Second Line Application Support Analyst

Hybrid Birmingham (2 days onsite)
Join a tech team that keeps some of the UK s biggest retail brands running.

Who Are We?

Since 1999, Retail Assist has been powering some of the best known names in retail, hospitality, and logistics. From Harvey Nichols and Selfridges, to Papa Johns, Vue International and Hobbycraft, our award winning tech services and software help brands deliver exceptional customer experience, every single day.

As we continue to grow, we re looking for curious, proactive problem solvers to help us keep mission critical applications running smoothly for our customers. Sound like you?

The Role: Second Line Application Support Analyst

You ll join our Unified Application Services (UAS) team, taking the lead on diagnosing, fixing, and improving the retail applications our clients rely on across head office, stores, and distribution centres.

This isn t just break fix. You’ll become a trusted expert, working closely with 1st 3rd line teams, suppliers, and customer stakeholders to keep systems stable, solve recurring problems, and continuously improve how we support our customers.

If you love getting stuck into complex issues, enjoy learning new systems, and thrive in a collaborative environment this is the perfect next step.

What You ll Be Doing

Application & Incident Support

• Own 2nd line application incidents and service requests.
• Troubleshoot using log analysis, SQL queries, dependency checks and structured diagnostics.
• Guide and support 1st line teams to drive better first-time resolution.
• Work with suppliers and 3rd line teams when deeper expertise is needed.

Problem Management & Continuous Improvement

• Spot recurring issues and help drive root cause analysis.
• Suggest service improvements and refine processes, documentation, and monitoring.
• Carry out minor application config and admin tasks.

Communication & Collaboration

• Work with technical teams, suppliers, and non technical users.
• Provide clear updates and reassurance during incidents.
• Build strong relationships and develop an understanding of B2C and B2B retail environments.

Knowledge Sharing

• Create clear, helpful documentation and knowledge articles.
• Share expertise to support team development and reduce single points of failure.

Out-of-Hours Support

• Join an on-call rota once trained, helping keep critical retail applications running 24/7.

What We re Looking For

Essential

• Experience in 2nd line application support or a similar environment.
• Strong understanding of incident, problem, and change management.
• Confident communicator who can support non technical users.
• Logical thinker who enjoys investigating and solving issues.
• Experience with business critical applications in retail or multi site environments.
• Proactive attitude, ownership mindset, and eagerness to learn.

Desirable Experience with any of the following is a bonus:

• Windows Server
• Microsoft 365
• Active Directory
• SQL Server
• PowerShell/Python
• AWS or cloud applications
• Monitoring tools (e.g., SolarWinds)
• Legacy platforms (iSeries, RTI)
• Managing third party or SaaS incidents

What s In It for You?

• 25 days holiday + bank holidays
• Buy up to 5 extra days
• Discounts & perks via our Benefits Hub
• Travel pass loan & cycle to work scheme
• £1,000 refer a friend bonus
• Discounted dental care
• Access to childcare scheme

Ready for Your Next Career Step?

If you want to take ownership, expand your skills, and make a real impact supporting some of the UK s most iconic brands we d love to hear from you.

Apply now and shape the future of retail technology with Retail Assist.

Join our Asset Intelligence team

The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement.

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

You will work with customers to manage their cloud spend using the FinOps framework. You will work with several customers and will support them through regular reviews. Your goal is to help customers get the most value from The Cloud, improve and enhance the FinOps offering at Softcat, and to mentor and train the next generation of FinOps Analysts.

As Senior FinOps Analyst, you’ll be responsible for:

Forming trusted advisor relationships with enterprise scale clients.

Acting as a SME for FinOps within Softcat.

Setting long-term goals with customers, developing strategies to achieve them, and leading initiatives to drive FinOps adoption across the organization.

Utilising industry-leading cloud management tooling and native tooling to proactively leverage FinOps data.

Providing detailed reporting around cost visibility and optimisation, ensuring that insights reach the right stakeholders on the client side.

Providing break/fix support around industry-leading cloud management solutions and leveraging the ticketing system (ServiceNow).

Continuously improving FinOps processes and practices, including identifying areas for improvement, implementing best practices, and staying current with industry trends and development

Developing and driving the service forward, proactively identifying efficiency opportunities within the team.

Running 1 to 1s with members of the team.

Mentoring junior staff.

We’d love you to have

Extensive FinOps knowledge

FinOps Practitioner Certification is required (FinOps Certified Engineer desired)

Knowledge of AWS, Azure, and GCP. Certified in: AZ900, AWS Certified Practitioner, AZ104 (desired), AWS - Certified Solutions Architect (desired)

Extensive experience around multi cloud cost optimisation.

Experience with cloud cost management tooling (CloudHealth, Cloudability, Flexera, and native tools).

Ability to build relationships with multiple stakeholders within an enterprise customer.

Proactively use your own skillset and that of the team to solve problems and challenges whilst supporting more junior members of the team in the same way.

Ownership of your learning and development.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don’t hesitate to apply - we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at

Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

IT Support SpecialistMeriden, West MidlandsPermanentUp to £31,000 pa (depending on experience)Full time, Monday to Friday - office basedBenefits of the IT Support Specialist role: 33 days holiday including bank holidays, pension scheme and free on-site parking.Please note this is an office-based IT Support Specialist role in Meriden with no option to work from home.Are you an IT Support Specialist who enjoys getting stuck into more complex IT issues and figuring out the root cause? If you like solving problems properly rather than applying quick fixes, this could be a great next step.Pertemps, the UK’s largest independent recruitment agency, is looking for a confident and proactive IT Support Specialist to join their IT team. This is a great opportunity for an IT Support Specialist who wants to take ownership of more complex support issues while helping to improve overall service and support the wider team.What you’ll be doing as an IT Support Specialist:

• Handling escalated incidents that require deeper investigation and technical troubleshooting
• Diagnosing root causes of issues across systems, applications and user environments
• Supporting business systems, including CRM platforms and internal applications
• Troubleshooting cloud-based services including Microsoft 365, access and identity issues
• Managing vendor and third-party support cases through to resolution
• Supporting major incidents and ensuring clear communication throughout
• Identifying trends in repeat issues and helping reduce recurring problems
• Creating and improving knowledge base articles and troubleshooting guides
• Supporting system rollouts, upgrades and changes across the business
• Coaching and supporting Support Desk Analysts with technical queries and best practice
• Ensuring all tickets are well documented with clear resolution details

What we’re looking for:

• Previous experience working as an IT Support Specialist, or in a strong second-line / senior support role
• Experience handling complex or escalated IT issues
• Strong troubleshooting skills with a methodical approach to identifying root causes
• Good understanding of Microsoft 365, cloud services and user access management
• Experience supporting business systems such as CRM platforms
• Familiarity with ITIL processes and working in a structured service desk environment
• Experience working with third-party vendors or external support teams
• Strong communication skills with the ability to explain technical issues clearly
• Experience supporting or mentoring junior team members
• Good documentation skills and attention to detail

It would be a bonus if you have:

• ITIL certification
• Experience with cloud infrastructure or automation tools
• Exposure to reporting, data analysis or SQL

If you’re an IT Support Specialist who enjoys solving more complex problems and wants a role where you can make a real impact on service quality and team development, this could be a great opportunity. Apply today!

O&M Engineer (High Voltage)

Location: Inverness, Scotland
Salary: from £21.50 p/h (£44,720) rising to £24.00 p/h (£49,920) + OT + annual bonus
Sector: HV Power Infrastructure / Renewables

The opportunity

Envo Talent is supporting an ICP delivering operations and maintenance services across high voltage infrastructure supporting renewable generation and grid connected assets.

Due to continued growth across Scotland, they are expanding their HV engineering team and are looking for an O&M Engineer to support maintenance, switching operations and fault response across HV electrical systems.

This role offers strong long-term stability and the opportunity to progress to Senior Authorised Person.

Salary and benefits

£21.50 per hour (£44,720 per year) starting salary
Increase to £24.00 per hour (£49,920 per year) after successful SAP authorisation

Additional benefits include:

• Overtime available
• Annual bonus
• Company vehicle or vehicle allowance
• Pension scheme
• Annual leave plus bank holidays
• Training and development
• Support to obtain or maintain HV authorisations

The role

You will support the operation and maintenance of HV electrical infrastructure across sites in Central and South Scotland.

Typical responsibilities include:

• Planned and reactive maintenance on HV and LV equipment up to 132kV
• Inspection and maintenance of switchgear, transformers, RMUs and protection systems
• HV switching, isolation and earthing procedures
• Ensuring safety from the system under operational safety rules
• Electrical testing and analysis of system performance
• Fault diagnosis and coordination of repairs
• Preparing RAMS, work packages and job instructions
• Supporting technicians and junior engineers on site
• Liaising with clients and operational teams

Experience required

HNC in Electrical Engineering or equivalent electrical qualification

Experience working on HV electrical systems (33kV or above preferred)

Senior Authorised Person authorisation or working towards SAP

Experience with HV switching operations and electrical testing

Strong understanding of electrical safety rules and HV operational procedures

Experience maintaining HV equipment including switchgear, transformers and protection systems

CSCS or ECS card advantageous

GWO certification beneficial but not essential

Personal attributes

Strong safety mindset when working with HV infrastructure

Ability to work independently across operational sites

Clear communication with engineers, technicians and clients

Organised and able to manage multiple priorities

Calm and decisive during operational or fault situations

Envo Talent is acting as an employment partner for this opportunity.

Applicants must have the right to work in the UK. All applications will be assessed based on experience, qualifications and suitability for the role. We welcome applications from all backgrounds and are committed to promoting equal opportunities within the energy and infrastructure sector.

Join Password Services Air Conditioning Ltd., part of Johnson Controls, as a Commercial HVAC & Gas Engineer. In this mobile role, youll work at blue-chip client sites across the central region (Birmingham to Watford), ensuring HVAC and gas systems operate at peak performance.

Youll be the primary technical contact for service issuestroubleshooting, repairing, and maintaining complex systems to deliver exceptional service.

What Youll Do

• Carry out service, maintenance, and repairs on HVAC & refrigeration systems at client sites.
• Install, service, and maintain gas and electric water heaters.
• Replace and commission new heating systems and components.
• Diagnose and resolve faults quickly and efficiently.
• Perform Gas Safety checks on appliances and pipework installations.
• Maintain internal and external water systems for optimal performance.
• Ensure compliance with Health & Safety regulations and industry standards.
• Complete accurate job sheets, service reports, and compliance documentation.
• Liaise with clients and participate in an on-call rota for emergency call-outs.

What Were Looking For

• Proven HVAC service experience (e.g., AHUs, gas heaters).

• Strong knowledge of HVAC systems (cold rooms, display cabinets, chillers, cellar cooling, ice machines).

• Excellent troubleshooting skills.

• Ability to work independently and as part of a team.

• Qualifications:

  • NVQ Level 2 or equivalent in Air Conditioning & Refrigeration
  • F-Gas certification.
  • Commercial Gas qualifications (CODNCO1, CIGA1, ICPN1).
  • Gas Safe Registered.

• Full UK driving licence and willingness to travel.

What We Offer

• Competitive salary + premium overtime rates, standby allowance, and paid call-outs.
• Tools for success: Service van, mobile, tablet, PPE, and specialist tools.
• Generous leave: 25 days holiday + bank holidays.
• Benefits: Pension, life assurance, EAP, referral scheme, retail discounts, Cycle2Work, and discounts on Johnson Controls products.
• Safety-first culture: Zero Harm policy.
• Inclusive environment: Access to Johnson Controls business resource groups with training and development opportunities

Ready to thrive in a supportive, empowering culture where your work is valued? Apply now and take the next step in your HVAC career!

#LI-DC1

#LI-remote

Covering Nottingham, Birmingham, Coventry and surrounding areas

Role Purpose:

The Mobile Electrical Engineer to carry out PPM and Reactive Activities in a variety of commercial premises, candidates will ideally be located in the required area. Applicants will have Commercial Experience. The applicant would be expected to assist with various reactive and PPM tasks. Some installation work will be expected although the core part of the role is maintenance.

The role is predominantly electrical skillset bias of strong multi-skilled background with experience of Building Services.

This is a hands-on role and would suit an individual that can work using their own initiative and have a proactive approach to undertake all tasks required. A conscientious and reliable team player and someone that has excellent interpersonal and communication skills due to this being a client facing role. The ability to produce quotes for additional works by obtaining materials costs and writing up a description of the works required.

What this job involves:

• To carry out reactive maintenance repairs across various buildings.
• To assess and order parts and equipment necessary for individual tasks.
• To work to recognised industry standards at all times.
• To participate in flexible working hours and out-of-hours emergency cover as required by the contract.
• To undertake training as required to perform the duties of the role, including health and safety courses and further trade development, to maintain current knowledge and professional qualifications (Continued Professional Development).
• To assist other trades as/when required.
• To update/close completed Reactive & PPM tasks on our CAFM System
• Ensure engineering standards are maintained in order to maximise efficient operation and reliability of plant.
• To ensure company QA and site procedures are adhered to in all aspects.
• To ensure that both Client and Integrals Health and Safety procedures are followed at all times.
• To inspect the condition of services and proactively deal with call outs/repairs as required and/or requested by management.
• To attend emergencies, inside and outside of normal working hours.
• Keep and maintain all company issued tools in a safe and working condition.
• To assess and order parts and equipment necessary for individual tasks.
• To work to recognised industry standards at all times.
• To undertake training as required to perform the duties of the role, including health and safety courses and further trade development, to maintain current knowledge and professional qualifications (Continued Professional Development).
• To undertake any other duties as directed by Managers within the remit of the role.
• Provide detailed and accurate reports for any remedial works required whilst attending site
• Produce technical and situational reports as required
• Updating of on-site log books for compliance purposes
• Electrical testing and completion of any certificates or documentation for works completed
• Complete on site Method Statements and Risk Assessments as necessary
• This job description sets out the main duties of the post at the date it was completed. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed.
• To carry out electrical works, such as electrical wiring fault finding and repair, door entry and auto door control systems, emergency & non emergency lighting fault finding/repair and replacement, lamp changing, replacement socket outlets and other face plates, BMS and heating controls fault finding and repair, immersion heater and instantaneous water heater fault finding/repair and replacement,
• Carry out PPM tasks, such as emergency light testing, fire alarm testing, distribution board checks, RCBO/RCD testing, fixed wire testing, tap temperature testing and flushing, Fan Coil servicing, AC/AHU filter replacement and cleaning, functional testing and visual inspection of equipment.

What your day-to-day will look like:

• Pro-actively develop and manage relevant stakeholder relationships ensuring that expected service levels are achieved.
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Ensure the delivery of all operational requirements as per the client scope of works at the Client Site
• Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
• Lead initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
• Drive Client specific initiatives such technology rollouts, benchmarking, best practices etc.
• Ensure site financial operations are meeting or exceeding targets and financial processes as well as controls are always adhered to.
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
• Ensure data integrity of all systems across the Region and perform audits from time to time
• Ensure meeting or exceeding SLA/KPI scores Ensuring up to date information on Clients Property Services SharePoint
• Resolve user’s complaints and concerns with solutions and follow up
• Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
• Schedule detailed floor inspections conducted regularly
• Implement service tasks, procedures and policies and measure performance
• Ensure that an effective Work Order system is maintained for rectification of any defective items/services & ensure that these are addressed in a timely manner
• Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Coordinate churn work and minor project works requested by users
• Implement and manage the change control process
• Report building incident following with set escalation channels with measures and solutions
• Manage Vendor Contract database to ensure they are up to date at all times
• Manage vendor procurement processes and ensure timely contract execution, negotiation, including preparation of tender documentation and preparation of contracts in accordance with agreed guidelines
• Generate reports and conduct presentations as per the service delivery requirements and overall account management.

Required Skills and Experience:

• NVQ 3 Electrical Installation
• C&G Level 2 and 3 Diploma Electrical Installation
• C&G 2360 Parts 1 & 2 or 2330 Levels 2 & 3
• C&G 2391 or 2394 & 2395
• 18th edition certificate
• Extensive Knowledge of commercial electrical systems
• Strong Electrical & Mechanical Maintenance experience
• Knowledge of heating and air conditioning systems
• Basic plumbing, carpentry and fabric skills would be an advantage.
• Full UK Driving License
• Knowledge of building fabric and experience in carrying out basic fabric reactive repairs when required
• Extensive Knowledge of Health & Safety Regulations.
• Ability to act on own initiative.
• Smart appearance, presentable
• Must be available for call outs
• Good written and verbal communication skills
• Able to work from a smartphone and PDA
• Comfortable working within a team environment. Able to contribute to teams success whilst willingly following instructions
• Self-motivated and able to work unsupervised
• Adaptable and flexible approach to work requirements, willing to accept change.
• The candidate will be required to adopt a flexible approach to working hours to suit the needs of the sector. This will require work at weekends and in the evenings.
• IPAF 3a&3b
• Pasma

If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Our OEM Client based in Solihull, is searching for a Maintenance Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 1st April 2027.

Umbrella Pay Rate: £32.42 per hour.

Duties:

Responsible for developing maintenance programs and plans for preventive and corrective maintenance. Manages the work order and maintenance tracking systems. Responsible for establishing survey and inspection programs. Maximizes the utilization of maintenance resources, responsible for spare parts strategy. Ensures warranty issues are resolved. Participates in the preparation of the maintenance budget, providing cost estimates for the projects, monitors costs against budget. Supports turnaround activities; assists in development of critical path plans and budgets. Provides information for weekly and monthly reporting requirements. Ongoing communication with operations management and procurement staff. Responsibilities typically include:

• Works independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies and practices.

Are you ready to start a networking career?

The demand for newly trained and qualified Network professionals has never been greater and this boasts excellent opportunities for growth amongst other benefits.

We help you develop the skills required with three globally recognised qualifications, real-world project work and practical training so that you can be ready to launch your new career in networking with our job guarantee on completion.

Newto Training can support you at any stage of your career journey whether you’re new to the industry or looking to exchange your skills, this Network Engineer course is designed to get you job-ready.

Within our Network Engineer career programme, you will:

• 100+ hours of live instructor-led online training
• 4 certifications: Microsoft Azure Fundamentals, CompTIA Network+, Cisco CCNA & Forescout FSCA (with an exam resit included)
• Real-world project work getting you job-ready
• Upon completion of your course, we’ll put you in touch with our partner companies to secure you a job in the I.T. industry

Course cost

£2795, or, £232.91 per month

We guarantee you will be offered a job upon completion, or we will refund you 100% of your course fees.

No prior industry experience is required - No matter your background, previous studies or work history - if you think you have the soft skills (communication skills, passion) needed then we can help you launch the career you want.

Click ‘Apply Now’ to begin your new networking career!

IT Support Engineer – 3 Month Contract – Hybrid - Birmingham VIQU have partnered with a not‑for‑profit organisation based in Birmingham, who are seeking an experienced IT Support Engineer on a contract basis. The successful IT Support Engineer will play a key role in supporting users across the organisation, delivering a combination of desk‑side and remote 2nd line support while working closely with wider IT teams. Role Responsibilities Provide 1st and 2nd line IT support across onsite and remote environments
Deliver desk‑side support for hardware, software, and connectivity issues
Provide remote support to users via ticketing systems, phone, and remote tools
Support Windows devices, laptops, desktops, and peripherals
Manage and support users and devices via Intune and Entra ID (Azure AD)
Support Microsoft 365 services including Outlook, Exchange, Teams, and OneDrive
Maintain clear documentation and provide a high level of customer service to non‑technical users
Key Skills & Experience Required Proven experience in a 1st/2nd Line IT Support / IT Support Engineer role
Strong experience supporting Windows end‑user environments
Hands‑on experience with: Intune
Azure AD / Entra ID
Microsoft 365 (Exchange, Teams, Outlook)
Confident delivering both face‑to‑face and remote user support
Able to work independently while collaborating with remote IT teams
Strong communication skills with the ability to support non‑technical users Role details: Job role: IT Support Engineer Start: ASAP
Duration: 3-month initial contract
Rate: £160 - £170 per day
IR35 status: Inside IR35
Location: Hybrid – 3 days per week onsite in Birmingham
Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

Certain Advantage is hiring for a Network Engineer for a permanent position based in Leek Wootton.

This role requires on-site work, along with travel across the Warwickshire area.

The company:

We’re working with a business that’s part of the public sector, focused on delivering critical services that support community safety and wellbeing across a large UK county.

The role:

To undertake the role of network subject matter expert, providing technical support assurance and guidance in designated area, working unsupervised on infrastructure, network configuration and security tasks meeting required service levels and complying with Digital Service directorate procedures.
To ensure that the network meets all the relevant industry/national /legislative /compliance standards and demonstrates consistency of implementation.
To take responsibility for understanding business requirements, collecting data, delivering analysis and recommending options.
To ensure the network meets the business requirements and digital strategy, leveraging industry standard as much as possible. Identifying risks and providing mitigations options for these to the delivery team.
Responsible for impact analysis and quality assurance of modifications to existing systems to support new solutions.
The individual:

Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience in similar size organisations.
Strong knowledge of network Monitoring & Management alongside Supplier Management experience.
Strong Knowledge of SD Wan, VLAN Azure vWan.
Strong Knowledge of Static and Dynamic routing.
Successful in applying industry best practice with a knowledge of ISO 20000 (Service Management) and ITSM.
Authoring of Technical Design documents and Service artefacts.
Demonstrate experience of supporting, building and maintain physical and virtual infrastructure in a similar large complex multi-faceted organisation.
Does this sound like your next career move? Apply today.

Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.
We work with businesses across the UK to find the best people in Finance, Marketing, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Job Title: IT Field Services Engineer
Department: IT
Reports To: Systems Manager
Location: Nationwide, covering sites across England
Salary: Competitive plus benefits (includes use of company vehicle) Vella Group is a leading UK accident repair and automotive services business, known for quality, innovation and customer care. Over recent years the Group has experienced strong and sustained growth, expanding its national footprint, investing heavily in people, technology and facilities, and building long‑term partnerships with insurers and manufacturers. As we continue to grow, we’re looking for motivated individuals who want to develop their careers within a forward‑thinking, fast‑moving organisation where progression and performance are genuinely valued. This newly created IT Field Services Engineer role is a key position within the IT Services team, responsible for ensuring the smooth and efficient operation of all IT equipment across the Vella Group sites. This includes the installation, maintenance, and troubleshooting of a wide range of technologies, from comms cabinets and network infrastructure to end-user devices like laptops and printers. The role also involves collaborating with the Integration team to provide technical support during acquisitions, ensuring a seamless transition of IT systems and services. Additionally, the Field Services Engineer will contribute to the IT Service Desk, providing first-line support to end-users when not deployed in the field. Responsibilities and Accountabilities: Site Support: Provide on-site technical support to all Vella Group locations.
Install, configure, and maintain IT equipment, including network infrastructure, servers, workstations, printers, and peripherals.
Troubleshoot and resolve hardware and software issues.
Ensure the smooth operation of comms cabinets and associated equipment.
Maintain accurate inventory of IT assets at each site. Acquisition Integration: Work closely with the Integration team to support the onboarding of new acquisitions.
Assess the IT infrastructure of acquired companies.
Migrate and integrate IT systems and services into the Vella Group environment.
Provide technical guidance and support to acquired companies during the transition process. IT Service Desk: Provide first-line support to end-users via phone, email, and remote access tools.
Log and track support requests in the IT service management system.
Escalate complex issues to higher-level support teams.
Contribute to the development of knowledge base articles and documentation. Other: Maintain up-to-date knowledge of current and emerging technologies.
Adhere to IT best practices and security protocols.
Participate in IT projects and initiatives as required. Skills, Knowledge and Experience: Essential: Proven experience as an IT Field Services Engineer or similar role.
Strong understanding of network infrastructure, including LAN/WAN, TCP/IP, and firewalls.
Hands-on experience with cloud computing (Azure).
Proficient in troubleshooting and resolving hardware and software issues.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team. Valid driver’s license. Desirable: Familiarity with ITIL best practices.
Industry certifications (CompTIA A+, Network+, etc.).
An understanding of the accident repair sector or the automotive insurance industry.
Experience of Manage Engine Endpoint Central.
An awareness of Meraki Firewalls and Switches or similar. #IND1
#LI-AH1 REF-(Apply online only)

Infrastructure Engineer (Nutanix)

Ready to build infrastructure that actually matters?

We’re looking for a Nutanix-focused Infrastructure Engineer to join a high-performing team delivering secure, mission-critical platforms into high security environments.

This is a hands-on role where you’ll take ownership of building and deploying Nutanix HCI clusters (AHV, AOS, Prism), turning technical designs into secure, resilient, high-performance infrastructure. You’ll work in complex environments where quality, security, and engineering excellence truly matter.

You’ll be responsible for building and configuring enterprise-grade Nutanix platforms, supporting upgrades, migrations, and lifecycle management, while driving performance, resilience, and security best practices. You’ll also contribute to automation and repeatable build standards to ensure consistency at scale.

This is a successful, well-established, award-winning MSP experiencing continued growth and new project wins offering genuine opportunities for career progression, skills development, and long-term advancement.

We’re looking for:

Proven Nutanix deployment experience

Strong understanding of high availability and secure infrastructure

Desirable certifications (NCA, NCP, NCM or equivalent)

Candidates must hold current Security Clearance or be willing to undergo the clearance process as part of the role.

For more info please get in touch

Infrastructure Engineer Citrix, office based working Citrix Infrastructure Engineer responsible for design, build, configuration, and ongoing improvement of enterprise Citrix Virtual Apps and Desktops platforms, ensuring the delivery of secure, resilient, and high-performance digital workspace services. This would suit an experienced engineer with strong hands-on implementation and optimisation of Citrix infrastructure. Involved in translating architectural designs into stable, scalable operational solutions through standardised builds. Ensuring best-practice configuration, and automation. Working closely with architecture, network, cloud, security, and end-user computing teams, the engineer supports reliable access to business-critical applications and desktops across on-premises and hybrid environments. Experience collaborating with architecture, network, cloud, security, and end-user computing teams. This is an excellent opportunity working for a well-established successful award-winning MSP. You will work to maintain platform stability, enhance user experience, and driving continuous improvement across the Citrix estate to meet performance, security, and availability requirements. • Degree or equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience building, configuring, and supporting Citrix Virtual Apps and Desktops, including: • Delivery Controllers, • StoreFront, • Citrix Gateway • Strong documentation skills, including creation and maintenance of build standards and operational procedures. Desirable Citrix certifications: CCA-V / CCA-D CCP-V / CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring and analytics tools (e.g. Citrix Director, ControlUp, or equivalent). VDI alternatives or coexistence platforms (e.g. Azure Virtual Desktop, VMware Horizon)

Our client, an established risk management company, is currently recruiting a DevOps Engineer to join their organisation. The DevOps Engineer will be responsible for DevOps principles within the company, driving process improvements and advancing automation across the SDLC for both infrastructure and software delivery.

Key Responsibilities for the DevOps Engineer:

• Assist in the evolution of our DevOps function and practices, aligning them to industry best standards whilst facilitating and educating our development teams
• Design, architect, and enhance Continuous Integration/Continuous Deployment (CI/CD) pipelines using Azure DevOps, ensuring they are scalable, secure, and optimized for both application deployment and infrastructure provisioning
• Develop and manage complex cloud infrastructure using Infrastructure as Code (IaC) tools such as Terraform, Azure Resource Manager (ARM) templates, or Bicep, while ensuring best practices are followed
• Take part in the design, implementation and maintenance of scalable, resilient and secure infrastructure within Kubernetes

Skills Required for the DevOps Engineer:

• 4+ years of experience in IT platforms, infrastructure engineering, or software development, with 2+ years of experience within a DevOps capacity focusing on cloud and process automation and infrastructure design
• Extensive proficiency within Microsoft Azure with deep hands-on experience in designing, deploying, and managing resilient infrastructure to Microsoft best practices
• Proven experience managing Azure DevOps and its features, including implementing CI/CD pipelines, branch policies, repositories/repo structure and driving best practice for usage and workflows
• Skilled in Infrastructure as Code (IaC) tools such as Terraform, Helm, ARM templates, or Bicep. (AWS exposure is a bonus)
• Strong knowledge in containerization technologies such as Docker, and Kubernetes (AKS), with experience in deploying, scaling, and managing containerized workloads in production environments and their supporting infrastructure layer
• Strong communication skills

Please apply as directed!

Azure, PaaS, App Service, Azure SQL Database, IaC, Terraform, Application Gateway, API Management Due to continued growth, this leading edge organisation is looking to the market for an Azure Specialist to join their expanding platform engineering team. On this occasion they are actively seeking an DEVOPS ENGINEER who is ready to hit the ground running and has a proven track record of implementing Azure Infrastructure / Platform solutions from the ground up. This position is Hybrid working. To be considered you must have a strong Azure DevOps / Platform engineering background and come with 3 years demonstrable hands on experience, specifically App Service, IaC, API Management, Azure SQL Database, Databricks, Storage Accounts and ServiceBus. As well as strong knowledge of Infrastructure as Code using TerraForm and Scripting. Working closely with the key stakeholders, you will be responsible for translating the solution design to create, implement and maintain the Azure Infrastructure and Network solution, deploy new features and continuously improve performance and automation. At this level you will obviously be expected to demonstrate superb communication skills both verbally and written, along with the ability to work collaboratively in agile, cross functional teams and develop excellent working relationships with Key Stakeholders at all levels

Infrastructure Engineer - Windows Server & Networking Firewalls DV Clearable

Location: East Birmingham (Marston Green) - Full-Time, On-Site
Salary: 40,000 - 47,000 + Benefits

An experienced Infrastructure Engineer is required to join a technical team supporting secure, enterprise IT environments in Birmingham. This Infrastructure Engineer role combines Windows Server infrastructure and networking, making it ideal for someone who enjoys working across both server platforms and network technologies.

The successful Infrastructure Engineer will help maintain and support critical infrastructure including Windows Server environments, Active Directory, LAN/WAN networks, and firewall platforms within a highly secure operational setting.

Candidates must be eligible for DV (Developed Vetting) security clearance.

The Role

As an Infrastructure Engineer, you will support the day-to-day operation, maintenance, and improvement of enterprise IT infrastructure. This includes a mix of Windows server administration and network infrastructure support, ensuring systems remain secure, reliable, and high performing.

Key responsibilities include:

• Supporting and maintaining Windows Server infrastructure and core IT systems
• Administering and supporting Microsoft Active Directory environments
• Supporting LAN, WAN, and network infrastructure
• Assisting with the configuration and maintenance of enterprise firewall platforms including Palo Alto, Cisco ASA, or FortiGate
• Supporting VPN connectivity and secure remote access
• Troubleshooting infrastructure and network issues across server and network environments
• Monitoring infrastructure performance and resolving incidents
• Maintaining technical documentation and infrastructure diagrams
• Supporting incident response and assisting with root cause analysis
• Working collaboratively with other engineers to maintain secure and resilient systems

Required Skills & Experience

Successful candidates for the Infrastructure Engineer role will have experience supporting enterprise IT infrastructure environments, including:

• Experience working as an Infrastructure Engineer, Systems Engineer, or Network Engineer
• Experience supporting Windows Server environments
• Administration experience with Microsoft Active Directory
• Good understanding of networking fundamentals including TCP/IP, LAN/WAN, and connectivity troubleshooting
• Experience supporting or administering network infrastructure
• Exposure to firewall technologies such as Palo Alto, Cisco ASA, FortiGate, or similar
• Experience supporting VPN connectivity or remote access solutions
• Familiarity with infrastructure monitoring and troubleshooting tools
• Strong problem-solving, documentation, and communication skills

Desirable:

• Certifications such as CCNA, Network+, or Microsoft infrastructure certifications
• Exposure to Linux environments
• Experience working within secure or regulated environments

Candidates must be eligible for DV clearance (British nationality and long-term UK residency required).

Why Apply?

This Infrastructure Engineer role offers the opportunity to work in a secure, enterprise-scale technical environment supporting critical infrastructure. Engineers will gain exposure to networking, firewall technologies, and Microsoft infrastructure while working as part of a collaborative and highly trusted team.

If you are an Infrastructure Engineer looking for a role combining Windows infrastructure and networking technologies, click apply now to learn more.

IT Service Desk Analyst (1st / 2nd Line)

Central Birmingham (2-3 days onsite) 6 Month Contract (strong chance of extension)£275 - £300 per day (Outside IR35)

We’re partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly.

This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support.

The role

You’ll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365.

You’ll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There’s also a strong focus on Intune for device enrolment, compliance, and endpoint support.

You’ll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment.

What they’re looking for

This role requires someone experienced who can contribute immediately in a busy environment.

Key skills:

• Windows 10/11 support
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender)
• Active Directory (user management, permissions)
• Microsoft Intune (device enrolment, compliance)
• ITSM tools (e.g. ServiceNow) and SLA-driven support
• Azure (Entra)
• Microsoft Defender/Sentinel
• Basic networking (DNS, DHCP, VPN)

The right fit

Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently.

Electrical Maintenance Engineer x 2 (Continental Shifts), Birmingham, £23.19 per hour - c42 hours = c£50,646.96 per annum. Continental 12 hour rotation, 4 on 4 off (Contracted to work all company shift patterns). Reporting to the Shift Plant Engineer, you will be responsible for the supervision of external contractors and service providers. Job Purpose: Complete permits to work and risk assessments, assessing all risks involved in the work to be undertaken. Ensure safe systems of work are applied, adhered to, and followed out consistently. Support and achieve Planned Preventative Maintenance, Reactive Maintenance and Plant improvement initiatives, Installation projects, statutory inspections, factory services and any other duties required to ensure plant safety, performance, improvement and operation. Supervision of external contractors and service providers. Interact with all stakeholders at any level within the business on a daily basis to resolve equipment & site related issues. Be a point of contact for internal customers to resolve plant, equipment, and safety issues & provide technical support. Interact with external bodies, suppliers, and contractors to achieve the above. Ensure critical spares are available and stock levels are maintained on consumption. Ensure a high standard of workmanship is achieved. Main Duties/Responsibilities: Provide a high standard of multi-skilled (electrical) engineering support whilst working safely either independently or as part of a team. Aid in reduction of production losses, energy, and waste. Diagnose faults or point of failure, repair equipment to ensure safe operation, correct function, reliability, and equipment availability. Engineer out equipment failures through continuous improvement. Plan, co-ordinated and execute installation and plant improvement projects. Provide support and input to plan & co-ordinate planned maintenance schedules, act on follow up repairs, source spares, complete and file documentation to audit standard. Able to communicate with suppliers, chase outstanding orders. Provide shift, factory startup/shutdown cover as and when required. Specify & procure critical spares, be able to create requisitions to order. Report equipment issues, follow up works & spares requirements to the Shift Plant Engineer and report in the shift report. Maintain Housekeeping to a high standard. Support work requests outside of the sphere of the immediate role. Any other non-defied duties &/or responsibilities required to support engineerings operations. Requirements/Qualifications: Btec or equivalent in Electrical Engineering Experience of heavy motorised and hydraulic plant. Experience of steam generation, boiler house operation and high pressure fluid systems. Electrical experience with some Mechanical, ability to identify, safely isolate and work on equipment that have multiple sources of energy. Continental Shifts, 4 on 4 off. 2x12 hour days (6am 6pm) and 2x12 hour nights (6pm 6am) (Contracted to work all company shift patterns). To apply for this opportunity, you must be living in the United Kingdom with full leave to remain as sponsorship is not available now or in the future.

About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
.
What will you be doing?
Youll provide operational support for network security infrastructure while monitoring network performance to ensure availability and reliability. Youll troubleshoot complex issues across multiple systems and perform maintenance and upgrades, including patches, service packs, and security configurations. Youll contribute to planning, designing, and implementing security measures and conduct regular audits to identify vulnerabilities and ensure compliance. Youll support the deployment and upkeep of security devices such as firewalls, IDS, and VPNs. Youll assist with incident resolution and post-event analysis, stay updated on emerging threats, and help develop and enforce policies for network access, monitoring, and incident response.

What youll bring?
Youll have at least 3 years experience in network security or a related field, with certifications such as CCNA, CCNP, or strong knowledge of Checkpoint and Cisco Firewalls, F5 Load Balancers, and related management tools. Youll demonstrate a solid understanding of LAN/WAN, routers, switches, security protocols, cryptography, authentication, and authorisation. Strong analytical, problem-solving, communication, and interpersonal skills are essential, along with LAN/WAN expertise (or 5 years experience) and an understanding of ITIL best practices.
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme

In addition, this role offers;

• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend get rewarded for introducing people to us!

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
Were responsible and go further for our people, clients, communities and the planet
Were open and seek new and better ways of exceeding expectations
Were together and as one team; the whole is greater than the sum of the parts
Were ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGROUPTINDSTA(For specific location) INDREG (For a specific region like South) INDNAT for UK #LI-AJ2 (For LinkedIn sponsorship)

Structured Cabling Engineer (Managed Services Engineer)

Onsite at customer sites in and around South Birmingham

Permanent

Summary

We are seeking a Structured Cabling Engineer / Managed Services Engineer to join an existing team. You will be working across several of our customers sites and will be carrying out tasks such as break fix, installations etc.

This is a great opportunity for anyone who has been working in the Fibre/Data/Voice arena and who is looking to grow and develop their skill set.

Some of the key deliverables of the role will include:

• Always operate in a safe manner and in accordance with NG Bailey H&S policies while demonstrating appropriate Health and Safety leadership to ensure that the safety first and foremost message is visible and alive throughout any activities carried out.
• Ensure adherence to all NG Bailey’s policies, processes, and procedures
• Ensure all works comply with NG Bailey IT Service’s standards and to meet and where possible, exceed Client expectations, whilst ensuring adherence to vendor and manufacturer design guidelines
• Keeping material control and maintain records of deliveries and project stock.
• Ensuring the provision of timely and accurate internal and customer project reporting (timesheets, mileage returns, daily reports, completion certificates)
• Monitoring the quality and productivity against programme and maintain daily site records and reports.
• Ensure that positive relationships are maintained with the customer through efficient delivery of projects with a view to optimising future opportunities and profitability.
• Ensuring Service and Projects installation meets internal and client specifications and statutory requirements

What we’re looking for:

• Previous experience with fibre, data and voice cabling
• Proven ability to locate and rectify faults
• Solid experience on working in ‘live’ customer sites
• Ability to work from construction drawings
• Strong customer service skills
• Comfortable working away from home and out of hours

Please note:

• Security Clearance will be required for this role which we can assist in obtaining
• Driving Licence will be required

Benefits include:

• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bike

Next Steps:

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us:

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. #LI-LP1#LI-Onsite

DevOps SME (AWS) 6 Months Contract | £60 to £80 per hour (Inside IR35) Remote Working \*Active SC Clearance is needed\* A top tier pioneering firm is looking for an experienced devOps SME to support a critical initiative for a UK Public Sector end-client. This is a pivotal role within a high-performing Agile environment, focusing on the delivery of a secure, scalable, and automated DevOps toolchain. As an SME, you will not only be responsible for technical execution but will also provide the architectural foresight needed to maintain service stability and drive process optimisation. You will bridge the gap between complex engineering and business impact, ensuring that all cloud-native solutions are robust, secure, and performant. Key Responsibilities Create and manage automated scripts (using tools like Terraform or Ansible) so that complex computer systems can be set up quickly, reliably, and identically every time. Watch for signs that the system is slowing down or running out of space, and fix these issues before they cause a crash or failure. Ensure that security checks are a fundamental part of the build process from the very beginning, rather than an afterthought, to keep data and systems safe. Build and look after the automated "conveyor belt" that tests and moves new software from the developer's desk to the live environment quickly and without errors. Act as a mentor to the wider team, guiding DevOps strategy and influencing the adoption of modern standards across the delivery environment.Essential Skills Hands on experience with AWS Solid experience with terraform and Ansible IaC CICD - Advanced experience with Jenkins, GitLab CI, or GitHub Actions. Familiarity with monitoring and logging stacks, including Prometheus, Grafana, and ELK Strong proficiency in Docker and Kubernetes for application packaging and orchestration. Proven track record of operating as a technical lead or SME within UK Public Sector projects \*Candidates must hold active SC Clearance\* 6 Months Contract Inside IR35 | Remote Working | £60 to £80 per hour (Inside IR35) If you are an experienced devOps engineer with active SC clearance searching for a new challenging role then this could be the perfect opportunity for you. If the above seems of interest then please apply directly to the AD or send your CV to Randstad Technologies is acting as an Employment Business in relation to this vacancy