Field based - Wonderfield Group

Contract: Full Time Salary: £42,000 - £44,000 Contracted Hours: 40

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

You’ll have the opportunity to travel across the UK, working with diverse teams and environments. You’ll directly influence key business metrics—improving productivity, driving cost efficiency, and ensuring flawless execution. This is a highly collaborative role, giving you exposure to multiple functions and stakeholders across the business.

You

• Experience in food service or franchise training (fresh food retail preferred).

• Own PAC kiosk performance: Drive KPIs including sales, labour costs, and customer experience.
• Ensure operational readiness: Train teams to brand standards and support new/existing franchisees.
• Deliver on-site coaching and support during openings, relaunches, and interventions.
• Implement productivity improvements: Reduce waste and optimise processes.
• Analyse performance data and provide actionable recommendations.
• Lead change management and transformation initiatives.
• Foster cross-functional collaboration across Operations, IT, Finance, Food, and Marketing.
• Track and report on performance, risks, and improvement initiatives.

We’re proud to offer:

• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We’re committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Come roll with us and be part of something big . Celebrate glob

Customer Expert

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.

Start Date : 7 July 2026

• Salary : £26,436.80 per annum
• Location :Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE
• Shifts : Monday to Saturday between 7.00 am and 9.30 pm, Sunday 10.00 - 5.00 pm. Please note you must be able to work any shifts between these times.
• Training : 3 weeks
• Contract : Full Time Permanent (40 hours per week)
• Background Checking :

• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks
• 3 year employment history check

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training*\

PLEASE NOTE THAT WE WILL ALSO REQUIRE EVIDENCE OF ALL ADDRESSES IN THE LAST 5 YEARS.

What you’ll be doing

• Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.

• Resolving any queries customers may have with their banking which can bring challenge and reward.

• Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.

• Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

We need you to have

• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A digital first mindset that will help us achieve companywide expectations and brand growth.
• A caring, positive attitude with a genuine desire to exceed our customers’ expectations.

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration - You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

We’d love you to have …

• Working knowledge of Microsoft Office applications
• Some financial services experience.
• Knowledge of banking products
• Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.

Our Benefits

• On-line recruitment process, with potential job offer within 24 hours
• Refer & Earn Scheme
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Length of Service and monthly recognition awards
• Opportunities for career development and progression
• Employee welfare support with free access to our Mental Health Employee Assistance programme
• Pension Scheme

Something Extra

• Discounted holidays, flights and hotels
• Discounted utility bills
• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

NPD - Taiko Acton

Contract: Full Time Salary: £32,000-£33,600 Contracted Hours: 40

Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK.

• Hand on attitude required

• Carry out NPD factory and transport trials to test new concepts and ideas prior customer presentation; trial data collection and trouble shooting

• Document the trial outcome in reports (machine settings, yields, target pictures, weight check data). Raise issues with NPD team

• Attend process trials and project meetings leading up to new product launches

• Organise and document organoleptic over life assessments of new raw materials and products

• Assist NPD Inspector with inspection and yield trials

• Take part in implementing new machinery into the factory

• Arrange competitor samples for benchmarking exercises when required

• Organising new ingredient tastings and new product testing, collating information and comments into documents. Preparing organoleptic reports

• Responding to issues within VQMS touch actively and working closely with VQMS system owners to resolve issues within the system

• Assist in completion of essential NPD documentation, e.g. process flows

• Checking of product related factory documents, assisting in artwork approval

• Assist in creation of new outer case boxes and label cutter guides

• ph & water activity testing of new developed products and components

• Help with the organisation, preparation and distribution of customer samples

• Organise target pictures of new signed off products

• Generate indicated product cooking instructions

• Attend weekly taste panels

• Provide general support to the NPD Manager and engage in tasks to support the wider objectives of the company

We’re proud to offer:

• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We’re committed to responsibly sourcing and all our seafood, th

Operations - Taiko Acton

Contract: Full Time Salary: £13.97 Contracted Hours: 36

Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK.

We are seeking motivated and proactive Production Area Leader to support the Supervisors & Shift Managers in driving operational goals and maintaining quality standards within our Production Department. These roles are critical in ensuring production targets are met while maintaining strict adherence to food safety and quality standards across afternoon shifts.

Able to work in Afternoon Shift

• Support the Supervisor & Shift Manager in achieving operational objectives and delivering performance on shift.
• Ensure all Critical Control Points (CCPs) are consistently adhered to across all processes to maintain product safety and integrity.
• Take full accountability for process KPIs and overall production performance.
• Maintain high standards of service to both internal and external customers, promoting a positive team and company culture.
• Build and maintain effective relationships with support functions and cross-functional teams.
• Demonstrate flexibility and readiness to support team members and adapt to new challenges or changes.
• Proactively avoid conflict and foster positive, effective working relationships throughout the business.
• Ensure strict compliance with Health & Safety policies and regulations.
• Enforce adherence to all company and departmental policies and guidelines among team members.

We’re proud to offer:

• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We’re committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us:

Come roll with us and be part of something big . Celebrate global success across:

• Over 1500 retail kiosks globally (YO!, Panku, Mai Taiko

Operations - Maintenance

Contract: Full Time Salary: £26 per hour Contracted Hours: Two Twelve Hour Shifts

WEEKENDS ONLY

Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK.

We are looking to hire a Multi-Skilled Engineer who has passion to work in a food manufacturing industry with electrical and mechanical qualification.

• Ability To Work Under Pressure

Equipment & General Site Maintenance:
• Conduct routine inspections and preventive maintenance on a variety of food processing machinery, ensuring optimal functionality.
• Troubleshoot and diagnose issues in both electrical and mechanical systems, implementing effective solutions promptly.
• Execute repairs and replacements of faulty components, minimising equipment downtime.
• To deliver Plant Uptime & Maintenance KPIs through planned, preventative & predictive maintenance
• Traceable Reduction in MTTR
• Improve OEE
• High PPM output on pirana
• Minimize Non-conformance as per the set target.
• To action improvement work where necessary and control waste, .i.e. time, material and resource.

Electrical Work:
• Install, maintain, and repair electrical systems, controls, and wiring associated with food production equipment.
• Perform regular checks on electrical panels, sensors, and other components to ensure compliance with safety standards.
Mechanical Support:
• Maintain and repair mechanical components, such as motors, conveyors, pumps, and gearboxes.
• Collaborate with the maintenance team to address mechanical challenges and improve equipment reliability.

Automation and Controls:
• Work with programmable logic controllers (PLCs) and human-machine interfaces (HMIs) to troubleshoot and enhance automation processes.
• Collaborate with the automation team to implement upgrades and modifications for increased efficiency.
Safety and Compliance:
• Adhere to health and safety protocols, ensuring a safe working environment for yourself and your colleagues.
• Keep abreast of industry regulations and standards, implementing necessary changes to maintain compliance.
• Remove defective equipment, if necessary
• Undertaking workplace inspections and audits

Operations - Maintenance

Contract: Full Time Salary: £26 per hour Contracted Hours: 42

DAYS ONLY

Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK.

We are looking to hire a Multi-Skilled Engineer who has passion to work in a food manufacturing industry with electrical and mechanical qualification.

Equipment & General Site Maintenance:
• Conduct routine inspections and preventive maintenance on a variety of food processing machinery, ensuring optimal functionality.
• Troubleshoot and diagnose issues in both electrical and mechanical systems, implementing effective solutions promptly.
• Execute repairs and replacements of faulty components, minimising equipment downtime.
• To deliver Plant Uptime & Maintenance KPIs through planned, preventative & predictive maintenance
• Traceable Reduction in MTTR
• Improve OEE
• High PPM output on pirana
• Minimize Non-conformance as per the set target.
• To action improvement work where necessary and control waste, .i.e. time, material and resource.

Electrical Work:
• Install, maintain, and repair electrical systems, controls, and wiring associated with food production equipment.
• Perform regular checks on electrical panels, sensors, and other components to ensure compliance with safety standards.
Mechanical Support:
• Maintain and repair mechanical components, such as motors, conveyors, pumps, and gearboxes.
• Collaborate with the maintenance team to address mechanical challenges and improve equipment reliability.

Automation and Controls:
• Work with programmable logic controllers (PLCs) and human-machine interfaces (HMIs) to troubleshoot and enhance automation processes.
• Collaborate with the automation team to implement upgrades and modifications for increased efficiency.
Safety and Compliance:
• Adhere to health and safety protocols, ensuring a safe working environment for yourself and your colleagues.
• Keep abreast of industry regulations and standards, implementing necessary changes to maintain compliance.
• Remove defective equipment, if necessary
• Undertaking workplace inspections and audits

Documentation:

Technical - Taiko Acton

Contract: Full Time Salary: £29,000 - £31,000 Contracted Hours: 42

Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK.

As a Quality Assurance Officer at Taiko Foods, you are a detail-oriented, proactive, and highly organised professional with a passion for maintaining the highest standards in food safety and quality. You have a keen eye for identifying areas of improvement and thrive in ensuring that products meet both regulatory standards and customer expectations. Your experience in quality control and compliance will enable you to support our mission of providing safe, high-quality food products to our customers. You excel in a fast-paced environment, effectively communicate across teams, and are driven by the desire to deliver excellence in everything you do. If you are committed to upholding best practices and have a strong background in food quality management, we want you to be part of our team.

Quality Assurance & Compliance

• Ensure compliance with Food Safety and Quality Management System (QMS) procedures, including allergen controls.
• Conduct GMP (Good Manufacturing Practice) and COP (Compliance Observation Process) audits.
• Verify product compliance with factory specifications; report any deviations in legality, quality, or consistency.
• Monitor staff hygiene practices and report issues to the QA Manager.
• Maintain documented records as per QMS requirements or QA Manager instructions.
• Report and email all non-conformances to the QA Manager daily.
• Lead by example in adhering to procedures and company standards.

Operational Checks & Monitoring

• Perform daily temperature checks on chillers, freezers, and food products using calibrated probes.
• Quarantine and immediately report any non-conforming products or equipment.
• Collect and organize daily check sheets from factory areas.
• Ensure technical equipment is operational at all times.
• Calibrate and verify equipment as instructed by QA Manager.

Support & Collaboration

• Action requests from the QA or Quality Manager (e.g., sample collection, temperature checks).
• Support QCs in their routine tasks and provide guidance when needed.
• Be flexible in assisting with various duties within the Technical Department.
• Participate in taste panels.

We’re proud to offer:

• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.

Job Description

Hospital Engineer

Springfield Hospital - Chelmsford

Full Time 37.5 hours per week

The role

At Ramsay Health Care UK, a can-do approach is at the heart of all we do. That’s exactly what you’ll bring to Springfield Hospital as you support our maintenance team and any contractors in their daily duties, using the skills you’ve built as a tradesperson. Everything you do will help ensure that each person coming into the hospital for treatment enjoys the very best environment. Working with people across the hospital, you’ll need to be friendly, approachable, and very well organised. You’ll be valued for your skills and expertise and be rewarded for them with generous benefits from one of the largest independent healthcare providers in the UK.

Where you’ll be based

You will be based at Springfield Hospital, however you will participate in an on-call system that covers Oaks Hospital located in Colchester (1 in 6 weeks), whilst also attending Oaks Hospital as and when required.

What you’ll bring with you

• A very organised approach with an ability to work well under pressure
• Ability to work to deadlines
• Experience in line managing in a Maintenance Environment post apprenticeship or qualifications gained.
• Experience in managing and co-ordinating Contractors and Service Engineers
• City& Guilds Part 1/2, NVQ Level 2/3 or equivalent preferably in Mechanical or Electrical Engineering essential
• Time served apprenticeship in a Mechanical or Electrical biased discipline preferred
• Fire safety or Fire Risk Assessment training desirable
• Understanding of Quality Management, customer satisfaction and the continuous improvement process
• Duel or multi-skilled with the core preferably Electrical
• Comprehensive understanding of Health and Safety guidelines and applicable law
• Understanding of Legionella prevention requirements within Hospital buildings
• Excellent written/verbal communication and interpersonal skills
• Sound fault finding techniques
• IT aware / competent

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. “Our employees are Ramsay.” The skills and commitment of our employees forms the basis for our success.

We care.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it’s a belief that’s as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Job Description

Hospital Engineer

Springfield Hospital - Chelmsford

Full Time 37.5 hours per week

The role

At Ramsay Health Care UK, a can-do approach is at the heart of all we do. That’s exactly what you’ll bring to Springfield Hospital as you support our maintenance team and any contractors in their daily duties, using the skills you’ve built as a tradesperson. Everything you do will help ensure that each person coming into the hospital for treatment enjoys the very best environment. Working with people across the hospital, you’ll need to be friendly, approachable, and very well organised. You’ll be valued for your skills and expertise and be rewarded for them with generous benefits from one of the largest independent healthcare providers in the UK.

Where you’ll be based

You will be based at Springfield Hospital, however you will participate in an on-call system that covers Oaks Hospital located in Colchester (1 in 6 weeks), whilst also attending Oaks Hospital as and when required.

What you’ll bring with you

• A very organised approach with an ability to work well under pressure
• Ability to work to deadlines
• Experience in line managing in a Maintenance Environment post apprenticeship or qualifications gained.
• Experience in managing and co-ordinating Contractors and Service Engineers
• City& Guilds Part 1/2, NVQ Level 2/3 or equivalent preferably in Mechanical or Electrical Engineering essential
• Time served apprenticeship in a Mechanical or Electrical biased discipline preferred
• Fire safety or Fire Risk Assessment training desirable
• Understanding of Quality Management, customer satisfaction and the continuous improvement process
• Duel or multi-skilled with the core preferably Electrical
• Comprehensive understanding of Health and Safety guidelines and applicable law
• Understanding of Legionella prevention requirements within Hospital buildings
• Excellent written/verbal communication and interpersonal skills
• Sound fault finding techniques
• IT aware / competent

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. “Our employees are Ramsay.” The skills and commitment of our employees forms the basis for our success.

We care.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it’s a belief that’s as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Job Description

Hospital Engineer

Springfield Hospital - Chelmsford

Full Time 37.5 hours per week

The role

At Ramsay Health Care UK, a can-do approach is at the heart of all we do. That’s exactly what you’ll bring to Springfield Hospital as you support our maintenance team and any contractors in their daily duties, using the skills you’ve built as a tradesperson. Everything you do will help ensure that each person coming into the hospital for treatment enjoys the very best environment. Working with people across the hospital, you’ll need to be friendly, approachable, and very well organised. You’ll be valued for your skills and expertise and be rewarded for them with generous benefits from one of the largest independent healthcare providers in the UK.

Where you’ll be based

You will be based at Springfield Hospital, however you will participate in an on-call system that covers Oaks Hospital located in Colchester (1 in 6 weeks), whilst also attending Oaks Hospital as and when required.

What you’ll bring with you

• A very organised approach with an ability to work well under pressure
• Ability to work to deadlines
• Experience in line managing in a Maintenance Environment post apprenticeship or qualifications gained.
• Experience in managing and co-ordinating Contractors and Service Engineers
• City& Guilds Part 1/2, NVQ Level 2/3 or equivalent preferably in Mechanical or Electrical Engineering essential
• Time served apprenticeship in a Mechanical or Electrical biased discipline preferred
• Fire safety or Fire Risk Assessment training desirable
• Understanding of Quality Management, customer satisfaction and the continuous improvement process
• Duel or multi-skilled with the core preferably Electrical
• Comprehensive understanding of Health and Safety guidelines and applicable law
• Understanding of Legionella prevention requirements within Hospital buildings
• Excellent written/verbal communication and interpersonal skills
• Sound fault finding techniques
• IT aware / competent

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries, with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. “Our employees are Ramsay.” The skills and commitment of our employees forms the basis for our success.

We care.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it’s a belief that’s as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Job Advert

Project Transactional Finance Administrator

Fixed Term Contract – 12 Months

Location: Ashtead Hospital, Surrey Contract: Full Time, 12‑month Fixed Term Contract

The Project Transactional Finance Administrator will support the Finance Transformation project by delivering core transactional finance activity, specifically within the Accounts Receivable function. This will include, but is not limited to, credit control and billing activity during the transition to a centralised finance hub.

This role plays a key part in ensuring the financial stability of the organisation by supporting transactional finance activity as the centralisation project is rolled out. The post holder will work as part of a flexible, centralised resource pool and collaborate closely with hospital‑based teams and the wider Finance function.

Duties and Responsibilities

• Operate as part of a centralised resource pool, providing flexible support across billing and credit control functions based on business demand and project priorities
• Adapt quickly to changing workloads and priorities, reallocating effort to critical activities such as billing deadlines, cash collection targets or issue resolution during transition phases
• Support end‑to‑end billing processes during the transition into a centralised finance hub
• Invoice all accounts to patients, insurers, NHS and other third parties in a timely and accurate manner, responding effectively to issues or queries
• Escalate any issues with data collection that prevent coding and billing to the appropriate hospital team, raising persistent issues to the Billing Team Lead. Ensure all data collection requirements are met for coding and billing purposes
• Ensure parking management and Work in Progress are maintained below maximum acceptable levels
• Undertake outpatient coding and escalate back to the hospital coder where activity falls outside the outpatient procedure coding document
• Monitor and manage outstanding debts from private patients, insurance companies, NHS bodies and third‑party payers
• Follow up overdue accounts via telephone, email and written correspondence in accordance with company policies and procedures
• Ensure prompt cash collection to minimise risk within the debtors ledger
• Liaise with patients, insurers and NHS Shared Business Services to resolve billing queries or disputes in a prompt, professional and empathetic manner
• Reconcile accounts and investigate discrepancies, liaising with billing teams and site‑based operational staff to ensure adjustments or corrections are processed where required
• Escalate high‑risk or aged debt issues to the Finance Hub Manager
• Deliver excellent customer service to all stakeholders
• Support compliance with data protection and confidentiality regulations, including GDPR
• Receive and make telephone calls professionally and efficiently
• Provide general support to colleagues across the Finance team as required

Why Join Us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support wellbeing, work‑life balance and career development, because we are people caring for people.

Health, Wellbeing and Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) at three times base salary
• Private Pension, with Ramsay matching contributions up to 5 percent after a qualifying period
• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave plus bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family‑friendly policies, including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development and Recognition

• Training and development through the Ramsay Academy to support career progression
• Colleague recognition programme to celebrate and reward our people

Lifestyle and Everyday Perks

• Access to the Ramsay benefits platform offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant where available
• Free on‑site parking where available

About Us

Ramsay Health Care UK is a well‑established global hospital group with over 60 years’ experience. We operate in eight countries and employ over 88,000 staff who treat more than 8 million patients each year. We are one of the leading providers of independent hospital services in England and are recognised for our strong, longstanding partnership with the NHS.

We value people with a positive, can‑do attitude who want to make a difference in their work. The skills and commitment of our employees form the foundation of our success.

Our Ramsay Way culture recognises that people are our most important asset and has been central to our ongoing growth. We are proud of our Speak Up for Safety programme and ensure the patient is at the heart of everything we do.

We are committed to equality of opportunity for all.

We welcome applications and are happy to answer any questions prior to applying. Please note that we reserve the right to close this vacancy earlier than advertised to support a high‑quality recruitment process.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it’s a belief that’s as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.

Description

About the Role
Overseeing the learning and development on resort, the L&D Manager will support the Butlin’s team to have a fulfilling and memorable career. 
 
Whether you are leading a training session, working with resort leaders to develop their skills or specific skills within their teams, you will coach individuals on aspects of their personal development plans, so you will be able to build relationships quickly and inspire others to reach their potential. 
 
The Learning and Development Manager is the custodian of our culture and learning on resort and will lead a team of L&D coordinators and support our team of resort Navigators to deliver our First 90 Days programme “Learning to Butlin’s”. You will be a role model that leads by example and supports our Navigators, who work across the resort, training and developing our team, and bringing our culture to life. 
 
An eye for detail will be essential as you’ll set the standard for learning at Butlin’s from the basics of the training room set up, to your ability to identify the learning and development needs of departments and individuals. You’ll be easy to work with and be a natural collaborator, enabling you to work with others to produce training materials and effective and engaging sessions of the highest quality.
 
As someone who continues to work on their own development, you will be motivated by the opportunity to influence the positive trajectory of our teams’ careers, and you’ll work towards a consistently well understood and valued Learning and Development strategy.

Key Responsibilities

We are looking for a passionate and engaging individual who is able to communicate at all levels and will always role model the Butlin’s Values. You’ll not only be training our team and leaders to deliver the best possible service to our guests and team but also looking for new ways of developing people throughout their careers. Always listening out for opportunities for you to offer development solutions. 
 
Although this role is based on resort here at Bognor Regis, you will work closely with the L&D Managers at our other resorts and the central Learning and Development team. You will also have insight and influence on projects and strategies that will impact the whole of Butlin’s.
 
You’ll need to be versatile and be able to adapt quickly, as you will be providing learning on a vast array of topics from broad cultural or compliance training for all, to more specific unconscious bias or absence management workshops. (But don’t worry, we will show you how we do all of this here!) 
You’ll impact team members right through to the resort leadership team, and all will be looking for advice, guidance and support that back’s up the Grow element of our Get, Grow, Keep strategy. 
Consistency will be key, so you’ll do what you say you’re going to do and you’ll provide the resort team with a full training calendar, making it really easy for them to know what’s available.

Skills, Knowledge & Expertise

Operational experience within the hospitality industry as well as the ability to design & deliver specific training requirements would be the perfect match.
 
 You may be CIPD qualified or hold a coaching qualification and whilst this is advantageous, we are much more interested in your experience, your mindset, and your approach.

About Butlin’s

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!

Description

About The Role
Fixed Term Contract Until Early July

As a Helpdesk Operator for the Facilities Department, you should enjoy interacting with people, problem solving, and work at speed to reach a timely resolution for both our guests and team. 
 
 As part of this multitask role, you’ll use our systems to receive logged maintenance issues across the resort and liaise with the team leaders and team internally to instruct them of the maintenance issue and location. You’ll follow processes and ensure all stakeholders are kept up to date with the status of their job and advise the team of any calls that are urgent. 
 
 You’ll be on the ball - chasing and managing outstanding works to ensure that everything is completed within the designated time or escalated as required. 
 
 You’ll also be the first point of call for our contractors so must be able to manage this process effectively.

A Helpdesk Operator should, first and foremost, have excellent communication skills and be confident using computers and further technology.

Key Responsibilities

You’ll bring great organisational skills and a real attention to detail. You should have an ability to prioritise both your own workload and the workload allocated to the Facilities Department.
 In this role you’ll be working with multiple stakeholders so being a great team player is also essential.
 
 Previous experience in a similar role would be advantageous, however not essential as full training is provided.
 
 Our resort is open in the week and during the weekend.
 
 For this role you will be working to a rota of 5 days out of 7 including weekends 
 Shift Times: 08:00 - 16:30, 10.30 -19.00 and 13.30 - 22:00

Monday and Friday compulsory working days

About Butlin’s

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!

Description

About the RoleHead of Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution through our Guest Services department.

Ownership of the business strategy, ensuring you are reviewing and taking actions around improving the guest experience will be an essential part of the role.

This role will ensure it is driving our Clean and Fault Free (CAFF) approach to our accommodation and identifying opportunities for improving our focus on guest feedback and NPS growth. Accountability will also sit with the role for problem resolution through the Guest Services team which is driven predominantly through accommodation complaints and queries. This role will also cover all public venues and areas from a cleaning perspective.

The role will drive business strategy by setting clear goals and expectations whilst nurturing an environment that the team can perform at their best. 
You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort – most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries.

You will be accountable for dealing with complaints and ensuring that our ‘solve on site’ policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L.

You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met.

Time will be spent working closely with allocations and yield team to ensure awareness of arrival  numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action.

This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments.

You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they’re all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.

General Duties & Key Accountabilities

You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort – most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries.

You will be accountable for dealing with complaints and ensuring that our ‘solve on site’ policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L.

You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met.

Time will be spent working closely with allocations and yield team to ensure awareness of arrival  numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action.

This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments.

You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they’re all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.

About You

You should hold an excellent level of operational knowledge in cleaning or soft services, have an excellent level of hands-on experience in a guest relations or customer service leader role. You should have experience in leading large teams in fast paced environments with good financial knowledge with the ability to forecast and manage costs in line with budgets.

Be able to manage multiple priorities and adapt quickly to changing requirements, have experience in leading a mixture of permanent and temporary teams to deliver excellent standards

and hold the ability to effectively lead, coach and motivate team, even in times of high demand. Understanding different communication styles and have the ability to communicate well at all levels should be an asset of yours.

About Butlin’s

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!

Description

The role of a residential assistant manager is to support the overall delivery of high quality, safe, and well maintained accommodation across the Butlins diverse residential estate. This includes hard FM responsibility for multiple accommodation villages , and team (staff) accommodation .

Working closely with the Residential Facilities Manager, the role ensures exceptional guest and resident experience through effective day to day coordination, property standards management, and efficient maintenance planning.

The postholder leads and motivates a team of multiskilled technicians , providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining accommodation readiness, responding to technical issues, delivering small works, and supporting long term asset care strategies.

This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless accommodation experience for guests and team members alike.

KPIs

• Accommodation Repairs and maintenance NPS (Net Promoter Score) across resort

General Duties & Key Accountabilities

Leadership & People Management

• Ability to motivate and guide multiskilled teams.
• Confident in providing feedback, coaching, and supporting development.
• Calm, fair, and consistent leadership style.
• Clear and professional communication with guests, team members, and senior managers.
• Ability to translate technical issues into understandable information.
• Good listener, able to understand concerns and respond appropriately.
• Takes responsibility for standards across all accommodation areas.
• Follows through on issues until fully resolved.

ProblemSolving & DecisionMaking

• Can think on their feet during breakdowns, guest complaints, or operational challenges.
• Comfortable prioritising issues in a highpressure, fastmoving environment.

Organisational Skills

• Manages multiple sites and tasks at once.
• Keeps track of maintenance schedules, PPMs, and operational deadlines.
• Strong sense of structure and planning.
• Ensures accommodation standards, safety checks, and technical works meet required levels.
• Identifies early signs of wear, risk, or service failure.

Adaptability & Resilience

• Comfortable with seasonal peaks, unpredictable demands, and changing priorities.
• Remains professional and calm under pressure.

Team Collaboration

• Works closely with housekeeping, guest services, security, and facilities.
• Builds strong internal relationships to ensure smooth operations.

Empathy & Emotional Intelligence

• Understands team workloads and personal dynamics.
• Creates a positive, supportive working environment.

Operational Support

• Ensure tools, materials and parts are available and stock levels maintained for department.
• Work collaboratively with the wider facilities and projects team.
• Ensure minimal disruption to guests and operations when completing works.
• Undertake any reasonable duties as directed by the Butlins leadership team.

Guest & Team Experience

• Always focused on delivering great guest experience.
• Anticipates needs, solves issues proactively, and supports brand standards.

Experience & Qualification Requirements

• Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience.
• IOSH managing safely certification
• Full UK driving licence
• NEBOSH General certificate (desirable)
• Proven experience in residential accommodation, hotel operations or facilities management ideally within a resort/ holiday park or multi-site hospitality environment.
• Experience supervising a technical or maintenance team
• Experience managing contractors, supplier and service partners

Knowledge or awareness of :

• Legionella awareness
• Fire safety awareness
• Asbestos awareness
• Hotel style access systems (e.g. Kabba Locks)
• Strong fault-finding and problem-solving skills.
• Ability to work independently and prioritise workload.
• Good communication and teamwork skills.
• Flexible approach to working hours and operational demands.
• Understand and interpret technical drawings/instructions/process
• Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc

About Butlin’s

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!

Description

The Supervisor Plus role is new to Butlin’s and presents an amazing opportunity. This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department. They are the hands on operational driver of success.

Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.

The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.

You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.
All Supervisor Plus Accountabilities

• Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives. This will vary based on the department you are based.
• Ensuring team are being coached to deliver key targets linked to the department – e.g. retail upselling
• Responsibility for CAFF audits in accommodation
• Responsibility for other departmental audits based on the area based e.g. sales targets/ perfect serve etc.
• Driving add on sales and promotions where appropriate
• Ensuring all stock/ proposition is available for guests.
• Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
• Ensuring any guest feedback is captured.
• Monitors NPS and takes action where possible on guest feedback.
• Coach and develop the team to ensure departmental plans are met.
• Be a champion of the Butlin’s Values and Leadership Behaviours.
• Ensure we always have a focus on RPRPRT in the way we rota team.
• Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
• Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
• Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.
• Be the front facing, operational delivery responsible person – turning audits and observations into action.

Role Details:

Supervisor Plus – Buffets

Key Focus Areas Outside of Accommodation

As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues. The following areas outline the core expectations and focus points:

1. Food Safety Champion

• Lead by example in maintaining the highest standards of food safety and hygiene.
• Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines.
• Support regular compliance audits and immediately address any issues or risks.
• Promote a culture where food safety is everyone’s responsibility.

2. Creating a Warm, Welcoming Dining Experience

• Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin’s brand.
• Maintain an environment where families feel comfortable, relaxed, and well looked after.
• Step in to support guest queries and resolve issues promptly with empathy and professionalism.
• Role-model exceptional service standards to the team at all times.

3. Bay Replenishment & Food Quality

• Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items.
• Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations.
• Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages.
• Ensure the buffet always looks abundant, clean, and appealing to guests.

4. Coaching & Developing the Team

• Provide on-shift coaching to help team members build confidence and capability.
• Offer feedback that is constructive, timely, and focused on both performance and behaviour.
• Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices.
• Build a positive team culture where everyone feels valued, supported, and encouraged to grow.

Supervisor Plus – Bars & Shops

Key Focus Areas Outside of Accommodation

In addition to their responsibilities within the Accommodation team, the Supervisor Plus will also support the smooth operation and commercial performance of our Bars & Shops venues. The following areas outline the core responsibilities and focus points for this part of the role:

1. Coaching & Developing the Team

• Support team members in delivering exceptional guest experience across all Bars & Shops locations.
• Provide powerful coaching conversations on-shift focused on service confidence, great guest interactions, and consistent delivery of brand standards.
• Develop team capability in sales behaviours, including upselling, cross-selling, and product knowledge.
• Create a motivating, supportive environment where team members feel confident to engage guests and drive results.

2. Driving Sales & Spend Per Head

• Actively drive revenue by supporting the team to maximise Spend Per Head through:
• B-Serve: Encouraging efficient ordering and guest confidence using the platform.
• Team behaviours: Coaching strong suggestive selling and product recommendations.
• RPRPRT: Reinforcing the “Right Product, Right Place, Right Time” philosophy to ensure guests always have access to what they want, when they want it.
• Celebrate sales successes and share best practice to help the team continually improve.

3. Reducing Queues & Dynamic Deployment

• Monitor guest flow and proactively move team members to where they are needed most.
• Reduce queues by adjusting roles on the spot,  or repositioning team during peak times.
• Ensure guests experience minimal waiting and consistent, high-quality service.
• Support an agile, guest‑led way of working where the team responds quickly to changing demands.

4. Good Stock Practices

• Maintain strong stock control across Bars & Shops venues, ensuring availability without overstocking.
• Support accurate stock rotation, waste reduction, and compliance with stock handling procedures.
• Work with venue leadership to monitor variances and reinforce good habits with the team.

5. Operating in Line with Brand Standards

• Ensure venues are opened, operated, and closed following Butlin’s brand standards and operational procedures.
• Maintain a safe, clean, well-presented environment at all times.
• Support the team in delivering consistent product quality, accurate transactions, and great guest interactions.
• Carry out on-shift checks to ensure compliance, guest satisfaction, and operational readiness.

Supervisor Plus – Restaurants & QSRs

Key Focus Areas Outside of Accommodation

In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Restaurants and Quick Service Restaurants (QSRs). The following areas outline the key expectations for this part of the role:

1. Championing Food Safety

• Lead by example in consistently applying food safety and hygiene standards.
• Ensure all team members follow correct procedures, including allergen management, temperature checks, and appropriate cleaning cycles.
• Support compliance checks throughout service, swiftly acting on any issues.
• Foster a culture where food safety is understood, valued, and upheld by every team member.

2. Delivering a Warm, Welcoming Dining Experience

• Ensure every guest receives a friendly, engaging welcome that sets the tone for their meal.
• Create a relaxed, family‑friendly environment where guests feel supported and well looked after.
• Step in to resolve concerns quickly and confidently, maintaining a problems solving mindset.
• Demonstrate exceptional service behaviours for the team to model.

3. Coaching & Developing the Team

• Provide on‑shift coaching to support effective floor management, guest interaction, and service flow.
• Develop team capability in confidently engaging with guests, anticipating needs, and delivering smooth, attentive service.
• Support new team members with structured introductions to service standards and guest service expectations.
• Encourage a culture of continuous improvement, confidence, and positivity.

4. Driving Upselling of Starters & Desserts

• Coach the team to proactively recommend starters, desserts, and add‑ons as part of natural guest conversations.
• Reinforce product knowledge so the team can confidently guide guests through the menu.
• Share daily focus items or specials to help the team drive increased sales.
• Celebrate individual and team successes to build motivation and momentum.

5. Increasing Wet Sales

• Drive wet sales by ensuring drinks orders are taken quickly when seating guests.
• Coach the team on opening conversations with drinks suggestions to boost early revenue.
• Monitor service flow and step in to support during peaks to maintain swift beverage service.

6. Effective Checkbacks

• Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction.
• Empower team members to solve issues early, ensuring guests feel well taken care of.
• Use checkbacks as opportunities to reinforce upselling and add‑on sales where appropriate (e.g., additional drinks, sides, desserts)

7. Celebrating Success

• Recognise great performance on shift to build a positive, motivated team culture.
• Share wins across shifts to highlight what “great” looks like and encourage consistency.
• Create an environment where team members feel valued for their contributions.

Supervisor Plus – Splash

Key Focus Areas Outside of Accommodation
In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Splash pool. The following areas outline the key expectations for this part of the role:
Pool Operations

• Supervise the day-to-day operation of the swimming pool and associated leisure facilities.
• Ensure the pool area operates in line with health, safety and safeguarding procedures.
• Conduct regular poolside supervision and ensure lifeguarding coverage at all times.
• Support the delivery of pool activities, sessions and guest experiences.

Team Leadership

• Supervise and support lifeguards and pool team members during shifts.
• Provide guidance, coaching and on-the-job training.
• Allocate daily duties and ensure adequate staffing levels.
• Support recruitment, onboarding and performance management where required.

Health & Safety

• Ensure compliance with relevant safety legislation and industry standards (e.g., pool safety operating procedures).
• Carry out routine safety checks of the pool, plant room and surrounding areas.
• Respond to emergencies and incidents in line with emergency action plans.
• Maintain accurate records including pool tests, safety checks and incident reports.

Guest Experience

• Deliver a friendly and welcoming environment for guests.
• Support guests with queries and ensure safe use of facilities.
• Deal professionally with guest feedback or concerns.
• Promote a positive, family-friendly atmosphere.

Splash Standards

• Maintain high standards of cleanliness and presentation throughout the pool area.
• Ensure equipment is safe, maintained and stored correctly.
• Work closely with maintenance teams regarding any technical or facility issues.

Supervisor Plus – Sports & Activities

Key Focus Areas Outside of Accommodation
In addition to their Accommodation responsibilities, the Supervisor Plus will support the smooth and guest‑focused operation of our Sports and Activities Proposition. The following areas outline the key expectations for this part of the role:
Activity Programme Delivery

• Support the planning and delivery of a varied sports and activities programme suitable for guests of all ages.
• Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities.
• Ensure all sessions are delivered safely, professionally, and in line with resort standards.
• Encourage guest participation and create an inclusive and enjoyable environment.

Team Supervision

• Supervise sports and activities team members during shifts.
• Allocate daily tasks and activity sessions.
• Provide coaching, guidance, and on-the-job training to team members.
• Support recruitment, onboarding, and performance management where required.

Guest Experience

• Deliver exceptional guest service and engage with guests to enhance their holiday experience.
• Actively promote sports and activities sessions across the resort.
• Respond to guest queries, feedback, and complaints in a professional manner.
• Help create a vibrant and energetic atmosphere during activities and events

Health & Safety

• Ensure all activities are delivered in accordance with health and safety procedures and risk assessments.
• Carry out equipment safety checks and ensure facilities are maintained to a high standard.
• Manage incidents and accidents in line with resort procedures.
• Ensure safeguarding procedures are followed when working with children and families.

Facilities & Equipment

• Maintain sports equipment and activity areas to a high standard.
• Ensure equipment is stored safely and available for sessions.
• Work closely with maintenance teams to report and resolve facility issues.

KPIs

• Audits completed in accommodation & other departments
• Team training compliance across departments
• Health, Safety & Compliance Audits
• Guest NPS & Feedback
• Improved ENPS
• Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver
• Right People, Right Place, Right Time in all key areas

About You

• Excellent leadership skills with the ability to coach and support team in delivering key objectives.
• Strong attention to detail to be able to support with all audit/ observation-based activity.
• Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly
• Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives.
• Experience in working with multi skilled team to support other areas of the business based on guest demand.
• Demonstratable experience of leading teams to success, this includes proficiency in:
• Managing performance.
• Coaching team.
• Delivering team training.
• Setting standards and role modelling this behaviour.
• Excellent ability to communicate effectively at all levels.
• Able to manage multiple priorities and can adapt quickly to changing requirements.

Splash

• NPQL or Equivalent Qualification
• Previous experience in a swimming pool environment
• Strong knowledge of pool safety

Sports & Activities
 
Experience in working in a sports, leisure or activity environment.

About Butlin’s

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!

Description

To maintain, repair and ensure the safe operation of all electrical systems across the resort. The Resort Electrician supports the delivery of a safe, compliant and high-quality environment for guests and team members by carrying out planned and reactive electrical maintenance across accommodation, leisure facilities, entertainment venues, fairground areas and back-of-house operations.

General Duties & Key Accountabilities

Electrical Maintenance & Repairs

• Diagnose and repair faults on electrical systems, plant and equipment.
• Maintain electrical distribution systems, lighting, power supplies and control panels.
• Support the installation and commissioning of new electrical equipment and upgrades.
• Ensure minimal disruption to guests and operations when completing works.

Safety & Compliance

• Ensure all electrical work complies with current regulations (e.g. BS 7671 Wiring Regulations).
• Carry out routine safety checks, testing and inspections.
• Maintain accurate records of maintenance, testing and certification.
• Support statutory compliance including emergency lighting, fire alarm interfaces and PAT testing.
• Follow safe systems of work, risk assessments and permit-to-work procedures.
• Respond to emergency call-outs and support incident response when required.

Operational Support

• Support operational teams with electrical requirements for events, entertainment and seasonal attractions.
• Assist with fairground and leisure electrical systems where required.
• Liaise with contractors and oversee electrical works carried out by third parties.
• Ensure tools, materials and parts are available and stock levels maintained.
• Work collaboratively with the wider maintenance and facilities team.

Guest & Team Experience

• Work in a professional and guest-focused manner when operating in public areas.
• Provide technical advice and support to resort departments.
• Maintain high standards of housekeeping in all work areas and plant rooms.

Experience & Qualification Requirements

• City & Guilds and or/Diploma, or NEICH
• Proven experience as a qualified electrician in a commercial or multi-site environment.
• Strong fault-finding and problem-solving skills.
• Knowledge of electrical systems within hospitality, leisure or similar environments (desirable).
• Ability to work independently and prioritise workload.
• Good communication and teamwork skills.
• Flexible approach to working hours and operational demands.

About Butlin’s

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!

Description

About the Role

As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin’s. 
Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests’ safety is your priority. 
You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin’s, SIA and local licensing laws when working in our licensed venues

Typical working hours: Working variable shift patterns covering 8am - 8pm (day shifts) and 8pm - 8am (night shifts) qualified role is permanent, and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area.
SIA Door Supervisor Badge required

About You

You should have a​ hands on approach to work with an ability to work well under pressure whilst maintaining a positive ‘people person’ attitude. you should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary.

About Butlin’s

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!

Description

The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe, efficient and high-quality food and beverage experience for guests. The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand standards.

You will:

• Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality. 
• Implement operational and commercial plans provided by the Manager to support venue performance. 
• Support stock controls, cellar routines, product care and compliance standards. 
• Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance. 
• Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment.

KPIs

• Guest satisfaction/NPS
• Revenue and spend per head
• Labour cost vs budget
• Food safety audit scores
• Speed of service
• Team engagement and retention
• Stock/waste control

About You

• Experience managing or supervising a restaurant or high-volume F&B venue
• Strong team leadership and people management skills
• Experience managing rotas, labour and budgets
• Strong understanding of food safety and compliance
• Excellent guest service skills
• Ability to work in a fast-paced environment
• Strong organisational and communication skills

Desirable

• Experience in holiday parks, resorts or high-volume venues
• Personal licence holder
• Food safety qualification (Level 3 or above)
• First aid training
• Experience managing multi-outlet operations

About Butlin’s

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!

Location: Rogerstone

Hours: Monday to Friday

Competitive Salary + Car Allowance + Member of Senior Leadership + Autonomy

About Us:

2 Sisters Food Group is one of the largest food manufacturers in the UK, delivering high-quality, innovative products to leading retailers and foodservice providers. Our Meal Solutions division is committed to producing delicious, safe, and nutritious meals, and we are looking for a dynamic and experienced Head of Technical to lead our technical operations across one of Europe’s largest Ready Meals manufacturing site who solely produce for M&S.

The Role:

As Head of Technical, you will lead the site’s technical strategy and day-to-day operations, ensuring compliance with retailer standards and regulatory requirements while driving continuous improvement across food safety, quality, and hygiene functions.

You will work closely with senior operational leaders and customer technical teams to maintain audit readiness, strengthen processes, and ensure best-in-class standards across the site. Your primary focus will be ensuring all products meets rigorous food safety, quality, and regulatory standards while driving a culture of continuous improvement. You will also be expected to manage technical teams, oversee audits, and support business planning and strategy.

Key Responsibilities:

• Lead and develop the site’s technical, hygiene, and quality teams within a high-care food manufacturing environment
• Ensure full compliance with BRCGS standards and retailer requirements , including M&S Integrity
• Drive strong audit performance and maintain continuous audit readiness
• Lead incident management, investigations, and corrective action plans
• Oversee site hygiene standards, reviews, and continuous improvement initiatives
• Support and guide technical input into site fabrications and improvement projects
• Influence and collaborate with cross-functional teams to embed a strong food safety culture
• Manage multiple priorities within a fast-paced production environment

About You

We are looking for a credible, hands-on technical leader with experience operating at senior level within food manufacturing.

You will bring:

• Strong experience working with Marks & Spencer technical standards (highly desirable)
• Proven leadership of large technical or hygiene teams
• A track record of delivering strong results within high-volume food manufacturing sites
• Extensive experience with BRCGS audits and retailer compliance frameworks
• The confidence and communication skills to influence across a complex, fast-moving site environment

Qualifications (Preferred)

• Level 4 HACCP
• Level 4 Food Safety
• Lead Auditor certification

While qualifications are beneficial, proven experience and leadership capability are valued most highly .

Why 2 Sisters Food Group?

• Competitive salary and benefits package.
• Opportunities for career progression and professional development in a leading UK food manufacturer.
• A supportive, collaborative, and innovative working environment.
• A chance to make a tangible impact within a major food group committed to producing high-quality products.

How to Apply:

If you are an experienced, strategic leader in the food industry with a passion for quality and food safety, we would love to hear from you. Please submit your CV outlining your experience and suitability for the role.

#Meals01

Head Office - Wonderfield Group

Contract: Full Time Salary: £55,000 Contracted Hours: 40

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.

This role is perfect for someone who thrives on delivering projects from initiation through to full delivery. You’ll lead our digitals projects across 38 restaurants, manage major CRM and loyalty initiatives, and oversee projects across the EU. EPOS experience is essential — this is a critical, business-wide programme.

You’ll work closely with senior stakeholders across Technology, Operations, and Supply Chain, managing budgets, governance, and reporting, ensuring projects are delivered on time and to plan using a mix of Agile and Waterfall methodologies.

If you’ve successfully delivered digital or technology projects in operational or manufacturing environments, enjoy stakeholder-heavy roles, and want to make a real impact, I’d love to hear from you.

Key responsibilities

• Manage complex projects across business and technology teams using Agile and Waterfall methodologies

We’re proud to offer:

• Fantastic hybrid working environment working Mon- Thurs on site and generally Fridays from home.
• Opportunity to grow your career alongside with us with available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Group Personal Pension
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts.
• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We’re committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.

About us: