Enterprise Architect - Customer Domain

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easyJet holidays

£90,000 - £117,000

Luton

In office

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Description

As the Enterprise Architect for the Customer Domain , you will be responsible for Customer technology architecture strategy for easyJet Holidays, ensuring it’s alignment with both wider technology and business strategy. You will be responsible for working with our business on aiding ideation and discovery for key strategic Customer team and Commercial initiatives. You will also be responsible for high level solution design for those initiatives. The customer domain at easyJet Holidays covers all areas that we provide service and support to our customers. The relevant systems are customer service elements of our digital channels, customer support include service systems such as Salesforce, Amazon Connect our self built customer comms and customer platforms built in AWS. What you'll bring - Experience of pragmatic architecture governance process in design governance, production of enterprise artefacts and maintenance of relevant architecture viewpoints..Demonstrable experience of leading major initiative discovery and experimentation. - Demonstrable experience of designing high quality software solutions in-line with business needs and timescales - Ability to confidently present solution architecture and strategy to both IT and business audiences - The ability to understand complex concepts and communicate them in a simple manner to business and technology stakeholders - Experience of designing/implementing solutions, including: - Large, multi-technology, multi-vendor solutions - CRM solutions e.g Salesforce, Braze - Customer Service Solutions (Salesforce Service Cloud desirable) - Sales Management Platforms (Salesforce Sales Cloud desirable) - Contact Center Platforms (Amazon Connect desirable) - CDP platforms - Integration Service architectures and patterns - AWS solution architecture services e.g. EventBridge, Lambda, Step Functions, S3, SQS, SNS, API Gateway, DynamoDB - Experience of building internal and external 3rd party integration architectures - Experience of Event Driven Architecture & API Design - Practical experience of delivering iterative architecture solutions in an agile project delivery model - Understanding of the design approach to achieving functional and non-functional requirements - Software Development path background desirable with evidence of previous programming language experience - Travel, Retail or Ecommerce Industry domain knowledge desirable but not essential

Role tech stack

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easyJet holidays

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Culture overview

A REMARKABLE TEAM, WITH MODERN WAYS OF WORKING Since 2019, we’ve made it our mission to provide brilliant holidays at unbeatable prices – and our independent, start-up business has taken off fast. Our easyJet holidays team has already made big strides. We’ve grown the company profitably, doubled the team size, built sustainable partnerships, were voted a Sunday Times ‘Best Places to Work’ in 2023, and won the medium-sized category for Best Workplaces in Travel for 2023. Now we want to transform the package holiday industry even more and expand across Europe. Our plans are ambitious, so you’ll need to be passionate about what we do, love tackling challenges and have ideas so big they’re classed as oversized baggage when you travel. We call this our Orange Spirit and it’s what you need to make dream holidays a reality. Within the team we also have a ‘people first’ culture – that means it’s full of friendly faces, opportunities to collaborate, programmes to help you focus on wellbeing and L&D, and recognition of a job well done. It also means flexibility, away days and many other opportunities to refocus.

Employee benefits

Bonus Scheme

Cycle To Work

Flexible Working

Free Parking

Health Cash Plan

Laptop

Life Insurance

Pension

Share Options

Travel Allowance

Wellbeing Programme

Work abroad

Office vibe

Clubs & Meetups

Open Plan

Social Events

Team Building Days

Location

Tech at

easyJet holidays

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Leadership

Opal PerryChief Data and Technology Officer

Tech overview

When it comes to making low cost travel easy, Technology and Data is absolutely critical. From our ecommerce platform, our Apps, the technology that underpins our flight operations, to the way we manage our corporate functions - virtually all our processes rely on the use of IT to keep us competitive. In fact, every journey undertaken on an easyJet flight or holiday is touched by our team. We’ve recently embarked on the biggest transformation of our technology capability in our history, investing record amounts in digital platforms, data analytics, artificial intelligence, cloud, and cyber security. So you’ll contribute to a diverse range of cutting edge projects that will positively impact tens of millions of customers, gaining incredible exposure and experience along the way.