We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower  individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse  Service inTower Hamlets

Sounds great, what will I be doing?

Our family women refuge’s offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured.

The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia’s values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs.

In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment.

The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration.

What do I need to bring with me?

You’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all  the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here’s what the team will be looking for

The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required.

Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively.

The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position.

This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower  individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse  Service inTower Hamlets

Sounds great, what will I be doing?

Our family women refuge’s offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured.

The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia’s values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs.

In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment.

The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration.

What do I need to bring with me?

You’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all  the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here’s what the team will be looking for

The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required.

Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively.

The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position.

This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Looking for a permanent, rewarding role that fits around your life and saves you money?

We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £26,200.00 Annual Salary

• Fully Work from Home Role

• Ideal for maintaining a work life balance while still being part of a team

• Details

• Start date:

  Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026

• Location:

  Work from Home

• Shifts:

  Full time - 40hrs per

  w

  e

  ek - hours worked between the hours of 07:00 and 23:00

• Probity Requirements:

  Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

Firstly, what you get from *us!

• Perks at Work - Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness - up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards - For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress - Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Values we look for you to have:

• Process Excellence-

  Doing things well means something to you and you will always strive to improve on your work.

• Collaboration-

  You enjoy working with others and you like working as a team player.

• Communication-

  You can speak and write clearly and in a confident manner.

• Emotional Intelligence-

  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Dual Diagnosis service in Brent.

Sounds great, what will I be doing?

We are looking for a dedicated team member to empower service users in building independence and engaging confidently with professionals such as mental health teams, social workers, housing providers and employment services. You will play a key role in assessing support needs, advocating for service users, and ensuring smooth transitions between different levels of support. The role involves developing co-produced group activities, peer networks and community-based opportunities, while encouraging meaningful engagement and local support networks. You will also manage referrals, assessments and reviews, monitor wellbeing and safety, and contribute flexibly to the wider team. Strong administration, accurate record-keeping and a commitment to safeguarding and confidentiality are essential.

What do I need to bring with me?

You’ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don’t have to tick all  the boxes right away; the important thing is that you’re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here’s what the team will be looking for:

The ideal candidate will have experience working with individuals with mental health and/or dual diagnosis needs in either paid or voluntary roles. They will be able to learn quickly, gather and process information, make informed decisions, and maintain accurate records within confidentiality guidelines. The role requires the ability to work with individuals who may display challenging behaviour, using a calm, non-judgemental, solution-focused approach to defuse difficult situations and support positive change. Candidates should be optimistic about clients’ capacity to change, able to work collaboratively to solve problems, and adaptable to a sometimes chaotic or pressured environment. A clear understanding of safeguarding principles and the ability to address concerns appropriately is essential, alongside a willingness to work unsociable hours, including early, late, and occasional weekend shifts as part of a team rota.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers , creators , and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!

Your New Role…

We’re thrilled to announce an exciting opportunity within our dynamic Technical Services team at the Warner Bros. Studio Tour - The Making Of Harry Potter (WBSTL). This role is perfect for someone passionate about show systems, lighting, and sound.

This is a twelve-month fixed-term contract position, where you’ll take on frontline Duty Technician responsibilities, responding to the day-to-day technical needs of our attraction while delivering top-notch customer service to our visitors.

Your Role Accountabilities…

• Setup, operate, maintain, troubleshoot, and control all aspects of industry-leading show technology, including lighting, sound, video, and integrated systems to ensure a consistent visitor experience.
• Deliver all WBSTL technical and exhibition-related maintenance requirements within agreed schedules and standards.
• Assist with the delivery of live events as needed.
• Ensure public and staff safety at all times.
• Monitor the protection of assets and equipment to maintain quality and reliability.
• Comply with internal health and safety regulations and working practices.
• Maintain good communication across departments, including Visitor Experience, Studio Facilities, and Corporate Archive.
• Work as part of a technical project team for themed feature development, installation, and maintenance projects as directed by the Technical Services Management team.
• Contribute to the day-to-day running of the WBSTL and be part of the Visitor Services team, covering weekends, evenings, and school holidays 363 days a year on a shift pattern.

Qualifications & Experiences…

• Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction, or service industry.
• Knowledge of live event production and relevant audio-visual skills.
• Experience with installed audio-visual show systems, including fault finding and troubleshooting.
• Basic carpentry and maintenance skills, along with a good working knowledge of workshop environments.
• Previous experience in an operational and customer-facing environment with significant public interaction.
• Proven IT skills with a sound knowledge of Microsoft Office and associated packages.
• Basic knowledge of IT switch networks and IP-based control systems.

Working Pattern

This is a full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts, with times ranging from 6:30 AM to 10:45 PM. You will be required to work every other weekend as part of your regular schedule.

Onsite Working

This role is advertised as onsite, meaning all working hours and days will be carried out at the workplace. Please note that WBD reserves the right to change this working agreement as necessary for business needs, with reasonable notice.

How We Get Things Done…

Our guiding principles are the core values that shape how we operate. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer and consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other protected category.

If you’re a qualified candidate with a disability and require adjustments during the application process, we are here to support you.

TJX Europe

At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

We’re looking for a Senior Product Analyst to join our agile Workday Security team and play a key role in designing secure, scalable, and audit-ready solutions across our global Workday platform.

This senior role offers the opportunity to work hands-on with Workday security configuration, lead cross-functional discovery sessions, and mentor junior analysts-while acting as a trusted SME guiding strategic security and product decisions.

You’ll drive feature refinement, solution design, and end-to-end testing with autonomy, ensuring our security model aligns with enterprise standards, audit requirements, and regulatory needs. If you’re passionate about Workday Security and want to influence meaningful change in a collaborative, fast-paced environment, this is the role for you.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Enjoy Associate discounts at our stores, available to you and eligible family members
• Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources.
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

What You’ll Do:

Core Responsibilities

• Serve as a senior resource for Workday Security Administration, supporting day-to-day operations and leading strategic initiatives in a large enterprise environment.
• Collaborate with the security team, other product teams, and business partners to gather requirements, configure security settings, and support testing and audit activities.
• Partner with the team during backlog refinement for security features (estimation, acceptance criteria, testing strategy) and drive discovery to define security impacts, dependencies, and cross-functional needs.
• Analyze complex business processes and translate them into secure, compliant, and scalable Workday solutions that follow least-privilege principles.
• Coordinate functional and non-functional testing (e.g., regression, negative testing, SoD validation) to ensure solutions meet policy, audit, and risk standards.
• Partner with audit, risk, and compliance teams on access reviews, controls testing, remediation, and release readiness; maintain high-quality security documentation.
• Mentor junior analysts and champion standards for configuration, documentation, and knowledge sharing.
• Provide operational support for incident resolution and access request processes, including ServiceNow ticket handling.

Technical Expertise

Workday Security Configuration

• Hands-on configuration of Domain Security Policies and Business Process Security Policies.
• Configure and manage Workday Security Groups, including:
  • Role-Based Security Groups (RBAC)
  • User-Based Security Groups
  • Aggregation Security Groups
  • Segment-Based Security Groups
  • Document Segment-Based Security Groups
  • Integration System Security Groups (ISSGs)
  • Integration System Users (ISUs)
• Lead role creation and assignment, ensuring appropriate access across modules and safeguarding sensitive data.
• Support integration security for EIBs/APIs, manage ISU/ISSG lifecycles, and oversee credential/token rotation practices.

Device & Access Management

• Configure and manage authentication policies, including Multifactor Authentication (MFA), SAML/SSO integrations, and Proxy Access policies.
• Support and troubleshoot Workday Mobile access and device-related issues.

Preferred Experience

• Workday implementation or rollout experience, especially in global or multi-country environments.

• Familiarity with GDPR, Works Council requirements, and other regional compliance standards.

• Functional knowledge of Workday HCM modules (Core HCM, Recruiting, Talent & Performance, Compensation, Absence, Benefits, Payroll).

• Knowledge of HR operations, compliance requirements, and HR data standards.

• Understanding of audit reporting, compliance support, and security best practices.

• •Workday Core HCM certification.

About You:

• Bachelor’s Degree or equivalent IT Delivery skillset/training/experience.
• Very strong experience supporting a large, global Workday environment with deep expertise in Workday Security.
• Proficient in security architecture and configuration (domains, BPs, roles, security groups, and report/data access), with proven experience troubleshooting access-related issues.
• Demonstrated experience running access reviews, supporting audits, and partnering with risk/compliance on controls.
• Comfortable building test strategies, executing validation, and documenting results for audit readiness.
• Excellent problem-solving skills with the ability to think strategically and work independently.
• Strong listening, documentation, and communication skills (written and verbal), with the ability to engage both technical and business stakeholders.

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:
73 Clarendon Road

Location:
EUR Home Office Watford GB

Company description

Field Technical Support Manager

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data platform help clients measure market share, uncover consumer behaviour, and drive growthpowered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Job description

Role Overview

Field Technical Support Manager to work in our Field team to manage the deployment, set up and ongoing operation of the Zebra MC2700 hand held devices. The Field Technical Support Manager is responsible for remote technical support for handheld devices used across field operations. This role ensures device uptime, resolves hardware and software issues, manages mobile device lifecycle activities, and partners closely with field teams to improve user experience and operational performance.

• The role sits within the Field Services team
• Prepare devices for deployment, including imaging, provisioning, staging, and configuration.
• Key objective is to ensure continuous cover and effective operation of handheld device in the field.
• Manage device upgrades, OS patches, firmware updates, and mobile app installations.
• Track device inventory, replacements, returns, and warranty claims.

This position sits within the Field Services Team and focuses on responsibility for the Zebra hand held devices, associated reporting, ScanScape App and Portal. The key objective is to ensure continuous cover and effective operation of the handheld device out in the field. Issuing equipment, setting up and training new starters and real time troubleshooting. Success requires extensive knowledge of the Zebra MC2700, ScanScape Application and associated field tasks.

Job Responsibilities

• Deliver technical assistance during operational disruptions or device-related outages.
• Train and oversee supervisions for field staff on best practices, device handling, and new features.
• Provide cover for store collections as required in South East Area .
• Collect user feedback and partner with US development team to drive product and process improvements.
• Resolve issues related to Wi-Fi, cellular connectivity, VPN, and authentication.
• Collaborate with IT infrastructure teams to ensure stable device network performance in the field.
• Maintain detailed records of incidents, fixes, asset movements, and configuration changes.
• Produce reports on device collection performance, failure trends, and field technical insights.

Required profile

Requirements

• Hands on experience of instore field collections.
• Experience supporting handheld or ruggedised mobile devices (Android).
• Experience in troubleshooting & training people remotely.
• Strong troubleshooting skills for hardware, mobile OS, and field applications.
• Ability to work independently in field environments and manage multiple priorities.
• Excellent communication and interpersonal skills.
• Travel and flexibility on hours

What we offer

Circana Behaviours

Beyond technical skills, experience, and role-specific attributes, these shared behaviours are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviours in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Centre on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): South East (Home Based)

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

At Warner Bros. Discovery (WBD), we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Here, you’ll find a place where your creativity can flourish, your skills can grow, and your contributions are celebrated.

Join us and discover career-defining opportunities, thoughtfully curated benefits, and the tools to help you become your best self. Here, you are supported, celebrated, and empowered to thrive.

Our Team

As WBD continues to expand globally, our Technology & Operations team is at the forefront, building media technology and IT systems that set the standard for excellence. We implement and maintain the critical business systems that deliver WBD’s products, ensuring our pay-TV, digital terrestrial, free-to-air, and online services reach audiences everywhere.

Your New Role…

In this dynamic position, you’ll focus on networking, international satellite & fibre methodology, and compression & distribution technologies. Reporting to the Senior Director of Distribution Engineering, you’ll play a vital role in monitoring and supporting WBD’s global television distribution infrastructure, especially during our Live Events. As part of our Tier 1 operations support team, you’ll need a versatile skill set and the ability to stay calm under pressure while continually developing your technical expertise.

Your Role Accountabilities…

• Monitor all of WB Discovery’s channels.
• Manage transmission systems during normal and emergency conditions to keep services on air.
• Respond to affiliate inquiries and maintain ongoing communication with customers.
• Act as a liaison between support teams and customers, collaborating across all leadership levels.
• Initiate critical outage situations and manage incident and planned work tickets.
• Liaise with third-party fibre, uplink, and playout providers during fault investigations.
• Provide input and written reports on transmission system reliability.
• Regularly check the health of distribution equipment.
• Identify and address potential risks in our distribution infrastructure.
• Assist with training and development of Distribution Staff Members.
• Create and update documentation and procedures.
• Implement changes to distribution infrastructure as needed.
• Establish new monitoring and metrics needs.

Qualifications & Experience…

• Experience in a broadcast, media, or telecommunications environment.
• In-depth knowledge of television distribution systems, platforms, and standards.
• Working knowledge of digital baseband signals, SDI, HD-SDI, and ASI for video and audio signals.
• Familiarity with SMPTE 2110 and television distribution systems.
• Experience with telemetry monitoring and control systems.
• Ability to operate test and analysis equipment.
• Expertise in troubleshooting signal quality issues and systems integration.
• Knowledge of MPEG-2/4 encoding technology and TVRO receive systems.
• Strong computer literacy and excellent communication skills.
• Willingness to work overnight, weekends, and holidays as needed.
• Ability to communicate technical matters to diverse audiences.
• Proficient in independently researching and resolving trouble tickets.
• Ability to handle customer interactions with professionalism and care.

Working Conditions

This role is advertised as Onsite , meaning all working hours will be carried out at the workplace. Please note that WBD reserves the right to adjust this working agreement as necessary for business needs.

How We Get Things Done…

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

We embrace the opportunity to build a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of background.

If you’re a qualified candidate with a disability and require adjustments during the application process, we are here to support you.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are

At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers , creators , and dreamers who bring iconic content and beloved brands to life. From brilliant creatives to technology trailblazers, we offer career-defining opportunities, thoughtfully curated benefits, and the tools to help you explore and grow into your best self. Here, you are supported, celebrated, and empowered to thrive.

Your New Role

We’re thrilled to announce an exciting opportunity within our dynamic Technical Services team at the Warner Bros. Studio Tour - The Making Of Harry Potter (WBSTL). As a key member of our team, you will take on frontline Duty Technician responsibilities, ensuring that our visitors enjoy a seamless and magical experience.

This is a twelve-month fixed-term contract position.

Your Role Accountabilities

• Setup, operate, and maintain industry-leading show technology, including lighting, sound, video, and integrated systems to ensure a consistent visitor experience.
• Deliver technical and exhibition-related maintenance within agreed schedules and standards.
• Assist with live events as needed, showcasing your technical expertise.
• Ensure safety for both the public and staff at all times.
• Monitor and protect assets and equipment to maintain quality and reliability.
• Comply with health and safety regulations and internal working practices.
• Maintain communication across departments, including Visitor Experience and Studio Facilities.
• Collaborate as part of a technical project team for themed feature development and maintenance projects.
• Contribute to the day-to-day running of WBSTL, covering weekends, evenings, and school holidays on a shift pattern.

Qualifications & Experiences

• Proven track record in a similar maintenance position, preferably in the entertainment or visitor attraction industry.
• Knowledge of live event production and relevant audio-visual skills.
• Experience with installed audio-visual systems and troubleshooting.
• Basic carpentry and maintenance skills with a good understanding of workshop environments.
• Experience in customer-facing environments with significant public interaction.
• Proven IT skills with a solid knowledge of Microsoft Office.
• Basic knowledge of IT switch networks and IP-based control systems.

Working Pattern

This is a full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts, ranging from 6:30 AM to 10:45 PM. You will be required to work every other weekend as part of your regular schedule.

How We Get Things Done

At WBD, our guiding principles are the core values that shape our work culture. We encourage you to explore these values and how they manifest in our daily operations. We look forward to discussing them with you during your interview!

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives, backgrounds, and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, pregnancy, parenthood, disability, or any other protected category.

If you’re a qualified candidate with a disability and require adjustments during the application process, we encourage you to explore our accessibility resources for guidance.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers , creators , and dreamers who bring iconic content and beloved brands to life. Here, you’ll find career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self. Join us, and thrive in an environment where you are supported and celebrated!

Your New Role…
We’re excited to announce an opening in our dynamic Technical Services team at the Warner Bros. Studio Tour - The Making Of Harry Potter (WBSTL). This is a fantastic opportunity for a passionate individual to take on frontline Duty Technician responsibilities, ensuring our visitors have an unforgettable experience.

This is a twelve-month fixed-term contract position.

Your Role Accountabilities…

• Setup, operate, maintain, troubleshoot, and control cutting-edge show technology, including lighting, sound, video, and integrated systems to deliver a seamless visitor experience.
• Ensure all technical and exhibition-related maintenance is completed on schedule and meets our high standards.
• Assist with live events as needed, showcasing your technical expertise.
• Prioritize public and staff safety at all times.
• Monitor and protect assets and equipment to maintain quality and reliability.
• Adhere to internal health and safety regulations and best practices.
• Maintain open communication across departments, including Visitor Experience and Studio Facilities.
• Collaborate with the Technical Services Management team on themed feature development and maintenance projects.
• Contribute to the daily operations of WBSTL, covering weekends, evenings, and school holidays on a shift pattern.

Qualifications & Experiences…

• A proven track record in a similar maintenance role, ideally within the entertainment or visitor attraction industry.
• Knowledge of live event production and relevant audio-visual skills.
• Experience with installed audio-visual show systems, including fault finding and troubleshooting.
• Basic carpentry and maintenance skills, along with a solid understanding of workshop environments.
• Experience in an operational, customer-facing environment with significant public interaction.
• Strong IT skills, particularly with Microsoft Office and related software.
• Basic knowledge of IT switch networks and IP-based control systems.

Working Pattern
This is a full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts, ranging from 6:30 AM to 10:45 PM. You will be required to work every other weekend as part of your regular schedule.

Onsite Working
This role is advertised as onsite, meaning all working hours will be carried out at the workplace. Please note that WBD reserves the right to adjust this working agreement as necessary for business needs, with reasonable notice.

How We Get Things Done…

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion, marital status, disability, or any other protected category.

If you’re a qualified candidate with a disability and require adjustments during the application process, please visit our accessibility page for guidance on submitting your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

At Warner Bros. Discovery, we believe in the magic of storytelling. From wizards and dragons to the wonders of our planet, our vast portfolio of iconic content is brought to life by passionate storytellers, innovative creators, and visionary dreamers. Here, you’ll find a community that supports, celebrates, and empowers you to thrive.

Your New Role…
We’re thrilled to announce an exciting opportunity within our dynamic Technical Services team at the Warner Bros. Studio Tour - The Making Of Harry Potter (WBSTL). As a key member of our team, you’ll take on frontline Duty Technician responsibilities, ensuring our show systems, lighting, and sound deliver an unforgettable experience for our visitors.

This is a twelve-month fixed-term contract position.

Your Role Accountabilities…

• Setup, operate, maintain, troubleshoot, and control cutting-edge show technology, including lighting, sound, video, and integrated systems to ensure a seamless visitor experience.
• Deliver all technical and exhibition-related maintenance within agreed schedules and standards.
• Assist with live event delivery as needed.
• Prioritize public and staff safety at all times.
• Monitor and protect assets and equipment to maintain quality and reliability.
• Adhere to internal health and safety regulations and best practices.
• Maintain open communication across departments, including Visitor Experience and Studio Facilities.
• Collaborate on themed feature development, installation, and maintenance projects as directed by the Technical Services Management team.
• Contribute to the daily operations of WBSTL, covering weekends, evenings, and school holidays on a shift pattern.

Qualifications & Experiences…

• A proven track record in a similar maintenance role, ideally within the entertainment or visitor attraction industry.
• Knowledge of live event production and relevant audio-visual skills.
• Experience with installed audio-visual show systems, including fault finding and troubleshooting.
• Basic carpentry and maintenance skills, along with a solid understanding of workshop environments.
• Experience in an operational, customer-facing environment with significant public interaction.
• Strong IT skills, particularly with Microsoft Office and related software.
• Basic knowledge of IT switch networks and IP-based control systems.

Working Pattern
This is a full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts, ranging from 6:30 AM to 10:45 PM. You will be required to work every other weekend as part of your regular schedule.

Onsite Working
This role is advertised as onsite, meaning all working hours will be carried out at the workplace. WBD reserves the right to adjust this working agreement as necessary, with reasonable notice.

How We Get Things Done…

At WBD, our guiding principles are the core values that shape our operations. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. As an equal opportunity employer, we consider qualified candidates based on merit, regardless of gender, ethnicity, age, sexual orientation, religion, marital status, disability, or any other protected category.

If you’re a qualified candidate with a disability and require adjustments during the application process, please refer to our accessibility page for guidance on submitting your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers , creators , and dreamers who bring iconic content and beloved brands to life. Our studios are among the best in the world, offering career-defining opportunities and a supportive environment where you can thrive.

Join us in a place where creativity meets technology, and where your contributions can shape the future of entertainment!

Your New Role…

We’re thrilled to announce an exciting opportunity for a Team Leader to join our Technical Services team at the Warner Bros. Studio Tour London - The Making Of Harry Potter (WBSTL). In this role, you’ll be at the heart of maintaining the magic of our Studio Tour, ensuring that every visitor experiences the wonder of our shows.

Your Role Accountabilities…

• Lead and manage the Technical Services Team, ensuring all show-related systems are maintained to the highest standards.
• Support the delivery, maintenance, and continuous improvement of all show systems.
• Provide senior technical support and guidance, ensuring best practices are followed in maintenance and operation.
• Collaborate with filmmakers and creative stakeholders to embed knowledge of set build and maintenance into ongoing operations.
• Represent the department in the absence of management, ensuring continuity of technical leadership.
• Promote a strong health and safety culture, ensuring compliance with all relevant regulations.
• Champion show quality and guest experience by proactively resolving technical issues.

Qualifications & Experiences…

• 4+ years in a technical maintenance role within entertainment, theatre, or attractions.
• Expertise in show technical systems, including show control and networked lighting.
• Familiarity with electrical systems and wiring.
• Experience in customer-facing environments with significant public interaction.
• Proven ability to support team management and development.
• Strong knowledge of health and safety regulations and practices.
• Excellent IT skills, particularly with Microsoft Office.
• Organizational and planning skills, with the ability to collaborate effectively.
• Understanding of work order and facilities management systems.
• Certifications in temporary electrical systems (BS7909), IOSH, and forklift operation are a plus.

Working Pattern
This is a full-time position, averaging 40 hours per week. Expect a mix of early, mid, and late shifts, including weekends and occasional overnight shifts for maintenance.

How We Get Things Done…

At WBD, our guiding principles shape our culture and operations. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!

Championing Inclusion at WBD

Warner Bros. Discovery is committed to building a diverse workforce that reflects a variety of perspectives and experiences. We are an equal opportunity employer and welcome qualified candidates from all backgrounds. If you require adjustments during the application process, please let us know.

Join us and be part of something extraordinary!

Fire & Security Service Engineer
Location: London and the South East (Field-Based)
Salary: Up to 45,000 + Overtime + On-Call + Company Vehicle

We are recruiting on behalf of a leading independent provider of Security, Fire, Life Safety and Electronic Security Systems. Due to continued growth, our client is seeking an experienced Fire & Security Service Engineer to join their expanding team.
This is a field-based role covering the London and the South East , with occasional visits to the office in Mansfield.

As a Fire & Security Service Engineer, you will be responsible for:

• Servicing, maintaining and fault-finding on:
• Fire Alarm Systems
• Intruder Alarm Systems
• CCTV Systems
• Access Control Systems
• Attending reactive call-outs and completing small works
• Diagnosing faults using a multi-meter
• Completing works to NSI / industry standards
• Meeting daily productivity targets
• Liaising with Service Coordinators regarding site issues
• Identifying additional works and reporting opportunities to the sales team
• Participating in an out-of-hours on-call rota
• Maintaining a professional and customer-focused approach at all times
• This role involves daily travel from home to site. Overnight stays may occasionally be required (fully expensed).

Essential Requirements

• Minimum 2+ years’ experience as a Fire & Security Engineer / Security Service Engineer
• Strong working knowledge of Fire Alarms, Intruder Alarms, CCTV & Access Control
• Proven fault-finding ability
• Confident using a multi-meter
• Full UK driving licence
• Ability to work independently or as part of a team

What’s On Offer

• Salary up to 45,000
• Paid overtime
• On-call allowance
• Company vehicle
• Corporate clothing & PPE
• Ongoing manufacturer and on-the-job training
• All travel & overnight expenses covered
• Stable, growing company with long-term career prospects

For more information please click to apply today

Role Overview

A growing and well-established Managed Service Provider is looking to bring in a 1st - 2nd Line IT Support Engineer to strengthen their service desk.

This is a great opportunity for someone with MSP experience who enjoys being hands on, taking ownership of tickets, and working across a variety of client environments.

Your New Role

You will sit across 1st and 2nd line support, handling day to day user issues while also supporting more technical escalations as your experience grows.

You will be responsible for managing tickets end to end, maintaining strong communication with users, and contributing to the overall quality of service delivery.

Your Responsibilities

• Providing 1st and 2nd line support across multiple client environments
• Logging, managing and resolving tickets through a PSA system
• Supporting Microsoft 365 including users, mailboxes, permissions and devices
• Desktop and laptop support across Windows and macOS
• Basic networking troubleshooting including switches, firewalls and Wi-Fi
• User onboarding and offboarding
• Working to SLAs and contributing to service improvements
• Maintaining clear ticket notes and documentation

Tech Environment

• Microsoft 365, Exchange Online, SharePoint
• Windows and macOS environments
• Entra ID and basic cloud identity management
• Networking fundamentals including switches, firewalls and Wi-Fi
• PSA tools such as Autotask

You Will Have

• Experience in a 1st or 2nd Line IT Support role
• Previous MSP experience is strongly preferred
• Good working knowledge of Microsoft 365 and Windows environments
• Comfortable dealing directly with users and stakeholders
• Strong troubleshooting mindset and attention to detail
• Able to prioritise workload in a fast-paced environment
• Someone who takes ownership of tickets rather than passing them on

Desirable

• Experience in an MSP environment
• Experience in a music or entertainment environment
• Experience with Networks

Talentmark are recruiting for an Operations Analyst to join a company in the animal health and pharmaceutical industry on a contract basis for 12 months. This is a hybrid role with 2 days per week on site in Hook and 3 home working.

Salary:
From 18.72 per hour to 24.42 per hour PAYE dependant upon experience.

Operations Analyst Role:

• Engage in regular meetings with regional teams to ensure a standardised approach to operations management
• Identify and implement opportunities to streamline current portfolio processes
• Act as a technical liaison between Workplace Operations and Technical Support (TS) engineers
• Provide technical support for escalated operational issues from the Workplace operations team
• Working with the Global Teams, external Service Partners and Delivery teams to identify and implement Automation and Service Improvements

Your Background:

• Hold a relevant degree or have equivalent working experience
• Strong technical problem-solving skills with the ability to handle high-level escalations.
• Awareness of cybersecurity practices and their contribution to maintaining global cyber hygiene
• Experience with ServiceNow and NexthinkDEX products would be an advantage
• Excellent communication and stakeholder management skills

Company:
Our client specialises in animal health. They advance their vision of food and companionship, enriching life by developing innovative solutions that protect and enhance animal health.

Apply:
For more information, or to apply for this Operations Analyst, please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only).
It is essential that applicants hold entitlement to work in the UK

Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.

North/North-West London

£24,000 - £32,000 Mileage Phone 5 weeks holiday

Hours: 9.00am-5.00pm Mon-Fri

We’re looking for a personable and reliable Junior ICT Field Engineer to support a number of schools in the North London area.

This is a field-based role, where you will get the opportunity to learn and grow from senior engineers.
You’ll visit schools on a rota, delivering day-to-day ICT support, installations, troubleshooting, and preventative maintenance.

Key Responsibilities

• Visit multiple primary school sites on a scheduled rota
• Troubleshoot and resolve ICT faults
• Carry out minor repairs and maintenance of ICT equipment
• Support and maintain network infrastructure and peripherals
• Escalate complex issues to the service desk where required

Technologies & Equipment:

• Servers, desktops, and laptops
• Interactive screens/whiteboards (Smart, Promethean, etc.)
• Printers, speakers, amplifiers, visualisers
• Cameras, webcams, VoIP phones (connectivity support only)
• Tablets (iPads, Windows tablets), Chromebooks
• Network infrastructure and peripherals

Essential Requirements

• Experience working within an IT role in a school

• Some knowledge of Active Directory & Windows

• Excellent customer-facing and communication skills

• Highly motivated and able to work using your own initiative

• Own transport required

• DBS desirable (DBS check will be funded if required)

Please apply or contact Altered Resourcing for more info.

Service Desk Engineer (1st/2nd Line)

We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base.

Responsibilities:

• Logging all actions and ensuring accurate documentation in ConnectWise.
• Answering calls and delivering excellent customer service at all times.
• Meeting individual and team KPI targets in line with Service Desk goals.
• Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required.
• Managing and maintaining IT Glue documentation for customers and internal use.
• Collaborating with the Sales team to provide solutions and recommendations.
• Supporting hosted environments and local infrastructure for clients.
• Diagnosing and resolving technical issues for clients and internal teams.
• Assisting in small to medium-sized IT projects as directed by the Service Desk Manager.
• Applying security updates and system upgrades for clients and internal systems.
• Setting up and configuring core servers for clients and internal use.
• Ensuring software licensing records are maintained.
• Providing technical support for both Mac and PC users.

Minimum Experience:

• 12+ months experience in a helpdesk or IT support role.
• Experience with Windows 10/11 managed support.
• Printer and server management (2016/2019).
• Management of domains/DNS (GoDaddy, 123 Reg, etc.).
• Office 365 Admin Centre / Exchange experience.
• SharePoint, OneDrive, and Teams support.
• Networking (DNS, DHCP, TCP/IP).
• Cybersecurity solutions (AV, email security, web filtering).

Preferred Knowledge:

• 2+ years of experience in an MSP environment.
• Hyper-V / VMware.
• VOIP telephony support (3CX, Horizon).
• Remote Desktop solutions (Azure WVD, RDS).
• MDM solutions (Intune, Hexnode, etc.).
• Experience with ConnectWise Manage, Automate RMM tools, and IT Glues

If you re an experienced Service Desk Engineer looking to take the next step in your career, we d love to hear from you. Apply now to be considered for this exciting opportunity!

Customer Service Specialist - Banking & Financial Services (Glasgow)

Teleperformance certified as great place to work UK in 2023!

.

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector - You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry

Start Dates

: Aug/Sept 2025

• Salary: £12.85 per hour

• Location: Work From Home

• Shifts: Mon - Sun

  (Part Time not available)

• Training: 6 weeks

• Contract: Permanent

• Background Checking:

• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks

Please note we do not allow any time off/holiday requests within training or the first few weeks after this

Skills needed to be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets

Financial Sector - Key Responsibilities

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Looking for a permanent, rewarding role that fits around your life and saves you money?

We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Why work with us?

• £29,120 annual salary

• Ideal for maintaining a work life balance while still being part of a team

• Details

• Start date:

  19th January 2026

• Location:

  Work from Home - Nightshift

• Training:

  Train from Home between hours on 9am and 5pm Monday to Friday for 3 weeks until 9th Febuary 2026. After this you will go on nightshift rotation.

• Shifts:

  Full time - 40hrs per

  w

  e

  ek - hours worked between the hours of 5pm in the evening to 1am in the morning

• Probity Requirements:

  Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history

Firstly, what you get from *us!

• Perks at Work - Savings Discounts / Free Online Classes
• • Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness - up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards - For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress - Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you’ll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you’ll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

Values we look for you to have:

• Process Excellence-

  Doing things well means something to you and you will always strive to improve on your work.

• Collaboration-

  You enjoy working with others and you like working as a team player.

• Communication-

  You can speak and write clearly and in a confident manner.

Apply before: 04/05/2026

Job Description

The Cyber Security Analyst, Vulnerability Management OT will report to the Cyber Security Manager, Vulnerability Management and is responsible for the identification, assessment, and remediation of security vulnerabilities across the organisation s OT estate. This role ensures that the enterprise maintains a strong security posture by proactively managing risks, aligning with regulatory requirements, and supporting business resilience.

Your role will involve

• Data Management: Identify OT assets on the estate using the OT NEMS tooling. Review and initiate asset data exchanges and updates between the OT NEMS tool & the OT asset database.
• Conduct Risk Assessments: Identify potential vulnerabilities in OT systems using the OT NEMS tooling, reviewing its outputs for dissemination and assess the risks of potential threats, in collaboration with OT Operations colleagues.
• Vulnerability Management: Track measures to manage and mitigate vulnerabilities in OT systems, chairing forums.
• Monitor Security Systems: Continuously monitor OT systems for any signs of security breaches or anomalies, using the organisation s OT NEMS tooling.
• Incident Response: Follow and manage incident response plans to address security breaches promptly. Review, triage & investigate OT network anomaly alerts, Conduct regular periodic reviews of alerts (false positives, low, medium and high severity).
• Compliance: Support Compliance teams in providing evidence of the organisation s current regulatory compliance positions on regulated and critical systems.
• Reporting: Maintain OT NEMS tool updates and key metrics reporting for key stakeholders.

These skills are essential

• Good knowledge of vulnerability scanning tools (e.g., Tenable, Defender, Qualys, Rapid7).
• Solid understanding of CVSS scoring, threat modelling, and risk prioritisation.
• Ability to interpret technical findings and communicate them to stakeholders.
• Knowledge of patch management processes and tools.
• Analytical, organisational, and communication skills.

About us

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year.

Join us, and you ll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you d expect to see in a city and more. Tech at Heathrow isn t typical the scale and non-stop nature of our airport make it truly unique.

Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.
Every day will test your skills and give you the opportunity to make your mark. We re constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.

It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won t find anywhere else.

London/Hybrid
Circa £55k + Bonus + Benefits

A leading financial services organisation is seeking a hands-on Power Platform Support Developerto join its in-house PP team.

This is a pure developer role, reporting to the Platform Lead, focused on building and supporting a mature Microsoft Power Platform and Dynamics 365 estate.

The role

• Develop and enhance solutions using Power Apps (Model-Driven & Canvas) and Power Automate
• Support and continuously improve an existing D365 and Power Platform estate
• Contribute to solution design in line with security, integration and governance standards
• Act as a technical SME within the Power Platform/D365 change portfolio
• Produce clear technical and support documentation
• Work closely with business stakeholders to turn loosely defined requirements into practical solutions

Experience & background

• Strong hands-on experience with Power Platform and Dynamics 365
• Experience within financial services preferred
• Solid understanding of the software development life cycle
• Comfortable working in a regulated, enterprise environment
• Financial services ideal but not essential
• Pragmatic, delivery-focused, and comfortable owning solutions end-to-end