Rate: 460
Clearance Required: BPSS
Duration: 3 months
Telford with 2 days/week in office

Digital - MTD - Sign Up & Software Choices

Making Tax Digital (MTD) is fundamentally transforming the UK tax system to use digitally integrated tools. MTD is a key part of the government’s ambition for the client to become one of the most digitally advanced tax authorities in the world. MTD will make it easier for businesses, self-employed individuals, and landlords to get their tac right first time by integrating tax into their day-to-day business activities through use of software and digital tools. It will create a single, up-to-date view of a customer’s tax affairs in one, modern and robust IT System.

What you’ll do
Work collaboratively with user researchers, interaction designers, service designers and performance analysts as well as with software developers, policy and legal teams -Write high quality content for client new digital services that will encourage people To use them -Take complex language and processes and make them simple To understand -Work with the product manager, digital service manager, business analysts and user researchers To refine the services in light of external factors such as changes To policy, legislation, technology or user requirements.

What you’ll need

Ability to build relationships and work effectively within an agile delivery model with colleagues and external providers, for example user researchers and business analysts -Ability to communicate credibly with a wide range of digital delivery disciplines and talent both internally and externally -Keenness to support our ever-expanding team of passionate and skilled junior talent and advocate for mentoring and guiding members of the team and your community -Boldness to ask the critical questions, bring new ideas and challenge the status quo

Service Designer / Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - 100,000 per annum

A fantastic opportunity has arisen for a Service Designer / Service Design Lead to join our London based global professional services firm on a 12 month fixed term contract.

Key Responsibilities

Support the delivery of a global operating model transformation within a complex professional services environment.
Partner with senior leadership and programme teams to design and implement a global service portfolio framework.
Lead end-to-end service design across multiple channels to ensure alignment with user needs and business objectives.
Develop service blueprints, journey maps, personas, and interaction models to optimise service delivery.
Facilitate co-design workshops to define detailed service processes, including process mapping, handoffs, and SLAs aligned to the operating model.
Conduct user research, prototyping, and usability testing to validate service concepts and ensure accessibility and effectiveness.
Propose alternative service delivery models to maximise value and efficiency.
Establish and maintain service design principles and standards to ensure consistency across the global service portfolio.
Embed scalability, risk, control, and compliance requirements into service designs.
Define and implement service-level performance metrics aligned to operating model requirements.
Translate service designs into operational and organisational requirements in collaboration with programme leads.
Support documentation, training materials, playbooks, and adoption activities to embed new services into BAU.
Lead service-level change impact assessments and contribute to roadmap planning and phased implementation.

Key Experience

Proven experience designing and implementing end-to-end services within complex, global organisations.
Strong background in service design, customer experience, and multi-channel process optimisation.
Expertise in human-centred design methodologies, including user research, journey mapping, prototyping, and usability testing.
Demonstrated experience developing service blueprints, personas, and interaction models.
Ability to translate strategic objectives into actionable service designs within operating model constraints.
Experience proposing and implementing alternative service delivery models to drive efficiency and value.
Skilled in leading service-level impact assessments and supporting large-scale transformation adoption.
Knowledge of risk, compliance, and control requirements within service delivery environments.
Experience facilitating co-design workshops and engaging diverse stakeholder groups.
Ability to manage service design roadmaps, prioritisation, and iterative improvement cycles.
Familiarity with performance measurement frameworks and embedding new service designs into BAU operations.
Proficiency in design and visualisation tools.

Service Designer / Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - 100,000 per annum

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

UX/UIEcommerce Specialist 40 hours Based at our Head Office in Stockport

Permanent Full-time contract Monday to Friday 8:30am - 5:00pm

Job Description:

Warren James is on the lookout for a UX/UIEcommerce Specialist who can optimise the shopping experience to drive conversion.

About us:

At Warren James we are a company made up of real people who are passionate about what we do you are known by your name, not a number.

At the forefront of our company ethos remains a dedication to keep the high street alive and a great place for retail. We are committed to offering our customers a delightful instore and online shopping experience with amazing customer service provided by our friendly, brilliant and knowledgeable teams.

From humble beginnings but with great belief and dedication from our people, weve grownWarren James from the ground up starting with a single shop and growing into the well-known, nationwide, trusted retailer we are today.

Operating from over 200 shops Nationwide and a fast growing online presence we are committed to looking after and continually developing our forever growing customer community.

This is a great opportunity to join one of the UKs best loved jewellery brands.

The UX/UI Ecommerce Specialist Role:

• Deliver a seamless ecommerce experience that represents our much-loved brand whilst maximising sales.
• Drive continuous UX and UI design and optimisation to improve conversion, average order value, repeat purchase and organic traffic growth.
• Lead UX research and use feedback, data and testing to identify friction and unlock revenue growth across our customer journey.
• Stay current with UX/UI best practices, competitor activity, and emerging technologies, ensuring we remain innovative and relevant for our customers.
• Optimise discoverability, indexability, on-page performance and all SEO.
• Own the end-to-end UI design process from concept development through to implementation, testing, and ongoing refinement.

The UX/UI Ecommerce Specialist Essentials:

• Proven UX/UI and CRO experience gained in a successful online retail business.
• Receptive to feedback, with the ability to incorporate it into design iterations and identify UX challenges while proposing creative, scalable solutions
• Familiarity with analytics tools, including GA, to make informed design decisions and improve usability.
• Excellent analytical and problem-solving skills, with the ability to translate complication into simple, elegant solutions.
• Ability to work independently and meet deadlines within a fast paced environment.

The Benefits

• Permanent Full time contract
• 28 days holiday a year, increasing to 33 days after 5 years service (including 8 Bank Holidays)
• Monthly pay, paid directly into your bank account
• Staff discount on your jewellery purchases
• Good transport links
• Free on-site parking and cycle park.

Were looking for friendly, enthusiastic individuals with the necessary skills who have a care and attention to detail approach - If this sounds like the right opportunity for you, we would love to hear from you - Apply now by clicking the link below

Job Title: Content Designer(GDS)
Location: Newcastle
Working Arrangement: Hybrid (2-3 days on sight every 3 weeks)
Pay Rate: £300-£380
Start Date: ASAP

An international IT consultancy working in the Government sector is looking for a Content Designer.

Skills & Experience Required:

Essential

• Proven experience as a Content Designer, UX Writer, or similar role within government or public-sector digital services.
• Strong working knowledge of GDS standards, GOV.UK design system, and service assessment requirements.
• Ability to create clear, concise, accessible content for complex services.
• Experience working in agile, multidisciplinary teams.
• Understanding of user research methods and how to apply insights to content.
• Ability to explain content decisions to stakeholders and defend them with evidence.

Desirable

• Experience contributing to discovery, alpha, beta, and live phases.
• Familiarity with prototyping tools (e.g., Figma, Sketch, or similar).
• Understanding of service design principles.
• Experience working with technical teams on APIs, workflows, or back-end processes

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Service Designer - £500-£600 per day inside ir35 - 6 months - Remote with occasional travel

Please note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointment.

My client is a global leading IT consultancy. They are on the hunt for a Service Designer with proven Government Digital Service (GDS) experience.

• lead the service design of end-to-end services that meet user needs and deliver policy intent
• lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
• map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
• collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
• design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
• map existing systems and processes (online and offline), using verified information to provide evidenced ‘as-is’
• develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
• facilitate workshops and co-creation sessions with stakeholders and users
• align service design with organisational goals, technical constraints, and delivery capabilities
• advocate for user-centred and inclusive design practices across the organisation
• support the development of service strategies and roadmaps for transformation
• track pain points outside of scope of current delivery for future consideration
• mentor and guide less senior service designers and contribute to the wider design community
• ensure services are designed for scalability, sustainability, and continuous improvement?

Service Designer - £500-£600 per day inside ir35 - 6 months - Remote with occasional travel

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a Product Design Manager in our digital customer experience team, you’ll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You’ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development.
• Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.
• Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs.
• Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences.
• Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration.
• Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.

What you’ll bring:

• Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications.
• Experience leading design teams across multiple workloads and complex initiatives
• Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries
• Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

Please include portfolio/content showing evidence of your experience across these four areas:

1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

The Rewards

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a Product Design Manager in our digital customer experience team, you’ll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You’ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development.
• Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.
• Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs.
• Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences.
• Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration.
• Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.

What you’ll bring:

• Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications.
• Experience leading design teams across multiple workloads and complex initiatives
• Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries
• Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

Please include portfolio/content showing evidence of your experience across these four areas:

1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

The Rewards

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a Product Design Manager in our digital customer experience team, you’ll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You’ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development.
• Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.
• Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs.
• Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences.
• Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration.
• Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.

What you’ll bring:

• Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications.
• Experience leading design teams across multiple workloads and complex initiatives
• Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries
• Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

Please include portfolio/content showing evidence of your experience across these four areas:

1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

The Rewards

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a Product Design Manager in our digital customer experience team, you’ll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You’ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development.
• Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.
• Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs.
• Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences.
• Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration.
• Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.

What you’ll bring:

• Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications.
• Experience leading design teams across multiple workloads and complex initiatives
• Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries
• Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

Please include portfolio/content showing evidence of your experience across these four areas:

1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

The Rewards

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a Product Design Manager in our digital customer experience team, you’ll own the creation of world-class customer experiences and deliver transformative solutions across and the My Sky app. You’ll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs.

Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences for our customers.

What you’ll do:

• Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development.
• Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.
• Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs.
• Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences.
• Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration.
• Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.

What you’ll bring:

• Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications.
• Experience leading design teams across multiple workloads and complex initiatives
• Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries
• Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys.
• Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments.

Please include portfolio/content showing evidence of your experience across these four areas:

1. People - Helping develop high-performing teams.
2. Process - Applying scalable UCD methods that drive measurable outcomes.
3. Position - Influencing strategy and embedding design across an organisation.
4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact)

The Rewards

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

How you’ll work

The hybrid working expectations for this role are 3 days in the office per week.

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

Your office base

London (Osterley)

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

Leeds

Our spacious Leeds tech hub is less than a mile from Leeds train station. There’s plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym.

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Job Title: Design Systems Lead
Location: Manchester
Working Pattern: Hybrid, 3 days in the office and 2 days remote
Salary: £60,000 - £75,000
Domain: Digital Investment Platform / Financial Services
Experience Required: Extensive experience in interaction or UI design, including proven design system leadership

Company Overview

Our client is a leading UK-based digital investment platform, supporting over 500,000 customers and managing assets under administration approaching £75 billion. Operating nationwide, the business provides a flat-fee investment service, giving customers access to a wide range of UK and international investment options including shares, funds, trusts and ETFs.

With nearly 30 years in the market, the organisation has built a reputation for resilience, innovation and customer-first thinking. The UX function plays a central role in shaping digital experiences across the platform, and the Design Systems Lead will be instrumental in driving consistency, scalability and quality across all digital products.

The Role

This is a pivotal, hands-on leadership role responsible for owning and evolving version 2 of the organisation’s Design System. Sitting within the UX Operations team and working closely with the DesignOps Lead, Product Manager and Engineering partners, you will take full ownership of the Design System and drive its adoption across the business.

The role balances strategic vision with practical delivery. You will build, refine and govern the Design System while ensuring it is scalable, accessible, well-documented and widely adopted. You will act as an internal evangelist, championing best practice and bringing teams together around a shared design language.

This position requires a strong personality and the ability to influence senior stakeholders, manage differing perspectives within a team of 14 to 15 designers, and stand confidently behind design decisions grounded in research and data.

Key Responsibilities

Design System Ownership and Governance

• Own the ongoing evolution and maintenance of the Design System (V2 and beyond).
• Define and document principles, components, patterns and guidelines.
• Establish governance processes to ensure quality, consistency and alignment with brand, accessibility and technical standards.
• Build and manage a prioritised backlog of Design System improvements in collaboration with the delivery squad.

Collaboration and Integration

• Partner closely with UX Designers, Product Managers and Engineers to embed the Design System across all products and micro-apps.
• Align design outputs between Figma, component libraries and live implementations.
• Conduct audits to identify inconsistencies and improvement opportunities.

Adoption, Rollout and Evangelism

• Lead the rollout and adoption of the Design System across teams and wider business areas, including Marketing and CRO.
• Facilitate workshops and training sessions to upskill designers and increase confidence in usage.
• Communicate progress, updates and future plans clearly to stakeholders.
• Use storytelling and evidence to demonstrate the value of the Design System.

User Research and Validation

• Conduct testing on components and patterns to validate usability and effectiveness.
• Use research, insight and data to inform UI decisions and justify change.
• Run sessions with internal users of the Design System to identify pain points and improvement areas.

Documentation and Enablement

• Work with DesignOps to ensure documentation is clear, accessible and practical.
• Prepare materials for regular Design System updates and meetings.
• Support the team in understanding design tokens and their application within the system.

Key Skills and Experience

Essential:

• Extensive experience in interaction or UI design, with demonstrable Design System leadership.
• Expert-level proficiency in Figma.
• Strong UI background with exceptional attention to detail.
• Experience pushing adoption of a mature or evolving Design System across teams.
• Solid understanding of HTML, CSS and JavaScript and how these inform design decisions.
• Experience working in Agile environments.
• Proven leadership, mentoring and facilitation skills.
• Confident workshop delivery and stakeholder management.

Desirable:

• Experience integrating Design Systems with Storybook or similar component libraries.
• Experience driving adoption and change within large or complex organisations.
• Familiarity with accessibility standards such as WCAG and inclusive design practices.

Remuneration and Benefits

• Salary between £60,000 and £75,000 depending on experience.
• Hybrid working model, 3 days in the Manchester office and 2 days remote.
• Competitive benefits package including pension contribution, private medical insurance, life assurance, income protection and staff discounts.
• 25 days annual leave plus bank holidays.
• Additional wellbeing and flexible benefits options.

Culture and Fit

This role requires a collaborative and confident individual who can balance strong opinions with openness to challenge. You will be working within a sizeable UX team where contribution and alignment are key. The ability to influence, bring people on board and create shared ownership of the Design System is essential.

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

JOB DESCRIPTION

Job title: Senior Software Engineer - GCS

Location: Fareham, Hampshire

Responsible to: Principal Engineer - GCS

Liaison with: All Kraken staff, sub-contractors, customers, and suppliers

About the role: To work on the development of user-facing Ground Control Station (GCS) software designed to enable operators to remotely control and monitor autonomous vehicles beyond visual line-of-sight. This role focuses on developing robust, intuitive interfaces using C++, Qt, QML, and JavaScript, while also incorporating modern UX principles and thorough testing methodologies.

You will be responsible for designing, implementing, and optimising user interfaces that must enable operators to navigate complex tactical situations without overwhelming them. You will be expected to run UI experiments with our in-house team of operations experts and with key customers to determine critical software requirements. You should be comfortable handling complex workloads across R&D, prototyping, and mission-critical production deployments.

Primary responsibilities include, but are not limited to:

• Work on the design and development of user-facing GCS software for autonomous vehicle monitoring and control.
• Build and maintain user interface software using C++, Qt, QML, and JavaScript.
• Engage with operators to gather requirements, validate usability, and refine user experience.
• Develop prototypes and storyboards to capture user requirements and iterate on design concepts.
• Ensure software robustness through rigorous testing, validation, and performance optimization.
• Collaborate with cross-functional teams, including autonomy and hardware engineers, to integrate software solutions.
• Document and maintain codebases with a focus on readability, scalability, and maintainability.
• Provide technical leadership and mentorship to junior developers.

PERSON SPECIFICATION

Essential qualifications, skills and experience:

• Extensive experience in C++ and Qt, ideally including QML and JavaScript.
• Strong understanding of user interface design principles, particularly for mission-critical systems.
• Experience defining software requirements, developing architectures, and producing robust implementations.
• Proficiency in software testing methodologies, including unit testing, integration testing, and user acceptance testing.
• UI testing techniques, including automated testing, usability testing, and end-to-end testing, is highly desirable.
• Strong communication skills and the ability to interact effectively with end-users to gather requirements.
• Proven ability to work independently and manage complex workloads effectively.

Desirable qualifications, skills and experience: as above but not essential for the role

• Experience with storyboarding and UX design software (e.g., Figma, Sketch, Adobe XD).
• Prior experience working in remote control systems, robotics, or defence-related industries.
• Knowledge of the maritime environment, nautical charts, or survey software.
• Familiarity with HTML/CSS and WebSockets.
• Familiarity with cloud-based systems, containerization

Key behaviours that align with our commitment to excellence, collaboration and efficiency within the workplace:

• To be punctual and manage workload effectively to meet deadlines and priorities
• Clearly convey ideas and information while actively listening to others
• Work well with colleagues to achieve common goals and support team members as needed
• Identify issues and develop practical solutions in a timely manner
• Maintain a high standard of conduct, respecting confidentiality and addressing challenges respectfully
• Ensure work is accurate, thorough and free from errors through careful review
• Take ownership of tasks, following through on commitments
• Maintain professionalism in client interactions

General accountabilities and responsibilities:

• To use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day-to-day activities and procedures within the specified role
• To maintain personal ability in, and appropriate use of, all relevant IT (Information and Technology) and other systems required to adequately perform the role
• To act ethically, with integrity and in the best interest of the business at all times
• To maintain a professional and supportive relationship with team members and other departments to deliver business objectives or deadlines
• To carry out any other duties as detailed by a member of the senior management team or authorised representative
• To keep good time management to minimise any wasted time and maximise productivity and effectiveness

Health & Safety responsibilities:

• To ensure that the working area is a clean and a safe environment in compliance with the best practice and health and safety policies
• To ensure any equipment used is safe, within electrical test date and all guards and interlocks are working and in place
• To act safely and responsibly in line with company processes and Health and Safety procedures to ensure your safety and the safety of others
• To report any potential Health and safety hazards or violations to your line manager or directly to the QHSE Manager
• To ensure any PPE or work wear required or provided for the job is worn and checked regularly for wear and then reported when replacements required

• Senior Front-End Developer (Creative Technologist)
• 6-month contract (initially)
• Market Rates
• Inside IR35
• Remote Working (+ x1 day per week in central London)

The Opportunity

Our client is seeking a Senior Creative Technologist / Senior Front-End Developer to play a pivotal role in shaping the future of their digital experience delivery.

Joining a forward-thinking organisation at the intersection of design, technology and innovation, where you will help define how advanced prototypes and production-ready digital platforms are conceived, engineered and delivered.

You will be consulting alongside the Technology Director, Lead Visual Designer and an established Offshore Development team to ensure creative ideas are not only technically achievable but executed to an exceptional standard.

The successful candidate will bring experience partnering with leading, high profile, global brands providing creative technology consultancy that aligns creative ambition with technical feasibility across multidisciplinary creative and development teams.

The Role:

This is an opportunity to influence the delivery of globally recognised digital experiences while working within a highly creative and technically ambitious environment where you will have genuine input into technology direction, innovation strategy and creative execution.

You will operate as a senior technical voice within the business, translating conceptual ideas into high-performance digital experiences while influencing architectural and technology decisions across a range of complex projects.

NB: This role is remote-first, with collaborative in-person sessions in the central London office one day per week.*

Skills and Experience

Essential

• Minimum of 7 years professional front-end development experience, including senior or leadership responsibility
• Expert knowledge of JavaScript, TypeScript, React and modern build pipelines
• Proven experience delivering technically complex prototypes and digital products with a strong background in creative technology and interactive digital experience development
• Advanced experience with animation frameworks such as GSAP, Lottie or Framer Motion, with experience integrating APIs, headless CMS platforms and cloud-based architectures
• Demonstrated experience collaborating across global and cross-functional teams, possessing strong communication skills with ability to engage both technical and creative stakeholders

Desirable

• Experience with web-based 3D technologies including Three.js, WebGL or shader development
• Exposure to AI or machine-learning driven creative workflows
• Previous experience within digital agencies, creative studios or innovation environments

Role and Responsibilities:

Creative Technology Leadership

• Lead development of high-fidelity prototypes, proof-of-concepts and immersive digital experiences
• Drive adoption and exploration of emerging technologies including AI-driven creative tooling, WebGL, WebAR, immersive web and creative coding techniques
• Translate conceptual and design-led thinking into scalable technical solutions
• Provide technical insight to creative and strategic stakeholders on feasibility, innovation opportunities and implementation approaches

Senior Front-End Engineering

• Own the front-end architecture and delivery across complex digital builds
• Develop sophisticated, high-performance interfaces using React, TypeScript, and modern front-end tooling
• Contribute to the evolution of component libraries and internal design systems
• Deliver best-in-class animation, interaction, accessibility and performance optimisation

Cross-Disciplinary Collaboration

• Partner closely with design leadership to deliver visually exceptional, pixel-perfect user experiences
• Support technical discovery, scoping workshops and stakeholder presentations
• Mentor developers and promote knowledge sharing across distributed teams

Innovation and Standards

• Evaluate and introduce emerging frameworks, tools and methodologies
• Champion best practice across performance, testing, accessibility and development workflows
• Contribute to long-term creative technology strategy and capability development

Applications:

Please contact Edward here at ISR Recruitment regarding this newly created contract role working as a Senior Front End Developer (Creative Technology) on an Inside IR35 basis; as well as learning more about our client and how they are leading the way in developing the next generation of technology solutions within their sector through innovation and transformational technology?

UX Designer (Contract)

Duration: 6 Months (Possibility for extension)

Location: London/Hybrid (2 days per week on site)

Rate: A highly competitive Umbrella Day Rate is available for suitable candidates

Role Profile

As an Interaction Designer, you will play a pivotal role in our mission to improve customer acquisition and optimize onboarding journeys. You will work closely with a Content Designer and a Design Researcher, collaborating daily with Product Owners and Engineers to shape solutions that meet user needs and business goals.

Key Responsibilities:

• Collaborate with cross-functional teams to design and enhance user interactions for our public website and mobile platforms.
• Focus on improving the onboarding experience for new customers, ensuring a streamlined and engaging process.
• Optimize existing onboarding journeys, addressing pain points and enhancing user satisfaction.
• Utilize a design library to create and maintain screens, ensuring consistency and quality across all digital touchpoints.
• Partner with team members to field questions and collaboratively develop design solutions.

Skills & Experience:

• Proven experience as an Interaction Designer, particularly in the banking or financial services industry.
• A strong portfolio showcasing your design work, especially in mobile-first environments.
• Experience working with a design library and maintaining screens that adhere to brand and usability standards.
• Excellent collaboration and communication skills, with the ability to work effectively in a team-oriented environment.
• A user-centered approach to design, with a keen understanding of user needs and behaviors.

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role ‘apply now’ to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Service Designers - Government Contract Opportunity (GDS Experience Required)
Sector: Government
IR35 Status: Inside IR35
Location: Fully Remote
Contract Length: Initially until end of March
Extension: Likely 3-month rolling extension thereafter
400- 450pd (Inside IR35)

We are currently seeking experienced Service Designers to join a high-profile Government programme, supporting large-scale public service transformation initiatives.

Role Overview
As a Service Designer, you will play a key role in shaping and improving end-to-end services, ensuring they are user-centred, accessible, and aligned with Government Digital Service (GDS) standards and service assessments. You will work within multidisciplinary agile teams to design and deliver services that meet user needs and government best practice.

Ideal Candidate

• Strong experience in Service Design within complex environments
• Proven experience working to GDS standards and preparing for GDS service assessments
• Deep understanding of user-centred design principles
• Experience within central government or wider public sector (highly desirable)
• Comfortable working in multidisciplinary agile teams

UX Designer - Manchester - Hybrid working

My client, a well-respected and growing digital agency, is looking for a Mid/Senior UX Designer to join their talented team. This is an exciting opportunity to work on high-profile web and mobile projects, creating engaging, user-centric experiences.

Key Responsibilities:

• Design modern, responsive websites and digital assets.
• Work collaboratively with developers and designers to deliver high-quality projects.
• Lead client calls, gather requirements, and present design solutions.
• Create high-fidelity prototypes, design systems, and reusable components in Figma.
• Ensure designs align with branding, typography, and accessibility standards.
• Solve complex UX challenges, optimising user journeys.

Skills and Experience:

• Proven UX/UI design experience with a strong portfolio.
• Expert proficiency in Figma for prototyping and design systems.
• Strong grasp of typography, branding, and responsive design principles.
• Competency in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Confident communicator, able to lead client meetings and present ideas.
• Strong time management skills, capable of handling multiple projects.
• Passion for pixel-perfect design and UX problem-solving.
• Basic understanding of HTML, CSS, and front-end frameworks for collaboration.

Nice-to-Haves:

• Experience in motion design, micro-interactions, or advanced prototyping tools.
• Knowledge of accessibility standards and their application in UX/UI.

Benefits:

• Flexible hybrid working (split between office and home).
• Health insurance and “Perks at Work” benefits.
• Extra holidays for long service & birthdays off.
• Training & development opportunities.
• Regular team social events & a relaxed, creative work environment.

Join a vibrant, fast-growing agency that values trust, transparency, and creative freedom. If you’re ready to take your UX/UI career to the next level, apply now!

UX Designer - Manchester - Hybrid working

Manchester (Hybrid)
Permanent
£70,000 + Benefits

Interaction Designer needed with strong Government Digital Services (GDS) experience for a permanent position in Manchester (Hybrid). Start ideally in Feb/March 2026.

A chance to work with a leading global IT transformation business specialising in delivering large-scale Government digital modernisation projects.

Hybrid Working - 3-4 days/week remote (WFH), and 1-2 days/week working on-site from the Manchester office.

Benefits include: Salary to £70,000 (DOE) + Hybrid + Bonus + Pension + 22 days holiday + BHs (rising to 25 days) + Death in Service + Health Care Plan + More.

Key skills, experience + duties to include:

• As Interaction Designer you will be a key member of the User Centred Design (UCD) practice, applying user-centred design principles to deliver impactful solutions.
• Strong Interaction Design, UCD and UX/UI design experience, including tools like: Heroku, Figma + Sketch.
• Leading the design of intuitive, effective, and engaging interactions for digital products and services.
• Shaping strategies, mentoring junior team members + ensuring work meets user needs and business goals.
• Translating user research findings into actionable interaction designs.
• Creating high-quality wireframes, prototypes + user flows to communicate design concepts clearly.
• Ensuring designs align with accessibility standards including: GDS, NHS service principles, WCAG.
• Building strong working relationships with key stakeholders, collaborating with multi-disciplinary teams + acting as a trusted advisor to clients.
• Government / GDS / (url removed) domain experience is strongly preferred.

Service Designer (UX-Led)

My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level.

This is not a product design role. It s about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels.

You ll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services.

You ll also be someone who cares deeply about the craft - advocating for service design thinking, elevating UX maturity, and helping embed service principles across the organisation.

The Role

As a Service Designer, you will:

• Lead end-to-end service design activity across complex customer journeys.
• Map current and future state services, identifying pain points, dependencies, and opportunities.
• Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective.
• Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs.
• Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints.
• Champion human-centred design, constructively challenging business or technical limitations where needed.
• Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams.
• Support the evolution of service design capability and ways of working across the organisation.
• Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders.

What You ll Bring

• A strong foundation in UX design, with clear progression into service design.
• Experience designing end-to-end services beyond individual screens or features.
• Confidence working across multiple touchpoints, channels, and operational processes.
• Strong journey mapping and service blueprinting experience.
• The ability to connect research insights to strategic service decisions.
• Excellent stakeholder management skills, including experience working with senior leaders.
• Resilience and adaptability in complex, fast-moving environments.
• A collaborative mindset and genuine passion for improving customer experiences.

Benefits

• Excellent career development opportunities
• Birthday off + Wellness Days
• Flexible working

Interested? Please click Apply Now. Service Designer (UX-Led)

UX Designer with a proven track record of delivering market leading design for web apps ideally gained working in a fast paced, e-commerce environment is sought by a market leading e-commerce brand based in central Birmingham.

This UX Designer will be joining a team of multi disciplinary digital professionals who are entering an exciting phase of growth affording this UX Designer great day to day variety in an autonomous forward-thinking environment.

On a day to day this UX Designer will use their responsive web design experience and basic front end development skills (HTML, CSS, JavaScript) to not only add new energy and direction to existing projects but also act as a key stakeholder working closely with the development team to help shape a cohesive development & design strategy for an upcoming product releases.

This role would suit a UX Designer with a couple of years commercial experience who is looking for a step up into a role with national impact and extensive progression opportunities.

This UX Designer based near Birmingham should have most of the following key skills:

• Exposure to concept creation tools - Balsamiq, Invision, Adobe Creative suite etc
• experience working within e-commerce or retail
• A strong portfolio of user centric, responsive and well researched design for software & web applications
• An understanding of front end development HTML, CSS, JavaScript would be useful
• A real passion for working in a scrum driven, agile team
• A solid understanding of UX best practice
• A wider appreciation of current design trends
• Stakeholder management experience

In return for your hard work this UX Designer will receive:

• Starting salary of up to £65,000
• Bonus scheme
• Long term hybrid working (3 days a week on-site in Birmingham city centre)
• Flexible working hours
• Excellent progression opportunities
• Personal development scheme
• 25 days holiday
• Private pension
• Fast paced, autonomous culture with extensive growth potential
• Regular remuneration reviews

So if you are UX Designer and want to play a lead role in the design output of a market then please click ‘APPLY NOW’.
Birmingham
UX Designer - User research, Photoshop, User Experience, ABtesting, Adobe XD Wireframing , agile, scrum, responsive, e-commerce

Role Title: Service Designer Duration: 6 month contract Location: Telford, Hybrid 2 days per week onsite Rate: up to 483 p/d Umbrella inside IR35 Role purpose / summary One Login are looking to accelerate all phases of Delivery Work and need a strong Service Designer to support and drive this request. Responsibilities will also include being a Lead Service Designer and working closely with the other Service Designers in One Login, providing guidance and support. Activities will include Research users and journeys, understand business needs, explore the current service, identify constraints, review dependencies are work closely with stakeholders. We are looking for clear problem statements, refined scope, assumptions, documented user needs, options on how to address problems and support to feed into an end of discovery report. We're looking for people who challenge the status quo and are constantly looking to shape their working environment to make it an exciting, fun and interesting place to work. Keeping things fresh is something we encourage in our working practices, but the culture of continuous improvement is equally as important in our technical approach to building and delivering modern digital services. As a valued team member, your knowledge and experiences will be used to help the team deliver successfully. Service Designer role (or experienced Interaction Designer) to create user journey maps and service blueprints and visualises the problem space and opportunities. Working with the One Login programme on supporting the overall Design changes needed within the many phases of One Login work that we must deliver over the next few years. Helping shaping delivery for the team, working closely with UX & Build teams, improving the team's ways of working and providing output to feed into the stakeholder updates / reports. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!