Senior User Researchers are experienced practitioners in either quantitative or qualitative research who collaborate with and lead others to understand challenges people and society face. They lead the research within a team to inform the design and deliver public services. They do this by managing and conducting user research with real people, ensuring what their team is learning in research informs the end-to-end design of a chosen service. Key Responsibilities Responsible to the Lead User Researcher for informing the design and delivery of public services: - Scope the focus of research, so everyone involved has a shared understanding of what success looks like - Acts as the research subject matter expert on a product team, facilitating the design process and communicating research decisions to the team and stakeholders - Plan research that informs the design of public services that are helpful, usable and successful - Contributes to communities of practice, discussing and sharing suggestions, approaches and ideas - including proactively seeking feedback on own work - Assure the quality of decisions across multiple teams - Share research freely and often with project team and research community - Line manage other user researchers Skills, Knowledge and Expertise _Practice_ - Analyse and interpret research findings so that teams can confidently confirm or challenge their understandings of problems and ideas - Make decisions based on research findings and ; model this behaviour to the rest of your team - Experienced in user centred, lean and agile research methodologies including: - Usability testing - Contextual enquiry - Rapid research - Survey development - Measurable and evaluative research - Understands and applies research ethics and GDPR practices - Provide clear and informative communications with research participants, including sharing GDPR policies _Contributing to teams_ - Involve whole project teams in user research to build their understanding and empathy for people using and running public services - Assure the quality of decisions within their project team with support from research community - Introduce good habits for sharing and improving design work into teams - Understanding the wider scope of project work and how design decisions will ultimately affect members of the public _Community_ - Support the hiring and onboarding of designers and researchers - Help define Made Tech design principles through delivering good public services - Contribute to a design studio culture at Made Tech and client offices - Represent user-centred design publicly and internally - Give feedback often - Understand that a balance of positive and constructive feedback is the most effective way to work