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Description
Ideas People Trust
We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.
We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.
We’ll broaden your horizons
To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you’ll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we’ll give you the training and support you need to achieve whatever you put your mind to.
We’ll help you succeed
Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.
You’ll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.
Reporting to the ITSD Manager, the role is to tackle technical and often challenging incidents / requests, owning and managing escalations handed by ITSD Manager, create and add to a growing team wide knowledge base and deliver exceptional, white glove customer service to stakeholders / customers of the IT Service Desk.
The role will be responsible for supporting the business with technical requests / issues, delivering results in accordance with business SLAs and OLAs and ensuring support delivered meets defined KPIs within the team. The candidate will need to be customer service driven, technically minded and a team player.
You will:
To provide technical support/user administration of End User related services acting as an escalation point for 1st line teams
To ensure that requests for assistance, incidents and Service Requests are properly logged, assigned and responded to within service level agreements and according to agreed standards and procedures.
Ensure appropriate focus is given to logged calls by the support teams, depending on the priority of the call, aiming to keep allocated tickets up to take within a 24 hour window
Strong ability to work under pressure and to short timescales
Responsibility to create knowledge articles for peer use and knowledge transfer between Service Desk levels
To ensure adherence to escalation procedures. Respond to escalated, complex and high impact user calls within service level agreements.
To receive requests for assistance from users in a customer-friendly and professional manner and maintain accurate log entries of incidents, queries and Service Requests with full details and contact information.
To search documentation and previous requests for assistance on related topics to establish possible solutions to calls.
To respond to requests for assistance by providing information to enable callers to solve their problems. Maintain accurate log entries of contact with resolution details and follow-up information. Encouraging self-help and self service via knowledge transfer
To act as a point of escalation within the Service Desk
Technical Requirements:
DMS, iManage. Assignment permissions, creations, security administration. Workspace roll forwards.
Remote support controls, Bomgar, MS Teams
Current Windows OS knowledge, deployment to end user support
Azure Virtual Desktop, creating VDIs, allocating resources (Nerdio)
Deployment tools, Comp Portal, inTune, Endpoint Manger for assets both hardware and software
Current Microsoft Office knowledge, add-ins, deployment, support
iPhone (iOS) and mobile broadband knowledge / Softphone support (Five9)
Current Microsoft Server OS
Active Directory, creating groups, restricting OUs, Group Policy management. Server 2012 and above background required.
MS PowerShell, building scripts, creation of accounts and mail accounts.
Power Application administration, Microsoft Power Bi, Dynamics 365
Networks, DHCP, VPN (Direct Access), DNS, Firewall, SPF and IP records, lease management, switch patching, VLAN
Business applications, Caseware, CCH Personal Tax, APT, Alphatax
Bitlocker and MBAM portal
Web services administration, SharePoint, creating sites, sub-sites, permission and user account management
NTFS share permissions, login scripts, Robocopy, User profiles both local and server
Office 365, Cloud apps, OneDrive, Azure, AAD
You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.
At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.
We’re in it together
Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.
Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.
We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.
We’re looking forward to the future
At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Role tech stack
Windows
PowerShell
iOS
Backbone.js
Life at
BDO UK
Culture overview
BDO is known for having a genuinely people-first culture built around openness, support, and flexibility. The firm encourages people to be themselves, speak up, and take ownership of their development, with a big focus on wellbeing, autonomy, and creating an environment where everyone feels they belong. You’ll find a collaborative atmosphere where teams work closely across disciplines, and where quality, integrity, and doing the right thing are treated as non-negotiables.
They also place a strong emphasis on growth and progression. Employees are supported through structured development programs, mentoring, and regular coaching conversations aimed at helping people reach their potential. BDO balances ambition with a friendly, down-to-earth working style, making it a place where you can do impactful work while being part of a supportive, inclusive community.
Employee benefits
Cycle To Work
Flexible Hours
Flexible Working
Free Food
Health Cash Plan
Learning Allowance
Wellbeing Programme
Location
Tech at
BDO UK
Tech overview
BDO’s tech teams operate with an agile, modern mindset while still benefiting from the stability and scale of a major professional services firm. The environment is autonomy-driven — people are trusted to work where they’re most effective, whether that’s at home, in the office, or on client site. The culture prioritises focus and productivity, with practices designed to reduce unnecessary meetings and give teams the space to actually build, think, and deliver. Tech roles span everything from internal digital transformation and data analytics to technology risk, systems improvement, and modernising how the firm and its clients use technology.
Day to day, the work is varied and collaborative. You’re encouraged to share ideas, take ownership, and contribute to initiatives that make a tangible impact rather than just maintaining the status quo. Teams work closely with experts across the business, creating plenty of opportunities to develop new skills and progress into broader digital, data, or advisory roles. It’s a supportive and forward-looking environment built for people who want meaningful work, flexibility, and long-term growth.
