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Description
Hybrid requirements: This role has flexible working patterns.
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
About BCG Platinion
BCG Platinion’s presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale.
Practice Area
BCG Platinion launched in Germany in 2000 to add deep technical expertise to the Boston Consulting Group’s existing capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and South and North America. Our New York-based North American team began in 2014 and in 2017 acquired MAYA Design, a Pittsburgh-based digital design and innovation lab, to grow our capabilities around technology and design.
We support our clients’ total digital transformation through technology, design, cybersecurity, and risk management & financial engineering capabilities. And together with BCG, BCG Platinion’s interdisciplinary team of technical experts enable customized technical solutions and accelerate delivery value through new business platforms, application consolidations, and major system implementations.
What You’ll Do
At BCG Platinion we’re keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client’s digital potential and ignite change.
Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel.
As a Lead IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures.
Your responsibilities will include:
Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations.
You will work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance. You will be given end-to-end responsibility for larger, highly technical and more complex ‘modules’ within a project, and begin to develop specialized knowledge to help you solve clients’ problems.
You will start to take on team lead responsibilities and demonstrate intellectual leadership Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills.
You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities.
Finally as a Lead IT Architect you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team.
What You’ll Bring
10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems)
Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc ) and integration platforms (such as Mulesoft, Dell Boomi, etc)
Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.)
Overview of in modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
Deep understanding of:
Different integration patterns and best practices such as events, synchronous vs. asynchronous
E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc.
Analytical mindset and excellent problem-solving skills.
Experience of managing teams.
Strong communication skills for stakeholder engagement at all levels
Ability to work under pressure and willingness to travel to clients world-wide
Strong communication and presentation skills.
University degree with above-average academic performance in a mathematical-scientific field, information technology, or business administration.
Additional info
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Culture overview
Boston Consulting Group (BCG) is built around the idea of creating long-term impact by working with clients on their most important challenges. The culture is collaborative and open, with teams working seamlessly across disciplines and seniority levels. Diversity and inclusion are central to the firm’s identity, with strong representation of women globally and ongoing efforts to build balanced teams. Integrity, respect, and a client-first mindset are woven into daily operations, alongside a strong emphasis on continuous learning, mentorship, and professional development.
Employees often describe BCG as a place where collaboration and ambition go hand in hand. The culture is meritocratic, with clear performance expectations and opportunities for growth, which can bring intensity but also recognition and reward. While the environment is high-performing and fast-paced, many highlight the sense of shared purpose and the supportive community as major positives. In the UK, BCG is continuing to expand its London office footprint and embraces a hybrid working model, with an emphasis on in-person collaboration to maintain its strong team culture.
Employee benefits
Company Car
Enhanced parental leave
Flexible Hours
Flexible Working
Free Food
Learning Allowance
Private Healthcare
Wellbeing Programme
Location
Tech overview
Technology sits at the heart of BCG’s strategy and delivery. The firm operates through several specialised units, including BCG Platinion, which focuses on technology architecture and IT transformations, BCG GAMMA, which leads on advanced analytics and data science, and BCG X, which drives digital product design and business building. Together, these groups allow BCG to support clients across the full spectrum of digital strategy, from advisory and operating model transformation through to hands-on engineering and implementation.
BCG has placed a particular emphasis on emerging technologies such as artificial intelligence, machine learning, and data-driven platforms. These capabilities are applied not only in client work but also internally, with the majority of BCG employees now actively using AI tools in their daily work. The firm encourages experimentation, internal tool development, and the use of generative AI to accelerate workflows. For technology professionals, BCG offers the chance to combine strategic influence with technical execution, bridging the gap between boardroom decisions and real-world digital solutions.