Software Developer - IDMS - Tax - Contract
Telford - 2 days per month onsite
6-month Contract
SC Clearance is required for this role

Hiring for an experienced Software Developer / Engineer to join the Tax Admin team, supporting critical enterprise tax systems. This role requires strong technical expertise across legacy and client-server technologies, with a focus on stability, enhancement, and continuous improvement of live services.

Responsibilities include:
Design, develop and maintain PL/SQL and CA Gen applications
Support deployment activities and Implementation Management
Manage clone activities including restores, robotics coordination, testing, and
patch upgrades
Troubleshoot performance issues and provide technical support
Collaborate across incident, problem, and continuous improvement forums
Participate in code reviews and promote engineering best practice
Drive batch performance improvements and reduce failure rates
Support audit and Disaster Recovery requirements
Provide occasional out-of-hours support for batch failures and live releases

Skills & Experience
Strong experience with CA Gen, Tuxedo, Oracle, PL/SQL, and Unix
Experience supporting large-scale enterprise applications
Ability to work collaboratively across technical and stakeholder teams
Strong problem-solving and communication skills

Please apply for immediate interview!

CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.

Salary: £28,000 - £30,000
Location: Fully remote (quarterly meet-ups - fully expensed)

Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote Service Desk Analyst opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step.

As a Service Desk Analyst you will:

• Log calls in line with ITIL practices (Incidents, Change, Service Requests)
• Allocate and update tickets appropriately
• Perform first-line triage and first-line fixes
• Respond to incoming calls and emails professionally
• Implement basic changes
• Monitor systems for alerts and take appropriate action
• Monitor application mailboxes
• Process service requests
• Produce and maintain internal and external reports
• Carry out basic application administration (Rubrik, Druva, Zerto, Commvault)

Requirements:

• 1-2 years’ experience in a technical support or service desk environment (or relevant placement year)
• Basic technical background with a strong desire to develop
• Professional communication skills (written and verbal)
• Understanding or awareness of ITIL processes
• Interest or exposure to backup and DR technologies (Rubrik, Druva, Zerto, Commvault, NetBackup advantageous)
• Familiarity with VMware (vCenter, ESX, VDS, NSX) beneficial
• Exposure to Azure and/or AWS advantageous
• Basic Scripting/automation knowledge (PowerShell desirable)
• Strong documentation skills
• Positive attitude towards training and development
• Able to work independently in a fully remote environment

Apply today to speak with VIQU in confidence or contact Belle Hegarty.
Know someone exceptional for this Service Desk Analyst position? Refer them and receive up to £1,000 if successful (terms apply).

Technical Support Analyst (3rd Line)

Location: Norfolk

Job Type: Full-time (includes on-call/shift work)

The Role

Provide second and third-line technical support, managing capacity and proactively monitoring the organization’s IT infrastructure. You will supervise other analysts and act as a technical lead for complex system investigations and upgrades.

Essential Skills & Qualifications

• Certification: MCP or MCSE (Windows 2003-2012).
• Education: Relevant Degree, HND, or HNC in a technical discipline.
• Server Infrastructure: Expert support for Windows Server (2003-2012) and OS builds for Windows 7/10.
• Networking: Strong knowledge of LAN, TCP/IP, x400, and RS-232.
• Backups/Security: Management of enterprise backup/restoration (Oracle/AIX) and anti-virus/patching technologies.
• Specialized Systems: Support for MS SQL Server, Web Server products, and multi-user database applications like the ICE system.

Key Responsibilities

• Provide 3rd line technical support for the onsite helpdesk.
• Manage the onsite Citrix Service Farm.
• Plan and supervise maintenance and installation work with contractors and system architects.
• Perform system performance investigations and capacity analysis.
• Participate in the on-call rota as required.

If interested, please apply with your updated CV.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Role: Fire Alarm Engineer - Small Works

Location: Knightsbridge, London

Duration: Until September 2026

Pay Rate: £350 P/day Umbrella

Hours of work: 7:00 - 15:00

Week : Mon - Friday ( Flexibility/ Weekends and Evenings may be needed dependant on project schedule)

Responsibilities:

The Role: As a Fire Systems Small Works Installation Engineer, you will be responsible for the installation, commissioning, and handover of small-scale fire alarm and detection system projects. This role is ideal for a technically skilled engineer who is comfortable working independently can deliver high-quality work in line with industry standards.

You’ll be expected to liaise with clients on-site, maintain documentation, and ensure all works are delivered to specification and in line with current regulations.

Key Responsibilities:

• Install, commission, and test fire alarm systems to BS 5839-1 standards
• Carry out modifications and upgrades on existing systems
• Complete all documentation, including job sheets, commissioning certificates, and handover forms
• Communicate effectively with clients, project managers, and internal teams
• Ensure all work is completed within budget, on time, and to a high standard
• Adhere to all company policies and health and safety procedures
• Mark up as fit drawing for design team
• Attend training to stay up to date with latest standards and technology

Essential Requirements:

• Proven experience installing and commissioning fire detection and alarm systems
• Strong working knowledge of BS 5839-1
• Experience with Sinteso/ Desigo ( preferred, but training will be provided)
• ECS or CSCS Card
• Excellent communication and customer-facing skills

Desirable Qualifications:

• FIA Units (e.g., Units 1 & 4) or equivalent certification
• Experience with CCTV
• Experience with Sinteso/ Desigo ( preferred, but training will be provided)

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Rullion are looking to recruit for the following role:

• Quality Engineer x 3
• Location Sudbury UK
• Fully site based Monday to Friday
• End of January 2026/February 2026 start date
• 6 months initially
• Inside IR35
• £20-30 Per hour (TBD)

The Quality Operations Engineer will be responsible for maintaining, monitoring, and improving key elements of the Quality Management System (QMS) for the Sudbury Site, developing a culture of Quality by education, mentoring and example.

Job Responsibilities:

• Provide Quality support to the Manufacturing Operations Team
• Support CAPA & Issue Resolution to ensure timely and accurate completion.
• Administer & support the deviation process to ensure timely and accurate completion.
• Administer & support the quality notification process to ensure timely and accurate completion.
• Prepare for supplier, customer, regulatory & notified body audits as required.
• Conduct internal & supplier quality audits as required.
• Support the change control process.
• Prepare, review, and approve or reject quality related documentation.
• Provide support for training in key aspects of the Quality Management System.
• Generate quality related metrics, reports and KPI’s and lead improvement projects and quality initiatives.
• Participate in SQDIP meetings, provide accurate and timely reports, and take responsibility for the achievement of target KPI’s for the role.
• Actively use business systems such as CATSWEB, CERDAAC, SAP, Documentum & Learn4U.

Requirements

• Represent the business in customer audits and regulatory inspections to demonstrate that the client has compliant systems.
• Maintain compliance with Data Integrity Regulations, GAMP standards, 21 CFR Part 11 and applicable regulatory guidelines.

EHS

• Ensuring compliance with safety, health and environmental (SHE) legislation.
• Driving a safety-first approach maintaining a zero-accident culture, ensure accident prevention and environmental protection regulations of the facility to assure a safe and productive working environment free of any liabilities or defects.

Teamwork

• Engaging with project teams to help with selection, installation, and commissioning of new equipment.

Quality Assurance

• Competent in the principles of and practical use of the Quality Management Systems.

Skills and Experience:

• You will be able to manage time effectively and possess a desire to succeed.
• You will have a flexible approach and ability to adapt according to workload.
• You are self-motivated, reliable, and able to work on own initiative.
• You will be an effective team member and able to communicate across functions.
• You will be curious - keen to understand, learn and try new things, and possess excellent written and oral communication skills.

Qualifications:

• 5 or more years’ experience in a medical manufacturing environment or manufacturing envirionment
• In depth knowledge of Quality Management Systems, ISO 13485, 21 CFR 820
• IT literate with strong knowledge of Microsoft Office packages.
• GDP & GMP (Good Documentation Practices & Good Manufacturing Practices)

If available please send CV and a member of the team will be in touch

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Job Description : Hardware/ software technician ( Urgent requirement)

Pay: £15.99 PAYE + OT

Hours: 07:00 – 15:00 (7.5-hour shift, 30-minute lunch)
Role Type: Full time

Are you passionate about IT and looking to grow your career within a fast-paced, expanding organisation? We are seeking an FLS Engineer – Grade 2 to join our Maintenance Service Centre in Hatfield, supporting customers throughout the full device lifecycle.

The Role

You will be responsible for diagnosing, repairing, configuring, and staging a range of IT equipment including laptops, desktops, tablets, and mobile devices. Working in a high-volume environment, you will ensure devices are built, repaired, and prepared to meet customer SLAs.

Key Responsibilities

• Troubleshoot and resolve hardware and software issues
• Perform laptop, desktop, and mobile device repairs
• Install spare parts and carry out warranty repairs to OEM standards
• Stage and configure devices with predefined builds
• Manage and update service tickets accurately
• Maintain asset tracking and workshop organisation (6S)
• Escalate potential SLA risks to supervisors

What We’re Looking For

• Experience repairing laptops, desktops, and mobile devices
• Familiarity with HP, Dell, Apple, and Lenovo systems
• Strong diagnostic and fault-finding skills
• Excellent organisation and attention to detail
• Ability to work independently and within a team
• Eligible to obtain Government SC clearance

This is a fantastic opportunity to join a growing organisation with strong year-on-year performance and real career development opportunities.

Apply today to take the next step in your IT engineering career.

Call Steve on 01462 670666

Role: Configuration Engineer
Position: Contract
Location: Hinkley Point C and SDC, Somerset
Duration: 12 Months Rolling
Rate: Circa £220 p/d PAYE + 36 days annual leave // Circa £300 p/d Umbrella

Job Purpose / Overview

As a Configuration Engineer, you will be part of a growing multidisciplinary team responsible for delivering Work Management Support and maintaining the digital As-Built configuration required to build, commission, and operate Hinkley Point C Power Station.

This role focuses on data extraction, validation, and assembly into datasets aligned with business rules and ready for submission to Asset Suite 9 (HPC’s chosen Enterprise Asset Management (EAM) system). You will support the population of the Project’s Master Equipment List and ensure accurate attribute data within HPC’s EAM tool.

Principal Accountabilities

• Population of the Equipment module in Asset Suite 9 with accurate asset identifiers and attributes.
• Performing data quality assurance for equipment installation and configuration references.
• Maintaining the asset/system schedules and resolving data anomalies.
• Producing weekly performance reports into the line manager for review, and upward reporting.
• Supporting the digital configuration through work management processes.
• Collaboration with Construction Contract Partners, Completions, and Handover teams to ensure consistent data across platforms.

Essential Skills:

• Strong experience in asset data analysis and validation.
• Proficiency in Microsoft Excel, Word, and Power BI.
• Ability to work independently and manage data integrity.
• Experience with SAP, EDRMS or other CMMS systems.

Desirable Skills:

• Familiarity with Asset Suite/Passport or other EAM tools.
• Background/experience in engineering disciplines or interpreting engineering drawings.
• Previous experience of working in a construction, completions, and/or data management related industry.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Security Officer - Newbury , RG14 2FN - England, RG14 2FN

Are you an experienced Security Officer looking for your next professional opportunity? If you take pride in delivering exceptional service, have the skills to excel, and are ready to embrace new challenges, we would love to hear from you!

…Apply now!

Ward Security is seeking a skilled and professional individual to join our team in Newbury.  The ideal candidate will possess a wide range of skills and experience necessary to deliver an effective, efficient, and professional security service that meets the needs of the client and ensures the safety of people, property, and assets. As a key point of contact for staff, visitors, and tenants, the candidate will be expected to communicate effectively at all levels, both verbally and in writing, while conducting in a professional manner at all times.

Position: Security Officer

Pay rate: £12.60 per hour

Shift Pattern: 3 days 3 nights 3 off (56 hours per week)

Location:  Newbury

Role Requirements: Valid SIA licence and Driving Licence

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard   membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Main Duties:

• Act as a point of contact and information center to staff and visitors and tenants
• Always conduct yourself in a professional manner
• Ensure all instructions, both written and verbal are adhered to
• Guard access points, permitting or refusing entry, restraining trespassers
• Conduct foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
• Investigate and take the appropriate lawfully action as authorised by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
• Complete daily reports, including relevant information, observations, surveillance footage, and signatures
• Excellent communication skills to all levels – verbally, written, phone and by security radios

Must have:

• Valid Frontline SIA license and Driving Licence
• Proven work experience as a Security Officer -min 1 year
• Excellent customer service and communication skills
• High level of self-presentation
• IT literate- Ability to operate detecting systems and emergency equipment
• Quick thinking and problem-solving skills
• A positive attitude to dealing with people and taking on challenges

Mobile Response Officer Relief - Chiswick - England,

Do you have previous security experience and hold a UK Manual driving licence? Can you work independently while maintaining a high level of professionalism? Are you looking for a fast-paced, dynamic role where no two days are the same?

…Apply now!

We are seeking Relief Mobile Security Officers  to join our security team, providing rapid response and proactive patrolling across multiple client sites. This role requires a high level of vigilance, strong problem-solving skills, and the ability to manage security concerns efficiently. You will be responsible for locking and unlocking premises, responding to alarms, and conducting site patrols as required.

Job Title: Relief Mobile Security Officer (Zero Hours) Pay Rate: £13.39 per hour Shift Pattern: Nights and Weekends Location: Chiswick and surrounding areas Role Requirements: Full UK Manual Driving Licence & SIA Door Supervisor Licence

Benefits Include:

• Company vehicle provided for patrols
• Financial support for SIA Licensing and renewals
• Company Pension Scheme
• Life Assurance benefits
• Employee referral scheme
• Career progression, training, and development opportunities

Additional benefits via our ReWard membership :

• Discounted gym memberships
• Savings at major retailers and travel providers
• Restaurant and supermarket vouchers
• Cinema tickets
• Access to a 24/7 Employee Assistance Programme

Main Duties:

• Conduct regular mobile patrols to ensure security across client sites
• Respond quickly to alarms and security concerns raised by the Network Operations Centre (NOC)
• Lock and unlock client premises as required
• Operate a company vehicle safely while traveling between sites
• Document and report all incidents, including security breaches, accidents, or unusual occurrences
• De-escalate conflicts and disputes calmly and professionally
• Maintain a high standard of customer service while engaging with clients, staff, and visitors

Must Haves:

• Valid SIA Door Supervisor Licence
• Full UK Manual Driving Licence
• Previous experience in a mobile security role (preferred but not essential)
• Strong customer service and communication skills
• Ability to think quickly and solve problems under pressure
• Positive attitude towards people and challenges
• Ability to work independently and respond flexibly to different locations

• Pay rate: Up to £200/night (outside IR35 Dependent on specific project scope)
• Location: UK-wide
• Working hours: Primarily night shifts

Join our growing dynamic team of ESEL installers!

Are you ready to launch a hands-on career working with the latest innovation in retail technology? TXP is offering an exciting opportunity to be trained on the installation of Electronic Shelf Labels (ESELs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we’ll give you all the training you need to succeed!

If you enjoy fixing things, love working with your hands, and looking for a new challenge in 2026, this could be the perfect fit for you.

About the Role

As a retail installer/retail merchandiser, you’ll be supporting the rollout of Electronic Shelf Edge Labels (ESELs) across retail stores nationwide. This is an exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience.

What you’ll be doing:

• Travel to retail sites across the UK to install ESEL systems.
• Follow detailed installation plans and scripts for precise setup.
• Conduct site surveys and verify installation accuracy.
• Maintain high standards of quality and compliance throughout the process.
• Represent the company professionally and provide outstanding customer service.

Training

We’ll fully support you from day one with hands-on experience, and on-the-job training, as well as providing supporting documentation for you to keep for future reference. We will also have an experienced Team Leader on site for extra training and support if needed.

What You’ll Need

We’re looking for people who are:

• Passionate about customer service
• Interested in hands-on problem-solving
• Hold a full UK driving licence, have a reliable vehicle and a willingness to travel
• Able to work night shifts and adapt to flexible schedules
• No previous experience is required - just a great attitude and a willingness to learn!

What’s In It for You?

Pay: Up to £200/night (outside IR35 subject to project scope) + travel allowance

Training: Full training and on-boarding provided

Consistent work: Flexible shifts available throughout 2026

Opportunity to work on a high-profile retail technology project.

Ready to Apply?

Apply today and be part of a team that’s transforming the retail experience across the UK!

Salary: £50,000 - £60,000 per annum

Day rate: £300 per day

Location: London

Responsibilities

• Service and maintain a range of control systems (Tridium, Distech, Schneider, Delta, Centraline).
• Carry out planned preventative maintenance (PPM), reactive tasks, and small-scale projects.
• Respond promptly and professionally to client requests.
• Conduct system checks and diagnostics to ensure optimal performance.
• Collaborate with engineers and contractors to deliver projects efficiently.
• Keep accurate records of all maintenance and service activities.
• Participate in training and remain up to date with industry standards and developments.

Qualifications

• Proven experience as a BMS Service Engineer.
• Strong technical knowledge and hands-on experience with at least two of the following systems: Tridium, Distech, Schneider, Delta, Centraline.
• Skilled in diagnosing and repairing complex technical issues.
• Excellent communication and interpersonal abilities.
• Capable of working independently as well as within a team.
• Strong problem-solving and analytical skills.
• Willingness to participate in the on-call rota.

Please click apply on the advert.

Expleo is seeking a highly skilled SUMS Pack Deployment and Compatibility Operational Test Engineer to join our team in Gaydon, Warwickshire, on an Inside IR35 contract basis. This is a workshop-based role focused on updating current production and engineering vehicles to the latest software packs, ensuring readiness for SOTA and integration testing. You’ll be working on cutting-edge automotive technology in a dynamic and collaborative environment.

Key Responsibilities:

• Diagnose and repair mechanical systems (engine, chassis, etc.)
• Perform software updates and validation testing
• Conduct service, diagnostics, and repair operations on current vehicles
• Provide technical feedback to support subsystem development
• Prepare, fit, and remove test components
• Assemble and replace systems/components
• Manufacture and modify electrical harnesses
• Trace, rectify, and validate faults using diagnostic tools
• Interpret technical drawings and collaborate with engineering teams
• Engineer bespoke solutions to overcome technical challenges

What We’re Looking For:

• Advanced knowledge of operational procedures and tools
• Experience in diagnostics and repair of automotive systems
• Proficiency with computer diagnostic equipment
• Ability to work independently in non-routine situations
• Strong communication and documentation skills
• Experience leading daily operations and mentoring junior staff is a plus

World Class Defence Organisation based in Stevenage, Hertfordshire is currently looking to recruit 8x SOC Threat Detection Analyst subcontractors on an initial 6 month contract.

This role can start on an SC Security Clearance basis, however DV Clearance will be required down the line.

This role would suit someone from a Cyber Security Analyst, SOC Analyst or Threat Detection Analyst background.

Hourly Rate: £45ph - £85 per hour. There are 8 positions being recruited across the mid-senior level. Overtime rate of time and a quarter.

Contract Duration: 6 Months initially and long-term thereafter.

Shift pattern:

28 day Cycle
Sat to Tue - Earlies (Apply online only)
Wed to Sun - Off
Mon to Fri - Lates (Apply online only)
Sat to Tue Off
Wed to Sun - Nights (Apply online only)

(The type of shift rotates along the pattern through, so the start of the next 28 day cycle they start with lates -> Nights -> earlies then next cycle: Nights -> earlies -> lates)

28 days = 4 weeks, 14 days worked per 28 days, 3.5 days worked per week, 3.5 x 8 = 28 hours per week

Initially may not be expected to do nights until team grows.

SOC Threat Detection Analyst Job Description:

An opportunity has arisen in the cyber security operations centre (SOC) within Information Management (IM) for a SOC Threat Detection Analyst. Supporting the Senior SOC analysts in assisting IM meet the challenges and demands of countering the Cyber Threat. The successful applicant will drive a proactive ethos in an ever-changing cyber security environment and provide robust threat detection and analysis within the 24x7 SOC.

Responsibilities:

To support the SOC Manager in assisting Information Management UK meet the challenges and demands of countering the Cyber Threat. Support for the operational functions of the UK SOC. To work with other UK SOC members, including the UK InfoSec Team and the IM Domains (Customer Support and Infrastructure / Information Systems).
It will cover analysis, monitoring, reporting, alerting and investigation activity utilising a wide variety of security platforms including AI/ML and behavioural analytics, SIEM (Security Information Event Management), Network Packet Capture platform, Anti Malicious Code, Threat Detection technologies and platforms across the UK Network Perimeter working with the best standard technologies.

The SOC Analyst reports to the SOC Manager. The SOC Analyst conducts a range of analysis and assists the incident response team with investigations that need to be escalated to an embedded member of staff.

The SOC Analyst key responsibilities are:
Effective Tier 1 to 2 alert triage of security events
Monitoring of Cyber Security tools
Monitoring the SOC email notification mailboxes
Assists with the maintenance of Security technologies
Assisting the SOC Solutions Lead with project activity
Assist proactive threat hunting in collaboration with the CTI function
Assist IR in HR and InfoSec related investigations
Ensure the timely triage and remediation of any incident or request tickets raised to the SOC
Participate in the activity of adding/removing URLs from the AcceptList and BlockList
Attend routine security meetings
Conduct activities in line with SOC Maturity and continuous improvement
Skillset/experience required (Baseline):

A career background in Cyber Security. Security awareness and experience in all areas of IT, primarily Network Security, Infrastructure and the secondary area being Operating Systems & Applications.
Knowledge of IT Security standard methodologies.
Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but not limited to DNS, HTTP/S, SSL, SMTP, FTP/S, LDAP/S.
Demonstrable experience with Security Information Event Monitoring Tools and/or Network Packet Capture tools.
Hands on experience with IDS/IPS technologies and threat hunting activities.
Strong analytical experience and mind-set.
Experience within Defensive Cyber-attack methodologies and frameworks.
Understanding of Malware capabilities, attack vectors, propagation and impact.
Good communication skills liaising with the business and suppliers.
Desirable Skillset/experience (Senior grade):

Root cause analysis and leading T2 incident investigations
Process / Playbook / Runbook development
Working knowledge of detection engineering, false positive improvements
Capability to tune SIEM rules or create custom detections
Scripted automation experience e.g. Python, SOAR, PowerShell
Threat modelling and Hunting methodologies

Technical Support Engineer (API & Microservices) - Software Solution - Remote

Daily rate: £200 - £300 (Inside IR35)

Duration: 9 months

Start: 5th January 2026

My client is looking for a Technical Support Engineer to join our team on a freelance basis. You will play a key role in delivering exceptional technical support for a suite of API-based software microservices and associated fintech products. This role requires strong technical capability, excellent client-facing communication skills, and the ability to operate in a fast-paced and evolving environment.

Key Responsibilities

• Deliver an exceptional client support experience, maintaining end-to-end accountability for resolving issues and providing timely updates.
• Provide hands-on technical support for API-based microservices, troubleshooting connectivity issues, microservice interactions, software components, and network-related problems.
• Diagnose and resolve technical incidents, escalating appropriately while maintaining ownership of client communication.
• Liaise cross-functionally with Engineering, Product Management, Cloud Operations, and other teams to resolve complex technical issues.
• Support the setup, optimisation, and ongoing management of support processes and tools, with a flexible mindset as systems evolve.
• Act as the central communication bridge between the client and internal teams, ensuring updates remain accurate and consistent in a single source of truth.
• Ensure all support issues are documented and recorded, and encourage clients to raise issues through formal support channels rather than informal ones (e.g., Slack).
• Monitor, analyse, and report on support metrics to identify trends, performance against SLAs, and areas for improvement.
• Produce monthly reports to track support KPIs and service performance over time.
• Develop and maintain documentation, including support processes, troubleshooting guides, FAQs, and knowledge articles.
• Contribute to a culture of continuous improvement, internal knowledge sharing, and operational excellence.
• Build and maintain strong client relationships, ensuring high customer satisfaction.
• Stay informed on the latest developments in our product and service offerings.

Skills & Attributes

• Strong interpersonal and client-facing communication skills.
• Impeccable written and spoken English.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Proven experience as a Technical Support Engineer (preferably in a large organisation).
• Strong technical proficiency in APIs, microservice architectures, software development fundamentals, and network troubleshooting.
• Flexible mindset capable of balancing interim processes with a long-term, scalable vision.
• Excellent analytical and problem-solving abilities.
• Ability to clearly articulate technical concepts to non-technical stakeholders.
• Self-motivated, able to work independently or as part of a team.
• Strong client-focus and a commitment to delivering world-class support.
• Professional, friendly, and highly detail-oriented.
• Experience supporting large enterprise clients.

Preferred Qualifications

• Experience with Accounting and/or AI-related technologies.
• Familiarity with support ticketing systems and CRMs (e.g., Salesforce, ServiceNow).
• Certifications related to technical support, SRE, cloud operations, or relevant technologies.
• Experience with observability tools such as Grafana or New Relic.
• Fluency in French or German (strong bonus).
• Experience collaborating with Legal, Public Affairs, or Communications teams.
• Background in Account Management or Client Success.

Team Structure & Logistics

• You will join a team of four Support Engineers, operating on a weekly on-call rotation (approximately once every 4 weeks).
• During your on-call week, you must be contactable during bank holidays for incident response.
• Coordination of annual leave with other team members is expected to ensure full coverage.

*Rates depend on experience and client requirements