SAP GRC Support Engineer (Process Control / ERM) - Remote

We’re looking for a Senior SAP GRC Support Engineer to support global clients across Process Control & Enterprise Risk Management environments.

This is a fully remote role within a high-performing 24/7 support team, working across complex SAP landscapes (ECC, HANA, NetWeaver).

The Role

• Provide hands-on support for SAP GRC Process Control & ERM
• Troubleshoot and resolve complex functional & technical issues
• Support customised, multi-system SAP environments
• Act as a key point of contact for assigned clients
• Deliver fixes, enhancements, and data corrections
• Work closely with a global remote support team

What You’ll Need

• Strong experience in SAP GRC Process Control & ERM
• Background in SAP support (not just project delivery)
• Experience across ECC / HANA / NetWeaver environments
• Ability to debug, troubleshoot and resolve complex issues independently
• Strong understanding of SAP integrations and business processes

Details

• Fully remote
• Long-term support environment
• 24/7 team (flexibility required)
• Ideal for someone who enjoys problem-solving vs project delivery

Design, deliver and support Microsoft 365 solutions that help customers work better every day.

At Intercity, we help organisations work smarter, safer and more collaboratively. As a Microsoft 365 Specialist, youll play a key role in delivering modern workplace solutions that genuinely improve how our customers work.

This is a hands-on, customer-facing role that blends consultancy, solution design and technical delivery. Youll support pre-sales activity, lead end-to-end Microsoft 365 projects and act as an escalation point for complex challenges while continuing to grow your own technical expertise.

Youll be part of a friendly, supportive Cloud Solutions team, working closely with customers to get the most from Microsoft 365.

What youll be doing as a Microsoft 365 Specialist:

Delivering Microsoft 365 solutions

• Acting as a technical specialist across Microsoft 365 including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Purview and Copilot
• Delivering end-to-end projects such as tenant setups, email and file migrations and SharePoint intranet builds
• Designing and tailoring solutions around customer needs and real business outcomes

Pre-sales support and customer workshops

• Supporting pre-sales conversations by shaping technical solutions and contributing to proposals and designs
• Delivering Microsoft-led workshops, demos and adoption sessions to help customers explore and adopt Microsoft 365

Security, governance and best practice

• Implementing Microsoft 365 best-practice frameworks and governance models
• Configuring security and compliance features including Defender for Office 365, Purview Information Protection, DLP and retention policies
• Making sure customer environments meet security and compliance expectations

Technical delivery and escalation support

• Carrying out hands-on configuration including tenant setup, hybrid integrations, policy management and automation scripting
• Providing escalation support on complex Microsoft 365 issues
• Ensuring solutions are stable, tested and ready for handover into support

Documentation and handover

• Producing clear, practical documentation, user guides and handover materials
• Supporting a smooth transition of delivered solutions into BAU support or managed services

Continuous improvement

• Keeping up to date with Microsoft 365 changes and new capabilities including Copilot
• Sharing ideas and feedback that help improve Intercitys Modern Workplace services

What were looking for

Experience in:

• Designing and delivering Microsoft 365 solutions in a customer-facing or consultancy role
• Working across core Microsoft 365 services like Exchange, SharePoint, Teams and OneDrive
• Implementing security and compliance features within Microsoft 365
• Explaining technical solutions in a clear and practical way
• Taking ownership of your work and seeing things through to completion

What We Offer:

• 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
• Annual pay reviews.
• Holiday buy scheme.
• All-company bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.
• Active social calendar.
• A strong focus on developing our people.

About The Company

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:

• Customer Net Promoter Score of +92
• Gold Award Investors in People Accreditation
• Employer of the Year 2025 - British Business Excellence Award
• Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Company description

Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world’s biggest organizations, across sports, media, and broadcasting.

Through the latest AI technologies and machine learning, we combine decades’ worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.

How do we add value?

• Media outlets add a little magic to their coverage with our stats and graphics packages.
• Sportsbooks can offer better predictions and more accurate odds.
• The world’s top coaches are known to use our data to make critical team decisions.
• Sports commentators can engage with fans on a deeper level, using our stories and insights.

Anywhere you find sport, Stats Perform is there. However, data and tech are only half of the package. We need great people to fuel the engine.

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of ‘behind the scenes’ support staff, you’ve got all the ingredients to make it a magical experience!

Job description

• Lead and conduct complex, intelligence-led investigations into data theft and streaming piracy using an all-source approach.
• Collect, preserve, and document digital evidence from various sources, including online networks, dark web marketplaces, and compromised systems, in compliance with legal standards.
• Utilise OSINT, HUMINT and CYBINY/DNINT and other cyber threat intelligence to uncover patterns, identify infringers, and develop attribution information.
• Identify and implement new anti-piracy technologies.
• Collaborate with internal IT, Products, and Sales teams, as well as external partners, industry peers, legal counsel, and law enforcement agencies to share threat intelligence and coordinate enforcement actions.
• Prepare comprehensive investigative reports and other documentation as needed to support enforcement efforts

Required profile

• Experience: A minimum of 3+ years of experience in IT investigations, digital forensics, cyber security, internet investigations, content protection and illegal stream prevention, law-enforcement or a related operational field. The right candidate will have experience with a combination of the following industry-standard tools and methodologies:
  • OSINT, HUMINT and CYBINY/DNINT
  • Maltego for graphical link analysis and SpiderFoot for automated data gathering.
  • DomainTools and WhoisXML API to analyze domain infrastructures and track ownership history.
  • Shodan and Censys to identify unauthorized data-scraping.
  • Magnet AXIOM Cyber, OpenText Encase, or Exterro FTK for data collection and deep artifact analysis.
  • Wireshark for packet-level network traffic analysis and Volatility for memory forensics.
  • Flashpoint, Recorded Future, or Flare to monitor illicit marketplaces and encrypted chat channels (e.g., Telegram).
  • Ahmia or TorBot for proprietary asset searches.
  • Chainalysis, TRM Labs, or 1 Trace to for blockchain tracking.
  • CSI Linux for forensic investigative tasks.
  • PYTHON, JAVA SCRIPT, HTML or SQL for repetitive search tasks and data processing.
• Strong analytical skills, critical thinking, curiosity, and persistence to pursue complex leads.
• Excellent written and verbal communication skills.
• Familiarity with cybercrime laws and evidence handling procedures.
• A high degree of professionalism, discretion, and good judgment.
• Flexible ability to supervise colleagues and matters across varied time zones and work cross-functionally with others in a global setting.

This role offers a unique opportunity to combine investigative skills with a passion for sports and technology, directly contributing to the protection of a valuable and unique data and AV ecosystem.

What we offer

We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform you can make a difference, by using your skills and experience every day, you’ll feel valued and respected for your contribution.

We take care of our colleagues

We like happy and healthy colleagues. You will benefit from things like Mental Health Days Off, No Meeting Fridays, and flexible working schedules.

We pull together to build a better workplace and world for all.

We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.

About the opportunity

Netcom Training s government-funded IT Support course is your shortcut to breaking into IT and launching a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised CompTIA Tech+ certification. Upon successful completion of the course, participants are guaranteed an interview with one of our partner employers.

Course details

• Duration: 13 weeks
• Format: Online, practical workshops
• Schedule:
  • Mon-Thur 6-9pm

What you ll learn

• Setting up and maintaining secure networks
• Configuring and integrating desktop and mobile devices
• Applying cloud security and disaster recovery methods
• Understanding IT systems, legislation and business operations

Additional benefits

• High-impact employability workshops
• Six months access to online employability courses
• Ongoing career support

Eligibility

To apply, you must:

• Live in the West Midlands
• Be aged 19 or over
• Earn below the gross annual wage cap of £34,194 (West Midlands)
• Not currently be undertaking any other government-funded training
• Not be in the UK on a student, graduate, postgraduate or sponsorship visa, or as a dependent of someone who is

Cost

Free government-funded course

Kickstart Your Career in Ethical Hacking – With Guaranteed Job Opportunities

Are you ready to break into one of the fastest-growing industries? Cyber professionals are in high demand worldwide, and Newto Training can help you become one of them.

Our Ethical Hacker Career Programme is designed to give you industry-recognised certifications, practical work experience through project work, and the skills employers are looking for. Whether you’re new to IT or looking to transition your skills, we’ll get you job-ready and connect you with our partner companies to help you secure your first role.

What You’ll Achieve:

• Globally recognised certifications: Microsoft Azure Fundamentals, Certified Cybersecurity Technician (CTT), Certified Ethical Hacker (CEH) & Forescout FSCA (free exam re-sit included)
• Hands-on project work that counts as real-world experience, including:
• Troubleshooting, Printer Management, Back Up/Disk Partition, and Network Mapping
• Networking with Cisco: Wireless Management, VLANs, Routing Protocols, Server Management, and Port Security
• Microsoft Azure: IaaS & PaaS deployment, Storage Management, Virtual Networks, Security, and IoT solutions
• SIEM Technologies (Splunk) for security monitoring and analysis
• Vulnerability Management using Tenable

What You’ll Get:

• 100+ hours of live, instructor-led online training
• Direct experience simulating the challenges you’ll face in the workplace
• Skills that certify your ability to protect, monitor, and manage IT environments
• A guaranteed route into employment through our network of hiring partners

At Newto Training, we don’t just teach you theory, we make sure you leave with the skills, certifications, and experience to step straight into your first role.

Ready to launch your cyber career? Apply now and secure your place today.

Course cost - £3495, or, £291.25 per month

We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees.

Kickstart Your Career in Ethical Hacking – With Guaranteed Job Opportunities

Are you ready to break into one of the fastest-growing industries? Cyber professionals are in high demand worldwide, and Newto Training can help you become one of them.

Our Ethical Hacker Career Programme is designed to give you industry-recognised certifications, practical work experience through project work, and the skills employers are looking for. Whether you’re new to IT or looking to transition your skills, we’ll get you job-ready and connect you with our partner companies to help you secure your first role.

What You’ll Achieve:

• Globally recognised certifications: Microsoft Azure Fundamentals, Certified Cybersecurity Technician (CTT), Certified Ethical Hacker (CEH) & Forescout FSCA (free exam re-sit included)
• Hands-on project work that counts as real-world experience, including:
• Troubleshooting, Printer Management, Back Up/Disk Partition, and Network Mapping
• Networking with Cisco: Wireless Management, VLANs, Routing Protocols, Server Management, and Port Security
• Microsoft Azure: IaaS & PaaS deployment, Storage Management, Virtual Networks, Security, and IoT solutions
• SIEM Technologies (Splunk) for security monitoring and analysis
• Vulnerability Management using Tenable

What You’ll Get:

• 100+ hours of live, instructor-led online training
• Direct experience simulating the challenges you’ll face in the workplace
• Skills that certify your ability to protect, monitor, and manage IT environments
• A guaranteed route into employment through our network of hiring partners

At Newto Training, we don’t just teach you theory, we make sure you leave with the skills, certifications, and experience to step straight into your first role.

Ready to launch your cyber career? Apply now and secure your place today.

Course cost - £3495, or, £291.25 per month

We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees.

Kickstart Your Career in Ethical Hacking – With Guaranteed Job Opportunities

Are you ready to break into one of the fastest-growing industries? Cyber professionals are in high demand worldwide, and Newto Training can help you become one of them.

Our Ethical Hacker Career Programme is designed to give you industry-recognised certifications, practical work experience through project work, and the skills employers are looking for. Whether you’re new to IT or looking to transition your skills, we’ll get you job-ready and connect you with our partner companies to help you secure your first role.

What You’ll Achieve:

• Globally recognised certifications: Microsoft Azure Fundamentals, Certified Cybersecurity Technician (CTT), Certified Ethical Hacker (CEH) & Forescout FSCA (free exam re-sit included)
• Hands-on project work that counts as real-world experience, including:
• Troubleshooting, Printer Management, Back Up/Disk Partition, and Network Mapping
• Networking with Cisco: Wireless Management, VLANs, Routing Protocols, Server Management, and Port Security
• Microsoft Azure: IaaS & PaaS deployment, Storage Management, Virtual Networks, Security, and IoT solutions
• SIEM Technologies (Splunk) for security monitoring and analysis
• Vulnerability Management using Tenable

What You’ll Get:

• 100+ hours of live, instructor-led online training
• Direct experience simulating the challenges you’ll face in the workplace
• Skills that certify your ability to protect, monitor, and manage IT environments
• A guaranteed route into employment through our network of hiring partners

At Newto Training, we don’t just teach you theory, we make sure you leave with the skills, certifications, and experience to step straight into your first role.

Ready to launch your cyber career? Apply now and secure your place today.

Course cost - £3495, or, £291.25 per month

We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees.

Kickstart Your Career in Ethical Hacking – With Guaranteed Job Opportunities

Are you ready to break into one of the fastest-growing industries? Cyber professionals are in high demand worldwide, and Newto Training can help you become one of them.

Our Ethical Hacker Career Programme is designed to give you industry-recognised certifications, practical work experience through project work, and the skills employers are looking for. Whether you’re new to IT or looking to transition your skills, we’ll get you job-ready and connect you with our partner companies to help you secure your first role.

What You’ll Achieve:

• Globally recognised certifications: Microsoft Azure Fundamentals, Certified Cybersecurity Technician (CTT), Certified Ethical Hacker (CEH) & Forescout FSCA (free exam re-sit included)
• Hands-on project work that counts as real-world experience, including:
• Troubleshooting, Printer Management, Back Up/Disk Partition, and Network Mapping
• Networking with Cisco: Wireless Management, VLANs, Routing Protocols, Server Management, and Port Security
• Microsoft Azure: IaaS & PaaS deployment, Storage Management, Virtual Networks, Security, and IoT solutions
• SIEM Technologies (Splunk) for security monitoring and analysis
• Vulnerability Management using Tenable

What You’ll Get:

• 100+ hours of live, instructor-led online training
• Direct experience simulating the challenges you’ll face in the workplace
• Skills that certify your ability to protect, monitor, and manage IT environments
• A guaranteed route into employment through our network of hiring partners

At Newto Training, we don’t just teach you theory, we make sure you leave with the skills, certifications, and experience to step straight into your first role.

Ready to launch your cyber career? Apply now and secure your place today.

Course cost - £3495, or, £291.25 per month

We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees.

Prospero Teaching is seeking an experienced and motivated Candidate Manager to join our growing team, supporting our specialist therapy division. This is an exciting opportunity for someone with a strong background in managing and supporting therapy professionals within education or healthcare recruitment.

The Role

As a Candidate Manager, you will be responsible for sourcing, onboarding, and supporting candidates across a range of therapy disciplines, including:

• Speech & Language Therapists
• Occupational Therapists
• Play Therapists

You will act as a key point of contact for candidates, ensuring a smooth recruitment journey from initial engagement through to placement.

Key Responsibilities

• Manage and support a caseload of therapy candidates
• Conduct candidate registrations, interviews, and compliance checks
• Build and maintain strong relationships with therapists
• Support consultants with candidate availability and placement needs
• Ensure all safeguarding and compliance requirements are met
• Provide ongoing candidate care and support

About You

• Proven experience supporting or recruiting Speech & Language Therapists, Occupational Therapists, or Play Therapists
• Strong understanding of therapy roles within education or healthcare settings
• Excellent communication and relationship-building skills
• Highly organised with strong attention to detail
• Able to work in a fast-paced environment and start ASAP

Why Join Prospero Teaching?

• Join a well-established, respected recruitment brand
• Support a rewarding and specialist area of education and therapy
• Collaborative and supportive team environment
• Opportunity for growth and development

Apply now to join Prospero Teaching and make a real impact supporting therapy professionals and the students they work with.

IND-INT

We are searching for a Fixnet Service Center Engineer to join our business in Poland. The role is fully remote working but the candidate must be in Poland.

Responsibilities:

• Incident and Event management of multi-vendor IP, Transmission and Voice network equipment
• Initial troubleshooting of multi-vendor IP, Transmission and Voice network equipment
• Supporting internal and external departments in troubleshooting network and service issues
• Management of order, delivery and cancellation process using prescribed workflows and tools
• Communication with client end-customers (telephone, hotline, email)
• Communication with client service managers and operations team (telephone, hotline, email)
• Communication with internal and external suppliers and carriers (telephone, hotline, email)
• Initiation, coordination and remote support of field services for installation and troubleshooting
• Timely processing of events and tickets according to prescribed processes and avoiding SLA violations
• Ensuring high quality of ticket processing with adequate documentation as per work instructions
• Incident, Escalation and Prioritization management
• Problem Management to identify and report recurring service and equipment faults
• Create and maintain technical documentation, workflows and processes related to competence area
• Contribute to continuous improvement of operational processes and efficiency
• Support cross domain competence development within the project team
• 24x7 service coverage according to assigned shift schedule
• Out of office time & bank holidays support when necessary

Requirements:

• Good German, at least B2
• Good written and spoken English
• Willingness to work shifts 24/7
• Cross-team support if required
• Initial experience in customer support, telephone, mail, ticket system
• Experience in the telecommunications and business customer sector is desirable
• Understanding of the different types of fixed network technologies, DSL, VDSL, Ethernet, VPN
• Desirable, experience with Cisco, OneAccess CPE
• Initial experience with ticket-based systems
• Ability to work independently and good teamwork skills

ASL Technical is seeking a proactive and detail-oriented Technical Data & Support Analyst to join our growing team. This role plays a key part in supporting engineering and project teams by managing service requests, analysing data trends, and ensuring the smooth operation of reporting and incident management systems. Key Responsibilities

• Manage and respond to service requests using ticket management tools, ensuring timely and effective resolution.
• Monitor incident tickets within the incident management system and track progress through to closure.
• Analyse data trends and anomalies, identifying root causes using analytical tools and SQL where required.
• Utilise advanced Microsoft Excel capabilities, including Power Query, Power Pivot, and Power Automate, to manipulate and interpret cloud-based data.
• Validate reports produced by offshore teams to support vehicle campaign activities.
• Collaborate cross-functionally with Project Quality, Management, and Engineering teams to ensure transparency and rapid response to issues.
• Provide technical support and guidance to offshore call centre teams.

Skills & Experience Required

• Degree-qualified (or equivalent experience).
• Experience using ticket management tools (preferably ServiceNow).
• Strong proficiency in Microsoft Excel and presentation tools.
• Experience with Microsoft Power Platform tools (Power BI, Power Query, Power Pivot, Power Automate) is advantageous.
• Demonstrable problem-solving skills with practical experience applying analytical techniques.
• Excellent written and verbal communication skills.
• Ability to prioritise and manage multiple tasks and projects simultaneously.

Personal Attributes

• Self-motivated and capable of working independently.
• Proactive, energetic, and adaptable in a fast-paced environment.
• Flexible approach to working practices and hours.
• Strong team player with a collaborative mindset.

Why Join ASL Technical?

• Opportunity to work with at a leading Automotive Technical Engineering centre.
• Collaborative and supportive work environment.
• Exposure to global teams and projects.
• Career development and growth opportunities.

Remote (UK) Part-Time 25 hours per week
Are you a people-focused problem solver who loves helping customers succeed? Do you thrive in a role where communication, empathy, and confidence are key?

We re looking for a Customer Success & Support Specialist to join a growing, product-led PropTech business supporting UK landlords and property investors. This is a remote, part-time role (approx. 25 hours per week) with typical working hours of 10am 3pm, plus flexibility where needed.

This is a unique chance to become the first dedicated Customer Success & Support hire, giving you real influence over how customer experience is shaped. You ll combine hands-on support with proactive onboarding, ensuring users feel confident and supported from day one.

What You ll Be Doing

• Responding to customer enquiries via email and scheduled calls
• Delivering confident, engaging software demonstrations to users
• Diagnosing issues, reproducing problems, and escalating clearly
• Supporting customers who may be stressed about compliance or finances
• Helping new users set up properties, tenancies, and workflows
• Improving help documentation and identifying gaps
• Spotting trends in customer feedback and sharing insights

What We re Looking For

• Experience in customer support or customer success within a software/SaaS environment
• Exceptional, confident interpersonal skills you ll be speaking directly with customers and leading demos
• Strong written and verbal communication
• High attention to detail
• Ability to work independently and take ownership
• UK-based and available during core UK working hours

Nice to Have

• Exposure to landlords, property, or property management
• Experience with compliance-focused software
• Involvement in creating or improving help documentation

Working Arrangements

• Part-time ( 25 hours per week)
• Typical hours: 10:00am 3:00pm (flexible)
• Fully remote (UK-based)
• Occasional travel for meetings or events may be required
• Salary: £35,000 FTE (pro rata)

Why Apply?

• Be part of a growing, product-focused company where your voice matters
• Shape the customer experience from the ground up
• Enjoy flexibility and autonomy in a remote environment
• Work closely with the founder and make a visible impact

If you re confident, personable, and love helping customers get the most out of software, we d love to hear from you.

Unfortunately, due to volume, we are only able to respond to successful applications!

Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 
*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish*

Key Responsibilities

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
• Deliver excellent customer service and professional support
• Escalate or reassign unresolved incidents to appropriate teams
• Analyse and resolve hardware/software issues using standard tools and methods
• Document case details clearly in ServiceNow, including steps taken and customer impact
• Meet/exceed defined performance metrics including CSat and QA standards
• Continuously build knowledge of company-specific products and services
• Create/update knowledge articles to support First Call Resolution and self-service
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage
• Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

• Good experience in a Service Desk or similar IT support environment
• Experience using ServiceNow ITSM workflows
• Strong customer service, listening, and communication skills
• Bilingual - English and Swedish (required)
• Detail-oriented with solid judgment and initiative
• Ability to troubleshoot and resolve technical issues independently
• Knowledge of Microsoft Office365 and standard network tools
• Ability to work remotely and as part of a team
• Familiarity with ITIL principles

Education and Certifications

• Degree or equivalent experience preferred
• ITIL V4 / ITSM certification preferred
• AWS and Microsoft MCSE certifications are a plus
• Proficient in Microsoft Office365

Job Description

Service Desk Analyst - French Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 
*This is a bilingual position where we are looking for fluent speaking/writing of English and French*

Key Responsibilities

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
• Deliver excellent customer service and professional support
• Escalate or reassign unresolved incidents to appropriate teams
• Analyse and resolve hardware/software issues using standard tools and methods
• Document case details clearly in ServiceNow, including steps taken and customer impact
• Meet/exceed defined performance metrics including CSat and QA standards
• Continuously build knowledge of company-specific products and services
• Create/update knowledge articles to support First Call Resolution and self-service
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage
• Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

• Good experience in a Service Desk or similar IT support environment
• Experience using ServiceNow ITSM workflows
• Strong customer service, listening, and communication skills
• Bilingual - English and French (required)
• Detail-oriented with solid judgment and initiative
• Ability to troubleshoot and resolve technical issues independently
• Knowledge of Microsoft Office365 and standard network tools
• Ability to work remotely and as part of a team
• Familiarity with ITIL principles

Education and Certifications

• Degree or equivalent experience preferred
• ITIL V4 / ITSM certification preferred
• AWS and Microsoft MCSE certifications are a plus
• Proficient in Microsoft Office365

Job Description

Service Desk Analyst - French Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 
*This is a bilingual position where we are looking for fluent speaking/writing of English and French*

Key Responsibilities

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
• Deliver excellent customer service and professional support
• Escalate or reassign unresolved incidents to appropriate teams
• Analyse and resolve hardware/software issues using standard tools and methods
• Document case details clearly in ServiceNow, including steps taken and customer impact
• Meet/exceed defined performance metrics including CSat and QA standards
• Continuously build knowledge of company-specific products and services
• Create/update knowledge articles to support First Call Resolution and self-service
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage
• Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

• Good experience in a Service Desk or similar IT support environment
• Experience using ServiceNow ITSM workflows
• Strong customer service, listening, and communication skills
• Bilingual - English and French (required)
• Detail-oriented with solid judgment and initiative
• Ability to troubleshoot and resolve technical issues independently
• Knowledge of Microsoft Office365 and standard network tools
• Ability to work remotely and as part of a team
• Familiarity with ITIL principles

Education and Certifications

• Degree or equivalent experience preferred
• ITIL V4 / ITSM certification preferred
• AWS and Microsoft MCSE certifications are a plus
• Proficient in Microsoft Office365

Job Description

Service Desk Analyst - French Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 
*This is a bilingual position where we are looking for fluent speaking/writing of English and French*

Key Responsibilities

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
• Deliver excellent customer service and professional support
• Escalate or reassign unresolved incidents to appropriate teams
• Analyse and resolve hardware/software issues using standard tools and methods
• Document case details clearly in ServiceNow, including steps taken and customer impact
• Meet/exceed defined performance metrics including CSat and QA standards
• Continuously build knowledge of company-specific products and services
• Create/update knowledge articles to support First Call Resolution and self-service
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage
• Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

• Good experience in a Service Desk or similar IT support environment
• Experience using ServiceNow ITSM workflows
• Strong customer service, listening, and communication skills
• Bilingual - English and French (required)
• Detail-oriented with solid judgment and initiative
• Ability to troubleshoot and resolve technical issues independently
• Knowledge of Microsoft Office365 and standard network tools
• Ability to work remotely and as part of a team
• Familiarity with ITIL principles

Education and Certifications

• Degree or equivalent experience preferred
• ITIL V4 / ITSM certification preferred
• AWS and Microsoft MCSE certifications are a plus
• Proficient in Microsoft Office365

Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 
*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish*

Key Responsibilities

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
• Deliver excellent customer service and professional support
• Escalate or reassign unresolved incidents to appropriate teams
• Analyse and resolve hardware/software issues using standard tools and methods
• Document case details clearly in ServiceNow, including steps taken and customer impact
• Meet/exceed defined performance metrics including CSat and QA standards
• Continuously build knowledge of company-specific products and services
• Create/update knowledge articles to support First Call Resolution and self-service
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage
• Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

• Good experience in a Service Desk or similar IT support environment
• Experience using ServiceNow ITSM workflows
• Strong customer service, listening, and communication skills
• Bilingual - English and Swedish (required)
• Detail-oriented with solid judgment and initiative
• Ability to troubleshoot and resolve technical issues independently
• Knowledge of Microsoft Office365 and standard network tools
• Ability to work remotely and as part of a team
• Familiarity with ITIL principles

Education and Certifications

• Degree or equivalent experience preferred
• ITIL V4 / ITSM certification preferred
• AWS and Microsoft MCSE certifications are a plus
• Proficient in Microsoft Office365

Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 
*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish*

Key Responsibilities

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
• Deliver excellent customer service and professional support
• Escalate or reassign unresolved incidents to appropriate teams
• Analyse and resolve hardware/software issues using standard tools and methods
• Document case details clearly in ServiceNow, including steps taken and customer impact
• Meet/exceed defined performance metrics including CSat and QA standards
• Continuously build knowledge of company-specific products and services
• Create/update knowledge articles to support First Call Resolution and self-service
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage
• Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

• Good experience in a Service Desk or similar IT support environment
• Experience using ServiceNow ITSM workflows
• Strong customer service, listening, and communication skills
• Bilingual - English and Swedish (required)
• Detail-oriented with solid judgment and initiative
• Ability to troubleshoot and resolve technical issues independently
• Knowledge of Microsoft Office365 and standard network tools
• Ability to work remotely and as part of a team
• Familiarity with ITIL principles

Education and Certifications

• Degree or equivalent experience preferred
• ITIL V4 / ITSM certification preferred
• AWS and Microsoft MCSE certifications are a plus
• Proficient in Microsoft Office365

Job Description

Service Desk Analyst - French Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 
*This is a bilingual position where we are looking for fluent speaking/writing of English and French*

Key Responsibilities

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
• Deliver excellent customer service and professional support
• Escalate or reassign unresolved incidents to appropriate teams
• Analyse and resolve hardware/software issues using standard tools and methods
• Document case details clearly in ServiceNow, including steps taken and customer impact
• Meet/exceed defined performance metrics including CSat and QA standards
• Continuously build knowledge of company-specific products and services
• Create/update knowledge articles to support First Call Resolution and self-service
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage
• Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

• Good experience in a Service Desk or similar IT support environment
• Experience using ServiceNow ITSM workflows
• Strong customer service, listening, and communication skills
• Bilingual - English and French (required)
• Detail-oriented with solid judgment and initiative
• Ability to troubleshoot and resolve technical issues independently
• Knowledge of Microsoft Office365 and standard network tools
• Ability to work remotely and as part of a team
• Familiarity with ITIL principles

Education and Certifications

• Degree or equivalent experience preferred
• ITIL V4 / ITSM certification preferred
• AWS and Microsoft MCSE certifications are a plus
• Proficient in Microsoft Office365

Job Description

Service Desk Analyst - French Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 
*This is a bilingual position where we are looking for fluent speaking/writing of English and French*

Key Responsibilities

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
• Deliver excellent customer service and professional support
• Escalate or reassign unresolved incidents to appropriate teams
• Analyse and resolve hardware/software issues using standard tools and methods
• Document case details clearly in ServiceNow, including steps taken and customer impact
• Meet/exceed defined performance metrics including CSat and QA standards
• Continuously build knowledge of company-specific products and services
• Create/update knowledge articles to support First Call Resolution and self-service
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage
• Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

• Good experience in a Service Desk or similar IT support environment
• Experience using ServiceNow ITSM workflows
• Strong customer service, listening, and communication skills
• Bilingual - English and French (required)
• Detail-oriented with solid judgment and initiative
• Ability to troubleshoot and resolve technical issues independently
• Knowledge of Microsoft Office365 and standard network tools
• Ability to work remotely and as part of a team
• Familiarity with ITIL principles

Education and Certifications

• Degree or equivalent experience preferred
• ITIL V4 / ITSM certification preferred
• AWS and Microsoft MCSE certifications are a plus
• Proficient in Microsoft Office365

Job Description

Service Desk Analyst - French Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. 
*This is a bilingual position where we are looking for fluent speaking/writing of English and French*

Key Responsibilities

• Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
• Deliver excellent customer service and professional support
• Escalate or reassign unresolved incidents to appropriate teams
• Analyse and resolve hardware/software issues using standard tools and methods
• Document case details clearly in ServiceNow, including steps taken and customer impact
• Meet/exceed defined performance metrics including CSat and QA standards
• Continuously build knowledge of company-specific products and services
• Create/update knowledge articles to support First Call Resolution and self-service
• Participate in after-hours and on-call rotations to ensure 24/7 support coverage
• Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

• Good experience in a Service Desk or similar IT support environment
• Experience using ServiceNow ITSM workflows
• Strong customer service, listening, and communication skills
• Bilingual - English and French (required)
• Detail-oriented with solid judgment and initiative
• Ability to troubleshoot and resolve technical issues independently
• Knowledge of Microsoft Office365 and standard network tools
• Ability to work remotely and as part of a team
• Familiarity with ITIL principles

Education and Certifications

• Degree or equivalent experience preferred
• ITIL V4 / ITSM certification preferred
• AWS and Microsoft MCSE certifications are a plus
• Proficient in Microsoft Office365