Junior API Operations & Implementation Analyst

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PayPoint

Junior API Operations & Implementation Analyst

Private salary

Welwyn Garden City

Remote or hybrid

Graduate
Junior
Mid
Senior
Leader

Description

WHAT THE JOB INVOLVES:
There are two areas of responsibility which cover the following OBConnect products:
Confirmation of Payee (CoP) - Implementations in the UK and New Zealand
Verification of Payee (VoP) – Implementations in Europe
API OPERATIONS SUPPORT
You will diagnose technical issues raised by either our Engineering and Platform teams, our clients, as well as by your own monitoring of live services. Assess if the issue needs escalating to third parties for resolution, raise and track accordingly.
Responsible for maintaining Dynamic Client Registrations (DCR) for our clients against new participants joining a scheme and raise issues you may find with the relevant third party or client.
You will use and enhance a catalogue of common search criteria in Elastic to identify, triage, and resolve technical issues raised by either Engineering and Platform teams, our clients directly, or the client relationships team.
Responsible for ensuring that all assigned testing of enhancements to OBConnect applications and services are executed, recorded, and evidenced within an agreed timeframe set by Engineering and Implementation teams.
Estimate testing scope, prioritise tasks, and identify opportunities to automate manual and functional test cases.
Conduct API testing using tools like Postman and validate data integrity.
Collaborate with cross-functional teams, including engineers, product owners, and your team, to clarify issues, identify risks, and ensure comprehensive resolution in a timely manner.
Support the maintenance of client documentation as products evolve.
IMPLEMENTATION ANALYST
A client-facing role, you will support the Implementation Lead for both CoP and VoP products in the implementation of Sandbox and Live solutions with new clients.
You will support the education of new and existing clients about our products and services.
Present and explain Implementation Guides and Swaggers to new clients to ensure a smooth build and integration.
Assist by explaining features, clarifying implementation queries, and providing troubleshooting support during integration and testing in Sandbox.
Liaise with our Platform team in the timely and accurate creation of Sandbox and Live instances for both products.
Configuration, connectivity, and integration testing of Sandbox instances in readiness for client testing.
You will use and enhance a catalogue of common search criteria in Elastic to identify, triage, and resolve technical issues raised by our clients directly during their testing.
You will help compile a database of common questions or issues to develop FAQs or troubleshooting guides for our clients.
Once Sandbox integration and testing is completed by the client, you will then support the deployment tasks to get them live with the service(s).
IDEAL CANDIDATE WILL HAVE:
A desire to work within a FinTech environment to deliver API SaaS solutions within the following capacity: Implementation, Support, Testing.
A willingness to learn about new technical products and API integrations.
A technical background – either through education or a minimum of one year’s work experience within a technical environment.
Confident self-starter with a can-do attitude, proactive in approach.
Great interpersonal and communication skills to build and maintain strong professional relationships.
Good telephone and MS Teams skills.
Excellent organisational, planning, and prioritisation skills, able to work to multiple deadlines.
Hardworking and resourceful with good problem-solving abilities.
Friendly, helpful team player with a desire to deliver excellent client service.
Happy working autonomously as well as in collaboration with a wider team.
An excellent command of English, both written and verbal.
Strong numeracy and IT skills.
Happy working in a varied role in a fast-paced environment.
High attention to detail and resolution follow-through.
Ability to thrive under pressure.
Experience in the financial services or payments sector would prove useful but is not essential.
Patience and the ability to remain calm in stressful situations.

Role tech stack

postman
Postman

Culture overview

It's an exciting time to join PayPoint as we continue to grow rapidly, using our retail products and services expertise to develop innovative payment solutions for diverse markets. At PayPoint, we pride ourselves on our workplace culture and the positive working environment we create. We are committed to creating a diverse workforce and invite applications from candidates of all backgrounds. We are always looking for talented, smart and creative people to join our business. Our values Our Vision is to achieve first-time delivery of outstanding technology and services to our customers, create a dynamic place to work for our people and deliver positive outcomes for all our stakeholders. We do this by living our six values, which together form the DNA of our culture. They guide our behaviour and interactions with all of our customers. Via our Monthly Values Award programme, we recognise individuals who demonstrate our company values in their day to day role. Each month we focus on one of our six values and reward an employee with £200 worth of Love2shop vouchers and the use of a premium car parking space for one month. Ambitious: Striving to achieve more Always seeking to improve, in terms of personal development as well as what you do for the business Creating an infectious energy and buzz Being open to trying new things and learning from the experience Collaborative: Involving the right colleagues from across the business at an early stage to achieve the best outcome Pulling together to get things done Thinking beyond your own team/role to do the right thing for the business Good communication – being transparent, keeping others informed and asking for and giving feedback Accountable: Taking responsibility for outcomes Doing what you say you are going to do Flagging issues/problems early Putting things right when they do go wrong Results-focused: Focusing on activities that will have the biggest positive impact Understanding what it takes and galvanizing people across the business to ensure plans are delivered successfully Always acting ethically and with integrity Celebrating the success of all involved Can do: Being open, positive and helpful Finding ways to overcome challenges Going the extra mile to get things done Being able to adapt quickly to different situations Good colleague: Taking the time to get to know colleagues and have fun Thinking of others/the team Supporting colleagues through difficult times Providing good quality work to others

Employee benefits

Cycle To Work
Flexible Hours
Flexible Working
Free Food
Free Parking
Laptop
Life Insurance
Pension
Private Healthcare
Share Options
Wellbeing Programme

Office vibe

City Centre
Friday Drinks
Open Plan
Social Events

Location

Leadership

Simon Coles
Chief Technology Officer

Engineering principles

Agile Process
Automated acceptance testing
Continuous Development
Continuous integration
Micro services
Pair programming
Scrum
Test Driven Development
Unit testing

Company tech stack

angularjs
AngularJS
blazor
Blazor
bootstrap
Bootstrap
csharp
C#
css-3
CSS 3
docker
Docker
dot-net
.Net
dot-net-core
.Net Core
git
Git
goland
Golang
html5
HTML5
javascript
JavaScript
jquery
jQuery
kanban
Kanban
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PayPoint
Junior API Operations & Implementation Analyst
This role has expired