The purpose of the Senior Salesforce Administrator role is to manage the ongoing development, maintenance and support of the Salesforce platform, which provides core CRM, case management and sales management capabilities to the easyJet holidays business. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform. What you'll bring - Strong Salesforce product knowledge and at least five years of hands-on Salesforce administration experience with Service Cloud/Experience Cloud - Salesforce advanced administrator certification (other certifications are a bonus) - Strong understanding of contact centre operations and technologies, including CCaaS solutions - Background in designing complex, scalable, best-practice solutions - Proven experience supporting Salesforce upgrades and ensuring successful integration - Proactive attitude to Salesforce enhancements with a deep knowledge of Salesforce products and their functionalities - Experience in defining and executing a long-term platform vision - Understanding of triggers and Apex code - Familiarity with data analysis and reporting tools - Understanding of AI automation using Einstein/Agentforce - Experience in change management and governance - Excellent problem-solving and troubleshooting skills - Strong stakeholder management skills driving business engagement up to senior management levels - Great interpersonal and communication skills demonstrating ability to communicate complex technical issues succinctly in a non-technical manner - Strong understanding of business priorities and decision-making skills to decide what to prioritise - Experience of mentoring more junior members of the team - Experience of being able to manage 3rd party relationships A more detailed job description can be found via the link below.