Remote Support Engineer Jobs

Make yourself visible and let companies apply to you.

Roles

Remote Support Engineer Jobs

Overview

Find your next remote Support Engineer job with Haystack – the leading IT job board connecting skilled tech professionals to top companies hiring remote support engineers worldwide. Explore the latest remote Support Engineer roles, enjoy flexible work opportunities, and advance your career from anywhere. Start your remote IT career today with Haystack!

Filters applied

Remote

Support Engineer

Salary

Location

Remote preference

Role type

Seniority

Tech stack

Sectors

Contract type

Company size

Visa sponsorship

Junior IT Support Technician

Junior IT Support Technician - No Experience NeededThinking about starting a fresh career in IT?We’re working with employers across the country who are looking to hire graduates from our IT Support Programme to help meet growing demand. The best part? You don’t need any previous experience - full training is provided from start to finish. Plus, you’ll have a guaranteed job offer lined up on completion, with a starting salary between £24,000 and £30,000. We’re currently helping over 100 candidates every month secure new roles.Whether you’re working full-time, part-time, or currently unemployed, this training package is completely flexible and can be done at your own pace.Here’s how the programme works - it’s split into three simple stages:Stage 1 - Online LearningYou’ll begin by studying a series of respected and industry-recognised IT qualifications from CompTIA and Microsoft. Training is delivered online through engaging video tutorials, interactive presentations, and quizzes - all accessible from the comfort of your home. You’ll also get assigned a dedicated tutor to support you every step of the way.Stage 2 - Hands-On SkillsYou’ll then move on to practical learning via our advanced LiveLabs platform. This is where you’ll gain real, hands-on experience with the tools and systems used by IT professionals today. In a competitive market, hands-on knowledge is just as important as theory - and this stage will ensure you’re truly job-ready.Stage 3 - Certification ExamsAfter your training, you’ll take the official CompTIA A+ exams - one of the most recognised entry-level IT certifications worldwide. This qualification is highly valued by employers and opens the door to a wide range of IT support roles.Job Offer Guaranteed - Starting at £24K-£30KOnce you’ve completed the full programme, we’ll place you into an entry-level IT position near you. Roles include IT Technician, Desktop Support, or 1st Line Support, and you’ll start on a salary between £24,000 and £30,000.We guarantee you’ll be offered a role - or you’ll get a full refund of your course fees. The total cost is just £795.With over 1,000 successful job placements each year, we’ve got a proven track record of helping people break into IT. Take a look at our website to see recent success stories.If you’ve read this far and you’re serious about building a future in IT, don’t wait - apply now and one of our friendly team will be in touch soon.

Trainee Cyber Security

Cyber Security Placement Programme - No Experience Required,Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers.We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme.The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee upon completion.Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps.Step 1 - Accredited Online TrainingThe first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training.Step 2 - Practical TrainingYou will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role.Step 3 - Official ExamsYou will then go on to sit the CompTIA Security+ and the CompTIACySA+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA Security+ and CySA+ is the most asked for certificates for cyber security specialists.These are the certification most professionals start their own careers with.Step 4 - Job PlacementWe work with you to secure your first role in IT. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role but for many students on completion of the training we can get them straight into entry level cyber roles.Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction.Cybersecurity RoleOnce you have completed all the mandatory training iour recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K - £45k typically being a trainee cyber security analyst or engineer role.We have been helping career changers and new career seekers gain new careers since 2019 and we are a CompTIA Partner, and deal with accredited training partners.Job GuaranteeDue to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/terms and conditions.Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.

Windows 11 Service Desk

Windows 11 Service Desk AnalystRemote - occasional travel to Oxford or Southampton£150 per day, inside IR35Full TimeSecurity Clearance RequiredAre you tech-savvy, customer-focused, and ready to make a difference in public services? Our client is looking for a dedicated Windows 11 Service Desk Analyst to provide exceptional support and guidance to end users. This is an exciting temporary opportunity with a daily rate of £150, ending on March 31, 2026.Why You Should Apply:

Be part of a dynamic ICT team dedicated to delivering top-notch service.

Work in an environment that values your expertise and encourages professional growth.

Contribute to improving user experiences across the organisation.

Key Responsibilities:

Provide expert support, advice, and guidance to end users reporting incidents and technical issues in relation to their Windows 11 Laptop Refresh Programme.

Analyse, diagnose, and identify workarounds to resolve issues within service level agreements.

Engage with ICT technical support functions to ensure timely incident resolution.

Communicate effectively with users and ICT staff, ensuring clarity and support throughout the incident management process.

Take ownership of incidents and service requests to maintain high customer satisfaction ratings.

What We’re Looking For:

A good standard of education along with ITIL v2 or v3 knowledge or qualification (Essential).

Experience within a service desk or technical environment (Essential).

Excellent written and verbal communication skills with a customer-focused mindset (Essential).

Strong problem-solving and troubleshooting skills, able to think logically in a fast-paced environment (Essential).

A commitment to ongoing professional development (Essential).

An understanding of ICT systems relevant to the organisation (Desirable).

Basic skills in at least one ICT technical area (Desirable).

Additional Information:

This role reports directly to the Service Desk Team Leader.

You will be working closely with the ICT team to ensure seamless service delivery.

Technical Implementation Specialist

The Virtual Recruiter

Be the technical backbone behind exceptional client onboarding.Role: Technical Implementation SpecialistLocation: Remote with some travel requiredSalary: £35,000 £38,000Benefits: 25 days + Bank Holidays; Laptop; Phone; Flexible working: Work from home; Supportive team with a positive culture; Exciting growing companyAbout the CompanyOur client is a SaaS and broking solution providing a multi-lender finance capability to retailers, merchants and finance houses.Working with some of the leading banks, their platform facilitates retailers in offering finance to their consumers via any four of their sales channels, that includes their best-in-class E-commerce solution.Everything they do is in house, which means their speed and quality of service to their partners is second to none.Job OverviewReporting to the CTO, the role holder will be responsible for delivering a seamless onboarding experience for new SaaS tenants. This role combines technical configuration, branding setup, and client support to ensure each tenant is successfully integrated into our client s platform. You will work closely with internal teams and clients to configure environments, validate requirements, and provide guidance during the initial implementation phase.The Role:

Produce and maintain tenant configuration files, ensuring secure management of technical secret sets.

Use internal tooling to create and manage custom email templates using MJML, supporting client-specific branding needs.

Collaborate with internal development teams to deliver tenant styling and branding in line with client requirements.

Test and validate demo and production tenants to confirm they meet agreed specifications and quality standards.

Provide hands-on support to clients during the initial onboarding phase, ensuring a smooth and successful implementation experience.

Maintain clear documentation of configuration processes and contribute to continuous improvement of onboarding workflows.

The Person:

Strong technical aptitude with experience in configuration management and basic familiarity with AWS services.

Excellent attention to detail and ability to validate complex setups against client requirements.

Skilled in stakeholder communication, with the ability to liaise effectively between clients and internal development teams.

Comfortable working with templating languages (e.g. MJML) and internal tooling to deliver configured solutions.

Highly organised, capable of managing multiple onboarding projects simultaneously while maintaining quality and timelines.

A proactive problem-solver who can troubleshoot issues during onboarding and escalate effectively when needed.

Positive, client-focused attitude with a commitment to delivering exceptional onboarding experiences.

IT Support Technician

Back 2 Work Complete Training

A IT support company has need for an IT Support Technician to help support the technology team. The chosen technician will help support customers across the Norfolk and Suffolk region.KEY DUTIES

Provide technical support; answering support queries via phone, email & self service

Supporting users via remote assistance, providing a high level of resolution at first contact

To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)

To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected

Respond to requests from users and help them resolve hardware or software requirements

Support users in the use of IT equipment by providing necessary guidance and advice

To escalate more complex calls having captured all relevant information in the ticket

CANDIDATE REQUIREMENTS

Independent skills

Team work skills

Organisational skills

Good written and oral communication skills

Self-Motivated

ELIGIBILITY

Have the right to live and work in the UK.

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

Customer Support Engineer (WAMS)

Stackstudio Digital Ltd.

Role:Customer Support Engineer - WAMS Key Skills:WAMS, Power Systems, EMS, DMS, SCADA, eterra Details: Bachelor’s degree in Electrical Engineering, Computer Science, or related field. Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology. Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar). Experience in Linux/Windows server environments, networking, and databases (Oracle/SQL). Familiarity with real-time protocols (IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850). Strong problem-solving, analytical, and debugging skills. Excellent communication skills to interact with global customers and collaborate with cross-functional teams Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure. Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality. Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid. Support incident, problem, and change management processes in line with SLAs. Conduct root cause analysis (RCA) for critical issues and implement corrective actions. Assist customers with system upgrades, patches, and hotfixes deployment. Document technical solutions, prepare knowledge articles, and share best practices. Collaborate with product engineering and R&D teams for complex escalations. Provide customer training, workshops, and technical guidance to improve user adoption. Drive continuous service improvements to enhance reliability and reduce recurring incidents Ensure adherence to ITIL processes for incident, problem, and change management

Application Analyst -Dynamic 365

Job profileTrading since 1989, we’re the UK’s largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Lands End to John OGroats. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.We’re part of theLSL Property Services PLC Group, which includes household namesYour MoveandReeds Rains, as well as the mortgagenetworkPRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.This role is pivotal in supporting the delivery and ongoing operation of the Microsoft Dynamics 365 (D365) CRM platform. The analyst will provide technical support throughout the implementation project and beyond, ensuring system stability, user adoption, and effective integration with other business platforms. The role also contributes to , documentation, and compliance .Main Accountabilities

Act as the D365 lead for the business, be a point of contact for all related queries across business units and 3rd

Provide technical support across the Dynamics 365 platform during and after implementation.

Support integrations with other platforms (e.g., HubSpot, Finance Systems, payment gateways).

Assist with configuration changes, and minor enhancements to deliver new functionality.

Manage Releases across all D365 environments

Participate in testing and training activities.

Collaborate with the internal project team and implementation partner to ensure system stability and user adoption.

Help maintain documentation, user guides, and contribute to knowledge transfer.

Assist with data governance, access control, and compliance monitoring.

Knowledge and Expertise (relating to specialist knowledge and expertise required to undertake the role)Essential:

Hands on experience supporting and configuring Dynamics 365 (Sales and Customer Service modules).

Solid understanding of the Microsoft Dataverse

Good understanding and experience using Power Platform tools (Power Automate, Power BI, Power Pages).

Good understanding of IT support processes and service management.

Strong troubleshooting skills and logical, structured approach to problem-solving.

Clear written and verbal communication skills.

Beneficial:

Experience supporting integrations between Dynamics 365 and other business platforms.

Experienced in managing deployment pipelines

Familiarity with data governance, access control, and compliance frameworks.

Experience in user training and documentation.

Core Competencies:

Customer focus with clear, professional communication.

Teamwork and collaboration; willingness to assist and share knowledge.

Accountability and ownership of outcomes; resilience and adaptability.

Attention to detail and commitment to continuous improvement.

Experience, qualifications and other requirements specific to the roleEssential

3+years experience supporting dynamic365.

Experience working in It Support Within a busy environment, including remote user support.

Qualifications

Microsoft Dynamics 365 certifications (desirable)

ITIL Foundation (desirable)

MCP (desirable) or equivalent qualification or experience

ApplyIf you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar on 07751808563In your Application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs)PRE EMPLOYMENTSCREENING -All ofour employeeshave topass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we’ll be happy to explain the process.LSL Property Services are dedicated to protecting your data our Recruitment Privacy Notice can be viewedHEREe.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.

Senior Contact Centre Engineer

Senior Contact Center Engineer - Amazon ConnectCompany Overview:Our client is is a leading operator of government health and human services programs across the United States, United Kingdom, Canada, Australia, and Saudi Arabia. They deliver business process services designed to improve the cost-effectiveness, efficiency, and quality of government-sponsored benefit programs including the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC, welfare-to-work, and child support programs.Job Summary:As a member of the their Contact Center CX team, the Senior Engineer will configure, troubleshoot, and support Contact Center as a Service (CCaaS), TTY, and Fax solutions within the Contact Center environment. This role is technical and requires close interaction with Contact Center team members, IT colleagues, business stakeholders, clients, and external vendors.Job Duties / Responsibilities:

Implement complex solutions on Amazon Connect.

Contribute to large-scale Amazon Connect projects, including system upgrades, migrations, and feature implementations.

Communicate clearly (verbal and written) with internal teams, IT groups, customers, clients, and partners.

Work unscheduled hours when required for emergency work or outages.

Follow implementation standards and change control processes.

Translate technical concepts into non-technical language when needed.

Provide feedback and updates to internal processes through documentation.

Demonstrate strong follow-through, ownership, and responsibility for telecom work.

Analyze existing and new voice/data networks (as needed) and recommend solutions.

Troubleshoot, maintain, upgrade, and proactively resolve issues in voice and data environments.

Understand business processes and develop unit and integration test scenarios aligned with system requirements.

Collaborate with the Supervisor to understand assigned work, meet deadlines, and escalate risks proactively.

Create or modify artifacts and deliverables, including those required for change management.

Perform other duties as assigned by leadership.

Requirements:

Bachelor’s degree in Telecommunications, Computer Engineering, Computer Science, Computer Technology, or related discipline; or equivalent technical experience.

5+ years of experience with cloud-based contact center solutions including deployment, configuration, and management of Amazon Connect.

Strong problem-solving capabilities with the ability to resolve issues quickly and accurately.

Excellent organizational, interpersonal, written, and verbal communication skills.

Ability to perform well in a fast-paced, deadline-driven environment.

Ability to work independently as well as collaboratively.

Proven consulting and implementation experience, with a focus on Amazon Connect solution delivery.

Strong technical troubleshooting skills and ability to collaborate on complex configurations.

Knowledge of HTTP requests, REST APIs, JSON.

Hands-on Amazon Connect contact flow development experience.

Software/tools experience: Wireshark, MS Office (Word, Excel, PowerPoint, Access), MS Outlook, Visual Studio Code.

Software development experience in Java, C#.NET, Python, PHP, and/or modern web application development scripting/tools.

Desirable: Knowledge of Amazon Web Services (AWS); certifications in Genesys, Cisco, Microsoft, Cloud, VMware.

Desirable: Experience working with State & Federal Government clients.

Knowledge of industry best practices and development lifecycle processes.

Ability to adjust communication style based on audience and context.

Knowledge of other contact center platforms.

Experience with AWS services including:

Amazon Connect, DynamoDB, Lambda, StepFunction, S3, Kinesis (data/video) (Streams/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, CloudFront.

Knowledge of WebRTC.

Strong customer-centric mindset.

Preferred Certifications:

Any AWS certifications.

Genesys, Avaya, Cisco, Five9, NICE certifications.

Physical Requirements:

Ability to sit for up to 80% of the time.

Ability to lift or carry objects up to 10 lbs.

Frequent use of computer, telephone, and office equipment

HyperX eCommerce / RMA Coordinator English + French

Position Summary:The HyperX eCommerce/RMA Coordinator will be responsible for HyperX Shop order emails/queries throughout EMEA and related tasks to support the webstore business as well as approving and processing RMA claims from end users and partners.Essential Functions:Deal with incoming emails from customers and internal departments regarding all shop queries; respond to their requirements in an efficient and timely manner to ensure customer satisfaction and maintaining service levels.Ensure to become proficient with the various tools/apps required.Communicate with fulfilment companies and other contacts with regards to shipments, tracking information and Back orders.Release ‘on hold’ orders during promotions/Sales.Check stock regularly to be able to satisfy customer requests promptly. Advise Supply chain team where necessary.Arrange reshipment’s of products in case of lost or mis-shipments. Deal with Shop returns e.g. shipment of new parts or request of refunds.Deal with address amendments and order cancellations as requested by customer as well as giving updates on order and return status.Approve and process RMA claims for end users as well as partner claims.Participate in regular hands-on product training to increase product knowledge.Regularly review and update regional email templates used.Perform other duties as assigned by the Manager.PERSON SPECIFICATIONMinimum CriteriaDesirableEducation /Qualifications:A level standard or equivalent.Experience /Knowledge:Fluent English and French.Skills /Behaviours:Customer focused with excellent communication and organisational skills and a minimum of 1 year’s administrative experience or customer facing duties.Computer literate and able to multitask.Able to co-ordinate and resolve a variety of customer concerns/queries.Able to prioritise their own workload and co-operate with others in a close team environment.Be numerate and able to use independent judgement.The candidate should also have an interest in computer gaming and gaming peripherals (headsets, mice, keyboards, etc )

Salesforce Administrator

Are you a skilled Salesforce Administrator, with a genuine interest in how to leverage the technology within a fast-growing and ever-evolving landscape? If so, apply now for this remote permanent role.This role is fully remote + Up to 60kYou will ideally have experience across Sales Cloud. This role will give you the opportunity to use your technical administration skills in both BAU and project environments, as well as contributing to the on-going enhancement of the Salesforce roadmap.The Salesforce Administrator will be responsible for the following:

Platform Administration and Configuration - manage BAU, resolve tickets and deliver enhancements across Sales Cloud.

Automation & Development - LWC and simple Apex actions

Data Management & Quality

Integrations & Security - administer connected apps, OAuth flows, permissions, SSO, MFA etc

Provide Marketing and Account Engagement support

Environments & Release Management

Governance, Training & Documentation

Please apply if you’re an experienced Salesforce Administrator with the following skills and experience:

Salesforce Certified Administrator (or equivalent)

Proven experience as a Salesforce Administrator in a medium-large scale user environment

Flow design, sub-flows and automation

Strong data management skills

Ideally familiarity with Conga Composer, D&B Connect, Hoovers integrations

Use of Azure DevOps for tracking work withing CI/CD pipelines

This is an exceptional opportunity for someone with strong Salesforce Administration skills, looking to remain heavily involved in BAU and project-based admin tasks, but also contribute to the ongoing expansion and enhancement of Salesforce within a changing landscape.For further information, please submit your application and I will be in touch to discuss the opportunity further.

We are working with an organisation that is looking to appoint an Oracle HCM Analyst to join a small, collaborative HRIS team. This role sits at the intersection of HR and technology and will focus on supporting and enhancing Oracle Cloud HCM across the business.The position will involve providing first and second line support to Oracle HCM users, handling not only day-to-day queries but also more complex functional and technical change requests. You will play a key role in ensuring the system continues to meet business needs and evolves in line with organisational requirements.Key responsibilities will include:

Providing first and second line support for Oracle Cloud HCM users

Investigating, troubleshooting and resolving functional and technical issues

Managing and maintaining Oracle Cloud HCM modules on a hands-on basis

Raising and managing Service Requests with Oracle, including escalation where issues cannot be resolved in-house

Liaising with Oracle and other external suppliers to ensure timely resolution of incidents and defects

Gathering and understanding business requirements for system changes and enhancements

Configuring and implementing new Oracle HCM functionality to improve system capability

Taking ownership of end-to-end delivery of enhancements, from initial requirement through to implementation, testing and ongoing support

Supporting change management and ensuring enhancements are successfully adopted by users

Key skills and experience:

Proven experience supporting Oracle Cloud HCM in a functional or techno-functional capacity

Hands-on experience configuring and managing Oracle HCM modules

Experience providing first and second line application support within an HRIS environment

Strong experience raising, managing and escalating Service Requests with Oracle

Ability to work closely with HR stakeholders to translate business requirements into system solutions

Experience delivering system enhancements end to end, including design, configuration, testing and post-go-live support

Strong problem-solving skills and the ability to work independently within a small team

This is an excellent opportunity for an Oracle HCM Analyst who enjoys taking ownership, working closely with the business, and contributing to the ongoing development of a critical HR system.

Infrastructure Support Manager

Proactive Appointments

Remote/Hybrid options available - EMEA travel requiredThe successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership.You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions.The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape.Key Responsibilities

Lead and develop regional IT support teams across multiple EMEA sites.

Take ownership of:

ITSM (ServiceNow) - process ownership and optimization

Infrastructure Monitoring Escalation (SolarWinds)

Desktop/Software Deployment (SCCM)

Client Patching Operations & local SecOps

Establish and refine supporting processes to future-proof the EMEA Service Desk model.

Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies.

Act as a bridge between business and technology - translating complex environments into clear, actionable solutions.

Key Technical Skills & Experience

Proven experience in Service-Desk Standardization and Best Practice

ServiceNow ITSM (preferred) or similar ITSM tools

SCCM (preferred) or comparable deployment platforms

Vendor/Procurement & Client Management

Client Patch Management and basic SecOps understanding

Windows 10/11 Client Support expertise

Personal Attributes

Experienced in working within truly international teams

Strong soft skills and emotional intelligence

Calm under pressure; resilient in high-intensity situations

Proactive, pragmatic, and solutions-oriented

Outstanding communication skills

Flexible, adaptable, and driven

Ability to explain complex technical issues in clear, business-friendly terms

Infrastructure Support ManagerDue to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisationWe take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Salesforce Administrator

Platform Administration and Configuration - manage BAU, resolve tickets and deliver enhancements across Sales Cloud.

Automation & Development - LWC and simple Apex actions

Data Management & Quality

Integrations & Security - administer connected apps, OAuth flows, permissions, SSO, MFA etc

Provide Marketing and Account Engagement support

Environments & Release Management

Governance, Training & Documentation

Please apply if you’re an experienced Salesforce Administrator with the following skills and experience:

Salesforce Certified Administrator (or equivalent)

Proven experience as a Salesforce Administrator in a medium-large scale user environment

Flow design, sub-flows and automation

Strong data management skills

Ideally familiarity with Conga Composer, D&B Connect, Hoovers integrations

Use of Azure DevOps for tracking work withing CI/CD pipelines

Mainframe Network Specialist - £300 per day - Inside IR35

Mainframe Network Specialist Needed Work Location UK, LondonMode of working - Work from home Start Date - Immediate Salary - GBP 300/day Inside IR35 Job Type - 6 months Mainframe NetworkResponsibilities: Configuration and administration of IBM z/OS mainframe network software. Configuration and administration of network related 3rd party system software. Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support. Act as a Mainframe Networking resource for internal and external projects. Monitor the performance of mainframe networking components and instigate remedial action. Production of clear technical documentation as appropriate Compliance with all local, regional, global and regulatory policies, processes and procedures. Requirements: Experienced technician with basic skills in most and more advanced skills in some of the following: o TCP/IP and associated products/protocols o SNA, VTAM, APPN/Enterprise Extender o Connect Direct and other file transfer products o Session Management products eg. TPX, Teleview, CL/Supersession o Network Management products eg. NETVIEW, Netmaster/TCPIP o Print server products eg. VPS Must be a self-starter, but also a completer/finisher who ensures that tasks/projects are fully completed with the necessary updates to documentation. Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work. Ability to communicate clearly at all levels while working either individually or as a team player is essential. Strong English language skills are a requirement for this role.

Mechanical Engineer Surveyor Lifting Equipment

Anderson Wright Consulting

Engineer Surveyor Lifting Equipment – Mechanical Engineer Surveyor – Cranes and Lifting Equipment – Wigan - Total Package Circa £56K+ containing £42K-£45K basic + Company car or Car allowance, private health, double matching pension and overtime to increase this further.Are you a mechanical engineer with experience of maintaining, servicing or inspecting any type of lifting equipment or cranes? Are you interested in a career with a huge test, inspection and certification company with over a hundred years of history?You will be rewarded with an extensive benefits package and have over £55,000 training invested in you within the first 12 months.In addition, you will receive a basic of £42K-£45K with a great contributory pension, yearly bonus and company car or car allowanceThe CompanyServicesA SAFED and UKAS accredited world leading professional services company who support businesses with quality & compliance and carry out high quality inspections ensuring lifting equipment is compliant with current regulatory and statutory requirements.SectorsAerospace, Manufacturing, Forces, Commercial, Automotive, Marine, Utilities, Industrial, NuclearLocationsWiganEngineer Surveyor Package:Getting you to work

Company Car or Car Allowance

Advancing your career

Step up from the tools into a professional engineering environment

Minimum £55,000 training investment in you for the first 12 months

Up to 12-16 weeks modular training programme with a blend of classroom and practical learning

Support with professional membership including renewal fees paid

Career Ladder with 8 different career options

Securing your future

Employer double matching pension contributions up to 8%

Guaranteed annual review

Work life balance

33 days holiday including statutory holidays the ability to buy and sell extra days

40 hours flexible working week which allows homelife balance

Vast opportunities for overtime which is not mandatory

Home based role

Centralised diary management team assist in booking your appointments

Engineer Surveyor Main Accountabilities:

Inspection and certification of cranes and lifting equipment (Gantry Crane, Crawler Cranes, Scissor lift, MEWPs Excavators, FLT’s)

Working to LOLER and PUWER regulations

Managing diary and clients with patch

Maintaining client relationships

Full Technical Specialist Support

Operate within agreed authorities, inspection and H&S standards

Clear customer focus and drive to achieve optimal service delivery

Qualifications Knowledge, Skills and Experience:

Level 4 qualification in eg HNC and above (Mechanical based subject)

Hands on experience of fixing, inspecting, maintaining, repairing or servicing any lifting equipment or cranes

UK Driving licence

Customer facing skills

Cranes Engineer Surveyor – Engineer Surveyor – Cranes and Lifting Equipment –Wigan - £42,000 £45,000 basic + Company car or £4250 Car allowance, private health, double matching pension

Technical Support Engineer

OverviewWe have a new exciting opportunity for a Remote Support Engineer to work for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes.This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote-access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff.Key requirements for the Technical Support Engineer role:

Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem-solving skills.

Ability to balance demand and resource

Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints.

Thorough and precise approach to the role, tasks and projects

City and Guilds / BTEC Level 3 or equivalent in Electronics, Biomedical Engineering, Mechanical/Electrical Engineering or similar

Greater than 2 years in a technical support or field service role.

Strong knowledge of electromechanical systems, IT troubleshooting and remote diagnostic tools.

Ability to multi-task and manage multiple cases under time pressure.

Able to explain complex technical information in a clear and easy-to-understand way for different audiences.

Ability to read and understand technical diagrams

Demonstrates a strong commitment to delivering excellent customer service

Strong interest in emerging technologies and wiliness to learn new skills.

Office-Based, Remote SupportIf you have all the above and are interested in applying, please apply via the link and send a CV over. You will need to be available on the 4th February for an assessment day and closing date is 26th January 2026.

Oracle HFM Consultant/Oracle HFM Consultant

Oracle HFM Consultant

Must Have:

Technical Support:

Provide ongoing technical support and troubleshooting for HFM applications.Develop and maintain technical documentation, including system architecture and user guides.

Functional Expertise:

Collaborate with finance teams to understand business processes and requirements.Translate functional requirements into technical specifications for development.

Data Management:

Ensure data integrity and accuracy in financial reporting.Oversee data loading processes and perform data validation.

Testing and Quality Assurance:

Develop and execute test plans to ensure system functionality and performance.Facilitate user acceptance testing (UAT) and training for end-users.Nice to have:

Implementation and Configuration:

Lead the implementation of HFM solutions, including configuration and customization to meet client requirements.Design and develop applications, including data models, dimensions, and forms.

Upgrades and Enhancements:

Assist in system upgrades and enhancements, ensuring minimal disruption to operations.Evaluate and recommend new tools and technologies to improve system efficiency.

Cyber Risk Coordinator

Police Digital Services

Join Police Digital Service as a Cyber Risk Coordinator starting at £45,000 per annumThe Cyber Risk Coordinator is a key member of the Police Digital Service Cyber Service Team, supporting audit, risk and compliance activities.About Police Digital ServiceTo protect people from harm in our rapidly changing world, police services must not only keep up with technology and business changes but develop capabilities and ways of working that will enable them to adapt to and deal with the complexity of modern criminality.Our Values are:

We value People

We do the right thing

We are innovative

We are one Team

We are proud and passionate

The Cyber Risk Coordinator will work with the Audit Risk and Compliance senior leadership, wider team and external stakeholders to ensure that the information processed remains accurate and available, and provide vital coordination support, including:

Ensuring the accuracy of data held in the National Information Assurance Risk Register.

Providing secretarial support to national risk forums.

Supporting the Audit Risk and Compliance Team senior leadership.

Act as Information Manager for the Audit Risk and Compliance Team.

Coordinate training and other activities on behalf of the Audit Risk and Compliance Team.

Key Responsibilities

Ensuring that the national information assurance risk management processes are working effectively.

Identifying risk deadlines and ensuring that appropriate actions are undertaken.

Ensuring that mitigation activities are reported into the risk register.

Providing secretariat support to national risk management forum.

Monitor the Audit Risk and Compliance Team’s management processes and Key Performance Indicators.

Acting as Information Manager for the Audit Risk and Compliance Team, ensuring the accuracy, correct storage and proper disposal of all information held and processed by the team.

Coordinating external training events provided by the Audit Risk and Compliance Team.

Managing training bookings for the Audit Risk and Compliance Team.

Coordinating Audit Risk and Compliance Team briefing events.

Providing diary support to Audit Risk and Compliance Team senior leadership.

Overseeing the Cyber Security Mailbox, assigning actions as required and tracking completion.

What you need to succeed in the roleEssential

Possess keen attention to detail.

Ability to manage and prioritise a high workload to meet key deadlines.

Experience of using different software packages including the Microsoft suite.

An understanding and preferably knowledge and experience of Data Protection, Freedom of Information and handling government data classifications.

Risk management experience.

Desirable

An understanding of information and cyber security.

Experience of Defence, ?Blue Light’ and/or Government organisation governance.

Diversity, equity and inclusionWe are committed to equal opportunity for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities.Working ArrangementsThis is a remote role with some National travel required.Please note, we may choose to close the advert early if we receive a high volume of applications for this role so please endeavour to to complete your application as soon as possible.

Freedom of Information - Data Officer

Location: UK based, fully remote

Contract length: 3 months, subject to further extension

Clearance required: must be security cleared

Join our Digital, Data and Technology (DDaT) department as an Information Officer. This role is crucial for managing and safeguarding information rights and ensuring the protection of vulnerable individuals through meticulous information handling and disclosure practices.Day-to-Day Responsibilities:

Interrogate and analyze information from Force systems, assessing relevancy and interpreting data for disclosure in compliance with legal standards.

Prepare detailed disclosure reports, considering current legislation and guidelines, and manage caseloads to meet strict deadlines and Service Level Agreements (SLAs).

Act as a decision-maker in preparing documentation and substantiating decisions involving transferable risks and legislative requirements.

Handle enquiries related to disclosure from external agencies, colleagues, and the public, ensuring decisions are accurate, relevant, and proportionate.

Apply and interpret legislation consistently, staying updated with changes in laws such as the Data Protection Act, GDPR, and Freedom of Information Act.

Promote good information management practices within the service and manage discrepancies or incomplete records on force systems.

Engage in continuous professional development to stay informed of emerging trends and legislative changes affecting information rights and disclosure.

Required Skills & Qualifications:

Educational attainment equivalent to City & Guilds Level III/A Levels/BTEC National in a relevant subject, or an approved equivalent. Candidates without these qualifications may need to pass the Critical Reasoning Test Battery Series.

Minimum of 1 year clerical experience including tasks like photocopying, filing, and updating records.

Numerical skills for basic calculations and statistics; enhanced literacy skills for composing memos, letters, and reports; proficient keyboard skills for database entry and spreadsheet use.

Ability to work under pressure, meet deadlines, and operate both independently and as part of a team.

High integrity and commitment to Equal Opportunities.

X-Ray & Metal Detection Service Engineer

Highgrove Recruitment Group Limited

We are a leading manufacturer and supplier of X-ray and metal detection equipment and are looking for a skilled Field Service Engineer to join our growing team. This is a remote, home-based role, ideal for someone with a solid background in X-ray security systems or electromechanical equipment.

Salary: £38,000 - £50,000+ OTE

Company vehicle or car allowance

Uniform, tools, mobile phone, and laptop provided

Overseas travel allowance

Commission for sales leads

Full product training

About the RoleAs a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance, and repair of X-ray security equipment across the UK and abroad. This role includes regular travel within the UK and international assignments (515 days per month), requiring flexibility in working hours.Key SkillsWere seeking candidates with:At least 3 years of hands-on experience servicing and troubleshooting X-ray security systems, or equivalent electromechanical expertiseExperience with OEM X-ray Equipment (Rapiscan, Smiths, Astrophysics) is preferredA qualification in electronics or engineering (HNC/HND or similar preferred)Previous experience in a technical support or customer-facing service role with high-value capital equipmentExcellent problem-solving, time management, and IT skills (including Microsoft Word and Excel)Sound decision making skillsStrong verbal and written communication skillsExceptional interpersonal skills, with the capacity to communicate effectively with both colleagues and clients.A meticulous, organized approach and the ability to work independentlyApplicants must be able to meet the requirements for obtaining government security clearanceApplications from candidates from the ex-forces are accepted (especially with radar, avionics, navigation, or REME (Royal Electrical Mechanical Engineer) experience) and those familiar with X-ray, CT, imaging, or security scanning technologies.Overseas Travel - The role involves overseas travel (up to 3-4 weeks at a time). Engineers are paid overseas allowance for all overseas work.Workload Management - normal place of work will be remote (home-based). However, you may be required to attend the companys office or other designated locations from time to time, including during periods of operational downtime or when business needs reasonably necessitate your physical presence.

Technical Services Engineer

VCG Technology Services Limited

We are VCG, an established network infrastructure specialist. Based in Bredbury, Stockport, we are looking for aTechnical Services Engineer to handle incoming & escalated queries and help requests from end users, either via email, customer portal or over the phone. It is essential to have a minimum of three years experience in a similar role, CCNA qualified you must have a strong understanding of network, security or collaboration technologies, and a logical and methodical approach to trouble shooting technical support issues.Responsibilities:

Provide expert level support to all clients and act as an internal point of escalation for all support-related incidents where required.

Troubleshooting and diagnosis of all networks or Security related incidents.

Write monthly Technical Customer MSA reviews from templates.

Effective logging and faultanalysis on VCG Ticketing system Autotask.

Ownership andprioritization of Priority 1 case issues.

Managing third party remote hands for onsite support cases in line with customer SLAs.

Owning and managing third party TAC to completion, including PSS support.

Following the incident management and request fulfilment processes detailed in Technical Services manual.

Maintaining the required level of software versions for Customer equipment, including scheduling out of hours software patching and upgrades.

Maintaining technical knowledge of all supported products and undertaking training when necessary to update any required skills.

Maintaining a minimum level of Cisco CCNA or equivalent vendor certification.

Participating in the Technical Services on-call Rota. This will commence after probation and is usually one complete week in every four to deal with escalation calls between the hours of 7pm and 7am.

Skills& Experience:

A minimum of 3 Years experience in a Managed Service Provider or similar role.

Good communicator with a natural aptitude for dealing with people.

Good network diagnostic skills.

Qualifications:

Cisco CCNA or equivalent vendor Certification in Enterprise technologies.

Benefits:

35 Days holiday plus your birthday off

Bupa CashPlan

Flexible working

Various salary sacrifice schemes including; Car, Gym, Home & Tech and Bike to Work

Employee Assistance Program

2 Volunteer Days

Social Calendar

Personal Development

Page 1 of 2

Frequently asked questions

What types of remote Support Engineer jobs can I find on this platform?

You can find a wide range of remote Support Engineer positions, including roles in IT helpdesk, technical support, network support, software troubleshooting, and customer support engineering for various industries.

Do I need prior remote work experience to apply for these Support Engineer jobs?

While prior remote work experience can be beneficial, it is not always required. Employers typically look for strong technical skills, effective communication, and the ability to work independently.

How do I apply for remote Support Engineer jobs on Haystack?

Simply create a profile, upload your resume, and use our advanced search filters to find remote Support Engineer jobs. When you find a suitable role, click 'Apply' and follow the application instructions provided by the employer.

Are remote Support Engineer jobs on Haystack usually full-time or part-time?

The platform features both full-time and part-time remote Support Engineer positions. Job listings typically specify the employment type, so you can filter your search according to your preferences.

How can I improve my chances of getting hired for a remote Support Engineer position?

Enhance your profile with relevant certifications, showcase your problem-solving and communication skills, tailor your resume for each application, and prepare thoroughly for virtual interviews.

Terms

Feedback

Contact

Careers