Senior Business Analyst

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Made Tech

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Made Tech

Senior Business Analyst

£38k

£62k

Multiple locations

Hybrid

Graduate

Junior

Mid

Senior

Leader

Description

Hybrid requirements: This role has flexible working patterns.

Reporting to one of our Lead Business Analysts, this role is responsible for leading on Business Analysis within a client delivery team.

As Senior Business Analyst, you will enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in product management.

Key measures

Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards

Contributing to the growth and development of the BA discipline at Made Tech in line with business needs

Successful relationships with our clients and colleagues across the Made Tech business

Case studies, publications and speaking engagements on how to design and deliver excellent public services and outcomes (with appropriate client permissions)

Key Responsibilities

Senior Business Analysts have a good understanding at an enterprise/strategic level of an organisation and work in highly complex problem spaces, typically spanning multiple products or services. At this role level, you will:

Have good understanding of strategic levels of analysis and lead on larger or more complex projects

Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.

Assist in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.

Work with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.

Contribute to selection of the business analysis methods, tools and techniques for projects; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.

Contribute to Made Tech’s community of practice for BA and collaborate with other disciplines

Senior Business Analysts should expect to work more autonomously and may often be the only Business Analyst on an assigned project.

Skills, Knowledge and Expertise

Agile working: identify and compare the best processes, evaluate outcomes, help teams manage and prioritise work.

Business analysis, advise on identifying, analysing and communicating complex business problems, inform decision making and recommend solutions that align with goals and objectives.

Business modelling, lead the modelling of processes, systems and data across a project or programme.

Business process improvement, identify and lead the implementation of process and business changes to improve operations and services, assess feasibility and recommend new approaches.

Business process testing, lead the evaluation of business process tests and usability within a project or programme.

Methods and tools, build capability in methods and tools and ensure they are consistently adopted and used effectively.

Requirements definition and management, advise on requirements management, define the most appropriate methods and co-ordinate prioritisation.

Stakeholder relationship management, lead stakeholder communication, build relationships and resolve conflicts

Systems analysis, lead the identification and analysis of IT system capabilities, and design system and user interfaces.

Testing (business analysis), recommend the value of testing, advise on business scenarios and review testing outcomes.

User experience analysis, advise on user experience needs, recommend analysis techniques and articulate how they affect system design.

Desirable (not essential) skills

Working with sales teams to build client relationships, develop opportunities and win new work

Working in the open - building the trust within teams to share little and often

Experience in re-designing legacy services and products

Maintaining a deep working knowledge of Business Analyst and research techniques

Life at

Made Tech

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Culture overview

We are Transparent We're building an open and transparent company across the UK, full of people who are passionate about their work, who always strive to be better, who love to help others grow and who care about using digital and technology to create a better, fairer society. We Make a Difference We focus our efforts on building meaningful, open source services that can help improve citizens' lives. We find this type of work more challenging and more rewarding. Less short-lived, throwaway projects, more mission-critical systems and services. We Continuously Improve We see the importance and value in self-improvement. We have regular code dojos, show and tells, reviews and other reflective practices we aim to encourage growth. One of the biggest ways we have committed to developing our skills is Learn Tech Fridays. We Learn Learn Tech consists of a number of tracks, where every Friday afternoon the whole company comes together to focus on learning new or developing existing skills. This is a constantly evolving programme and we are working with our team's feedback to keep improving it going forward. We support individuals with 12 days' paid learning each year, plus an individual learning budget. We are here to stay We are building a lasting organisation in which our people can grow with the business. We try to think hard about how to best approach every aspect of what we do to create the most enjoyable and productive environment. We are Inclusive We want to foster a diverse, happy and well-supported team. D&I isn't just something we pay lip service to. The services we help build will be used by people around the country. So it’s important to us that the teams that build them reflect this diversity too. Wherever you are on your career path. Whatever your background and experience. If you’re passionate about using technology to make life better for everyone, we absolutely want to hear from you. Certifications We see workplace engagement as a vital part of our continued success in empowering our employees to have a positive impact on the public sector. We are extremely proud to have received certifications from Best Companies for our continued commitment to making Made Tech a great place to work. Technology’s 50 Best Companies to Work For in London for 2021 Technology’s 50 Best Companies to Work For in the South West for 2021 Outstanding to Work for 2-Star Accreditation for 2021

Employee benefits

Cycle To Work

Flexible Hours

Flexible Working

Laptop

Learning Allowance

Life Insurance

Pension

Season Ticket Loan

Unlimited Holidays

Office vibe

Beer Fridge

City Centre

Friday Drinks

Office Dog

Open Plan

Social Events

Location

Tech at

Made Tech

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Leadership

Ben Collier

Head of Cloud and Engineering

Tech overview

We want to positively impact the future of the country by using technology to improve society, for everyone. We work with public sector organisations to modernise technology and working practices, and accelerate digital delivery so that citizens can benefit from better public services. We're transparent about what we do and how we do it, which is why we publish everything about us here: https://github.com/madetech/handbook We grow a team of polyglot programmers, comfortable using several programming languages. Our teams can work across a variety of technologies and you will need to be comfortable doing so too. Our teams have used Ruby with Rails and Sinatra, ES6 with React and Angular, C# with .NET Core, Java with Spring, Python with Django, and plenty more stacks. We don’t limit ourselves as a company to particular technologies and we expect all our engineers to be keen on learning new skills. You will need to be comfortable sharing your knowledge and skills with others. We’d love to hear some examples of mentoring, coaching and growing team members. Maybe you will have written some blog posts about your discipline, or perhaps even delivered a talk or two. High performing software delivery teams need to be empowered to deliver changes all the way through to production. To do this we combine our extensive cloud automation knowledge with DevOps culture. We've been using AWS from the start and as Advanced Partners are go to experts within the public sector. We use a range of IaaS, PaaS and FaaS depending on the needs of our users, in this case software teams, such as EC2, Lambda, ECS, Kubernetes, Heroku, CloudFoundry, Azure App Services, and more. We use VPC and PrivateLink for connecting to on-premise, legacy systems. We also use API Gateway, S3, CloudFront, SQS, SNS, SES, RDS, and many other services provided by AWS. You will have the opportunity to use and learn these technologies and we offer official AWS and other cloud training. We ensure we document our architecture and infrastructure as code, using technologies such as Terraform and OpenAPI. Containerisation is a big part of empowering our teams to develop, deploy and scale their applications, but so too is using AWS Lambda and avoiding the complexity of stateful services altogether. Right tool for the job. For us, DevOps is about culture rather than roles and titles. Even though this role is for someone with strong DevOps experience, the biggest impact you will have is coaching and helping teams use the platforms you build. You won't be building infrastructure in isolation or charged with deploying other peoples work into production. You'll empower teams with the mantra: you build it, you run it!