Job Vacancy - Assistant Hospitality Operations Manager
Location - Alexandria (Loch Lomond)
Salary - 27644 - 29959 subject to experience
Client seeks to appoint an experienced Assistant Hospitality Operations Manager (AHOM) to assist the management team. Please consider the location before applying as this is not a live in role and you will need your own transport to get to work.
As well as serving breakfast, bar meals, restaurant lunches and dinners, they host weddings, conferences, and events. The ideal candidate will be an existing Assistant Manager or hold recent Assistant Manager experience with strong business and financial awareness who is used to managing teams within intimate hotel settings. This post requires the knowledge and ability to get involved in all aspects of operations and build on the strengths and reputation of the existing team.
The normal hours for this full-time position are 35 per week, operating 5 days over 7 including evenings and weekends. Rate of pay will be in the range of 27644 - 29959 subject to experience, with an additional 5% supplement
Assist the Manager to implement business development strategies and operational plans for catering to members, conferences and events and special occasions e.g. weddings to generate income for the University, whilst enhancing client experience and the University’s reputation.
Assist the Manager and the team to deliver an excellent catering service through great food and excellent customer service and offer a warm welcome to members, clients and visitors.
Liaise with departmental colleagues, delegating work as appropriate to ensure all areas are adequately resourced. Carry out routine monitoring of catering areas to check all agreed service standards are consistently met.
Monitor operational performance and efficiencies, implementing actions to ensure achieve budgeted targets and associated key performance indicators for designated areas of the business as agreed with the Manager. Advise on the uptake of promotional activity, recommending changes as required.
Assist with the implementation and compliance of all food & drink legislation, university policies and procedures, in particular those relating to: health and safety, COSHH, manual handling & customer service and fire detection maintenance recording and testing.
Assist with the development and operation of Kinetics, Sharepoint Bookings, Calendar entries and other job role relevant software.
Assist with the management and delivery of all Hospitality and Bar Services in liaison with: management colleagues, chefs, co-ordinators, external contacts and departmental colleagues.
Undertake the Annual Development Review (ADR) process and assist and mentor with the ADR process for all relevant Campus and operational team members.
Assist with the recruitment, induction, training and development of all relevant operational catering staff. Act as first line contact for sickness absence, holidays and performance management issues for all relevant staff you will be responsible for.
Assist with staff weekly and monthly payroll records and monitor spending levels, keep financial and administrative records of till income and banking records. Maintain stock levels and order new supplies as required for bar, wine and catering supplies.
Contribute to the member offers to offer value for membership and plan for and actively promote services to enhance the reputation of Catering & Hospitality to members and their guests, visitors and the wider university community.
Perform any other reasonable duties requested by and including deputising and representing the Management in their absence.
Driving and a full driving licence will be an essential part of the position given the remote location and variable start/finish times for shifts, out of hours keyholder attendance responsibilities may be required for burglar and fire alarm activations and to assist transporting staff getting to and from work in the supplied staff vehicle.
Overnight sleeping arrangement to cover resident’s emergency cover in the managers absence on leave periods (shared with others).
If you have the experience required and can get to Loch Lomond with your own transport then please submit your CV.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
