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Description
Hybrid requirements: This role has flexible working patterns.
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You’ll Do
You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities.
As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. You will actively participate in Agile scrum ceremonies and collaborate closely with the product owner, scrum lead, and analysts to prioritize and deliver your work each sprint. In this role, you will have the opportunity to work with a high level of independence, bringing your expertise to deliver exceptional results. You’ll be encouraged to identify opportunities for improvement, suggest innovative enhancements, and play an active role in shaping the platform’s evolution to meet the needs of our dynamic and fast-paced environment.
YOU’RE GOOD AT
Delivering high-quality results with minimal supervision, demonstrating independence and reliability in your work
Proactively identifying opportunities for improvement, suggesting creative and impactful solutions to enhance platform capabilities
Creating clear and concise design and technical documentation to support robust implementation and long-term maintainability
Demonstrating strong communication skills by delivering clear, well-structured demos and insightful data analysis
Troubleshooting complex technical issues efficiently and effectively, with a focus on root cause analysis and sustainable fixes
Building strong relationships across diverse teams and stakeholders, fostering collaboration to achieve shared goals
Embracing Agile ways of working and adapting quickly to changing priorities and business needs
What You’ll Bring
8+ years of experience developing and maintaining ServiceNow solutions
4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping.
Proven experience in platform upgrades, performance optimization, and maintenance
Proficiency in JavaScript and ServiceNow development, including server and client-side scripting, security, and debugging
Experience with ServiceNow integrations using REST, GraphQL, IntegrationHub, security configuration, and third-party apps
ServiceNow certifications are highly preferred
Who You’ll Work With
You will join an existing Agile squad comprised of engineers, architects, analysts, a product owner, and scrum master. You will report to the ServiceNow Chapter Lead and will work closely with the product owner and scrum master to determine your work for each sprint.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Role tech stack
JavaScript
GraphQL
Culture overview
Boston Consulting Group (BCG) is built around the idea of creating long-term impact by working with clients on their most important challenges. The culture is collaborative and open, with teams working seamlessly across disciplines and seniority levels. Diversity and inclusion are central to the firm’s identity, with strong representation of women globally and ongoing efforts to build balanced teams. Integrity, respect, and a client-first mindset are woven into daily operations, alongside a strong emphasis on continuous learning, mentorship, and professional development.
Employees often describe BCG as a place where collaboration and ambition go hand in hand. The culture is meritocratic, with clear performance expectations and opportunities for growth, which can bring intensity but also recognition and reward. While the environment is high-performing and fast-paced, many highlight the sense of shared purpose and the supportive community as major positives. In the UK, BCG is continuing to expand its London office footprint and embraces a hybrid working model, with an emphasis on in-person collaboration to maintain its strong team culture.
Employee benefits
Company Car
Enhanced parental leave
Flexible Hours
Flexible Working
Free Food
Learning Allowance
Private Healthcare
Wellbeing Programme
Location
Tech overview
Technology sits at the heart of BCG’s strategy and delivery. The firm operates through several specialised units, including BCG Platinion, which focuses on technology architecture and IT transformations, BCG GAMMA, which leads on advanced analytics and data science, and BCG X, which drives digital product design and business building. Together, these groups allow BCG to support clients across the full spectrum of digital strategy, from advisory and operating model transformation through to hands-on engineering and implementation.
BCG has placed a particular emphasis on emerging technologies such as artificial intelligence, machine learning, and data-driven platforms. These capabilities are applied not only in client work but also internally, with the majority of BCG employees now actively using AI tools in their daily work. The firm encourages experimentation, internal tool development, and the use of generative AI to accelerate workflows. For technology professionals, BCG offers the chance to combine strategic influence with technical execution, bridging the gap between boardroom decisions and real-world digital solutions.