Head of IT Infrastructure, Central London

An exciting Head of IT Infrastructure role with a salary of £85,000 to £100,000 plus bonus and career progression opportunities for a permanent role based in our Marylebone, London office.

We are offering a fantastic opportunity for an experienced Head of IT Infrastructure with an immediate start at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company. Euro Car Parks is a market leading, renowned UK business, established over 49 years ago. The company operates over 3500 sites across the UK and Ireland providing specialist services to a wide range of blue-chip clients.

The role

Working within the IT Team, this role is a key role to the company as the successful candidate will be responsible for completing an infrastructure transformation and the ongoing maintenance of the current IT estate.The role will be split between technical hands on work and managerial duties.This is a Windows centric, .NET environment fully deployed into Microsoft Azure. A deep technical understanding of Azure and Office 365 is a required.

You will need to provide colleagues with fast and efficient access to business applications, communication and collaboration tools, you will enable streamlined and innovative ways of working which supports the delivery of excellent levels of service.

We are looking for an immediate start, 40 hours a week and based full time at our Marylebone London office Monday to Friday.The role is varied and offers long term career progression opportunities within the business.

Main Responsibilities

To provide the business with a highly available and resilient IT environment that meets performance expectations and to ensure appropriate controls, contingencies and DR solutions are in place

Formulate and drive IT modernisation and continuous improvement initiatives

Overall responsibility for the ISO 27001 Information Management Security System (ISMS) and ISO 22301 Business Continuity Management System (BSMS)

Lead the design and delivery of future technical solutions, integrating strategic planning, design, and implementation to help the business and colleagues excel

Own the hands-on technical management of back office corporate IT infrastructure

Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPIs

Ensure compliance with IT security policy standards, including encryption, secure disposal, build hardening, monitoring, patching and access controls

Lead security incident response and contribute to major incident management control

Ensure effective communications outside of the IT team

Production of an appropriate IT infrastructure strategy that connects the various sections of the business together and delivers stability in the companys IT infrastructure

Manage the IT infrastructure including communication

Collaborate with external vendors and service providers

The ideal candidate will have experience in managing technical infrastructure within a busy commercial environment including the following technologies:

Extensive experience architecting and managing Microsoft Azure and Microsoft 365

A strong all-rounder with broad technical skills across multiple disciplines

Expertise in Microsoft Windows Architecture (Cloud, Server, and Client) and network and firewall technology

Good understanding of network technologies, with experience managing and operating FortiGate firewalls

Proven experience with Active Directory/Azure AD, including patch and group policy management

Windows Server, Windows 11, and Microsoft Application Suite

Experience with adoption of Infrastructure-as-Code (IaC) utilising technologies such as Terraform and Ansible.

Mobile Device Management with ManageEngine and Microsoft Intune

System and solution monitoring technologies

ITIL v3/v4 practitioner

Microsoft Teams and 8x8 configuration and infrastructure

Knowledge and experience using of common security frameworks such as ISO27001, Cyber Essentials and ISO22301.

A proactive thinker, self-motivated, with excellent communication skills and comfortable working with internal and external customers at every level of the business.

Interested?

If you feel you have the skills and qualities to undertake this role, please click apply.

We are an equal opportunities employer.

IT Infrastructure Engineer - Hybrid Cloud

Location: Abingdon (Hybrid: 3 days on-site, 2 remote)

Start: ASAP IR35: Outside Clearance: SC

Our client is looking for an IT Infrastructure Engineer to join their Computing Division. You will deliver secure, resilient and high-performing hybrid cloud solutions while working with architects, engineers and project teams.

Key Responsibilities:

• Design, implement and maintain IT infrastructure including Windows Server, Hyper-V, Active Directory and networking.
• Develop hybrid solutions integrating on-premises systems with Microsoft Azure.
• Use infrastructure-as-code tools such as PowerShell and Terraform and automation tools such as Ansible.
• Monitor and optimise system performance, availability and resilience and manage backups and disaster recovery.
• Implement security controls and ensure compliance with standards such as NIST, ISO 27001 and CAF.
• Produce documentation, runbooks and training materials and provide guidance to junior team members.
• Work closely with stakeholders to deliver reliable and innovative IT services.

Requirements:

• Experience in IT infrastructure engineering, hybrid cloud and Azure environments.
• Hands-on expertise with virtualisation, networking and Windows Server administration.
• Strong knowledge of security, compliance and operational best practice.
• Experience with infrastructure-as-code and automation frameworks.
• SC clearance and ability to work on-site in Abingdon.

Apply with an up to date version of your CV for immediate consideration.

Location: LondonJob Type: Full-time (6-month probation)Reports to: Managing Director / CCO

About the Organisation

We are partnering with a rapidly expanding international organisation operating across film, media, entertainment, and creative sectors. Following recent European growth and integration of new business units, the company is strengthening its operational infrastructure across multiple locations.

The Director of IT & Workplace Operations will play a critical role in building a scalable, secure, and efficient technology and workplace environment that supports teams across e-commerce, operations, production, creative, and corporate functions.

Role Overview

This is a strategic and hands-on leadership role responsible for shaping and managing the company’s IT infrastructure, enterprise systems, and day-to-day workplace operations across multiple offices.

The position oversees all aspects of IT governance, cybersecurity, systems implementation, vendor management, facilities-related support, and employee technology experience. It also plays a key role in future enterprise software integrations, organisational expansion, and operational transformation projects.

Key ResponsibilitiesIT Infrastructure & Support

• Oversee IT operations for multiple locations, including hardware, software, networking, cybersecurity, and Help Desk services.
• Troubleshoot and resolve escalated technical issues.
• Manage endpoint security, backups, system documentation, and device compliance.
• Standardise IT practices and software ecosystems to support organisational growth.
• Oversee web and domain security, DNS/SSL management, and website infrastructure.
• Manage and support a primarily Windows-based device environment.

Enterprise Systems & Digital Transformation

• Lead evaluation, sourcing, implementation, and maintenance of enterprise systems (ERP, HRIS, e-commerce platforms, project management tools).
• Drive systems integration, workflow configuration, vendor selection, and training.
• Partner with cross-functional teams to ensure systems support operational scalability.

Workplace & Facilities Operations

• Ensure office readiness across all sites, including IT setup, conference room technology, and equipment maintenance.
• Manage vendor relationships (ISPs, hardware suppliers, telecom systems).
• Support desk planning, hybrid working setups, and facilities-related troubleshooting.
• Oversee tech logistics for onboarding and offboarding.

Governance, Compliance & Security

• Maintain IT policies and controls aligned with compliance standards (GDPR, SOC2, internal audit requirements, etc.).
• Manage access controls, asset tracking, and periodic IT audits.
• Develop data protection strategies and business continuity planning.
• Lead content protection and anti-piracy initiatives with external partners.

Leadership, Reporting & Strategy

• Manage budgets, procurement, and vendor contracts for both IT and workplace operations.
• Provide regular reporting to the executive team on system performance, risks, and improvement strategies.
• Lead technology-related initiatives during M&A activity, office expansions, and organisational transitions.
• Support and mentor the IT & Workplace Operations team.

Candidate ProfileEssential Experience

• 7+ years’ experience across IT operations and workplace management, with at least 1 year in a leadership role.
• Strong experience implementing and maintaining enterprise systems (ERP, HRIS, project management, e-commerce tools).
• Robust knowledge of Windows environments, MDM tools, cybersecurity frameworks, and modern SaaS platforms (e.g., Google Workspace, Slack, Box).
• Proven experience managing multi-site IT environments and office operations.
• Strong project management, vendor negotiation, and budgeting skills.
• Excellent communication skills with the ability to influence across teams.
• Comfortable working in a fast-paced, creative, and entrepreneurial setting.

Desirable Experience

• Experience supporting e-commerce operations or technology-driven creative businesses.
• Background in small or scaling organisations.
• Familiarity with ISO or J-SOX-style compliance environments.

A specialist education technology provider supporting schools and Multi-Academy Trusts across the South-East is seeking an IT Support Engineer to be based on-site at a well-established secondary school in Surrey.

This organisation delivers modern, enterprise-grade IT infrastructure to the education sector and works closely with leadership teams to ensure reliable, secure and forward-thinking technology environments.

Location: Croydon (Site based)

Salary: £26,000 - £30,000 DOE + Bens

Contract Type: Full Time, Permanent

The Role

You will act as the dedicated on-site IT Engineer, providing day-to-day user support while administering and maintaining the school’s IT systems and network infrastructure. The schools are investing in modern technologies to support next-generation teaching, offering strong technical exposure in a progressive environment.

Key Responsibilities

• Provide responsive IT support to teaching and support staff

• Administer and maintain Windows Server (2019/2022/2025) environments

• Support Windows 11 devices and Microsoft 365 services

• Maintain wired and wireless networks, firewalls and filtering systems

• Troubleshoot PCs, laptops, mobile devices and AV equipment

• Keep users informed on issue resolution and system updates

Key Attributes

• Strong customer service mindset with excellent communication skills

• Logical, methodical and calm under pressure

• Comfortable supporting users at all technical levels

• Professional and personable within a school setting

• Motivated to continue learning and developing skills

Experience Required

• Experience supporting Windows 11 and Microsoft 365

• Exposure to Windows Server 2019/2022 environments

• Knowledge of networking fundamentals (wired, wireless, firewall basics)

• Experience supporting end-user hardware and AV systems

• Must live within commutable distance of Surrey-based site

• Willingness to undergo enhanced DBS clearance

IAM EngineerPermanent London 2x a weekAbout the RoleWe are exclusively partnered with a leading retail organisation who are seeking a highly skilled and security-focused Senior IAM Engineer to spearhead the evolution of our identity platforms and core infrastructure. As we transition toward a cloud-native, Entra ID-centric ecosystem, you will take full ownership of modernising our directory services and enterprise baseline.This is a pivotal role for a technical leader who excels in managing hybrid environments while strategically driving the retirement of legacy Active Directory (AD DS) in favor of Microsoft Entra ID and Intune. You will act as the technical authority for identity, ensuring all infrastructure controls are robust, compliant, and strictly aligned with Zero Trust principles.Key Responsibilities

• Identity & Access Management (IAM): Design and manage hybrid identity configurations, including domain joins, OU/GPO design, and trust relationships.
• Security Implementation: Maintain SSO, Conditional Access, MFA, and passwordless authentication strategies.
• Privileged Access: Define and oversee RBAC, PIM, and Just-in-Time (JIT) access for administrative and service accounts.
• Cloud Migration: Lead the shift from domain-joined/hybrid environments to Entra ID joined, utilizing Windows Autopilot and Intune for lifecycle management.
• Infrastructure Modernization: Replace legacy GPO-based configurations with Intune configuration profiles and security baselines.
• Legacy Decommissioning: Plan the phase-out of traditional services such as ADCS, on-prem LDAP applications, and outdated protocols like Kerberos and NTLM.
• Automation: Streamline operations by automating identity tasks using PowerShell, Microsoft Graph API, and Azure CLI.
• Governance & Compliance: Ensure all platforms meet hardening standards and assist with audit readiness for frameworks such as ISO 27001, GDPR, or PCI DSS.

What We’re Looking ForEssential Experience:

• Expertise in Microsoft Identity: Proven track record with Azure Entra ID, Active Directory, and managing hybrid-to-cloud transitions.
• Device Management: Strong proficiency in Microsoft Intune/Endpoint Manager and modern Windows device transformation.
• Security Tooling: Hands-on experience deploying PIM, SSPR, and Conditional Access in a production environment.
• Protocols: Deep understanding of authentication protocols (SAML, OIDC, OAuth2, LDAP) and their cloud-based alternatives.
• Governance: Experience with Entra ID Governance features, including Access Reviews and Lifecycle Workflows.
• Automation Skills: Proficient in scripting with PowerShell or Logic Apps to ensure scalable operations.

Desirable Experience:

• Familiarity with Microsoft Purview, Defender for Identity, or Microsoft Sentinel.
• Background in retiring legacy infrastructure like RADIUS or on-prem file shares.
• Knowledge of Zero Trust architecture and CIS/NIST compliance baselines.

Qualifications & Attributes

• Experience: 5-10 years within IAM, Windows Infrastructure, or Hybrid Cloud Operations.
• Education: Bachelor’s degree in Computer Science, Cyber Security, or equivalent professional experience.
• Certifications (Preferred): Microsoft SC-300, SC-100, MD-102, or AZ-104.
• Soft Skills: An analytical mindset with the ability to lead transformational projects and collaborate effectively across Security and DevOps teams.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you’re looking for a place where your skills can thrive and grow, you’ll feel right at home here!

We’re looking for several Service Desk Analysts to join our teams. This role will see you working with some of our leading customers providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience - the first voice, the first solution, and the first impression.

This role goes beyond answering calls and logging tickets - it’s about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers.

What You’ll Do

• Responding to client’s technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues.
• Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI’s.
• Maintaining good customer relations, including visiting sites within the greater London area.
• Managing user accounts within Office365 and allocating licenses.
• Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed.
• Using remote tools such as MDM, Remote control & Chat to resolve user requests.
• Deploying PC’s through Windows Autopilot and Intune.
• Setting up and configuring Windows based PCs and laptops.

What You’ll Need

You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: -

• IT support experience at a 1st line level
• Knowledge of ITIL, incident, problem and change management.
• Experience taking responsibility and ownership of stakeholders and projects
• A desire to provide excellent, proactive, customer service
• Well organised, able to multitask and work autonomously
• Positive and energetic
• Happy to work a variety of shifts including weekends

3rd Line Infrastructure Engineer (DV Cleared)

• Location: London, on-site
• Clearance: DV Cleared (active)
• Rate: £650 per day (inside IR35)
• Start Date: ASAP - 6 months minimum

We are seeking a DV Cleared 3rd Line Infrastructure Engineer to join our team in London. This role involves working closely with our 3rd Line and Engineering teams to support a high-profile user community. The successful candidate will receive training on legacy infrastructure and will play a key role in maintaining and enhancing our system capabilities.

Day-to-day of the role:

• Assist in the management and support of Microsoft Windows Server environments from 2003 to 2022.
• Handle Active Directory configurations and Group Policy management.
• Manage DNS, WINS, and DHCP services along with PKI Services.
• Oversee SMTP Proxy Servicing and firewall management and controls.
• Support DFS, HA, Clustering, SOFS, and various virtualisation technologies including RDS, VMWare, vCenter, ESXI, vMotion, HyperV, and VMM Terminal Services.
• Work with MS Cloud services including Exchange, Storage, and Shares App serviced.
• Deploy and manage Citrix environments incorporating PVSMCS and APP-v with Citrix StoreFront.
• Utilise PowerShell scripting for automation and configuration, and manage MBAM/BitLocker/VPN.

Required Skills & Qualifications:

• Proficient with Microsoft Windows Server .
• Mandatory: Storage (NASSAN or Dell as well as Netapp); Red Hat; PKI and HSM knowledge.
• Strong experience in Active Directory and Group Policy.
• Skilled in DNS, WINS, DHCP, PKI Services, SMTP Proxy Servicing, and firewall management.
• Experience with DFS, HA, Clustering, SOFS, RDS, VMWare, vCenter, ESXI, vMotion, HyperV, VMM Terminal Services.
• Familiarity with MS Cloud services, Citrix deployments, and APP-v.
• Proficient in PowerShell scripting, MBAM/BitLocker/VPN.

Desirable Skills:

• Experience with HyperV, Azure, and Google Cloud.
• Desirable: Microsoft / Citrix / VMWare certifications and a wider understanding of client or midrange OSes, networking, and security.
• Knowledge of server technologies like HP BladeSystem, cloud management technologies like HP Cloud Service Automation, and system configuration technologies like HP Server Automation.
• Familiarity with security policy enforcement products like Symantec Datacentre Security.
• Understanding of Virtualisation and Container technologies, and design of large, complex systems.
• Client engagement skills and technical breadth and depth.

1st Line IT Support Engineer

Location: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday-Friday, 08:30-17:30Department: IT

Overview

My client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations.

You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies.

Key Responsibilities

• Provide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAs
• Manage and resolve service desk tickets, escalating to 2nd/3rd line when necessary
• Support service desk processes including Joiners, Movers, and Leavers
• Deliver excellent customer service to all users across the organisation
• Identify opportunities to enhance IT services, tools, and internal processes
• Drive improvements to user experience and service desk performance
• Assist the wider service desk team with troubleshooting, analysis, and issue resolution
• Support end-user training on key platforms and technologies
• Maintain accurate stock levels and asset inventories
• Share updates with the wider team on changes, maintenance, known issues, and new services

Essential Skills & Experience

• Experience supporting end users within an IT environment
• Azure and on-prem Active Directory administration
• Windows 10/11 operating system support
• Microsoft 365 / Office 365 user administration
• Understanding of LAN/WAN networking, TCP/IP, DNS, VPN
• Experience using an incident/request helpdesk management system
• Hardware and software asset management
• Strong troubleshooting and problem-solving skills
• Right to work in the UK

Employer description:

The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration.

We are committed to creating an inclusive, supportive workplace where our values - taking care, learning and being collaborative - guide everything we do.

About the role:

You will join our IT Services team and provide first-line support to colleagues across the organisation. This is an excellent opportunity to gain hands-on experience while working towards a recognised apprenticeship qualification.

Responsibilities:

• Providing initial triage of service requests and identifying the appropriate IT resources
• Logging, monitoring and tracking incidents through the call management system
• Providing first-line resolution for hardware, software and application issues
• Escalating incidents and service requests in line with service level agreements
• Keeping users informed of progress and ensuring excellent customer service
• Supporting desktop hardware, operating systems and business applications
• Assisting with desktop asset management
• Contributing to service improvement by analysing call trends and identifying recurring issues
• Adhering to IT policies, information security standards and health and safety requirements
• Supporting the wider work of the IT Services department where required

You will work both independently and as part of a team, communicating with users via telephone, face-to-face, Microsoft Teams and the call logging system. Full support and mentoring will be provided by experienced Desktop Support Analysts and the IT Service Manager.

Desirable skills:

• Good communication skills (verbal and written)
• Strong customer service skills
• Basic understanding of Microsoft Windows
• Awareness of Microsoft 365 applications
• Problem-solving ability
• Organisational skills and attention to detail
• Basic understanding of computer hardware components
• Interest in IT systems and emerging technologies
• Positive, “can-do” attitude
• Enthusiastic and keen to learn
• Self-motivated and proactive
• Team player
• Reliable and responsible
• Curious and innovative mindset
• Committed to continuous professional development
• Able to demonstrate professionalism and appropriate workplace behaviours

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 35 hours a week. Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday.

Benefits:

• Staff discounts on cinema tickets and high street brands
• Professional development and training opportunities
• Cycle to work and corporate eye care schemes
• Life assurance and occupational health support
• Employee assistance programme providing 24/7 support
• Enhanced maternity and paternity pay

Future prospects:

This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs.

Potential career pathways include:

• Desktop Support Analyst
• IT Support Technician
• Application Support Analyst
• Infrastructure or Systems Administrator

You will gain valuable experience within a respected national organisation, developing both technical expertise and professional skills to support future career progression.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Windows Site Reliability Engineer £110K Hybrid LondonOverview:A leading global investment bank is seeking a skilled Windows Site Reliability Engineer to join their London-based Technology team. This is a senior-level leadership role focused on driving platform reliability, automation strategy, and infrastructure modernisation across mission-critical banking systems. This is an excellent opportunity to join an investment banking powerhouse.Role and Responsibilities:

• Lead Platform Engineering and SRE strategy across the organisation
• Build scalable, self-service, and resilient infrastructure platforms
• Drive Infrastructure as Code and CI/CD adoption, automating manual tasks
• Define SLOs and optimise system performance, latency, and scalability
• Lead root cause analysis and remediate technical debt
• Partner with development teams to improve testing, releases, and deployments
• Shape cloud and hybrid migration strategies
• Ensure regulatory, audit, and security compliance
• Act as senior escalation point for high-severity incidents
• Identify cost and efficiency improvements; deputise for senior leadership

Skills and Experience:

• Deep expertise in Microsoft Windows Server internals
• Advanced knowledge of Active Directory, DNS, DHCP, LDAP, and Kerberos
• Extensive experience tuning low-latency, enterprise-scale systems
• Strong background in SRE, DevOps, CI/CD, and Infrastructure as Code principles
• Advanced scripting and development capability (PowerShell, Python, C#)
• Clustering, high-availability, replication, and disaster recovery expertise
• Experience with Git, Terraform, Ansible, Jenkins, and TeamCity
• Strong understanding of security hardening (CIS) within regulated environments
• Deep knowledge of performance monitoring, system internals, and optimisation techniques
• Experience working within financial services or other regulated industries

Desirable:

• Kubernetes and Docker orchestration
• Major cloud platforms (Azure, AWS, GCP)
• Nutanix HCI and VMware ESX
• Enterprise databases (SQL Server, Oracle, Sybase ASE, MongoDB, Snowflake)
• Enterprise monitoring tools (Splunk, Netcool)

Package

• Circa £110,000 + Excellent Package
• London / Hybrid x3 days onsite
• Flexible working considered

Windows Site Reliability Engineer £110K Hybrid London

Role: Senior IT Support Engineer

Location: Oxford Circus, Central London

Salary: £45,000 - £50,000 Plus 28 Days Holiday, Paid Certifications/Qualifications, Healthcare, Hybrid Working and more!

A leading, accredited MSP in Central London with a highly skilled Service Desk are looking for a Senior IT Support Engineer to join their team. They support a broad client base and run a structured escalation function for P1 and P2 incidents.

You will join as a senior escalation point on the Service Desk, working closely with the Service Desk Manager, Escalations Team Leader and other senior engineers to ensure business critical issues are resolved quickly and properly.

This is a hands-on 3rd line role, with responsibility for both resolution and technical guidance to 2nd line engineers.

Key Responsibilities

• Own and resolve high priority (P1/P2) escalations

• Troubleshoot across Microsoft cloud, servers, virtualisation and networking

• Support and guide 2nd line engineers on complex issues

• Manage tickets and communication via ConnectWise

• Work with third parties and senior stakeholders to reach resolution

Core Technologies:

• Microsoft 365 including Exchange Online, SharePoint and Teams

• Microsoft Azure (IaaS, networking, identity)

• Windows Server administration and troubleshooting

• VMware and Hyper-V virtualisation platforms

• Active Directory, Group Policy and Entra ID

• Networking fundamentals including firewalls, switching and connectivity

What They’re Looking For:

• 3+ years experience in an MSP, ideally in 3rd line or senior 2nd line escalation

• Strong troubleshooting ability and calm under pressure

• Strong stakeholder communication (internal and external)

• ITSM/MSP tooling experience

St Albans

£35,000 - £45,000

Our client who is a growing MSP require an experienced IT Support Engineer. No two days will be the same, as you will work across varied technical infrastructures. You will have the opportunity to develop your skills and play a pivotal part of a customer focused support team. Our client will offer you a supportive working environment. You will be responsible for resolving 1st - 3rd line tickets end to end.

Responsibilities:

• Troubleshooting, installing, maintaining and supporting a wide range of IT systems
• Resolving 1st - 3rd line tickets
• Visit client sites and working remotely via phone, email and remote access
• Working on projects, improvements and migrations
• Support windows server, RDS, AD, Hyper-V and Azure environments
• Fully document tickets and update cases
• Manage devices via RMM and Intune

Skills:

• Proven experience of working in a similar role for an MSP
• Outstanding customer service skills
• Strong problem-solving skills
• Driving license and own car (required for client visits)
• Good knowledge of networking fundamentals
• Strong Microsoft 365 admin experience
• Windows Server, AD, Intune, Security
• Hyper V and RDS knowledge
• Excellent communication skills
• Ideally have azure depth, ConnectWise and Powershell experience

If you are an experienced IT Support Engineer and looking for a new challenge, in a role which will offer you variety, real responsibility, direct access to decision-makers, and you have a true passion for technology, we’d love to hear from you. This role is office based 5 days a week.

Due to number of applications, we will only be able to respond to candidates with the matching skills and experience.

HPC Systems Administrator, Assoc Manager

Salary: Competitive salary and package (Depending on level of experience)

Locations: UK, London (must be willing to travel to client sites throughout the UK on an ad hoc basis)

Salary: Competitive salary and package (Depending on level of experience)

Accenture are partnering with scaled UK AI compute pioneers to lead the charge on next-generation infrastructure for sovereign AI. To support this endeavor, we’re building a high-performance compute operations team in London.

Our work will be sensitive, secure and on the most up-to-date high density compute stacks available.

Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Key Responsibilities:

•Design, deploy, and manage HPC infrastructures including GPU clusters and parallel computing environments.

•Support AI model training platforms by maintaining compute resources, optimizing scheduling, and ensuring compatibility with AI frameworks and libraries.

•Monitor, analyse, and fine tune performance metrics addressing bottlenecks or inefficiencies.

•Develop and maintain automation scripts and tools (e.g., PowerShell, Python, Bash) to streamline operational tasks, monitoring, and reporting.

•Document architecture, configurations, processes, and resolutions for compliance, knowledge transfer, and continuous improvement. Participate in root cause analysis (RCA) and post-incident reviews for compute or HPC-related incidents, implementing preventive measures as needed.

Required Skills:

•Expertise in an HPC environment, including GPU cluster administration (e.g., NVIDIA, AMD) and workload schedulers such as SLURM or PBS.

•Proficiency with AI model training workflows and experience supporting popular AI/ML frameworks (e.g., TensorFlow, PyTorch, CUDA). Solid understanding of networking, storage, and server platforms in both Windows and Linux environments.

•Advanced analytical, troubleshooting, and performance tuning skills, with the ability to diagnose and resolve complex compute and HPC issues.

•Experience with automation, monitoring platforms, and scripting languages (e.g., Python, PowerShell, Bash) to enhance operational efficiency.

•Strong communication and collaboration skills, with a track record of working effectively across technical and non-technical teams. Familiarity with compliance, data security, and best practices for compute and HPC environments.

White Collar Factory (95009), United Kingdom, London, LondonPenetration Testing Manager

Capital One Offensive Security reduces cyber risk by uncovering vulnerabilities and weaknesses in the enterprise cyber environment through coordinated ethical hacking and penetration testing scenarios. This position works closely with team members to plan, coordinate, execute and report on sophisticated ethical hacking exercises, to identify cyber vulnerabilities and reduce the risk posture of enterprise systems. This role will be responsible for the identification and exploitation of security weaknesses, providing actionable recommendations, and collaborating with various teams to enhance our security posture.

About this role:

The successful candidate for this position will be part of an exciting and dynamic environment to build and deliver industry leading ethical hacking capabilities to continuously protect and defend Capital One brand, systems and data. Offensive Security is part of the Cyber Operations and Intelligence program and assists with identifying opportunities to enhance Capital One’s information security posture against a broad range of cyber threats, and develop strategies to most effectively address the threats.

What you’ll do:

• Leading and overseeing penetration testing of enterprise networks, services, applications, and infrastructure.
• Contributing to the development of a comprehensive penetration testing strategy that aligns with the organization’s overall security objectives.
• Analyzing penetration testing results and providing actionable insights to relevant stakeholders to drive remediation efforts and improve the organization’s security posture.
• Staying abreast of emerging threats and attack techniques to ensure that the team’s strategy and techniques remain relevant and effective.
• Providing mentorship and guidance to foster professional development and enhance the team’s overall capabilities.
• Working with developers on remediation guidance and improvements throughout the Software CI/CD pipeline.
• Clearly and effectively conveying technical information and results to diverse audiences, including senior management and those without a technical background.

What we’re looking for:

• Information security experience in one or more of the following areas: red teaming, penetration testing, application security, or network security.
• Experience with security testing tools and tradecraft.
• Able to communicate effectively up, down and across the organization, both verbally and in writing. Including the ability to explain complex technical findings to technical teams and executive audiences.
• Proven ability to manage technical staff and projects, perform effective long term planning and implement continuous process improvement practices.
• Should have a strong understanding of networking concepts, Windows, Linux and Mac operating systems, cloud and web application vulnerabilities and exploitation.

Any of these would be advantageous (but we’d still love to hear from you):

• Bachelors Degree or equivalent certification
• Security testing of cloud environments. We’re invested with AWS but will consider those who have worked on any other major public cloud provider (Azure, GCP).
• Experience in offensive security tool development, customization or expansion.
• Ability to code comfortably in one or more interpreted languages (eg. Python, Bash, PowerShell, Perl, Ruby) and one or more compiled languages (eg. C, C++, C#, Golang, Rust, Java, Objective-C)
• One or more of the following certifications (OSCP, OSCE, GPEN, GXPN, CRTO, CREST Certified Simulated Attack Manager)

Where and how you’ll work

This is a permanent position and can be based in either our London or Nottingham Head Offices.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

We’re big on collaboration and connection, so you’ll be based in our London Head Office office 3 days a week.

Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
• OutFront - to provide LGBTQ+ support for all associates
• Mind Your Mind - signposting support and promoting positive mental wellbeing for all
• Women in Tech - promoting an inclusive environment in tech
• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One’s recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

IT Support Engineer (2nd/3rd Line) - Central London Hybrid - Circa 45K plus Bonus

Lorien’s client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function.

This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we’ve placed a lot of them ourselves!).

Key Responsibilities:

• Take the reins across 2nd and 3rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriate
• Contributing to relevant projects and making sure internal offerings are up to task
• Helping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so on

What they’re looking for you to bring to the table:

• Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotely
• Strong technical working knowledge of Microsoft tooling such as Windows Server and Active Directory / Entra ID
• Strong grasp of M365 and Azure Admin
• Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare
• PowerShell scripting skills
• Some basic Networking knowledge
• Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc.
• Ideally but not necessarily any knowledge of IaC offerings and/or Linux

If you’re looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, private healthcare, ongoing progression and upskilling, and more, apply now with your latest CV for immediate consideration!

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Redhill, Surrey
5 days per week in the office

Head of IT needed for a leading organisation based in Redhill, Surrey, who are looking to employ an experienced Head of IT as part of their technology transformation with in-depth knowledge of Microsoft stack and hybrid/Cloud technologies (MS 365, Azure, Active Directory, SQL server, Entra), Virtualization technologies and networking (Cisco, Juniper), Windows Server, Network security, End User device management, project management, implementing ISO Standards (ISO27001, ISO9001).

Responsible for the maintenance and gradual migration of legacy systems (e.g. databases, applications, file storage, etc.) from on-premise to a new Cloud/Hybrid architectures.

This is both hand-on and a management position across multiple sites.

The role requires 5 days per week in the Redhill office.

Salary: c 80,000 - 85,000 per annum
25 day’s holiday
Pension Plan
Flexible working hours

Some of the main duties of the Head of IT will include:

Maintenance of legacy on-premise/hybrid systems, with eventual migration to new Cloud architectures
Regularly examine the organisation’s information security risks, taking account of the threats, vulnerabilities, and potential impacts
Develop and maintain recovery plans to address equipment, power, or security failure to ensure preservation of technology, data and business continuity
Design and implement a comprehensive suite of information security controls and risk mitigations
Monitor online security and take appropriate steps to address security breaches if necessary
Coordinate training/on-boarding for new technology users and help them become familiar with equipment, networks and systems
Organise and engage in support, troubleshooting, and repair of systems and infrastructure
Manage departmental budget and track spending on equipment, licences and staff

In order to be the successful Head of IT and have a chance to gain such an exciting opportunity you will ideally need to have the following:

Proven experience in transforming traditional IT support structures
Proficiency in Windows Server operating system
Skilled in virtualization technologies and networking (e.g. Cisco, Juniper)
Strong knowledge of Microsoft stack and Hybrid/Cloud technologies (e.g. MS365, Azure, Active Directory, SQL Server, Entra, etc.)
Familiarity with cybersecurity best practices and tools
Demonstrated success in establishing and implementing support processes and standards
Experience with budget development

This really is a fantastic opportunity for a Head of IT to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don’t miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

We’re looking for a Splunk & OpenShift Observability Engineer to design, deploy, and optimise enterprise-grade monitoring across hybrid Kubernetes and OpenShift environments.

This is a high-impact role where you’ll shape observability strategy, enhance service intelligence, and ensure platform reliability at scale - balancing performance, cost efficiency, and security governance.

You’ll work at the intersection of platform engineering, observability, and service intelligence, helping to transform raw telemetry into actionable insight. This is an opportunity to influence reliability strategy, improve operational maturity, and deliver measurable value across a modern cloud-native estate.

What You’ll Be Doing

• Design, deploy, and operate Splunk Enterprise and ITSI across hybrid Kubernetes/OpenShift platforms
• Onboard and normalise data at scale (HEC, Universal Forwarder, Deployment Server), aligning to CIM standards
• Build and optimise ITSI service models: service trees, KPIs, adaptive thresholds, NEAP policies, glass tables, deep dives, and health scoring
• Deliver OpenShift-focused executive and operational dashboards, including:
• Cluster/API/etcd health
• Node readiness and resource pressure
• Pod restart trends and noisy-neighbour detection
• Network and storage error visibility
• Capacity, quota, and burst analysis
• Optimise search and platform performance (workload rules, DMA, summary indexing, scheduling hygiene, concurrency tuning)
• Implement intelligent alerting and automated routing into ITSM and ChatOps platforms, including enrichment, suppression windows, and maintenance scheduling
• Govern data ingestion and security controls (RBAC, retention, PII handling, TLS, token governance, index and role mapping)
• Integrate telemetry pipelines including OpenTelemetry, Prometheus, Fluentd/Fluent Bit/Vector, Kafka, CMDB and AIOps/ML solutions
• Drive SLO/KPI alignment, golden signal monitoring, rollout/rollback health validation, and executive reporting

What You’ll Bring

• Deep expertise in Splunk Enterprise (SPL mastery, CIM alignment, saved searches, macros, KV stores, index/retention/RBAC design, performance tuning)
• Strong experience with Splunk ITSI (service trees, KPIs, adaptive/time-based thresholds, NEAP tuning, Service Analyzer configuration)
• Proven OpenShift/Kubernetes observability experience across control-plane metrics, events, logs, workload correlation, and capacity management
• Hands-on experience with telemetry pipelines (OpenTelemetry/OTLP, Prometheus exporters, Fluentd/Fluent Bit/Vector, Kafka with TLS, HEC/UF/DS onboarding)
• Strong understanding of reliability engineering principles (golden signals, SLO design, namespace/application KPI mapping)
• Experience optimising performance and licensing costs using workload rules, DMA, and summary indexing
• Solid security and compliance knowledge (TLS/mTLS, certificate/token hygiene, PII controls, auditability, role/index mapping)
• Automation and integration expertise across ITSM, ChatOps, webhooks, CMDB enrichment, and AIOps tooling

Central London

550 - 650 p/d - outside IR35

3 month initial term

A well-established, growing business is seeking an experienced Senior IT Infrastructure Engineer to support both core infrastructure and M&A projects. This is a critical role during a period of ambitious expansion, including multiple acquisitions and integration of new sites. You will ensure seamless IT operations, business continuity and secure, resilient infrastructure across offices and acquired businesses.

Key Responsibilities:

Lead the assessment, integration and consolidation of IT environments during mergers and acquisitions

Manage core office and site networks, including LAN/WAN, VPNs, IP addressing and firewall operations (FortiGate)u

Conduct audits of IT infrastructure, cloud environments (Azure, AWS) and enterprise applications (ERP, CRM)

Plan and execute migrations, including tenant-to-tenant Microsoft 365 and Active Directory consolidations

Collaborate with managed service providers and internal teams to maintain high availability, security and compliance

Support business continuity through proactive monitoring, incident management and disaster recovery planning

Mentor and provide technical guidance to team members and act as an escalation point for complex issues

Essential Skills & Experience:

Strong expertise in Azure, Microsoft 365, Windows Server and hybrid cloud environments

Networking: TCP/IP, DHCP, DNS, routing, switching, VPNs, firewall configuration; CCNA/CCNP preferred

Active Directory and identity management, including multi-forest consolidations

Scripting and automation (PowerShell, Python) and Infrastructure as Code (Terraform/ARM templates)

Experience with enterprise applications (ERP, CRM) and M&A IT integration projects

Knowledge of security frameworks and compliance requirements (GDPR, ISO 27001)

Ideally have previous M&A IT integration experience and rapid site deployment.

Familiarity with monitoring tools (Azure Monitor, SolarWinds) and SOC collaboration.

London | Hybrid (3-4 days in office)

12-Month Fixed Term Contract

Salary: £75,000-£100k or match your expectation

A leading financial services organisation is seeking an experienced ITRS Geneos Specialist to support and enhance enterprise monitoring across a complex application estate.

Key Responsibilities

• Own and administer the ITRS Geneos platform (Gateways, Netprobes, rules, alerting)
• Work with Application Owners to define monitoring requirements across services
• Install and configure probes across Linux and Windows Servers
• Implement robust application-level monitoring and alerting
• Define what should be monitored per application (availability, performance, capacity, dependencies)
• Support Scripting and automation within the monitoring environment

Required Experience

• Strong hands-on Geneos experience
• Scripting skills (Python and/or Shell)
• Solid Linux knowledge; exposure to Windows
• SRE/DevOps background preferred
• Experience operating within regulated or enterprise environments

London - 2 days a week on site

£70,000

The company:

This regulated organization work with banks, insurers and pension providers to ensure that their customers are protected from losses. The team is expanding to support the needs of the business and their clients and are looking for a Cybersecurity Governance and Assurance Specialist to support with BAU activities across the organisation and ensures that all security requirements are met.

Cybersecurity Governance and Assurance Specialist

The role:

The successful applicant for the Cybersecurity Governance and Assurance Specialist will be responsible for:

• Ensuring that security is Embedded from the start of all new projects, putting input into high- and low-level designs
• Owning and delivering Threat modelling for new projects
• Giving assurance that all infrastructure security baselines are adhered to across Windows endpoints, Firewalls and network devices
• Supporting the ISO27001 audit readiness
• Supporting teams with third party risk assessments and vendor risk actions in a timely manner
• Reviewing appsec scans and ensuring that triage and remediation activities are implemented
• Working across a variety of concurrent projects which will need to be prioritised based on risk and statutory requirements

Cybersecurity Governance and Assurance Specialist

Your profile:

The ideal candidate for the Cybersecurity Governance and Assurance Specialist will:

• Have had practical experience in a regulated sector in a security role. Sectors considered include: Financial Services, Fintech, Aviation or other regulated sectors
• Strong proven ability to work in a multistakeholder environment, specifically influencing outcomes without direct authority
• Have tangible threat modelling experience, using STRIDE or similar frameworks
• Be working in a role that has had to support or maintain IS)27001 certifications

Cybersecurity Governance and Assurance Specialist

Your technical knowledge and skills

The ideal applicant for the Cybersecurity Governance and Assurance Specialist will have:

• A Broad understanding of various security domains including IdAM, Network Security and Cloud Security fundamentals
• Working knowledge of AppSec fundamentals including OWASP Top 10 and SAST/DAST interpretations
• Familiarity with control mapping and risk assessments
• The ability to identify automation opportunities

If this sounds like the role for you, hit the apply button now

We invite individuals from underrepresented groups to apply for any of our roles and are committed to supporting accessibility needs. Unfortunately, this client is unable to offer visa sponsorship at this time

Head of ITRedhill, Surrey5 days per week in the office

Head of IT needed for a leading organisation based in Redhill, Surrey, who are looking to employ an experienced Head of IT as part of their technology transformation with in-depth knowledge of Microsoft stack and hybrid/Cloud technologies (MS 365, Azure, Active Directory, SQL server, Entra), Virtualization technologies and networking (Cisco, Juniper), Windows Server, Network security, End User device management, project management, implementing ISO Standards (ISO27001, ISO9001).

Responsible for the maintenance and gradual migration of legacy systems (e.g. databases, applications, file storage, etc.) from on-premise to a new Cloud/Hybrid architectures.

This is both hand-on and a management position across multiple sites.

The role requires 5 days per week in the Redhill office.

Salary: c£80,000 - £85,000 per annum 25 day’s holiday Pension Plan Flexible working hours

Some of the main duties of the Head of IT will include:

Maintenance of legacy on-premise/hybrid systems, with eventual migration to new Cloud architectures Regularly examine the organisation’s information security risks, taking account of the threats, vulnerabilities, and potential impacts Develop and maintain recovery plans to address equipment, power, or security failure to ensure preservation of technology, data and business continuity Design and implement a comprehensive suite of information security controls and risk mitigations Monitor online security and take appropriate steps to address security breaches if necessary Coordinate training/on-boarding for new technology users and help them become familiar with equipment, networks and systems Organise and engage in support, troubleshooting, and repair of systems and infrastructure Manage departmental budget and track spending on equipment, licences and staff

In order to be the successful Head of IT and have a chance to gain such an exciting opportunity you will ideally need to have the following:

Proven experience in transforming traditional IT support structures Proficiency in Windows Server operating system Skilled in virtualization technologies and networking (e.g. Cisco, Juniper) Strong knowledge of Microsoft stack and Hybrid/Cloud technologies (e.g. MS365, Azure, Active Directory, SQL Server, Entra, etc.) Familiarity with cybersecurity best practices and tools Demonstrated success in establishing and implementing support processes and standards Experience with budget development

This really is a fantastic opportunity for a Head of IT to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don’t miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.