Service Operations Manager (Stoke-on-Trent)

We are looking for a talented Service Operations Manager to join a growing and dynamic team in Stoke-on-Trent. This is an exciting opportunity to play a key role within the Service team, supporting the delivery of high-quality IT services while driving continuous improvement across operational processes.

In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead to guide the team and support strategic initiatives.

Key Responsibilities

• Support the Service Operations Lead in managing and developing the Service team.
• Mentor and coach team members through regular 1:1s and performancedevelopment.
• Oversee Change Management, ensuring infrastructure and customer changes are assessed, approved, and implemented with minimal risk.
• Manage Incident and Problem Management processes, including root cause analysis for major incidents.
• Analyse service performance data and identify opportunities for service improvement.
• Work closely with Transition Management to successfully onboard new or updated services into live operations.

This would suit someone with experience working within an IT service Operations or Service Management environment, knowledge of Incident, Problem, and Change Management processes in addition to some leadership experience.

ITIL V4 Foundation or Project Management Certifications (PMP, Prince2 Practitioner) are advantageous but not essential. Our client operates within the defence sector, so candidates must either hold current SC clearance or be willing and eligible to obtain it.

This is a great opportunity to join a business that s continuing to grow, where you ll have the chance to develop your career, take on new challenges, and play an important role in the team s ongoing success.

Project Manager - Business Change & IT
Location: Manchester (Hybrid working)
Salary: Circa £70,000 + Excellent Benefits

Are you a proactive and people-focused Project Manager looking to drive meaningful change? We’re working with a highly respected organisation in search of a Project Manager to support a wide range of business change and IT transformation initiatives.

With a strong pipeline of digital, IT, and customer-focused programmes, this role offers excellent variety and the chance to make a real impact. You’ll take ownership of project delivery-ensuring teams have the tools, clarity, and support needed to succeed.

Key Responsibilities:

• Lead the successful delivery of business change and IT projects across the organisation.
• Engage with stakeholders across multiple departments to build alignment and ensure progress.
• Maintain high standards of project documentation and reporting for audit and review.
• Balance agile and waterfall methodologies to suit project needs and ensure timely outcomes.
• Foster collaboration within a high-performing team, including managing other project managers, known for its strong delivery track record.

What You’ll Bring:

• Solid experience managing a diverse range of business change and IT projects
• Leadership/management experience
• Strong stakeholder communication, negotiation, and relationship-building skills.
• Proficiency in both Agile and Waterfall project environments.
• Recognised project management qualification (eg Prince2 or equivalent).
• Excellent documentation and presentation skills, with an eye for detail.

Why Join? This is a great opportunity to be part of a collaborative, high-performing team with a strong culture of support and success. The organisation offers excellent benefits and a flexible working model. Some on-site presence is required, so candidates must be within commuting distance of the Manchester office.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Job Title: Project Manager

Location: Birmingham

Salary: 33,000 - 40,000 per annum

Position: Permanent, Full-Time

Job Summary:

This is an agile technology Project Management role where you will have the opportunity to deliver unique and innovative tech solutions to customers from diverse industry sectors. Trading for over 12 years, the company is a well-known mobile app and web app development agency based in Birmingham’s well-known Jewellery Quarter. Working in the Project Team, you will coordinate the delivery of projects between our Development, UI/UX, Sales Teams and customers.

Job Role:

In this role you will have the opportunity to deliver uniquely innovative tech solutions to customers from diverse industry sectors. From the initial meetings, where business objectives are understood, to developing the project and handing over the finished product to our customer - the customer’s experience is at the centre of the role.

You’ll need strong stakeholder management skills, attention to detail, the ability to deliver succinct Project Status Reports to customers, and a keen eye on budgets and the project’s deadlines. This role is ideal for a proactive, well-organised individual who can spot project risks, mitigate them, and negotiate with stakeholders. It is also essential that you can problem solve, capture and document project requirements either as a technical specification, or within tickets.

This role is a great opportunity for you to develop your career as part of a successful technology business, using your existing customer liaising and project management experience to deliver successful app projects on time and within budget.

We are looking for evidence of transferrable skills that demonstrate you will work well with the team, have strong technical problem solving abilities, project management skills, and be capable of carrying out your roles and responsibilities. Whilst not necessary, a technical background, computer science degree, or experience working in a previous software company would be highly desirable. Project Management qualifications such as SCRUM or Prince2 are also desirable.

Deliverables and Responsibilities:

• Deliver end-to-end Agile project management using appropriate PM tooling, owning scope, timeline, budget, and outcomes.
• Own client success and satisfaction from kickoff to delivery, managing expectations and resolving risks/issues early.
• Lead discovery and planning to translate business objectives into clear requirements, priorities, and delivery plans.
• Lead and facilitate effective project meetings and communication across email, phone, and in-person channels, ensuring clear agendas, documented notes, defined actions, and timely status updates.
• Coordinate delivery across internal teams and external suppliers, ensuring dependencies, handoffs, and outputs align.
• Oversee quality and acceptance including UAT coordination and ensuring builds meet specifications, designs, and end-user needs.
• Manage support workflow by coordinating the ticket system to ensure timely, high-quality responses to client requests/issues.
• Drive continuous improvement through process optimisation, documentation, confident use of AI tools/methods, and coaching junior team members.

About you:

• Ability to run technology projects independently and autonomously, getting up to speed quickly and taking ownership with minimal supervision.
• Strong stakeholder management and communication skills, including confident telephone manner and professional written communication (emails, notes, documents).
• Strong listening skills to capture business objectives and translate them into clear requirements (technical specifications and/or well-written tickets).
• Excellent attention to detail, with the ability to spot “what-ifs”, knock-on effects, and wider impacts on scope, time, budget, and quality.
• Strong problem-solving and risk management skills, identifying issues early and driving practical mitigation.
• Competence using project management tools and workflows to manage timelines, budgets, actions, priorities, and deadlines.
• Ability to work effectively under pressure and manage competing deadlines while maintaining quality.
• Confidence using common productivity tools (word processing and spreadsheets), such as Microsoft Word and Excel.
• Willingness and ability to learn on the job, picking up new tasks quickly using available resources and team support.

Additional Information:

The job title and salary offered will be dependent on the candidate’s experience and demonstrated capability.

Applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of the following may also be suitable to apply for this role; Project Admin, Senior project manager, Project Administrator, Technology Project Manager, Scrum Project Manager, Scrum Master, Agile Practitioner, SCRUM Practitioner, Scrum Manager, Agile Manager, Digital Admin, UX Project Manager, UI Project Manager, Web Project Manager, AWS Project Manager, Tech Project Manager, General Admin Assistant, Lead Assistant, Lead Enquiries Assistant, App Project Administrator, App Project Assistant, Web Project Administrator, Web Project Assistant, Account Manager, Digital Account Manager, Project Support Analyst, Assistant Project Manager, Junior Project Assistant

About The Role

Currie & Brown is one of the leading international physical asset management and construction consultancies, dedicated to advising clients worldwide with our expertise and experience in multiple sectors and services. We are differentiated by our people, innovation and reputation with a genuine global office network.

Our people, from the first-day apprentice to senior management make our business what it is today. Everybody in the Currie & Brown family, no matter how experienced they are, plays their own unique part in our success and have fun along the way.

The role - what is it we would like you to do?

Due to our recent appointment onto the ASPRO framework for the North West and Central region, Currie & Brown are seeking several ambitious and highly motivated
Asset Protection Project Interface Managers and Scheme Project Managers with experience in the rail infrastructure sector to join our teams based in London, Manchester and Birmingham. We are looking for several people who can safely and seamlessly integrate externally funded projects into the railway environment, whilst minimising impacts on railway operations and operational infrastructure . Leverage knowledge and understanding of rail related risks and constraints to facilitate solutions that align with the external client objectives whilst meeting all stakeholder requirements. To provide guidance to the external client team to support adherence to relevant rail industry standards and processes.

Your Core duties will involve:
• Develop and deliver solutions for externally funded, high value, politically sensitive and multi-disciplinary projects (Levels of Control 2, 3 & 4) and where mandated, assure delivery in accordance with the GRIP lifecycle. Manage the seamless integration of all project risks affecting the operational railway.
• Engage with and manage the interface with internal stakeholders to enable compliance with governance and assurance processes. Facilitate compliance against the Railways Act and Network Licence and oversee the completion of deliverables.
• Interrogate the Client remit and programme and provide clarity of operational railway interface requirements, devising solutions to enable early and accurate decision making by the Client.
• Liaise with Construction Design Management (CDM) Client and other duty holders to establish principles for project compliance with the CDM Regulations.
• Support the interface with projects to secure and allocate resource and assure that delivery of projects is in compliance with processes and procedures. Assist in communicating progress against defined milestones and expectations, supporting implementation of contingency measures where necessary.
• Assist in facilitating agreement between all parties to identify which organisation acts as proposer for infrastructure changes in accordance with the Common Safety Method - Risk Assessment Regulations. Monitor and analyse all aspects of risk and performance over the project lifecycle.
• Review lessons learned and develop mitigation strategies with stakeholders to refine project proposals to facilitate successful delivery.
• Provide support to accident, incident & close call events, sharing outputs with client teams
• Build effective relationships with all stakeholders, manage expectations, champion project interests.
• Identify and progress opportunities to reduce asset and maintenance liabilities, resolving conflicting works and driving efficiencies.
• Assist in facilitating full recovery of costs in accordance with the Legal Agreement between the external party and the client.
What skills we are looking for from you
• Educated to degree level in a relevant discipline or equivalent experience
• Membership (or working towards membership) Association for Project Management
• Achieved PRINCE2 Foundation or equivalent.
• Knowledge of the operational railway and railway infrastructure
• Demonstrable experience of delivery of projects in the rail environment
• Excellent stakeholder management and communication skills
• Team player able to quickly build relationships and share knowledge acquired
• Demonstrable ability to constructively challenge the ideas of others with g ood evaluation and decision-making skills.
• Understanding of project commercial requirements & programme controls
• Knowledge of health, safety & environmental requirements and legislation including CDM Regulations and CSM-RA
• Knowledge and experience of project budget management.
• Knowledge of GRIP
Desirable
• Knowledge of investment, commercial and procurement practices.
• Previous experience working within Asset Protection
• Understanding of rail infrastructure maintenance techniques
• Knowledge of rail possessions/ isolations

About You

About Us

Why choose Currie & Brown?

Unlike some businesses, we prioritise for the long term and honour our commitments. We are compassionate and inclusive in the way we approach our work, and always look to invest in our people’s futures. Be it a desire to work internationally, a drive to progress, or even a curiosity to operate in a new sector, we are there for our people at every stage - providing advice, support and the structure to achieve. That is why so many of us have established and built successful careers here for so long.

We don’t offer just a job we offer a career with clear structured route to progression, and a track record of making international mobility happen with international moves encouraged on a permanent or secondment basis.

We are an international industry leader - Working for us provides the chance to work for a leading brand with a focus on excellence, being digitally-led in our approach, we present the chance to work on some of the world’s most prestigious projects and for some of the world’s top clients.

We want you to be able to bring your best self to work every day and that is why we firmly believe equality, diversity and inclusion should be taken seriously. Diverse people, backgrounds and experiences develop the most innovative of ideas, they are essential to our success, that is why we actively encourage applications from all backgrounds.

We are a truly independent business where our people are empowered to make quick, agile decisions that drive real impact. As part of Sidara, we collaborate directly with some of the world’s brightest partner brands in our industry, offering exciting opportunities to innovate and grow.