Description

IT Environments Manager

Location: Farnborough, UK

Clearance: High level of security clearance (DV - ‘Developed Vetting’)

UNLEASH YOUR POTENTIAL

Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundations of our Leidos culture are our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission.

Inspired to make a difference, we are committed to solving the world’s toughest problems.

Passionate about customer success by being determined to understand and respond to our customers’ needs as if they were our own.

United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate.

Are you ready for your next challenge?

Because of a key strategic development and a new exciting business opportunity, we have a requirement for a security-cleared Environments Manager based in the UK working at our Farnborough site and remotely.

Leidos has more than 30 years’ experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt.

Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We’re a passionate team and are committed to developing and growing our staff. Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers.

WHAT WILL YOU BE DOING?

We are looking for a security-cleared Environments Manager to support the development, transition & in-service running (inc capability upgrades) of an IT application and infrastructure solution providing support to a critical operational end user. Environment management contributes to improving the overall quality of software development and support through the lifecycle. It encompasses a set of good practices to provide an effective, end-to-end platform management service for development, test, and production teams.

As the Environments Manager, you will work alongside our DevOps, Infrastructure and Network Teams and Solution Architects. You will help to provide end-to-end DevOps managed environments for internal teams and strategic customers, supporting business outcomes for critical national infrastructure. The successful candidate will need to be eligible for UK security clearance.

You will focus on the use of modern technologies and practices to provide a robust set of environments for the solution.

Your role and responsibilities;

• The management and scheduling of all solution environments – Development, Test, Staging, Pre-Prod & Production across multiple security level environments
• Maintaining consistency across all environments used, with any variations clearly documented with the implications for testing understood and communicated.
• Lead on all environment management aspects including developing standard ways of working and providing your technical expertise to Leidos programme teams
• Maintain version control of all components (server, workstation configurations etc.)
• Conduct technical check of applications to ensure the environment stability after every deployment, and update all design and architecture documentation appropriately.
• Automate deployment activities (server, application etc.) to reduce the risk of errors that are inherent in manual activities
• Identify and document all application dependencies, and ensuring that interfaces are either replicated or stubs are provided to support integration testing
• Track changes to the environments and utilizing a robust dedicated change management process for the test environments that links to the production change processes.

WHO DO WE NEED?

We are looking for someone with excellent organisation, communication and leadership skills who has:

• Experience of managing sizeable application support contracts

• Experience working with teams across the SDLC - Development, Test, etc.

• Worked within ITIL based framework, with experience of:

  • Environments Management
  • Change Management
  • Release Management

• Experience of managing and monitoring services against agreed SLAs/KPIs

• Experience in reporting and analysing data to see trends

• Experience of asset and configuration management.

• Experience of availability and capacity management.

• Knowledge of Atlassian toolchains

• Knowledge of ServiceNow is an advantage

• Experience with log analytical systems is an advantage

• Experience of working with Agile and Scaled Agile deliveries

• AWS Certification (Certified Cloud Practitioner or higher) highly desirable but not essential.

What we do for you:
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
•    Contributory Pension Scheme
•    Private Medical Insurance
•    33 days Annual Leave (including public and privilege holidays)
•    Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

•    Dynamic Working

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. #THEO

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

£47,600.00-£61,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Senior ServiceNow Engineer (Contract) - Farnborough

Our client, a reputable organisation, is hiring for a skilled Senior ServiceNow Engineer to join their team on a contract basis. This is an exciting opportunity to deliver impactful ServiceNow solutions that enhance platform maturity and support critical business initiatives.

What you’ll be doing:
* Design and implement ServiceNow solutions, focusing on CSM and ITIL workflows, aligned with project milestones.
* Lead integrations with enterprise platforms (CRM, ERP, third-party tools) using REST APIs and industry-standard patterns.
* Develop technical designs, configurations, and build artefacts that are supportable and compliant with internal standards.
* Configure and optimise workflows, business rules, notifications, UI policies, and forms to streamline IT and business processes.
* Implement and refine Incident, Problem, and Change Management processes based on ITIL best practices.
* Contribute to the evolution of the ServiceNow roadmap with expert recommendations and deliver agreed enhancements.
* Provide knowledge transfer, documentation, and support to internal teams at key project stages.

What you’ll bring:
* Extensive hands-on experience with ServiceNow, particularly in CSM and ITIL workflows.
* Proven ability to deliver ServiceNow integrations via REST APIs.
* Strong understanding of ServiceNow platform architecture and best practices.
* Practical skills in JavaScript, ServiceNow scripting, and web technologies (HTML, CSS, AJAX).
* Ability to translate business needs into pragmatic technical solutions.
* Certifications: ServiceNow Certified System Administrator (CSA) is essential; additional ServiceNow certifications are desirable.
* Demonstrated ability to work independently and within agile teams, maintaining high standards of delivery and stakeholder engagement.

This role offers a fantastic chance to work on high-impact projects within a dynamic environment. If you’re a proactive, detail-oriented ServiceNow specialist ready to make a difference, we’d love to hear from you!

IT Support SpecialistMeriden, West MidlandsPermanentUp to £31,000 pa (depending on experience)Full time, Monday to Friday - office basedBenefits of the IT Support Specialist role: 33 days holiday including bank holidays, pension scheme and free on-site parking.Please note this is an office-based IT Support Specialist role in Meriden with no option to work from home.Are you an IT Support Specialist who enjoys getting stuck into more complex IT issues and figuring out the root cause? If you like solving problems properly rather than applying quick fixes, this could be a great next step.Pertemps, the UK’s largest independent recruitment agency, is looking for a confident and proactive IT Support Specialist to join their IT team. This is a great opportunity for an IT Support Specialist who wants to take ownership of more complex support issues while helping to improve overall service and support the wider team.What you’ll be doing as an IT Support Specialist:

• Handling escalated incidents that require deeper investigation and technical troubleshooting
• Diagnosing root causes of issues across systems, applications and user environments
• Supporting business systems, including CRM platforms and internal applications
• Troubleshooting cloud-based services including Microsoft 365, access and identity issues
• Managing vendor and third-party support cases through to resolution
• Supporting major incidents and ensuring clear communication throughout
• Identifying trends in repeat issues and helping reduce recurring problems
• Creating and improving knowledge base articles and troubleshooting guides
• Supporting system rollouts, upgrades and changes across the business
• Coaching and supporting Support Desk Analysts with technical queries and best practice
• Ensuring all tickets are well documented with clear resolution details

What we’re looking for:

• Previous experience working as an IT Support Specialist, or in a strong second-line / senior support role
• Experience handling complex or escalated IT issues
• Strong troubleshooting skills with a methodical approach to identifying root causes
• Good understanding of Microsoft 365, cloud services and user access management
• Experience supporting business systems such as CRM platforms
• Familiarity with ITIL processes and working in a structured service desk environment
• Experience working with third-party vendors or external support teams
• Strong communication skills with the ability to explain technical issues clearly
• Experience supporting or mentoring junior team members
• Good documentation skills and attention to detail

It would be a bonus if you have:

• ITIL certification
• Experience with cloud infrastructure or automation tools
• Exposure to reporting, data analysis or SQL

If you’re an IT Support Specialist who enjoys solving more complex problems and wants a role where you can make a real impact on service quality and team development, this could be a great opportunity. Apply today!

Infrastructure Engineer Citrix, office based working Citrix Infrastructure Engineer responsible for design, build, configuration, and ongoing improvement of enterprise Citrix Virtual Apps and Desktops platforms, ensuring the delivery of secure, resilient, and high-performance digital workspace services. This would suit an experienced engineer with strong hands-on implementation and optimisation of Citrix infrastructure. Involved in translating architectural designs into stable, scalable operational solutions through standardised builds. Ensuring best-practice configuration, and automation. Working closely with architecture, network, cloud, security, and end-user computing teams, the engineer supports reliable access to business-critical applications and desktops across on-premises and hybrid environments. Experience collaborating with architecture, network, cloud, security, and end-user computing teams. This is an excellent opportunity working for a well-established successful award-winning MSP. You will work to maintain platform stability, enhance user experience, and driving continuous improvement across the Citrix estate to meet performance, security, and availability requirements. • Degree or equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience building, configuring, and supporting Citrix Virtual Apps and Desktops, including: • Delivery Controllers, • StoreFront, • Citrix Gateway • Strong documentation skills, including creation and maintenance of build standards and operational procedures. Desirable Citrix certifications: CCA-V / CCA-D CCP-V / CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring and analytics tools (e.g. Citrix Director, ControlUp, or equivalent). VDI alternatives or coexistence platforms (e.g. Azure Virtual Desktop, VMware Horizon)

Service Desk Engineer – St Neots (PE19) – Perm – Full-Time on site Salary £28,000 to £33,000 \* 25 days annual leave inclusive of up to 3 days December shut-down \* Buy or sell up to 5 days’ annual leave \* Two pension schemes to choose from \* Private Medical & Dental Insurance + discounts for additional family members \* Life Assurance scheme up to 4 x salary \* Multiple Save schemes - Share Save scheme \* Electric/Hybrid Car leasing scheme \* Cycle to work scheme \* Retail discounts \* Continuous Professional development support \* Annual Wellness Allowance At MASS, service excellence is central to our mission. We deliver dependable, high‑quality services that support national security, drive efficiency, and continuously evolve, fostering innovation and scalability in our approach. We are looking for a Service Desk Engineer to provide high‑quality 1st and 2nd line support to a secure network user community. You will deliver effective triage, diagnosis, and resolution of incidents and service requests, with a strong focus on first‑time fix to maintain service availability and enhance user satisfaction. You will be based at our Cambridgeshire Head Office in a full‑time onsite position within a high‑assurance environment, working closely with technical teams across Network, Security, and 3rd line resolver groups. Key Responsibilities \* Act as the first point of contact for users, delivering 1st line triage, investigation, and resolution across devices, operating systems, applications, and secure services. \* Provide 2nd line support involving deeper technical analysis, hands-on troubleshooting, and root-cause identification where required. \* Aim to achieve first‑time fix wherever possible to improve service efficiency and minimise escalations. \* Escalate effectively to 3rd line resolver teams when specialist intervention is required. \* Log, categorise, and manage all incidents, service requests, problems, tasks, and changes using service management tooling. \* Maintain accurate recordkeeping and ensure timely updates, following Incident and Request Management workflows. \* Work within agreed SLAs for response, diagnosis, and resolution. Essential Skills & Experience \* Previous experience delivering 1st and 2nd line support in a secure or structured service environment. \* Strong diagnostic capability with proven ability to achieve first‑time fix. \* Solid understanding of Windows, Microsoft enterprise tooling, networking basics, and device troubleshooting. \* Familiarity with ITIL processes. \* Excellent communication and stakeholder‑management skills. Desirable Skills \* Experience working in a secure or SIEM‑monitored environment. \* Exposure to resolver group structures and cross‑team escalation processes. Wellbeing is at the heart of our culture, helping people thrive and reach their full potential. We take pride in our wellness programmes, including mental health first aiders and full access to our employee assistance programme. Our Non‑Negotiables Due to the highly secure nature of our projects, you must be: \* Comfortable working onsite full‑time in a high‑assurance environment. \* A sole UK national \* Eligible to obtain and maintain UK Government SC‑level clearance Apply today to see how working for MASS could work for you

Application Support Engineer (IIS/SQL) \* Leeds, West Yorkshire (x3 days per week in the office) \* £35,000 to £45,000 per year (+ Overtime + On Call) \* Plus an excellent company benefits package The Opportunity: ISR Recruitment are recruiting for an Application Support Engineer on behalf of a multi-national technology company with their UK head office based in central Leeds. You will work with an established team to diagnose and resolve issues across bespoke applications, databases and integrations in line with agreed SLAs. This role operates within a shift pattern between Monday and Friday (08:00hrs –18:00hrs) and includes participation in a 24/7 on-call rota to ensure round-the-clock coverage of supported systems. Skills and Experience: \* 2-3 years previous experience supporting bespoke applications. \* Strong SQL skills, including writing scripts for Joins, Selects, Updates, Deletes, Inserts and Truncates. \* Familiarity with ITIL service management practices and working within structured SLA frameworks. \* Exposure to Azure would be highly beneficial. \* Ability to prioritise effectively under pressure and manage competing demands. \* Excellent communication skills, with the ability to explain technical concepts to non-technical users. Desirable Certifications: \* ITIL v3 or v4 Foundation certification (or higher). \* Microsoft Azure Developer Associate (AZ-204). Role and Responsibilities: \* Manage and resolve incidents and service requests in line with agreed SLAs. \* Investigate and troubleshoot issues across applications, databases, APIs and integrations. \* Participate in major incident response and contribute to root cause analysis activities. \* Perform application deployments and bug fixes across Production and Non-Production environments. \* Write and execute SQL queries for troubleshooting, reporting and data validation. Applications: Please contact James here at ISR to understand more about how our client are growing their teams across a number of key areas and how you can become a part of their expanding business as they look to develop their capabilities further in the Transport Technology sector

Job Title: Desktop Support Analyst Contract Type: Permanent, Full Time Salary: Up to £38,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift Pattern What to wear: Smart casual The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. Role Responsibilities: • Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels
• Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology
• Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure)
• Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID
• Install, configure, upgrade, and replace end-user hardware and software in accordance with standard operating procedures
• Escalate complex or unresolved issues to second- or third-line support teams while maintaining ownership and clear communication with the user
• Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs)
• Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery
• Support security and compliance requirements, including endpoint protection, patching, and secure device handling
• Collaborate with service desk, infrastructure, and security teams to support continuous service improvement
• Participate in shift-based or on-call rotations where required to support business operational needs Key Skills: • Strong working knowledge of current and previous versions of Microsoft Windows and Windows Server
• Hands-on experience providing deskside or on-site end-user support in a corporate or enterprise environment
• Experience using ServiceNow or similar IT Service Management (ITSM) tools
• Solid understanding of Active Directory / Entra ID administration and troubleshooting
• Good working knowledge of Microsoft 365 applications and end-user support
• Familiarity with Microsoft Cloud technologies, including Azure, is desirable
• Understanding of ITIL service management principles and best practices
• Excellent communication and customer service skills, with the ability to engage confidently with users at all levels
• Strong analytical and problem-solving skills with a proactive, solution-driven mindset
• Experience working in a managed service provider (MSP), MSSP, or security-focused environment is advantageous but not essential The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

About the job
Job summary
Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
CDIO values and empowers the growth of its people and offers the “CDIO University”. This is a one stop shop for all things learning and development. The comprehensive offer encompassing academic, personal and career related opportunity and learning, ensuring all receive a consistent approach to technical learning. This includes access to subject matter experts, technical learning, professional communities, academies, apprenticeships, talent schemes as well as providing, delivering, encouraging and supporting activities for personal growth and wellbeing.
Job description
As Head of IT Service Management, you will be responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing.
You will lead a team ensuring adequate resources and capacity and represent the IT service management function at a senior level and act as an escalation point for business stakeholders.
Responsibilities
You will:

• Be responsible for making sure that business relations within the organisation are managed to enable delivery of ICT services.
• Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams.
• Make sure all contractors carry out processes to ITIL standards.
• Management of Live Service contract.
• Liaise with all other IT service functions to make sure that services are maintained.
• Manage the day-to-day Live Services including incident, risk and problem management, continuous improvement and continuous development.
• Plan and schedule the testing and deployment of releases.
• Deliver new functionality required by the business while protecting the integrity of existing services.
• Make sure that service asset and configuration items are properly controlled, and that accurate and reliable information about these assets is available when needed.

Person specification

• Demonstrates outstanding communication skills with substantial experience in dealing with internal and external users.
• Demonstrates competence in evaluating and assimilating stakeholders’ policy and framework.
• Has the ability to lead teams of staff successfully, when handling complex or high impact problems.
• Has substantial experience of dealing with users, specialists and service providers and are skilled in conducting meetings and team management.

Essential Criteria

• Has had previous involvement the stages of the development life cycle, including risk management, and service management activities.
• Has a broad knowledge and understanding of IT concepts and architectures, coupled with practical knowledge of problem management and the principles and processes of implementing and delivering IT services.
• Shows aptitude for analysing and managing problems arising from incidents in the operation of information systems.
• Has general awareness of the nature of business-critical incidents, and of their implications for the business.
• Is thoroughly familiar with the services and products delivered and the tools, methods, procedures, equipment and software used in the operation and management of the service.
• Has a comprehensive understanding of the selection and use of monitoring tools and an extensive understanding of relevant financial principles and procedures including cross charging both internal and external to the organisation.

Desirable Criteria

• ITIL v4 certification (or willingness to work towards).
• Working knowledge of HMRC Directorates & Business Units, preferably Business Taxes/Corporation Tax.

Transitional Sites
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.
Behaviours
We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Changing and Improving
• Working Together
• Communicating and Influencing

Benefits
Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How to Apply
As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history for the last 3 job roles (250 words per role) and qualifications.
• A 1000-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview you will be assessed on Behaviours and Strengths.
You will be asked questions based on the behaviours listed below to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

• Managing a Quality Service (lead)
• Working Together
• Changing and Improving
• Communicating and Influencing

This is an example of a strengths-based question.
“It is often said that the customer’s needs should come first. To what extent do you agree or disagree with this statement?”
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via video link.
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - ‘Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years’ employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we’ll let you know via your Civil Service Jobs account.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.
Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.
Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.
Questions relating to an individual application must be emailed as detailed later in this advert.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
New entrants will join on the minimum of the pay band.
Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.
If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Project Engineer - Sheffield
* Excellent opportunity to join a growing managed IT services division within an established organisation.
* Sheffield-based, full-time permanent role with a strong focus on client onboarding and technical support.
* Hands-on position covering Microsoft 365, Azure / Entra ID, Windows Server, networking, endpoints, and cloud infrastructure.
* Salary range £30,000-£35,000 with clear progression opportunities and ongoing training.
* To apply, please email

Who is the client?
Our client is an established technology provider that has recently expanded into managed IT services, supporting a diverse client base across both IT and telecommunications. They operate in a fast-paced, multi-customer environment, with a strong focus on service quality, customer experience, and continuous improvement.

What will you be doing?
In this role, you’ll act as a key technical contact for onboarding new customers, taking ownership of implementations from initial setup through to full handover into support. You’ll work across Microsoft 365, Azure, Windows Server, networking, and endpoint environments to ensure clients are set up securely and efficiently.

Alongside onboarding, you’ll provide 2nd/3rd line support across a range of client environments, troubleshooting issues, performing system health checks, patching reviews, and service audits. You’ll liaise with third-party vendors, maintain accurate documentation, and proactively identify improvements across customer systems.

What will you need?
* Experience in a 2nd / 3rd line IT support role (MSP or multi-client environment preferred)
* Strong hands-on experience with Microsoft 365 and Azure / Entra ID
* Experience with onboarding, migrations, or project-based work
* Solid Windows Server and core infrastructure troubleshooting skills
* Good networking knowledge (DNS, DHCP, VPNs)
* Strong problem-solving ability and attention to detail
* Confident communication skills with non-technical users
* Ability to manage multiple tasks and work independently

What would be desirable?
* Knowledge of backup and disaster recovery solutions (Veeam, Datto, Acronis)
* Familiarity with cloud-based VoIP platforms
* Experience supporting remote users and office networks
* Understanding of cyber security best practices and endpoint protection
* Exposure to ITIL frameworks and ticketing systems
* Experience delivering user training or knowledge sharing

To Apply
Please apply directly through this advert or email your CV to

By applying, you consent to your application being processed and submitted to the client for this vacancy only.

KEY SKILLS - IT Support, 2nd Line, 3rd Line, MSP, Microsoft 365, Azure, Entra ID, Windows Server, Networking, DNS, DHCP, Cloud, Onboarding, Migrations, Backup & DR, Cyber Security, Ticketing Systems

The Major Incident Manager will take an influential role in this rapidly growing, global business. The role will be responsible for numerous deliverables with the key focus on resolving all major incidents and supporting IT services across the group.

A strong level of general IT / Infrastructure knowledge is required. The role won’t be ‘hands-on’ however you will need to interact with relevant technical teams on various high priority incidents or outages and demonstrate a high level of technical understanding.

Applicants must be within commutable distance of the Hampshire office; such as: Fareham, Portsmouth, Southampton, Winchester, Bournemouth, Basingstoke.

Requirements:

• The ability to lead teams effectively, either directly or offshore
• Can demonstrate working as an Major Incident Manager, Problem Manager or delivering Service Delivery processes in a large organisation
• Good understanding of IT; Infrastructure, Networking, SAP, Windows, Linux, etc
• Experienced in working with or managing 3rd parties
• Able to adapt effectively to the demands of a fast-paced, changeable environment
• Mut be an excellent communicator. Able to work with all levels of a business
• ITIL certified
• Experience with ServiceNow
• Able and willing to work on an on-call rota when required

All candidates must be eligible to work in the UK.

Please apply to this advert or send your cv to (url removed)

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

Overview

Solus, part of the Aviva family, is growing our Technology capability and we’re looking for a talented Performance and Monitoring Engineer to help us strengthen the stability, reliability and performance of our systems.

If you’re passionate about monitoring, observability and using data to proactively improve service health, this is a great opportunity to make a real impact across a large, modern technology estate.

Responsibilities

You’ll be our subject matter expert for monitoring and performance, responsible for designing, implementing and maintaining the tools and dashboards that give us real-time visibility of our infrastructure, applications and cloud services.

Your focus will include:

• Owning and optimising platforms such as LogicMonitor, Azure Monitor, App Insights and Log Analytics
• Building meaningful dashboards, alerts, telemetry pipelines and performance insights
• Identifying risks, trends and early indicators to prevent incidents before they happen
• Carrying out deep-dive investigations into performance issues and recommending improvements
• Working with Platform, Operations, Security and Product teams to ensure systems are reliable, available and scalable
• Automating responses and integrations to improve speed, accuracy and consistency
• Supporting major changes, deployments and post-incident reviews with data-driven evidence

Qualifications

• Strong experience with monitoring and observability tools (LogicMonitor, Azure Monitor, App Insights, Log Analytics, Defender for Cloud)
• Excellent understanding of cloud performance, IaaS/PaaS, networking fundamentals, API performance and capacity modelling
• Skilled in dashboards, log queries (KQL), custom metrics and performance analysis
• Ability to diagnose complex issues across infrastructure, networks, applications or databases
• Confident scripting and automation skills (PowerShell, Azure Automation, Graph API)
• Clear communicator who can simplify technical detail for both technical and non-technical teams

Desirable qualifications

• Microsoft certifications (AZ-900, AZ-104, AZ-305, AZ-500) or similar
• Experience with LogicMonitor admin, Grafana or other observability tools
• Familiarity with SRE concepts (SLIs, SLOs, error budgets)
• Understanding of ITIL processes

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply-your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.

Overview

At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day.

About the role

You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services.

This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment.

Responsibilities

• Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals.
• Driving service stability, operational performance and continual improvement across our core IT services.
• Overseeing incident, problem, change and request management and leading P1 and P2 governance.
• Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools.
• Ensuring identity, access and endpoint security controls are robust and well embedded.
• Leading high performing operational teams, building capability and creating a strong customer centric culture.
• Managing supplier relationships, contracts, SLAs and commercial decisions.
• Owning operational budgets, technology asset lifecycle and licensing.
• Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements.
• Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly.

Qualifications

• Proven leadership experience across IT Operations, Service Desk or Digital Workplace.
• Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management.
• A solid foundation in service management, operational resilience and problem resolution.
• Experience working with suppliers, MSPs and technology partners.
• Excellent communication skills with the ability to simplify technical information.
• A proactive, organised and customer focused approach.
• ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage.

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply-your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.

First Line Support

Location: Nottingham
Salary: £29,000 - £32,000 (Depending on Experience)
Hours: 37.5 (Shifts on a rota basis)

Shift Pattern:
8:30am - 5pm
4:30pm - 1am
12:30am - 9am

SF Recruitment are recruiting for a First Line Support for our Nottingham based client. As the First Line Support you will be responsible to support a wide range of Incidents and Requests via telephone, E-mail, and Live Chat. In this role, you will be expected to provide a high standard of customer service, utilising excellent communication skills with a view to diagnosing faults and resolving incidents first time wherever possible, within the customers contracted Service Level Agreement.

This is a great role for someone Junior within IT looking for further training and support or even someone who has a qualification within IT and is now looking to gain experience. Our client would also look at candidates with previous or current 1st line experience, looking to progress, with salary being dependent on experience level.

Key Duties and Responsibilities:

• Manage Incidents and Requests in line with Process and ITIL best practices.
• Ensure Incidents and Requests are responded to within the customers Service Level Agreement
• Provide an effective, professional response to Incidents and Requests.
• Ensuring a seamless level of customer service and support is offered throughout the customers’ support hours.
• Be familiar with the following processes - reviewing knowledge articles, online support material and utilizing others expertise to provide a 1st Time Fix wherever possible.
• Escalating Incidents and Requests when required to internal resolver groups (2nd and 3rd Line) or external parties
• Contribute to the Service Desk Knowledge Base, submitting articles and highlighting missing/incomplete areas

Ideal candidate will have previous experience operating at 1st Line Support level or previous IT knowledge and understanding throughout qualifications undertaken. This is a great client of ours, who pride themselves on offering support and development through extensive training and therefore if you are enthusiastic about a career in IT, this could be the role for you!

Introduction

Saab UK is part of Scandinavia’s largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.

The Role:

This is an initial 6 month contract role within our UK IT Business Unit.

The IT Solution Architect will be responsible for designing and implementing technology solutions that align with business objectives and technical requirements. This role bridges the gap between business needs and IT capabilities, ensuring that solutions are scalable, secure, and cost-effective. The Solution Architect works closely with stakeholders, developers, and project managers to deliver robust architectures that support organisational goals.

Key Responsibilities:

• Solution Design & Architecture to a high standard.
• Develop high-level and detailed solution architectures for IT systems and applications.
• Ensure solutions comply with enterprise architecture standards, security policies, and regulatory requirements.
• Create architectural diagrams, models, and documentation for proposed solutions.
• Stakeholder Engagement
• Collaborate with business analysts, project managers, and technical teams to understand requirements.
• Present architectural solutions to stakeholders and obtain buy-in.
• Technology Evaluation
• Assess emerging technologies and recommend adoption where appropriate.
• Conduct feasibility studies and cost-benefit analyses for proposed solutions.
• Governance & Standards
• Define and enforce architectural principles, guidelines, and best practices.
• Ensure consistency and integration across systems and platforms.
• Implementation Support
• Provide technical leadership during solution implementation.
• Troubleshoot architectural issues and guide development teams.
• Perform Risk Management.
• Identify potential risks in solution design and propose mitigation strategies.
• Ensure compliance with data protection and cybersecurity standards.

Qualifications and Skills:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years in IT roles, with at least 3 years in solution architecture.
• Experience in large-scale system design and implementation.
• Certifications (Preferred).
• TOGAF, AWS/Azure Solution Architect, ITIL.
• Knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman).
• Proficiency in cloud platforms (AWS, Azure, GCP) and hybrid architectures.
• Experience with APIs, microservices, and integration patterns.
• Understanding of networking, security, and infrastructure principles.
• Analytical & Problem-Solving.
• Ability to translate business requirements into technical solutions.
• Strong analytical skills for evaluating complex systems.
• Communication & Leadership.
• Excellent verbal and written communication skills.
• Ability to influence and negotiate with stakeholders at all levels.
• Self-motivated, resilient and able to work under pressure.
• Excellent communication and presentation skills.

By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.

Problem Manager / Problem Analysis / Problem Coordinator Leeds area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services.

Successful Problem Manager / Problem Analysis / Problem Coordinator will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow.
As Problem Manager / Problem Analysis / Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications.
Ideally as Problem Manager / Problem Analysis / Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues.
Problem Manager / Problem Analysis / Problem Coordinator - Apply now we re waiting to invest in your career!

Location: Hampshire (Onsite)
Duration: 18 Months

Rate: 530 to 570 per day - Outside IR35

Overview

We are seeking a Senior Test & Trials Consultant to provide specialist oversight and assurance across a highly secure government IT infrastructure programme.

This role will focus on shaping, governing, and assuring test and trial activity, ensuring that infrastructure capabilities are validated, risks are identified early, and delivery remains aligned to operational requirements.

The successful candidate will act as a trusted adviser to programme leadership, providing independent challenge, structured guidance, and leadership across complex test environments.

Key Responsibilities

• Provide strategic oversight and assurance of Test & Trials activity across the programme
• Review and shape Test & Trials Strategies, Plans, and governance frameworks
• Advise programme leadership on test readiness, risks, and delivery confidence
• Provide independent challenge to ensure robust validation and assurance practices
• Support planning and execution of system integration, acceptance, and operational trials
• Engage with engineering, cyber, and operational stakeholders to ensure coordinated test delivery
• Produce high-level assurance reporting and readiness assessments
• Identify delivery risks and recommend mitigation strategies
• Support transition into service and operational acceptance activities

Essential Skills & Experience

• Active DV Clearance (mandatory)
• Strong experience delivering Test & Trials consultancy or leadership within secure government or defence environments
• Demonstrable experience shaping test governance, strategy, and assurance frameworks
• Background working on secure IT infrastructure or complex systems programmes
• Experience advising senior stakeholders on test readiness and delivery risk
• Strong understanding of integration, system, and operational testing principles
• Ability to operate effectively within highly controlled, security-sensitive environments

Desirable Experience

• Experience supporting MOD, Defence, or National Security programmes
• Familiarity with secure networks or infrastructure-based delivery environments
• Experience providing independent assurance or programme-level consultancy
• Knowledge of structured delivery methodologies (e.g., PRINCE2, ITIL, Agile)

£55,000 - £65,000 + £7,500 car allowance, up to 20% bons and extensive benefits

Full Time/Permanent

Hybrid/Birmingham (2 days a week in the office + occasional UK travel)

The Company:

My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK.

The Role:

I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling.

Key Duties:

• Management of the IT Service Desk in alignment with ITIL principles.
• Configuration and deployment management for end user compute estate.
• Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT
• Supplier relationship management including SLA reviews, contract review, supplier processes and documentation.
• Tender and commercial Management including IT procurement and negotiations.
• To support the drive of Digital Transformation and AI adoption within the business
• Carrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures.
• To advise on the latest technologies and innovations that will enhance business IT systems

Experience required:

• Proven experience working as an IT Service Delivery Manager/IT Service Manager/IT Service Desk Manager in a fast paced environment.
• Logical sound approach to IT Support and troubleshooting.
• Strong ability to develop customer relationships at all levels.
• Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management,
• Excellent understanding of Microsoft Office 365 and Microsoft Intune.
• Experience of Microsoft CoPilot and other AI tools.
• Previous experience leading a team of Service Desk Analysts including coaching and developing team members
• Previous hospitality, entertainment or retail sector experience is preferred.

Contact:

Please apply via the link or contact (see below) for more information.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

ServiceNOW Senior Technical Consultant

Location: Hybrid role with preference for candidates local to Erskine/London/Newcastle/Aldermaston locations

Salary: Dependent on Experience

Due to Security clearance requirements candidates must be UK nationals or sole British citizens and resided in the UK for 5 years and over.

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone

The role:

As a ServiceNow Senior Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform.

Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically-focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution.

Focus on designing and implementing solutions on the ServiceNow platform. Provide guidance, thought leadership, and hands-on development to both our client and internal technical resources.

Responsibilities:

• You will be a part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers.
• Participating in client workshops and requirements gathering to build requirements and design solutions. Advising and making recommendations on proposed solutions.
• Developing in ServiceNow the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go-live support.
• Mentoring and training more junior members of the team
• Producing documentation and training material for the implemented solutions.

Requirements:

The ideal candidate will have several years’ experience in ServiceNow design and development preferably in a consulting environment.

Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous

An understanding of Service Management concepts, delivery assurance principals and procedures.

A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms.

Ideally you will be have obtained some of the following certifications

• ServiceNow Certified Administrator
• Service Now Certified Implementation Specialist
• Service Now Application Developer
• ITIL Foundation

Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage

You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly

focused on providing strong customer service.

Able to work as part of a team or individually to project timelines, you will need to be pro-active, creative and able to research solutions and make recommendations, willing to learn and take on new challenges.

You will need to have the ability to work from home and also to travel to client locations for meetings and workshops or work on client sites for periods where required.

What we offer:

You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development.

You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions

We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

Are you an experienced Systems Analyst with a working knowledge of ITSM and BMC Remedy?

Sopra Steria’s aerospace defence and security sector are on the hunt for an IT Service Management analyst with experience working on Remedy for an ongoing project working within a key client. It will be your role to maintain the existing Remedy Service Management platform by providing senior-level administration and taking technical ownership. There will also be future opportunities to get involved in ad hoc project work so familiarity with related technologies such as VMware, SQL Server and PowerShell scripting would be a massive benefit. This role will see you supporting a group level account offering opportunities for learning, development and progression.

This is a hybrid role with typically 3 days a week on site in our office in Newport.

Due to our contractual agreement with the client we are only able to progress with candidates eligible for SC clearance.

What you’ll be doing:

• Provide senior-level administration and technical ownership of the BMC Remedy platform.
• Troubleshoot and resolve incidents, service requests, and tasks within SLA using Remedy, DWP, Smart IT, and Smart Reporting.
• Administer and support Remedy user access, configurations, and system performance.
• Design, configure, and implement Service Catalogues and Service Request Management (SRM) workflows.
• Develop and maintain custom workflows using Remedy Developer Studio, including Active Links, Filters, and Escalations.
• Support and maintain BMC Atrium CMDB, Atrium Integrator, and Atrium Orchestrator.

What you’ll bring:

• Existing experience working on IT Service Management platforms (Preferably Remedy).
• Experience working to tight SLA’s.
• Working knowledge or familiarity with VMware, SQL Server and PowerShell.
• Experience with working following ITIL best practice.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Hybrid, typically 3 days a week in Newport

Security Clearance Level: SC

Internal Recruiter: Olly Walker

Salary: Up to £45,000

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK’s Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
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What will you be doing?
Youll provide operational support for network security infrastructure while monitoring network performance to ensure availability and reliability. Youll troubleshoot complex issues across multiple systems and perform maintenance and upgrades, including patches, service packs, and security configurations. Youll contribute to planning, designing, and implementing security measures and conduct regular audits to identify vulnerabilities and ensure compliance. Youll support the deployment and upkeep of security devices such as firewalls, IDS, and VPNs. Youll assist with incident resolution and post-event analysis, stay updated on emerging threats, and help develop and enforce policies for network access, monitoring, and incident response.

What youll bring?
Youll have at least 3 years experience in network security or a related field, with certifications such as CCNA, CCNP, or strong knowledge of Checkpoint and Cisco Firewalls, F5 Load Balancers, and related management tools. Youll demonstrate a solid understanding of LAN/WAN, routers, switches, security protocols, cryptography, authentication, and authorisation. Strong analytical, problem-solving, communication, and interpersonal skills are essential, along with LAN/WAN expertise (or 5 years experience) and an understanding of ITIL best practices.
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme

In addition, this role offers;

• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend get rewarded for introducing people to us!

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
Were responsible and go further for our people, clients, communities and the planet
Were open and seek new and better ways of exceeding expectations
Were together and as one team; the whole is greater than the sum of the parts
Were ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGROUPTINDSTA(For specific location) INDREG (For a specific region like South) INDNAT for UK #LI-AJ2 (For LinkedIn sponsorship)

About the Role

Do you thrive on designing, building, and maintaining complex IT networks? Do you enjoy solving problems, leading projects, and keeping systems secure and high-performing? If so, we want you to join our team as Senior Systems Networking Engineer

The Senior Network Engineer will play a key part in supporting and developing the network and systems infrastructure that keeps our colleges running smoothly. Your work will directly impact teaching, learning, and operational success across the Inspire Education Group.

This is a full-time (37 hours per week), permanent role based on-site, with flexible working options available after successful completion of probation.

What Youll Be Doing as a Senior Network Engineer

• Lead the design, implementation, and management of WAN, LAN, and wireless networks.
• Configure and manage firewalls, routers, and secure connectivity to third-party systems.
• Drive IT projects from planning to rollout, ensuring deadlines, quality, and service standards are met.
• Troubleshoot network infrastructure issues for users of all technical levels.
• Work closely with the Senior Cyber Security Engineer to maintain a secure IT environment.
• Develop automated monitoring and alerting systems to improve performance.
• Act as a point of escalation for complex IT issues and support the Service Desk.
• Stay up-to-date with technology trends to continuously improve our IT services.

What Were Looking For

Essential:

• Strong experience with network switching, routing, and firewall configuration.
• Proven track record in supporting multi-site IT operations and complex projects.
• Excellent problem-solving, communication, and organisational skills.
• Commitment to safeguarding, equality, and continuous professional development.

Desirable:

• Experience in an educational environment.
• Knowledge of ITIL or similar service delivery frameworks.

Qualifications

• Level 2 English and Maths (or equivalent).
• Degree-level or equivalent professional IT qualification.
• Professional IT certifications (or working towards them).

Why Join Us?

• Permanent role with flexible working hours.
• 30 days holiday plus bank holidays.
• Local Government Pension Scheme.
• Work in a collaborative, student-focused environment where your expertise truly makes a difference.

If the Senior Network Engineer sounds like the role for you, please apply now!

IEG is committed to safeguarding and promoting the welfare of all children, young people and any vulnerable groups within the college community and expects all staff and volunteers to share this commitment. The successful candidate will be subject to a thorough vetting process which includes an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide.

Candidates are reminded that if they are barred from working with Children it is a criminal offence to apply for this position.