About

Our clients Integration designs, installs, and maintains integrated end-to-end surveillance control systems for some of the UK’s most demanding security environments. We excel in complex, critical, and regulated environments, where our customers require innovative, tailored solutions they can depend on.

We succeed where our knowledge, experience and deep technical expertise is most valued to our customers, specifically public space and heritage buildings, transport, critical national infrastructure, finance, high security, and custodial markets. With high security systems experience, field proven products and expert support personnel in the UK & Ireland, they offers its clients turnkey solutions for comprehensive protection and peace of mind.

Job Description

This role will deal with daily fault requests, PPM duties and OOH’s reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks involved in keeping an important site safe and secure. The potential areas of work and the client demands in the London area will require the successful candidate to obtain a high level of vetting.

The engineering role will require a great deal of flexibility, and you will need to demonstrate a ’can do’ attitude and be able to stay away when required. You will become a member of a team of engineers all who work remotely but all can offer guidance and support when required with their strong technical background.

The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer base. Successful candidate will be expected to work off patch and to spend time away from home.

Key Responsibilities

General

Provide a reliable, courteous, efficient, and effective service.
Always maintain a positive image of the company to the customer, through high standards of dress and customer communications.
At the completion of each service visit close or update the helpdesk with the call status
Ensure that any company vehicle provided is maintained in good working order.
Maintain a high level of personal performance demonstrating a willingness to help colleagues.
A flexible approach to working hours.
Adhere to the company’s Management Systems.
To undertake any other duties as required by the Service Manager in delivering a top-class service to the client.Field Based

To provide day to day care, maintenance and repair of the complex Analogue and Digital CCTV Systems on a high security site in Central London.
To provide day to day care, maintenance, and repair of the functional and managed control rooms.
To provide day to day care, maintenance, and repair of the multi-site Access Control Systems.
To be able to support and maintain Perimeter Detection Systems
To complete a planned preventative maintenance regime.
To assist and engage with deployment of planned OOH’s/Weekend works.Qualifications

Sound knowledge of CCTV, IT and PID Systems on varying scales.
Sound knowledge of Access Control systems with Site Mustering
Sound knowledge of DVR & NVR systems.
On site repair capability.What We Offer

We offer a range of benefits that help make it a great place to work. Please note that benefits may vary depending on region and role.

Remote & Hybrid Working Supported
Flexible Working, Around Core Hours
Health & Wellbeing Programme
Life Assurance (4 x Annual Salary)
5% Matched Pension Scheme
Carry Over Holidays (Up To 5)
Reward & Recognition Programme
Long Service Rewards

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds

An IT medium Service Provider (MSP) is looking for an enthusiastic Cyber Security Apprentice to join their team. This is a great opportunity to start your career in cybersecurity, even if you have little or no experience. You’ll learn essential skills, get hands-on training, and receive guidance from experienced professionals.

As an apprentice, you’ll help the team keep systems safe and secure. You’ll learn how to spot potential risks, assist with security checks, and support responses to any issues. This role is perfect for someone curious about technology and eager to build a future in cybersecurity.

KEY DUTIES

* Learn how to monitor computer networks for unusual activity.

* Help identify and report possible security risks.

* Support the team in fixing security problems.

* Assist with regular checks to make sure systems are up to date.

* Help manage user accounts and permissions.

* Learn how security policies and best practices are created.

* Work with the IT team to solve security-related issues.

* Stay up to date with new cybersecurity trends and tools.

CANDIDATE REQUIREMENTS

* Team work skills

* Organisational skills

* Good written and oral communication skills

* Self-Motivated

CANDIDATE REQUIREMENTS

* Have the right to live and work in the UK

Junior/Trainee Technical Support Engineer, Dartford

Main Purpose of the Job:
To provide technical support to customers and internal teams for all client products, both in the UK and internationally. This role also supports the client s staff in resolving technical queries and ensuring optimal product performance.

Main Duties for the Technical Support Role:

• Provide technical support via telephone, email, and other communication channels to customers, distributors, engineers, and internal staff.
• Diagnose and resolve technical issues
• Offer guidance on installation, commissioning, configuration, and maintenance of client products.
• Support overseas partners and customers, considering differing regulatory and operational requirements.
• Contribute to the creation and maintenance of technical documentation, manuals, FAQs, and knowledge base resources.
• Log support calls in the CRM system.
• Report any product or documentation issues identified during technical support interactions.
• Assist in the validation of new client products to ensure they meet customer requirements.
• Help prepare and verify technical documentation for client products.

Person Specification:

• Strong communication and interpersonal skills.
• Basic understanding of the client s product portfolio is advantageous (full training provided for the right candidate).
• Proficiency in MS Office (Outlook, Word, Excel).
• Interest in and knowledge of basic electronics
• Familiarity with software configuration tools
• Experience in the electronic engineering sector.
• Relevant engineering qualifications (HNC/HND or equivalent in Electrical/Electronic Engineering) or FIA training courses are desirable.

Job Specifics:

• Working hours: Monday Thursday: 08 00, Friday: 08 00
• Holidays: 24 days per year, plus bank holidays, increasing with length of service

You ll be joining a business with a strong reputation, a supportive internal structure and clear opportunities for progression. They value professionalism, teamwork and continuous improvement and invest in their people to help them succeed.

If you are an ambitious professional looking for a rewarding opportunity in a dynamic and supportive environment, we would love to hear from you!

Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days please assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist employment agency supplying permanent, temporary and contract staff within the Logistics, Manufacturing and Engineering sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures.

TECHNICAL SUPPORT > SUPPORT ENGINEER

1st / 2nd Support EnginerLocation: Vauxhall, London (Office-Based)

Employment Type: Full-Time

Salary: 30-35,000 per annum + permanent benefits

We are seeking an experienced and service-oriented Support Engineer to provide high-quality technical support within a busy and fast-paced environment. The successful candidate will deliver 1st and 2nd line support to internal users, ensuring the smooth operation of core systems and contributing to a consistently positive user experience.

This position is well-suited to an IT professional with strong technical capability, a structured approach to problem-solving, and the ability to communicate clearly and professionally with users at all levels.

Key Responsibilities

• Deliver 1st and 2nd line support across hardware, software, and network-related issues
• Provide support via in-person assistance, telephone, and remote tools
• Configure and maintain laptops, desktops, mobile devices, and associated peripherals
• Administer user accounts within Active Directory and Microsoft 365
• Support Windows 10/11 operating systems and commonly used business applications
• Maintain accurate technical documentation and asset registers
• Escalate complex or high-priority incidents to senior engineers or external partners as required
• Assist with new-starter onboarding and leaver offboarding processes
• Ensure all tickets are logged, monitored, and resolved within agreed service levels

Skills & Experience

• Previous experience in an IT helpdesk or technical support role (typically 1-3 years)
• Strong working knowledge of Windows 11
• Experience with Azure AD and/or Intune
• Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint)
• Competence in Active Directory user administration
• Understanding of basic networking principles (TCP/IP, DNS, DHCP)
• Familiarity with ticketing systems and structured support workflows
• Strong analytical, troubleshooting, and diagnostic abilities
• Clear and confident communication skills with a customer-focused approach
• Ability to work independently while managing and prioritising multiple tasks

Engagement Overview

Robert Half have partnered with a growing organisation based in South London who are looking for an experienced PeopleSoft Finance Consultant to join on a contract basis. This role is suited to a hands on specialist who can step in quickly, provide stability across core finance processes, and support ongoing system transition activities.

IR35: Outside IR35

Length: Initial 6 months

Office Attendance: 2/3 days a week in their South London Office

Core Requirements

• Strong background in PeopleSoft Finance, specifically 8.4, with deep understanding of General Ledger functionality.
• Strong problem solving and analytical skills, able to take ownership of complex functional issues.
• Confident communicator who can collaborate with both finance stakeholders and IT teams.
• Competent in SQL for troubleshooting and data validation.
• Solid grasp of finance operations and how the GL interacts with AP, AR, and Procurement.

Nice-to-Have

• Familiarity with additional modules such as AR, Inventory, Asset Management, Project Costing.
• Understanding of financial processes, accounting concepts, and VAT (UK/EU).
• Experience working with ITSM/incident management platforms.

Contractor Responsibilities

• Oversee day-to-day support and stability of PeopleSoft GL, ensuring any issues are identified and resolved promptly.
• Serve as the subject matter expert for GL processes including journals, allocations, intercompany, reconciliations, and reporting.
• Handle incidents, queries, and service requests related to GL activity.
• Investigate escalations and coordinate with technical teams when required.
• Provide support to areas that connect into GL (AP/AR/PO).
• Partner with finance users to troubleshoot issues and drive resolutions; delegate work to offshore teams where appropriate.
• Assist with VAT-related updates or any cross-module changes.
• Contribute to testing cycles across both PeopleSoft and SAP environments.
• Troubleshoot issues in development and production systems.
• Complete high-level checks during month-end and year-end to ensure batch processes run successfully.
• Build strong working relationships with business users, helping with reporting requirements, audits, and enhancement requests.
• Gather requirements and produce documentation as needed.
• Work closely with the wider regional and global PeopleSoft teams as well as internal IT.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

Senior Server & Desktop Engineer5 Days Onsite / Morden / £400 to £450 PD Inside IR 35 Our client, an enterprise corporation located in Morden, London is looking for a hands-on Senior Server & Desktop Engineer to join a growing IT team, playing a key role in maintaining, securing and evolving a complex Microsoft estate on a 3 / 6 month rolling contract. This is an excellent opportunity for someone who enjoys working across both server and end-user environments, solving complex problems and driving continuous improvement through automation and best practice.The RoleYou will be responsible for the design, administration and optimisation of core Microsoft infrastructure services. Working closely with internal teams and stakeholders, you’ll ensure systems are secure, resilient and high performing.Key responsibilities include:

• Designing, administering and securing Active Directory environments (GPO, security hardening, troubleshooting)
• Managing Windows Server environments (builds, patching, upgrades and migrations)
• Supporting and engineering desktop environments (Windows 10/11, device management, imaging)
• Managing Group Policy, DNS and DHCP services
• Supporting hybrid identity environments using Azure AD / Entra ID
• Developing and maintaining PowerShell scripts to automate processes and improve efficiency
• Troubleshooting and resolving complex 2nd and 3rd line infrastructure issues
• Contributing to infrastructure improvement projects and migrations

About You

• Industry experience within the public sector, council or local government is a must have
• Strong hands-on experience with Active Directory in complex environments is a must have
• Proven background supporting Windows Server estates is a must have
• Solid understanding of hybrid identity models (on-prem + Azure) is a must have
• Experience with desktop engineering and device lifecycle management
• Strong PowerShell scripting and automation skills
• Confident working at 3rd line level, resolving high-impact technical issues
• Proactive, detail-oriented and comfortable working both independently and within a team

Contract Opportunity - D365 Real Time Journeys Specialist (Email Personalisation) - fully remote - up to 300 per day (outside IR35)

We’re currently looking for a Dynamics 365 specialist to support a client with email personalisation and segmentation within D365 Real Time Journeys.

The client recently had to rebuild their email journeys from scratch after the unexpected removal of the Outbound Marketing module, and they’re now running tests around DPP confirmation messages in Real Time Journeys.

They’re looking for someone who can help review and optimise their current setup.

Key Areas of Support

• Dynamic data personalisation in D365 Real Time Journeys emails
• Supporting and troubleshooting DPP confirmation message journeys
• Reviewing and validating segments used for email sends
• Ensuring journeys and personalisation tokens are functioning correctly

Requirements

• Strong experience with Dynamics 365 Marketing/Real Time Journeys
• Experience building and troubleshooting dynamic email personalisation
• Familiarity with segments and audience targeting in D365
• Ability to quickly review and improve existing configurations

Details

• Rate: £300 per day (outside IR35)
• Start: ASAP

If you have experience with D365 Real Time Journeys and are available for a short engagement, please get in touch or message me directly.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn’t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd acts as an Employment Business in relation to this vacancy.

Security Officer - EC3M, London - England,

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

Security Officer

Location: London, EC3M
Pay Rate: £15.58 per hour
Shift Pattern: Monday – Friday (60 hours per week)
Requirement: Valid SIA Licence

Join the Security Team

Are you an experienced Security Officer with a passion for delivering outstanding customer service? Do you take pride in your appearance, professionalism, and ability to remain calm under pressure?

We are recruiting a highly motivated and professional Security Officer to support operations at a prestigious, fast-paced corporate environment in the heart of the City of London.

This is a high-profile role within a landmark building, where presentation, communication, and professionalism are just as important as security expertise. You will be part of a team responsible for maintaining a safe, secure, and welcoming environment for tenants, visitors, and contractors.

If you thrive in a dynamic corporate setting and enjoy being part of a client-focused, front-facing team — we want to hear from you.

Key Responsibilities

Operational Support

• Report directly to the Security Control Room and operate under the direction of the Duty Shift Manager (or CCTV Supervisor in their absence).
• Act as a key point of contact during shifts, supporting colleagues and site management.
• Maintain high visibility across the building and respond promptly to operational requirements.
• Proactively identify and escalate any security or safety concerns.

Patrolling & Site Coverage

• Conduct regular internal and external patrols in line with site assignment instructions.
• Provide break relief to ensure seamless security coverage.
• Identify and report maintenance, safety, or security issues.

Front of House & Visitor Management

• Deliver a professional and welcoming front-of-house presence.
• Manage access control and visitor procedures in line with client expectations.
• Support events and high-profile visits in collaboration with the Control Room.
• Ensure all staff and visitors experience a safe and well-managed environment.

Security Control Room Support

• Assist with monitoring alarms, CCTV systems, and incidents as required.
• Maintain accurate, concise written and verbal reports.
• Communicate effectively with internal teams and external stakeholders.

Loading Bay Operations

• Support secure and efficient loading bay activities during peak periods.
• Monitor contractor access, deliveries, and vehicle movements.
• Work closely with site teams to maintain safe operational flow.

Presentation & Client Standards

• Maintain exceptional personal presentation in line with site expectations.
• Demonstrate a positive, confident, and approachable attitude at all times.
• Represent both the security team and building with professionalism and integrity.

What We’re Looking For

• Valid SIA Licence
• Minimum 1 year corporate security experience
• Minimum 1 year proven Security Officer experience
• Excellent customer service and communication skills
• Professional appearance and demeanour
• Strong written and verbal reporting skills
• Proactive and solution-focused mindset
• IT literate (CCTV, access control, emergency systems)
• Surveillance awareness and strong attention to detail
• Excellent organisational skills
• 5-year checkable work history

Benefits

• Financial support for SIA licensing and renewals
• Cycle to Work salary sacrifice scheme
• Company pension scheme
• Life assurance
• Employee referral programme
• Ongoing training, development, and progression opportunities

ReWard Membership Benefits:

• Discounted gym membership
• Retail and travel discounts
• Restaurant and supermarket vouchers
• Cinema tickets
• 24/7 Employee Assistance Programme

Provide exemplary IT technical support to our internal colleagues whilst demonstrating excellent customer service.

While the service offer is consistent across all our geographies, presence and accessibility are key. Understanding the challenges and opportunities that our colleagues experience will allow us to bespoke our approach to delivering technical support.

Whilst not limited to this, the type of technical activities to be undertaken could be anything from assisting with the installation, monitoring, maintenance, support, security, integrity and optimisation of IT hardware, software, and communication systems within agreed service levels.

Key duties and responsibilities

• Encompass line manager responsibilities for a group of 2nd line support analysts based in the South region. The role holder will therefore be expected to manage, inspire and develop a group of individuals to successfully deliver high quality regional 1st line support services, ensuring quality customer experience is maintained.
• Key to the delivery of support is the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests. Only escalating to senior members of the Service Desk and third parties when a thorough triage and recreation of the issue has been undertaken. This role acts as a gatekeeper to ensure only necessary escalations occur and encouraging an “always learning” approach to minimise unnecessary delays to ticket resolution.
• A proactive, not only reactive service that seeks to minimise the impact of technical issues by stopping them before they occur.
• Independently curious, evolving skills to respond to the ever-changing challenges associated with a rapidly changing IT offer. This means taking responsibility to understand the technology offer, how to support and ensuring the colleague experience is seamless.
• Thorough understanding of the elements of technology delivered across the organisation. Including (but not limited to) the preparation of endpoints, their life cycle support and subsequent decommissioning (agnostic of technology type).
• Incumbents of this role will be required to travel within the local geography to support specific issues and field-based colleagues.
• Critically the role holder will have empathy and patience, considering the user experience in every interaction.
• Carry out additional duties commensurate to the role.
• Substantive experience in a 1st and 2nd Line support.
• Proactive approach to minimising failure demand in service, learning from tickets and demonstrably reducing repeat issues.

Technical Skill Set

• Effective troubleshooting skills with the ability to diagnose and resolve hardware and software issues or recreating to enable appropriate escalation.
• Experience of Operating Systems, basic networking, software installation and configuration, remote support skills and IT administrative tasks.
• Proactive nature and the ability to act upon initiative and effectively manage the workload with the ability to prioritise and work under pressure and to tight deadlines with a keen eye for detail.
• Highly effective interpersonal skills: flexible and committed, enthusiastic, takes ownership, promotes sharing of ideas and supports team members with their duties as required.
• Possess initiative, excellent organisational and communication skills with the ability to work independently. Self-motivated and enthusiastic with a solution focused, positive ‘can do, will do’ attitude, putting the customer at the heart of every interaction.
• Always curious with a willingness to learn and adapt to new technologies and processes.
• Azure
• Windows/O365/Entra/Active Directory
• VMWare
• Networking Principles

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

We are currently recruiting for an experienced Application Packager to work a 9-month contract for our client in 100% on-site in London. As a member of the Desktop Service Technical Specialist Team, you will be responsible for supporting the various systems within the remit of the Enterprise Desktop Service. Including completing monthly routine tasks such as Patch and image cycles and routine releases such as Group Policy changes. Providing 3rd line technical support and troubleshooting of incidents and issues escalated to the Desktop Service for resolution. Assisting Project driven or Service Improvement activates, such as complete small systems designs, image designs, MECM and MDT implementations and other general technical activities If you feel you have the skills and experience needed for this role; please do apply now. By applying for this job and submitting your CV to Parker Shaw, you acknowledge and give permission for us to pass it to an associate company for resourcing purposes. We outsource some of our resourcing calls to a trusted third-party company and they may call you to discuss this opportunity with you. They will then report back to us with the outcome of their conversation with you, where upon we will decide whether to submit your CV to the end client. Please be assured that the third-party company do not store or control any of your data, this is all done by ourselves (Parker Shaw).

UK ONLY - SPONSORSHIP NOT AVAILABLE Job Purpose:This role is responsible for overseeing and enhancing the security of our IT systems, data, and networks. You will conduct regular security audits, assessments, and tests, and identify and resolve any vulnerabilities or breaches.You will also develop and implement security policies, procedures, and standards, and ensure compliance with the relevant laws and regulations, and train and educate employees on the best practices and awareness of IT security. Operating Environment:The role operates within the IT Services Team, The IT Services Team includes specialist staff delivering core outputs that are both external-facing and internal key enablers. Framework & Boundaries: The role is responsible for improving the quality, wellbeing and efficiency of our IT Security. The role has external-facing responsibilities and is required and authorised to act as a representative for the organisation. Key accountabilities:Monitor and Inspect: Regularly monitor the network for security threats or breaches. Policy Development: Develop and implement security policies and procedures to safeguard data and systems. Vulnerability Testing: Perform regular vulnerability testing and risk assessments to identify and mitigate security risks. Incident Response: Investigate security incidents and provide post-event analysis and recommendations. Security Tools Management: Manage and maintain firewalls, intrusion detection and prevention systems, antivirus software, and other security tools. Compliance: Ensure compliance with industry regulations and standards. Training: Train technical and non-technical employees on security protocols, procedures, and best practices. Disaster Recovery: Participate in disaster recovery planning and testing to ensure business continuity in the event of a security incident. Job impact:Risk Mitigation: Implementing robust security measures to significantly reduce the risk of data breaches, cyber-attacks, and other security incidents. Proactive Threat Management: Identifying and addressing vulnerabilities before they can be exploited, thereby enhancing the overall security posture of the organisation. Ensuring that the organisation complies with relevant laws, regulations, and industry standards (e.g., GDPR, HIPAA, PCI-DSS), thereby avoiding legal penalties and enhancing trust with stakeholders. Maintaining a state of readiness for security audits and assessments, ensuring that all security controls and measures are well-documented and effective. Developing and implementing disaster recovery plans to ensure business continuity in the event of a security incident or data loss. Efficiently managing and mitigating the impact of security incidents to minimise downtime and operational disruption. Knowledge and experience:Technical Proficiency: In-depth knowledge of network security software - Meraki Cloud, Cloudflare, Mimecast, encryption technologies, and other security hardware and software tools. Current Trends: Stay current with the latest trends in cybersecurity threats and defence strategies. Problem-Solving: Strong problem-solving skills and the ability to work well under pressure. Communication: Good communication skills to effectively train employees and coordinate with other departments. Functional/technical skills: Firewall Management: Proficiency in configuring and managing firewalls to protect network boundaries. Intrusion Detection/Prevention Systems (IDS/IPS): Experience with IDS/IPS to monitor and respond to potential threats. VPNs and Remote Access: Knowledge of setting up and managing Virtual Private Networks (VPNs) and secure remote access solutions. Patch Management: Ability to manage and deploy security patches and updates to systems and applications. Endpoint Security: Experience with endpoint protection solutions, such as antivirus and anti-malware software. Proficiency in implementing and managing encryption technologies to protect data at rest and in transit. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

My law firm client is seeking a proactive and detail-driven Finance Systems Administrator to join their Finance team. This is an excellent opportunity to play a key role in maintaining, developing and enhancing the organisation’s finance systems, ensuring they support efficient operations and high-quality data insights across the business.

You will be a key point of contact for users, collaborate closely with IT and external software providers, and contribute to ongoing systems development initiatives.

As the Finance Systems Administrator, some of your duties will include -

• Develop expert knowledge of the organisation’s practice management system, providing support, guidance and best-practice recommendations to finance and non-finance users.
• Liaise with software vendors and internal IT teams to escalate, track and resolve system issues.
• Develop and execute SQL queries and produce reports to extract, analyse and present financial and operational data.
• Design and maintain dashboards and reports in Power BI, translating user requirements into clear, actionable insights.
• Support the Finance Systems Manager with system changes, upgrades and new feature rollouts.
• Identify opportunities to improve processes, workflows and system efficiency.
• Deliver training to system users across the organisation.
• Ensure that system controls meet relevant regulatory requirements (SRA, AML, HMRC).
• Assist in configuring new applications, conducting UAT, documenting processes, and reconciling data.
• Provide team cover and undertake additional duties as required.

What they’re looking for in the successful individual -

They’re seeking someone who brings energy, enthusiasm and a willingness to learn. You’ll work closely with colleagues across the organisation, so a collaborative mindset is essential. They also welcome those who want to contribute to their wider community, sustainability and responsible-business initiatives.

Skills & Experience Required

• SQL and Power BI skills
• Advanced Microsoft Excel skills
• Excellent communication and interpersonal abilities
• Good understanding of accounting and finance principles
• Experience with a legal practice management system (ideally Elite 3E)
• Experience working within a law firm or professional services environment
• Strong problem-solving and analytical skills
• Ability to learn new systems and processes quickly
• Comfortable working both independently and as part of a team

If this job isn’t quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.

DV Cleared Call Handler opportunity available suitable for ex-Police individuals or those who have worked in a national security or defence environment. This role is paying 300 per day.

This is a non-IT role. Suitable for someone with a Police background.One of our government clients is looking for an experienced Call Handler to join them for a 6 month contract. They are offering £300 per day, inside IR35.

Our client is based in London (SW1) onsite full time. They operate on a 24x7 rota shift pattern and this role is DAY TIME hours.

This role is working in a DV Security Cleared environment. You will need to be DV (developed vetting) cleared or eligible to undertake DV Security Clearance.

Would suit the following: Communications Operator, Dispatcher, Contact Handler, Command and Control Operator, Communications Officer, Call Centre Handler, Telecoms Operator, Internal Communications.

Skills Experience:

• Outstanding customer service - Calm, confident, and responsive under pressure
• Team player - Collaborative, supportive, and reliable in a fast-paced environment.
• Clear communicator - Strong verbal skills and active listening.
• Organised and efficient - Skilled at managing time and priorities.
• Confident with ICT systems and telephony tools.
• Experience in a contact centre or similar high-volume environment. (Desirable)
• Familiarity with Microsoft Teams and other video call systems to set up meetings and calls. (Desirable)
• Multilingual abilities are a plus. (Desirable)

If you think you’d be a good fit for this role, please apply here. We look forward to hearing from you!

• SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

IT Security Analyst

Salary: £55,000-£60,000 per yearLocation: Central London - HybridBenefits: Free rail travel + Excellent pension packageContract: Permanent

My client is strengthening their cyber security capabilities as part of an ambitious long-term strategy, and they are seeking a talented IT Security Analyst to join their dedicated security function. This is an exciting opportunity to play a key role in enhancing security operations, protecting critical infrastructure, and driving continuous improvement across a large, complex environment.

The Role

As an IT Security Analyst, you will support all aspects of security operations, incident response, vulnerability management, governance activities, and the development of secure processes across the organisation. You’ll monitor and investigate alerts, analyse threats, lead security assessments, and collaborate with teams to ensure a safe, compliant and resilient technology estate.

You will also contribute to enhancing identity security, infrastructure protection, awareness initiatives, and the onboarding of systems to SOC/SIEM tooling. This role is ideal for someone with strong technical knowledge, excellent communication skills and a passion for defending large-scale environments from emerging threats.

Key Responsibilities

• Investigate and analyse security events, correlating data and identifying root causes.
• Perform deep-dive incident analysis using logs, threat intel and IoCs.
• Conduct proactive and reactive threat hunting.
• Execute vulnerability assessments and support remediation activities.
• Carry out risk analysis, identifying gaps and recommending mitigating actions.
• Support cyber incident response processes and manage related tickets (ServiceNow).
• Onboard systems and log sources to SOC/SIEM; validate SIEM-generated alerts.
• Implement vulnerability scanning and coordinate corrective actions.
• Produce clear reports on emerging risks and security posture.
• Support governance, compliance, training and awareness activities.
• Work closely with infrastructure and technical teams to improve security controls.
• Maintain best-practice configurations across all security platforms.

Key Skills & Experience

• Experience working in a technical cyber security team.
• Strong understanding of incident response, threat investigation and vulnerability management.
• Hands-on experience with security tools such as SIEM, EDR/MDR, WAF, IDS/IPS, firewalls, email security and endpoint protection.
• Solid experience with Microsoft technologies: Exchange, Azure, O365, identity tools.
• Knowledge of DNS, DMARC/DKIM/SPF, networking fundamentals and TCP/IP.
• Familiarity with frameworks such as MITRE ATT&CK, ISO27001, CIS benchmarks, NIST, Cyber Essentials.
• Ability to explain technical concepts to non-technical audiences.
• Strong documentation, analysis and problem-solving skills.
• Experience in security auditing, PCI DSS, CSIRT processes and change management.
• Degree-level education or equivalent experience.
• Certifications such as CySA+, CISSP, Microsoft Certified Professional, ITIL v4 are advantageous.

Personal Attributes

• Highly motivated, proactive and detail-oriented.
• Excellent communication and stakeholder engagement skills.
• Able to work independently as well as collaboratively across teams.
• Strong integrity and commitment to maintaining high security standards.

Become an IN2 Freelancer
£200 £250 per day

IN2-AV Recruitment is expanding our freelance network and is seeking experienced AV/VC Technicians in London to support leading financial institutions and major corporate clients. These roles involve on-site technical support across audio visual, video conferencing, display and presentation systems.

This opportunity is ideal for seasoned freelancers looking to secure additional work, or professionals between roles seeking short to medium-term assignments.

What We re Looking For:

• Based within commutable distance of London
• Available for a quick start
• Strong customer-facing skills within corporate environments
• Confident supporting AV, VC, presentation and meeting room technologies

Desired Experience:

• Solid understanding of video conferencing and AV systems, with the ability to troubleshoot and resolve technical issues
• Ensuring systems remain fully operational with minimal downtime
• Ability to integrate quickly with new teams and adapt to different client needs
• Experience supporting high-priority meetings, events and executive users
• Strong verbal and written communication skills across all organisational levels

Please note: day rates vary based on site requirements and individual experience.
Why Work Freelance with IN2-AV?

• Weekly prompt payments
• Support with limited company or umbrella payroll set-up
• Full contract and compliance guidance
• Decades of experience managing freelance AV talent
• Access to regular contract and ad-hoc opportunities across London

If you are interested in joining our freelance pool, please apply via the button on this page or call our freelance team on (phone number removed).

Apply today and one of our team will contact you to discuss registration and our current opportunities.

Security Installations Engineer - Security, CCTV, Access Control

Location: London City & West End - site based.

We are looking for an experienced Security Installations Engineer to join our client’s growing team. You will be responsible for the installation and commissioning of advanced security systems such as IP CCTV, Access Control, and Entry Phone systems across multiple commercial locations in London and the West End.

What You ll Be Doing:

• Installing and commissioning various security systems on-site.
• Delivering outstanding customer service by being professional, efficient, and courteous.
• Participating in an on-call rota (approximately 5-6 times per year) with added incentives.
• Ensuring all work complies with Health & Safety standards and guidelines.
• Keeping thorough and accurate documentation for all projects.
• Potential opportunities for overtime or additional hours, if interested.
• Communicating effectively with clients and team members to ensure excellent service delivery.

What We re Looking For:

• At least 5 years’ experience in security systems installations and maintenance.
• Strong experience with CCTV, Access Control, Entry Phone, and Intruder Alarm systems.
• The ideal candidate will have experience with any of the following leading fire and security platforms; Paxton, Avigilon, Gallagher, Salto, Texecom or Hikvision.
• Possession of a CSCS or ECS card.
• A clean criminal record, as security screening is required for various projects.

Benefits

• Monthly travel costs covered (Zones 1 2)
• Company phone, tools, uniform and PPE provided
• Fully funded, role-required certifications and training
• Employee ownership scheme (eligibility after 12 months service)
• Paid on-call rota

If you have the required experience and are looking for an exciting new challenge, we encourage you to apply!

A specialist education technology provider supporting schools and Multi-Academy Trusts across the South-East is seeking an IT Support Engineer to be based on-site at a well-established secondary school in Surrey. This organisation delivers modern, enterprise-grade IT infrastructure to the education sector and works closely with leadership teams to ensure reliable, secure and forward-thinking technology environments. Location: Croydon (Site based) Salary: £26,000 - £30,000 DOE + Bens Contract Type: Full Time, Permanent The Role You will act as the dedicated on-site IT Engineer, providing day-to-day user support while administering and maintaining the school's IT systems and network infrastructure. The schools are investing in modern technologies to support next-generation teaching, offering strong technical exposure in a progressive environment. Key Responsibilities • Provide responsive IT support to teaching and support staff • Administer and maintain Windows Server (2019/2022/2025) environments • Support Windows 11 devices and Microsoft 365 services • Maintain wired and wireless networks, firewalls and filtering systems • Troubleshoot PCs, laptops, mobile devices and AV equipment • Keep users informed on issue resolution and system updates Key Attributes • Strong customer service mindset with excellent communication skills • Logical, methodical and calm under pressure • Comfortable supporting users at all technical levels • Professional and personable within a school setting • Motivated to continue learning and developing skills Experience Required • Experience supporting Windows 11 and Microsoft 365 • Exposure to Windows Server 2019/2022 environments • Knowledge of networking fundamentals (wired, wireless, firewall basics) • Experience supporting end-user hardware and AV systems • Must live within commutable distance of Surrey-based site • Willingness to undergo enhanced DBS clearance

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here!

We’re looking for several Service Desk Analysts to join our teams. This role will see you working with some of our leading customers providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience - the first voice, the first solution, and the first impression.

This role goes beyond answering calls and logging tickets - it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers.

What You’ll Do

• Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.
• Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s.
• Maintaining good customer relations, including visiting sites within the greater London area.
• Managing user accounts within Office365 and allocating licenses.
• Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed.
• Using remote tools such as MDM, Remote control & Chat to resolve user requests.
• Deploying PC’s through Windows Autopilot and Intune.
• Setting up and configuring Windows based PCs and laptops.

What You’ll Need

You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: -

• IT support experience at a 1st line level
• Knowledge of ITIL, incident, problem and change management.
• Experience taking responsibility and ownership of stakeholders and projects
• A desire to provide excellent, proactive, customer service
• Well organised, able to multitask and work autonomously
• Positive and energetic
• Happy to work a variety of shifts including weekends

Employer description:

The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration.

We are committed to creating an inclusive, supportive workplace where our values - taking care, learning and being collaborative - guide everything we do.

About the role:

You will join our IT Services team and provide first-line support to colleagues across the organisation. This is an excellent opportunity to gain hands-on experience while working towards a recognised apprenticeship qualification.

Responsibilities:

• Providing initial triage of service requests and identifying the appropriate IT resources
• Logging, monitoring and tracking incidents through the call management system
• Providing first-line resolution for hardware, software and application issues
• Escalating incidents and service requests in line with service level agreements
• Keeping users informed of progress and ensuring excellent customer service
• Supporting desktop hardware, operating systems and business applications
• Assisting with desktop asset management
• Contributing to service improvement by analysing call trends and identifying recurring issues
• Adhering to IT policies, information security standards and health and safety requirements
• Supporting the wider work of the IT Services department where required

You will work both independently and as part of a team, communicating with users via telephone, face-to-face, Microsoft Teams and the call logging system. Full support and mentoring will be provided by experienced Desktop Support Analysts and the IT Service Manager.

Desirable skills:

• Good communication skills (verbal and written)
• Strong customer service skills
• Basic understanding of Microsoft Windows
• Awareness of Microsoft 365 applications
• Problem-solving ability
• Organisational skills and attention to detail
• Basic understanding of computer hardware components
• Interest in IT systems and emerging technologies
• Positive, “can-do” attitude
• Enthusiastic and keen to learn
• Self-motivated and proactive
• Team player
• Reliable and responsible
• Curious and innovative mindset
• Committed to continuous professional development
• Able to demonstrate professionalism and appropriate workplace behaviours

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 35 hours a week. Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday.

Benefits:

• Staff discounts on cinema tickets and high street brands
• Professional development and training opportunities
• Cycle to work and corporate eye care schemes
• Life assurance and occupational health support
• Employee assistance programme providing 24/7 support
• Enhanced maternity and paternity pay

Future prospects:

This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs.

Potential career pathways include:

• Desktop Support Analyst
• IT Support Technician
• Application Support Analyst
• Infrastructure or Systems Administrator

You will gain valuable experience within a respected national organisation, developing both technical expertise and professional skills to support future career progression.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

St Albans

£35,000 - £45,000

Our client who is a growing MSP require an experienced IT Support Engineer. No two days will be the same, as you will work across varied technical infrastructures. You will have the opportunity to develop your skills and play a pivotal part of a customer focused support team. Our client will offer you a supportive working environment. You will be responsible for resolving 1st - 3rd line tickets end to end.

Responsibilities:

• Troubleshooting, installing, maintaining and supporting a wide range of IT systems
• Resolving 1st - 3rd line tickets
• Visit client sites and working remotely via phone, email and remote access
• Working on projects, improvements and migrations
• Support windows server, RDS, AD, Hyper-V and Azure environments
• Fully document tickets and update cases
• Manage devices via RMM and Intune

Skills:

• Proven experience of working in a similar role for an MSP
• Outstanding customer service skills
• Strong problem-solving skills
• Driving license and own car (required for client visits)
• Good knowledge of networking fundamentals
• Strong Microsoft 365 admin experience
• Windows Server, AD, Intune, Security
• Hyper V and RDS knowledge
• Excellent communication skills
• Ideally have azure depth, ConnectWise and Powershell experience

If you are an experienced IT Support Engineer and looking for a new challenge, in a role which will offer you variety, real responsibility, direct access to decision-makers, and you have a true passion for technology, we’d love to hear from you. This role is office based 5 days a week.

Due to number of applications, we will only be able to respond to candidates with the matching skills and experience.

London

£45,000 - £47,000

Our client is looking for a motivated and enthusiastic 2nd Line Support Engineer to join their growing team. This is an exciting opportunity for someone who is passionate about technology, eager to learn and thrives in a fast-paced environment. You will have strong experience with troubleshooting and resolving MAC issues. You’ll be given opportunity to achieve professional certifications within your first 6 months!

Responsibilities:

• Provide 2nd line Mac support
• Troubleshoot and resolve Mac issues
• Deliver outstanding customer service through your technical expertise
• Manage and support device and identify platforms including Addigy, Jamf, JumpCloud or Okta
• Escalate complex issues to 3rd line support where required
• Maintain accurate documentation of incidents, fixes and processes
• Continue to self-development and learning, as well as improvement of IT processes and user experience

Skills:

• Strong hands-on experience supporting Mac devices and MacOS environments
• Proven 1st/2nd line Mac experience is essential
• Experience with Addigy, Jamf, JumpCloud or Okta
• Excellent problem-solving skills
• Understanding of networking fundamentals
• Strong communication and customer service skills
• Proactive team player

If you are a Mac-focused IT professional who enjoys problem solving, learning new technologies and delivering excellent support, we’d love to hear from you. Our client offers ongoing training and development, a supportive team culture and career opportunities. This role is based in their London office 5 days a week.

Due to the number of applications, we can only respond to candidates who have matched the skills and experience needed.