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Customer Success & Account Management Jobs

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Looking for top Customer Success and Account Management jobs? Explore the best opportunities to advance your career in client relations, account growth, and customer retention. Find your next role in Customer Success and Account Management today on Haystack—where IT professionals connect with leading employers.

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Salary:Competitive Salary + Bonus + Excellent BenefitsSales Advisor - Peterborough - Climate CentreSo, who are we? We are Climate Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!As a Sales Advisor based in Peterborough, you’ll be responsible for:

Serving customers on the trade counter by understanding their specific needs and providing product recommendations.

Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude.

Booking stock in and putting it away in the designated location.

Completing general warehouse duties, including picking and packing orders, putting away deliveries, and merchandising displays to a high standard.

This is a permanent, full-time position working 40 hours per week, Monday to Friday 07:30AM-16:30PM with 1hrs break. No weekend work required.And here’s what we’d like you to have:

Sales or customer service experience.

Dependable team player, prepared to support in all areas of the branch.

Eagerness to learn, with a positive and enthusiastic attitude.

Basic IT Skills.

We look forward to receiving your application!Please be aware that we are extending the application period for this role until the new year. Consequently, interviews will not be held until then. Rest assured, we will review your application, but this process may take a bit longer than usual. If you don’t hear from us right away, please don’t worry. In the meantime, we hope you have a wonderful festive break!

Serving customers on the trade counter by understanding their specific needs and providing product recommendations.

Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude.

Booking stock in and putting it away in the designated location.

Completing general warehouse duties, including picking and packing orders, putting away deliveries, and merchandising displays to a high standard.

This is a permanent, full-time position working 40 hours per week, Monday to Friday 07:30AM-16:30PM with 1hrs break. No weekend work required.And here’s what we’d like you to have:

Sales or customer service experience.

Dependable team player, prepared to support in all areas of the branch.

Eagerness to learn, with a positive and enthusiastic attitude.

Basic IT Skills.

Sales Executive - Corporate

Graduate/ Entry level role - Next available intakes - September & October 2025*Please note, the salary for this role is £24,570 plus uncapped commission37.5 hours per weekWould the opportunity to work in an entrepreneurial and collaborative sales environment interest you?Would you like to build a successful career through providing innovative technology solutions to our customers?Join our Sales teamIf you’re looking to make the most of your ambition and personality, then a sales career at Softcat could be perfect for you. Our team is over 500 people strong across our UK and Ireland offices and we continue to grow, embracing new international markets and opportunities. As a Sales Executive, you’ll be a big part of our plans for the future.Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don’t need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed.Success. The Softcat Way.Softcat is a billion-pound technology company that feels like one family. We’re big on culture, big on teamwork and big on rewards. Through collaboration and understanding, we help customers to use technology to succeed, by putting our employees first. Welcome to a business where personal achievement and team success go hand-in-hand.Build your own businessAs Sales Executive you’ll be targeted on securing new business with organisations across the UK, selling IT solutions on behalf of our partners (Microsoft, HPE, Cisco, Dell to name a few). As you become established in the role you’ll inevitably spend less time on building new business and instead focus on really enhancing those existing relationships you’ve built, selling more products into less clients. It truly feels like running your own business, where you get to control how much you earn and how you want to develop.You will join our Softcat Sales Development Programme, which is designed to equip you with everything you need to become successful. The programme will accelerate your confidence in the role and support you on your journey to being an established Account Manager.As a Sales Executive, you will be responsible for:

Researching potential customers to shape and build new business

Growing new business through effective communication methods including cold calling, customer meetings and email marketing

Working towards your KPI’s through developing market understanding, building relationships and networking

Providing effective account management to support your customers technology strategy, implementation, and future requirements

Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience

We’d love you to have:

Have a passion for sales and be keen to learn and develop your skill set

Demonstrate a keen entrepreneurial flare and the desire to build your own client base from scratch

Be a motivated self-starter, a quick learner and be highly organised

Show an enthusiasm to learn and develop your knowledge for new and emerging technologies

Have a high level of verbal and written communication skills

Have the ability to build solid relationships internally and with potential new clients

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don’t hesitate to apply – we would love to hear from you!Work in a way that works for youWe recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Flexible working - flexibility of working from home and in the office. Please note, 3 days working in the office and 2 days working from home, there is a requirement to be in each Wednesday for vendor and inter-office team meetings

Working flexible hours - flexing the times you start and finish during the day

Flexibility around school pick up and drop offs

Working with usWherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.Join usTo become part of the success story, please apply nowSoftcat is an inclusive company where you can enjoy the career you want, without changing the person you are. We’re welcoming to all and passionate about promoting greater diversity in the tech sector.As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

SAP Trainers

Red - The Global SAP Solutions Provider

Global - SAP Trainers - Contract in UK.*One of our Customers at RED is in search of experienced SAP Trainers for a contract in Reading, UKJob Title: SAP Trainer (QM or PLM modules)

Start Date: January 2026

Duration: until May 2027

Contract: Fixed Term Contract

Location: Hybrid in Reading, UK

Language: English (Written & Spoken)

Salary: Negotiable, depending on experience

Education and Knowledge RequirementsOur client is looking for 2 experienced SAP Trainers (or functional consultants with expertise in SAP QM/PLM modules) able to provide training on SAP S4/HANA and Integration to other systems, such as Oracle Fusion and Teamcenter.Required:

SAP functional experience with SAP QM or SAPPLM

be able to use SAP EnableNow for simulations and QRG generation.

SAP S4/HANA and Integration to other systems experience (preferably: Oracle Fusion, Teamcenter)

UK resident/Passport Holder is a must

If you consider your experience and skills to be suitable for this role and would like to discuss about this opportunity, then please apply/send your updated CV and availability to Adriana: (see below)

Trainee Office Administrator / Business Analyst - No experience necess

Trainee Office Administrator / Business Analyst - No experience necessaryTech Educators LTD, Permanent From £12.41 to £18.20 per hourThe Digital Innovator Bootcamp is an intensive, hands-on training programme designed to equip participants aged 19+ with the essential skills needed for an entry level administrator, analyst, sales and AI role.**PLEASE NOTE, WE CAN ONLY ACCEPT APPLICATIONS FOR RESIDENTS WHO LIVE WITHIN HULL AND EAST YORKSHIRE FOR THIS FUNDED OPPORTUNITY, IF YOU DO NOT LIVE WITHIN HULL AND EAST YORKSHIRE, WE WILL NOT BE ABLE TO FURTHER YOUR INTEREST**Over the course of 10 weeks (two days per week, 9 - 5), trainees will learn key Digital Tooling Data Analysis, Sales Pipeline management, AI Skills and workplace skills through instructor-led learning and hands-on experience of using modern day tools.The program emphasises teamwork, problem-solving, and gaining work ready skills, ensuring participants are job-ready upon completion. The program includes full career support along the journey.As a part of the programme, successful candidates are guaranteed an interview with a local employer. Providing all candidates with a valuable stepping stone into office based roles, and increasing their employment prospects significantly.To apply candidates must be aged 19+Government funded free bootcamp leading to guaranteed interview

CRM Data Manager (Hybrid)WatfordUp to £42,000 per annum + BenefitsData Manager - Data Management - CRM - Dynamics365 - SQL - Data - Database - Customer InsightI am recruiting for a CRM Data Manager to join a highly respectable company in the not-for-profit industry based in Watford. The CRM Data Manager will be expected to go to the office twice a week. The CRM Data Manager will manage a team of CRM executives overseeing data quality and cleansing processes, CRM training, and will collaborate with the Technology team to resolve technical issues and drive automation of key business processesKey skills the CRM Data Manager will have

Previous experience managing a CRM Data Team.

in-depth knowledge of Microsoft Dynamics 365 and Customer Insights

Understanding of data protection regulations

Excellent internal stakeholder management experience

Degree in Computer Science (Or IT related) is desirable

Benefits

28 days + Bank holidays,

12.5% pension the company contributes

Discretionary bonus,

Free Parking

Ability to buy and sell annual leave

Generous medical insurance package

Click the ‘Apply Now’ button now for immediate review or please send across your CV to peter.hutchins @ circlerecruitment.comData Manager - Data Management - CRM - Dynamics365 - SQL - Data - Database - Customer InsightCircle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

AV Sales Project Manager

The AV Sales Project Manager will have a strong background in corporate live events, bringing proven hands-on experience in the technical and AV/IT delivery of a wide range of event formats. Reporting to the Senior Audio-Visual Project Manager, this role plays a key part in driving commercial success by managing the sale and delivery of AV equipment and services, overseeing pre-sold AV packages, and ensuring each project is executed to the highest standard. Closing date for applications: Friday 21st November 2025. Key TasksOperationalProject manage the AV/Event IT production of events.Achieve client satisfaction and financial targets with professionalism and integrity.Attend client meetings to understand technical and creative needs.Advise on creative solutions for audio-visual and IT services.Propose and deliver creative digital solutions.Achieve best price and service from suppliers.Collaborate effectively with all internal and external stakeholders.Produce detailed technical specifications for events.Maintain a competent working knowledge of CAD and relevant Creative Cloud software.Undertake other duties as required by the Senior AV/IT Sales & Project Manager or, in their absence, the Head of AV & Event IT.Health and SafetyBe aware of and adhere to all health and safety guidance and policies, particularly those relating to events.Work with management to ensure risk assessments and method statements are completed for activities within AVPM scope.Report any breaches by sub-contractors or freelancers to management or the H&S Officer.Understand the emergency evacuation procedure for staff and clients.Undertake fire warden duties as required.Note: The postholder may occasionally be required to travel to meet clients, attend conferences, or business meetings, which may involve overnight stays. Person SpecificationExperienceOutstanding communication skills.Proven experience in Event AV/IT Production.Strong AV/IT sales experience.IOSH or equivalent health and safety qualification preferred.TechnicalStrong understanding of the Meetings & Events industry.Commercial awareness for pricing and data analysis.Working knowledge of AV & IT systems.Experience with diary management systems.Competent with CAD and Creative Cloud software.BehavioursChanging and Improving adaptable and proactive in seeking better ways of working.Working Together collaborative, supportive, and a strong team player.Managing a Quality Service ensures high standards in all aspects of delivery.Communicating and Influencing clear, confident, and persuasive in all communications. ValuesTeam Foster a collaborative environment where teamwork is at the heart of success.Quality Prioritise client needs and satisfaction by delivering exceptional services with attention to detail and continuous improvement.Exceptional Strive for excellence and consistently aim to exceed expectations, embracing opportunities for growth.Innovation Be forward-thinking, embrace creative solutions, and drive positive change to enhance services and processes.Integrity Uphold the highest standards of honesty, transparency, and ethical conduct in all work.About UsOur client is central Londons premier venue for domestic and international events. Located in the heart of Westminster, this award-winning Centre offers modern, flexible spaces for all types of events, from conferences and exhibitions to award ceremonies, dinners, and fashion shows.Hosting hundreds of events each year from high-profile international conferences to bespoke corporate meetings our client is steadfastly committed to delivering exceptional customer service.People are central to their success. From their acclaimed in-house caterers a sustainable catering partner that offers Michelin-star food to their expert AV and IT teams, every member of staff plays a vital role in delivering outstanding experiences.As of 2025, they have proudly achieved over 50 industry awards since 2014an ongoing recognition of their excellence in the events sector. Most recently, they were awarded three Gold Eventex Awards for Best Venue, Most Versatile Venue, and Best Event Space. These accolades reflect their unwavering commitment to delivering outstanding experiences for every client and delegate.This is an exciting time to join our client as they continue to grow, evolve, and lead in a dynamic events landscape. Department OverviewThe AV and IT department forms a key part of the Operations Division, delivering exemplary levels of customer service to enhance the overall visitor experience.This team provides Audio Visual and IT event services and is integral to the success of the venue, incorporating many specialists in the AV industry. They work closely with Event Managers to organise and operate a wide range of events by providing first-class AV technology and support. Benefits include: Bonus scheme (discretionary) calculated on corporate and individual performance.Membership of Pension Scheme with an employer contribution of 28.97%25 days’ annual leave with an additional day per year to a maximum of 30 days & 1 privilege daySubsidized staff restaurant/coffee barInterest free season ticket loanCycle to work scheme3 days paid volunteeringParticipation at staff events; celebratory, educational, teamAccess to learning and development tailored to youA working culture which encourages inclusion and diversityRegular employment engagement activitiesYou will be required at times to work evenings and weekends as necessitated by the business and Overtime/TOIL would be payable.

Junior Sales Engineer (Pumping Stations)

Ernest Gordon Recruitment

Graduate Technical Sales Engineer (Pumping Stations)£24,000 - £26,000 + Company Bonus + Training + Progression + Company Benefits StokeAre you an aspiring Sales Engineer seeking a dynamic role where you’ll receive specialist training on Pumping Stations, the opportunity to progress into management, and increase your earnings through a company bonus?This UK manufacturer, with a £21 million turnover, supplies innovative pumping and fluid handling solutions to the construction, utilities, housing, and wastewater sectors, built on over 65 years of engineering excellence, reliability, and customer-focused service trusted by local authorities, developers, and contractors nationwide.In role, you will assess technical enquiries, interpret drawings and specifications, and size and select pumping station systems. You’ll provide expert guidance for managing foul water, grey water, effluents, irrigation, pressurisation, and other fluid-handling applications. You’ll prepare quotations and proposals, support clients and contractors, manage relationships, and collaborate with internal teams to ensure accurate, economical, and compliant solutions. Based in Stoke this role is Monday-Friday 37.5 hours a week flexible between 8:00 am and 6:00 pm.This role would suit an aspiring Sales Engineer looking to build technical expertise in pumping stations while working for a long-established UK manufacturer, looking for structured progression into management, specialist product training, and the opportunity to increase earnings through a company bonus.The Role:

Build and manage customer relationships.

Assess technical enquiries and review drawings

Prepare technical proposals and quotations.

Office-based in Stoke, 37.5 hours per week, flexible between 8:00 am and 6:00 pm.

The Person:

Engineering qualification or relevant technical sales experience.

Ability to interpret technical drawings and specifications.

Commutable to Stoke

Reference: BBBH22901Keywords: Sales, Engineer, Pumping, Stations, Technical, Engineering, Pump, Pumping System, Fluid, Handling, Mechanical, Design, Manufacturing, Career Progression, Specialist Training, Bonus Scheme, StokeIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates.The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

Service Desk Engineer

Job Title: Service Desk Engineer (1st Line)Location: Plymouth (Hybrid 2 days per week WFH) Salary: Starting from £26,500 Type: Full-time, PermanentAbout the RoleSet2Recruit are working with a well-established Managed Service Provider (MSP) based in Plymouth who are looking to add a motivated 1st Line Service Desk Engineer to their growing support team. This hybrid role offers the flexibility of working from home two days per week, alongside excellent training and clear progression opportunities within the business.Key Responsibilities

Provide 1st line technical support to end users via phone, email, and ticketing systems

Troubleshoot and resolve common IT issues across Windows environments, Microsoft 365, and hardware

Log, prioritise, and manage support tickets in line with SLA requirements

Escalate more complex issues to 2nd/3rd line support teams where required

Deliver a high standard of customer service and maintain positive client relationships

Support user onboarding/offboarding and basic system administration tasks

Update documentation and contribute to internal knowledgebases

Skills & Experience

Previous experience in a Service Desk, Helpdesk, IT Support role or completion of IT apprenticeship

Working knowledge of Windows 10/11 and Microsoft 365

Basic understanding of Active Directory and general networking concepts

Strong communication skills and a customer-first attitude

Ability to manage workload effectively in a fast-paced MSP environment

A genuine interest in IT with a desire to develop and progress

Benefits

Starting salary of £26,500

Hybrid working 2 days per week working from home

Excellent training and development opportunities

Clear career progression pathways

Supportive and collaborative MSP environment

Application ProcessThis role is being advertised and managed by Set2Recruit on behalf of our client. Set2Recruit will handle the application process and act as the primary point of contact throughout the initial stages of recruitment.To apply, please submit your CV, and a consultant from Set2Recruit will be in touch to discuss the opportunity in more detail.

Sales Engineer (Machine Tools)

Ernest Gordon Recruitment

£40,000 + Progression + Training + Mentoring + Company Car + Company Benefits + 25 Days HolidayManchester/LeedsAre you a Field Service Sales Engineer or similar looking to take a step up in your career by joining a market leading company who supply a range of manufacturing machinery and will provide a structured in-house and field based training program along with a mentor who will see you progress into a senior positions?On offer is the opportunity to work for a leading company in the machinery industry, they have been in operation for over 50 years focusing on the supply and servicing of machinery to manufacturers all over Europe and the UK. As a company they heavily invest in training and a majority of their engineers started at the company as graduates.This role will see you travelling a regional patch, carrying out the sale of Bandsaws and Blades. You will be developing and expanding an existing and new client base. You will be assigned a mentor who will provide you with in-depth training on all the company’s processes while ensuring you progress into a senior position. National Travel and occasional overnight stays are required.This role would suit a Field Service Sales Engineer or similar looking to progress their career by working with a leading name in manufacturing machinery who can provide tailored training, a company car, a range of company benefits and the opportunity to progress your career.The Role

Sale of Bandsaws and Blades

Travelling to customer sites across regional patch and occasionally further afield

Receiving tailored training / mentorship

Will require occasional overnight stays

The Person

Field Service Sales Engineer or similar

Flexible approach (Occasional National Travel)

Full UK Driving License

Reference:BBBH22845AKey Words: Field Service, Field Service Sales Engineer, Sales, Machine Tools, Bandsaws, Manufacturing, Manchester, LeedsIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

Software Support Engineer

Software Support Engineer Full-Time | Competitive Salary & Benefits | Career Growth | On-Site Are you a technically minded problem-solver who loves supporting users, improving systems, and getting hands-on with software? This is an exciting opportunity for a Software Support Engineer to join a forward-thinking organisation where you’ll play a key role in delivering high-quality software support, remote installations, and ongoing system improvements.In this role, you’ll support a suite of business-critical software applications — helping users, resolving issues, ensuring reliability, and working closely with development teams to improve functionality. You’ll be an integral part of a collaborative technical team, with opportunities to expand your skills, contribute to new features, and help shape processes.What You’ll Be Doing

Providing 2nd-line technical support via email, phone, remote desktop and in person.

Monitoring a support mailbox and ticketing system to ensure timely, high-quality responses.

Troubleshooting, reproducing, and diagnosing software and system issues.

Delivering remote installations, updates, and patches across multiple applications.

Performing health checks, preventative maintenance, and system monitoring.

Creating clear user-facing documentation, guides, and release notes.

Collaborating with cross-functional teams to resolve issues and improve processes.

Supporting testing activities for new software versions and updates.

Contributing to internal knowledge sharing, training, and procedure creation.

Managing priorities effectively while balancing multiple support and project tasks.

Maintaining high standards of quality, security, and user satisfaction.

Occasionally attending customer sites or events (UK and international, when required).

What You’ll Bring Essential Skills & Experience

Strong communicator with excellent written and verbal English.

Customer-focused approach with the ability to explain technical concepts clearly.

Analytical problem-solver with a methodical approach to troubleshooting.

Good understanding of software, operating systems and networking fundamentals.

Confident working with Windows and Windows Server environments.

Experience with MS SQL, including replication and linking client machines to central databases.

Knowledge of networking principles, IIS, and remote access tools (VPN/VNC).

Ability to work independently, prioritise tasks, and meet deadlines.

Proactive attitude with a strong work ethic and eagerness to learn.

Beneficial Skills

Broader database knowledge (data modelling, concepts, architecture).

Experience writing and testing SQL scripts, stored procedures, triggers, and functions.

What You Can Expect

A varied and engaging role where no two days are the same.

The chance to work with live systems and make a real impact on users and operations.

A supportive team that values collaboration, knowledge sharing, and continuous improvement.

Opportunities for professional development and skill-building.

If you’re passionate about software, love solving problems, and want to develop your technical expertise in a supportive environment, we’d love to hear from you.Apply today and take the next step in your technical support career.

Internal Technical Sales Engineer

Job DescriptionWere looking for a driven Internal Technical Sales Engineer to join our clients team in Stoke-on-Trent!Youll be the key technical contact for customers, providing expertise on products, preparing quotations, and supporting the external sales team. Youll identify opportunities, ensure customers receive accurate engineering information and contribute to business growth.This role blends technical understanding, customer service, and commercial awareness perfect for someone with engineering knowledge who enjoys problem-solving and working with people.This Full-Time, Permanent position offers excellent career progression opportunities!What youll be doing

Have an in-depth knowledge of company products, features, benefits, and applications

Provide technical expertise to customers and support the external sales team

Prepare accurate quotations, proposals, and contracts for special purpose machinery

Interpret customer requirements, drawings, and specs to recommend solutions

Generate leads and identify opportunities for cross-selling and upselling

Analyse sales data to spot trends and improve performance

Maintain sales documentation, orders, and communication records

Build and maintain strong, professional customer relationships

Respond to technical enquiries and resolve issues with engineering/production teams

HoursMondayFriday 8:30am-4:30pmPay£35,000 per annumSkills/Experience RequiredEssential:

A valid UK driving license

Experience in internal sales, technical sales, or customer support

Strong technical aptitude with mechanical equipment and engineering concepts

Excellent communication, organisation, and problem-solving skills

Proficiency with Microsoft Office and CRM systems

Ability to manage multiple tasks and meet deadlines

Preferred:

HNC/HND in Mechanical Engineering or equivalent

Background in manufacturing, mechanical engineering or special purpose machinery

Experience interpreting engineering drawings or technical specifications

31 days holiday (including Bank Holidays)

Health & wellbeing programme

Company events

Opportunities for technical and professional development

Employee discounts

Supportive, collaborative working environment

Training provided

EssentialAll applicants must have the legal right to work in the UK (sponsorship not provided).All applicants must be able to commute to Stoke-on-Trent.What to do nextIf youre interested in this role, please apply and we will be in touch!Modus Personnel are acting as an employment agency on behalf of our client.

IT Managed Services Provider - Reading (onsite 5 days a week)Salary: £30K-£35K DOE + ~£6K OTE (Quarterly Bonuses)Our client is a well-established MSP based in Reading, supporting over 300 SMEs across the South East. With a strong reputation for delivering IT and Telecoms solutions, they specialise in Microsoft 365, Modern Workplace, Cyber Security, Networking, and Cloud services. They pride themselves on a customer-first approach and have ambitious growth plans.Position Overview:As an IT Account Manager, you’ll join a team of three, managing and nurturing relationships with existing clients. This is a 75% office-based role with occasional client visits. Your focus will be on upselling and cross-selling IT solutions within the current customer base, ensuring renewals, and driving revenue growth. No cold calling-just building trust and adding value.What We’re Looking For:

2+ years of Account Management experience within an MSP (essential).

Technically aware (understanding of MSP services) but not an engineer.

Strong communication and relationship-building skills.

Sales-driven with a passion for delivering outstanding service.

Knowledge of Microsoft 365, networking, and modern IT solutions.

Full UK driving licence and access to a car.

Key Responsibilities:

Manage a portfolio of SME clients, acting as their trusted advisor.

Conduct quarterly reviews to discuss service performance and uncover new opportunities.

Prepare quotes and proposals in line with pricing guidelines.

Collaborate with technical teams to ensure smooth project delivery and issue resolution.

Drive upsell and cross-sell initiatives for services such as Microsoft 365, Cyber Security, and Cloud solutions.

Maintain accurate reporting and CRM updates.

Represent the company professionally and ensure exceptional customer experience.

What You’ll Get:

Salary up to £35,000 DOE + £6,000 OTE (quarterly bonuses).

Monday-Friday, 8:30am-5:30pm schedule.

20 days annual leave plus bank holidays.

Supportive team environment with excellent training and career progression.

Be part of a team that has consistently exceeded 100% of revenue targets each quarter.

Apply now to Gianluca @ circlerecruitment (dot) com to join a forward-thinking MSP with a strong reputation and a friendly team culture.Key skills: MSP, Account Management, IT Sales, Microsoft 365, Cyber Security, Cloud, Networking, Reading, BerkshireCircle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

1st line support engineer

Global Technology Solutions Ltd

Location: St Ives, CambridgeshirePermanent roleStandard office hourssalary: £27,000-£28,000. Will go up to £30,000p/a for the perfect candidateA close-knit, smaller growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.The role’s main responsibilities:-

Providing technical support via telephone and use of remote control software, with occasional site visits

Investigating hardware, software and malware issues

Maintaining accurate documentation

Create and follow standard operating processes (SOPs)

Monitoring progress of tickets

Installing and configuring hardware and software

Providing support for Microsoft 365 including SharePoint, and managing users and email accounts

Management of email services on mobile devices and tablets

Liaising with customers via email and phone

Desirable skills and experience:-

Microsoft 365 good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc.

Working knowledge of Word and Excel

Good understanding of security and ability to explain importance to end users

Familiarity with backup principles and experience with at least 1 platform

Apple Mac experience would be nice

Clean UK driving licence and appropriate car

Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory

Service desk software, RMM

Minimum 1 year in industry

Good planning, verbal and written communication skills

Wide knowledge of computing principles independent of vendor specific technology

On offer:

20 days holiday + bank holidays

Standard working hours Monday Friday 8.30 5.00

Potential to progress/develop to 2 nd /3 rd line support

Onsite car parking & free refreshments (tea and coffee)

Continuous training

Pension Scheme enrolment

If you have the skills required, apply now

Customer Quality Engineer - Electronics

Bluegate Consulting Ltd

Customer Quality Engineer Electronics 8D - Oldham Greater ManchesterBluegate are urgently seeking a Customer Quality Engineer with an electronics background to join our Oldham-based client.You would be joining a global organisation within the semiconductor and automotive industry.This is an excellent opportunity for an experienced, technically minded professional who is passionate about customer satisfaction, problem solving and continuous improvement.The RoleAs a key member of the Quality and Customer Support function, you will be responsible for managing customer claims from start to finish, ensuring timely resolution and maintaining outstanding customer communication throughout. Your responsibilities will include:

Handling customer claims from receipt to closure, including initial analysis where required

Ensuring all claims are resolved effectively and on time, implementing necessary containment actions to safeguard the customer

Working with colleagues at all levels and across global manufacturing locations to identify root causes and drive corrective actions

Providing regular updates to customers, maintaining a responsive and solutions-focused approach

Candidate Requirements

HND / HNC / Degree or relevant experience in, electronics / semiconductor manufacturing

Technical knowledge of semiconductor / electronics products

Strong hands-on use of 8D problem-solving techniques

Knowledge of VDA 6.3 / automotive standard

Fluent written and spoken English

Apply Now! Or for more information on the Customer Quality Engineer role based in Oldham / Greater Manchester, please contact Tommy Beazley quoting job reference TRB509 .

Automotive Technical Helpdesk Engineer

Are you an automotive professional ready for new challenges?MSXI has the job for you!MSX International is looking for a Technical Helpdesk Engineer to support our Volvo team by delivering technical and diagnostic support for our automotive partner Volvo, in the UK.The RoleThe Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved repairer network and independent repairers and customers. In addition, the Technical Helpdesk Engineer will:

record data into the computer system

provide vehicle and concern detail about cases

identify and report on vehicle case histories, trends, and analysis

deal with and respond to telephone calls and emails

QualificationsOur ideal Technical Helpdesk Engineer will have a minimum of over 2 years technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. Alternatively, we would consider someone with great automotive service skills. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will:

be an automotive professional

have excellent automotive knowledge

have worked within a high-performance, collaborative, constructive peer group

be able to describe and understand complex technical issues clearly

be confident in technical concern resolution

be able to build strong working relationships and have the requisite communication skills and drive to deliver requirements

have qualification of City and Guilds or NVQ L3

have a HV qualification (IMI3 or higher)

be PC Literate

have experience of the Volvo brand (advantageous)

Whats in it for you?At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.In joining MSX, you can enjoy:

up to £42,500per year (depending on experience)

25-days annual leave per year

Paid business expenses

Cashback Health Care Scheme

Car salary exchange scheme

Potential to progress within the company, with global opportunities updated regularly

Working pattern and location

40 hours per week

Monday Friday

Location: Daventry office based

Permanent contract

You can learn more about MSX International on our website: MSX International

Clinical Project Manager

Business Manager (Clinical Trial Services)Location: Marlow, Buckinghamshire Salary: £40,000 £50,000 Full Time | PermanentAbout the OpportunityThis is a fantastic opportunity to join one of the UKs fastest-growing organisations in the clinical trial supply sector. Having expanded to revenues in excess of £330M within 15 years, and with offices in the UK, Germany, and the USA, the company has ambitious plans to continue its global growth trajectory.They are now seeking a highly motivated Business Manager to join their team, playing a pivotal role in managing clinical trial comparator sourcing activities and driving exceptional service for clients worldwide.This is a client-facing, project-led role with the potential to progress into a senior management position in the future.The RoleAs a Business Manager, you will manage and develop allocated client accounts and lead on the planning, execution and delivery of comparator sourcing projects. Youll work closely with clients, internal teams, and third-party suppliers to ensure projects are delivered on time, to specification, and in line with regulatory requirements.Key responsibilities include:

Leading client account development from start to finish, including preparing quotes, proposals, and progress reports.

Managing supplier relationships, negotiating best prices, and obtaining key documentation (e.g. CoA, MSDS, stability data).

Coordinating logistics with client and internal teams to ensure compliant and timely delivery of medicinal products worldwide.

Tracking project timelines and deliverables, managing changes in scope, and implementing contingency plans where needed.

Conducting post-project reviews to capture lessons learned and identify improvements.

Building and maintaining strong commercial relationships with clients, suppliers, and internal stakeholders.

About YouWere looking for someone with:

3+ years experience in a project or account management capacity, ideally within life sciences or a commercial environment.

A degree in a scientific discipline (Masters or PhD desirable).

Excellent organisational skills and the ability to manage multiple priorities under pressure.

Strong communication and interpersonal skills, with the ability to work collaboratively across teams.

Experience with enterprise resource or stock control systems is advantageous.

A client-centric mindset, with a focus on quality, delivery, and service excellence.

Ideally, youll live within a commutable distance of Marlow.Why Join?

Be part of a diverse, inclusive and supportive environment, where respect and collaboration are central values.

Access to comprehensive training and development programmes, enabling you to progress and excel.

Work in an organisation recognised for exceptional growth and industry excellence.

Contribute to delivering life-changing clinical trial supplies to patients around the world.

1st Line Support Engineer

Nextech Group Limited

Location: Ipswich, SuffolkEmployment Type: Full-time, On-site Salary: £24,000 - £28,000 (DOE) Company Type: Managed Service Provider (MSP)About the RoleWe’re looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients busy service desk team in Ipswich. As part of a growing Managed Service Provider (MSP), you’ll be the first point of contact for our clients - helping resolve technical issues quickly and professionally, while delivering outstanding customer service.This is a hands-on, on-site role, ideal for someone with a passion for technology and a desire to develop their IT career within a fast-paced, service-oriented environment.Key Responsibilities

Provide 1st line technical support via phone, email, and remote tools

Log, prioritise, and manage incidents and service requests through the helpdesk system

Diagnose and resolve hardware, software, and networking issues

Escalate complex issues to 2nd line or specialist teams when required

Assist with user account management, password resets, and system access

Maintain accurate documentation of tickets, resolutions, and procedures

Support desktop, laptop, and printer installations and configurations

Deliver excellent customer service and maintain strong client relationships

Skills & Experience

Previous experience in a 1st line / helpdesk support role (ideally within an MSP)

Good understanding of Windows 10/11, Microsoft 365, and Active Directory

Familiarity with remote support tools and ticketing systems

Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)

Strong communication and problem-solving skills

Ability to work under pressure and manage multiple priorities

Relevant IT qualifications (e.g. CompTIA A+, Microsoft, ITIL) are a plusWhy Join Us?

Competitive salary (£24,000 - £28,000 DOE)

Exposure to a wide range of clients and technologies

Clear career progression within a growing MSP environment

Ongoing training and professional development

Friendly, collaborative on-site team culture

Free on-site parking and modern office facilities

Business Development Manager (Junior)

About the RoleWe are looking for a dynamic and results-driven Business Development professional to join our team at Smurfit Westrock, Stalybridge. This is a development opportunity designed for individuals who want to grow their skills and make a real impact. This role is pivotal in driving growth, building strong relationships, and delivering commercial impact for both our business and our customers.Key Responsibilities

Market Expertise: Leverage a deep understanding of the market, Smurfit Westrock, and our customers to shape strategy, identify opportunities, and influence decisions.

Relationship Building: Develop and maintain long-lasting, mutually beneficial connections internally, cross-functionally, and externally across a wide range of stakeholders.

Commercial Acumen: Know your numbers and use them effectively to deliver measurable commercial impact.

Strategic Planning: Create and execute plans and tactics that address current needs while anticipating future trends, driving value for both Smurfit Westrock and our customers.

Selling: Identify and secure opportunities by communicating mutual value through compelling commercial stories, ensuring strong closes and clear next steps.

Negotiating: Achieve win-win outcomes that protect Smurfit Westrock s value while ensuring customers feel valued and supported.

Person AttributesWe re looking for someone who demonstrates:

Action Bias: A proactive approach to getting things done.

Resilience: Ability to adapt and thrive in a fast-paced environment.

Results Focused: Commitment to achieving and exceeding targets.

Diligence: Attention to detail and thoroughness in execution.

Active Listening: Strong interpersonal skills to understand and respond to customer needs effectively.

Key Requirements

Flexibility to travel as needed for site visits and training.

Valid driver s license.

Experience working in a business to business sales organisation.

Qualifications & Development

Degree-level candidate (or equivalent experience) with a strong desire to learn and grow.

Willingness to train, develop new skills, and embrace continuous learning.

Previous sales experience is beneficial but not essential we ll provide full training and mentorship.

Product Support Specialist

Robert Walters is working in partnership with a Global fintech business, that provides financial-planning platform powered by both data and automated advice tools. Its software supports advisors and businesses to deliver bespoke planning, scenario modelling and guidance to a global client base.Due to continued expansion across global sites, they are keen to appoint a Product Support Specialist to be based in the UK. This is a home based role, salary range of £40,000 to £45,000 plus benefits.As an experienced Product Support Specialist, you will be responsible for driving user adoption initiatives. Act as the main point of contact for end-users - such as financial planners and advisors. Providing functional support on how to model financial planning concepts.In addition, you will be responsible for creating and maintain knowledge base content, user training materials and interactive online training delivery.Product Support Specialist: Duties

Main point of contact for end-users of groups applications

Assist end-users with in-depth functional support on how to model financial planning concepts

Promote user adoption of applications in line with group strategy

Drive development and updates of training programs and support material

Deliver online user training sessions

Review user feedback and work with product and development teams for enhancements

Product Support Specialist: Duties

Experience of working in financial services

Cashflow modelling technology - Voyant, Cashcalc, Xtoold+, IO Planning

Knowledge of UK financial planning concepts

The permanent opportunity for a Product Support Specialist is a home-based position, paying a salary range of £40,000 to £45,000 plus benefits.This is an opportunity to join a global industry leader. For further information, please apply with an updated CV and reach out to Ajay Hayre on (see below)Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Applications Engineer

Recruitment South East

E****astbourne, East Sussex **Salary: Neg (depending on experience)MUST HAVE THE RIGHT TO WORK IN THE UK IN PLACE AS OUR CLIENT DOES NOT OFFER SPONSORSHIP - PLEASE ONLY APPLY IF YOU HAVE PERMANENT RIGHT TO WORK IN THE UK STATUS.**To provide technical and commercial support for the global sales activity, within markets such as Oil and Gas, Chemical, Pharmaceutical, etc. Responsible for enquiry handling, technical evaluation, proposal creation and customer support, through to generation of post-order contractual documentation and supporting the handover process to relevant departments.Duties/Responsibilities

Act as the pre-order point of contact for the external sales team, global representatives and customers, responding to enquiries and technical clarifications for new unit sales.

Evaluate clients needs and create proposals, reviewing project specifications and generating comments/deviations.

Attend pre-order technical and commercial clarification meetings with customers, as necessary.

Raise contract documentation and support the order handover process to the Project Manager and Product Engineer.

Communicate and build working relationships with external sales teams, global representatives and customers.

Operate within bid deadlines and contractual guidelines set down by the client.

Liaise with other departments, as necessary, to ensure that contractual requirements are understood.

Support training activity for external sales teams and global representatives.

The successful individual should possess the following:

Bachelor s Degree in Mechanical Engineering, or equivalent.

Strong interpersonal skills and good communication skills is essential at all levels.

Ability to prioritise a heavy and variable workload.

A methodical approach with attention to detail.

Highly organised and able to work under minimal supervision, capable of dealing with high pressure situations.

Competent with MS Office (Word, Excel, PowerPoint).

Fluent in English language.

Please note this role is based on-site, but travel may be required to support the external sales teams/ global representatives and attend bid clarification meetings with customers.

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