Who we are

GlobalData is a leading information services and analytics company, providing trusted intelligence that helps organizations decode the future and make smarter decisions. By combining proprietary data, expert analysis, and cutting-edge technology, we empower clients across the world s largest industries to anticipate change, identify opportunity, and gain competitive advantage.

We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.

Why join the Sales team at GlobalData?

Global Data is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence.

Our big ambitions mean that life at Global Data is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future.

The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme.

The role

As a Cross Sell BDM, you will be responsible for working with account managers to drive growth in our existing customer base.

You ll act as a strategic partner, working closely with the Account Manager and consulting with senior decision makers, identifying client challenges, and aligning Global Data s suite of intelligence solutions to their business objectives.

This role requires a sophisticated understanding of sales cycles and is suited to someone with business development skills and strong commercial acumen, and a proven ability to manage multi-stakeholder relationships.

This position requires commercial acumen and a collaborative mindset, working effectively across a matrixed organization to deliver tailored, high impact solutions to clients. You ll be solution selling using value based selling approaches.

What you ll be doing

• Develop and execute a territory or vertical strategy that aligns with Global Data s broader commercial objectives. It s imperative to work closely with the account manager
• Own the end-to-end sales cycle from prospecting and qualification to negotiation and close, ensuring consistent overachievement of revenue targets.
• Working on account plans with your account manager identifying a plan to grow the accounts
• Build and expand executive level relationships with key accounts, positioning GlobalData as a trusted strategic partner.
• Use social selling techniques to identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market.
• Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences.
• Lead solution based selling engagements, demonstrating GlobalData s data, and intelligence capabilities through high impact presentations and proposals.
• Identify opportunities across GlobalData s portfolio to maximize client value and revenue potential.
• Maintain deep understanding of client industries, emerging market trends, and competitor offerings to drive consultative dialogue and thought leadership.
• Provide accurate and timely sales forecasts and pipeline reports to senior management.
• Represent GlobalData at industry events, conferences, and executive forums to promote the brand and network with potential partners.

What we re looking for

• Experience B2B sales, ideally within data, analytics, SaaS, or information services sectors.
• Someone who has new business experience. Account management additional is helpful
• Proven track record of achieving and exceeding sales targets within complex, consultative selling environments.
• Experience working cross-functionally and across global matrix structures to deliver client solutions.
• Strong grasp of social selling techniques, digital prospecting, and relationship nurturing through platforms such as LinkedIn.
• Exceptional ability to engage, influence, and negotiate with C-level executives and senior decision makers.
• Strong strategic thinking and problem-solving abilities, with the ability to tailor solutions to client challenges.
• Demonstrated success managing long sales cycles and multi stakeholder engagements.
• Excellent presentation, communication, and interpersonal skills.
• Highly organized, proactive, and results driven, with a passion for building lasting client partnerships.
• Experience working with CRM systems such as Salesforce and advanced proficiency with business tools (e.g., MS Office Suite, Gong).
• Willingness to travel regionally or internationally (up to 50%) as required.

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed)

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To find out more and to apply to our roles please visit (url removed).

Who we are

GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals.

We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.

Why join the Sales team at GlobalData?

GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence.

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future.

The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme.

The role

We are seeking a driven, commercial and consultative Business Development Manager (BDM) to win new business across GlobalData s portfolio of intelligence solutions. You will be responsible for identifying, engaging, and converting new enterprise prospects, demonstrating the value of our data, insights and platforms, and closing opportunities that drive long-term growth.

This is a full-cycle sales role covering prospecting, qualifying, presenting, negotiating and closing.

What you ll be doing

New Business Generation

• Own the full sales cycle from prospecting to close across assigned sectors or territories.
• Build and maintain a high-quality pipeline through outbound outreach, targeted campaigns, networking, referrals, and industry events.
• Research prospects to understand their strategic priorities, challenges and intelligence needs.

Consultative Selling

• Deliver compelling presentations and product demonstrations tailored to customer goals.
• Conduct discovery to uncover use cases across functions such as strategy, marketing, insights, product, innovation, risk and competitive intelligence.
• Position GlobalData s differentiated value: integrated intelligence, unique datasets, proprietary research, and end-to-end decision support.
• Build strong relationships with senior stakeholders and multi-persona buying groups.

Deal Execution & Commercials

• Structure proposals, pricing and contracts aligned to customer needs and GlobalData s commercial framework.
• Manage negotiations with procurement, legal and senior decision-makers.
• Close new logo business consistently against quarterly and annual targets.

Internal Collaboration

• Work closely with SDRs, Marketing, Product, Customer Success and Delivery teams to deliver seamless customer experiences.
• Provide market feedback to Product on customer needs, trends and competitive activity.
• Partner with Customer Success to ensure smooth onboarding and long-term adoption.

Market Expertise & Thought Leadership

• Stay up to date with market trends, industry intelligence and GlobalData s evolving product suite.
• Present at industry events, webinars or customer meetings as required.
• Act as an ambassador of GlobalData s value and mission

What we re looking for

Essential

• 3 7 years experience in B2B solution sales, ideally SaaS, data, research, insights, or analytics.
• Proven track record of closing new business and exceeding revenue targets.
• Strong consultative selling skills with the ability to engage multiple stakeholders.
• Excellent presentation, communication and storytelling skills.
• Ability to simplify complex propositions into clear customer value.
• Experience managing long-cycle, multi-stakeholder enterprise deals.
• Strong pipeline discipline and CRM proficiency (Salesforce or similar).

Desirable

• Experience selling into sectors such as TMT, Healthcare, CPG, Retail, Financial Services, Energy or Industrials.
• Familiarity with intelligence platforms, syndicated research, data subscriptions or advisory solutions.
• Experience selling to personas such as Strategy, Insights, Product, Marketing, Risk, or Innovation.
• Exposure to MEDDICC/MEDDPICC, Challenger, or similar sales frameworks.

What Success Looks Like

• Consistent delivery against new business quota.
• High-quality, predictable pipeline and accurate forecasting.
• Strong relationships with senior stakeholders and buying groups.
• Customers who adopt GlobalData s solutions and expand after the first term.
• Reputation as a trusted, insight-led advisor not a transactional seller.

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed)

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To find out more and to apply to our roles please visit (url removed).

Job SummaryWe are seeking a Salesforce Architect proficient with Data Cloud and Salesforce Agentforce to spearhead the implementation of autonomous AI agents. You will serve as the strategic advisor for our AI roadmap, translating business needs into agentic solutions that leverage Data Cloud, Einstein AI, and Agentforce Service/Sales Agents.Key ResponsibilitiesStrategic Advisory: Act as the subject matter expert (SME) for Agentforce, providing guidance on platform capabilities, architecture patterns, and best practices.Agent Design & Deployment: Design and build custom Agentforce Agents for autonomous workflows, including intent design, prompt templates, and natural language interactions.Technical Integration: Architect end-to-end solutions that unify Salesforce Data Cloud and Agentforce to ensure agents have the "grounding" data needed for accurate responses.Data Modeling & Strategy: Design data models, pipelines, and transformations for ingestion, harmonization, and enrichment within Salesforce Data Cloud.System Integration: Integrate data from Salesforce Sales/Service Cloud, marketing systems, and external databases to support unified customer profiles.Team Leadership: Lead squads of developers, business analysts, and testers; act as an escalation point for technical issues and mentor the team on prompt engineering.Governance & Testing: Utilize the Agentforce Testing Center to validate agents and track performance metrics to execute iterative improvements.Stakeholder Management: Build strong relationships with executive teams to drive ROI from AI investments. Required Skills & QualificationsCore Salesforce Expertise: Deep understanding of the Salesforce platform, specifically Service Cloud, Data Cloud, and Apex/LWC.AI Specialization: Proven experience with Generative AI, Prompt Engineering, and Large Language Models (LLMs).Technical Proficiency: Extensive experience with Salesforce Flows, OmniStudio, and integration middlewares like MuleSoft. Certifications:oSalesforce Certified Agentforce Specialist (Essential)oSalesforce Certified Data Cloud ConsultantoSalesforce Certified AI Associate or Specialist

Are you a Business Management Software specialist?

Do you have any of the following ERP systems experience?

ODOO, SAP, Salesforce, or NetSuite?

Our clients are now actively looking for a highly motivated person who is looking to get stuck in. These roles would be suitable to an individual wanting to take their next steps in an ERP systems career.

Your work location would be remote based.

Salary between 35000 to 65000 depending on your experience.

We are in search of a dynamic developers to join and contribute to the growth of the business. The chosen developers will be tasked with designing, creating, and maintaining solutions for their clients. Collaborating with a team of project managers and technical leads, the developer will play a key role in delivering high-quality solutions that align with client specifications, meeting deadlines, and staying within budget.

This presents an excellent chance for individuals seeking to immerse themselves in a new environment and industry.

The ideal candidate should possess a proactive mindset and exhibit entrepreneurial thinking. They should excel in adhering to strict timelines and objectives, providing insightful analysis on new initiatives. Ultimately, the candidate will contribute to ensuring our company’s success in achieving both immediate and long-term business goals.

Their team of subject matter experts customises each implementation to optimise results for their clients based on their unique business requirements.

Join them in this opportunity to be an integral part of our impactful journey.

In alignment with their daily activities and functions, this individual will be assigned specific responsibilities tailored to their skill set and expertise within their role, as well as the essential requirements and needs of the department.

Key Responsibilities:

• Formulate, create, and uphold solutions
• Contribute to the development of modules, extensions, and integrations
• Play a role in the entire software development cycle
• Collaborate with managers, technical leads, and fellow developers
• Identify and resolve issues through troubleshooting and debugging
• Stay informed about the latest feature releases
• Participate in code reviews to ensure adherence to best practices
• Assist the implementation team
• Support the exploration and development of ideas proposed by the Head of Services
• Provide ongoing support and maintenance

Qualifications:

In addition to the roles and responsibilities integral to the position, candidates must meet the following requirements, showcasing skills and qualifications to confirm suitability for the role.

• Minimum of two years’ experience in development
• Profound knowledge of ERP platforms and their functionalities
• Comprehensive understanding of ERP framework and its modules
• Proficiency in Python and PostgreSQL
• Solid grasp of data modeling and data management
• Robust problem-solving and troubleshooting capabilities
• Effective written and verbal communication skills
• Bachelor’s degree in computer science or a related field
• Experience with Agile development methodologies is advantageous

Core Skills

The candidate must have the following soft-core skills to be a great fit for the role.

• Excellent communication and presentation skills (written & oral)
• Critical thinking
• Innovative, proactive and enthusiastic
• Amazing organisation skills and detail-oriented
• The ability to meet strict deadlines under pressure
• Passionate about Odoo, and want to always deliver
• Having the agility to multi-task across a given time period
• An interest in technology
• Can work both in a team or as an individual
• Fluent in another language (not essential but desirable)

Our client is seeking a Business Development Director to join on a permanent, full-time basis. This is a key growth role, responsible for driving new client acquisition across the UK & Ireland, with a strong focus on the professional services sector. The successful candidate will own the full sales cycle, building relationships with senior decision makers and delivering tailored solutions that meet client needs.

Key Responsibilities:
• Develop and execute sales strategies to drive new client acquisition and revenue growth.
• Manage the full business development process from prospecting and pitching to closing.
• Present to and engage with C-Suite, FM, HR and Real Estate leaders.
• Work cross-functionally to ensure seamless delivery of solutions to clients.
• Generate and qualify new opportunities through direct outbound prospecting and channel partners.
• Prepare and deliver proposals, RFP responses and presentations.
• Document pipeline activity in Salesforce and provide accurate forecasting.
• Contribute to wider strategic growth initiatives across the region.

Key Skills/Experience:
• 5+ years of B2B enterprise sales experience with proven success in hunter roles.
• Strong background in consultative sales within services industries.
• Experience selling enterprise solutions to large corporates, ideally in the professional services sector.
• Proven ability to manage long and complex sales cycles.
• Excellent communication, negotiation and C-level presentation skills.
• Commercially driven, results-focused, and comfortable in a fast-paced environment.

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.

Our client has a vacancy for a dynamic individual to expand their product reach and profit revenues by identifying new market opportunities, new customers, and business within target industry sectors.

The ideal candidate will identify and explore emerging and non-traditional industry sectors to diversify and expand into. You will become familiar with and understand the vision, strategy, and objectives, ensuring alignment with company goals and values.

As a Business Development Manager, you will:

Collaborate with the Industry Team Leader to plan and target the market according to company sales policies and personal targets.

Identify and target significant segments within the UK, aligning efforts with global initiatives.

Map target segments, including end users’ processes and OEM machines.

Join global teams to share information, challenges, and successes.

Identify and evaluate sector-relevant exhibitions, events, and journals, making budgeted

recommendations to sales management.

Coordinate and monitor large potential opportunities using MQS data and success reporting.

Promote sector-relevant products and applications.

Identify end users and OEMs needing sales activity and communicate strategic importance to the RSM.

Drive new product developments based on customer and segment requirements.

Create and maintain a 5-year sales plan, validating market forecasts and reviewing actual

performances.

Support the salesforce with regular joint visits to targeted industry accounts.

Maintain accurate and relevant records, submitting reports in a timely manner.

Product Promotion

Promote sales and understanding of market-specific products through sales-by-example, joint visits,

and promotional literature.

Identify and pursue significant demands for specials based on the target market.

Identify market needs and request new products.

Aggressively promote new products to the salesforce and marketplace.

Know the competition and report on their activities.

Maintain detailed customer records in the CRM system.

Submit activity and marketing reports regularly.

Essential Education, Skills and Experience

• Proven experience in technical solution selling.
• Strong communication and presentation skills.
• Solid commercial knowledge and understanding.
• Hold a current UK driving licence.
• Eligibility to work in the UK and hold a current passport to undertake planned UK and international travel.

Desirable education, skills and experience

• Educated to a degree level or equivalent.
• Previous business development experience.
• Experience presenting at exhibitions.
• Experience in creating white papers and/or technical articles.

Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

Our Client is a market-leading payment technology firm, providing solutions and services to countries and markets internationally, and are growing at pace. To support this, they require a Senior Customer Success Manager to join and play a leading role.

As Senior Customer Success Manager here you will lead the Customer Success function, managing a small team of Customer Success Specialists, and drive long term client value and retention. The role combines classic customer success leadership with commercial awareness, ensuring that clients realise maximum value from the company’s solutions - from onboarding through renewal. You will act as the key liaison between clients and internal teams (Product, Technology, Operations, and Sales), champion customer needs, and support revenue growth through strong account management. You will also represent the company externally at key industry events and help shape our customer facing strategy.

Key duties across key principal areas will include:

Customer Success Leadership & Team Management

• Develop the Customer Success strategy, ensuring alignment with company objectives and customer value goals
• Set team goals, performance targets, and KPIs, ensuring they are tracked, monitored, and continually improved
• Lead and mentor a small team of Customer Success Specialists, fostering a high performing, customer centric culture
• Implement scalable processes, playbooks, and operational frameworks across onboarding, adoption, and retention
• Analyse customer health metrics, trends, and insights to drive proactive engagement and reduce risk
• Drive continuous improvement across the customer lifecycle, ensuring consistent and high quality service delivery

Account Management & Relationship Growth

• Manage strategic customer accounts, ensuring high satisfaction and long term partnership value
• Develop account plans, monitor health metrics, and proactively identify risks and opportunities
• Collaborate closely with Sales on renewals and upsell opportunities
• Maintain strong relationships with merchants, partners, and key decision makers

Stakeholder Engagement & Programme Leadership

• Serve as the primary liaison to internal and external stakeholders on commercial initiatives
• Lead multi-stakeholder programmes, ensuring cross-functional alignment, comms, and delivery
• Drive cross-functional collaboration to support strategic goals

Industry Representation & Thought Leadership

• Represent the company at key industry events, conferences, and client meetings
• Build and maintain a strong network of industry contacts and partners
• Act as a brand and social ambassador, promoting the company’s vision and offerings

The ideal candidate for the Senior Customer Success Manager role will have:

• 5+ years of experience in Customer Success, Account Management, or a similar client facing function, with at least 2+ years operating in a senior level role
• Proven people management experience, including mentoring, coaching, or leading a team within a customer facing or operational environment
• Commercial experience in fintech, payments, SaaS, or similar industries
• Strong understanding of digital payments flows, client onboarding journeys, and regulatory/compliance frameworks (e.g., KYC, AML)
• Excellent interpersonal and communication skills, able to translate complex technical topics for commercial audiences and vice versa
• Comfortable working with data and KPIs; able to analyse trends, flag issues, and take action based on insights
• Self motivated and proactive, with the ability to take initiative and work independently
• Highly organized, detail-oriented, and responsive-committed to fast follow-ups and exceptional client service
• A willingness and ability to learn our products deeply and become a subject matter expert across the company’s product suite
• Willingness to travel for client meetings, events, or industry conferences

Desirable:

• Experience working with clients in regulated environments (e.g., finance, gaming, e-commerce)
• Familiarity with alternative payment methods and expansion into emerging markets
• Proficiency with Product and/or Project tools (e.g. Confluence, JIRA)
• Proficiency in CRM tools (e.g., Salesforce) and customer engagement platforms

Our client a leading worldclass Aerospace materials supplier, specializing in supplying a comprehensive range of products tailored for the Aviation Maintenance, Repair, and Overhaul (MRO) sector, is recruiting for a Business Development Director to be based remotely andreporting into the London Office.

On Offer:

• An opportunity to join a rapidly expanding Aviation Materials Provider
• Offering a competitive salary, dependant on skills and experience
• Commission Scheme, Health Benefits, Death in Service benefit
• 25 days annual leave plus bank holidays (increasing by 1 day at years 3, 5, and 7)
• Remote working
• Car allowance or company electric scheme
• Enhanced parental leave (2 weeks at full pay for both maternity and paternity

Main Purpose of the Business Development Director Role

Reporting to the Sales Director, the Business Development Director will be responsible to achieve global sales targets, winning new contracts with airline’s and aerospace MROs, building an external salesforce and establishing a structure and culture to pave the way for rapid growth and achieving strong customer relationships. The role will be covering the UK and Europe regions.

Duties & Responsibilities:

• Developing and winning long term agreements with major customers (MRO and Airlines) worldwide
• Spearhead the establishing of a global outside sales team to support double/triple digit growth levels
• Manage all aspects of staff recruitment, training and performance appraisals for Regional Sales Managers
• Working with the management team to ensure customers are given an excellent service and can benefit from the umbrella companies facilities around the work.
• Review current processes and devise ways to make them more efficient and effective
• Determine how best to contract with customers to achieve long term relationships
• To visit customers significant amount of travel globally
• To attend trade shows and exhibitions and to work closely with the marketing teams to develop brand awareness
• To develop a culture focused on sales growth
• To help develop LTA s with key customers to include fixed pricing
• To seek out and establish new just in time and consignment contracts with customers
• To work closely with the inside sales team to present response to large RFQ s and to lead negotiations around major contracts
• Attend monthly management meetings, compiling, analysing sales data and reporting to the management accordingly

To Be Considered:

• Highly motivated and full of energy with proven experience in international selling and winning support contracts within the aviation sector this could include working abroad
• Strong connections and associations with Airlines and MRO with experience at selling maintenance chemicals, consumables and expendables
• Experience in other aviation sectors such as military or helicopters would be an advantage
• Good communication both verbal and written and strong networking skills
• Excellent organizational and multitasking skills with a proven track record of managing teams.
• Good IT skills including use of business intelligence tools such as Power BI
• Highly focused and maintaining accuracy in extreme pressure situations
• Strong mathematical, analytical and problem solving skills
• Project and time management skills with ability to work under strict deadlines
• Takes initiatives and innovative in approach with strong decision making skills at key situations

For more details, contact Willis Global - a leading Recruitment Consultancy for the Aviation & Aerospace industry.

This award winning Certinia partner (new award in February 2026, best Certinia partner!) are hitting revenue targets and they have already hired an extra staff member for the consulting team this year. Now they have an order book order which is utilising the entire consulting team until June 2026 so, it is time to recruit! They need an experienced Certinia consultant who is happy working on the Implementation of: Accounting Expenses Timesheets & billing Professional services You will have hands on experience of working with Certinia or FinancialForce with a SalesForce environment. You will probably have been Certinia certified or have the old FinancialForce certification, You will be able pick up projects from week one. They are expecting 50% utilisation in month 2 from you. You will be an experienced Implementation consultant with strong accounting project Fully remote with occasional trip to clients and 3 monthly team days. This is a successful business that is well run and profitable, they look after their staff and as the MD is an ex-consultant he knows how to manage a team well. Please drop your CV across and I'll talk to you about this role, thanks Jake

Technical Support Engineer (API & Microservices) - Software Solution - Remote

Daily rate: £200 - £300 (Inside IR35)

Duration: 9 months

Start: 5th January 2026

My client is looking for a Technical Support Engineer to join our team on a freelance basis. You will play a key role in delivering exceptional technical support for a suite of API-based software microservices and associated fintech products. This role requires strong technical capability, excellent client-facing communication skills, and the ability to operate in a fast-paced and evolving environment.

Key Responsibilities

• Deliver an exceptional client support experience, maintaining end-to-end accountability for resolving issues and providing timely updates.
• Provide hands-on technical support for API-based microservices, troubleshooting connectivity issues, microservice interactions, software components, and network-related problems.
• Diagnose and resolve technical incidents, escalating appropriately while maintaining ownership of client communication.
• Liaise cross-functionally with Engineering, Product Management, Cloud Operations, and other teams to resolve complex technical issues.
• Support the setup, optimisation, and ongoing management of support processes and tools, with a flexible mindset as systems evolve.
• Act as the central communication bridge between the client and internal teams, ensuring updates remain accurate and consistent in a single source of truth.
• Ensure all support issues are documented and recorded, and encourage clients to raise issues through formal support channels rather than informal ones (e.g., Slack).
• Monitor, analyse, and report on support metrics to identify trends, performance against SLAs, and areas for improvement.
• Produce monthly reports to track support KPIs and service performance over time.
• Develop and maintain documentation, including support processes, troubleshooting guides, FAQs, and knowledge articles.
• Contribute to a culture of continuous improvement, internal knowledge sharing, and operational excellence.
• Build and maintain strong client relationships, ensuring high customer satisfaction.
• Stay informed on the latest developments in our product and service offerings.

Skills & Attributes

• Strong interpersonal and client-facing communication skills.
• Impeccable written and spoken English.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Proven experience as a Technical Support Engineer (preferably in a large organisation).
• Strong technical proficiency in APIs, microservice architectures, software development fundamentals, and network troubleshooting.
• Flexible mindset capable of balancing interim processes with a long-term, scalable vision.
• Excellent analytical and problem-solving abilities.
• Ability to clearly articulate technical concepts to non-technical stakeholders.
• Self-motivated, able to work independently or as part of a team.
• Strong client-focus and a commitment to delivering world-class support.
• Professional, friendly, and highly detail-oriented.
• Experience supporting large enterprise clients.

Preferred Qualifications

• Experience with Accounting and/or AI-related technologies.
• Familiarity with support ticketing systems and CRMs (e.g., Salesforce, ServiceNow).
• Certifications related to technical support, SRE, cloud operations, or relevant technologies.
• Experience with observability tools such as Grafana or New Relic.
• Fluency in French or German (strong bonus).
• Experience collaborating with Legal, Public Affairs, or Communications teams.
• Background in Account Management or Client Success.

Team Structure & Logistics

• You will join a team of four Support Engineers, operating on a weekly on-call rotation (approximately once every 4 weeks).
• During your on-call week, you must be contactable during bank holidays for incident response.
• Coordination of annual leave with other team members is expected to ensure full coverage.

*Rates depend on experience and client requirements