Technical Business Analyst - Customer Platforms

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easyJet holidays

£50,000 - £60,000

Luton

Hybrid

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Description

Hybrid requirements: This role has flexible working patterns.

We are recruiting for a Technical Business Analyst (Customer Platforms) who will work closely with business teams at easyJet holidays to understand what they need and turn those needs into clear requirements for our development teams. You’ll work across Technology, Operations, Product, DevOps, and third-party partners to make sure every change is understood, implemented correctly, and adopted successfully. You’ll look for ways to improve processes, simplify workflows, and make our customer-facing platforms work smarter. What you’ll bring to the team - Strong background and experience in business analysis. - High proficeiency and familiarity with modern busienss analysis processes. - Proficient in Salesforce Service Cloud. - Experience of working closely with contact centre teams. A more detailed job description can be found via the link below.

Role tech stack

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easyJet holidays

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Culture overview

A REMARKABLE TEAM, WITH MODERN WAYS OF WORKING Since 2019, we’ve made it our mission to provide brilliant holidays at unbeatable prices – and our independent, start-up business has taken off fast. Our easyJet holidays team has already made big strides. We’ve grown the company profitably, doubled the team size, built sustainable partnerships, were voted a Sunday Times ‘Best Places to Work’ in 2023, and won the medium-sized category for Best Workplaces in Travel for 2023. Now we want to transform the package holiday industry even more and expand across Europe. Our plans are ambitious, so you’ll need to be passionate about what we do, love tackling challenges and have ideas so big they’re classed as oversized baggage when you travel. We call this our Orange Spirit and it’s what you need to make dream holidays a reality. Within the team we also have a ‘people first’ culture – that means it’s full of friendly faces, opportunities to collaborate, programmes to help you focus on wellbeing and L&D, and recognition of a job well done. It also means flexibility, away days and many other opportunities to refocus.

Employee benefits

Bonus Scheme

Cycle To Work

Flexible Working

Free Parking

Health Cash Plan

Laptop

Life Insurance

Pension

Share Options

Travel Allowance

Wellbeing Programme

Work abroad

Office vibe

Clubs & Meetups

Open Plan

Social Events

Team Building Days

Location

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easyJet holidays

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Leadership

Opal PerryChief Data and Technology Officer

Tech overview

When it comes to making low cost travel easy, Technology and Data is absolutely critical. From our ecommerce platform, our Apps, the technology that underpins our flight operations, to the way we manage our corporate functions - virtually all our processes rely on the use of IT to keep us competitive. In fact, every journey undertaken on an easyJet flight or holiday is touched by our team. We’ve recently embarked on the biggest transformation of our technology capability in our history, investing record amounts in digital platforms, data analytics, artificial intelligence, cloud, and cyber security. So you’ll contribute to a diverse range of cutting edge projects that will positively impact tens of millions of customers, gaining incredible exposure and experience along the way.