Job Title: Principal Consultant Service Now Tech Lead Job Type: Contract (Inside IR35) Duration: 6 months Work model: Remote Job Summary:

In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

Responsibilities

You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

Mentor and lead a team of developers.

Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.

Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.

Reviews design and code per sprint to ensure quality.

Creation and customization of complex workflows and custom workflow activities.

Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.

Contribute and review user stories.

Build and maintain technical documentation.

Monitor health, usage, and overall compliance of ServiceNow and its applications

Develop a keen understanding of the products we implement and client business.

Provide production support and be able to resolve problems under pressure.

Assists in project estimation.

Participate in regular Knowledge Transfer sessions with ServiceNow Developers

Stay current with new and updated capabilities of the ServiceNow Platform

Coordinate upgrades to Production and Sub-Production instances

Coordinate sub-production testing, evaluation, and regression remediation

Participate in blueprinting workshops and contribute with documentation and effort estimation.

Support COE in continuous development of training paths for professional advancement.

Contribute to ongoing definition of best development and solution practices.

Lead training workshops as mean to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications / Skills

Relevant experience ServiceNow Development.

Demonstrate prior experience in leading client projects as a technical lead.

Certified System Administrator (CSA) plus one mainline Implementor certifications (SPO/CSM / HRSD/ITSM/GRC etc.). Experience on Sourcing and Procurement operation (“SPO”), Service mapping would be preferred.

One greenfield implementation of any ServiceNow module.

Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades

Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc…

Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub.

Good understanding of ServiceNow Best practices in scripting, integration.

Experience in deploying code from Lower instance to Production.

Experience in Cloning and Upgrades.

Excellent communication Skills for client facing roles.

Good management, analytics, problem solving & interpersonal skills

Self-motivated, Positive outlook & result oriented

Preferred Qualifications/ Skills

Knowledge of Azure DevOps/ TFS / Jira / Rally Etc.

TPBN1_UKTJ

We are seeking VMware VCF Architects/Consultants to join our client on a contract basis.

Our client is one of the most certified independent VMware specialists in the UK, regularly delivering cutting-edge solutions across public and private sector organisations. They are consistently in need of VMware expertise for a range of projects, with contract durations ranging from 20 days to 12 months, depending on project demand and specialist skill sets.

The client has ongoing requirements for skilled consultants across the entire UK.

Key skills

• VMware Cloud Foundation (VCF 5 or VCF 9) - architecture, deployment, life cycle management
• VMware Aria (Operations/Automation/Suite)
• VMware NSX - design, implementation, security, networking
• SDDC architecture and platform design
• Integration across compute, storage, networking, and automation layers

What you’ll do

• Architect scalable, secure VMware Cloud Foundation platforms
• Lead design decisions and provide technical direction
• Deliver end-to-end VMware VCF implementations and upgrades
• Work closely with technical teams and stakeholders to deliver robust platforms
• Support automation, life cycle management, and operational best practice

Interested, intrigued, or want to find out more? Apply today so that we can start a conversation or call

About The Role

This is a Fixed Term Opportunity for 12 months covering parental leave.

The Engineering Manager will lead and nurture a squad of 6-8 engineers. You’ll be accountable for guiding your team through the entire lifecycle of building and maintaining our systems and products.

As an experienced technical leader, you’ll ensure your squad possesses the necessary technical depth and skills to consistently deliver high-quality solutions. This involves hands-on engagement in key client projects, where you’ll lead by example and meticulously assess the technical quality of the team’s output.

A core aspect of this role is fostering a thriving team environment. You’ll cultivate a culture of open feedback, providing actionable insights to empower team members in their continuous learning, growth, and development. Your leadership will create a safe space where engineers feel supported, comfortable admitting mistakes, and confident in learning from every experience.

Responsibilities

Develop strong client relationships as the primary technical contact for new and existing clients

• You are the primary technical contact for a subset of your teams clients, you develop their technical vision, and work with your team to develop solutions.
• You provide senior oversight and direction to the technical approach on all projects within your squad, either directly or by working with the project lead developers. You champion our agile delivery model and provide support to teams to ensure that projects deliver on time and on budget without compromising quality.
• You work in partnership with the sector teams to identify opportunities to work with new and existing clients to provide consultancy services, enhancing the agency’s positioning as a strategic partner.
• You advise your clients on overall technical strategy based on experience, industry trends and best practice, with the ability to challenge client thinking where appropriate.
• You work confidently with senior client stakeholders, acting as a trusted advisor and expert.
• You work closely with the engineering team to produce technical solutions for clients.

You manage the technical and support relationships with clients in your team

• You ensure your clients are supported with the appropriate team members.
• You ensure there is redundancy in your support teams to allow for holiday or any out of hours exceptions are covered.
• You ensure the smooth operation of any support boards helping to unblock technical team members and resolve issues.
• You escalate high priority issues, with the wider team to ensure that they are resolved in a timely manner.

You lead the delivery of high quality software solutions on time and to budget

• You ensure your project team members are fully engaged and participating in all aspects of the project and its administration during build phase
• You ensure all ceremonies of your Agile project are undertaken at the right time with the right people always present, including: standups, backlog refinement, sprint planning, code reviews and retrospectives.
• You ensure your team delivers the work they have committed to for the agreed deadline
• You ensure your team is delivering work to meet or exceed the client expectations of quality
• You ensure your team is delivering work that meets the tech studios expectations of quality and that adhere to our standards
• You ensure your team is collaborating well at all times, problems are discussed early and raised to the delivery team and client as soon as possible

You develop and lead an effective squad of between 6 and 8 software engineers, managing a subset of the technical studio

• You will build and maintain a strong, supportive squad of engineers.
• You coach, mentor, train and inspire members of the technology team and help them develop their skills.
• You successfully onboard new technical team members so they are effective in their roles.
• You take accountability for the quality of delivery to all the clients and work with your squad and wider delivery team to ensure all clients have the development support they need.
• You ensure that your squad is well utilised and meeting their billable targets.
• You join weekly meetings with the engineering director to discuss squad capacity, utilisation and to escalate any people or project concerns
• You take accountability for the effectiveness of any contractors assigned to your squad.
• You provide professional development coaching to your reports and help them to develop and action a professional development plan.
• You understand and promote our company policies. You ensure all your direct reports are completing their administrative responsibilities within the squad (e.g. IT assessment is up-to-date) and holiday requests are booked sufficiently in advance and fully considered before approval.
• You ensure your reports are fulfilling their job role accountabilities to the best of their abilities and provide the appropriate feedback and encourage appropriate reflections to encourage and support any change necessary.
• You accurately assess performance for the purposes of impact scoring.
• You hold regular 1:1 meetings and keep good notes and actions.

You ensure successful technical project delivery by leading technical oversight, including risk mitigation, issue identification and resolution for all client work assigned to your Engineering squad

• You ensure all projects are properly supervised and scrutinised to ensure effective technical delivery using agreed processes
• You identify issues and root causes that are affecting technical delivery on projects in your team.
• You intervene and facilitate or direct actions on projects to address technical issues, working closely with the technical and delivery leads. Escalating issues to the engineering director when required.
• You ensure your team has adequate technical delivery risk awareness and mitigation is in place on all projects.
• You proactively change any aspect of our technical approaches to ensure that we remain successful in the future as technologies and practices change.
• You raise significant technical project concerns to the engineering and/or technical directors

About YouProfessional knowledge and experience

• Proven track record of hands-on leadership with agile, cross-functional engineering teams, guiding them through the full development lifecycle.
• Demonstrated experience in client-facing technical leadership, adept at managing technical delivery, effectively mentoring and developing engineers, and proactively mitigating project risks.
• Commitment to continuous improvement, actively staying abreast of industry trends and best practices in front-end development and CMS technologies to continuously enhance technical approaches and elevate team capabilities.
• Exceptional proficiency in software architecture and development, with a particular emphasis on CMS architectures and CMS platform integrations.

Technical skills

• Youre an experienced Fullstack developer with exceptional proficiency in PHP-based CMSes, such as Drupal, and Frontend technologies, including React/Next.js, GraphQL and Storybook
• You are comfortable working with both monolithic and decoupled architectures
• You are familiar with the component based approach to build and deliver projects
• You apply strong knowledge of software architecture and design patterns to inform technical decisions, ensuring the delivery of resilient and maintainable systems.
• You lead and champion agile development practices, ensuring your team leverages tools like Jira and Confluence to optimize workflows and collaboration.
• Fostering a culture of quality through robust code review processes and enforcing high coding standards across the team.
• Providing strategic guidance in troubleshooting complex technical issues, effectively navigating challenges that span both front-end and back-end systems.
• Ensuring the team’s proficiency in version control systems, especially Git, to maintain code integrity and collaborative development.

Behaviours

• You have mastered your craft, know a wide range of methodologies and you are developing new tools and standards for your practice.
• You have a good understanding of other practice areas and take a holistic view in your approach.
• You lead your squad to positive, high quality outcomes, informing appropriate decisions to meet budget, deadlines and stakeholder requirements.
• Your squad and the business recognise your highly impactful contributions.
• You handle changes to scope, business priorities or urgency with expertise. You make suggestions or offer solutions/proposals for appropriate adaptations.
• You are skilled to competently work on complex problems under pressure (i.e. resolving a complex production issue at speed, or leading the resolution of critical or major incidents)
• You contribute to internal and/or external forums, such as communities of practice. You take part in initiatives to improve practices of your discipline or within the wider business.
• Onboarding or mentoring of your squad to higher performance and people development or progression.
• You adopt a commercial mindset that leads to new opportunities for business growth or operational improvements.
• You contribute to the growth and development of other squad members, through championing, mentoring and providing constructive, candid feedback.
• You give expert and strategic feedback on projects relevant to your discipline/domain which leads to better outcomes.
• You consistently meet your personal targets, where relevant to your role
• You support our inclusive environment and ESG commitments.
• Embodies Manifestos values, championing purpose-driven work and fostering a positive team culture

About Usmanifesto

We are the digital experience agency for changemakers. We are committed to delivering purposeful and positive impact for people, planet and society, in restless pursuit of a better world.

We take pride in creating award-winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful.

Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora.

Part of the TPXimpact group - a Certified B Corporation, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists.

TPXimpact

TPXimpact is a digital transformation company, and Certified B Corporation, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. Were passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever-evolving world.

We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.

Dont meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.

Rate: 500 - 535 a day

IR35: Inside IR35

Location: Remote within the UK

Duration: Initially 6 months

Clearance: Active SC Clearance required

You will join a global IT consultancy who are delivering digital transformation to public sector body. They are looking for a back-end Java Developer with proven IDAM (Identity and Access Management) experience. You will be part of a continuous improvement squad delivering enhancements and new features alongside BAU work (i.e. incidents and support maintenance activities). In addition, you will be involved in helping our client transform their IDAM service, re-platforming to Azure Kubernetes Service. You will have a solid understanding of modern deployment pipelines and DevOps principles. The role will require providing out of hours support (i.e. Monday to Saturday once per month).

As a Senior Software Engineer with a focus on back-end development, you will play a key role in designing, building, and evolving high-performance, server-side applications. Your responsibilities will extend beyond coding to include technical leadership, mentoring, and strategic input on technology decisions.

Key Responsibilities:

• Architect, develop, and enhance robust, scalable systems and services in a modern, cloud-based environment.
• Lead or contribute to technical design discussions, translating business requirements into high-quality solutions.
• Participate actively in Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives.
• Guide and collaborate with cross-functional teams, ensuring best practices in coding, integration, and delivery are followed.

Essential

• Knowledge of Identity and Access Management (IDAM)
• Experience in developing applications that interact with at least one IDAM platform (e.g., ForgeRock, One Identity, Okta, Azure AD, AuthO)
• Java development
• Jenkins
• Reverse engineering
• Working collaboratively in a close-knit team and being able to work independently on Jira tickets

Technical Support Engineer (API & Microservices) - Software Solution - Remote

Daily rate: £200 - £300 (Inside IR35)

Duration: 9 months

Start: 5th January 2026

My client is looking for a Technical Support Engineer to join our team on a freelance basis. You will play a key role in delivering exceptional technical support for a suite of API-based software microservices and associated fintech products. This role requires strong technical capability, excellent client-facing communication skills, and the ability to operate in a fast-paced and evolving environment.

Key Responsibilities

• Deliver an exceptional client support experience, maintaining end-to-end accountability for resolving issues and providing timely updates.
• Provide hands-on technical support for API-based microservices, troubleshooting connectivity issues, microservice interactions, software components, and network-related problems.
• Diagnose and resolve technical incidents, escalating appropriately while maintaining ownership of client communication.
• Liaise cross-functionally with Engineering, Product Management, Cloud Operations, and other teams to resolve complex technical issues.
• Support the setup, optimisation, and ongoing management of support processes and tools, with a flexible mindset as systems evolve.
• Act as the central communication bridge between the client and internal teams, ensuring updates remain accurate and consistent in a single source of truth.
• Ensure all support issues are documented and recorded, and encourage clients to raise issues through formal support channels rather than informal ones (e.g., Slack).
• Monitor, analyse, and report on support metrics to identify trends, performance against SLAs, and areas for improvement.
• Produce monthly reports to track support KPIs and service performance over time.
• Develop and maintain documentation, including support processes, troubleshooting guides, FAQs, and knowledge articles.
• Contribute to a culture of continuous improvement, internal knowledge sharing, and operational excellence.
• Build and maintain strong client relationships, ensuring high customer satisfaction.
• Stay informed on the latest developments in our product and service offerings.

Skills & Attributes

• Strong interpersonal and client-facing communication skills.
• Impeccable written and spoken English.
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Proven experience as a Technical Support Engineer (preferably in a large organisation).
• Strong technical proficiency in APIs, microservice architectures, software development fundamentals, and network troubleshooting.
• Flexible mindset capable of balancing interim processes with a long-term, scalable vision.
• Excellent analytical and problem-solving abilities.
• Ability to clearly articulate technical concepts to non-technical stakeholders.
• Self-motivated, able to work independently or as part of a team.
• Strong client-focus and a commitment to delivering world-class support.
• Professional, friendly, and highly detail-oriented.
• Experience supporting large enterprise clients.

Preferred Qualifications

• Experience with Accounting and/or AI-related technologies.
• Familiarity with support ticketing systems and CRMs (e.g., Salesforce, ServiceNow).
• Certifications related to technical support, SRE, cloud operations, or relevant technologies.
• Experience with observability tools such as Grafana or New Relic.
• Fluency in French or German (strong bonus).
• Experience collaborating with Legal, Public Affairs, or Communications teams.
• Background in Account Management or Client Success.

Team Structure & Logistics

• You will join a team of four Support Engineers, operating on a weekly on-call rotation (approximately once every 4 weeks).
• During your on-call week, you must be contactable during bank holidays for incident response.
• Coordination of annual leave with other team members is expected to ensure full coverage.

*Rates depend on experience and client requirements