DigitalGenius

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DigitalGenius

11 Golden Square, London W1F 9JB
Founded 2014
Employees 51 - 200
Remote working
E-Commerce

Who are DigitalGenius

DigitalGenius is an AI-powered customer service platform built for ecommerce and retail brands. It automates up to 60% of support tickets using conversational, visual, and generative AI, integrating deeply with backend systems like shipping, ERP, and payments. Trusted by global brands like On, Beauty Pie, and Holland & Barrett, DigitalGenius helps teams deliver faster, more consistent support while reducing costs and improving customer satisfaction.

Life at

DigitalGenius

Culture overview

DigitalGenius fosters a values-driven, high-impact culture where curiosity, ownership, and collaboration are at the core. The team is guided by five key principles: Keep it Real, Stay Nimble, Win/Lose Together, Be Proactive, and Create Love—reflecting a shared commitment to honesty, adaptability, team accountability, initiative, and care for customers. Employees are trusted to take ownership, move quickly, and challenge the status quo, all while working in a supportive, transparent environment. Whether remote or in-office, the team operates with mutual respect, clear goals, and a drive to make a real difference in the way ecommerce brands support their customers.

Employee benefits

Extra seasonal holidays
Flexible Hours
Flexible Working
Gym Membership
Wellbeing Programme

Office vibe

Clubs & Meetups
Remote-first
Team Building Days

Location

Tech at

DigitalGenius

Tech overview

Our journey began in 2014, building marketing chatbots ahead of the first wave of their popularity. We deployed these to big enterprises like BMW, Panasonic, Unilever, and more. We were the first to offer deep learning AI embedded within Salesforce to make customer service agents more productive. This product has been adopted by KLM, Thomson Reuters and others. On the back of that success, we raised over $25 million from notable VCs like Salesforce Ventures, Runa, SquareOne, MMC, Lerer Hippeau, Lowercase. However, our time spent with customer service agents led to a secret insight - for effective issue resolution, AI needs robust tools, data, and advanced process automation. This insight is at the core of our mission, which we embarked on in 2020 and now accelerating with generative AI.

Company tech stack

aws
docker
python
pytorch
terraform

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Roles at DigitalGenius