We’re looking for a proactive, customer-focused Second Line IT Support Analyst to help keep core systems running smoothly across the organisation. You’ll be the main escalation point for First Line Support, resolving complex issues and ensuring a secure, reliable IT environment that enables teams to deliver their best work.

Key Responsibilities

• Act as the escalation point for First Line Support
• Diagnose and resolve hardware, software, and network issues
• Manage user accounts, permissions, and security settings
• Support maintenance, upgrades, patching, and monitoring
• Maintain IT documentation and knowledge-base content
• Liaise with third-party suppliers as needed
• Identify recurring issues and recommend long-term fixes

What You’ll Bring

• Experience in Second Line Support or a similar role
• Ideally experience within a professional services environment
• Strong Microsoft Azure & Microsoft 365 administration skills
• Familiarity with service desk/ticketing systems
• Excellent troubleshooting and communication abilities
• Highly organised, proactive, and comfortable juggling multiple priorities

Excellent opportunity to work in a technical and highly professional It Support candidate looking to build their career.

You MUST be based in a commutable distance from Eastleigh, possess excellent communication skills and be presentable to peers and stakeholders. This is onsite

Senior Support Analyst - 2 days Southampton/3 days Remote - up to 41K

A growing technology company is looking for a Senior Support Analyst to join its IT support team. The role involves providing 1st-3rd line technical support to customers, maintaining internal systems, and assisting with software testing and implementation.

Key Responsibilities

• Log, diagnose, and resolve support issues.
• Provide timely responses to customer queries.
• Maintain internal systems and documentation.
• Test software fixes and implement updates.
• Escalate issues according to SLA requirements.
• Contribute to knowledgebase articles and process improvements.

Essential Skills

• Experience with Windows Client & Server operating systems.
• Experience working on a customer-focused support desk.

Desirable

• Microsoft SQL Server and SQL queries.
• VPN, IIS, and remote access technologies.
• Active Directory, networking, or Citrix experience.
• SQL Server SSIS Packages

Package

• 30-41K (depending on experience)
• Health scheme and potential bonuses
• Hybrid working with some travel

If you’re looking to join a friendly and inclusive culture that offers great career prospects, please get in touch today. We’d love to help you get your next role and enable you to fulfil your professional ambitions.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn’t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Role Overview

Working as part of a team of analysts and administrators across a range of contracts to specific service level agreements.

Key Responsibilities

Day to Day:

• Provide oversight of the receipt, identification, storage and withdrawal of all supported CIs & Assets
• Provide oversight of the management of the CI & Asset status throughout their life cycle
• Support the Product process manager in conducting configuration audits
• Identify and report on CI & Asset related anomalies where there is no linkage to an incident, request or approved change activity
• Provide guidance and support as part of the onboarding process
• Support SMO process owner and Product managers in the creation of processes & procedures
• Provide training

Essential Skills

• Knowledge of ITIL service management processes and practices
• Knowledge of Asset and Configuration management processes
• Recognised ITIL Foundation Computer Sciences Certificate or equivalent
• Experience and knowledge of MS Office packages (at intermediate/advanced level),

Desirable Skills

• 3 years of experience in a SACM role
• Hands on experience with ServiceNow and PowerBI
• Knowledge of or hands on experience with GITLAB or other similar repositories
• The ability to build positive working relationships at all levels of the business and work collaboratively across teams.
• Planning and documentation to support the Product areas in maintaining the configuration management system
• Propose the scope for service asset and configuration management, providing input to the Configuration management plan.
• Track, and report on the quality of the configuration management system
• Use data-driven insights to make informed decisions and drive continuous improvement.
• In collaboration with internal and external stakeholders, review opportunities for enhancements for improving the efficiency and effectiveness of the processes.
• Identify improvement opportunities for inclusion in the CSI register

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Technology Installation Engineer

Location: London & Home Counties (On the Road)
Salary: £30,000 – £38,000 per year (DOE) + Fully Maintained Company Van
Job Type: Full-Time | Permanent

About the Opportunity

I am proud to be recruiting on behalf of my client, a highly respected and established technology installation specialist with over 20 years of industry success.

Operating across London, Surrey, Hampshire, Sussex, and Berkshire, they deliver premium Hosted Telephony, Network/Wi-Fi, and CCTV solutions to both commercial clients and some of the UK’s most prestigious residential properties — including country estates and high-end London townhouses.

Due to continued growth, they are now seeking a skilled and enthusiastic Technology Installation Engineer to join their expanding team.

The Role

This is a fantastic opportunity for an experienced installation engineer who enjoys working in varied, high-quality environments and takes pride in delivering exceptional technical standards.

You will play a key role in the installation, configuration, and support of:

IP CCTV systems

Business and residential networks

Wi-Fi infrastructure

Telecoms systems

VoIP / Hosted telephony services

You will work across both residential and commercial sites, ensuring every installation meets the company’s premium standards.

Key Responsibilities

Installation and configuration of IP CCTV, networking, Wi-Fi, and telephony systems

Installation and support of VoIP / SIP / Hosted PBX solutions

CAT5/CAT6 structured cabling installation and termination

Commissioning and testing systems prior to client handover

Maintaining accurate job documentation

Delivering excellent customer service on-site

About You

We are looking for someone who can demonstrate experience in one or more of the following areas:

Essential Skills & Experience

Background in Telecommunications, CCTV, or Network Installations

Experience installing Wi-Fi hardware (e.g. DrayTek, Ubiquiti routers and switches)

Knowledge of PBX systems including Hosted (VoIP/SIP) solutions

Experience with IP CCTV systems (e.g. Hikvision)

Strong cabling expertise (CAT5/CAT6 installation to a high standard)

High attention to detail

Strong communication and organisational skills

Full UK driving licence

Right to work in the UK

Fluent English

Preferred Experience

Minimum 1 year in Telecommunications

Minimum 1 year in CCTV installations

If this role is of interest, then please give me a call on (phone number removed) or drop your CV across to

"SER-IN

Technology Installation Engineer

Location: London & Home Counties (On the Road)
Salary: £30,000 £38,000 per year (DOE) + Fully Maintained Company Van
Job Type: Full-Time Permanent

About the Opportunity

I am proud to be recruiting on behalf of my client, a highly respected and established technology installation specialist with over 20 years of industry success.

Operating across London, Surrey, Hampshire, Sussex, and Berkshire, they deliver premium Hosted Telephony, Network/Wi-Fi, and CCTV solutions to both commercial clients and some of the UK s most prestigious residential properties including country estates and high-end London townhouses.

Due to continued growth, they are now seeking a skilled and enthusiastic Technology Installation Engineer to join their expanding team.

The Role

This is a fantastic opportunity for an experienced installation engineer who enjoys working in varied, high-quality environments and takes pride in delivering exceptional technical standards.

You will play a key role in the installation, configuration, and support of:

• IP CCTV systems
• Business and residential networks
• Wi-Fi infrastructure
• Telecoms systems
• VoIP / Hosted telephony services

You will work across both residential and commercial sites, ensuring every installation meets the company s premium standards.

Key Responsibilities

• Installation and configuration of IP CCTV, networking, Wi-Fi, and telephony systems
• Installation and support of VoIP / SIP / Hosted PBX solutions
• CAT5/CAT6 structured cabling installation and termination
• Commissioning and testing systems prior to client handover
• Maintaining accurate job documentation
• Delivering excellent customer service on-site

About You

We are looking for someone who can demonstrate experience in one or more of the following areas:

Essential Skills & Experience

• Background in Telecommunications, CCTV, or Network Installations
• Experience installing Wi-Fi hardware (e.g. DrayTek, Ubiquiti routers and switches)
• Knowledge of PBX systems including Hosted (VoIP/SIP) solutions
• Experience with IP CCTV systems (e.g. Hikvision)
• Strong cabling expertise (CAT5/CAT6 installation to a high standard)
• High attention to detail
• Strong communication and organisational skills
• Full UK driving licence
• Right to work in the UK
• Fluent English

Preferred Experience

• Minimum 1 year in Telecommunications
• Minimum 1 year in CCTV installations

If this role is of interest, then please give me a call on (phone number removed) or drop your CV across to (url removed)

“SER-IN”

Software Support Analyst - Southampton (hybrid working)

Up to £41k

Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.

In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.

Key Responsibilities:

* Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues

* Assist in the implementation of software changes and updates in hosted and client environments

* Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction

* Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations

Requirements:

* A strong analytical thinker who thrives on solving complex problems

* Previous experience as a Support Analyst, able to hit the ground running

* Strong SQL skills and a solid general helpdesk/support background

* Experience with financial or business systems is highly beneficial

* Technically adept, able to troubleshoot complex issues beyond basic support

* Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure

* Any bespoke software support experience would be an advantage

Competitive salary up to £41,000 plus many other attractive benefits.

Ability to WFH 3-4 days per week once passed probation.

IT Applications Support Analyst

Circa £35k per annum

Southampton (Hybrid)

Permanent

?

Your New Role

Our client is a highly respected law firm operating within the professional services sector, seeking an experienced IT Applications Support Engineer to join their established Information Technology team. This role plays a critical part in supporting and optimising the firm’s core legal technology platforms, ensuring stability, performance, and continuous improvement across practice, case, and document management systems.

You will provide second and third line support across business-critical legal applications, acting as a subject matter expert for platforms such as iManage, SharePoint, Peppermint (or equivalent PMS/CMS systems), and their integrations with Microsoft 365. The role offers a balanced mix of BAU support and project-based work, including system upgrades, configuration changes, UAT cycles, and platform enhancements.

Working closely with Service Desk, Infrastructure teams, third-party vendors, and senior legal stakeholders, you will investigate and resolve complex incidents, analyse system performance and database behavior, and proactively identify opportunities for improvement. You will play a key role in ensuring systems operate securely, efficiently, and in compliance with regulatory standards within a highly regulated legal environment.

Ensuring Your Success

To succeed in this role, you will have proven experience supporting enterprise applications within a legal or professional services environment. A strong understanding of Document Management Systems (such as iManage or SharePoint), Practice/Case Management Systems (such as Peppermint, Elite, Aderant or similar), and matter-centric legal workflows is essential.

Experience supporting integrations with Microsoft 365 is required, alongside strong analytical and problem-solving skills. You will have hands-on experience writing and troubleshooting MS SQL Server queries, with a solid understanding of relational databases.

Knowledge of ITIL-based incident, problem, and change management processes is advantageous. Strong communication skills are essential, with the ability to translate technical issues into clear, business-friendly language for fee earners and senior stakeholders. A proactive mindset, strong attention to detail, and the ability to manage multiple priorities independently are key to thriving in this role.

In Return

In return, you will join a forward-thinking and collaborative IT team within a respected legal organisation, where technology plays a central role in driving operational excellence. Alongside a competitive salary and comprehensive benefits package, you will have the opportunity to contribute to meaningful system improvements, influence platform strategy, and support a high-performing professional services environment.

Software Support Analyst - Southampton (hybrid working)

Up to 41k

Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.

In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.

Key Responsibilities:

Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues

Assist in the implementation of software changes and updates in hosted and client environments

Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction

Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations

Requirements:

A strong analytical thinker who thrives on solving complex problems

Previous experience as a Support Analyst, able to hit the ground running

Strong SQL skills and a solid general helpdesk/support background

Experience with financial or business systems is highly beneficial

Technically adept, able to troubleshoot complex issues beyond basic support

Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure

Any bespoke software support experience would be an advantage

Competitive salary up to 41,000 plus many other attractive benefits.

Ability to WFH 3-4 days per week once passed probation.

IT Support Engineer Required to join an IT company based in Hampshire this role is paying £200 per day (Inside IR35)

Basingstoke - Onsite/Hybrid 1-month rolling contract

We’re looking for an IT Support Engineer to join on a rolling contract basis, providing BAU support across users, devices, and core systems.

The role

• Provide 1st/2nd line support via the service desk (remote and in person)
• Manage and resolve tickets within SLA, escalating where needed
• Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners)
• Update and maintain Active Directory and M365 accounts
• Support starter onboarding and leaver offboarding processes
• Monitor backups and asset management tools
• Liaise with 3rd parties for equipment repair and licensing

Skills needed

• Strong end-user support background, with experience in ticketing systems
• Good knowledge of Active Directory and Microsoft 365
• Confident troubleshooting PC hardware and peripherals
• Clear communicator at both technical and non-technical levels
• Able to prioritise and work calmly under pressure

Rates depend on experience and client requirements

Location: Field Based - to cover the South of England

Salary: £30k-£35k Depending on experience + Company Profit Share

Hours: 37.5 hours per week

The Role

This is a fantastic career opportunity for a Field Based IT Engineer with technical experience of end-user support and troubleshooting, onsite project delivery. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having strong communication and customer service skills.

Mileage will be paid at approved Mileage rates set by GOV UK.

Skills & Experience

• Strong verbal and written communication skills.
• Excellent interpersonal skills, able to engage technical and non technical users.
• Enthusiastic and methodical approach to incident resolution and request fulfilment.
• Skilled in coaching and mentoring for team development.
• Strong IT troubleshooting and problem solving abilities.
• Good knowledge of standard IT hardware (PCs, laptops, printers).
• Competent with Windows imaging and deployment tools.
• Proficient in installing and configuring Microsoft 365.
• Solid understanding of IT infrastructure, including servers and switches.
• Experience with network installs and comms cabinet patching.
• Knowledge of Microsoft Windows OS, including Server.
• Competent in Active Directory administration.
• Understanding of IP addressing, DNS and DHCP.
• Skilled in Group Policy troubleshooting.
• Familiar with virtualisation (Hyper V/VMware).
• This role is subject to a clear standard DBS check being received.

The Package

• Company Profit Share (first £3,600 is tax free)
• Company car including private use + mileage
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Ongoing training and support
• Pension Scheme.
• Private Medical Insurance including dental.
• Ongoing training and support.

About Them

Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.

They are an Employee Ownership Trust, a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage progression within their company for their colleagues, offering opportunities in other teams and departments.

Join their friendly company, where a great team and a positive culture await you.

Location: Field Based - to cover the South of England

Salary: £30k-£35k Depending on experience + Company Profit Share

Hours: 37.5 hours per week

The Role

This is a fantastic career opportunity for a Field Based IT Engineer with technical experience of end-user support and troubleshooting, onsite project delivery. The successful candidate must be technically astute across all areas of desktop and infrastructure, whilst having strong communication and customer service skills.

Mileage will be paid at approved Mileage rates set by GOV UK.

Skills & Experience

• Strong verbal and written communication skills.
• Excellent interpersonal skills, able to engage technical and non technical users.
• Enthusiastic and methodical approach to incident resolution and request fulfilment.
• Skilled in coaching and mentoring for team development.
• Strong IT troubleshooting and problem solving abilities.
• Good knowledge of standard IT hardware (PCs, laptops, printers).
• Competent with Windows imaging and deployment tools.
• Proficient in installing and configuring Microsoft 365.
• Solid understanding of IT infrastructure, including servers and switches.
• Experience with network installs and comms cabinet patching.
• Knowledge of Microsoft Windows OS, including Server.
• Competent in Active Directory administration.
• Understanding of IP addressing, DNS and DHCP.
• Skilled in Group Policy troubleshooting.
• Familiar with virtualisation (Hyper V/VMware).
• This role is subject to a clear standard DBS check being received.

The Package

• Company Profit Share (first £3,600 is tax free)
• Company car including private use + mileage
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Ongoing training and support
• Pension Scheme.
• Private Medical Insurance including dental.
• Ongoing training and support.

Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you.

2nd Line Technician

Location: Ringwood, Hampshire

Salary: £26,000 £30,000 DOE + Profit Share + Benefits

Hours: 37.5 hours per week; Hybrid home working after successful completion of probation

The Role

Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.

• Receiving technical escalations from 1st Line.
• Performing routine maintenance checks and updates.
• Supporting the 1st Line team and knowledge sharing.
• Progressing and closing incidents and requests.
• Liaising with internal and external customers.
• On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
• Role-specific training is available through Microsoft Learn.

Skills and Experience:

• A good knowledge of IT troubleshooting and problem solving.
• Experience within an IT customer service environment.
• Taking responsibility for your workload.
• Be helpful and approachable.
• Excellent time management skills.
• Good communicator.
• Working knowledge of ITIL.
• Experience using Microsoft services.

This role is subject to a clear standard DBS check being received.

The Package:

• Ongoing training and support.
• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including Dental.
• Free Parking.
• Hybrid Working.
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Our Client

Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.

They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments.

Join their friendly company, where a great team and a positive culture await you.

Are you an experiencedField Service Engineerlooking for a role with real autonomy, varied technical challenges and long-term stability?

Were hiring for a leading UK provider ofparking technology, access control and electronic payment systems. If you enjoy fault-finding, commissioning equipment and working directly with customers, this is a genuine career opportunity not just another service role.

This is a home-based position coveringDorset and Hampshire, supporting local authority and private sector sites.

Why This Role Stands Out

• Company van + tools provided
• Medical cash plan
• Pension scheme
• Permanent, stable employment
• Structured training at UK Head Office
• Work with innovative, technology-led systems
• High levels of autonomy and trust
• Growing, well-invested organisation

This is a recession-resilient sector where uptime, reliability and customer service genuinely matter.

The Role What Youll Be Doing

As a Field Service Engineer, youll provide front-line engineering support across customer sites, ensuring equipment is:

• Installed and commissioned correctly
• Maintained to manufacturer standards
• Diagnosed and repaired efficiently
• Supported in line with agreed SLAs

Youll work onelectrical and mechanical systems, including payment terminals, barriers, ANPR systems, ticketing equipment and associated hardware.

Daily responsibilities include:

• Electrical and mechanical fault finding
• Installation and commissioning of new equipment
• First-line customer training on system use
• Reactive callouts and preventative maintenance
• Accurate service documentation and reporting
• Direct liaison with customers on-site

Youll report to the Technical Support Manager and play a key role in maintaining service excellence.

What Were Looking For

We want practical, hands-on engineers with strong diagnostic skills.

Ideal background includes:

• Field Service Engineer experience
• Electrical or electro-mechanical fault finding
• Experience with barriers, parking systems, EPOS, access control, vending, ticketing, EV charging, CCTV or similar equipment
• Methodical approach to diagnostics
• Strong customer-facing communication skills
• Self-motivated and comfortable working independently
• PC literate (Microsoft Office and digital job systems)
• Full UK driving licence (max 6 points)
• Willingness to attend Doncaster HQ for training when required

Who This Would Suit

• Engineers currently servicing access control or security systems
• ATM / payment terminal engineers
• EV charging engineers
• Barrier / gate automation engineers
• EPOS field engineers
• Ex-forces engineers looking for a structured civilian role

If youre looking for a long-term Field Service Engineer role with stability, autonomy and technical variety apply today.

Location: Ringwood, Hampshire

Salary: £27k – £29k DOE + Benefits + Company Profit Share

Hours: 37.5 hours per week

The Role:

• Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers.
• You will be managing the incident and request lifecycle.
• Assist with operational Service Desk cover during busy periods.
• Identifying and reporting escalations and major incidents.
• Monitoring and reporting of service desk activity.
• Feeding in new and innovative ideas.
• Managing a team of Service Desk Technicians.

Skills and Experience:

To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.

You will also demonstrate:

• Accountability and responsibility for your workload.
• Helpful and approachable attitude.
• Excellent time management skills.
• You will have at least 12 months’ experience in a similar role.
• Ideally you will have had at least 12 months’ experience managing people, including day to day management e.g. absences, holidays, performance reviews.

This role is subject to a clear standard DBS check being received.

The Package:

• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including dental.
• Free Parking
• Hybrid Working
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Our Client

Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years.

They are an Employee Ownership Trust – a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments.

Join our client’s friendly company, where a great team and a positive culture await you.

Our client, operating within the retail sector, is seeking a Helpdesk Analyst to join their IT support team on a contract basis. This role is integral to ensuring seamless IT operations and maintaining high standards of customer service within the retail sector.

Key Responsibilities:You will be joining the IT support team where you’ll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence.Job Requirements:

• Strong troubleshooting and problem-solving skills
• Excellent communication abilities
• Ability to manage and prioritise multiple tasks
• Capability to work on a rotating shift schedule, including weekends

If you are a dedicated IT Service Desk professional with a passion for technology and delivering exceptional support, we invite you to apply now.

SOC Analyst Basingstoke (Hybrid) Full Time Up to £30,000 per annum + 5% pension contribution

A Microsoft Solution Partner have an exciting opportunity to join their growing Managed Service team as a Security Operations Centre (SOC) Analyst.

In this role, you will monitor security alerts, perform initial investigations, and escalate threats to senior analysts, helping to safeguard our clients digital environments. This is a unique opportunity to join a growing team at the forefront of ElysianIT s managed security services, contributing to a modern, agile, and customer-focused SOC offering.

We are looking for a motivated and curious security professional who has taken their first steps into the world of cyber defence whether through experience in a Security Operations Centre or another hands-on security role and is ready to develop their skills further.

The ideal candidate is someone with an inquisitive and analytical mindset, naturally driven to understand how systems, networks, and applications work. They should enjoy exploring customer environments, asking the right questions, and piecing together data points to understand what normal looks like so they can quickly identify when something isn t quite right.

What s in it for you?

• Working Monday-Friday, UK Business Hours
• Hybrid working: 2 days in the office per week (Basingstoke area)
• Mentorship and structured development in a growing SOC
• Funded CPD and certification support (training budget available)
• Quarterly social events

Key responsibilities

• Monitor security alerts and events from Microsoft Security Suite
• Perform initial triage and analysis of security incidents to determine severity and impact.
• Escalate verified incidents to the incident response teams.
• Ensure timely triage and remediation of any incidents
• Follow standard operating procedures (SOPs) for incident handling and escalation.
• Assist in improving standard operating procedures (SOPs)
• Assist in identifying tuning opportunities and reduction of false positives
• Communicate with customer stakeholders during incident investigation
• Maintain awareness of current threats and vulnerabilities relevant to customers.

Required Skills

• Basic understanding of cybersecurity principles and threat landscapes
• Experience working with Microsoft Security tools (Sentinel, Defender XDR, Entra ID)
• Basics in KQL (Kusto query language)
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills

Preferred Qualifications

• About 12 months of experience in a SOC or IT Support role
• Related certifications or actively working towards it (such as CompTIA Security+, CySA+, Microsoft SC-200)

What can you expect in return?

• Up to £30,000 per annum, depending on experience
• 5% Company pension contribution
• Hybrid working with around 60% home-based and 40% in the Basingstoke office

What s next? It s easy! Click APPLY now! We can t wait to hear from you!

Your data will be handled in line with GDPR.

Location: Field based to sites across Hampshire or Oxfordshire

Rate: £250 per day (Inside IR35)
Contract: 6 months initially, likely extension
Additional: Vehicle and fuel card provided for site visits

The Organisation

Our client is a UK policing organisation, delivering critical ICT services that directly support frontline and operational policing. Reliability, professionalism and security are essential in everything they do.

The Role

This is a field-based End User Devices (EUD) role providing hands-on installation, maintenance and support of ICT and voice devices across a wide geographic area. You will be a visible, customer-facing presence, ensuring officers and staff have the equipment they need to work effectively.

The role requires regular travel to Hampshire or Oxfordshire-based sites, Monday to Friday, and would suit an engineer who is comfortable working independently in live operational environments.

Key Responsibilities

• Install, configure and support end user devices including laptops, mobiles and hardware peripherals
• Diagnose and repair hardware and connectivity issues on site
• Set up and support Windows 10 devices, including user connectivity and authentication
• Work with Azure AD, SCCM and voice communications platforms
• Respond to service tickets and incidents, meeting agreed SLAs
• Liaise confidently with end users and third-party suppliers
• Maintain accurate records of work undertaken

Skills and Experience

• At least 2 years’ experience in a field-based IT support or engineering role
• 4+ years’ experience installing, repairing and supporting IT equipment and network connectivity
• Strong hands-on knowledge of end user device hardware and peripherals
• Practical experience with Windows 10, Azure AD, SCCM and voice comms
• Experience working to SLAs in a service-led environment

Location & Travel

• You must be based in or near Hampshire or Oxfordshire
• Willingness to undertake frequent travel to local sites is essential
• Full, clean UK driving licence required
• Vehicle provided for site visits (hire vehicle available for non-commutable journeys)

Security & Eligibility

• Current NPPV3, SC or DV clearance is highly desirable
• Eligibility for NPPV3 is essential
• Be a Full time UK resident with the right to work in the UK (no visa sponsorship)
• Have lived and worked in the UK continuously for the past 5 years, without extended periods overseas

Role Overview:

This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world’s largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience.

Flexible working hours between 8am and 6pm

The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client’s IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service.

Responsibilities:

• As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers.
• Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.
• To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines.
• Ensure assigned incidents are monitored, updated, and progressed in the system Real Time.
• Co-ordinate between clients and vendors to ensure timely resolution of problems.
• Provide a high degree of customer satisfaction in all work undertaken
• Maintain and manage parts in line with returns return process and deadlines.

Essential Skills:

• Applicant must have a full valid UK drivers’ licence, own car, and business insurance or should apply for it upon offer.
• Ability to resolve hardware issues and basic software problems
• Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
• Good understanding of IT systems and environments.
• Strong customer service skills
• Analytical and problem-solving mindset.

Preferred but not essential skills:

• MCSE certification
• Manufacturer Enterprise server certification
• SAN Server
• A+
• Network+/CCNA
• Dell/Other vendor Certification to Enterprise level or above
• Experience in a data centre and in smart space technology is advantageous.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

At T V S D we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are T V S D.

The primary role is to support the helpdesk and infrastructure teams. Activities include building, maintaining and operating TUV SUD UK IT infrastructure as well as supporting the UK userbase. In addition, the successful candidate will work on other IT projects on the IT roadmap. This position will give the successful candidate an opportunity to work within a busy, professional IT department in a team environment as well as working directly with the various business areas within TUV SUD in the UK.

The role will be based in Fareham but travel to other offices throughout the UK may be required from time to time.

Please note this is a 12 month placement.

Essential Criteria:

The successful candidate will:

• Be currently studying for a degree in Computer Science or a similar IT based discipline
• Be a good communicator on a personal and written level

Desirable Criteria:

• Knowledge of Windows desktop and server administration
• Linux administration
• Active Directory user and group management
• Microsoft Office applications (including Word and Excel)
• Scripting languages (e.g. PowerShell, VBScript)
• TCP/IP networking
• Have a keen interest in technology
• Possess a full UK driving licence

Further information:

T V S D in the UK offers a competitive salary and benefits package that includes a minimum of 33 days holiday entitlement (for full-time employees, including public holidays), a contributory Group Personal Pension Plan and a non-contributory Group Life Assurance Scheme. We also offer various Salary Exchange/Sacrifice schemes (buying/selling holiday, cycle to work scheme, pensions), incentive schemes and comprehensive wellbeing support (Employee Assistance Programme, Dental Scheme and Occupational Health services). Dependent on their role, employees may also be eligible for hybrid/permanent home-working, a Company Car/Car Allowance and Private Medical Insurance

At T V S D, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with T V S D Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of T V S D. Click here to find out more about Diversity at T V S D.

2nd Line Technician

Location: Ringwood, Hampshire

Salary: £26,000 £30,000 DOE + Profit Share + Benefits

Hours: 37.5 hours per week; Hybrid home working after successful completion of probation

The Role

We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.

• Receiving technical escalations from 1st Line.
• Performing routine maintenance checks and updates.
• Supporting the 1st Line team and knowledge sharing.
• Progressing and closing incidents and requests.
• Liaising with internal and external customers.
• On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
• Role-specific training is available through Microsoft Learn.

Skills and Experience:

• A good knowledge of IT troubleshooting and problem solving.
• Experience within an IT customer service environment.
• Taking responsibility for your workload.
• Be helpful and approachable.
• Excellent time management skills.
• Good communicator.
• Working knowledge of ITIL.
• Experience using Microsoft services.

This role is subject to a clear standard DBS check being received.

The Package:

• Ongoing training and support.
• Company Profit Share (first £3,600 is tax free).
• 22 days annual leave plus bank holidays, increasing with length of service.
• Birthday as additional paid leave.
• Additional paid leave (dependent on company performance).
• Company sick pay policy.
• Pension Scheme.
• Private Medical Insurance including Dental.
• Free Parking.
• Hybrid Working.
• Progression opportunities.
• Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.

We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.

Join our friendly company, where a great team and a positive culture await you.

Main Duties

• Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules.
• Creation of both internal and external reports requiring a good working knowledge of MS Excel
• Build and carry out daily tasks to support our processes and contribute to process improvement and documentation.
• Processing and submission systems Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details.
• Change & Incident Management responsibility for understanding and supporting the Change and Incident process and procedure.
• Support the testing and onboarding of customers across our product range.
• Support the testing team for all transaction types, using external specifications to validate testing

Skills and Experience

• Previous Customer Service experience and first line or second line support or helpdesk knowledge
• Strong technical mindset with a knack for troubleshooting
• Good time management, attention to detail, clear communication, and good interpersonal customer service skills
• Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team.
• Flexible in approach to work
• Experience working with Windows operating systems and Office 365.
• Good English literacy and language skills, translating technical into plain English.
• A trustworthy individual who is not afraid to ask for help if needed.
• Confident decision-maker and able to demonstrate sound judgement.
• Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks.
• Desire and experience to improve processes and controls using your creative thinking.
• Good analytical skills.
• Good at problem solving including identifying, analysing, and solving problems of behalf of customers.

Other Details

• £26-28K - paid weekly
• Temp to Perm
• On site parking
• Pension
• Fully on-site role
• 36.5 hour working week day shift