About the role

Corp Networking Ltd is a well-established Managed IT Service Provider delivering IT support and infrastructure services to a diverse portfolio of clients across multiple sectors. We are seeking a motivated and personable 1st Line IT Support Engineer to join our helpdesk team.

In this role, you will serve as the first point of contact for our clients, triaging and resolving technical issues efficiently while maintaining a high standard of customer service. This is an excellent opportunity for someone looking to build a career within a fast-paced, client-focused MSP environment.

Key responsibilities

• Act as the first point of contact for inbound client support requests via telephone, email and ticketing system
• Log, categorise and prioritise incidents and service requests in line with agreed SLAs
• Diagnose and resolve hardware, software and connectivity issues for end users
• Support Microsoft 365 environments including Exchange Online, Teams and SharePoint
• Carry out user account administration via Active Directory and Azure AD
• Escalate unresolved incidents to 2nd Line engineers with clear and thorough documentation
• Maintain accurate records of all interactions and resolutions within the ticketing system
• Contribute to the internal knowledge base with solutions and workarounds

Skills & experience required

• Previous experience in an IT support or helpdesk role (MSP experience advantageous)
• Strong working knowledge of Windows 10/11 and Microsoft 365
• Familiarity with Active Directory, DNS and DHCP fundamentals
• Experience supporting users with network connectivity issues (LAN/WAN/VPN)
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users
• Methodical approach to troubleshooting with strong attention to detail
• Ability to manage and prioritise a varied workload under pressure

Desirable qualifications

• CompTIA A+ or Network+ certification
• Microsoft certifications (e.g. MS-900, AZ-900)
• Experience with ITSM platforms such as ConnectWise, Autotask or ServiceNow
• Exposure to backup, security or cloud technologies

What we offer

• A supportive team environment with clear progression pathways
• Ongoing training and certification support
• Exposure to a wide range of technologies and client environments
• Company pension scheme and annual leave entitlement