Senior Technical Lead

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Apexon

Senior Technical Lead

Birmingham
In office
Graduate
Junior
Mid
Senior
Leader

Description

Role and Responsibility:
Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams. Serve as a point of escalation for support issues.
Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
Manage escalations and incidents, directing the team and updating stakeholders. Able to dive in to resolve issues.
Manage staff rotas, schedules, and vacation planning.
Engage with stakeholders to assess needs and provide monthly reporting.
Ensure the team follows standard processes and monitors performance.
Provide mentorship and guidance to junior team members to ensure successful resolution of issues.
Continuously improve processes and systems to increase reliability and reduce risk.
Influence and suggest improvements on the roadmap for enhancing the Marquee client experience.
Key Criteria:
Must have a proven record of team leadership in a support environment.
Must have working knowledge and experience with Python or Java, debugging API calls, and working with UIs.
Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.
Able to dive in, pick up issues, solve them, or coordinate the response and follow through to resolution.
Perks and Benefits:
An employer pension scheme
25 days holiday plus statutory bank holidays, with the option to carry forward or cash in 5 days each year
Access to YuLife wellness platform, subscription to Meditopia app, premium subscription to Fiit, life coaching and emotional well-being sessions, 24/7 virtual GP access, and an employee assistance programme
Life insurance and income protection
Enhanced maternity and paternity pay
Cycle to work scheme
Travel loan scheme
A tech scheme which lets you choose from over 5000 tech products at up to a 12% discount
Free unlimited Udemy account for every employee to support their continuous learning and improvement
Support in obtaining relevant certifications
Job Type: Full-Time
Location: Birmingham, UK

Role tech stack

java
Java
python
Python

Culture overview

We are global throughout and we encourage our people to embrace their passions, traditions and native spirit. Apexon is not the same without our get-togethers, holiday parties, laughter, fun activities. We love to celebrate our bond as a multi-cultural family and our daily life at Apexon. Employees at Apexon work hard to build a culture where everyone belongs regardless of race, sexual orientation, expression or gender. Apexon proudly supports diverse and inclusive communities that bring us together and ensure we feel supported at work. If traveling the world, paving your own way, and making an impact is the kind of career you want, you’re the type of person we’re looking for.

Employee benefits

Bonus Scheme
Childcare Vouchers
Cycle To Work
Flexible Working
Laptop
Learning Allowance
Life Insurance
Pension
Season Ticket Loan
Travel Allowance
Wellbeing Programme

Office vibe

City Centre
Open Plan
Social Events

Location

Leadership

Martin Williams
Managing Director

Engineering principles

Agile Process
Code Reviews
Configuration management
Continuous delivery
Continuous Development
Continuous integration
Infrastructure as code
Knowledge sharing
Mentoring
Micro services
Monitoring and logging
OLAP
Open source contributor
Pair programming
Rapid release cycles
Refactoring
Scrum
Test Driven Development
Unit testing

Company tech stack

hibernate
Hibernate
java
Java
ios
iOS
angularjs
AngularJS
swift
Swift
react-native
React Native
spring-boot
Spring Boot
spring
Spring
c++
C++
xamarin
Xamarin
mongodb
MongoDB
python
Python
vue.js
Vue.Js
bash
Bash
See more
Apexon
Senior Technical Lead
Birmingham
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