Role: Senior Mobile Interaction Designer
Employment Type: Contract

£600-£650 a day (Inside IR35)

I’m currently working with a leading technology and consulting company who are seeking an experienced Interaction Designer with strong mobile prototyping skills.

The Role

• Design clear, user-centred interaction flows across complex services
• Create mobile-first experiences for iOS and Android
• Produce high-fidelity interactive prototypes showing gestures, transitions, and system behaviours
• Work closely with designers, researchers, developers, and product teams in agile delivery teams
• Ensure designs meet WCAG 2.2 AA accessibility standards and inclusive design principles

What We’re Looking For

• Strong interaction design experience across complex digital services
• Advanced mobile prototyping skills (e.g. Figma, ProtoPie, Framer)
• Experience designing for iOS and Android
• Solid accessibility and inclusive design knowledge
• Experience working within structured service standards (public sector experience desirable)

Why Apply?

• Work on meaningful, high-impact digital services
• Flexible working
• Collaborative, multidisciplinary environment

Interested? Get in touch to learn more.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Senior Service Designer - Telco Location: Remote Contract Length: 6 months Rate: £500 per day (Outside IR35) Role Profile We're looking for a Senior Service Designer with experience in telecoms environments to help design and improve end-to-end connectivity services across both fixed and mobile networks. This role is focused on service design, fulfilment journeys, operational processes, and customer experience, rather than hands-on network engineering or low-level infrastructure configuration. The successful candidate will work across product, operations, network, and delivery teams to design scalable, customer-centric service journeys for connectivity products including fixed-line services and mobile/APN-based solutions. What we're looking for Experience working within a telecoms / connectivity / ISP environment Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer Strong experience designing operational and fulfilment journeys rather than purely UI/UX design Understanding of fixed connectivity services such as fibre, Ethernet, broadband, or WAN connectivity Knowledge of mobile connectivity concepts including APNs, SIM-based services, LTE/5G connectivity, or IoT/mobile data services Experience working across technical and non-technical stakeholdersECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy

I’m working with a fast-growing, remote-first digital consultancy to hire a Senior UI Engineer. You’ll design and build high-quality, performant, and accessible web interfaces across client projects and internal products. Working closely with UX designers, visual designers, and back-end engineers, you’ll ensure polished, cohesive user experiences.

This is a fantastic opportunity for someone who enjoys mentoring others, shaping front-end architecture, and taking ownership of complex UI challenges. I’ve placed 10 engineers into this company already, all with excellent feedback on culture, team collaboration, and career development.

Key Responsibilities

• Build responsive, mobile-first interfaces using HTML, CSS, SASS, JavaScript (ES6+) and TypeScript
• Develop and maintain production-grade React and applications, including SSR and reusable component libraries
• Ensure consistent design implementation and brand adherence
• Optimise performance, scalability, and accessibility of web pages
• Write clean, testable code and maintain front-end test suites (Jest)
• Translate UX designs into production-ready UI using tools such as Figma or Adobe XD
• Collaborate with back-end teams to integrate APIs (REST/GraphQL)
• Communicate technical decisions to both technical and non-technical stakeholders

What We’re Looking For

Essential:

• Degree in Computer Science or equivalent experience
• Strong proficiency in HTML, CSS, JavaScript (ES6+), TypeScript, React,
• Experience building reusable component libraries and SSR applications
• Understanding of responsive, adaptive, and mobile-first design
• Familiarity with Figma or Adobe XD
• Strong problem-solving and communication skills

Desirable:

• Experience with Webpack, Babel, accessibility standards, design systems, and SEO for front-end
• Experience working in cross-functional product teams

Benefits

• Competitive salary based on experience
• Share options under HMRC-approved EMI scheme
• Pension matched up to 8%
• Bupa Private Healthcare & Health Assessments
• Specsavers Corporate Eye Care
• 25 days annual leave + bank holidays
• Cycle to Work Scheme
• Training and professional development budget
• High-spec equipment and home-office budget
• Remote-first culture with optional Belfast/London co-working spaces

*You must be based in Northern Ireland*

Skills:
Javascript Typescript React

Role: Senior Mobile Interaction Designer
Employment Type: Contract

£600-£650 a day (Inside IR35)

I’m currently working with a leading technology and consulting company who are seeking an experienced Interaction Designer with strong mobile prototyping skills.

The Role

• Design clear, user-centred interaction flows across complex services
• Create mobile-first experiences for iOS and Android
• Produce high-fidelity interactive prototypes showing gestures, transitions, and system behaviours
• Work closely with designers, researchers, developers, and product teams in agile delivery teams
• Ensure designs meet WCAG 2.2 AA accessibility standards and inclusive design principles

What We’re Looking For

• Strong interaction design experience across complex digital services
• Advanced mobile prototyping skills (eg Figma, ProtoPie, Framer)
• Experience designing for iOS and Android
• Solid accessibility and inclusive design knowledge
• Experience working within structured service standards (public sector experience desirable)

Why Apply?

• Work on meaningful, high-impact digital services
• Flexible working
• Collaborative, multidisciplinary environment

Interested? Get in touch to learn more.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

About Scrumconnect Consulting

Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver secure, accessible, and user-centred digital services that improve millions of lives.

We value our people as much as our work. Our culture is collaborative, inclusive, and driven by continuous learning, enabling our teams to deliver meaningful digital transformation at scale.

Background to the Role

We are expanding our Digital Capability to support a portfolio of business-critical Digital Channels programmes. This permanent role will augment multidisciplinary teams delivering high-impact digital services and may support work across multiple products and service areas.

You will contribute to services currently in Alpha, Private Beta, and Live phases, helping design intuitive, accessible, and visually consistent user experiences.

About the Role

We are looking for a skilled Interaction Designer/Graphic Designer to design clear, accessible, and engaging user experiences across complex public sector services.

You will work closely with user researchers, content designers, developers, and product managers to create intuitive interfaces, service journeys, and visual assets that meet user needs and comply with GDS standards.

Key Responsibilities

• Design intuitive interaction flows, interfaces, and layouts for digital services
• Produce high-quality visual and graphic design assets aligned with service standards
• Translate user needs and research insights into effective design solutions
• Create wireframes, prototypes, and high-fidelity designs
• Ensure designs meet accessibility and usability standards
• Collaborate within multidisciplinary Agile teams
• Support iteration and continuous improvement based on user feedback
• Contribute to design systems and maintain visual consistency across services

Skills & Experience
Essential

• Proven experience as an Interaction Designer and/or Graphic Designer on digital products
• Strong understanding of user-centred design principles
• Experience designing accessible interfaces (WCAG standards)
• Ability to communicate and justify design decisions clearly
• Experience working in Agile, multidisciplinary teams
• Strong skills using design and prototyping tools (eg Figma or similar)

Desirable

• Experience working on public sector or GDS-aligned services
• Familiarity with design systems and service patterns
• Experience contributing to live or large-scale digital services

Diversity & Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.

Location: London/Remote
Rate: £700 per day (Inside IR35)
Clearance: Must be eligible for BPSS and SC (active SC highly desirable)
Contract Length: 12 months
Start Date: 06 July 2026

Sanderson Government & Defence is supporting a public sector organisation to secure an experienced Service Designer to work on complex, user-centred digital services.

This role will suit a designer with a strong interaction and mobile design background, comfortable working across end-to-end services within multidisciplinary agile teams.

The role

You will be responsible for designing clear, accessible and inclusive service interactions, with a particular focus on mobile-first experiences across iOS and Android. Working closely with service designers, researchers, developers and product teams, you’ll help shape user journeys and design decisions from discovery through to live.

Key responsibilities

• Design clear, accessible, user-centred interaction flows across complex end-to-end services
• Create mobile-first experiences across iOS and Android platforms
• Collaborate with service designers, researchers, developers and product teams within agile delivery teams

Mobile prototyping

• Produce high-fidelity interactive mobile prototypes illustrating interactions, gestures, transitions and system behaviours
• Use prototyping tools and lightweight code to simulate complex user flows
• Support usability testing, technical feasibility discussions and collaboration with engineering teams

Accessibility and standards

• Design in line with NHS and GOV.UK Service Standards
• Ensure all outputs meet WCAG 2.2 AA accessibility requirements and inclusive design principles
• Contribute across discovery, Alpha, beta and live phases

Key experience required

• Strong interaction design experience across complex digital services
• Advanced mobile prototyping skills
• Experience designing for both iOS and Android
• Experience working to NHS or GOV.UK service standards
• Strong knowledge of accessibility and inclusive design
• Experience working in agile, multidisciplinary teams

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

CompanyOur client is a specialist technology consultancy working with well-known consumer and enterprise brands across multiple sectors. Operating as a close-knit, highly skilled team, they design, build and optimise customer-facing digital experiences and internal platforms that sit at the heart of their clients’ service operations.The business has built a strong reputation for technical excellence, long-term client partnerships and a collaborative, people-first culture. Developers work closely with delivery, operations and customer teams, contributing ideas and shaping solutions rather than operating in silos. The environment is fast-moving, creative and supportive, with a genuine focus on learning, innovation and quality.RoleThis is an opportunity for a Front End Developer to take on a broad, hands-on role focused on design-led front-end development, building polished, intuitive user interfaces and web experiences for both customers and internal teams.You will work primarily on front-end theming, UI development and web-based tools, translating high-level requirements or brand guidelines into clean, accessible and engaging digital experiences. The role combines traditional front-end engineering with creativity and problem-solving, offering exposure to internal tooling, automation and modern, API-driven platforms.Key responsibilities include:

• Designing and developing customer-facing web interfaces, themes and UI components
• Creating responsive, accessible and visually consistent front-end experiences aligned to client branding
• Building internal web tools and lightweight utilities that improve workflows and efficiency
• Collaborating with operations and delivery teams to interpret requirements and propose practical solutions
• Maintaining clear documentation and contributing to reusable, maintainable codebases
• Keeping up to date with emerging front-end technologies and modern web best practices

This is a varied role with real scope: you will not be limited to a single project or narrow remit, and you’ll be encouraged to contribute ideas, improve how things are done and develop new skills over time.PersonThis role will suit a junior to mid-level Front End Developer with 2+ years’ commercial experience who is keen to grow, take ownership and work across a wide range of front-end challenges.You are likely to have:

• 2+ years’ experience in front-end development within a commercial environment
• Strong skills in JavaScript, HTML5 and CSS3 (TypeScript experience is beneficial but not essential)
• A good eye for design, layout and user experience, with an interest in branding and visual consistency
• Experience building or customising websites, web apps or UI components
• A collaborative mindset and the ability to explain technical concepts clearly to non-technical colleagues
• Curiosity, flexibility and a willingness to step outside your comfort zone when needed

Above all, you’ll be someone who enjoys variety and creativity — happy balancing structured development work with more open-ended design challenges, and keen to be part of a small team where your contribution genuinely matters. Prior experience with specific platforms or tools is less important than strong front-end fundamentals, the right attitude and a desire to learn.

We’re seeking a UX Designer with mid-level experience and a strong focus on design systems. If you love crafting scalable components and improving consistency across products, this one’s for you.

What You’ll Do:

• Contribute to and evolve our design system
• Collaborate with Product, Engineering, and Research to ensure seamless UI/UX
• Design reusable components, patterns, and documentation
• Champion accessibility and responsive design

What You Need to Bring:

• 2-4 years of UX design experience
• Experience working on or maintaining a design system
• Figma expertise (or similar tools)
• A strong eye for usability, hierarchy, and layout

What We Offer:

• A supportive environment that encourages professional growth and continuous learning.
• Opportunities to progress into roles such as Solution Builder, Business Analyst, or other paths within Software Delivery.
• An inclusive, collaborative culture within one of the UK’s leading business services providers.
• A competitive salary and benefits package.

49404MSR

INDMANS

The Portfolio Group are acting on behalf of our client in recruiting for this position.

UX/UI DesignerSalary:£45,000 - £50,000 Location: Remote (UK only) or office-based (Sutton Coldfield) Reference: 1331879The Opportunity Our client - a leading UK-based ecommerce business operating in a high-value online environment - is looking to appoint a talented UX/UI Designer to take ownership of the visual and user experience direction of their website and digital outputs. The website sits at the heart of the business, supporting complex customer journeys and high-value transactions. Significant investment is being made into the ongoing development of the platform, with a strong focus on enhancing visual quality, usability and overall brand presentation. This is a UI-first role with strong UX foundations, ideal for a designer who enjoys hands-on visual design while applying structured UX thinking to create clean, intuitive and high-performing digital experiences.The Role Working closely with development and marketing teams, you will lead the visual direction of the website, modernising and refining its look and feel while ensuring outstanding usability and performance. Alongside core website design, you’ll also support wider design needs across marketing and brand assets.Key Responsibilities

• Designing and improving website components, page layouts and user flows
• Owning and evolving the visual direction of the website
• Creating modern, clean and engaging UI designs
• Collaborating with developers to ensure designs are practical and accurately implemented
• Supporting front-end development with an understanding of responsive design and CSS principles
• Designing navigation, product pages, landing pages and conversion-focused components
• Building consistency through reusable components and patterns
• Supporting wider design needs such as email layouts, campaign visuals and hero imagery
• Working within brand guidelines while helping to elevate overall visual standards
• Taking ownership of design quality and identifying opportunities for continuous improvement

Skills & Experience

• 3-5+ years’ experience in UX/UI design, with a strong emphasis on visual/UI design
• A high-quality portfolio showcasing modern web design (essential)
• Proficiency with tools such as Figma, Adobe XD or similar
• Strong understanding of layout, typography, colour, spacing and visual hierarchy
• Experience designing for responsive, mobile-first websites
• Ability to balance aesthetics with usability and performance
• Strong visual judgement and attention to detail
• Comfortable collaborating with developers (HTML/CSS knowledge beneficial)
• Ability to work independently and manage priorities effectively
• Clear communication skills and confidence explaining design decisions
• Experience within ecommerce or conversion-focused environments
• Experience producing marketing or campaign visuals

Nice to Have

• Experience working with or contributing to a design system
• Basic knowledge of front-end technologies (HTML, CSS, JavaScript)
• An interest in branding and visual identity development

How This Team Works

• UK-based remote or office-based working
• Small, collaborative team with direct communication
• Low-bureaucracy, delivery-focused environment
• Strong emphasis on quality, consistency and continuous improvement
• Practical and pragmatic approach to design and development

Interview Process Applicants will be asked to provide a portfolio demonstrating both UX thinking and UI execution. As part of the interview process, candidates will also complete a short, time-boxed design task focused on redesigning a specific section of the website.Why Apply?

• Work on a large-scale platform with real users and high-value transactions
• Have genuine ownership and influence over design direction
• Join a growing digital and technology function
• Make a measurable impact on brand presentation and user experience

If you wish to be considered for this role, please email your cv to or call me to discuss on .If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.

OUTSIDE IR35 CONTRACT

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.

Key Responsibilities:

• Lead end-to end service design within a telecommunications environment, focusing on improving customer and network service experiences
• Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration
• Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance
• Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services
• Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support

Key Skills:

• Extensive experience working within the telecommunications (Telco) industry
• Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements
• Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity)
• Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enablingdata, MMS, and network access across public and private networks
• Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams

Further details available upon application.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Website Advisor A global, high-performing organisation is seeking Website Advisors to support the next phase of its flagship website following a major technical upgrade. Working within the Communications & Corporate Affairs function, the Website Advisor will build, update and maintain high-quality pages in Sitecore XM, ensuring excellent user experience, brand consistency and operational efficiency. This is a fixed term contract. Multiple hires will be made, including:

• One Careers-site specialist
• Two Sitecore Page Builder specialists

Key Responsibilities

• Build and maintain pages using Sitecore XM
• Work from defined templates, models and design systems
• Apply correct components, metadata, tagging and internal linking
• Support continuous optimisation of site structure and layouts
• Ensure content meets brand, tone-of-voice and accessibility standards
• Conduct quality checks prior to publication
• Maintain consistency across all page types

Careers Specialist (dedicated FTC)

• Own delivery of multi-jurisdiction, multilingual careers pages
• Support regional localisation while ensuring global consistency
• Collaborate closely with recruitment stakeholders

Experience & Skills

• Strong hands-on experience with Sitecore XM
• Proven track record managing pages on large, complex websites
• Skilled in component-based CMS and structured content models
• Meticulous attention to detail and quality
• Comfortable working within defined frameworks and governance
• Experience in professional services, corporate or regulated environments
• Highly organised, collaborative and delivery-focused

About the Team The Channel and Editorial team manages all digital channels, ensuring consistent, high-quality communication across internal and external audiences. The team optimises platforms, produces multimedia content and provides analytics that inform firmwide strategy-anchored in rigour, best practice and measurable impact.

If this job isn’t quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.

E-commerce Graphic Designer

Home Based (1/2 days per month in Cambridge, depending on location) Competitive Salary + Benefits

We’re partnering with a fast-growing, entrepreneurial eCommerce business that sits at the intersection of creativity and commercial performance. Operating across both its own consumer brands and a specialist eCommerce agency, the company has built a reputation for delivering high-impact digital experiences that don’t just look great - they convert.

This is an opportunity to join a collaborative, ambitious team where testing, learning, and continuous improvement are embedded in the culture. If you’re excited by the idea of seeing your work directly influence sales and growth, this role offers genuine ownership and visibility.

The Role

This is a flexible home based position (days in can vary depending if you are based further away or locally) combining digital design, eCommerce trading, and performance marketing. You’ll split your time between creating high-quality digital assets and optimising them based on real performance data.

Unlike traditional design roles, success here isn’t just about aesthetics - it’s about results. You’ll be expected to take ownership of your work, analyse how it performs, and continuously refine it to improve conversion, engagement, and revenue.

What You’ll Be Doing

You’ll play a key role in driving online performance across a portfolio of products and platforms. This includes:

• Designing and refining product imagery and enhanced content
• Creating multiple variations of assets to test and learn what performs best
• Managing and optimising product listings across eCommerce and marketplace channels
• Running A/B tests and using data insights to improve conversion rates
• Supporting website updates, landing pages, and product launches
• Applying UX/UI and CRO principles to improve the customer journey
• Collaborating with marketing and trading teams to align on commercial goals

Alongside this, you’ll contribute to wider creative and campaign activity, including paid social content and digital advertising, while maintaining high visual standards across all outputs.

What We’re Looking For

We’re looking for someone who combines creative ability with commercial awareness. You should be comfortable switching between design tools and performance metrics, and motivated by improving results over time.

You’ll likely bring:

• Experience with Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Experience designing digital assets for consumer brands, ideally for ecommerce or Amazon
• The ability to work within brand guidelines while improving existing assets
• A strong understanding of what drives eCommerce conversion
• Confidence working with data, testing, and optimisation
• Strong organisation skills and the ability to manage multiple priorities
• An interest in AI tools and emerging trends in eCommerce and design

It would be advantageous if you also have experience with eCommerce platforms, A/B testing or CRO, website CMS tools, or motion graphics - but these aren’t essential.

Experience

This role would suit someone with around 2 years’ experience in eCommerce, digital design, or a trading-focused role.

Zero Surplus is one of the UK’s premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England.

For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period.

Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus’ Privacy Policy.

Product Designer (SaaS / B2B)

Location: Remote - You must be based in the UK.

Salary: 45,000- 55,000

Product Design - UX - SaaS - Figma - Maze - Hotjar

About the Company

Our client is a fast-growing UK-based SaaS business that partners with globally recognised organisations to help them unify and activate customer data across multiple channels. Their platform enables teams to turn complex, fragmented data into actionable insights, improving engagement, personalisation, and revenue outcomes.

This is an opportunity to work on a product that impacts millions of end users while solving complex data and user experience challenges in a high-growth environment.

The Role

We are looking for a proactive and forward-thinking Product Designer to join a collaborative product team. You will play a key role in shaping user experiences across a suite of products, ensuring they are intuitive, data-driven, and aligned with both user and business goals.

You’ll work closely with Product Managers, Engineers, and stakeholders to design and deliver user-centric solutions, balancing long-term product vision with immediate delivery needs.

Key Responsibilities

• Lead the design process across product features and enhancements
• Collaborate with cross-functional teams to ensure user needs are clearly understood and prioritised
• Conduct user research and usability testing to inform design decisions
• Translate insights and data into intuitive, high-quality design solutions
• Work closely with engineering teams to ensure feasible and effective implementation
• Maintain and evolve design systems to ensure consistency and scalability
• Present and communicate design concepts and decisions to stakeholders
• Continuously iterate and improve user experience based on feedback and performance metrics

What We’re Looking For

Essential Skills & Experience

• Proven experience designing UX for SaaS or B2B platforms
• Strong portfolio demonstrating a user-centred design process and measurable outcomes
• Solid understanding of user research and usability testing methodologies
• Experience working with design systems and maintaining consistency across products
• Data-driven mindset, with the ability to use analytics and metrics to inform decisions
• Strong stakeholder management and communication skills
• Proficiency in design tools such as Figma
• Experience collaborating closely with Product Managers and Engineers

Desirable

• Experience working in a startup or scale-up environment
• Familiarity with tools such as Maze, Hotjar, or similar user research platforms
• Interest or exposure to sports or fan engagement products
• Confidence presenting design work to a variety of audiences
• Experience using AI tools to improve workflows and outputs

Product Designer (SaaS / B2B)

Location: Remote - You must be based in the UK.

Salary: 45,000- 55,000

Product Design - UX - SaaS - Figma - Maze - Hotjar

JOB PURPOSE

• Responsible for designing the end-to-end journey of services within larger teams and on more complex services based on evidence of user needs and organisational outcomes.
• Directly lead the service design of our complex, risky and interdependent new digital products, and services, working in multidisciplinary teams to identify, understand and validate through prototyping, opportunities for new and amended service processes and technologies, including working across multiple product teams concurrently to deliver services end to end from discovery to live.
• Contributing to service design and the creation of standards, guidance, and style patterns, contributing to developing the service design community, embedding service design standards, working in the open and keeping the user at the centre of all you do.

DUTIES AND RESPONSIBILITIES

• Work closely with large, complex service areas to help them build their digital transformation plans, helping them to map and see opportunities to transform their areas, coaching them to build ambitious plans.
• Take a key role in the planning and allocation of service design team members into service transformation programmes as well as direct responsibility for working as part of a multidisciplinary team to identify, understand and validate through prototyping, opportunities for new and amended service processes and technologies
• Map service and user journeys, helping services understand opportunities to transform; prototyping and wireframing interactions to help design new services
• Contribute to setting standards of practice and behaviour based on modern industry standards and your experience; run events and give development opportunities.
• Working with other members of multidisciplinary teams, specify and design end-to-end services for complex and interdependent services, across all channels: help to define user needs, business objectives, scope, constraints, evaluation and prioritisation of user stories and identification and mitigation of design challenges.
• Work across the organisation to determine service opportunities, and specify effective business solutions, including improvements in information systems, data management, practices, organisation and equipment.
• Work with service areas to map their business flows, inspiring their ambition and helping them to streamline processes as well as understand their interconnection with the rest of the organisation.
• Prototypes services and interactions to help service areas understand the possibilities of transformation. Use different prototyping methods for different needs; help services to understand how to make prototypes turn into services.
• Ensure that views of all parties, including end-users, are fully considered, verified, and validated and that appropriate prioritisation is applied to meet business objectives.
• Take a lead role in the iterative design and development process, providing expertise in the optimisation of accessibility and usability, ensuring that solutions meet the agreed standard.
• Take part in user research, using data and narratives you learn to better design and iterate services.
• Evaluate and undertake impact analysis on design options taking account of different levels of sophistication for different users (eg, web-based systems and business systems).
• Build service patterns across the organisation which encompass not just digital service delivery but all channels and methods of access; patterns must balance user needs, business needs and technology constraints as well as balancing pragmatic design with ideals.
• Be a role model for IT&D’s values and lead by example to help transform the culture of the organisation; fostering a high trust, empowered and inclusive environment where teams and individuals thrive and perform at their best.

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