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Overview
Find your next remote Support Engineer job with Haystack – the leading IT job board connecting skilled tech professionals to top companies hiring remote support engineers worldwide. Explore the latest remote Support Engineer roles, enjoy flexible work opportunities, and advance your career from anywhere. Start your remote IT career today with Haystack!
Remote Online Product Support - No Experience
GL Inc.
Multiple locations
Fully remote
Graduate - Junior
£18/hour - £32/hour
RECENTLY POSTED

Job description
Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies. We guarantee 15-25 hours per week with an hourly pay of between £18 / hr. and £32 / hr., depending on the In-Home Usage Test project. No experience required.

There is no payment required in order to apply or to work as an In-Home Usage Tester.  You don’t have to buy products or pay for shipping, everything is paid by our company.  In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by check.

UK Product Testers is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) in the UK and on the international stage.  We provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.

It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.  Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.

Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

Main Duties :

Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)

Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a c

ertain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses)

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project

Requirements :

Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer or smart phone and a reliable internet connection
Have access to a digital camera or cell phone camera that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.

Benefits :

Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested

Work from Home - Online Product Support (Entry Level)
GL Inc.
Multiple locations
Fully remote
Graduate - Junior
£18/hour - £32/hour
RECENTLY POSTED

Job description
Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies. We guarantee 15-25 hours per week with an hourly pay of between £18 / hr. and £32 / hr., depending on the In-Home Usage Test project. No experience required.

There is no payment required in order to apply or to work as an In-Home Usage Tester.  You don’t have to buy products or pay for shipping, everything is paid by our company.  In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by check.

UK Product Testers is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) in the UK and on the international stage.  We provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.

It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.  Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.

Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

Main Duties :

Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)

Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a c

ertain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses)

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project

Requirements :

Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer or smart phone and a reliable internet connection
Have access to a digital camera or cell phone camera that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary.

Benefits :

Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested

Junior Cyber Security Analyst
Newto Training
Multiple locations
Remote or hybrid
Junior
Private salary
RECENTLY POSTED

Ready to launch your career in Cyber Security?

The UK is facing a critical shortage of skilled cyber professionals, creating outstanding opportunities for people who want a secure, high-growth career. Whether you’re completely new to tech or looking to switch careers, our Cyber Security Career Programme is built to get you job-ready - with a guaranteed role on completion.

Why choose this programme?

We don’t just teach theory. We train you through real-world scenarios, globally recognised certifications, and guided mentorship so you gain the confidence and credibility our end employers are actively searching for.

What’s included:

  • 100+ hours of live, instructor-led online training
  • 4 industry-recognised certifications
    • Microsoft Azure Fundamentals
    • CompTIA Security+
    • CompTIA CySA+
    • Forescout FSCA (exam resit included)
  • Hands-on project work that mirrors real business challenges
  • Job guarantee we connect you directly with our partner employers to secure your first role in I.T.

Your investment:

  • Course cost: £2,795
  • Payment plan: £232.91 per month (interest-free)
  • 100% refund if you’re not offered a job after completing the programme

No experience? No problem.

You don’t need a technical background. If you have determination, good communication skills and a passion for a stable, future-proof career, we’ll help you get there step by step.

Take control of your future.

Click ‘Apply Now’ and start your journey into a career that offers progression, purpose and long-term security.

Field Application Engineer
Verso Recruitment
UK
Remote or hybrid
Junior - Mid
Private salary

Job Title: Field Application Engineer
Location: UK
Salary: We know salary transparency matters. While we can’t list a figure on this advert, the client is genuinely flexible and open to shaping the package around the right person.
Employment Type: Permanent
Working Arrangement: Remote plus circa 30% travel

About the Role
A leading technology business is seeking a Field Application Engineer to work closely with customers, understand their technical requirements, and translate these into clear engineering specifications. You will act as the main technical contact throughout the full project lifecycle, ensuring solutions are correctly applied, integrated, and supported.

Key Responsibilities

  • Engage with customers to understand technical and operational needs.
  • Translate customer requirements into detailed technical documentation.
  • Provide full lifecycle support from concept through integration, testing, deployment, and post‑delivery.
  • Assess and advise on the application of products to meet customer challenges.
  • Act as the primary technical liaison between customers and internal engineering teams.
  • Support product demonstrations, troubleshooting, and solution optimisation.

Skills and Experience

  • Strong background in embedded systems.
  • Experience with VxWorks and Linux.
  • Proficiency in C/C++ for embedded systems/hardware
  • Ability to interpret customer needs and convert them into actionable technical requirements.
  • Confident communicator with experience working directly with customers.
  • Problem‑solving mindset and ability to work both independently and collaboratively.

Due to the nature of the work, this role requires SC clearance. Candidates must be UK nationals or have resided in the UK for a minimum of 5 years to meet eligibility criteria.

For more information, please contact Cathy Swain.
T: 01582 350053
E:

IFS Function Consultant
Reed Technology
Chelmsford
Remote or hybrid
Mid - Senior
£80,000 - £90,000

IFS Functional Consultant
Remote with occasional travel
£80,000-90,000

We’re supporting a leading international business with a requirement for a functional IFS ERP Financial Analyst to join their systems and finance team. This is a fantastic opportunity for someone who has strong experience with IFS (Apps 10 or Cloud) and a passion for process improvement, finance system optimisation, and cross-functional collaboration.

You’ll play a key role in enhancing and supporting the IFS finance modules (AP, AR, GL, Projects), while contributing to system development, change initiatives, and user training. The role is hands-on and collaborative, ideal for someone who enjoys working closely with both finance and IT teams to streamline workflows and drive efficiency.

Key Responsibilities:

  • Collaborate with finance, accounting, and systems teams to enhance IFS ERP functionality
  • Analyse, document, and improve financial business processes, especially across AP, AR, GL and project accounting
  • Configure and troubleshoot posting controls and financial system behaviours
  • Support new implementations, upgrades, and patch testing in the IFS environment
  • Conduct functional testing and troubleshoot system issues as part of wider change initiatives
  • Provide day-to-day support and training to business users across finance-related modules
  • Assist in creating and maintaining system documentation, process flows, and user guides
  • Work on automation and report development in line with user requirements
  • Engage with internal stakeholders and external vendors to resolve system-related queries
  • Support IFS projects and contribute to wider digital transformation goals
  • Participate in occasional domestic and international travel as needed for project delivery or team collaboration

Skills & Experience Required:

  • Strong hands-on experience with IFS ERP, ideally IFS Apps 10 or IFS Cloud
  • Functional knowledge of finance-related modules, especially Accounts Payable (AP) and Accounts Receivable (AR)
  • Experience in analysing workflows, supporting end users, and driving ERP-related improvements
  • Comfortable working across both business and technical teams to translate requirements into system solutions
  • Understanding of SQL and data extraction tools is highly desirable
  • Previous experience in a manufacturing, engineering or industrial environment is beneficial
  • Excellent documentation, training and communication skills
  • Analytical and detail-oriented, with a customer-first approach to systems support
  • Familiarity with IFS tools such as Query Builder and IFS Report Designer is an advantage
  • Proficient in Microsoft Office tools (Excel, Word, Visio, Project, etc.)

Why you should join our client-

  • Join a forward-thinking business with an established ERP landscape and active improvement roadmap
  • Get hands-on with IFS at scale while playing a visible role in transformation projects
  • Collaborate with high-performing teams across multiple geographies
  • Enjoy a remote-friendly working model, with occasional travel for collaboration and project delivery
  • Competitive salary and benefits on offer.

If you have the relevant experience for this role and are interested in discussing this role in more detail, please apply using the link provided

I.T Technical Operations Manager- Hybrid/Remote
Anonymous
London
Remote or hybrid
Senior - Leader
£100,000 - £125,000

You will be ensuring high-quality service delivery, process optimization, and team resilience in a high-pressure, regulated environment. The position combines strategic oversight, team leadership, and hands-on guidance on complex escalations while fostering a supportive culture and driving continuous improvement.

You will have some of the following skills and experience;

  • Proven experience in IT support management or solutions engineering leadership, preferably in healthcare, medical imaging, or regulated environments (5+ years, with 3+ in a leadership role).

  • Technical Depth: Strong knowledge of networking, hardware, software troubleshooting, PACS, DICOM/HL7, and image routing solutions.

  • Tool Proficiency: Experience with Microsoft SQL Server, Microsoft Server OS, Microsoft Azure-based installations, and support platforms like Zendesk for issue tracking and resolution.

  • Leadership Skills: Demonstrated ability to lead teams in high-pressure environments, mentor engineers, conduct training, and drive operational/process improvements.

  • Customer Resilience: High self-esteem and resilience to manage demanding client interactions while maintaining trust and delivering results.

  • Core Competencies: Excellent problem-solving, organizational, interpersonal, communication, and motivational skills; ability to thrive under pressure while supporting team well-being.

  • AI Familiarity: Knowledge of AI/ML tools or concepts (e.g., supporting AI-driven support agents or diagnostics).

Technical Support Engineer (API & Microservices) - Remote
Salt
Location not specified
Fully remote
Mid - Senior
£200/day - £300/day

Technical Support Engineer (API & Microservices) - Software Solution - Remote

Daily rate: £200 - £300 (Inside IR35)

Duration: 9 months

Start: 5th January 2026

My client is looking for a Technical Support Engineer to join our team on a freelance basis. You will play a key role in delivering exceptional technical support for a suite of API-based software microservices and associated fintech products. This role requires strong technical capability, excellent client-facing communication skills, and the ability to operate in a fast-paced and evolving environment.

Key Responsibilities

  • Deliver an exceptional client support experience, maintaining end-to-end accountability for resolving issues and providing timely updates.
  • Provide hands-on technical support for API-based microservices, troubleshooting connectivity issues, microservice interactions, software components, and network-related problems.
  • Diagnose and resolve technical incidents, escalating appropriately while maintaining ownership of client communication.
  • Liaise cross-functionally with Engineering, Product Management, Cloud Operations, and other teams to resolve complex technical issues.
  • Support the setup, optimisation, and ongoing management of support processes and tools, with a flexible mindset as systems evolve.
  • Act as the central communication bridge between the client and internal teams, ensuring updates remain accurate and consistent in a single source of truth.
  • Ensure all support issues are documented and recorded, and encourage clients to raise issues through formal support channels rather than informal ones (e.g., Slack).
  • Monitor, analyse, and report on support metrics to identify trends, performance against SLAs, and areas for improvement.
  • Produce monthly reports to track support KPIs and service performance over time.
  • Develop and maintain documentation, including support processes, troubleshooting guides, FAQs, and knowledge articles.
  • Contribute to a culture of continuous improvement, internal knowledge sharing, and operational excellence.
  • Build and maintain strong client relationships, ensuring high customer satisfaction.
  • Stay informed on the latest developments in our product and service offerings.

Skills & Attributes

  • Strong interpersonal and client-facing communication skills.
  • Impeccable written and spoken English.
  • Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
  • Proven experience as a Technical Support Engineer (preferably in a large organisation).
  • Strong technical proficiency in APIs, microservice architectures, software development fundamentals, and network troubleshooting.
  • Flexible mindset capable of balancing interim processes with a long-term, scalable vision.
  • Excellent analytical and problem-solving abilities.
  • Ability to clearly articulate technical concepts to non-technical stakeholders.
  • Self-motivated, able to work independently or as part of a team.
  • Strong client-focus and a commitment to delivering world-class support.
  • Professional, friendly, and highly detail-oriented.
  • Experience supporting large enterprise clients.

Preferred Qualifications

  • Experience with Accounting and/or AI-related technologies.
  • Familiarity with support ticketing systems and CRMs (e.g., Salesforce, ServiceNow).
  • Certifications related to technical support, SRE, cloud operations, or relevant technologies.
  • Experience with observability tools such as Grafana or New Relic.
  • Fluency in French or German (strong bonus).
  • Experience collaborating with Legal, Public Affairs, or Communications teams.
  • Background in Account Management or Client Success.

Team Structure & Logistics

  • You will join a team of four Support Engineers, operating on a weekly on-call rotation (approximately once every 4 weeks).
  • During your on-call week, you must be contactable during bank holidays for incident response.
  • Coordination of annual leave with other team members is expected to ensure full coverage.

*Rates depend on experience and client requirements

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Frequently asked questions
You can find a wide range of remote Support Engineer positions, including roles in IT helpdesk, technical support, network support, software troubleshooting, and customer support engineering for various industries.
While prior remote work experience can be beneficial, it is not always required. Employers typically look for strong technical skills, effective communication, and the ability to work independently.
Simply create a profile, upload your resume, and use our advanced search filters to find remote Support Engineer jobs. When you find a suitable role, click 'Apply' and follow the application instructions provided by the employer.
The platform features both full-time and part-time remote Support Engineer positions. Job listings typically specify the employment type, so you can filter your search according to your preferences.
Enhance your profile with relevant certifications, showcase your problem-solving and communication skills, tailor your resume for each application, and prepare thoroughly for virtual interviews.