)
• Experience in compliance within defence or highly regulated industry regulatory standards e.g. JSP 912/Def Stan 00-251
• Coaching and developing others

Benefits

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Human Factors Team

The BAE Systems Human Factors Centre of Expertise operates as an internal consultancy supporting the full breadth of the Air sector’s products and services. We are at the forefront of delivering Human Factors integration across some of the most complex and technologically advanced defence programmes in the world.

We are seeking experienced Senior Human Factors Practitioners to join our team in Warton, working on high-profile programmes including Eurofighter Typhoon, Tempest and the Global Combat Air Programme (GCAP).

In this role, you will act as an internal consultant and Subject Matter Expert, partnering with multidisciplinary teams to embed Human Factors principles across the product lifecycle. You will influence design decisions, provide specialist guidance, and ensure optimal human-system integration across cutting-edge air platforms.

Joining our team means contributing to aircraft and systems that will remain in service for over 40 years, continuously evolving to maintain and enhance our customers’ air defence capabilities.

This role offers exposure to complex, world-leading programmes, collaboration with senior stakeholders, and opportunities for travel across the UK and internationally.

If you are enthusiastic, forward-thinking and motivated by solving complex human-system challenges, we would love to hear from you.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date 12th March 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

#LI-Hybrid

#LI-JE1

The London School of Hygiene & Tropical Medicine (LSHTM) is one of the world’s leading public health universities. Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice.

The Newborn Health team is seeking a creative and passionate digital communications and web expert to support the Newborn Toolkit ( ), a global public good co-created by NEST360 (an alliance of 23 partners, 18 in Africa) and UNICEF. The Toolkit supports effective newborn care in low-resource settings and plays a unique role in the fight to end preventable newborn deaths.

Key responsibilities include:

• Managing and associated subdomains
• Delivering compelling communications strategies and campaigns
• Creating, curating, and managing engaging digital content, including guidance pages, blogs, newsletters, and updates
• Analysing and reporting on user behaviour and performance
• Collaborating with partners and stakeholders to ensure strategic alignment

You will bring proven experience delivering impactful communications and engaging diverse audiences including government agencies, NGOs, healthcare professionals, researchers, funders, and the public.

You will have degree-level education (or equivalent), and substantial relevant experience in media and communications within higher education, global and public health, or science. Strong website and CMS expertise is essential. Further particulars are included in the job description.

The post is full-time 35 hours per week, 1.0 FE and fixed-term for 12 months initially. The post is funded by a consortium of private foundations; the prime grant holder is Rice360, and available immediately.

The salary will be on the LSHTM salary scale, Grade 5 in the range £39,984-£45,728 per annum pro rata (inclusive of London Weighting). The post will be subject to the LSHTM terms and conditions of service. Annual leave entitlement is 30 working days per year, pro rata for part-time staff. In addition to this there are discretionary “Wellbeing Days”. Membership of the Pension Scheme is available. The post is based in London with hybrid working (at least 2 days per week on-site) at LSHTM.

To apply, please visit our website via the button below.

Online applications will be accepted by the automated system until 10pm of the closing date. Any queries regarding the application process may be addressed to . Please quote reference EPH-EPIH-2026-03.

The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as “Please see attached CV” will not be considered acceptable.

Please note that if you are shortlisted and are unable to attend on the interview date it may not be possible to offer you an alternative date.

The London School of Hygiene & Tropical Medicine is committed to being an equal opportunities employer. We believe that when people feel respected and included, they can be more creative, successful, and happier at work. While we have more work to do, we are committed to building an inclusive workplace, a community that everyone feels a part of, which is safe, respectful, supportive and enables all to reach their full potential.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead User Researcher in our Digital Customer Experience team, you’ll help Sky better understand our customers and their needs. You’ll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture.

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you’ll ensure every digital interaction reflects Sky’s brand and ambition to deliver outstanding customer experiences.

What you’ll do

• Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels.
• Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys.
• Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes.
• Shape research practices and operations, promoting the value of user research across the organisation
• Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability.
• Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.

What you’ll bring

• Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications.

• Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques.

• Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms.

• Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations.

• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Design System Design Manager in our digital customer experience team, you’ll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You’ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms.
• Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals.
• Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms.
• Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency.
• Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles.
• Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.

What you’ll bring:

• Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications.
• Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems.
• Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance
• Proven experience partnering with developers on component implementation, governance pipelines, and code alignment.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Design System Design Manager in our digital customer experience team, you’ll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app via our design system. You’ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms.
• Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals.
• Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms.
• Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency.
• Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles.
• Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.

What you’ll bring:

• Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications.
• Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems.
• Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance
• Proven experience partnering with developers on component implementation, governance pipelines, and code alignment.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Lead Service Designer in our digital customer experience team, you’ll own the design of world-class customer journeys and service models across sales and service experiences. You’ll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards.
• Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice.
• Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs.
• Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict.
• Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency.
• Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.

What you’ll bring:

• Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations.
• Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking.
• Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery
• Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

We’d love to see examples of your work.
If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas:

• People - How you’ve built, supported, or enabled high-performing teams.
• Process - How you apply scalable user-centred design methods to deliver measurable outcomes.
• Position - How you influence strategy and champion design across an organisation.
• Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact

If you don’t have a formal portfolio, don’t worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact.

The Rewards:

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

• London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

• OR Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Job title:AI Design Analyst (AI Foundry)Location- YBS Leeds and Bradford (3 days week onsite)Role descriptionWe are looking for an experienced AI Design Analyst (AI Foundry) with Function Data & AI 10+ years of experience to take end-to-end ownership.Key responsibilities: (Up to 10, Avoid repetition) Assess and shape AI and Copilot Use Cases aligned to strategic business objectives, shaping them into well defined proposals with clear value hypotheses and measurable success criteria. Engage with business teams to conduct deep analysis of business problems, workflows, processes and decision points to determine where AI can improve outcomes, efficiency or customer experience. Design AI enabled workflows, prompt patterns, user interactions and human in the loop models that maximise safety, transparency and user trust. Assess solution feasibility by evaluating data readiness, technical constraints, ethical considerations, compliance requirements and operational impacts. Map end to end processes, decision points, data dependencies and required human oversight. Assess feasibility, data readiness, ethical considerations and AI specific risks. Design AI enabled workflows, prompts and user experiences for Copilot scenarios. Support experimentation, prototyping and MVP definition with delivery teams. Ensure responsible AI principles (e.g., transparency, explainability, ISO42001) are incorporated into all designs Support experimentation and prototyping by defining MVP scope, evaluation criteria, testing parameters and adoption-readiness indicators. Engage with colleagues across the business to capture user perspectives, refine user needs, and ensure solutions align to real operational challenges and behaviours. Ensure responsible AI principles are embedded from design, including explainability, traceability, fairness, appropriate safeguards and risk informed checks. Provide structured analysis to support business cases, investment decisions, risk assessments, and prioritisation discussions at AI governance forums. Collaborate with teams to ensure designs are implementable, sustainable and aligned to enterprise architecture. Maintain a library of design artefacts, patterns and re usable assets to support repeatability and uplift design maturity across the AI Foundry. Managing escalations supporting the wider Data & AI Leadership team.Key skills/knowledge/experience: (Up to 10, Avoid repetition) Translate Divisional priorities into plans and deliverables to deliver overall Group strategic priorities Build the capability & capacity of functional resources to drive sustained commercial success Interpret & communicate the priorities for the Function, motivating and developing a high performing team Own functional priorities, applying specialist expertise to put the customer at the heart of everything and drive a profitable business Initiate and develop critical external and internal relationships which create value, collaborating to deliver commercial and customer priorities. Role model YBS Values, champion diversity and challenge behavior contrary to the Values Identify, define & oversee management of risks associated with delivery across YBS Uphold corporate legal & regulatory responsibilities Implement and manage transformation activity & harness innovation to create a high performing & sustainable businessPerson specificationFunctional/Technical (Role Specific)Essential Higher education qualification (or equivalent experience) in Ethics, Law, Risk Management, Social Sciences, Data/Computer Science or relevant field Proven experience working in digital, data or AI programmes in complex or regulated environments. Skilled at mapping processes, decision flows and user journeys to identify where AI, automation or Copilot can add value. Understanding of core AI concepts including LLMs, prompt engineering, automation, decision support and responsible AI. Experience assessing data quality, readiness, lineage and feasibility for AI enabled solutions. Ability to design end to end AI workflows including prompts, orchestration, guardrails and human in the loop models. Skilled in user research, facilitation, co design and requirements gathering workshops. Working knowledge of Copilot and Power Platform as well as Service Design/UX. Working knowledge of Microsoft Azure AI Fundamentals Excellent stakeholder management and communication skills, including senior level engagement. Commercial awareness and a value driven mindset. Familiarity with responsible AI and risk aware delivery practices. Familiarity with AI ethics, fairness, transparency and accountability principles Ability to translate complex technical and regulatory concepts into practical guidance Use of professional networks and external influencers with clear evidence of learning and development to build and maintain skills and expertise. Ability to be flexible and adaptable with the pace of technology and AI change.Sector (desirable) Understanding of financial services industry, markets and competitors Understanding of how financial services organisations operate and the associated regulatory environment, or other regulated industries. Awareness of the Mutual Sector and the needs and interests of Members.Commercial Ability to work with autonomy and make operational decisions Experience of delivering organisational change. Understanding of related functions and/or services outside of the role's direct remit. Experience of managing a set of internal and external stakeholder relationships.Interpersonal Good interpersonal skills and ability to build and maintain strong working relationships Ability to work effectively in diverse teams. A problem-solving approach with curiosity and proactivity to engage and understand both the strategic business goals and our customer's needs Ability to identify areas of improvement and create innovative approaches to delivering better quality service. Experience working in cross-functional teams and agile environments Ability to identify, nurture and realize the potential in others Strong communication, engagement and influencing skills Ability to effectively represent YBS through building collaborative relationships.

Job Title: Digital Trainer Salary: Commencing at £31,138 with progression to £35,036 per annumClosing Date: About the Role

Harrogate College are seeking a Digital Trainer to join us at an incredibly exciting time as we prepare to move into our brand-new, state-of-the-art campus. Reporting to the Deputy Head of Digital Transformation, you will be a key player in ensuring our staff and students are ready to make the most of this cutting-edge environment. Your role is to bridge the gap between our high-tech new facilities and daily classroom practice, fostering a culture of digital curiosity and innovation across the college.

You will be responsible for researching and testing emerging technologies - including Generative AI, virtual classrooms, and immersive VR spaces - to ensure they are integrated effectively into our new learning zones. You will champion the ‘Access by Default’ principle, ensuring that the technology in our new buildings is inclusive and accessible to our diverse student body from day one. By collaborating with teaching teams, you will design and deliver training that turns these sophisticated digital tools into a natural part of the curriculum.

We are looking for an educator who can translate technical concepts into practical, high-impact teaching strategies. As we transition into our new home, you should be a proactive problem-solver who can inspire others to embrace change and new ways of working. If you are passionate about using world-class facilities to improve educational outcomes and want to help shape the future of digital pedagogy in a modern setting, we would love to hear from you.

What You Will Do

• Lead Digital Adoption: Support and empower staff and students to effectively use digital tools, fostering a culture of curiosity and experimentation across the college.
• Drive Innovation: Research and test-drive emerging technologies, such as Generative AI and immersive VR spaces, to enhance teaching and learning.
• Deliver Expert Training: Design and provide training sessions that build digital confidence and make complex technology feel like a natural part of the curriculum.
• Champion Accessibility: Act as the voice for ‘Access by Default,’ ensuring all digital resources and tools are inclusive and accessible to our diverse community of learners.
• Collaborate across the group: Work closely with teaching teams and the wider Luminate Education Group to share best practices in Technology Enhanced Learning (TEL).

About You

• A Digital Champion: You are a forward-thinking educator with a strong grasp of Technology Enhanced Learning (TEL). You have a passion for exploring emerging trends—such as Generative AI and immersive VR—and understanding how they can practically improve teaching and learning.
• An Expert Communicator: You have the unique ability to translate complex technical jargon into simple, actionable strategies. You lead with empathy and patience, ensuring that staff and students of all confidence levels feel supported and inspired to try new things.
• Inclusive and Student-Focused: You are dedicated to ensuring that technology works for everyone. You understand how to design inclusive digital experiences and are committed to making sure our new facilities and tools are accessible to every member of our diverse college community.
• Adaptable and Collaborative: You thrive in fast-paced environments and are excited by the prospect of moving into a state-of-the-art campus. You are a natural problem-solver and a restorative practitioner who enjoys working with others to turn big ideas into reality.

Benefits

The group offers a range of excellent benefits, including:

Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays

Pension schemes with generous employer contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme

CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.

Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa     (Printworks) and gym (Park Lane).

Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About Us Harrogate College has excellent facilities and provides a professional and friendly environment. We pride ourselves on working closely with employers, the local community and other stakeholders to provide curriculum and support that meets the needs of our students. We are working towards becoming a recognised centre of green excellence which is supported through our sustainability pledge to become a net zero college by 2035.We have recently been awarded £16m of government funding to transform our campus. The energy-efficient new building will include a workshop unit that provides large scale facilities aligned to industry needs including advanced manufacturing, low carbon construction, retrofit, sustainable energy and bioeconomy, health science and hospitality. This will complement the college’s existing tech centre which is home to its motor vehicle, electrical, joinery and welding workshops.Choosing to work for Harrogate College means that you will be part of a nurturing, inclusive and progressive learning environment. We hope that we will be part of the next step in your career and look forward to welcoming you to Harrogate College.SAFEGUARDING At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.EQUALITY, DIVERSITY AND INCLUSION We recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential. Diversity is important to us, but inclusion is equally, if not more important. It’s not just about having the representation but also providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.RECRUITMENT AGENCIES We kindly request that recruitment agencies do not forward any unsolicited CVs in relation to any of our advertised roles or speculatively. If we require support with any of our vacancies we will get in touch with agencies directly.

• We do not recognise submissions of unsolicited or speculative CV applications from recruitment agencies.
• We shall not be liable for any fee / commission in the event we employ a candidate that may have been submitted as an unsolicited/speculative application from an uninstructed recruitment agency.

Shape the Future of Global Finance

Are you an Instructional Design pro who speaks fluent “Banking & Insurance”? We’re looking for a sharp, detail-oriented Learning Content Designer to lead the development of a high-stakes, multi-wave global training program.

If you can turn complex SME insights into polished slide decks and “gotcha-free” assessments, we want to talk.

The Gig at a Glance

• The Mission: Build technical learning modules, case studies, and 20-25 MCQs per module for a world-renowned financial education leader.
• The Schedule: part time (2-3 days/week) for 5 months.
• The Vibe: Fully remote, but you’ll need to sync with United Arab Emirates hours (8 AM GST/5 AM UK).
• The Tech: Advanced PPT skills, LMS expertise, and a black belt in version control.

Why You?

• You have a background in Banking, Finance, or Insurance.
• You thrive on tight deadlines and client review cycles.
• You’re a QA hawk who ensures every learning objective is hit with precision.

Ready to build world-class financial curriculum? Apply now to join this high-impact 20-week project or you can also drop your CV to (see below)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

User Researcher - Financial Services - Manchester (2 days onsite) - 6 month contract

I am working with a well-known consultancy who are looking for an experienced User Researcher to join their team.

Supporting one of their Financial Services clients in Manchester, you will be managing research delivery end to end, from prioritising work and planning sprints to turning findings into recommendations colleagues can act on.

I am therefore keen to speak with candidates who have:

• Strong experience in user research for digital products or services, ideally within corporate environments.
• Solid background running and moderating usability sessions, particularly one-to-one.
• Confident in selecting suitable research methods and designing robust studies.
• Hands-on experience analysing both qualitative and quantitative data and drawing out clear insights.
• Ability to manage and prioritise workloads for yourself and others.
• Skilled at building relationships and communicating findings clearly to non-research stakeholders.
• Genuine interest in information architecture, usability and accessibility and how they shape user experience.

Interested? Apply now for immediate consideration!

Digital Skills Trainer - Specialist x 2

Leeds - hybrid

Perm

Summary

We’re currently seeking 2 x Digital Skills Specialist (Trainer) to join our growing team in the Leeds office. These individuals will be working closely with the ICT Digital Learning Manager to uncover, shape and elevate our digital learning needs. Together, you’ll drive forward our ICT goals and business strategies, empowering the organisation to get the very best from its ICT team and applications. You’ll be responsible for bringing learning to life by designing and delivering dynamic, engaging training experiences across multiple channels. Help colleagues master the digital systems that power our work - boosting confidence, collaboration, safety and efficiency across the Group.

Some of the deliverables for the role include:

• Deliver ICT Induction Training, Business Systems Training, Microsoft 365 sessions and ICT Connect events to support digital skills development across the organisation. Ensure training is accessible, engaging and responsive to business needs through a mix of in-person and online sessions and eLearning packages.
• Work with the Digital Learning Manager to identify future digital skills training needs for the business and explore ways to improve digital skills learning delivery and resources.
• Collaborate with ICT leadership to help create clear and effective communications on initiatives, changes, policies and training. Engage with the Digital Ambassadors network to improve understanding of the colleague ICT experience and identify areas for improvement.
• Create new digital learning resources including user guides, training videos and eLearning content to support digital skills development. Assist with the maintenance of existing resources to ensure accuracy and relevance.
• Build strong relationships with ICT and L&D teams to support system changes, upgrades and wider business training initiatives, ensuring digital skills are integrated effectively.
• Work proactively with Operational support teams to identify training needs based on Service Desk tickets and frequently asked questions. Provide support and signposting to appropriate learning resources for learners following training.
• Support the safe use of ICT systems by promoting Digital Safety best practice and ensuring appropriate controls are followed to reduce incidents.

What we’re looking for:

• Previously been in an IT Trainer role
• Proven experience in delivering engaging and effective training sessions to diverse audience
• Solid understanding of user challenges with ICT technology and ability to adapt learning accordingly
• Proven ability to communicate clearly and effectively with colleagues at all levels using all forms of communication
• Strong attention to detail with a track record of producing high-quality work
• Ability to work independently and manage time effectively
• Experience creating eLearning content with tools such as Articulate and Camtasia would be ideal
• Demonstrate a good understanding of Microsoft 365 product capabilities (including Co-pilot or other generative AI

tools)

Next Steps:

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

Business Analyst (Data & UX Focused)

Business Analyst required to join a respected London based Not-for-Profit organisation in Central London on 12 month Fixed Term Contract to support a major redevelopment of their data heavy core business application.

Salary: To £55,000 + 25 days holidays plus 3 days over Christmas, bonus, 12.5% non-contributory pension scheme, private medical, employee assistance programme, work events.

Location: Central London Hybrid 2 days office, 3 days WFH

Environment: Innovative, creative and collaborative culture with investment in regular learning & development opportunities. Health and wellbeing key focuses for their staff.

This is a 12 month Fixed Term Contract

Opportunity:

Working as part of an Agile Scrum team and reporting to the Project Manager, you will act as the bridge between users, business requirements and UX representation.

The Business Analyst is central to translating what users are saying into clear, structured requirements and ensuring those needs are reflected in the design and functionality of a new web based application.

The company operates within a data-heavy environment, where large volumes of transactional data are processed, matched and allocated.

Small team environment, so you must be adaptable and hands-on, a Business Analyst who can look beyond their immediate remit and consider the wider business impact of decisions across the whole project lifecycle.

Key Responsibilities:

• Analyse, document and challenge existing systems, workflows and data structures
• Capture and document as-is and to-be states, including detailed gap analysis
• Work with the Project Manager to develop a roadmap from current to future state
• Gather and document requirements, pain points and user stories
• Create personas and represent user journeys in collaboration with UX specialists
• Understand the data / information architecture of the existing system and supporting spreadsheets and processes, mapping this to the new application
• Build and refine backlogs in Jira and maintain documentation in Confluence
• Work with the 3rd party developers to ensure the effective implementation of the design ideas
• Support usability testing and software release quality assurance
• Contribute to Scrum ceremonies and Agile delivery

Essential Experience:

• Degree educated (or equivalent)
• Proven experience delivering value as a Business Analyst to web and application development projects within a small company or team
• Experience working on UX focused projects
• Strong experience in complex businesses with data heavy environments
• Ability to understand relational database structures and data models
• Experience documenting processes and user journeys
• Agile/Scrum environment experience
• Strong stakeholder engagement and workshop facilitation skills

Desirable Experience:

• CRM, Finance, Membership or Subscription product experience
• Working in a Charity or Not-For-Profit Organisation
• Experience querying transactional databases (e.g. SQL)
• Wireframing tools (Adobe XD, Axure or similar)
• Atlassian tools (Jira, Confluence)
• BA, Scrum or Agile certifications

If you are a commercially aware, data-driven Business Analyst who enjoys blending process analysis, UX collaboration and deep data understanding this could be a genuinely rewarding opportunity.

Apply now to find out more.

Zorba Consulting is operating as an employment agency for permanent recruitment and employment business for supplying temporary workers.

Performance Analyst - Digital - Agents
Max Supplier Rate: 391
Clearance Required: BPSS
Duration: 6 months
Location: Worthing - 2/3 days on site

Why this role:
This is a pivotal analysis role. You will be responsible for developing performance measurement frameworks and analysing the performance of a service or product against these. Your approach and framework will adapt in line with any changes.

Recent times have taught us that working remotely is a successful way of collaborating, but on occasion you will be asked to attend other locations in the UK for short periods.

What you will do:

Work with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks -Analyse data and use this analysis to create compelling evidence-based and actionable data stories to share with stakeholders to drive decisions -Inform the iterative design of the service or product in order to ensure effectiveness, efficiency and accuracy -Ensure data and analysis is of high quality and accuracy, and work with a variety of qualitative and quantitative data -Provide challenge from a digital perspective and collaborate with other digital and analytical professions, especially user researchers, to provide collective insights

6 Months
Remote with rare travel to site in London
585 per day (Inside IR35)

Please note - The selected candidate MUST HAVE ACTIVE SC CLEARANCE and be a Sole British National

Key Responsibilities:
Conduct generative user research to gather insights about user needs and behaviours.
Conduct evaluative user research to assess the success of design decisions
Create engaging narratives and stories based on research findings to communicate insights effectively.
Helping to develop user research as a discipline, advocating for best practice and articulating the benefit to stakeholders and colleagues

Skills:
Experience in user research
Strong storytelling skills with an ability to present complex information clearly.
Familiarity with creating user journey maps or E2E diagrams is a plus.
Excellent communication and collaboration skills.
Ability to juggle multiple competing priorities
Salesforce experience is a strongly preferable, some experience with SaaS is a must

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited (“ARM”). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

UX/UIEcommerce Specialist 40 hours Based at our Head Office in Stockport

Permanent Full-time contract Monday to Friday 8:30am - 5:00pm

Job Description:

Warren James is on the lookout for a UX/UIEcommerce Specialist who can optimise the shopping experience to drive conversion.

About us:

At Warren James we are a company made up of real people who are passionate about what we do you are known by your name, not a number.

At the forefront of our company ethos remains a dedication to keep the high street alive and a great place for retail. We are committed to offering our customers a delightful instore and online shopping experience with amazing customer service provided by our friendly, brilliant and knowledgeable teams.

From humble beginnings but with great belief and dedication from our people, weve grownWarren James from the ground up starting with a single shop and growing into the well-known, nationwide, trusted retailer we are today.

Operating from over 200 shops Nationwide and a fast growing online presence we are committed to looking after and continually developing our forever growing customer community.

This is a great opportunity to join one of the UKs best loved jewellery brands.

The UX/UI Ecommerce Specialist Role:

• Deliver a seamless ecommerce experience that represents our much-loved brand whilst maximising sales.
• Drive continuous UX and UI design and optimisation to improve conversion, average order value, repeat purchase and organic traffic growth.
• Lead UX research and use feedback, data and testing to identify friction and unlock revenue growth across our customer journey.
• Stay current with UX/UI best practices, competitor activity, and emerging technologies, ensuring we remain innovative and relevant for our customers.
• Optimise discoverability, indexability, on-page performance and all SEO.
• Own the end-to-end UI design process from concept development through to implementation, testing, and ongoing refinement.

The UX/UI Ecommerce Specialist Essentials:

• Proven UX/UI and CRO experience gained in a successful online retail business.
• Receptive to feedback, with the ability to incorporate it into design iterations and identify UX challenges while proposing creative, scalable solutions
• Familiarity with analytics tools, including GA, to make informed design decisions and improve usability.
• Excellent analytical and problem-solving skills, with the ability to translate complication into simple, elegant solutions.
• Ability to work independently and meet deadlines within a fast paced environment.

The Benefits

• Permanent Full time contract
• 28 days holiday a year, increasing to 33 days after 5 years service (including 8 Bank Holidays)
• Monthly pay, paid directly into your bank account
• Staff discount on your jewellery purchases
• Good transport links
• Free on-site parking and cycle park.

Were looking for friendly, enthusiastic individuals with the necessary skills who have a care and attention to detail approach - If this sounds like the right opportunity for you, we would love to hear from you - Apply now by clicking the link below

35,331 - 39,002, 32 days annual leave (plus 8 bank holidays), hybrid working policy, generous pension scheme & other benefits

Hays Technology are working in partnership with a Higher Education establishment in Birmingham to recruit an IT Training and Development Officer on a permanent basis.

The IT Training and Development Officer will use a range of techniques, resources and media (including eLearning, virtual classrooms, self-assessment, peer-assisted learning, simulation and evaluation tools) to train staff and students in the use of University Systems.

Within this role, focus will be on supporting and training staff and students on our student systems, which includes the student records system (SITS), Timetabling, Placements and Apprenticeships. The postholder will be required to develop a detailed understanding of our student system processes to inform the effective delivery of the training programme.

The IT Training Team as a whole is responsible for the oversight and delivery of the IT Training Strategy and the IT Academy of students and graduates with a focus on eLearning and digital literacy. This includes the development and delivery of learning materials and content in order to develop the business and technical skills of staff and students required by the University.

In order to apply, you must have the following skills and experience:

• Previous experience as an IT Trainer and/or providing support for teaching, instruction, and training activities.
• Proficient experience in using Adobe Creative Cloud and Microsoft Office applications.
• Good communication skills with the ability to enthuse, persuade, and influence.
• Experience of the tools and support services available within the training arena.
• Knowledge of the selection and application of information gathering methods, tools and techniques which are appropriate to the information required and the sources available.
• Experience of the methods and techniques for delivering effective presentations, making effective use of your own time, and creating and delivering effective learning and development content.

If you have the relevant experience and would like to apply, please submit your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)

Are you a senior Service Designer with experience working within the Public Sector? If so, I have an exciting opportunity for you within the public sector. I am working with a firm who are looking to bring on a Senior Service Designer on a contract basis, the role would run until the end of October initially (around 7/8 months) and would be inside IR35 with a rate of between 600- 700 p/d. This be would hybrid with 1 day a week on site and can work out of their London, Cardiff or Glasgow Offices

Requirements

• Professional experience in service design (lead criteria)

• Professional experience of working with Interaction Design, Content Design and User Research (lead criteria)

• Demonstrable experience designing systems for use across multiple services, and identifying the simplest of a variety of approaches

• Ability to make and justify decisions characterised by high levels of risk, impact and complexity

• Ability to prioritise and mitigate design constraints

• Experience working as a service designer in public sector

• Experience working to the GDS service standard and undertaking service assessments

UX Designer (Contract)

Duration: 6 Months (Possibility for extension)

Location: London/Hybrid (2 days per week on site)

Rate: A highly competitive Umbrella Day Rate is available for suitable candidates

Role Profile

As an Interaction Designer, you will play a pivotal role in our mission to improve customer acquisition and optimize onboarding journeys. You will work closely with a Content Designer and a Design Researcher, collaborating daily with Product Owners and Engineers to shape solutions that meet user needs and business goals.

Key Responsibilities:

• Collaborate with cross-functional teams to design and enhance user interactions for our public website and mobile platforms.
• Focus on improving the onboarding experience for new customers, ensuring a streamlined and engaging process.
• Optimize existing onboarding journeys, addressing pain points and enhancing user satisfaction.
• Utilize a design library to create and maintain screens, ensuring consistency and quality across all digital touchpoints.
• Partner with team members to field questions and collaboratively develop design solutions.

Skills & Experience:

• Proven experience as an Interaction Designer, particularly in the banking or financial services industry.
• A strong portfolio showcasing your design work, especially in mobile-first environments.
• Experience working with a design library and maintaining screens that adhere to brand and usability standards.
• Excellent collaboration and communication skills, with the ability to work effectively in a team-oriented environment.
• A user-centered approach to design, with a keen understanding of user needs and behaviors.

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role ‘apply now’ to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Leeds/Reading (Remote/Hybrid)
6 Month Contract
£(Apply online only)/day (Inside IR35)

User Researcher needed with GDS / Government and/or NHS sector experience. 6 Month Contract based in Leeds and Reading (Remote / Hybrid).

Remote / Hybrid Working - working primarily on a remote basis, with occasional travel to offices based in Leeds and Reading on average once a month.

A chance to work with a leading global IT and Digital transformation business specialising in Government projects:

• In-depth User Research experience gained within Agile teams and complex programmes, including translating findings into actionable insights.
• Leading User Research projects for clients across the public and private sectors, applying user-centred (UCD) methods in Agile environments + working with a diverse range of stakeholders.
• User-Centred Design (UCD): scoping + delivering end-to-end User Research activities across a variety of programmes.
• Creating appropriate User Research deliverables + supporting clients through all phases of the design process, from ideation to implementation
• Stakeholder Management: communicating with key stakeholders, influencing, persuading, ensuring buy-in + educating on User-Centred Design (UCD) methods.
• Strong facilitation skills including for remote and in-person User Research workshops.
• Government / GDS + NHS Service Standards experience strongly preferred.

Location:Christchurch

Salary-Up to 45K DOE+ Generous Benifits

A growing professional services organisation is looking for an IT Trainer to support staff with training, onboarding and digital adoption. This role is ideal for someone who enjoys helping people build confidence with new systems and develop their skills in a supportive environment.

What you will be doing

• Identifying training needs across different teams
• Designing practical training plans that fit real day to day work
• Delivering training sessions in person and online
• Testing new systems with the internal IT team to ensure they work smoothly for staff
• Creating clear guides, checklists and helpful learning materials
• Leading the onboarding experience for new starters
• Running regular refresher sessions and drop in support
• Keeping learning materials up to date as systems and requirements change
• Helping maintain a central library of knowledge for the organisation

What you will bring

• Experience delivering training in a professional environment
• Understanding of adult learning principles
• Confidence teaching Microsoft 365, Teams, SharePoint and other modern workplace tools
• Experience with practice management or case management systems is helpful but not essential
• Strong communication and presentation skills
• Ability to create simple online learning content
• Learning and development qualifications or equivalent experience
• An organised, approachable and supportive style

Why this role

• You will shape how learning is delivered across the organisation
• You will help people feel confident and supported as they adopt new systems
• You will work in a friendly environment that values continuous improvement
• You will have the chance to influence training culture and digital adoption

This is an urgent vacancy so please apply now to avoid dissapoitment. If you are interested please reach out to Harry Davies directly on (url removed)

If you are interested in this position please click ‘apply’.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.