A leading telecommunications/data company is expanding due to phenomenal growth and is looking to expand its already successful desk team. Part of a large international organisation but working on a local level . Highly respected in the industry.

You will be tasked with selling leading edge telecoms and data solutions into existing accounts and managing, growing and retaining them.

Ideally, you will have good telesales/desk based/internal sales experience in telecoms, IT or technology products and solutions. However, applications are encouraged from good, proven salespeople who feel they can succeed in this role

A guarantee of commission is offered for the first 3 months

Responsibilities:

• Making Outbound Calls in a B2B environment to over achieve your sales targets

• To Complete all Sales Order paperwork within 24 hours with a high level of accuracy

• To keep up to date a full and complete Sales Ledger tracking your sales

• To Learn and develop your own effective solution selling sales technique to ensure you are selling multi-product solutions.

• To deal with any inbound queries and pass to the relevant team within our office.

• To Take Ownership of all of your targets and deliver on a consistent Basis reviewed Monthly and then quarterly

• To proactively learn about our Portfolio of products using the Learning Academy and The Genie Accreditation provided over a 12 month period.

Purpose:

• To sell the Business s Products and Services to the SME Market in the Coventry, Warwickshire and Northamptonshire Area.

• We are always looking to find new sales talent who strive to over-achieve targets and who have the ambition to develop the business from desk based sales to Field sales.

• As a leading Local Business in the UK, we are looking to expand our existing customer base by a minimum of 800 business per annum whilst at the same time upselling to our existing customer base by selling our new products and service

• To Log accurately all campaign calls using the CRM system (Salesforce) Regular reviews as part of your 1-2-1

SKILLS Key Competencies:

• CULTURAL and BEHAVOURIAL FIT:
• Highly pro-active
• Be driven, determined & self-motivated
• Be Accountable for everything you do.
• Strong relationship building skills Be Approachable
• Be able to work as part of a team Be Respectful
• Excellent communication skills and telephone manner
• Be Professional at all times when representing BTLB
• • Positive Mental Attitude. We Want Can Do! Not Won t Do
• • Excellent listening skills
• • Able to identify, generate and close new business
• • Flexible approach to meet business requirements

TECHNICAL SKILLS: To be computer Literate.

EXPERIENCE: Minimum 12-month Telesales Experience in B2B

FULL PRODUCT TRAINING PROVIDED ALONG WITH ON-GOING SALES AND PERSONAL DEVELOPMENT

Our client a leading worldclass Aerospace materials supplier, specializing in supplying a comprehensive range of products tailored for the Aviation Maintenance, Repair, and Overhaul (MRO) sector, is recruiting for a Business Development Director to be based remotely andreporting into the London Office.

On Offer:

• An opportunity to join a rapidly expanding Aviation Materials Provider
• Offering a competitive salary, dependant on skills and experience
• Commission Scheme, Health Benefits, Death in Service benefit
• 25 days annual leave plus bank holidays (increasing by 1 day at years 3, 5, and 7)
• Remote working
• Car allowance or company electric scheme
• Enhanced parental leave (2 weeks at full pay for both maternity and paternity

Main Purpose of the Business Development Director Role

Reporting to the Sales Director, the Business Development Director will be responsible to achieve global sales targets, winning new contracts with airline’s and aerospace MROs, building an external salesforce and establishing a structure and culture to pave the way for rapid growth and achieving strong customer relationships. The role will be covering the UK and Europe regions.

Duties & Responsibilities:

• Developing and winning long term agreements with major customers (MRO and Airlines) worldwide
• Spearhead the establishing of a global outside sales team to support double/triple digit growth levels
• Manage all aspects of staff recruitment, training and performance appraisals for Regional Sales Managers
• Working with the management team to ensure customers are given an excellent service and can benefit from the umbrella companies facilities around the work.
• Review current processes and devise ways to make them more efficient and effective
• Determine how best to contract with customers to achieve long term relationships
• To visit customers significant amount of travel globally
• To attend trade shows and exhibitions and to work closely with the marketing teams to develop brand awareness
• To develop a culture focused on sales growth
• To help develop LTA s with key customers to include fixed pricing
• To seek out and establish new just in time and consignment contracts with customers
• To work closely with the inside sales team to present response to large RFQ s and to lead negotiations around major contracts
• Attend monthly management meetings, compiling, analysing sales data and reporting to the management accordingly

To Be Considered:

• Highly motivated and full of energy with proven experience in international selling and winning support contracts within the aviation sector this could include working abroad
• Strong connections and associations with Airlines and MRO with experience at selling maintenance chemicals, consumables and expendables
• Experience in other aviation sectors such as military or helicopters would be an advantage
• Good communication both verbal and written and strong networking skills
• Excellent organizational and multitasking skills with a proven track record of managing teams.
• Good IT skills including use of business intelligence tools such as Power BI
• Highly focused and maintaining accuracy in extreme pressure situations
• Strong mathematical, analytical and problem solving skills
• Project and time management skills with ability to work under strict deadlines
• Takes initiatives and innovative in approach with strong decision making skills at key situations

For more details, contact Willis Global - a leading Recruitment Consultancy for the Aviation & Aerospace industry.

Who we are

GlobalData is a leading information services and analytics company, providing trusted intelligence that helps organizations decode the future and make smarter decisions. By combining proprietary data, expert analysis, and cutting-edge technology, we empower clients across the world s largest industries to anticipate change, identify opportunity, and gain competitive advantage.

We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.

Why join the Sales team at GlobalData?

Global Data is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence.

Our big ambitions mean that life at Global Data is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future.

The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme.

The role

As a Cross Sell BDM, you will be responsible for working with account managers to drive growth in our existing customer base.

You ll act as a strategic partner, working closely with the Account Manager and consulting with senior decision makers, identifying client challenges, and aligning Global Data s suite of intelligence solutions to their business objectives.

This role requires a sophisticated understanding of sales cycles and is suited to someone with business development skills and strong commercial acumen, and a proven ability to manage multi-stakeholder relationships.

This position requires commercial acumen and a collaborative mindset, working effectively across a matrixed organization to deliver tailored, high impact solutions to clients. You ll be solution selling using value based selling approaches.

What you ll be doing

• Develop and execute a territory or vertical strategy that aligns with Global Data s broader commercial objectives. It s imperative to work closely with the account manager
• Own the end-to-end sales cycle from prospecting and qualification to negotiation and close, ensuring consistent overachievement of revenue targets.
• Working on account plans with your account manager identifying a plan to grow the accounts
• Build and expand executive level relationships with key accounts, positioning GlobalData as a trusted strategic partner.
• Use social selling techniques to identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market.
• Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences.
• Lead solution based selling engagements, demonstrating GlobalData s data, and intelligence capabilities through high impact presentations and proposals.
• Identify opportunities across GlobalData s portfolio to maximize client value and revenue potential.
• Maintain deep understanding of client industries, emerging market trends, and competitor offerings to drive consultative dialogue and thought leadership.
• Provide accurate and timely sales forecasts and pipeline reports to senior management.
• Represent GlobalData at industry events, conferences, and executive forums to promote the brand and network with potential partners.

What we re looking for

• Experience B2B sales, ideally within data, analytics, SaaS, or information services sectors.
• Someone who has new business experience. Account management additional is helpful
• Proven track record of achieving and exceeding sales targets within complex, consultative selling environments.
• Experience working cross-functionally and across global matrix structures to deliver client solutions.
• Strong grasp of social selling techniques, digital prospecting, and relationship nurturing through platforms such as LinkedIn.
• Exceptional ability to engage, influence, and negotiate with C-level executives and senior decision makers.
• Strong strategic thinking and problem-solving abilities, with the ability to tailor solutions to client challenges.
• Demonstrated success managing long sales cycles and multi stakeholder engagements.
• Excellent presentation, communication, and interpersonal skills.
• Highly organized, proactive, and results driven, with a passion for building lasting client partnerships.
• Experience working with CRM systems such as Salesforce and advanced proficiency with business tools (e.g., MS Office Suite, Gong).
• Willingness to travel regionally or internationally (up to 50%) as required.

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed)

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To find out more and to apply to our roles please visit (url removed).

Who we are

GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals.

We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.

Why join the Sales team at GlobalData?

GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence.

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future.

The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme.

The role

We are seeking a driven, commercial and consultative Business Development Manager (BDM) to win new business across GlobalData s portfolio of intelligence solutions. You will be responsible for identifying, engaging, and converting new enterprise prospects, demonstrating the value of our data, insights and platforms, and closing opportunities that drive long-term growth.

This is a full-cycle sales role covering prospecting, qualifying, presenting, negotiating and closing.

What you ll be doing

New Business Generation

• Own the full sales cycle from prospecting to close across assigned sectors or territories.
• Build and maintain a high-quality pipeline through outbound outreach, targeted campaigns, networking, referrals, and industry events.
• Research prospects to understand their strategic priorities, challenges and intelligence needs.

Consultative Selling

• Deliver compelling presentations and product demonstrations tailored to customer goals.
• Conduct discovery to uncover use cases across functions such as strategy, marketing, insights, product, innovation, risk and competitive intelligence.
• Position GlobalData s differentiated value: integrated intelligence, unique datasets, proprietary research, and end-to-end decision support.
• Build strong relationships with senior stakeholders and multi-persona buying groups.

Deal Execution & Commercials

• Structure proposals, pricing and contracts aligned to customer needs and GlobalData s commercial framework.
• Manage negotiations with procurement, legal and senior decision-makers.
• Close new logo business consistently against quarterly and annual targets.

Internal Collaboration

• Work closely with SDRs, Marketing, Product, Customer Success and Delivery teams to deliver seamless customer experiences.
• Provide market feedback to Product on customer needs, trends and competitive activity.
• Partner with Customer Success to ensure smooth onboarding and long-term adoption.

Market Expertise & Thought Leadership

• Stay up to date with market trends, industry intelligence and GlobalData s evolving product suite.
• Present at industry events, webinars or customer meetings as required.
• Act as an ambassador of GlobalData s value and mission

What we re looking for

Essential

• 3 7 years experience in B2B solution sales, ideally SaaS, data, research, insights, or analytics.
• Proven track record of closing new business and exceeding revenue targets.
• Strong consultative selling skills with the ability to engage multiple stakeholders.
• Excellent presentation, communication and storytelling skills.
• Ability to simplify complex propositions into clear customer value.
• Experience managing long-cycle, multi-stakeholder enterprise deals.
• Strong pipeline discipline and CRM proficiency (Salesforce or similar).

Desirable

• Experience selling into sectors such as TMT, Healthcare, CPG, Retail, Financial Services, Energy or Industrials.
• Familiarity with intelligence platforms, syndicated research, data subscriptions or advisory solutions.
• Experience selling to personas such as Strategy, Insights, Product, Marketing, Risk, or Innovation.
• Exposure to MEDDICC/MEDDPICC, Challenger, or similar sales frameworks.

What Success Looks Like

• Consistent delivery against new business quota.
• High-quality, predictable pipeline and accurate forecasting.
• Strong relationships with senior stakeholders and buying groups.
• Customers who adopt GlobalData s solutions and expand after the first term.
• Reputation as a trusted, insight-led advisor not a transactional seller.

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed)

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To find out more and to apply to our roles please visit (url removed).

Regional Business Development Manager Yorkshire and Humberside

Permanent/full-time

Location: Field-based throughout Yorkshire (precise regional remit to be agreed on an individual basis)

Salary: £26-32k base (depending on experience) + commission (£40-50k OTE) + £3k car allowance

Own your patch. Launch a new product.

Earn £40-50k OTE in year one.

You ll be the face of Bar Juice 5000 and SNÜ, a well-established e-liquid product and our entrant into the nicotine pouch space respectively. Your focus will be generating new business in your area with flexibility around how your patch is defined and what you re doing to go after it. You ll also manage your own accounts, so looking after existing customers will still be a key part of what you re doing day in day out.

Regional Business Development Manager: What you ll do

• Drive existing business and new business across vape retailers, convenience stores and similar outlets
• Own your territory, pipeline and strategy from first contact through to close
• Keep and manage the accounts you bring on
• Build strong buying relationships with store owners and managers

What you ll need

• Experience in working with vaping, nicotine or tobacco products
• A full UK driving licence and access to your own vehicle (which you ll be reimbursed monthly for using on our behalf)
• About 3-4 years experience years in business
• Prior experience in a field-based role
• FMCG or impulse product/sector experience is useful, but not a dealbreaker
• Confidence using CRM software tools such as Salesforce, HubSpot

There s no pressure cooker culture here. You ll be part of a delivery-first set-up with a smart-casual dress code where you re trusted to get on with things and do your job. You ll have the tools and support you need, without any of us breathing down your neck.

Sometimes you ll get together with your colleagues on-site in Bolton, but these occasions will be few and far between (once a quarter or so). The rest will be in the field, and you ll be reimbursed for your mileage and vehicle usage through a car allowance (paid monthly).

You ll also get the chance to represent our brands at trade shows and industry events, and we ll make sure that you re always kept up to date with product compliance as needed.

In an ideal world, you ll be happy covering cities such as Leeds and Sheffield, plus everywhere in between. But within reason, we re happy to compromise on this for the right people.

About the company

You ll be joining the Klinsmann Partnership Ltd, where we are committed to revolutionising the vaping and nicotine product industries through innovation, sustainability, and global distribution. We own and operate some of the leading brands in these industries, focusing on delivering high-quality, responsibly sourced products to consumers worldwide.

You ll be helping us grow brands in our portfolio such as Bar Juice 5000 Nicotine Salt E-Liquid, a game-changing product, and SNÜ Nicotine Pouches, our latest innovation and launch product into the nicotine pouch space.

Apply

Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later.

Or if you have any questions first, you can email them over. Everyone will receive a response.

Business Development Manager / B2B Trade Sales role for a top-end Designer based out of Chelsea Harbour. You should ideally come with sales experience from the Luxury Interiors, design or furniture industry. This British designer s exquisite, hand-crafted pieces are made in workshops in SE Asia and bring with them a sense of journey, vitality and discovery, communicating playfulness, texture, and premium quality bespoke furniture, lighting, handwoven fabrics etc Their collections are represented in 25 markets around the world and is a sought after partner for some of the world s leading interiors projects. They are seeking a London-based BDM / Trade Sales person to represent the brand throughout the whole of the UK, with the primary focus being London. Reporting to the European Sales Manager, this is not a traditional showroom role it s about being on the road, meeting trade clients, architects, designers, and project managers, introducing them to collections, and building meaningful, long-term partnerships. Responsibilities: • Develop new business - trade B2B clients in London and across the UK using a variety of business development methods • Develop and maintain relationships with architects, designers, and project managers. • Present and promote the brand s collections and bespoke offerings through in-person visits and presentations. • Identify new business opportunities and potential projects both residential and commercial • Manage client communication and follow up on leads, quotes, and project enquiries. • Collaborate closely with the European Sales Manager and London showroom team to align strategies and support brand goals. • Analyse market trends and competitor activities to provide insights that strengthen sales strategy. • Create detailed sales reports to track overall sales performance, including client details and product performance analysis. • Maintain accurate records of sales activities, client interactions, and feedback. • Participate in trade fairs, exhibitions, and brand events as required. Requires: • Minimum 2-3 years in trade or B2B sales, preferably within the luxury interiors, design, or furniture sectors, or equivalent industry; • Strong networker • Good knowledge of the interior design and architecture (A&D) community in the UK. • Self-motivated and proactive with the ability to work independently on the road. • Passionate about art, design, and craftsmanship. • Professional appearance and demeanour, aligned with a luxury brand. • Competence in CRM systems like Salesforce, MS Office, and digital tools for client management. • Should ideally hold a valid UK driver s license and be willing to travel frequently. Basic salary depends on experience - £45-65K; Commission & Bonus on top please note, this industry is often a slow-burn so it will take time to develop & nurture the clients & make commission so they are looking for long term commitment! Must be able to commute to Chelsea Design Centre Mon to Fri with occasional weekends APPLY NOW! PS Recruits are acting as an employment agency in relation to this vacancy. Unfortunately, due to the volume of response, only successfully shortlisted candidates will be contacted. By applying to this role your personal details will be submitted to PS Recruits. You can request our privacy statement at any time. You may have had exposure to one or several of the following: luxury / art / luxury hospitality / high end residential / interior design / design / sales / luxury sales / art broker / business development / new business / networks / graduate /business development manager / CRM / Salesforce / outreach / BDM / Area sales / trade sales / commercial sales / bespoke products / B2B sales / interior design sales / interior solutions / networking / B2B sales / Business to business sales / Sales Development Representative / BDE / Business Development Executive / graduate sales / interiors sales / trade business / furniture / architects / project managers / new business / A&D / architecture & design / hospitality industry / high-end residential / trade sales / B2B

ADP is hiring a Senior UX Designer - Staines or Bristol (Hybrid)

• Are you inspired by designing at enterprise scale and making an impact on service teams around the world?
• Are you empathic to user needs and committed to leveraging research to create elegant, easy-to-use experiences?

Well, this may be the role for you. Ready to design what’s next?

ADP is expanding our Service Technology team with a Senior UX Designer role focused on our client-facing service platform. You’ll design experiences that empower our clients worldwide as we scale our client support platform across the organization as part of ADP’s, The Zone initiative. Your work will empower our clients to achieve their goals and will raise the bar for what a contemporary, highly intuitive, and effective client service portal can be.

As a Senior UX Designer, you’ll leverage your full range of user experience design expertise to craft innovative solutions for our service platform. Our best designers balance holistic thinking with hands-on execution, influencing at both strategic and tactical levels. You’ll use your curiosity to uncover user problems, apply systems thinking to workflows within Salesforce’s Experience Cloud’s capabilities, and collaborate with cross-functional partners to build thoughtful, highly effective experiences.

To thrive in this role, you should have experience influencing product direction and partnering with senior stakeholders. Integrity, resilience, and creativity are must-haves in this job. As with any role in UX design, you will have challenges that inspire you to create something better, not weigh you down. We’re looking for a designer with a hunger to try new things, elevate design practices, and deliver impact at scale.

About The Zone
The Zone is ADP’s client-centric approach to re-imagining the HCM Client Experience in partnership with Salesforce. Designed to operate at a global scale, The Zone’s client portal will transform our client experiences with enhanced and personalized engagement opportunities powered by Salesforce’s Service Cloud platform to provide an unmatched, innovative approach to client service using all available evolving technologies. This platform is central to ADP’s service delivery excellence and operational efficiency worldwide.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

What You’ll Do
Here’s what you can expect on a typical day:
• Own the Design Process. Lead end-to-end UX for features from discovery through ideation and ultimately delivery.

• Design Intuitive Experiences. Create and enhance solutions for client self-service, knowledge and training management, case creation, case management, and other related workflows—all within Salesforce Experience Cloud’s framework.

• User Research Partnership. Champion user insights in every stage of the process. Partner with UX researchers to define studies, assist in synthesizing findings, and translate them into strategic design opportunities.

• Facilitate Alignment. Use your communication skills to bring stakeholders together, drive decisions, and advocate for user experience in leadership discussions with product owners, solutions architects, and technical architects.

• Hands-on Design. Roll up your sleeves to create high-fidelity designs, prototypes, and reusable patterns that set the bar for quality.

• Apply ADP Design System Mastery. Leverage ADP’s Waypoint Design System principles to create consistent, scalable experiences that work for a global client base.

• Operational Excellence. Model lean UX practices and agile design methods. Help shape design guidelines and processes to ensure consistency and efficiency.

• Innovation. Guide your work through experimentation, iteration, and exploring emerging technologies to push ADP’s products forward.

To Succeed in This Role
• Bachelor’s degree OR equivalent

• 5+ years of experience in UX design (product, interaction, visual, or service design)

• Strong expertise in Figma, Miro, and other current design/prototyping tools

• Deep understanding of UX principles, interaction design, and information architecture

• Experience designing for enterprise platforms at scale with demonstrated impact

• Proven ability to influence senior stakeholders and navigate complex organizational dynamics

• Comfortable presenting work confidently and advocating for user-centered design

• Collaborative mindset with a proactive, solutions-oriented approach

• Experience working in Agile development environments

Bonus Points
• Salesforce experience: Experience designing for Salesforce Experience Cloud or other Salesforce products, including familiarity with Salesforce Lightning Design System (SLDS) principles and components.

• Service workflows: Understanding of service-oriented workflows, self-service concepts, CRM systems, and support tools.

• Industry knowledge: Experience with HR, payroll, or professional services industries

• Enterprise mindset: You’ve designed for large-scale platforms and understand the unique challenges of enterprise UX

• Positive energy: You bring optimism and resilience to your work, even when solving complex problems

• Systems thinker: You see the big picture and design with scale and consistency in mind

• Proactive approach: You anticipate needs, identify opportunities, and take initiative without being asked

Technical Support Engineer (API & Microservices) - Software Solution - Remote

Daily rate: £200 - £300 (Inside IR35)

Duration: 9 months

Start: 5th January 2026

My client is looking for a Technical Support Engineer to join our team on a freelance basis. You will play a key role in delivering exceptional technical support for a suite of API-based software microservices and associated fintech products. This role requires strong technical capability, excellent client-facing communication skills, and the ability to operate in a fast-paced and evolving environment.

Key Responsibilities

• Deliver an exceptional client support experience, maintaining end-to-end accountability for resolving issues and providing timely updates.
• Provide hands-on technical support for API-based microservices, troubleshooting connectivity issues, microservice interactions, software components, and network-related problems.
• Diagnose and resolve technical incidents, escalating appropriately while maintaining ownership of client communication.
• Liaise cross-functionally with Engineering, Product Management, Cloud Operations, and other teams to resolve complex technical issues.
• Support the setup, optimisation, and ongoing management of support processes and tools, with a flexible mindset as systems evolve.
• Act as the central communication bridge between the client and internal teams, ensuring updates remain accurate and consistent in a single source of truth.
• Ensure all support issues are documented and recorded, and encourage clients to raise issues through formal support channels rather than informal ones (e.g., Slack).
• Monitor, analyse, and report on support metrics to identify trends, performance against SLAs, and areas for improvement.
• Produce monthly reports to track support KPIs and service performance over time.
• Develop and maintain documentation, including support processes, troubleshooting guides, FAQs, and knowledge articles.
• Contribute to a culture of continuous improvement, internal knowledge sharing, and operational excellence.
• Build and maintain strong client relationships, ensuring high customer satisfaction.
• Stay informed on the latest developments in our product and service offerings.

Skills & Attributes

• Strong interpersonal and client-facing communication skills.
• Impeccable written and spoken English.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Proven experience as a Technical Support Engineer (preferably in a large organisation).
• Strong technical proficiency in APIs, microservice architectures, software development fundamentals, and network troubleshooting.
• Flexible mindset capable of balancing interim processes with a long-term, scalable vision.
• Excellent analytical and problem-solving abilities.
• Ability to clearly articulate technical concepts to non-technical stakeholders.
• Self-motivated, able to work independently or as part of a team.
• Strong client-focus and a commitment to delivering world-class support.
• Professional, friendly, and highly detail-oriented.
• Experience supporting large enterprise clients.

Preferred Qualifications

• Experience with Accounting and/or AI-related technologies.
• Familiarity with support ticketing systems and CRMs (e.g., Salesforce, ServiceNow).
• Certifications related to technical support, SRE, cloud operations, or relevant technologies.
• Experience with observability tools such as Grafana or New Relic.
• Fluency in French or German (strong bonus).
• Experience collaborating with Legal, Public Affairs, or Communications teams.
• Background in Account Management or Client Success.

Team Structure & Logistics

• You will join a team of four Support Engineers, operating on a weekly on-call rotation (approximately once every 4 weeks).
• During your on-call week, you must be contactable during bank holidays for incident response.
• Coordination of annual leave with other team members is expected to ensure full coverage.

*Rates depend on experience and client requirements