Field Service Technician

Our client, an international company, a brand that is recognised worldwide for exceptional safety, quality and service and their focus is on protecting people and the environment. They engineer and manufacture safety controls for fuel storage and transport of hazardous liquids.

Main duties, but not limited too & responsibilities:

• Provide field service support to include preventative and corrective maintenance of Electronic Overfill Prevention, Static Grounding and Vehicle Identification Systems
• Investigate, diagnose, and resolve customer technical issues via phone and at customer site.
• Repair where required product warranty returns at facility workshop.
• Commissioning of new equipment.
• Respond to customer product inquiries.
• Repair, test and maintain equipment.
• Make recommendations to customer maintenance technicians.
• Assist in providing technical input to customer proposals, projects and presentations.
• Approximately sixtypercent travel within UK & Ireland with nights away and office-facility based.
• Arranging customer visits and planning trip itinerary to assigned locations for service maintenance annual visits with support from Technical Manger.
• Provide technical; presentations/training/workshop sessions at customer site
• Product assembly work where requirement arises.
• Attend trade show/conferences if required for Technical Sales support.

Required Qualifications & Experience

• BTEC ONC or 2361 City & Guilds or NVQ Level 3 in electronics/electrical engineering.

• Min 2/3 Years experience in an electrical or field service environment.

• Ability to read and work with schematics & experience with various electronic testing equipment and procedures.

• Relevant Engineering experience in the transportation or petroleum industries would be a benefit.

• Confidence to interact at all levels.

• Ability to work independently, or as part of a team.

• Ability; to follow procedures, critical thinking, process improvement.

• We are a small team, with a need for positive mindset, can-do attitude with willingness to take on additional tasks supporting other departments where needed and adapt to change.

• Strong; organisational, verbal, written and communication skills.

• Have ability for all common software systems (Outlook, Word, Excel, PowerPoint, and within our CRM system (full training given).

• Initial induction medical screening provided.

• Drivers License with minimum two years driving experience (Van provided for Business use)

Based - Stoke (ST4 6PH)

Permanent, Full Time

Join Premier Foods - where people, brands and purpose come together.

We’re proud to be one of the UK’s largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain’s best-loved brands, found in 94% of households nationwide, making us one of the UK’s top three ambient food suppliers. From much-loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites - and continues to grow.

Role Purpose

Premier Foods is seeking a highly experienced 3rd Line Technical Support Specialist to join our team. This role is ideal for a seasoned professional with a strong background in 3rd line support, focusing on Incident and Service Request Management. The position is based in our Stoke factory with travel to other siteds as required. As the face of IT at the site, you will handle a wide range of issues, ensuring the smooth operation of our IT systems. The Technical Support Specialist must be passionate about delivering exceptional service to the business, taking pride in representing the IT department. As the face of IT at our Stoke site you will sometimes be required to provide face to face IT support therefore excellent customer service is essential.

You will be part of a wider Technical Services Team, working alongside other specialists. Applicants must have extensive technical experience in a 3rd line support role. This opportunity is designed for someone who can demonstrate technical knowledge and effective problem-solving skills in high-pressure environments.

What you will be doing:

• Resolve incidents and service requests within agreed SLAs.
• Act as the on-site technical representative for IT.
• Drive best-in-class incident and request management.
• Maintain and upgrade infrastructure in line with manufacturer recommendations.
• Ensure compliance with IT security policies and change control processes.
• Collaborate across teams and liaise with third parties to optimise outsourced infrastructure.
• Document fixes, workarounds, and technical changes thoroughly.
• Travel to other sites as required.

What we need from you:

• Strong knowledge of networking (SD-WAN, Aruba/Cisco), firewalls (Fortinet), and WiFi infrastructure.
• Extensive experience in 3rd line technical support.
• Expertise in Microsoft technologies (AD, MECM, InTune, AutoPilot), Okta, AWS, and VMware/Nutanix.
• Skilled in scripting (PowerShell), certificate management, and RF Gun familiarity.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work autonomously in a fast-paced environment.
• Experience in a manufacturing setting.

What we offer you in return

• Competitive salary
• Company Pension & Private Medical
• Car Allowance
• Bonus
• Holiday Purchase scheme
• Sharesave scheme
• Access to learning and development programmes.
• Wellbeing support and employee assistance programme.
• Opportunities for career progression into roles such as Technical Delivery Specialist or Technical Architect

Ready to apply?

Click apply, submitting an UpToDate CV tailored to this opportunity. We look forward to hearing from you.

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

We’re proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.

Stoke-On-Trent

£36,000 - £40,000 Basic + Overtime (OTE £50,000) + Pay Increases + Full Training + Career Progression + Company vehicle + Door to Door Pay + Fuel Card + Personal Use + Low Staff Turnover + Private Healthcare + Pension + Holiday

Join this market leader as a field service engineer where you can benefit from full manufacturer training to become a specialist in the sector and earn well through overtime paid at premium rates. Work for a company who will support your development in a highly experienced and skilful team, whilst having the opportunity to earn £50,000 in your first year.

This expanding company provides a range of commercial ware washing equipment to the UK and due to continued growth, they’re looking for an additional field service engineer to join their team. Join now for the chance to become a technical expert whilst earning over £50,000 through overtime.

The Role as an Field Service Engineer will include:
* Field Service Engineer Role - Covering Regional Patch
* Service, Repairs and Installations of Commercial Warewashing Equipment
* Customer Facing Role

The Successful Field Service Engineer Will Have:
* Experience as a Field Service Engineer
* Electrical/Mechanical Background

* Happy to Travel
* Full driving licence

Please apply or call Toby on (phone number removed) for immediate consideration

Key words: Field, service, engineer, technician, white goods, Mechanical, Electrical, Dishwashers, Washing Machines, domestic, commercial, appliance, lift, crane, forklift, Stoke, Crewe, Stafford, Cannock, Macclesfield

This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.

Please visit our website to view other positions we are currently handling.

Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

We will endeavour to respond to all applicants; however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted

£30,000 - £35,000 + Progression + Training + Van + Tools

Stoke-On-Trent

Are you a Service Engineer looking for the exciting opportunity to join an established business that will upskill you through a range of product training and a clear scope to progress into senior roles in the future?

On offer is a role where you will be servicing and installing a range of industrial kitchen devices and products. The role is field based, covering a local patch with occasional nationwide travel. You will be provided with a company van, which can be used for personal use. Some occasional overnight stays will be required.

Founded over 20 years ago, this global supplier specialises in a wide range of pollution solutions for kitchen units and drains. From the original design of the products, they manufacture and distribute across the globe. With headquarters in Northern Ireland and England, rapidly growing they have clear goals to double in size in the next 12 months.

This role would suit an Installation Engineer or similar looking for a field based role within a company that will progress their career through a range of product training and progression to senor roles.

The Role:

• Installing and servicing a range of industrial kitchen equipment
• Covering a local patch with occasional nationwide travel
• Internal training on plumbing equipment
• 8:30am - 5:30pm - Monday to Friday

The Person:

• Installation Engineer or similar
• Looking for field-based roles

Reference Number:BBBH2437a

Engineering, Engineer, Field, Service, Servicing, Install, Installation, Kitchen, Appliances, Industrial, Plumbing, Services, Stoek-On-Trent

If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found at our website.

Commercial Catering Engineer

Basic up to £45,000pa
33 days holiday / Door To Door Pay / Overtime rates

We are currently looking to recruit an experienced Commercial Catering Engineer to work within our commercial catering team. Having been established for over 50 years specializing within the commercial catering, refrigeration, heating and ventilation sector, we have served our customers to ensure their unique needs are met! We work closely with many partners to offer all our clients reactive callout services and planned maintenance tailored to meet your specific needs.

Contract wise you will be covering various Hotels, Cafes, Care homes & Restaurant / Pub Chains.

As a Commercial Catering Engineer, your key responsibilities will include service, maintenance, repair and fault finding of gas and electric kitchen equipment. This role is field based and will require you to be customer facing as well as meeting clients.

Previous Experience Required
COMCAT 1,3,5 (Essential)
Full Drivers License (Essential)
Relevant experience working on commercial catering equipment
Electrical experience (not required but an advantage)

Package Overview
Basic up to £45,000pa (This is negotiable depending on experience and location)
40 hours working week
Paid door to door
33 Days holiday including 8 bank holidays
Van and fuel card
Smart Phone and tablet
Uniform and tools
Pension
Sick pay
On call 1 in 5 with £120 standby payment
2% monthly salary as a productivity bonus £950 year
Overtime rates paid at time ½ Monday-Saturday
Double time on Sundays and bank holidays

Top up training provided and funded if required.
If this particular vacancy is of interest to you please call #Fern CV Bay on (phone number removed)

A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least one major CMDB platform such as: • ServiceNow CMDB • Jira / Insight CMDB • Experience working with discovery tools, asset systems, and configuration data sources. • Ability to interpret technical infrastructure (servers, networks, cloud, applications) and map them logically. • Strong analytical, troubleshooting, and data quality assurance skills. • Excellent communication skills and ability to work with both technical and nontechnical stakeholders. This would suit someone who has high attention to detail and commitment to data accuracy, ownership mindset with a strong sense of responsibility who can work cross-functionally and influence without authority. Ensuring all Configuration Items (CIs) and their relationships are properly identified, recorded, controlled, and kept up to date to support effective IT service delivery, impact assessment, change management, compliance, and operational stability. Working closely with engineering, cloud, and service management teams to ensure the CMDB becomes a single, trusted source of truth for the technology estate. CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g., ServiceNow CISCMDB) are highly desirable. • Security clearance will be mandatory and ability to attain higher clearance levels is essential.

Cyber Analyst to join the Information Security Team. Someone who can take those outputs from projects / tools and drive improvements. Looking for an experienced, proactive Security Analyst to ensure the correct level of security integrity to protect systems, information, personal data and people from cyber-attacks and unauthorised access. Working with other departments to ensure security systems are secure, fit for purpose and protected to an optimal level. You will be responsible for driving the security scrutiny, culture, awareness, and adoption across the business.

• Security Toolsets and a Technical Mindset, you re not expected or required to be an expert in all areas but expected to have a solid understanding and grounding in security principals to adapt to the varied requirements
• Experienced in a wide variety of security software, systems, services and toolsets such as E-mail Security, EDR, NAC, IT/OT Segmentation, 365 etc along with an understanding of malware prevention, emerging threats, attacks and vulnerability management
• Understanding of Information Security best practice for elements including workstations, servers, cloud, networking, architecture, common protocols, and application security
• Can confidently perform security audits, both internal and external (e.g., third party and supplier assurance) and ensure recommendations are followed for continuous improvement
• Strong Incident Response Management skills including threat and vulnerability analysis
• Understanding of security frameworks such as NIST, and Cyber Essentials

As the analyst you will work with the security manager and engineer the day-to-day running and monitoring of Information Security systems. Analyse and interpret outputs to identify security weaknesses and recommend continuous improvements and be involved in -

• Respond to Security Incidents, reports and alerts ensuring prompt containment and recovery.
• Plan and oversee regular security penetration testing against new and existing services to identify weaknesses and formulate plans and processes to minimise current and future risk
• Conduct regular security risk reviews and manage security remediation activity, internally on new IT/Business projects and with third parties

This is working for an excellent client who offer progression and development. This is an office-based role in Staffordshire and you will join a small, dedicated security team.

Please note this is a training course and fees apply Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme into top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (18K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Job Guarantee - How does it work? Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure an entry level IT job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning. Students are able to start the training with a deposit of around £190 and finance the remaining balance over 12 months interest free. This means many students finish the courses and find a placement within the term of the finance agreement. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement We work with you to secure your first role as an IT Technician. Ideally you will need to gain two years experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch.

Cabling Engineer:

Must be very familiar with working in a Data Centre and Corporate environment

Minimum 3 years hands on experience, within the structured cabling industry.

Good understanding of various Structured Cabling Solutions

Capable of installing, Terminating & Testing Fibre Optic cables

Experienced in the use of Fluke test equipment and fault diagnosis.

Must have Health & Safety Training (CSCS or ECS or local/country specific H&S qualification) which is affiliated to the Construction Industry Training Board.

At least 3 industry or manufacturer’s installation accreditations ie Commscope, Corning, Panduit or other leading brand.

Have completed an Industry recognised Structured cabling and Fibre Optic Training Course, ie CNET CNIT, BICSI Engineer, BICSI Technician, City & Guilds or equivalent accreditation (B-TEC).

IPAF and/or PASMA Training preferred. (or local/country specific powered access equipment qualification)

Experience in installation of cable pathways (Basket trays/trunking/fibre runner)

Ability to understand and follow patching schedule/cut sheet.

Experience in installing power and data connection cables within server & networking racks.

Experience in Rack n stack of active Network hardware, Switches, Routers & Servers

Ability to follow instructions and providing on-site support to remote network and systems administrators.

Apply basic IP Addressing under instruction/direction.

Experience of installing and configuring UPS systems desirable

Excellent communication skills and professional attitude with experience of speaking to all levels of stakeholder.

We have multiple Cabling Engineering requirements at various locations across the UK.

Must be willing and able to travel within the UK and (fly) overseas to carry out project work as part of a team.

Night/shift work/weekend work may be required on a project-by-project basis.

Flexible hours

LA International is an award-winning partner of choice for many of the world’s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Join Our Team as an IT Applications Analyst!

Are you ready to drive innovation in the automotive industry? Adecco working in partnership with Bentley Motors are searching for a dynamic Applications Analyst to join their team. This is an exciting opportunity for someone enthusiastic about connected car technology and eager to shape the future of vehicle features and customer experiences

Pay Rate: Competitive

End Date: 31/12/2026

Hybrid: 3 days on site (Crewe)

Working Pattern: 35 hours per week, 8am - 4pm

Start Date: ASAP

What You’ll Do:

As an IT Applications Analyst, you will be at the forefront of operational support, ensuring that systems perform within agreed Service Level Agreements (SLAs). Your main responsibilities will include:

• Incident Resolution: Effectively manage and resolve incidents, ensuring timely communication with end-users.
• Performance Monitoring: Keep a close eye on application performance and capacity management to guarantee availability.
• Application Enhancements: Collaborate with IT development teams to implement technical enhancements following ITIL practices.
• Change Management: Work with third parties to approve and coordinate changes to applications, integrating them seamlessly with existing systems.
• Lifecycle Improvement: Continuously improve applications throughout their lifecycle, ensuring they remain secure and up-to-date with patches and upgrades.

What We’re Looking For:

To excel in this role, you should possess:

• Intermediate technical problem-solving skills and experience in an enterprise environment.
• Experience with Microsoft Windows 10/11 is essential for this position.
• A solid background in incident management and effective end-user communication.
• Demonstrable experience supporting applications within a professional setting.
• A logical and analytical mindset, with great attention to detail.
• Strong influencing, negotiation, communication, and interpersonal skills.

Your Qualifications:

• Degree educated or equivalent experience in a relevant technical field. Desirable
• ITIL Foundation certification is a plus.
• Familiarity with core applications like SuccessFactors, SAP, and Salesforce is advantageous.

Why Join Us?

At our client’s organization, you will be part of a dynamic and supportive environment that encourages growth and development. You will have the chance to:

• Work with a talented team of professionals dedicated to delivering high-quality IT services.
• Engage in exciting projects that drive technological advancements and enhance user experiences.
• Identify opportunities for improvement and contribute your unique insights to shape the future of IT applications.

Ready to Apply?

If you are enthusiastic about technology and want to help drive operational excellence, we want to hear from you! Join us in creating a seamless and efficient IT landscape that empowers users and enhances productivity.

To apply, please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for this role. We can’t wait to meet you!

Please note if you do not hear back regarding your application within five working days you have unfortunately been unsuccessful currently, but we thank you for your interest.

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.Job Title: Employment CoachLocation: Crewe - centre and field basedSalary: £26,000 - £30,000 (Depending on experience) Package: Excellent Holiday Entitlement, Pension + Much More!Type: Full Time, PermanentAre you passionate about supporting people to turn their lives around?We have an exciting opportunity to support people in custody and the community to overcome barriers to education, training and employment.The Role:

• Manage a caseload of participants, delivering employability support through one-to-one and group sessions, including CV writing, job applications and interview preparation.
• Engage, motivate and support participants to build confidence, develop skills and progress into sustained employment.
• Proactively work with employers and key stakeholders to identify and secure suitable job opportunities for participants.
• Work towards and achieve targets and KPIs, including job starts and sustained outcomes.
• Collaborate closely with prisons, probation services, partners and employers, providing support and ongoing in-work guidance.

Criteria:

• Experience of working within a similar Employment Advisor/Coach role within the Employability / W2W sector.
• Proven experience of supporting unemployed participants to gain the skills and knowledge needed to secure sustainable employment
• Experience of engaging with employers to source opportunities for your caseload.
• Demonstrable experience of working towards KPIs.
• Must be IT literate.

Please note:KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.

Job Title: Aftercare Coordinator

Location: Hybrid working with 2 days weekly travel to our Keele office

Rate: 13.41 p/h

Duration: Temporary

We’re looking for a Coordinator to join our growing team and support workforce management across a range of client programmes. In this role, you’ll take ownership of registering candidate for our volume campaigns, managing them through their assignment with our end client, and ensuring service levels and performance targets are consistently met.

What you’ll be doing

• Working within our Aftercare department
• Registering candidates as part of a volume project
• Manage candidates once they start with our client throughout their assignment.
• Support with pre employment checks
• Payroll and query management via phone and mailbox

What we’re looking for

• Previous experience in an administrative, customer contact , coordination, or recruitment role
• Excellent verbal and written communication skills
• Ability to build effective working relationships
• Highly organised, with the ability to manage multiple tasks and meet deadlines
• A team player with a strong customer-service mindset
• Willingness to learn, adaptable, and proactive in approach
• Strong knowledge IT systems such as Microsoft Office (Word, Excel, PowerPoint, Outlook)

Personal attributes

• Strong communicator
• Positive, can-do attitude
• Well organised and detail-oriented
• Collaborative team player
• Able to work with empathy and show resilience

Why join us?

• Be part of a supportive, collaborative Aftercare team
• Gain hands-on experience across a wide range of administrative tasks.
• Opportunity to grow your career within Customer Experience

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

IT Manager Salary: Up to 50,000 + Excellent Benefits Location: Macclesfield (Hybrid) Industry: Internal, Central IT Shared Service Centre

A well-established organisation in Macclesfield is hiring for an IT Manager to lead their internal IT function. This is a great opportunity for either an experienced manager, IT lead or a senior engineer ready to step up, within a supportive environment offering strong progression.

What’s on Offer

• Up to 50,000 salary
• 25 days annual leave + 8 bank holidays
• Paid training and development
• Travel subsidy
• Life assurance
• Enhanced pension
• Regular company social events
• Hybrid working
• Clear career progression

The Role

• You’ll lead a team of 5 IT support engineers
• Overseeing day-to-day IT operations and infrastructure support
• Helpdesk performance
• Service delivery, while driving improvements across systems and processes.
• The role can be hands-on or more management-focused, depending on your strengths & ambitions.

Key Responsibilities

• Lead and develop a team of 5 IT Engineers
• Oversee IT support operations and helpdesk performance
• Manage escalations up to 3rd line
• Monitor and improve SLAs and KPIs
• Support IT projects and system upgrades
• Maintain documentation and improve processes
• Align IT services with business needs

About You

• Strong IT support background (ideally up to 3rd line)
• Leadership experience or ready to step into management
• Strong understanding of SLAs, KPIs, and service management
• Confident handling escalations and complex issues
• Able to balance technical and managerial responsibilities

Essential Skills

• Microsoft 365 & Intune
• Strong Azure experience
• Servers, Virtual machines
• Backups, Networking

If you’re looking to step into a leadership role or grow within a well-supported IT function, we’d love to hear from you

2nd Line IT Engineer Patching Second Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re looking for someone with solid patching experience , you ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an early and late shift pattern. Due to the nature of the work, candidates must hold active or previous SC Clearance, or be willing to obtain it if successful. For more info pls get in touch.

Technical Support Engineer - Facilities, Utilities & HVAC (Pharmaceutical) - Permanent

Become the Subject Matter Expert on an expanding pharmaceutical plant.

Location: Cheshire / Greater Manchester Area
Salary: Very competitive salary & excellent benefits

About the Role
We are looking for a highly experienced (Mechanical) Technical Support Engineer with a strong focus on facilities, utilities, and building management systems to support a pharmaceutical manufacturing site undergoing significant expansion. This role is critical to ensuring the reliability and performance of HVAC systems, process utilities, and site infrastructure in a GMP-regulated environment where downtime can have major operational and financial impact.

Key Responsibilities

• Provide technical expertise across HVAC, building services, and critical utilities
• Ensure reliability and performance of process water systems, heat exchangers, and pressure cascade environments
• Troubleshoot and resolve high-impact issues affecting manufacturing operations
• Support and optimise Building Management Systems (BMS) and site-wide infrastructure
• Maintain compliance with pharmaceutical GMP standards, particularly where utilities directly impact product quality
• Support facilities upgrades, expansion works, and new production lines
• Work closely with engineering and operations teams to minimise downtime and improve system performance
• Contribute to CAPEX projects, contractor management, and site development activities

Essential Requirements

• Strong background in facilities engineering within a GMP-regulated environment
• Proven expertise in HVAC systems and building services
• Experience managing critical utilities such as process water, heating/cooling systems, and pressure-controlled environments
• Hands-on mechanical engineering apprenticeship
• Degree in Mechanical Engineering or equivalent
• Strong understanding of how utilities impact pharmaceutical manufacturing and cleanroom environments
• Ability to diagnose and resolve complex system failures quickly and effectively

Desirable Skills

• Experience with Building Management Systems (BMS)
• Knowledge of CAPEX projects, CDM regulations, and construction environments
• Project management exposure (APM, PRINCE2, PMP, MS Project)
• Health & Safety qualifications such as NEBOSH or IOSH

Package on offer

• Very competitive salary
• 25 days holiday plus bank holidays
• Discretionary annual bonus
• Generous 10% pension contribution
• Private medical, dental, health, and life assurance
• Free onsite parking

Working Hours

Why Join
Join a growing pharmaceutical site investing heavily in facilities, utilities, and infrastructure expansion, including multiple new production lines over the coming years. This is a key role for an engineer who thrives on solving complex building services challenges in a highly regulated, high-impact environment.

Apply now or contact Simon Fowler at Smart4Sciences if you are a facilities-focused Mechanical engineer ready to take ownership of critical systems that keep pharmaceutical manufacturing running.

Are you ready to start a career in IT Support?

The demand for newly trained and qualified IT Support professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits.

We help you develop the skills required with three globally recognised qualifications, real-world project work and practical training so that you can be ready to launch your new career in IT support with our job guarantee on completion.

Newto Training can support you at any stage of your career journey whether you’re new to the industry or looking to exchange your skills, this IT Helpdesk Technician course is designed to get you job-ready.

Within our IT Helpdesk Technician career programme, you will:

• 100+ hours of live instructor-led online training
• 3 certifications: CompTIA ITF+, CompTIA A+ & Forescout FSCA (with an exam resit included)
• Real-world project work getting you job-ready
• Upon completion of your course, we’ll put you in touch with our partner companies to secure you a job in the I.T. industry

Course cost

£1995, or, £166.25 per month

We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees.

No prior industry experience is required - No matter your background, previous studies or work history - if you think you have the soft skills (communication skills, passion) needed then we can help you launch the career you want.

Click ‘Apply Now’ to begin your new career in IT Support!

Due to business growth an exciting opportunity for an IT & Digital Support Specialist has arisen to work for a fast-paced manufacturing business, joining a vibrant and friendly team. The role offers variety across 1st & 2nd Line Support and Digital projects.

Job Description:

• Support the business by delivering effective first and second line IT support across all teams
• Collaborate with our IT support partner to ensure escalation of complex issues and effective delivery of third-line support services
• Liaise with Group IT support on Group related services and issues
• Maintain, monitor and improve IT systems, hardware, software, and digital platforms
• Contribute to the continuous improvement of processes, security, and user experience
• Provide advice and training to users on use of core Microsoft and other application packages
• Provide an efficient and user focused IT support service
• Escalate complex incidents to the IT and Digital Manager or external support partners as required
• Support IT elements of employee onboarding and offboarding, ensuring timely provisioning and revocation of access
• Install, configure, deploy and maintain hardware and software including servers, desktops, laptops, tablets, printers, firewalls, routers, switches, telephone systems and mobile devices
• Maintain the company IT asset register, including management of warranties and licences
• Record and manage incidents and service requests
• Perform routine maintenance on IT systems, ensuring reliability and security
• Support the monitoring and management of backups, updates, and patching
• Assist in maintaining cloud platforms (Microsoft 365, Azure AD, SharePoint, Teams etc.)
• Ensure effective cybersecurity controls are followed (MFA, password policies, device compliance)
• Support the management of licensing, renewals and IT contracts
• Assist with the running and development of digital platforms, including Microsoft 365, CRM, ERP, PIM, Digital Asset Management and HR platforms
• Support and assist with digitisation projects such as system customisations, workflow automation, data migrations, and third party integrations
• Assist with building forms, workflows and process enhancements using Microsoft 365 and other tools
• Provide testing and user training for new digital solutions and business processes
• Research and evaluate hardware, software and cloud solutions to ensure the business adopts cost-effective, reliable, and fit-for-purpose technologies

Candidate Requirements:

• Relevant IT-related qualification or degree (e.g. Level 3 IT diploma, CompTIA A+, Network+, Microsoft
• certifications)
• A levels / O levels / GCSE qualifications
• Additional cybersecurity, networking or cloud training - Desirable
• Minimum 3 - 5 years’ experience in a role providing first and second line support - Essential
• Experience administering and supporting Microsoft 365 and Windows environments - Essential
• Proven troubleshooting and diagnostic skills - Essential
• Experience supporting digital or IT improvement projects - Desirable
• Experience with CRM or business systems - Desirable
• Strong understanding of IT fundamentals - Essential
• Ability to diagnose and resolve technical issues - Essential
• Excellent communication and customer service skills - Essential
• Knowledge of Microsoft 365 - Essential
• Awareness of cybersecurity best practices - Desirable
• Basic networking knowledge - Essential
• Experience with Power Automate / Power Apps - Desirable
• Experience with Microsoft dynamics-based CRM systems - Desirable
• Understanding of endpoint security tools and secure IT practices

This role is commutable from: Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Stoke on Trent, Uttoxeter, Leek and surrounding areas

This role would suit candidates with the following experience: IT Support, Systems Support, Systems Administration, 1st & 2nd Line Support

Hours: Monday Friday 9:00 am 5:00 pm, 1 hour Lunch
Salary: £35,000 Per Annum

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region

An opportunity for an ER Advisor to support a local business in Newcastle under Lyme on a fixed-term contract work for 4 months. The role will be providing advice and support managing a range or ER cases.

Job Description for the ER Advisor:

• As the ER Advisor you will advise and support to manage the cases on the full range of routine and complex employment relations issues, including investigations, disciplinary, grievance, absence, flexible working, and case management, identifying business risks and advising the stakeholders accordingly.
• Support and coach managers with the effective and efficient performance of their employees, identifying and facilitating appropriate interventions through the performance management processes.
• As the ER Advisor you will support the development and implementation of People Services policies and procedures, taking the lead on specific projects from scoping to implementation including colleague health surveillance services via Occupational Health.
• Provide information and advice to managers and colleagues on terms and conditions, policies and procedures, and current employment legislation. Including employment law updates to all managers in the business.
• As the ER Advisor you will coordinate individual consultation on a range of employee relations matters such as the ending of fixed-term contracts, redeployment, variation of terms and conditions, TUPE transfers, restructuring.
• To support the development of the systems, processes and records taking day-to-day responsibility for the management of specified areas.
• Develop and implement new working practices and management guidance in line with new policies.
• As the ER Advisor you will build constructive working relationships and rapport with managers and departmental teams, embedding ways of working and practices.
• Support the implementation of and champion People services initiatives across the business acting as an ambassador for the People Services Department.
• Support to embed the colleague wellbeing forum, ensuring that all colleagues are signposted to the services when they need them. Stress, pregnancy and new mother and independent person specific risk assessments are completed and implemented.

Candidate Requirements for the ER Advisor:

• CIPD CPP / CHRP qualified would be highly advantageous
• Experience working at HR Advisor/ER Advisor level and managing complex employee relations cases (discipline, sickness absence, capability, investigations).
• Experience of conducting individual consultation meetings on a range of employment relations matters (e.g., ending fixed-term contracts; redeployment; variation of terms and conditions; TUPE transfers; restructuring).
• Strong MS Office skills with the ability to use MS Excel to analyse and manipulate data.
• To be able to pass a DBS check

This role is commutable from: Newcastle under Lyme, Stoke on Trent, Keele, Congleton, Stone and
surrounding areas

This role would suit candidates with the following experience: HR Advisor, ER Advisor, Employee Relations, HR Generalist

Hours: Monday Friday, 37 hours a week, flex on start and finish times
Salary: £37,408.53 Per Annum

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region

1st Line Support Engineer Stoke-on-Trent (Windows 10/Server, VMware, Office 365, Active Directory, SharePoint, McAfee/Sophos Antivirus, Dell/Lenovo hardware, Skype for Business) Are you passionate about solving IT problems and helping people? We re looking for a hands-on 1st Line Support Engineer to join a growing team in Stoke-on-Trent. This is your chance to make an impact, support both internal and external customers, and develop your IT skills in a fast-moving, high-security environment. In this role, you ll be the first point of contact for customers, handling calls, emails, and portal requests. You ll log, manage, and escalate incidents accurately, keep customers updated, contribute to knowledgebase articles, and help improve IT processes. You ll work closely with the team to deliver first-class service and support critical, high-security projects. We re looking for someone with IT support experience and knowledge of ITIL processes (incident, change, and problem management). You ll need strong customer focus, excellent communication skills, and a proactive, adaptable mindset. If you love problem-solving and working in a collaborative team, this role is for you. Our client offers real opportunities for progression and development, giving you exposure to high-security projects within the defence sector. Due to the nature of the role, the successful candidate will need to obtain SC clearance.

Customer Service Advisor Talke
Salary: £25,400 + performance bonus (after 6 months)

Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK.

With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression.

Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you.

About the Company

Our client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care.

They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment.

Key Responsibilities

• Handling a high volume of incoming customer calls
• Responding to customer queries via telephone and email
• Resolving customer issues efficiently and professionally
• Managing and resolving complaints with empathy and understanding
• Liaising with external contractors to arrange resolutions
• Promoting the benefits of the company s services to customers
• Supporting with contract renewals and customer retention
• Maintaining accurate customer records using the in-house system

Skills and Experience

• Previous experience dealing with customers on the telephone
• Excellent communication and listening skills
• Ability to manage difficult calls and complaints professionally
• Passion for providing excellent customer service
• Strong problem-solving skills
• Ability to work in a fast-paced environment
• Good PC and system skills
• Team player with a positive attitude
• Ability to remain calm under pressure
• Due to the location, own transport is preferred

Working Hours

• Week 1: 8:00am 4:30pm
• Week 2: 9:00am 5:30pm
• Week 3: 10:30am 7:00pm
• 1 in 3 Saturdays per month (9:00am 5:00pm) with a day off in lieu

Package and Benefits

• £25,400 salary plus performance bonus after 6 months
• 20 days holiday plus Bank Holidays
• Onsite parking
• Ongoing training and development
• Excellent career progression opportunities
• Recreational breakout areas
• Company events and team days
• Employee recognition awards
• Supportive and friendly working environment

If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from you

Follow us on twitter

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE ADVISOR TALKE £25,400 plus performance bonus

Mobile Response Officer - Chiswick - England,

Do you have security experience and hold a UK Manual driving licence? Can you work independently while maintaining a high level of professionalism? Are you looking for a fast-paced, dynamic role where no two days are the same?

Quick…Apply now!

We are seeking Mobile Security Officers  to join our security team, providing rapid response and proactive patrolling across multiple client sites. This role requires a high level of vigilance, strong problem-solving skills, and the ability to manage security concerns efficiently. You will be responsible for locking and unlocking premises, responding to alarms, and conducting site patrols as required.

Job Title: Mobile Security Officer Pay Rate: £13.39 per hour Shift Pattern: nights and weekends. Must be able to commute to Chiswick to collect vehicle and cover Chiswick and surrounding areas
Role Requirements: Full UK Manual Driving Licence & SIA Door Supervisor Licence

Knowledge and Skills Needed!

• Good interpersonal skills with an ability to communicate clearly with people at all levels projecting a confident and professional manner.
• To be able to observe and accurately record incidents as they occur.
• Physically fit for the environment of the workplace.
• To be always of smart appearance whilst representing the company image.
• To be punctual in attendance.
• Able to work with minimal supervision.
• Proficient with mobile phone technology.

What Benefits will you receive??

• Company vehicle provided for patrols
• Financial support for SIA Licensing and renewals
• Company Pension Scheme
• Life Assurance benefits
• Employee referral scheme
• Career progression, training, and development opportunities

Additional benefits via our ReWard  membership:

• Discounted gym memberships
• Savings at major retailers and travel providers
• Restaurant and supermarket vouchers
• Cinema tickets
• Access to a 24/7 Employee Assistance Programme

Main Duties:

• To provide regular foot patrols within defined areas as an effective deterrent in the protection of the client’s property and assets.
• To effectively control the access to the client’s premises, examining documentation to ascertain the authenticity and authority to gain access.
• Where provided to provide monitoring functions to CCTV and alarm functions.  To be aware of the operation of those functions and to respond as required.
• When required to assist and escort visitors to their destinations within the client complex.
• To submit detailed reports on the discovery of issues relating to health and safety and crime to the relevant authority either verbally or in report form as required.
• In line with Company policy carry out routine search procedures in a sensitive manner to include vehicles, buildings and persons.
• To effectively deal with all incidents falling within the security remit and to effectively report all incidents to the relevant authority.
• To provide a locking service as required, locking doors and gates as required by the client.
• To provide a point of contact and information centre to staff and visitors.
• To attain the first aid qualifications to meet the Company requirements under the health and safety regulations. (As required)
• To maintain a log of all visitors, incidents and any other records that may be required by the client.
• To maintain the client’s key safe to issue and record all movements of keys within the client’s premises.
• To identify suspicious persons and actions and report such circumstances.

Must Haves:

• Valid SIA Door Supervisor Licence
• Full UK Manual  Driving Licence
• Previous experience in a mobile security role (preferred but not essential)
• Strong customer service and communication skills
• Ability to think quickly and solve problems under pressure
• Positive attitude towards people and challenges
• Ability to work independently and respond flexibly to different locations